Average Score (687 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

687 Ratings

4.8 Average

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  • Stephen M.09-29-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    5 stars all the way. Mr Shapiro is the most conscientious Service Person ANYWHERE!

  • Angelina M.09-29-2025

    TYPE:ServiceMODEL:JettaYEAR:2018

    Battery was dead but was able to get it started after a bit. Went to the service department and was able get a new battery placed in the same day. My wait wasn't that long. I didn't mind since I didn't have an appointment. A dead battery this morning was totally unexpected.

  • Lyne D.09-29-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Kristal V.09-27-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Thomas C.09-26-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Quality service. Friendly staff.

  • Marco M.09-25-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Great customer service. Very helpful and knowledgeable on my cars needs.

  • Giovanni R.09-24-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Cammi H.09-21-2025

    TYPE:ServiceMODEL:TiguanYEAR:2025

    Friendly crew at the Service counter! Knowledgeable and informative. Always a pleasure to know my vehicles are being serviced with the upmost care all around.

  • Diane G.09-20-2025

    TYPE:ServiceMODEL:BeetleYEAR:2018

  • Alejandro M.09-18-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Excellent service. They always take great care of me