Recent Reviews from AutoNation Volkswagen Las Vegas

Very good experience. None pushy sales man. Igor was not only awesome, he also gave me all the space I needed to work out the numbers to make sure the deal would work for me and my family. Going to a dealership can always be grueling process, but VW found a way to make my experience relatively painless. Thank you for being awesome and helping me to go electric. On a final note, I know what I want and leave the second I feel I am being fed a bag of tricks. These guys are one of the few who are not in town to sell you a bag of tricks!

Awesome Service with Mark Daddario. There were a considerable number of items I had requested and the Mechanic took care of them all approx. 2 hrs. I picked up my car which was washed and cleaned very well. Auto Nations customer service is really Great , very pleasant and knowledgeable your treated like you've been a customer forever. Thanks, AutoNation.

Our experience was excellent, Igor was very knowledgeable and friendly, he explained the process very well.

Great people to work with on time and completed when asked

I want to thank the team @AutoNationVolkswagen and Anthony Schempre my salesman for being professional and understanding of this veterans wants and needs. I love my new preowned Jetta. I will defiantly recommend anyone looking to buy a car.

Great workmanship and fast service. Car feels new again

The General Manager was informative about the state of manufacturing cars due to today's economy. Derek showed us vehicles and eS able to answer all our questions. Both were helpful and not 'pushy'.

Autonation Volkswagen customer service was excellent! Thank you Jeffery for all your help and kindness. As as well as everyone in the service department.

Great customer service they always fix the problem

Amazing staff!

VW AutoNation has nothing but professionals on the front lines. Service Mgr Wyatt & Mr. Darddario give the Volkswagen brand integrity. Happy, happy with my experience and I will not return to Findlay ever .

Anthony was Great and helped us purchase the ID.4! It was the first one they recieved and sent out a text to me. I had previously enquired if they had one for sale, I would be interested so I didn't have to wait for mine to be built and delivered. He remembered and sent a text. My current car was appraised all online, and by the next afternoon the keys were mine! Thanks for the great service!

I was moving from overseas and bought a truck online. The process could not have been any easier.

Marko was very professional and great to work with.

overall all very good. I had to ask for a sales person

Terrible customer service...cannot even give a star but, have to in order to post. I am a VW owner of a 2019 Jetta and 2021 Atlas. (Which I explained to the service desk). While on vacation my 2019 Jetta with less then 18,000 miles check engine light comes on...So, before I make the three hour drive across the desert back to Fort Irwin CA, I asked the service guy at the counter if he can verify, just verify with the computer my 2019 Jetta is not showing major issues and will not have my family stranded or in danger of vehicle malfunctions in the middle of no where driving back to post. All I wanted was pease of mind, my 2019 Jetta was safe to drive and I will schedule an appointment with a closer VW dealership when I get home. Well, he refused over and over. I explained the car has a bumper to bumper warranty and he declined to assist/provide service paid for in the purchase of a VW vehicle. All I wanted was peace of mind for the remaining vacation and AutoNation Volkswagen would not give me it. Do not recommend purchasing or service from this dealership.

Service department was timely, professional and knowledgeable (even helped me solve a headrest problem even though my appt was for an oil change. The young man at intake was especially helpful when I first arrived as was the young woman who 'checked' me in. (sorry do not have names)

Service was very good. My advisor was able to help me get my 2003 Eurovan serviced. I recommend you see Samantha.

