Recent Reviews from AutoNation Volkswagen Las Vegas

I had my own financing and just wanted to test drive the car I was interested in to ensure I wanted to buy it. Arranging the test drive via the internet was great. But when we arrived at the dealership, the first problem was that neither the sales rep nor the finance rep showed respect to my wife. They acted as if she was not present. The sales rep greeted me and didn't greet my wife. After overcoming that issue. The sales rep was courteous enough and the test drive went well. However, after that it went downhill real fast. Giving credit to the sales rep, he did inform us that there were two finance transactions ahead of us. Even with me having my own financing we still had to wait. Two and a half hours later we finally got to see the finance rep who, did not initially greet my wife as well, until after i introduced her. And being that we had gotten joint financing, the transaction was on thin ice. He had us wait another five minutes before calling us to his office to waste our time attempting to sale add-ons to our vehicle purchase. After my denial of the add-on and listing to the finance rep pitch, we were finally able to leave with the vehicle. They acted as if they didn't want to sale the vehicle, just the service package add-on. I was hoping for a much better experience, especially coming in with my own financing. It was not. Very disappointing. But so far i love the vehicle.

My VW ID4 was ordered online with AutoNation VW as nearest dealer. The process worked well at each step and once the vehicle was here salesman Abbas Abhari was most helpful and efficient in completing paperwork and sending me on my way.

Excellent service every time I go.

Very good experience. We test drove a few cars before we decided on the Taos. They were very accommodating and we never felt any pressure to buy. The staff exceeded our expectations.

Cool people, great service; I appreciate them.

Great buying experience. We purchased a new car with Ihor Malenchovek and were in and out with paperwork in 2.5 hours.

Purchased my car from them back on May 2020, and they made the car buying process quick, easy, and friendly. The sales people were not impatient and pushy (as I've experienced at other dealerships). They listened to what I wanted and allowed me the freedom to make my own choices in the car buying process. I just took my car for it's first scheduled routine maintenance, and everyone was equally as nice and welcoming as they were the first time. Also, my service was done fairly quickly (about 30 minutes), no sitting around the dealership for hours. Would recommend this dealership if you want the freedom to pick the car YOU WANT, not the car they want to give you, and fast and friendly service Everytime. Also, great coffee, is always a perk! 😂😂 Update 7/22 Horrible cars, horrible customer service, horrible service dept. Scammers & rude!

Staff was very helpful and the service was fast.

We had such a wonderful experience with Madison Johnson at this location. She made everything so easy and simple and gave us exactly what we wanted!

Great service at Autonation Volkswagen the advisor ray took care of me thank you

Highly recommended for anyone looking to purchase a vehicle with no hassle! Outstanding experience from the moment I drove up on the lot! Excellent customer service from every department!! SalesWoman T Garcia very patient and truly a headhunter for what the customer needs. Financing was easy and very knowledgeable!! Also just happened to meet guys in the Service department who treated me like family!! AutoNation VW Las Vegas made a Georgia girl feel at home!! Thanks!! 💪🏾💯

It took me a little while to get an appointment scheduled however the service made up for the wait. Car was turned around within an hour and a half with a complimentary wash. Took it in on E on purpose to see if they'd feel the tank to complete the service; they didn't. Prices are reasonable for a dealership. They are worth a visit. I will be back for scheduled maintenance.

I had a wonderful experience at the AutoNation Volkswagen Las Vegas! Everyone was great to work with and I left with a beautiful vehicle that I couldn’t be happier with. I really appreciated using the appointment features and car reservation features, as it made it work with my schedule without feeling rushed, but still getting me the vehicle of my choosing. The whole process was enjoyable and helpful! I would definitely recommend this location to friends and family!

Never again I had a horrible experience They added stuff that shouldn't be on my paperwork like Odometer adjustment, warranty I did not want and Gap I did not ask for and now I'm getting the run around to take these things off. I might have to hire a lawyer.

When I bought my Atlas (from a different dealer) I also purchased the VW pre-paid service plan, which is good for use at any dealership in the country. I moved recently, and when I took my Atlas in for scheduled maintenance to the AutoNation VW location on Sahara, the attendant told me I didn’t have a service plan and told me I was wrong about having purchased one and refused to offer me any kind of help. It was only when I peered over the counter to his screen that I saw he was looking at the wrong vehicle. Still an Atlas, just not my Atlas (wrong color and trim). He had entered the VIN # incorrectly. Which could be an honest mistake, but the way I was treated both before and after he realized the error was quite frustrating. Never was there any sense of trying to help or provide any level of customer support. And then the service took twice as long as expected and when the same service technician checked me out, he was grumpy that he had to do it because the tech assigned to my vehicle was busy with another customer. Not much of a team player. My brief engagement with the other tech (Ray) was good though. Who knows if the experience would have been better if I had worked with him the entire time?

Leased a vehicle through AutoNation VW in Las Vegas, NV in November 2017. All season tires did not hold up in their heat of this city and I was constantly getting flat tires. Did all my services through here, wait time is ridiculous so make sure you have a ride to and from so you’re not waiting 2+ hours for a scheduled oil change. The vehicle itself wasn’t horrible, but the business I bought it at was. I traded in my vehicle in April 2020 and have been trying to get a refund for my warranties ever since then with no luck. I went in to the business and got the run around, got the run around over the phone, and got it via corporate email. I haven’t heard anything from VW Customer Relations email since March 5, 2021 despite multiple emails. I am entitled to a refund of the warranties and yet no one is giving it to me, sounds like a scam company and I’ve been making sure word of mouth reviews have been greatly unpleasant. Making sure to leave bad reviews everywhere possible so everyone gets their fair warning dealing here. BBB was contacted and filed complaints with them as well.

I had the worst experience at this dealership. Andy from Finance was probably the worst human I have ever met. I specifically told him I did not want the extended warranty, and I still got it. Took a month for them to fix the contract, still have not received my green card or anything from them. The worst customer service I have ever received.

Service is consistently above average as is service provided by front desk representatives. The gentleman who worked with me yesterday was personable, well informed, and eager to help me understand my auto and it's functions. I give him all 5s on any evaluation available, but which I have not found on line as of this morning. Dee Edwards

Horrible service! I was traveling from out of town and had to stop there due to my vehicle needing emergency service. No one wanted to help other than to tell me they were backed up 2 weeks. I understand there are procedures and policies to follow. Sometimes you just hope people can act like people and not robots. But ok fine i didn't want to make too much fuss. As I was leaving there were 3 technicians having a nice relaxing smoke lol. Horrible management leads to being behind 2 weeks and turning away customers who just traveled 1700 miles and now have no vehicle.

Great experience. Friendly, efficient and quick. They did a great job.

Charlotte was amazing and extremely professional. She know her stuff but was not pushy. Service team was good and fixed the issues at hand. Thank you Volkswagen team!

Service was on point, all stuff was really helpful

We recently bought a used car 2017 very low mileage. Sales reps do their job to make a sale and after that they forget about their customers! Within a week our car needed two new tires the following week we had to replace the battery. The airbag sensor was on, they said it would be +170 to just look at it. Mind you we bought the full package warranty and for nothing ! Please please write down a checklist when looking to buy a used car. You can’t trust good dealerships anymore. Only thing they worry about is the money in “their” pockets. Side note.. we spoke to abab or something like that. Did a good job until it was about our car already needing services. Ghosted us.

Probably one of the worst buying experiences in my life. I’m new to the VW family, and I felt disposed of and forgotten. The sales team and finance department never returned calls, I felt like I was an inconvenience for them when I called about information. I don’t not recommend this place whatever so ever! I’m extremely unhappy. Even till this day I still have nothing resolved 22 days later. What’s crazy is that you would think they would have more patience and time to talk to you, since they are barely any cars on the lot. We truly are just a number to them.

I made an appointment for my GTI to be serviced, the car also had a recall plus I reported that there was wind noise coming from the passenger side front window at higher speeds. Since I had to work, my daughter took the car in and picked up the car for me. Service was performed and the recall as well. The mechanic did not reset the service interval (laziness?) and they reported to my daughter that the wind noise was the turbo sound. This is my 3rd GTI and I definitely know the the difference between wind noise and the turbo. At this point we are quite disappointed with the service department at Autonation VW - especially since this is already the 6th car we bought from them. I filled out the survey from VW and noted for someone to contact me, but after two weeks I am still waiting for that.

Worst experience with a dealership I’ve ever had. Car was absolutely filthy and not cleaned even though my appointment was a week out. Entire staff was rude except the finance guy Every time I was told managers were busy and that they would call me back, I was never contacted THREE TIMES Collectively on hold on the phone for HOURS trying to talk to various departments at the dealership. My experience at other Autonation Dealerships were great. I would avoid this one all costs.

I went to test drive a vw Tiguan. They helped me find a prefect Tiguan and then after i test drove and decided to buy they made the experience super easy. I recommend them to anyone looking to buy a car

Top notch service advisor Jeffrey Lopez. But l think that the prices that the Volkswagen service department have are outrageous and ridiculous. We're all trying to recover from the pandemic and this is really price gouging.

fair pricing, courteous of time and great customer service

This is the worst place to go. I’ve had nothing but bad experiences and the last one is my last bad experience with them as I am definitely moving on. They are sloppy with their work, they don’t double check anything and you’ll end up back here for them to fix something that should have been fixed the correct way the first time. The last service advisor told us we needed their service because we don’t use premium gas and that the car manual and Volkswagen are wrong about the cat only needing regular gas. He seriously said Volkswagen doesn’t know the correct information about their cars. He was selling overpriced services. They must make heavy commissions here. If he had just waited I was purchasing the service anyway, there was no need to lie about it. But after checking around-you can get the same service for way better prices elsewhere from someone who is actually trustworthy

Great people, great service, and no scare tactics. My service advisor, Mark, is excellent. Explained what needed to be done and why. Definitely a 5 star experience

Honest service, all the pricing was shown up front and each part was explained.

Se boca was very nice and professional

I own a 2014 VW Jetta GLI and my car is disabled due to the timing chain and tensioner failing. I had my vehicle towed to this dealership because it was the closest VW service center near me. I trusted them to be honest and keep my best interest at heart, but it turns out I was wrong. They diagnosed my vehicle and told me that it would cost $6,500.00 to repair. I didn't have the cash to pay for the repair so I weighed my options: applying for a loan or selling them my vehicle. I requested an estimate and they replied with $2,585.00. I felt low-balled because I had already researched KBB, and I know it would not cost them $6,500 to repair and ready my vehicle for sale. They failed to mention that my vehicle was part of a class action lawsuit and that my extended warranty specifically states that it would pay for the repairs. When I brought this information to their attention, they would not honor it. I argued with them for about 4 business days while reaching out to the attorneys involved in the settlement about how to use the warranty. I even reached out to Volkswagen corporate for guidance and they also told me they will only honor specific parts of the warranty agreement. I finally gave up arguing with them and have towed my car to a different dealership for the repairs. I no longer respect this dealership and will continue to warn my family and friends of their unethical and scandalous practices.

Jeffrey is the best, thank you for all your help and hard work

When you take your car for a service and they tell you what exactly need to be done, you trust them but if they call you the day that is supposed to get done your car to tell you that that is not the problem, you start to doubt the quality of their technicians. Went for oil change and Magic my turbo got broke. One of the service specialist told me that is only a little piece to be replaced and when I bring back my car he called me the day that supposed to be done to inform me that they need to replace all my turbo and it will be done in 5 days. What makes me take a rental car and then I need to bring back my car this week because they didn?t have all the parts to finish my car. That?s is really disrespectful

AutoNation Volkswagen Las Vegas is now our go to place anytime we have an issue with our Jetta. The Staff is Great,The Service is Great and Samantha does whatever she can for us as far as Saving us Money...Give that girl a Raise!!!!!

Great service !!!

I usually dislike the auto-buying experience because of pushing salespeople and lengthy delays in the process. I was pleasantly surprised with my recent lease at Auto Nation VW on Sahara. A nice salesman names Igor helped me find the perfect vehicle and made the entire process simple and easy. This was the best experience I have ever had at a car dealership. Igor is a real professional, takes care of his customers, keeps his word, and does not make people feel uncomfortable. I would definitely purchase another vehicle in the future from Igor at VW Auto Nation.

They always took care of my needs.

Excellent people excellent service always there when I need them.

Mark Daddario is a blessing. Mark knew I had an outside appointment later in the day and was able to get me in and out in time.

