Average Score (687 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

687 Ratings

4.8 Average

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  • Raeanne P.09-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2025

    My experience was great, I was referred to Ihor by some friends from work who spoke extremely highly of him. He helped me find what was right for me and checked all of my boxes and didn’t pressure me into more than I was asking for. He was helpful and knowledgeable about anything I could have had a question about. It honestly felt like he was giving me the service he would want his daughter to receive if she were buying a car. I was comfortable the whole time and felt no pressure at all. I didn’t know but I was initially assigned to work with Anthony, I felt kinda bad because he had been emailing me for like three years about cars I’d expressed interest in. Him and Ihor were a great team and expedited the process as much as they could for me. I’m glad I have two people to bug. If I have any questions about anything.

  • Jeffrey P.09-11-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    Because the dealership, service department, and our service advisor always take care of us and their dedication to customer service keeps bringing us back.

  • Bettina T.09-11-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    I have been disappointed with the service at this particular location. I have had issues every single time.

  • Leah R.09-10-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

    Jeffrey was very communicative about what will happen with my car. He gave me price breakdowns and gave great customer service.

  • Danilo G.09-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022

    Jeffrey was very accommodating

  • Sarah P.09-10-2025

    TYPE:ServiceMODEL:TiguanYEAR:2020

    Knowledgeable staff. Clean waiting area.

  • Henri S.09-10-2025

    TYPE:ServiceMODEL:Jetta GLIYEAR:2022

    always a pleasant experience, fast, friendly and professional, got a free car wash too!

  • Michael S.09-10-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2020

    James was great! Communication was great. Given an Uber ride home when we dropped off our vehicle. All around great service. Thank you!

  • Christine L.09-10-2025

    TYPE:ServiceMODEL:JettaYEAR:2024

  • Tewelde M.09-10-2025

    TYPE:ServiceMODEL:AtlasYEAR:2021