Great customer service 🙏🏻👍🏼

Honestly, if it weren't for Marko I would have not walked out of the lot with a new car. Marko made the process easy, went above and beyond, and was straightforward with every question and concern we had. Here comes the bad news. I had a nail in the sidewall of one of my tires so I come in wanting to replace it. Everything goes smoothly until the service coordinator tells me that apparently the tires on my car is "not the right tires" and that they don't have any of my current tires in stock. They suggested that I replace all 4 of my tires with the "correct" tires. I ended up wanting to just get my old tire put back on and to go to other tire shops. The service coordinator then tells me that they already replaced the one tire and it is considered "used" and that they didnt find out it was a different tire until it was installed. I asked if they ever check tires prior to changing and they said that because the computer says what tire I "should have" means that they don't check. This was the first time this was an issue according to the service coordinator. I was frustrated with the fact that even with this unique situation that they refused to want to put back my old tire due to the mix up. I understood that it wasn't their fault but they basically wanted to force me to pay for a tire I simply did not want. I asked to speak to the manager, Wyatt, who solved the situation. He replaced my old tire and even called to other tire shops and their distributors to see if they had the tire in stock. They sent me to discount tires and that was that. Overall, I'm glad the manager was able to do something about it but it surprises me that the service coordinator couldn't do anything until I had to force myself to ask for the manager (which I hate to do and brings me out of my comfort zone). If you're going to buy a car, ask for Marko. As for the vehicle services I would stay on my toes. I hope they change their policies and procedures so something like this doesn't arise again and takes other people's time.

Super easy purchase. Did it all through text. Car and paperwork waiting for us when we got there. 1 hour max at the dealership. Will use again!

Mark was an exceptional service advisor, but the service director needs to learn customer service.

Great service!

On April 26th 2020, I had work done on my 2008 Volkswagen Jetta, at auto-nation Volkswagen..I was helped by Charlotte Wilson , who was very Sweet. Charlotte let me know everything that was going on with my car. Thank you very much Charlotte for your help, you’re the best! Debra Olds

Smooth, predictable experience. Servicing team gave me an exact timeframe for my repair and followed up with me multiple times. Will definitely be back next time I need my VW repaired.

My husband and I were very happy with Tanya she was awesome

We showed up with full payment and waited an hour for someone to sign the papers.

Anthony is a great and professional sales person. Thank you for your help and dedication

Great experience. Fast service. Cleaned my car exceptionally well. Highly recommended!

I live 2.5 hours one way from the dealer but it is worth it as I know they will do an excellent job of maintaining my car with wonderful service, VW parts, friendly staff and always to my satisfaction. I have purchased 3 Jetta?s from them and have always been satisfied, Thanks Auto Nation Las Vegas. I appreciate you all.

I have a great experience with Charlotte Wilson of AUTONATION VOLKSWAGEN of las vegas . She was extremely professional and very oriented. I was able to understand everything as she explained it to me and honest and courteous. Definitely going to be a customer of her. Keep up the excellent customer service skills Charlotte and thanks again for your service. Better than Findlay VW service of herderson.

Always have friendly helpful service whenever my car needs repairs. Time is not an issue as they usually always get my car in and out as fast as possible. Great staff.

Very friendly, fast and easy service.

Horrible experience again. Don’t know why we expected anything different. One of the worst service departments we’ve ever had to deal with. Dropped the car off for issues needing to be addressed. When we picked it up, they said they couldn’t replicate the issues so nothing was done. They also said that they did an infotainment system update and stated that it fixed the issue we were having with the park assist. Guess what? It didn’t. No surprises, always the same bad service.

Just purchased new tiguan from Volkswagen easiest deal I ever done at dealership no hassle Ihor Marchenko made it possible Thank you

They worked with me to get the price and features that I wanted!

Bought a car from automation and was promised 3 keys. Was only given one, then years later I find out there’s no tire lock. The salesman that sold me the car no longer worked their a week later. They refuse to do anything to make things right. Do yourself a favor and buy a car elsewhere.

The Service received was great! There was not a long wait, every one was friendly.

Mark helped me with my vehicle and he was a really cool guy. When I got my car back it was very clean and the inspection didn’t take too long like I thought it would.

A-1, excellent experience.

There was a recall on my car. Easy to make an appointment and since they don't have the shuttle service due to COVID, they picked up my car at home and bring it back car was washed. Very convenient

The process was smooth as always. Ihor is the best. He took care of everything so efficiently from the second I walked in.

