Average Score (653 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

653 Ratings

4.8 Average

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  • Kristina P.08-25-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    I made an appointment online and from the moment I dropped my car off, which took about 5 minutes, the service I received from James and the technician was outstanding. Their professionalism and attention to detail really stood out. I appreciated the clear communication throughout the process from James, especially the updates with videos and pictures, it gave me confidence knowing exactly what was going on with my car. Everything was handled with care, efficiency, and honesty. It’s rare to find a team that is this thorough and customer focused. Thank you!

  • Kathy T.08-24-2025

    TYPE:ServiceMODEL:AtlasYEAR:2024

  • Josephine W.08-23-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    I recently had the pleasure of working with Jeffrey for the second time, and I couldn't be more impressed with the exceptional service he provided during my car's maintenance. From the moment I arrived, Jeffrey showcased a level of professionalism and friendliness that immediately put me at ease. What stood out the most was his commitment to communication. He kept me updated every step of the way, ensuring I was informed about what was being done on my vehicle and any necessary repairs. I initially thought I would be without my car for two days, but to my surprise, Jeffrey and his team completed the service in just one day! It's evident that they work efficiently and with great care. Additionally, the cherry on top was the complimentary car wash included with the service. Seeing my car sparkling clean after the work was done truly made my day. Jeffrey's hard work didn’t go unnoticed, and I genuinely appreciate the attention to detail both in the service provided and in ensuring customer satisfaction. Overall, I am extremely happy with the experience and highly recommend Jeffrey for anyone in need of car service. His dedication and excellent service set a high standard, and I will certainly be returning for future needs! Thank you, Jeffrey!

  • Steven B.08-23-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Service was done within the specified time frame. Waiting area was very comfortable.

  • Zhonghai D.08-22-2025

    TYPE:ServiceMODEL:TaosYEAR:2024

    Alex is very helpful, and the service is great.

  • Jack D.08-21-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    They were able to locate and fox the issue with my EPC light, however they were unable again to help me with the Brake issue.

  • Wendy A.08-21-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

  • Trisha M.08-20-2025

    TYPE:ServiceMODEL:JettaYEAR:2020

    Helpful friendly staff and didn’t wait to long

  • Shawna H.08-20-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Got me in to test things the day I called. Text updates are helpful. Offered to take me home if I needed to go there.

  • Jeffrey G.08-18-2025

    TYPE:ServiceMODEL:ArteonYEAR:2021

    Louise's team did an outstanding job as always. James was my service advisor and was terrific.