Average Score (653 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

653 Ratings

4.8 Average

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  • Venessa P.01-03-2025

    TYPE:SalesMODEL:TaosYEAR:2024

    Anthony was great to work with and very knowledgeable about the vehicle.

  • Thammanun H.01-03-2025

    TYPE:ServiceMODEL:ID.4YEAR:2023

    Jeffrey and Mariana are just huge asset to the dealership. And while they aren’t there presently. Other service advisors are always eager to help as well.

  • Demetrios B.01-03-2025

    TYPE:ServiceMODEL:AtlasYEAR:2019

  • Lewis S.01-02-2025

    TYPE:ServiceMODEL:AtlasYEAR:2023

    I called and asked about an oil change. The young lady told me that it would cost $115 and take one hour. When I arrived and talked to a service person, the cost was around $230 and it would take two hours. (He told me about all the extras I needed.) It actually took longer, and when the car was ready, after 2.5 hours, the promised car wash was unavailable. This is a typical experience at your service department.

  • Paige B.01-01-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

    The service staff is very friendly and personable. Also, with a busy schedule the ability to text regarding my service is a big plus.

  • Jennifer G.12-31-2024

    TYPE:ServiceMODEL:AtlasYEAR:2022

  • Sefa H.12-31-2024

    TYPE:ServiceMODEL:PassatYEAR:2019

  • Rommel S.12-31-2024

    TYPE:SalesMODEL:TiguanYEAR:2024

  • Mauricio P.12-30-2024

    TYPE:SalesMODEL:TaosYEAR:2024

    Because of the service of Igor.

  • Rene V.12-30-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023