Average Score (687 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

687 Ratings

4.8 Average

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  • Alfonso O.09-18-2025

    TYPE:ServiceMODEL:JettaYEAR:2023

    The service was excellent and always very helpful

  • Juan A.09-17-2025

    TYPE:ServiceMODEL:Golf GTIYEAR:2024

  • Lori A.09-17-2025

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2023

    Excellent customer service

  • Melanie D.09-17-2025

    TYPE:ServiceMODEL:TiguanYEAR:2023

    I had to have the sensor changed in my gas tank. The car had a horrible gas smell for about a week. The smell is still there. This was a horrible experience because we live in Vega you cannot leave your windows down to air the car out when it’s about 100 degrees out. From experience this is negligence on taking time to clean up after a project. When dealing with certain areas of the car it is very unprofessional to leave a car with gas spilt all over to cause such a horrible smell. Gas evaporates over time as does the smell. Taking time and paying attention to details is very important for customers.

  • Miguel T.09-15-2025

    TYPE:SalesMODEL:TaosYEAR:2025

    Awesome experience! Great staff, excellent service, and cold water bottles makes it a 10/10 for me. Thanks dearly! -Miguel.

  • Maria T.09-15-2025

    TYPE:ServiceMODEL:JettaYEAR:2019

    Great Service! Raymond was very helpful. He also had a great attitude and was very friendly. Thanks Ray!

  • Jose R.09-14-2025

    TYPE:ServiceMODEL:ID.4YEAR:2024

  • Thomas C.09-13-2025

    TYPE:ServiceMODEL:AtlasYEAR:2018

    Bought the Atlas at the same Dealership and they have been great

  • Patrick M.09-13-2025

    TYPE:SalesMODEL:TiguanYEAR:2025

    Derek was easy to talk to and very helpful in the process. I forgot the name of the lady that set up our financing, but she was extremely helpful.

  • Lester P.09-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022