Word to purchasers: After getting the keys to the vehicle, you may want to check under the hood to ensure all caps are properly placed and closed. I typically take a car I am considering purchasing to my trusted mechanic prior to purchasing.  Autonation has an inspection form they use for checking pre-owned vehicles.  I thought it was thorough and the car was in good condition according to the inspection.  I intended to take it to my mechanic when my son left for camp (10 days from the day we purchased the car).  I honestly thought what could happen in 10 days? $1700 in repairs are necessary.  Four days after the purchase the car began to emit smoke from under the hood.  It was turned off and towed to our trusted mechanic.  It appears that a cap may not have been closed properly.  This may have caused the fluid to be lost which then caused the pump to stop working.  Apparently, the incident caused the AC compressor to be damaged and stop working. My trusted mechanic encouraged me to call Autonation.   He thought surely the company would offer to assist with some of the cost.  He offered to speak to them.  He gave me permission to give them his name and number.  I told him I purchased the car "as is".  I doubt I would get any assistance.  He encouraged me to at least ask. I did! Surprise! No way! I bought "as is". I attempted to explain the repairs needed are most likely from human error.  The sales person, sales manager, assistant general manager and the general manager were all asked.  "As is" purchases are "as is". As I reflect on how this could be avoided, the only solution I can think of is to do a visual inspection of under the hood prior to starting the car and leaving the lot.  Personally checking and fixing at that time could have saved me $1700. Add insult to injury...contact general manager...what is this a robot response? I talked to the general manager...she said as is purchase is as is! Thus my suggestion...check under the hood before leaving! WOW!

June 17, 2021 My mom made appointment earlier for today to get Oil Change. Ray Shapiro took care of my mom and I couldn't be happier to know what Excellent Customer Service he gave. I really like Ray Shapiro friendly smile. Of course, the way he spoke too was very pleasant. Ray Shapiro said if we needed his Service to call him. Okay, I just wanted AutoNation Volkswagen on 6375 W. Sahara Avenue, to understand what ' A Outstanding Customer Service Consultant 'Ray Shapiro ', is. He deserves 10 Plus Stars all the way. Thank you, 😊 Very Happy & Content Customer 😊

Louise (GM) and her team (Dima, Madison) were flawless with our recent Tiguan purchase! Excellent customer service. We purchased the vehicle from another state and had the typical concerns with shipping, paperwork, etc. VW Las Vegas was 100% professional from start to finish, making the entire experience very easy. I would highly recommend anyone considering a VW or even a used car to consider this store. Top notch team. Thank you!!!

Louise (GM) and her team (Dima, Madison) were flawless with our recent Tiguan purchase! We purchased the vehicle from another state and had the typical concerns with shipping, paperwork, etc. VW Las Vegas was 100% professional from start to finish, making the entire experience very easy. I would highly recommend anyone considering a VW or even a used car to consider this store. Top notch team. Thank you!!!

Great

Friendly, knowledgeable and fast.

Got a text, i guess from looking at some cars on the website. You need to train your team how to talk to clients. This is very unprofessional and makes me not want to go to your location. He never stated who he was until i asked. He sent a txt that was not far above a "new phone who dis" message. Lowest professionalism iv ever seen in a company.

This dealership bold faced lied to me. I found the car I wanted online then flew in from Los Angeles to purchase it. The paperwork I was given showed 7 miles on the car. Yet when I test drive it there were 700+ miles on it. This is no longer a new car as it is someone's daily driver within the company. When we tried to get a deal for those miles, the sales manager insulted my wife and told her he would only give her $120 bucks for the 700 miles. We left and contacted the gm via email and we have yet to hear back. Do not go to the place. They will lie, cheat and steal from you!

Car had an unexpected emergency arise with the motor. The service department was very courteous and personable while I waited to check the car in. Had the car ready for pick up in less than 24 hours. Fantastic dealer and would come back for future car assistance

seems to take longer than expected when have an appointment at 0700 and don't leave for 2 hours. the outside of car is washed, be nice if they inside was done complementary. did have dash light code come on and looked at with computer update, lasted like 36 hours, took back for appointment asked if had a ride as take all day having to reschedule and drop off. we'll see if light gets fixed and not cost me.

Samantha was great in everything she helped everything done on time and efficiently Many thanks to autonation and samantha.

Customer service was very good. Pricing so ridiculous is was in believable.

Great service by MARK in service dept. I will recommend my friends thank you!👍👍

Excellent customer service provided by Mark.

Thank you for accommodating me with my time constraints - took care of the oil leak problem and annual oil change!

In a couple respects, the experience was very good. I flew in from AZ to buy the car after finding it online and putting down a deposit. My salesman picked me up at the airport to complete the purchase and was very friendly. But in other ways I was very disappointed. Because I traveled from out of town, once I arrived, I was kind of stuck and felt like I had to make the purchase. So, the things that were wrong with the vehicle didn't result in a lower price or any kind of negotiation. I did ask the dealer about my concerns and one flaw was fixed when I was back in AZ, which I am grateful for, but other issues were not even acknowledged. For one, the car smells like it belonged to a smoker, and no remedy was offered for that (my wife was planning to use this car with little kids in carseats, but the smell is still present). I also never was shown the scrapes on the body, or the crack in the bumper, (the salesman let me know he made a video, I never received it). I also think I could have gotten a better finance rate, but again, once I arrived there was no motivation for them to negotiate. So... I have mixed feelings on this dealership...

The team is A+ as always! Mark is always excellent with his knowledge, hospitality and straightforward explanation. I'm comforted with the care and service I've get from AutoNation Volkswagen.

I am very discouraged to even try to come over! You and your staff are cheaters! You charged me almost $200 for a problem in diagnostics that I already knew and then wanted to charge me an extra $640 to repair a blower fan and a thermostat by saying it takes 3 hours to replace it! It took the mechanic 5 minutes I mean 5 minutes to replace it! brand new plus labor was $250! You took $200 plus wanted another $640! do you think I am going to advertise for you?>... refund my $200 if you want me to shut up. Now I was going to buy a car from you?>!!! your loss.

Manuel Vera made sure we got into the car we really wanted! He made all the steps super easy even with our trade in!

Mark did a great job along with the service team to help me get my car fixed. I appreciate you guys!

I have two VWs and Samantha is my go to advisor. She has a good personality and is always interested in meeting my maintenance and repairs. The pricing is competitive with area shops and they are the experts who fix it right.

Great reliable service. Sam was amazing. I got in and out in an hour.

Service experience was fast and friendly

Great straight to the point on what my options where in the purchase of my new car

Anthony Schempre is a rock star. Unfortunately, after buying my first vehicle I experienced some "buyer's remorse," and I needed to take advantage of the "money back guarantee" that AutoNation Volkswagen Las Vegas offers. Anthony was pleasant and professional from start to finish, helping me to better understand the situation, and gave me all my available options. His product knowledge and passion for the Volkswagen brand helped me shop with renewed confidence. Ultimately, Anthony helped get me into a car that was a better fit for me and my family, and one that I was truly happy with. He made easy what I'm sure isn't a simple process. Anthony is a true sales professional in every sense of the word. Thank you to Anthony, and to the team at AutoNation Volkswagen Las Vegas.

Anthony Schempre is a rock star. Unfortunately, after buying my first vehicle I experienced some "buyer's remorse," and I needed to take advantage of the "money back guarantee" that AutoNation Volkswagen Las Vegas offers. Anthony was pleasant and professional from start to finish, helping me to better understand the situation, and gave me all my available options. His product knowledge and passion for the Volkswagen brand helped me shop with renewed confidence. Ultimately, Anthony helped get me into a car that was a better fit for me and my family, and one that I was truly happy with. He made easy what I'm sure isn't a simple process. Anthony is a true sales professional in every sense of the word. Thank you to Anthony, and to the team at AutoNation Volkswagen Las Vegas.

Tommy S was awesome I came and got a 2021 tiguan awesome customer service and got the Deal Done Awesome:)

AUTONATION VOLKSWAGON MAKES ALL THEIR CUSTOMERS FEEL LIKE THEY ARE VIP. THE TEAM TAKES THEIR TIME AND LISTENS TO WHAT THE CUSTOMER WANTS AND DOES THEIR BEST TO CUSTOMIZE A DEAL THAT MEETS THE WANT AND NEEDS OF THE CUSTOMER.

Very quick and professional.Thank you guys for your work

Did a good job and ready on time.

Efficient and upfront about what was going on with the car, the costs, work that needs to be done now and work that should be done but can wait for awhile. Always friendly, always professional. Usually quicker than the amount of time they state - always looks to help with anything.

I was very happy to be able to buy my first ever brand new car. Marko and Anthony was very cool and polite to me. Thanks again for the experience of buying a brand new car. It was an accomplishment to do so due to the fall I had due to covid.

Thank you Igor for great service and making amazing deal.

Parts department was fast and friendly... just the way I like it.

These guys are exceptional! I purchased my vehicle from another state and Abbas was extremely prompt, professional and easy to work with. I did most of the paperwork all from remote and flew into Las Vegas and they had everything ready to go -- easily the best car buying experience I have ever had, and they truly understand great customer service!

Quick and easy experience at AutoNation VW Las Vegas. Mark is great!

Unlimited thanks to Marc! Finally my dashboard panel was repaired and look nice.

I went in for a small interior repair, Customer Service was very nice, and repaired the vehicle in the timeline that they said.

We had the best experience buying a car from Auto Nation!!! Ihor was our salesman and he was beyond easy to work with and we will continue to refer to him and that dealership!!

I had a great experience with the salesman Anthony S. He’s was very patient when our trade in died on us so we have to call someone to bring us a new battery. The sales teams stayed open a little later due to that problem and also to get us into a new vehicle. The only thing I say is to INSPECT the vehicle properly and get EVERYTHING in writing. After we signed our papers we noticed the lever on the driver side was broke to recline the seat, Anthony was outside with us when we seen that issue. He told us no problem we’ll fix it. A few days later they sent us to an actual GMC dealer because they couldn’t fix it, cool we thought they would cover the cost since we purchased it like that and Anthony said they would take care of it. WRONG. We had to come out of pocket for it because no one will email or call us back. I just hate how we’re told one thing and another happens. But I am loving my new vehicle.

Autonation VW is a good place to purchase a new or used car. I purchased a used 2017 Audi Q7. It was ordered and delivered from another Autonation dealership. Unfortunately they missed the mark on a very key component of the purchase process, in my opinion. I used to work in luxury retail and customer service for 18 years and I know what it means to give great service from beginning to end. Ihor and Slava were my sales people. A friend of mine has known Ihor for over 15 years and referred me to him. He was AMAZING. No BS or scummy “used car salesmen” tactics. Straight forward and to the point. Slava helped me since Ihor would be out of town on vacation when the vehicle I was ordering arrived. Slava was also very good. What made me remove stars was when the car came back from the detailers when I approved of the car and would be making the purchase. They took the car and it came back very quickly which is obviously not a good sign since it takes a decent amount of time to detail a car. When I took it for a test drive I noticed normal areas that needed to be cleaned. So I kept an eye out when it returned from detail. The steering wheel was still covered in residue that you get when you use high touch areas. The blinker also had the same amount of residue. The door handles on the driver and passenger side also had this. I informed Slava and he quickly cleaned it up himself. I didn’t want to send the car back to the detailers since I actually enjoy cleaning my own vehicle. But the lack of care and attention to detail was disappointing. When I finally took the car home I noticed lots of dog hair in the rear truck area most likely from the previous owner. There was also a spill spot that dried up in the rear passenger side door molding area that was very visible once you opened the door. Lots of crumbs and debris all over the back floor area and seats. Like I said, seeing the stuff on the steering wheel, I knew having them redo the whole thing would waste my time even more. So I decided to just remedy the problem myself. I believe that when a person is making a large purchase such as a vehicle, you cannot just skim over, what I think, is one of the main parts of the purchasing process. A car someone finally had to convince themselves to buy and make such a large purchase would at least like to take home a clean car. I don’t know about you but when I take my car home, I’d like to be proud to show it off to everyone. When I show it off, especially coming straight from the dealership, I expect to have a clean car rather than a car I have to tell people “oh don’t mind all the crumbs and dirt and dog hair.” It’s kind of embarrassing. I was also in the Marine Corps for 6 years and attention to detail has been instilled in me. Something seemingly small could make a huge difference. Hopefully this problem isn’t a huge one and can be remedied easily, if addressed.

