Average Score (653 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

653 Ratings

4.8 Average

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  • Maylin G.11-16-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

    El personal muy lindo. Pero mi carro muy mal.

  • Carole H.11-16-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    Excellent service as per usual. Jeffrey Lopez always greets us with a smile and warmth which he exudes naturally. He knows his job better than most and is valuable to this dealership!

  • Jefferson N.11-15-2024

    TYPE:ServiceMODEL:TiguanYEAR:2018

    Alex, the service advisor was very helpful and explained the service needed and to be done.

  • Kathy S.11-15-2024

    TYPE:ServiceMODEL:JettaYEAR:2021

    Kimberly was a gem , I was having a terrible day and she acted quickly and efficiently. She showed kindness and was very knowledgeable. I usually don’t do reviews but I want you all to know what kind of employee you have , she is exceptional and should be highly valued.

  • Kellen W.11-15-2024

    TYPE:ServiceMODEL:ArteonYEAR:2021

    Service is good and providers are nice but takes too long, especially if you have an appointment. What’s the point of making an appointment a week in advance if they aren’t going to even look at the car until 2 days after the appointment

  • Alex E.11-14-2024

    TYPE:ServiceMODEL:ArteonYEAR:2020

    My service was punctual and resolved my issue. I wasn't made to feel pressured about additional service.

  • Mark M.11-14-2024

    TYPE:ServiceMODEL:JettaYEAR:2019

    My last free service that was supposed to include oil change and all fluids etc - they did not refill my windshield fluid.

  • Jeffrey A.11-14-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2024

  • Lydia K.11-12-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

    My salesperson, Amos Maly was very helpful and knowledgeable, and treated me like family.

  • Tae Ha C.11-12-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023