TYPE:ServiceMODEL:ArteonYEAR:2019
Excellent customer service
Average Score (653 reviews):4.8
The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.
TYPE:ServiceMODEL:JettaYEAR:2020
Friendly service. I was keep up to date on my service situation! Marianna went above and beyond. She overheard a call I was on trying to get a ride home. She can't over to me and said she would get an Uber for me!!
TYPE:ServiceMODEL:ID.4YEAR:2023
TYPE:ServiceMODEL:Jetta GLIYEAR:2022
TYPE:ServiceMODEL:Golf GTIYEAR:2024
TYPE:ServiceMODEL:TiguanYEAR:2024
I had to wait for a car wash that never happened. When they pulled out the Tiguan, I was happy that the service was done, but looking closer I saw that the car was still dirty. I have a short week to accomplish 5 days of work into 3 days. Wasting time was not acceptable.
TYPE:ServiceMODEL:TaosYEAR:2023
Every thing was great.
TYPE:ServiceMODEL:ID.4YEAR:2021
TYPE:ServiceMODEL:ID.4YEAR:2021
Alexis was very helpful with transportation needs. He called an Uber for me to get home, when I dropped off my car for a tire replacement. The car technician and himself inspected all tires and it turned out I needed 3 tires replaced. He submitted the claim to my warranty and was back and forth with them with pictures of tires showing wear and tear. Alexis phoned me to put me in a VW loaner car, I am very grateful for that. When I went to pick up my vehicle he personally changed my wipers for me. He’s very attentive and friendly. On all my visits he offered water or coffee. Keep up the good work!
TYPE:ServiceMODEL:AtlasYEAR:2019
The service representative was courteous, professional and timely with all of our communications. It was a very pleasant experience.