Charlotte took excellent care of everything! Everyone was friendly and fast. I had a bad experience with another Volkswagen dealer in town and wish I would have made the switch sooner. I will definitely be going back for all my service needs!

Very good experience. None pushy sales man. Igor was not only awesome, he also gave me all the space I needed to work out the numbers to make sure the deal would work for me and my family. Going to a dealership can always be grueling process, but VW found a way to make my experience relatively painless. Thank you for being awesome and helping me to go electric. On a final note, I know what I want and leave the second I feel I am being fed a bag of tricks. These guys are one of the few who are not in town to sell you a bag of tricks!

Awesome Service with Mark Daddario. There were a considerable number of items I had requested and the Mechanic took care of them all approx. 2 hrs. I picked up my car which was washed and cleaned very well. Auto Nations customer service is really Great , very pleasant and knowledgeable your treated like you've been a customer forever. Thanks, AutoNation.

Our experience was excellent, Igor was very knowledgeable and friendly, he explained the process very well.

Great people to work with on time and completed when asked

I want to thank the team @AutoNationVolkswagen and Anthony Schempre my salesman for being professional and understanding of this veterans wants and needs. I love my new preowned Jetta. I will defiantly recommend anyone looking to buy a car.

Great workmanship and fast service. Car feels new again

The General Manager was informative about the state of manufacturing cars due to today's economy. Derek showed us vehicles and eS able to answer all our questions. Both were helpful and not 'pushy'.

Autonation Volkswagen customer service was excellent! Thank you Jeffery for all your help and kindness. As as well as everyone in the service department.

Great customer service they always fix the problem

Amazing staff!

VW AutoNation has nothing but professionals on the front lines. Service Mgr Wyatt & Mr. Darddario give the Volkswagen brand integrity. Happy, happy with my experience and I will not return to Findlay ever .

Anthony was Great and helped us purchase the ID.4! It was the first one they recieved and sent out a text to me. I had previously enquired if they had one for sale, I would be interested so I didn't have to wait for mine to be built and delivered. He remembered and sent a text. My current car was appraised all online, and by the next afternoon the keys were mine! Thanks for the great service!

I was moving from overseas and bought a truck online. The process could not have been any easier.

Marko was very professional and great to work with.

overall all very good. I had to ask for a sales person

Terrible customer service...cannot even give a star but, have to in order to post. I am a VW owner of a 2019 Jetta and 2021 Atlas. (Which I explained to the service desk). While on vacation my 2019 Jetta with less then 18,000 miles check engine light comes on...So, before I make the three hour drive across the desert back to Fort Irwin CA, I asked the service guy at the counter if he can verify, just verify with the computer my 2019 Jetta is not showing major issues and will not have my family stranded or in danger of vehicle malfunctions in the middle of no where driving back to post. All I wanted was pease of mind, my 2019 Jetta was safe to drive and I will schedule an appointment with a closer VW dealership when I get home. Well, he refused over and over. I explained the car has a bumper to bumper warranty and he declined to assist/provide service paid for in the purchase of a VW vehicle. All I wanted was peace of mind for the remaining vacation and AutoNation Volkswagen would not give me it. Do not recommend purchasing or service from this dealership.

Service department was timely, professional and knowledgeable (even helped me solve a headrest problem even though my appt was for an oil change. The young man at intake was especially helpful when I first arrived as was the young woman who 'checked' me in. (sorry do not have names)

Service was very good. My advisor was able to help me get my 2003 Eurovan serviced. I recommend you see Samantha.

Great customer service 🙏🏻👍🏼

Honestly, if it weren't for Marko I would have not walked out of the lot with a new car. Marko made the process easy, went above and beyond, and was straightforward with every question and concern we had. Here comes the bad news. I had a nail in the sidewall of one of my tires so I come in wanting to replace it. Everything goes smoothly until the service coordinator tells me that apparently the tires on my car is "not the right tires" and that they don't have any of my current tires in stock. They suggested that I replace all 4 of my tires with the "correct" tires. I ended up wanting to just get my old tire put back on and to go to other tire shops. The service coordinator then tells me that they already replaced the one tire and it is considered "used" and that they didnt find out it was a different tire until it was installed. I asked if they ever check tires prior to changing and they said that because the computer says what tire I "should have" means that they don't check. This was the first time this was an issue according to the service coordinator. I was frustrated with the fact that even with this unique situation that they refused to want to put back my old tire due to the mix up. I understood that it wasn't their fault but they basically wanted to force me to pay for a tire I simply did not want. I asked to speak to the manager, Wyatt, who solved the situation. He replaced my old tire and even called to other tire shops and their distributors to see if they had the tire in stock. They sent me to discount tires and that was that. Overall, I'm glad the manager was able to do something about it but it surprises me that the service coordinator couldn't do anything until I had to force myself to ask for the manager (which I hate to do and brings me out of my comfort zone). If you're going to buy a car, ask for Marko. As for the vehicle services I would stay on my toes. I hope they change their policies and procedures so something like this doesn't arise again and takes other people's time.

Super easy purchase. Did it all through text. Car and paperwork waiting for us when we got there. 1 hour max at the dealership. Will use again!

Mark was an exceptional service advisor, but the service director needs to learn customer service.

Great service!

On April 26th 2020, I had work done on my 2008 Volkswagen Jetta, at auto-nation Volkswagen..I was helped by Charlotte Wilson , who was very Sweet. Charlotte let me know everything that was going on with my car. Thank you very much Charlotte for your help, you’re the best! Debra Olds

Smooth, predictable experience. Servicing team gave me an exact timeframe for my repair and followed up with me multiple times. Will definitely be back next time I need my VW repaired.

My husband and I were very happy with Tanya she was awesome

We showed up with full payment and waited an hour for someone to sign the papers.

Anthony is a great and professional sales person. Thank you for your help and dedication

Great experience. Fast service. Cleaned my car exceptionally well. Highly recommended!

I live 2.5 hours one way from the dealer but it is worth it as I know they will do an excellent job of maintaining my car with wonderful service, VW parts, friendly staff and always to my satisfaction. I have purchased 3 Jetta?s from them and have always been satisfied, Thanks Auto Nation Las Vegas. I appreciate you all.

I have a great experience with Charlotte Wilson of AUTONATION VOLKSWAGEN of las vegas . She was extremely professional and very oriented. I was able to understand everything as she explained it to me and honest and courteous. Definitely going to be a customer of her. Keep up the excellent customer service skills Charlotte and thanks again for your service. Better than Findlay VW service of herderson.

Always have friendly helpful service whenever my car needs repairs. Time is not an issue as they usually always get my car in and out as fast as possible. Great staff.

Very friendly, fast and easy service.

Horrible experience again. Don’t know why we expected anything different. One of the worst service departments we’ve ever had to deal with. Dropped the car off for issues needing to be addressed. When we picked it up, they said they couldn’t replicate the issues so nothing was done. They also said that they did an infotainment system update and stated that it fixed the issue we were having with the park assist. Guess what? It didn’t. No surprises, always the same bad service.

Just purchased new tiguan from Volkswagen easiest deal I ever done at dealership no hassle Ihor Marchenko made it possible Thank you

They worked with me to get the price and features that I wanted!

Bought a car from automation and was promised 3 keys. Was only given one, then years later I find out there’s no tire lock. The salesman that sold me the car no longer worked their a week later. They refuse to do anything to make things right. Do yourself a favor and buy a car elsewhere.

The Service received was great! There was not a long wait, every one was friendly.

Mark helped me with my vehicle and he was a really cool guy. When I got my car back it was very clean and the inspection didn’t take too long like I thought it would.

A-1, excellent experience.

There was a recall on my car. Easy to make an appointment and since they don't have the shuttle service due to COVID, they picked up my car at home and bring it back car was washed. Very convenient

The process was smooth as always. Ihor is the best. He took care of everything so efficiently from the second I walked in.

Amazing experience, vw the most you can get for your money

I was on a cross country road trip in my 2019 Volkswagen Tiguan and had been staying in Las Vegas for a few nights, and on the morning of my departure my vehicle said that I needed an oil change. I came into Auto Nation Volkswagen because it was closest to the strip and service advisor “Charlotte Wilson” greeted me upon arrival. Originally they had been pretty busy that day and booked out but Charlotte went the extra mile to get me in that day. Her customer service was OUTSTANDING and she was definitely one of the most pleasant Volkswagen employees I have had the pleasure of dealing with in ANY of the states. She really cared about my situation and getting me on my way to California. She was able to get me in and have my oil changed within 1 hour of me arriving at Auto Nation. I would give more than 5 stars if possible and would recommend Auto Nation Volkswagen for any customers Volkswagen needs. Charlotte and her team were absolutely exceptional.

Igor, Kurt, Tommy, and the entire Autonation team was very kind, respectful, and listened to our needs wants and desires in a vehicle. We will definitely be coming back for our next vehicle!

I had a check engine light on my 2017 VW Beetle Convertible and made an appointment to repair it. Diagnosis showed that an air intake line had an acid burn due to a leaky battery. Repair was to exchange the line and the battery. When I picked it up I told the advisor that I had just replaced the battery and the old one was probably the leaker. He insisted that the brand new battery was the problem. I took the battery VW replaced and placed it on a charger at home. IT IS NOT LEAKING. I can't return the battery I purchased in January as nothing is wrong with it and AutoNation wouldn't consider putting it back in my car and not selling me an unneeded $300 battery (parts and labor). I'm pretty disappointed and out hundreds of dollars, unnecessarily. By the way, I did not purchase this car from AutoNation VW in Las Vegas but I have purchased three other vehicles over the last fifteen years.

I have to say it has been a long time since I have received such AMAZING customer service from a Service Department at a car dealership. AutoNation Volkswagen is lucky to have Charlotte as a service consultant. She went out of her way to make a difficult situation as smooth as she was able to. My daughter and I were on a road trip for spring break visiting colleges and sightseeing when our VW Passat broke down in Death Valley, California, probably one of the worst places to break down. We were towed to the closest VW dealer which just happened to be AutoNation VW, arriving there around 11pm. Our trip obviously did not go as planned; however, we were able to get one of the last rental cars in Vegas and continue our trip, albeit some plans were changed since we had to return to fetch our car. Charlotte was an excellent communicator; she was on the ball making sure the parts were ordered asap and keep us in the loop, so we knew a reasonable time frame to return to Vegas to get our car. She was always kind, patient and empathic to our situation, even when I was stressed out. I was so excited to receive a call from her before noon on the day our car was “possibly” scheduled to compete. It was so nice to get my car back in tip-top shape and even washed! Thank you Charlotte for everything!!

Great customer service and knowledgable staff, especially Abbas Abhari was so helpful and took his time to go over all the options help me with a new car purchase. He went above and beyond to listen to my preferences and it was a pleasure to work with him. Highly recommend everyone to partner with Abbas to get a great deal and great experience.

I have to say it has been a long time since I have received such AMAZING customer service from a Service Department at a car dealership. AutoNation Volkswagen is lucky to have Charlotte as a service consultant. She went out of her way to make a difficult situation as smooth as she was able to. My daughter and I were on a road trip for spring break visiting colleges and sightseeing when our VW Passat broke down in Death Valley, California, probably one of the worst places to break down. We were towed to the closest VW dealer which just happened to be AutoNation VW, arriving there around 11pm. Our trip obviously did not go as planned; however, we were able to get one of the last rental cars in Vegas and continue our trip, albeit some plans were changed since we had to return to fetch our car. Charlotte was an excellent communicator; she was on the ball making sure the parts were ordered asap and keep us in the loop, so we knew a reasonable time frame to return to Vegas to get our car. She was always kind, patient, and empathic to our situation, even when I was stressed out. I was so excited to receive a call from her before noon on the day our car was “possibly” scheduled to compete. It was so nice to get my car back in tip-top shape and even washed! Thank you Charlotte for everything!!

Had an awesome experience here and thanks to Akil, I was able to get into a new Jetta SEL! Highly reccomend.

I usually don?t like leaving bad reviews but I will never be coming back here again. I constantly feel scammed at this place and would not recommend to anyone.

Sharlotte Wilson was very polite and professional . Very good customer service.

If I can give them a 0 star I would horrible customer service don’t go there go to Findlay centennial Volkswagen best customer service!

Love this place, bought from Findlay cannot stand them..could Never get an on time appointment We have Never had to wait with these guys...Jeffrey is Amazing!! If you want a superior experience Buy from Autonation they don't dissapoint!

