Average Score (687 reviews):4.8

The reviews below are from verified owners of Volkswagen vehicle within the last 7 model years who received a survey invitation from Volkswagen of America after purchasing or servicing their vehicle at an authorised Volkswagen dealer. The reviews are unique to each individual and should not be generalised or interpreted as statements from Volkswagen.

Rating

687 Ratings

4.8 Average

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  • Asti P.10-02-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2022

    For improvement, letting your customers know if you are backed up would be helpful so they can arrange other transportation. When we first dropped the car at the appointment we were told someone could not look at it for a week when we thought it would be seen the day of the appointment Although, we do appreciate someone looked at it in 4 days. I was without a car for a week but was eventually provided a loaner car for two weeks, which I appreciated very much! The care we received made up for the initial frustration.

  • Mario C.10-02-2024

    TYPE:ServiceMODEL:Atlas Cross SportYEAR:2021

  • Marilou M.10-02-2024

    TYPE:ServiceMODEL:TiguanYEAR:2021

  • Weixiao S.10-02-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Amber C.10-02-2024

    TYPE:SalesMODEL:TaosYEAR:2024

    It was fast easy and everyone was very friendly and willing to work with me.

  • Angela F.10-01-2024

    TYPE:ServiceMODEL:TiguanYEAR:2023

  • Laron C.10-01-2024

    TYPE:ServiceMODEL:JettaYEAR:2018