Average Score (715 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

715 Ratings

4.8 Average

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  • Stephen M.05-19-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    Mr López was fantastic from start to finish! He changed my worry to joy! On a 1 to 10 scale, I give him a solid 17!

  • Irma C.05-18-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

    Because Raymond was super nice, he explained the whole process to me, he looked for someone to translate me in my language, part of my good experience was thanks to him

  • Monica N.05-17-2025

    TYPE:ServiceMODEL:PassatYEAR:2020

    I received amazing service from technician James. He was informative, communicative, professional, and extremely helpful. He went above & beyond in assisting me with a very stressful impending transmission replacement and getting it processed through warranty. James is definitely an asset to your company!

  • Kathleen H.05-17-2025

    TYPE:ServiceMODEL:TaosYEAR:2023

  • Nelda F.05-16-2025

    TYPE:ServiceMODEL:TaosYEAR:2022

    Timeline updates and determined customer service

  • Valerie W.05-16-2025

    TYPE:ServiceMODEL:PassatYEAR:2018

    Expensive. We actually towed our car across town to go someplace else.

  • Moses W.05-14-2025

    TYPE:ServiceMODEL:TiguanYEAR:2019

  • Bogdan D.05-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Valeriy L.05-13-2025

    TYPE:ServiceMODEL:TiguanYEAR:2024

    So far AutoNation VW is the best company in town.

  • Vickie T.05-12-2025

    TYPE:ServiceMODEL:TiguanYEAR:2022