I don’t recommend anybody to come here. They will just scam you and has no type of customer service. Spent 3 hours here and didn’t end up coming home with a car because I felt uncomfortable that we were competing with someone else for a car. We ended up buying a car somewhere else with a good customer service and they explained everything to us rather than this dealership that just wants their money. Save your time and money somewhere else. Also, after I left they called me to lower the price and emailed me almost every single day when I already told them I bought a car.

Awesome service here. Thanks guys!

Charolette was very nice and knowledgeable

The service was EXCELLENT! My Car looks Great! Thanks!

Excellent service, always keeps me updated while waiting. Gave me a complete informations on my vehicle and future maintenance needed.

Derek and Andy made my purchase process seamless. It was an absolute pleasure dealing with both of them. I look forward to my next visit.

Charlotte is the best I take my car here all the time for service and she takes care of me and my family . Very professional Staff . Autonation Vw is the best . Thank you Charlotte

Will never deal with this dealer. They added an extended warranty without my consent or reviewing this item. If this dealing is honest, why would they add a extended warranty (one year) on a NEW car. BEWARE.

I went in to get the Tiguan and left with the Atlas Cross Sport 😍😍. It has been my dream to get the Atlas but didn’t think I could. Derek Jackson helped make my dream come true. He answered all my questions and took his time to make me feel comfortable in a pressure free environment. I am in love with my new car and I couldn’t have asked for a better experience! Thank you!!

Anthony the sales associate that helped us was great from start to finish

Took our car in for a 7:00am oil change appointment. It took 2 hours , if you can’t accommodate your customers in a timely fashion don’t schedule appointments if you don’t have the staff. No excuse at all.

I have nothing but good things to say about the team here at Auto Nation VW. I came in for my first service (oil change) and was greeted right away by friendly faces. Charlotte was my service consultant and she was so friendly and informative. I really appreciate how knowledgeable she was. Charlotte took the time to explain everything that was to be done for service. She also added great future tips on how to maintain my vehicle as well. Thank you for the great service!

If I could give zero stars i would. I spent so much money for a car that just keeps falling apart

charlotte in service is the absolute best. she has amazing customer service skills and makes all my visits enjoyable.

I really appreciate the great customer service whenever I visit.

Great experience in all aspects of my visit. Never feel pressured or pushed to buy.

Wyatt service manager made it all happen 5 star service

The sales representative that I spoke with was Anthony Schempre. He helped me out tremendously. He was patient with me and helped me make this process smooth. The finance process was also easy to handle as well.

Respectful, attentive and knowledgeable.

My service advisor got right on the issue. Informed me if the timeframe to access what might be causing issue. Once they figured out what the issue was, took care of it the advisor offered a free car wash and provided information on the technology/ service of vehicle that was not explained at time of purchase. I.e. free pit stop where I can get fluids checked without needing appointment, how to set initial tire pressure readings and more in new vehicle. Great guy with a top notch attitude!!

I just bought a brand new car from this dealership. Overall It was an ok experience. I got the deal and offer that I was expecting. Salesperson Igor Marchenko was just straightforward. I just think He did not care too much for my concerns and all He cared was to complete the sale. When I asked questions He just answered with an attitude of dismissal giving half answers, even in a phone call. They say "dont hesitate to call them if you need anything" (As long as the reason is to purchase something else. If not, the answer is we are too busy).

I went in to just test drive the new Atlas Cross Sport at Volkswagen and I drove away in the new vehicle with a huge smile on my face. I loathe the car buying experience but this exceeded my past experience with car buying. It was seamless and no "hard core pressure" from anyone in the car buying experience.

The service rep Ray had an attitude after asking why my oil change took 4 hours to complete he said he called me at 12:45 I then replied that the service manager Mark said that the company phone doesn’t always go through to cell phones and he would put a note in my accounts that he would have to call from his personal phone, which Ray replied “that is on Mark I don’t know what he does” he also said that he left a message but my call records don’t show ANY calls being received from Autonation nor do I have any voicemails from Ray. Perhaps Tay might look for another job NOT involving customer service as he has NONE.

I was on a search for a new vehicle and VW AutoNation made the deal for me. Derek and his team worked a great price for the vehicle I wanted. There was no price juggle with AutoNation, their stuff met me at the price we both could agree on. As I drove off the lot with my new vehicle I noticed that an item was missing so I contacted Derek and he was happy to assist me with getting the item for my vehicle.

Marko was great and very knowledgeable! So far what he has said has been true. I appreciate this!

Everyone is extremely helpful, it's like one big team, especially Frank DiCerbo...

I purchased a vehicle from Automation remotely from Erie Pennsylvania for my son who lives in Nevada and the experience could not have been smother. From sales to fiance to delivery and follow-up, everyone was professional. Documents were sent over night and a local Notary was arranged and she came to my house to complete the paperwork. I would purchase from AutoNation again abs recommend them!

Frank, our Salesman, was so helpful and answered all my questions. He was very attentive. I did not feel pressured in leasing/purchasing my new car. The Volkswagen staff are very friendly. Thank you!

This was my third time in for service on my Jetta, and every time, Mark has been great. The crew is always friendly and the service always quick! Thank you and see you next time!

Great customer service Mark went above and beyond to help me out .

Bought a new vehicle from this dealership Slava was very helpful and easy to work with. Did not pressure me into anything I did not seem fit. If I didn't like it he left and made things happen for me to say yes I'm going to buy this today. I'm really happy with my vehicle. Definitely Slava made my experience at Volkswagen worth it!

I always get superior service when I bring our car in. I really appreciated the great customer service that I get with your VW team. And btw, we love our Atlas. As a very tall couple, we have SO MUCH legroom and headroom while driving. Thank you so much for thinking of us tall people when designing your Atlas SUV. Mark and Kitty Lakis

Stay away from this dealership! I went in for a new battery and they worked VERY HARD to find $2,500 worth of OTHER things they recommended should be repaired on my car. They are a HIGH PRESSURE sales group! Also there prices are extremely high and the staff is very unorganized. I am taking my car to another mechanic to get a second opinion about everything they did; and everything they recommended. Stay away from this dealership!

My service advisor Charlotte informed me that it would be finish around 1130 but turned out to be earlier than expected and totally was suprised. Excellent service from Charlotte and the rest of the team.

I was very satisfied with my service My advisor Sam very friendly and efficient Thanks guys I'm heading back to California with peace of mind...

This dealership has consistently tried to add hundreds of dollars of services every single time I have been there. I understand selling services is part of their job but it’s at a whole new level here. I recently had an oil change and of course out comes the paperwork with over 1000 dollars in “recommended” services. I do not neglect my vehicles so to me this is over the top and unnecessary. I have an appointment this week for recall work and I truly dread it because I know what it will be like. I have had a much better and pleasant experience at Findlay VW but it is quite far, however I feel that moving forward after this recall is done I will go out of my way to avoid autonation VW on Sahara. Just too much hassle!

Was texted multiple times today about when I was coming in. I arrived at 4:00 and agreed to a deal. It is now 7:27, I have yet to get into finance. I walked out once and I was then given another $1000.00 of the deal as they were so busy!!! Not even offer some water. The salesman is outside, not paying attention to me. I have never ever had such a horrendous experience. I asked for the keys and they won’t give me the keys or title back. Ac is not even working in the showroom!!! Big mistake coming here today. I ended up leaving at 8:00pm, after 4 hours and still no hope of getting to finance. The sales manager was actually very apologetic and offered to honor the latest deal on Monday evening. I am now so burned out from this process. Buying a new car used to be fun.. This dealership offers nothing! I really felt like I was just a number. I was purchasing one of the most expensive vehicles VW sells and to be treated worse than cattle is an insult.

Everything was good in the service department, that its where I went.

Excellent service and Friendly staff.

Great Service

Needed replacement part Super nice

Very very nice and helpful

Great customer service!

My car was taken care of quickly Samantha kept me informed I was pleased

Thanks to everyone at Autonation Volkswagen for make this process so easy for me, they gave a me a good deal, but more important they treat me nice, thank you Anthony, for your help.

Got me in and out in one day fixed the problem and serviced vehicle. Thumbs up

This is our 3rd VW from AutoNation Volkswagen Las Vegas! Anthony Winter goes above and beyond to make the car buying/leasing experience enjoyable. He is professional, knowledgeable and very helpful. This is our 2nd Atlas lease and we also own a Jetta. Great automobiles!

I am not satisfied with the Finance department

simple process as I did research online and walked in with credit approval looking for a specific make and model that was advertised on the Volkswagen website. The price that was listed online was different than the price that was quoted once I arrived at the dealership so had to renegotiate price. After the test drive and agreement to purchase the process took longer than expected even though I had all of the needed paperwork to complete purchase. I was the first customer having arrived at 9AM, opening time. I was not happy with all of the add ons after sitting down in the finance office. Lastly, based on the experience of the Sales person I dealt with (12) years he could not show me many features of the vehicle that I purchased. Yes a new model but the features of the new model were not that different than the previous years model. Suggest having a vehicle setup or tech person available to show the high tech features of the vehicle.

They were timely, efficient, took care of my 10,000-mi service, and did it all with a smile!

Awesome Dealership, I had a great experience, I was just there yesterday and bought a car. Ask for Igor, he’s great..nice, personable, courteous and just an all around good guy!! Also Tommy was great as well, I know there were a few more behind the scenes, but again, if you want a car and don’t want salesmen breathing down your neck and not caring, then make sure you visit AutoNation VW and buy yourself a car 😁

I had a great experience. I did purchase a vehicle which I am so happy with. The process for all, looking, driving, going over my pick, paying was about 4 hours of my time, I recommend seeing abbys. He listened to what I was looking for, answered all my questions, very attentive. Go Auto Nation!👍🙌👏🎯🌟🌟🌟🌟🌟🔑 Thank you AutoNation!

This was by far the best experience I have had while shopping for a car. The salesman was not pushy at all and was very understanding of my situation. He went above and beyond to get me my dream car. I would recommend anyone to go here for a vehicle

Buyers beware! Read all fine print and do NOT waste your money purchasing any maintenance packages. I purchased a 2017 VW Jetta 7/16/2020. I was adamant about not wanting to pay for a service plan. I felt like the finance manager held me captive for over an hour insisting that these vehicles are made by Audi therefore the maintenance is very expensive and a service package is truly necessary. He kept going on and on about how he would never let his mother or sister purchase a VW without it. After several questions about what is covered and when, he assured me I had coverage for 30,000 miles, 40, 60 and 70,000 mile maintenance therefore I was worry free. The vehicle had 24,374 miles when I purchased it. What he didn’t tell me was that I only had 3 months left to use the 30,000 mile package I purchased. Here it is 1/22/2021 and I just hit 29,000 miles so I scheduled maintenance just to be advised by the service department that the package expired 10/12/2020 which is only 3 months after purchasing the vehicle and now they want to charge me $130 just for a brake flush alone and anything else included in a 30,000 mile service will have to be paid out of pocket as well due to the package I paid for expiring 3 months after my purchase. My monthly payment went up over $60 a month due to purchasing this package just to be told sorry can’t help you call VW customer service and maybe they can do something. Of course VW customer service just put the blame back on the dealership and said they can’t help me. They also said they would email me a document showing when the other packages will expire which I have not received. I was completely misinformed just to make extra money off of a single working mother and put extra money in the dealership’s pocket. The service package was supposed to save me money but instead I am now paying extra for something I already paid for and will continue to loose as I live within a half a mile of my employer therefore my miles remain very low. In the end it’s my fault for trusting them in the first place as most salesman are out for themselves and only care about their payout. They will tell you whatever you want to hear to convince you to spend unnecessary money. I absolutely would not recommend this dealership to anyone and definitely DO NOT fall for the service packages! I truly regret switching to VW from Toyota and definitely regret going to Autonation Volkswagen. Definitely avoid doing business with them! 2/6/2021 This is a follow up to my previous post. I was contacted by the General Manager of Autonation Volkswagen who advised they will honor my 30,000 mile maintenance for me. I scheduled my appointment with their service department which was very friendly and provided great customer service. Only issue was that I learned the maintenance packages I paid an extra $2,500 for only covers oil and filter changes and one service replaces spark plugs. I was told Volkswagen requires a brake flush with every maintenance which was included. That is not correct. The contract says it will “check” the fluids but you will still be required to pay for the service out of pocket. My fluid was changed for me this time free of charge but paying $500 for an oil and filter change is definitely not worth it. Don’t let the sales department talk you into purchasing any maintenance packages it’s just a way to tack on thousands more to your loan and more commission for them.

Came in early morning got greeted and helped by a very nice lady thank you Charlotte! Will definitely be coming back here for service

Parts requested from a recall were already delivered at the dealership. They didn?t even bother to call me to schedule an appointment to get it replaced. It took a month or more for me to get a recall (which is their own fault) corrected if I didn?t call. Very disappointing.

When I purchased my car, I had a bad experience with the finance manager. First I had to wait several hours till he could see me. Once I got in his office, he did not seem warm or welcoming. He never even. thanked me for purchasing a car. He was beyond pushy, rude and the least bit helpful. All he wanted to do was push the warranty that went with the maintenance package. I kept telling him I was not interested because I am only keeping the car for a year. He would not take no for an answer. So the finance process took way to much time. over an hour and a half. I would never want to deal with that man again. This is the second car I have purchased at this dealership. Don't think I would go back. I have had a Jetta for 6 years now. I would think the company would have some loyalty towards me. In addition I am financed through VW. Have been for six years. Automatic payment comes out of my checking. The first payment for some reason, not because of my end, not taken out on time. It was VW fault. Every time I tried to fix the problem it never was fixed. Six years later it still is on the payment report from VW. Buying my second car, this brought my credit number down a point that you use to finance people with at VW. That needs to be removed. I look forward to hearing from you to get that problem resolved. Thank you.

Great service! Thorough diagnostics, but on the pricey side though. I appreciated the car wash and my car was running smoothly after!

Great and fast service!

Great experience! Great people! Great Car! I recommend this location for a smooth car buying experience!

The service staff was very helpful and provided solid information about my service appointment.

All around great experience! I would definitely recommend this place to buy your next car.

I wanted them to turn off my oil warning light. They were unable to do so unless I bought a new engine. My vehicle now drives worse than when I dropped it off. Very unsatisfied that a Jetta engine won't last more than 145000 miles when well maintained.

The customer service process of checking in and checking out needs to be smoother and more professionally done.

This review is a follow up to a post regarding an issue I had regarding my 30,000 mile service package expiring 3 months after purchasing my vehicle. I was contacted by the General Manager at Autonation Volkswagen this morning regarding the issue with another Volkswagen dealership not honoring my service package. Although the package did expire Autonation Volkswagen’s service department is going to honor the package for me and service my vehicle. I am very pleased with the customer service I have received and I am scheduled for service later this week. I will post another review once service is complete but for now this dealership has definitely gained my trust again.

I like getting in and out when the car's maintinance is due,great job! Ray and crew.

I had a oil change on my 2019 jetta. It was done and I was out an hour later.

Got my car oil change, was helped by Jeffrey he was friendly & funny. Scheduling the appointment was quick & easy. They got me in right away. The wait time to drop off & pick up was smooth.

Had to turn in my leased jetta and got such a great deal on the 2021 jetta, it was hard to believe but Igor was the best and really took care of me. The whole team made the experience so easy and if you need a new or used car go see Igor. He will fight for you. Oh yeah, finance man was the best one I have ever met, think his name was Andy.

The service department at Autonation VW is excellent, as always. They are very helpful at explaining the nature of the service(s) to be rendered and they gave you the confidence that their work will be completely satisfying. The time required to complete the service(s) is explained fully . The staff are extremely friendly and can be comical at times. They remember you from previous service experiences. Top Notch!!!

My service was done to my car and done in a timely manner

GREAT Customer Service

I had to take back twice after they service . 1 do they could vacuum they made after working on the passages side 2. So they could reset service lite. You charge outrage fees yet I have to babysit. Not the service I had given in the past

Great people, great service. Great price and service. Been a customer for over 10 years.

Great time Derek was awesome and got us the best deal

Buying a VW from AutoNation was a wonderful experience. I got a 2018 VW Passat SE. It was literally the best price across the USA for year, make, milage and a beautiful car. Anthony, my salesman and Kurt, the manager were very helpful and went the extra mile to make me happy! At the end of the deal, Anthony introduced me to Samantha "Sam", the service manager. She too was awesome!! I just got my car serviced before New Years 2021 and she really took care of me. I will go to her/AutoNation VW for all my service needs. Thanks again Anthony, Kurt & Sam. Vicky

Very quick and friendly service

😋service manager was on top of this!!

I was greeted by the service advisor, Jeffrey Lopez and advised me regarding the process of the repair which was covered under warranty as well as the estimated completion time. Autonation performed a complimentary disinfection of my vehicle interior and a full service car wash. The service technician made time to explain the car inspection

Jeffrey is so great with my husband and I anytime we come in. We’ve built such a great relationship with this dealership for about 3 years now. Our first salesman Igor always remembers us when we come in as well. We always take our cars here for service. We hadn’t been in since last year when I bought my GTI and brought it in for an oil change yesterday. Jeffrey still knew who we were. They got my car in and out for my oil change.

I was originally trying to buy a vehicle at Findlay North VW in Las Vegas. After 2 weeks worth of them misleading me and not being truthful I decided to look elsewhere. I called Autonation vw and talked to a salesman that convinces me to come in. The dealership was very busy when we got there. Still, I was treated like I was the only customer for 200 miles. They listened to what my needs and wants were and met them quickly and easily. after the sale there was a small hiccup and after expressing my concerns I recieved a call from the General Manager Louise Evan's. She really seems to care about how her customers are treated. she addressed my concerns and the problem was resolved. my wife needs to replace her VW for a new one and we'll most likely come back to this dealership.

The service department was fast and friendly. Samantha helped me out and I was pleased with how quickly they got my car fixed.

I went to this store to buy a car. Everyone was nice and it was a simple process. But since my purchase they have treated my like xxxx. Seem once they get you to sign the customer service stops and they dont care about you. They negotiated as part of my down payment to hold a check for 21 days and I have paperwork that reflect this. The night I bought the car it had a low tire. It was late and service was closed. So I stopped and put air in the tire on my way home. A couple of days later it was low again. So I took it in to have them look at it. The guy in service offered no help bit to charge me $271 for a tire I can buy anywhere else for less than $15. Three days after my purchase they tries to cash my check that was to be held for 21 days. It didnt go through and I was charged a return check fee. I went in to clear this up but lucky me nobody could be bothered to help me. Three days later they tried to cash the check again and this time it went through. Now I'm $800 short on my rent and they dont seem to care. I've made several calls, left several messages, and no renterned calls. One time they even told me that the finace manager who I did my contracts with didnt work there as I stood there looking at him sitting in his office. Needless to say it's in my attorney's hands now. I will never purchase another car from these guys and never get the one I have serviced there!

the car was returned with greasy hand prints all over the inside and outside and the seat was broken

Awesome friendly staff fast and efficient! Excellent care of my car and clean waiting area

My experience was so incredibly smooth and convenient! I was treated like royalty! I owe most of my good experience to Abbas Abhari , he really went over and beyond to assist us and get us an amazing deal! He’s very enthusiastic about his career!

Mr. Abhari helped us with this purchase and did an amazing job. He made the process very easy and made sure he answered all the questions we had. I would definitely recommend him and this dealership to anyone.

I had a service with them they charge me for oil change but actually they didn’t do it when I took my car to the different mechanic they told me I have the aftermarket oil filter on my car, and I had problems with my engine lights that they couldn’t solve it had to take my to different shop, Mark my service advisor he was very rude about me taking back my car for the same problem I would never buy another VW again and I would never use the service

too expensive for few things they did to my car its ridiculous .....

easy process made appt. arrived early took me right in

Service person Mark always great to deal with and very helpful

My service guy was great. He was informative, helpful, personable and patient.

Very happy with my 2014 Passat. Excellent Sales assistance and the finance department went way beyond normal protocols to make my deal happen. Highly recommend!

Love how Raymond takes care of his customers. Always courteous, friendly and a pleasure to deal with.

I worked w Abbas and had a great experience. Found the car I wanted online and by the time I made it to the dealership it was pulled up front and ready for my to look at and test drive. Everything was easy and quick. I bought a car and was home in a few hours

The easy purchasing process and friendly staff at Autonation made buying a new car smooth. Would recommend.

This dealership should not operate!!!They tell me my parts are in and then they said it was a mistake!!! Not once not twice but 3 times they made a mistake!!!After I had to waste 2 days of my car being in there without fixing the recall and the fuel problem and this is from the manager saying that my parts are in!!!!Then they said week 37 in sept that they would be in and now it?s week 47... Unacceptable!!!!

I have a greatest experience with Auto Nation VW. I pick up my car clean. Thanks Auto Natio

Mark is always a pleasure to deal with. Great facility and quality service.

I have to say my most recent experience was horrible. The service tech I normally work with and who does an AMAZING job was not there although I had an appointment with her. I ended up having to deal with mark and it was not pleasant. He doesn't listen and he is pushy. He made me feel like it was going to be a chore he would rather not do when it came to my service. I explained what had already been discussed with my service tech and I he kept saying was well in my experience that isn't going to happen. He then told me it was going to take over 5 hours to do a diagnostic which was going to cost me $100 each, and THEN he would work on contacting my warranty company... When I told him never mind I will just have to come back because I have to work, mind you I brought my car in at 8am and don't start work until 1pm but was told no guarantee I would know anything by then, he began to say oh well I can probably make it happen by 12... I left with questions unanswered, diagnostic not done, and very frustrated.

Sam really did an amazing job if you need your car fixed they will do the job made an appointment car was done by days end........thank you

Derek salesman and Andy finance manager were awesome. Great customer service!

Absolutely not. More than once, I have called to make sure an advertised car was there on the lot, made an appointment and went to see the car only to be told the car wasn’t on the lot. This after being told when I called the car was there and they called to confirm that I was coming. Bad business practices and dishonest.

Customer service personnel was great. Very thoughtful. Treated me with heart. Done things thoroughly. Thank you again, samantha.

Great products, amazing selection of cars...above all they have a great team from their sales expert Christopher Norris who went above and beyond to make it happen...to their manager Curtis Baladucci their Manager... Definitely recommend to see them directly, let them know what you wants, what your needs are...Chris, will make it happen in no time with ease and fun....Highly recommend

Until I started dealing with AutoNation VW I was wary about dealerships. Apparently AutoNation determined why car owners preferred to go to their local repair guy, and fixed many of the problems. The service is personal, communications are clear, and they convey confidence thst they can handle these higher-tech car problems. I don't know if I am paying more for dealership -care, but I'm fine with that. The security of a quality assured service department sets me at ease.

Alot of professional quality service attention to customer made me feel I was making a good choice purchasing there on the way they describe the car for me

I would really like to thank Jeffrey Lopez for always going above and beyond to help me... Every since I purchased my vehicle in 2018 he has been nothing but excellent to me and he works with me through any problem I have had. Jeffrey Lopez he is the best I would not go to anyone or anywhere else but Autonation to see him great customer service he gets an A

I had the pleasure of dealing with Derek Jackson from the sales department. He answered all my questions and listened to all my concerns regarding the purchase of a new vehicle. This was the smoothest and fastest purchase I’ve ever experienced. Thank you to the Autonation team and thank you Derek!

I always appreciate working with Mark Daddario on my service calls. He goes above and beyond my expectations. VW service has always

I brought my vehicle in for repairs. The staff was very friendly and service was completed in a timely manner.

Service department is outstanding . mr Lopez always treats me as a valued customer!!!!

Samantha Comi was extremely helpful and thorough while assisting me with my repairs. She definitely made the process enjoyable!

Great service..car super clean after serive..great service advisor..

Excellent service. Both Jeffrey and Charlotte made this a goid experience, keeping me posted of progress while I waited for my car. I wasn't sure I'd be comfortable in the waiting area, but it was clean and all wearing masks

It’s hard to go to a car dealership and feel like the staff has your best interests at heart. But after getting outstanding customer service from Anthony who usually is on the front desk and the general manager herself Louise. I must say that for the first time, I have left a car dealership where I got exactly what I wanted with the best deal possible. Anthony is very kind with utmost customer service skills. And Louise is the definition of what a great leader is. She really gets the job done, handles service recovery really well and is a very efficient communicator. We absolutely love our new Tiguan! When our family gets bigger, we will probably upgrade with the Atlas! We’ve been customers since 2016 and will continue to do so with the workmanship delivered by Volkswagen and the service provided by its staff.

Friendly, attentive, and accommodating staff. Fast service! A pleasure. 😀

These guys really took care of me! Not only did they give me the best deal. They got me out of there quickly and painlessly! Would definitely recommend!

Very friendly staff great service

Been going since I bought my vehicle. Always good costumer service

Of all the cars I?ve purchased and leased, AutoNation VW has made my experience the easiest and least stressful. Our sales special Chris was just what I needed, kind, patient, persistent and had a wonderful sense of humor to make my experience all the more better. Thank you to everyone who helped me get my new Tiguan that I love! I would highly recommend coming to this location for the best experience, inventory and stress free interaction. Thank you Chris Norris again, you rock!

BEST car buying experience bar NONE. Derek, Adam and Curt...thank you ALL!

Ray was very helpful and polite, he took good care of me

Mark is very helpful, nice , considerate and kind.

Ray was very helpful and polite, he took good care of me

Overall great service. Thank you to all the staff who continue to do exceptional work.

My service rep is Jeff , what a great guy.. fun o work with .Even if its a silly oil change.hanks Jeff!

Great service tech! My scheduled tech was out and another guy picked up the ball and ran with it. They were in constant communication with me and made the process extremely easy. I highly recommend them.

Parts Department is awesome, Jay is friendly, patient, and caring.

Mark is exceptional in customer service. He provides excellence in taking care of me and my vehicle.

Our sales person, Derek Jackson, was amazing. He made the buying process painless and really was a pleasure to deal with. He was honest and upfront and did everything he could for us.

Service person Samantha gave me detailed updates on my car and she was very good on what she was doing . I recommend her if you have any issues with your car.

Frank DiCerbo is a great guy. He was straight forward and an enjoyable personality. We got along great! Was in and out with my wonderful Tiguan within 2 hours. Tommy in finance was super. This is my 3rd experience at this dealership and that is why I continue to come back. Thank you for making the process a great one!

Jeffrey Lopez did an excellent job during my service appointment. 5 Star rating for Jeffrey.

Vincent Vitala" Manager of service at VW is a great and honest guy. Let me tell you my story. My wife's Toyota Corolla was dying and one morning I was taking my daughter to school, a car in front of me crashed into a wall spewing parts into my path that exploded one of our bad tires. Upon finally arriving at my daughters school I embarrassed my daughter and myself when a cloud of burning oil enveloped the car like in John Candy "Uncle Buck" movie. That morning I violated every rule when buying a car on Boulder Hwy. I was tired and still without coffee. After the third dealership I found a sexy VW. I liked it! Don't know why but VW has a good reputation. I really had no idea what I purchased, turned out it was a GTI rocket with turbo charger. The car has issues and the dealership was done with the transaction so I took it to VW Auto Nation. The first annoying issue was a bad tail light indicator on the dashboard. I talked with the first service person who was great but just did not understand procedures. Now comes the great part about VW Auto Nation and the manager "Vincent" who clearly has the senior intelligence and experience to know what to look at first. After fixing the first light I got a third tail light indicator. The previous owner put in an after market toy that makes the third tail light flash. However this creates a change in the voltage flow that indicates a bad third tail light problem. Vincent put back the original third tail light saving me the cost of the light and remove the add-on toy. The system is back to OEM operating standards and the dashboard light no long blasts me in the face every time I drive my VW GTI. Did I say that I am 60 years old and I have so much fun with the power. VW Auto Nation and Vincent did an overall diagnostic of the car for me and pointed out other details to be aware to fix. Such as I was told by other people to change the timing belt at 80,000 miles. Vincent again made me aware that VW timing belt is not a belt it is a chain and does not need to be changed until 130.000 miles. The car has 80,000 miles. My point is that in Las Vegas it is hard to find a honesty, professional and forthright services anywhere. "Vincent" and Auto Nation proved to be a savior when I neglected ever car purchase rule. I will not fear purchasing another VW when my 1996 SC Lexus drops dead in 8 months. I hope it is electric.

Vincent Vitala" Manager of service at VW is a great and honest guy. Let me tell you my story. My wife's Toyota Corolla was dying and one morning I was taking my daughter to school, a car in front of me crashed into a wall spewing parts into my path that exploded one of our bad tires. Upon finally arriving at my daughters school I embarrassed my daughter and myself when a cloud of burning oil enveloped the car like in John Candy "Uncle Buck" movie. That morning I violated every rule when buying a car on Boulder Hwy. I was tired and still without coffee. After the third dealership I found a sexy VW. I liked it! Don't know why but VW has a good reputation. I really had no idea what I purchased, turned out it was a GTI rocket with turbo charger. The car has issues and the dealership was done with the transaction so I took it to VW Auto Nation. The first annoying issue was a bad tail light indicator on the dashboard. I talked with the first service person who was great but just did not understand procedures. Now comes the great part about VW Auto Nation and the manager "Vincent" who clearly has the senior intelligence and experience to know what to look at first. After fixing the first light I got a third tail light indicator. The previous owner put in an after market toy that makes the third tail light flash. However this creates a change in the voltage flow that indicates a bad third tail light problem. Vincent put back the original third tail light saving me the cost of the light and remove the add-on toy. The system is back to OEM operating standards and the dashboard light no long blasts me in the face every time I drive my VW GTI. Did I say that I am 60 years old and I have so much fun with the power. VW Auto Nation and Vincent did an overall diagnostic of the car for me and pointed out other details to be aware to fix. Such as I was told by other people to change the timing belt at 80,000 miles. Vincent again made me aware that VW timing belt is not a belt it is a chain and does not need to be changed until 130.000 miles. The car has 80,000 miles. My point is that in Las Vegas it is hard to find a honesty, professional and forthright services anywhere. "Vincent" and Auto Nation proved to be a savior when I neglected ever car purchase rule. I will not fear purchasing another VW when my 1996 SC Lexus drops dead in 8 months. I hope it is electric.

Always a great experience excellent customer service

Anthony, Ray and Andy were great. Thanks for helpin g me and my family during a trying time.

They made buying a car super easy. Every worker there was friendly and no one was trying to swindle or haggle. They were up front with me and told me exactly what to expect. The car I got has minor repair issues, including the cup holder, where the bottom of the holder was off completely. I do not know if they realized it or not. Overall, good experience. 9/10

The service staff were very helpful, even though I do not own a VW. 10/10

Excellent dealership! Great people. Im a customer in this dealership for the last 7 years..;

Anthony was very helpful and knowledgeable to help and assist me in picking a car.

Jeffrey was very helpful at the service desk, mahalo

I’ve NEVER in my life had such a wonderful experience buying a car, I’ve bought a lot of cars! Manuel treated me like a human being, I felt that his goal was to make ME happy not just sell a car!! He treated me so kindly and I truly feel that VW at AutoNation cares more about the longevity of the relationship rather than just making a sale... I will never buy a car anywhere else! Thank Manuel and AutoNation you’ve restored my hope in humanity!!

A trust worthy dealership. Derek, the internet sales menagerie, is friendly and nice. I would definitely recommend this dealership to my friends.

the worst scammers in Las Vegas......they make you a deal and after you go back and commit to it...they inform you after you have been waiting long time inside that they made a mistake and you need to pay more from the original price deal....it's a scammer's technique ....they burn you out so you just want to leave and decide to pay more..... Too old for that

Everything went great as far as the 30000 miles service.

Charlotte is exceptional. She goes the extra mile to help you understand your vehicles needs.

Vincent, the service manager goes above and beyond to provide the best customer service experience possible.

Excellent service, fair pricing, polite and very professional.

Good service, friendly dealer and finance, Introduce in detail

My experience at auto Nation Volkswagen was pleasant and efficient. I felt that they had, my best interest at heart concerning my car.

exelant customer service very friendly staff and quick service

I have taken my 12 year old Jetta here consistently for years...staff is always courteous,helpful and accommodating..Charlotte is exceptional! Thank you!

Great job, the service was completed on time and correctly.

Charlotte was extremely nice and patient. She wasn’t pushy about getting everything done on my Jetta during one visit. She was very understanding.

Very professional staff . Help me with my problem.

Mark and the service team have taken great care of my car for over 10 years. Always keep to their timelines and work is done right.

Very Good Jeffrey Lopez, my service consultant is the very best.

Mark is always so helpful and caring. He manages to answer the questions very knowledgeable when I call in.

Like everywhere where sales is involved, once you deny buying what you dont need, they get pouty and treat you different. I used to think it was just the finance dept but then I went in to get serviced and didn't want to pay $231 for 1 tire and $90 for an oil change then snap, pouty and pissy.

They are so helpful and very nice

I had such a pleasant experience with the salesmen at this particular location. They provided exceptional customer service and were extremely helpful with any questions or concerns I had regarding my vehicle of interest. They made me feel like I made the best decision purchasing a vehicle from this dealership and this company in general.

The dealership was very nice and helpful. I was at work and the dealership was nice to assist me via text and online and got the approval and car I loved. Thanks to Abbas Abhari for being honest and helpful in getting my new car. I was able not to miss work and get a good deal, and just came in to test drive and sign the papers. Thanks Autonation Volkswagen Las Vegas you guys are awesome!!

Extremely help on every way. They keep in touch with you through the whole process, well done.

service was great. Ray is a professional

I just wanna say that Mark and the staff at vw auto nation on w. Sahara were professional, friendly and extremely helpful in resolving my issue.much Gratitude. Cheers.

Super fast service, I was in and out in less than 2,5 hours! Friendly personnel. If you go in there see Ihor Marchenko, he will help you to find what you need.

Jeffrey Lopez addressed all my concerns. He explained the whole inspection process and updated me all throughout

Very good service, sales person was very helpful and knowledgeable of the products

Service Advisor Charlotte Wilson was simply spectacular - totally dedicated to providing the best customer service possible

Good service on the car The car runs great I would go back for a service

First off I want to say thank you to Charlotte in the service department! Your simply the nicest caring person ! Your customer service was beyond expectations!! Thank you for taking the time to help me !! And tell you manager thank you as well !! If it wasn’t for you guys I would be on my xxx ! Happy holidays! Thank you again Charlotte

Auto Nation was great. It was easy and quick.

Two days before Christmas, my car developed a problem with the programming. The car, according to the guide book instructed that when I receive an error message to not drive the car. I talked to Mark and he suggested that I have the car towed into their lot that evening. I called AAA and they came right away, towed the vehicle. Christmas eve day, Mark had it in the shop, diagnosis complete, called me and it was repaired before noontime. Not only that, he addressed another problem and took care of it. Mark is my go-to guy at Autonation VW on Sahara Ave.

Derek was a great help with the buying process. He made it easy and quick. Thank you to Derek for an amazing experiance!

Great service! Mark was super helpful. I had a very smooth experience.

Went to get oil change done. Ended up getting brake and coolant flush as well. Estimated wait time was accurate. Used a coupon I found online l. Fast and easy service. Would come back

Purchasing a Hyundai Santa Fe SE: When I arrived at AutoNation VW, I was immediately greeted by their friendly staff members. Anthony and Kevin did a phenomenal job in making my purchase quick, painless, and easy. They were more than happy to answer any questions I had during the sales process. After my experience, I feel would recommend this store because of the thoroughness exhibited by the team here.

Sam helped so much, and the air she brings to the office is just positively infectious!

Great service thank you so much! I would purchase another car here and get repairs done.

Fast and convenience Cashiers not friendly Service associate great

It's not good service at all, they are not getting when I come, no body welcome, after done no body call to me about my car done, they did not tell me what did they do for my car. It's not the way service for the big company.

Excellent care and service. Appreciate how I was treated with respect and courtesy.

Had our car checked by Mr Mark Daddario and he was very helpful. We had no problem whatsoever. His performance as a service agent was exemplary. Very happy with service with this dealership.

Mark at the service department was nice and made sure I had a ride back to my house and then a ride back to pick back up my car after it was done!

I went into the dealership as a returning client. I was looking to trade in my 17' Jetta for the newer model. Unfortunately it wasn't a great experience at all. I wanted a similar payment to what I currently have or a little bit higher. The finance manager told me personally they weren't not in the business of loosing money especially on returning customers? He mentioned that with my last deal they lost so much money they weren't willing to do the same again? I work in the customer service industry myself and if I have returning clients I go out of my way to get them what they need because that's how you build a clientele and they keep returning to you for that great customer service you provided. Now I know they didn't loose money on my last deal or else they would have not sold me anything. I will never go back to that dealership I honestly got a lot better service at Findlay Volkswagon of Las Vegas.

I brought my Atlas in for my10,000 mile oil change and service. I had my appointment and was helped right away. My advisor said he would call me in a few hours to let me know when to pick my car up. I got the callin the afternoon, and when I arrived at the dealership, my car was clean, and ready to go. Then Mark said they would send me a reminder for my next service date.... It was a very good experience!

Brought my tdi in for a recall and were very helpful . Dropped my car off when I traveled for work and it was done before I got back ! Thank you again

Everything there is friendly and make every process easy.

Highly recommend. Very courteous and fast. No pressure at all. Understood my needs and budget.

Excellent place to buy a new vehicle. Sales people and staff are friendly and very. professional

Thank you for taking care of my questions and concerns. I have purchased my last 3 cars from Volkswagon. Colleen and the other woman who helped me were very professional and kind.

The job was done in a timely matter. They got everything on my vehicle fixed and sent me on my way to go on my trip, was done with very little notice.

Kevin and Dima and Manny were the BEST EVER!!! This place was miraculous and so very helpful - Wow!!! Keep up the beyond incredible customer support service and family environment!!!

Jeffrey Lopez as well as the maintenance staff were extremely helpful. Highly recommended!

Derek was very helpful and honest, didn?t waste our time with drawn out sales tactics

Excellent experience the team worked diligently and I was out of there in less than 2 hours. Thank you Anthony Winter

I am incredibly thankful for AutoNation Volkswagen LV. Vincent and Charlotte took the time to see if I was covered under warranty for my TDI. Saved me THOUSANDS! While my car was in the shop for the day, Daniella the porter took me to work and picked me up from work . So I didn't have to rent a car. And she was really nice and friendly. Much Mahalos to the service staff in the office and the mechanics working on my car.

Service Consultant Samantha Comi was awesome. Came in early she was able to assist me and get me on my way, when I returned to pickup my car Samantha had everything ready with quotes on things I had asked about and a couple recommendations. Thank you Samantha for the great job!

First of all I don?t appreciate being lied to. After having my GTI brought in for a diagnostic check because my engine light came on. I was told that it was the radiator/coolant sensor that was failing and that I needed to get the whole radiator replaced because the sensor is attached. It would cost me $1300 since my vehicle is not under warranty anymore. This is a complete lie and I feel like Auto nation was trying to scam me. That sensor can be replaced alone and the part cost $27! I can replace it myself! The fact that I paid $100 for a diagnostic check and can?t even do the service without trying to scam someone that is a repeat customer is very wrong! I?ve purchased 2 vehicles through VW AutoNation and feel I deserve better than this!

I loved the courteous treatment I received from Jeffrey Lopez and the refreshments and snacks.

Fresh donuts are great. Service staff is always very helpful.

Always great!! Staff are very friendly and I don?t mind waiting because they make it very comfortable there :)

El servicio es excelente las personas muy amables te explican bien todo lo que le pasa atu carro a Charlotte yo la recomiendo como service consultant ....

They were all friendly and helpful and took good care of my car.

mike was my service advisor i give him all 10?s service was done to my satisfaction i was greeted pleasantly by everyone at the dealership

I recently took my VW Jetta in for a "check engine" code. The car was repaired in the time frame originally promised. I have had perfect results from AutoNation VW.

I took my GLI in for a check engine light. They diagnosed and repaired the car all in the same day. Jeffrey Lopez and his mechanics did a great job and did it fast. also did it at a good price. i called two other shops in Vegas and it was clear that auto nation providing great service at a competitive price. definitely going back for all my service

The experience was amazing until I encountered the cashier. I attempted to pay for some VW merchandise while waiting for my car to be serviced. I was told to not pay until my car was done so that it would be one transaction. I told the cashier that I would not have any charges for my car because there was a recall. She told me to wait anyway. I finished with the service technician and he gave me my paperwork. I then had to go back to the cashier. The technician said, ?you?re all set.? I said, ?no I have to pay for my items, I was told I had to wait.? The cashier looked at the service technician and said, ?oh, I didn?t think she was warranty.? I said, ?well you didn?t ask either.? I was pretty bothered by her lack of customer service experience. Her assumptions were uncalled for.

Purchased my CPO Volkswagen Passat last week my buying experience was quick and easy. Came in saw the car drove the car and Within minutes has the deal I was looking for. This is my second vehicle I purchase from an Autonation dealer and can say the team at VW Las Vegas is great.

worse used car purchase ever. they claimed they did a tune up on the truck we just bought after not even a week we notice a misfire, changed the spark plugs and these have no been done in possibly year or longer from the looks ! so had to pay out of pocket for a tune up on a vehicle we just bought ! but on paper even says tune up was done ! plus their workers like to ding doors with their vehicles on my personal vehicle even went through clear coat ! I recommend ihor hes beyond amazing but their used cars dont trust our their word.

Hands down would I reccomend AutoNation VW I was down from Canada and had some front end issues on my 2018 Golf R. Vincent walked me through a smooth professional process to cover it under my canadian warranty down here. I was grateful and appreciative that they could do the work but it blew me away when he had a loaner car for me. Hats off guys you really treated me like gold and would be somewhere I would want to spend my time and money. 5 Stars

they have donuts, water and internet, great service... thank yo Mark

It was a delightful experience. Customer service was excellent

Good service. Maintenance was done pretty quickly

Mark from service and his technician got my problem diagnosed and repaired, they did a through job, no more car alarm going off in the wee hours, well done, thanks so much!

Except for two people (sales and service manager) everyone else is a joke

I never write reviews on anything but this time I had to. My car was repaired in a really shot time and not only that the service experience with Vincent the Service manager ( Sahara Location ) is outstanding! All the people here are Very professional and nice. I would definitely recommend this Dealership to everyone.

AutoNation VW really have genuine care for me and my VW Tiguan! 6 years later and my vehicle is running as if it was brand spanking new! I am still impressed with VW! Thank you for your continued service and treating me as a VIP customer!

Everyone here are very professional and courteous. I have been leasing and buying Volkswagons for roughly 20 years now. There’s a VW dealership closer to me on west sahara but I prefer driving all the way to Henderson because of the warm customer service. They make you feel like you’re important to them. Thank you so much to everyone at AutoNation Volkswagon.

If you buy a car at Auto Nation VW, see Igor. He's the best! Bought 5 cars from him and he has taken care of my family each and every time. Thanks!

I just bought a light socket for my tailgate. 62.00..online I could have bought it for 20.00. What a rip off!! I’ll never ever go there again!!

Kim and the team at VW of Las Vegas was outstanding! I had originally scheduled a service appointment for Thursday, but when I went to drop off my vehicle the day before they were able to complete my service the same day!

The service department is always there to help you. Jeffry and Mark are excellent, I have been taking my different vehicles there for routine maintenance and also repairs for many years. Thank you guys.

Mark was great . He helped me get back on the road

Dealing with car repairs is always frustrating and stressful. The team at Volkswagen definitely lifted my spirits making sure I was 110% satisfied with the service I received. They could’ve easily just let me walk away but made sure I would want to come back to them in the future. Thanks Mark and Vincent for making me feel valued as a customer it is much appreciated!

Kim, Service consultant was knowledgeable, friendly and her customer service was top notch.

Charlotte Wilson, at the Vegas dealership, was a tremendous help! I came in w my engine light on all stressed out as I was about to embark on my 4 hour ride home. She expedited my service and got me on the road that same day. Awesome customer service

Tyler made this whole process a positive experience.

I took My car here for service and Amazing 😉 service experience with Vincent the Service manager . All the people here are Very professional and nice. I would totally recommend this Dealership to everyone. I get my car service her all the time. Thank you 🙏

really appreciate it you guys do my oil changed with out appointment

Excellent service. Jeffrey Lopez is a true professional in the service department.

The service was prompt and I was kept updated by my consultant (Charlotte)on price and time remaining on repair

Jeffery from the service department is very professional and knowledgeable. Perfect customer service!

The service dept especially Mark is always courteous and professional. Mark let me in last minute and got me out of real bind. My car broke down. Without him I would has missed more work and been stranded. That's the way it should be. Care about the person not the company or the buck. However, VW has been a pain about this feedback. Two phone calls and a PM when it should be just a link from their website. Not that big of an issue. Again, however Mark was a hero and that's missing in big corporation customer service nowadays. Good job on him.

my experience was very good and pleasant.

I was due for my car service and I had no appointment. They took me as a walk in and provided top-notch service. Car delivered in a timely manner and they washed my car.

They did not give up until they got my headlight problem resolved. All though it took a few returns, they go the job done

Here is my experience. Lots of area to improve in. GM needs to engage in fixing the break down in communication within the dealership. Stop pushing unnecessary extra services. Learn you your customers are before engaging with. If commitments are made, know the commitments, honor the commitments. If the GM does not trust honorable customers they will not trust the GM. GM does not need to make excuses etc. because there are customers specially the senior retirees who have experienced all this nonsense in their life. AutoNation has some great employees who need leadership. Disgusting experience. Dealer uses pressure tactics and operates like a circus to make the sale. It is kinda fun playing them. Once the sale is made the process to close is a circus. No one knows what they are doing. GM enters the game in the last quarter using pressure tactics to sell extra services downgrading and bad mouthing my insurance company. I was promised on a Thursday that on Monday I will pick up my original invoice and all documents to register my new vehicle at DMV in Arizona. The finance person a two month recruit at AutoNation VW stalled me then told me nothing was ready. Never had the courtesy to call me and tell me they will not be ready. Met the GM. What an experience. She started to stall me. The conversation was disgusting and insulting. She blamed other employees. She is the GM and responsible to communicate with her employees and manage the dealership. AutoNation needs to make management changes to turn this dealership around. If any " customer service" exists " call me. Low end auto dealer.

Mark was a class act and exceeded all my expectations!! I can only recommend AutoNation VW Las Vegas!

Gus Martinez went above and beyond. Exemplifies what good customer service should look like

It was a very pleasant experience with Volkswagen Frank was very nice and answered all my questions he was very helpful

Recently bought a new Jetta from Auto Nation VW on Sahara. The entire experience was wonderful, and I'm very happy I chose AN over the other options in town. I was originally referred to a finance employee via a coworker, but never needed the connection, as an online salesman made quick, professional contact shortly after I'd been on the website "window shopping." Derek was a pro, the dealership was clean and beautiful and the stock was top notch. Every employee I made contact with made the process a little more simple, a little more enjoyable. Although I used a pre-approval with another bank, the credit application process and finance/signature process were a breeze and took no time at all without the usual upsell-palooza. Got a fair price on a beautiful car. Truly recommend you give their team a look.

experience was fine .. no issues.. However what coupons? I take the car there but have yet to receive coupons..

Found the car online. Easy to buy. Not much pressure. MAKE SURE THEY SPELL NAME CORRECTLY. Went to dealer 4 times to sign papers.

Very pleased with service.. impressed with how thorough the check up was, Service Writer was personable and informative.

5 Stars!!!! My experience from start to finish was exceptional! From the time we pulled into the parking lot to being greeted by Manny, to taking a test drive in a 2019 VW bug convertible, to Curt who gave us a sick deal on my now beautiful car, to the closing of all the paperwork and being in the finance office for only 30 minutes, with Casey the Finance Manager, I have to say that this was by far the BEST car buying experience I have EVER had in my life! Thank you soooo much Autonation VW of Las Vegas for making my purchase smooth and fast! You all are the best and have a customer for LIFE!! Go and ask for Manny....you will not be disappointed!!!

The people are all friendly and fair and honest. Very nice place to do business

Customer service was very caring and friendly Recall for air bag was repaired in less than one hour I recommend Auto National for every one Thank you for taking a good care of my Volkswagen Tatjana

The staff is very friendly even when I?ve had my crazy kids with me.

We made a cash purchase and the dealer on Sahara Blvd Las Vegas NV wasn't able to get the purchase forms properly completed. We were contacted several times to return to their location to sign more Forms! Their financial teams are unable to perform their duties in an effective manner most likely due to lack of training and/or complete incompetence!! Stay Away!

Marko helped me out to buy my new Tiguan! He was very knowledgeable and was able to answer all of my questions and even add on to the safety value of this vehicle. It fits my family perfectly and I couldn’t be more impressed with all that was included and I definitely believe I got a great buy. He was incredibly helpful and I even had my 18 month old with me and he even helped me push the stroller and also engaged with my baby. He came off very genuine and was very personable. He didn’t come off like a typical salesman and definitely made the car buying experience pleasant! I recommend MARKO!!! I GIVE FIVE STARS!

Good Customer service very knowledgeable sales associate bought a new passat that im very pleased with I highly recommend this dealership.

Jeff the service consultant was fantastic. Thanks!!

Auto nation VW was great in getting the car I wanted at the price I wanted. Sales and finance teams were really friendly and made sure I was absolutely happy and comfortable.

great customer service, knowledgeable sales person, very accommodating, friendly.

good service

The staff are very good and the service are Excellent .

The service was 1st class very professional. Derek was very understanding and made everything so easy for us. I would recommend AutoNation Volkswagon.

Jeffrey was AWESOME! Very accommodating and made things very easy for me - I’ll be back!

I have been buying all my beetles there for the past 15 years! They always accommodate me and with the new service manager Vincent I will continue to be a loyal customer!

People are professional and nice to deal with, esp Jeffrey.

The agents were professional and thorough!

Justin always presents the facts clearly. Aiding me in making the right choice for my car repairs and for my pocket book

Awesome experience both time with Igor and Marko, go with them.

I’ve had nothing but GREAT service from everyone there. Igor is the best salesman ever. I’ve purchased quite a few cars from him and have always been very happy. He gets all 10’s from me.

went in had service back out in one hour, good service highly recomend.

Great service and excellent customer care.

Jeffrey L was my service advisor and did an outstanding job. My tire had to be replaced, and they gave me a spare until my new tire arrived (it had to be ordered). Jeffrey kept me informed on everything. He delivered superior service to me. Thank you!

jeffrey scott lopez is a very helpful worker. he will take care of you right away if you needed help.

Auto Nation Volkswagen of Las Vegas Service Department always goes above and beyond. I especially like to thank Mark Daddario for working with the warranty company and communicating with me through out (also thank you Mark for tolerating my many questions). Although the warranty company did not immediately approve the work which delayed the completion date, at no blame to A.N. Volkswagen. Because of the attentiveness of the Service Department, and the friendly staff, I will continue to purchase and service my vehicles at Auto Nation Volkswagen of Las Vegas.

I came into the dealer and was meet by Gustavo who addressed my problems quickly. what was suppose to take 1 hour to complete turned out to take several hours to complete to no fault of there's. Gustavo kept me up to date on their progress. end the end the problem was fixes

My experience came in waves. Walked in 30min before my online scheduled service, was found standing in front of 4 service writers, finally one of the Service writers greeted me ,asked for my name and telephone number, then pointed me to the right, said Gus is helping you with that. So I walked over 10ft to my left over to Gus, who then asks me what he can help with. He just heard the whole Initial conversation! Low energy in the department. I waited in the waiting lounge. Was very surprised of the obvious, ie. multiple seated with obvious rips and tears, wires visible and hanging from wall. Side tables weathered. Not what I expected from a Volkswagen Dealer. 1st one I've visited that was of such standards. Having said the above, once my VW rolled into the shop, I simply waited a reasonable amount of time, Gus's service and attention to detail was well above standards. And was on my way. My Tech forgot to place a reminder window sticker, not a big deal to some VW reminds me in car. Which leads me to think there is no check list of any sorts. 1. Bring up the energy! 2.Standards, Standards , Standards! 3. Begin to end check list! Thank you! Really a maybe on the first Q. Would I recommend

Excellent buying experience. Our salesman Derek Jackson was a pleasure to deal with and was extremely knowledgible.

Overall experience quite good. Was very pleased with salesman Marko Jokic.

I had a wonderful experience at the service department after bringing my TDI in for a glow plug light. They let me know when they would begin diagnostic process, when the process was completed, and when the repairs were completed. They repaired the fault and had me back on the road the same day. Both the advisor and mechanic were very courteous and knowledgeable. I would trust them with servicing my vehicle again.

The car buying experience was smooth until the finance guy signed my name on documents. Would’ve have never known if it wasn’t for the bank calling me and letting me know they wouldn’t fund the deal because my signatures did not match. After speaking with the GM nothing was done to correct the situation. This is a very shady dealership as far the finance department is concerned.

3hours for scheduled oil change refused to replace dry rot tires that were said to be new when one blew out

Very friendly, thorough, quality service. I will return.

Very professional. Easy process. This is the second car we have purchased here and will be back for another!

My salesman Marco was incredible. No pushy sales tactics. Just good information about my car the vw Tigan which I love. It was a very pleasant experience. Marco was fabulous.

Very good experience...Came in and was greeted by front desk, got me right in on to get the recall maintenance done...Beverages, donuts, and coffee/teas provided...Finsihed with 2 hours...Dealership provided me with a free car wash at the end

5 stars Marco was very friendly and helpful.

Excelente servicio en ESPAÑOL, pregunta por Manuel Vera (Mani)y el te respondera todas tus preguntas hacerca de comprar un VW nuevo en Auto Nation VW

Anthony Schempre Jr. and Tyler were very helpful and accommodating.

kindness, attention, and speed very good place to do a good business

When I left my car to be repair the service representative said will take one week to be finish . But they took three weeks . And my car still have the same problem . I’m afraid to comeback for guaranteed

Highly recommended.great customer service Recommending Jeffery he is awesome

Service dept. techs and in general all personnel courtious, patient, knowledgeable and very kind in assisting. Thank you!

My salesman Marco was very professional and knowledgeable. Any questions I had he answered. My husband was impressed. My Jetta is more than satisfactory. Overall, a very positive experience and would definitely recommend to friends or family.

I took my daughter to buy her first car. The check engine light came on the test drive and she was told they would fix it. All they did was reset the codes and turn off the check engine light. The car needs a turbo and they are refusing to fix it. She has had her car for 2 weeks with a bad turbo and the GSM and management staff refuses to help her. The want her to pay $1000 to fix it after owning her first car for 2 weeks. Great Job Autonation your staff at your Volkswagen store sucks.

I would recommend not buying certified pre-owned. We purchased a 2014 CPO Jetta in November of 2017, mechanically the car is awesome but in July the clear coat on the rear bumper started coming off behind the right rear wheel. Car Fax is a lie, the toilet paper you used this morning has more value than a Car Fax report because a car can get a complete repaint and not show up on car fax if it was not paid for by an insurance company. I brought this to their attention and the repair attempt was feeble at best, now I have burn marks in the paint from the buffer and not smooth paint on the bumper where it was painted, they painted it behind the dealer not at a body shop. The service manager thought it was acceptable but it looks like crap. Do NOT buy the piece of mind line because if you do you may end up like me, making payments on a vehicle I could have purchased on Boulder Highway at a we tote the note lot and bought an extended warranty and got a better outcome. I wish there were a way to post the way the paint looks now, you would be in horror like I am thinking that the trade in value of this vehicle is greatly diminished by the repaint. The people are very nice like Igor who sold us the car but don't expect to much from the back end support. So to summerize, shop around avoid all autonation dealers, it is a corporation and they are all run the same way, sell you something with that "piece of mind" line and just like the car fax it's an empty line of crap.

Nice facilities and friendly associates! Will definitely come to this location again!

Amazing service and attentiveness at Volkswagen on Sahara!

I only go to Lisa for my repair are oil change. She takes good care of me. She really knows her job.

Lisa always goes above and beyond to make sure my repairs on my car are quick and painless! She always explains the repairs and charges very thoroughly.

Bought a 2005 Jeep Wrangler from this dealer on 06/02/2018, that has supposedly passed their used car pre-inspection. Had it two days when we realized that it was slipping gears because the transmission was bad. Took it back during the five day return period. Salesman asked if we would let them try and repair it, to which we stated that was fine as long as it did not impact the five day return period if they could/ would not fix it, to which he stated no. Thus begins a month long saga of the worst customer service I have EVER had. The short story is that it took them two weeks to even give us a straight answer as to whether they were going to attempt to fix it. Three weeks later, they still did not have the parts to repair it, after telling us they were on order and would be arriving in a couple days, several different times. We finally went directly to the manager of the dealership to get a refund. This now began another three week saga of attempting to get them to send a refund check to our bank. Without a doubt the worst attitudes and worst service I have ever experienced.

Very knowledgeable and professional sales person. Overall. it was an excellent experience!

Be warned: This company is full of liars from the finance manager to the sales manager. Almost a year later and I am still waiting on a refund. Every couple of weeks they come up with a different excuse or paperwork that they need. I have sent them everything they need, via email so I have a paper trail, and they claim they never got it or someone quit and they have to start over again. Worst dealership in Las Vegas! Nothing but lies and incompetence.

I had an excellent experience with my Volkswagon Tiguan sale, my salesman was Ihor Marchenko. He went way out of his way to make sure that I was happy with my new car and he delivered exactly what I was looking for, plus more, he made my experience stress and was never pushing anything on me. I love my new car and I give Ihor a 10+ all around! Excellent salesman and I will definitely send my friends that are looking to buy a volkswagon to him in the future!!

The process was easy and smooth. Dimitre and his staff all took care of me and got me the car I wanted.

Very happy with the service I received. Even though I did not buy either of my VW’s with Autonation VW, I will continue to bring them both for service. Then down the line, perhaps a purchase too.

He handle the trans pacific sale( Hawaii to Las Vegas ), with ease and graciousness.

Mark, my service adviser was great. They did a complete inspection of my 2013 Passat. He advised me what I needed. The price was good, the quality of repair was also good. But the best part is the warranty. I will return for future service.

Once again this dealership has proven to be a joke. The service department and the staff do not know how to take care of their customers. I was just informed that Mark Gilmore is the service director I know he left that dealership for a while but I guess he is back. Mark instructed another employee to steal parts off of my car like my lowering springs. They called me a liar and then when I gave them proof they had to reimburse me and the old store manager apologized. This was a few years ago. I gave them another chance recently and they have failed again

Everyone was very friendly & top notch service!! The apt was easy to make. The apt went smooth & on time. & I'm thankful for the snacks & drinks in the waiting room.

My fiance & I had a great experience at VW, Anthony Winter was our car salesman who helped us find the perfect car for me. He was very transparent, professional & answered all of our questions. We are very pleased with how smooth the whole process went. I would recommend my family & friends to this AutoNation VW Dealership! :) Thank you again Anthony!

Roberto in Service was exceptional...I am 71 years old, from NY, and set in my ways...not your favorite customer...Roberto was able to turn my anger into a positive experience...My car almost ran out of oil...2015 Jetta. No spots anywhere ...no leaks anywhere...Roberto calmly explained all the possibilities to me....very satisfied

The Takata Airbag recall work was done in a timely reasonable manner.

Tyler was amazing and the whole team made my experience fantastic!

Good job. Rep was helpful - explained repairs. Finished work in the amount of time Rep told me. Car sounds better now.

The service was prompt, even if I had no previous appointment. The problems I had ( two ) had been resolved very satisfactory and in a timely manner.

Went in for 50K mile service on my VW Golf. Jeffrey greeted me immediately and explained all aspects of required service in detail. He was very respectful and courteous. My car was finished promptly and even washed. I have a lot of confidence in this dealership and will continue to bring my car in for quality service.

One of the easiest dealerships to work with, made buying a VW stress free!

Lisa in the service department is a woman of her word. She is very prompt at returning phone calls and following through. She helped me through challenges I had with my vehicle.

The staff is very nice and Igor my salesman was amazing. Very friendly, helpful and funny. He definitely made the car buying experience easy.

Bought a new Jetta from Tyler Cloud great person. I knew him from Bocci. No problems great salesman would refer him to anyone

My wife and I have been talking about upgrading from a 2011 Golf to a 2018 GTI. I am currently stationed in Afghanistan so I had to do everything over the phone. My rep was Derrick Jackson and he was very helpful and informative. I called on January 21st, 2018 and my wife picked the car up the next day. This is my 5th VW in 15 years, but I've never been more pleased with the service. Definitely would buy from here again and would HIGHLY recommend Volkswagen Auto Nation.

Great service I went in without a appointment and I was taken in right away and I was out in no time.

Hands down Roberto in services is the best!!!!! He wooed me over when I came in a few days later after my initial visit, he remembered my name and what I need done to my VW Passat. His customer service is beyond standards as I work in one of the major casino, with that kind of customer service I would hire him on the spot. I am so looking forward to my next visit, and will only take my car to AutoNation VW and hope that Roberto will there to assist me again.

Great customer service!!! All employees are always soo friendly. Top notch Customer service.

We were very well taken care of. Service was through and efficient. Even when we requested a few things while the service was being done, they were on the ball.

These guys are AMAZING!! They listen to your concerns, questions and give you the best service! Great job guys!