Amazing experience, vw the most you can get for your money

I was on a cross country road trip in my 2019 Volkswagen Tiguan and had been staying in Las Vegas for a few nights, and on the morning of my departure my vehicle said that I needed an oil change. I came into Auto Nation Volkswagen because it was closest to the strip and service advisor “Charlotte Wilson” greeted me upon arrival. Originally they had been pretty busy that day and booked out but Charlotte went the extra mile to get me in that day. Her customer service was OUTSTANDING and she was definitely one of the most pleasant Volkswagen employees I have had the pleasure of dealing with in ANY of the states. She really cared about my situation and getting me on my way to California. She was able to get me in and have my oil changed within 1 hour of me arriving at Auto Nation. I would give more than 5 stars if possible and would recommend Auto Nation Volkswagen for any customers Volkswagen needs. Charlotte and her team were absolutely exceptional.

Igor, Kurt, Tommy, and the entire Autonation team was very kind, respectful, and listened to our needs wants and desires in a vehicle. We will definitely be coming back for our next vehicle!

I had a check engine light on my 2017 VW Beetle Convertible and made an appointment to repair it. Diagnosis showed that an air intake line had an acid burn due to a leaky battery. Repair was to exchange the line and the battery. When I picked it up I told the advisor that I had just replaced the battery and the old one was probably the leaker. He insisted that the brand new battery was the problem. I took the battery VW replaced and placed it on a charger at home. IT IS NOT LEAKING. I can't return the battery I purchased in January as nothing is wrong with it and AutoNation wouldn't consider putting it back in my car and not selling me an unneeded $300 battery (parts and labor). I'm pretty disappointed and out hundreds of dollars, unnecessarily. By the way, I did not purchase this car from AutoNation VW in Las Vegas but I have purchased three other vehicles over the last fifteen years.

I have to say it has been a long time since I have received such AMAZING customer service from a Service Department at a car dealership. AutoNation Volkswagen is lucky to have Charlotte as a service consultant. She went out of her way to make a difficult situation as smooth as she was able to. My daughter and I were on a road trip for spring break visiting colleges and sightseeing when our VW Passat broke down in Death Valley, California, probably one of the worst places to break down. We were towed to the closest VW dealer which just happened to be AutoNation VW, arriving there around 11pm. Our trip obviously did not go as planned; however, we were able to get one of the last rental cars in Vegas and continue our trip, albeit some plans were changed since we had to return to fetch our car. Charlotte was an excellent communicator; she was on the ball making sure the parts were ordered asap and keep us in the loop, so we knew a reasonable time frame to return to Vegas to get our car. She was always kind, patient and empathic to our situation, even when I was stressed out. I was so excited to receive a call from her before noon on the day our car was “possibly” scheduled to compete. It was so nice to get my car back in tip-top shape and even washed! Thank you Charlotte for everything!!

Great customer service and knowledgable staff, especially Abbas Abhari was so helpful and took his time to go over all the options help me with a new car purchase. He went above and beyond to listen to my preferences and it was a pleasure to work with him. Highly recommend everyone to partner with Abbas to get a great deal and great experience.

I have to say it has been a long time since I have received such AMAZING customer service from a Service Department at a car dealership. AutoNation Volkswagen is lucky to have Charlotte as a service consultant. She went out of her way to make a difficult situation as smooth as she was able to. My daughter and I were on a road trip for spring break visiting colleges and sightseeing when our VW Passat broke down in Death Valley, California, probably one of the worst places to break down. We were towed to the closest VW dealer which just happened to be AutoNation VW, arriving there around 11pm. Our trip obviously did not go as planned; however, we were able to get one of the last rental cars in Vegas and continue our trip, albeit some plans were changed since we had to return to fetch our car. Charlotte was an excellent communicator; she was on the ball making sure the parts were ordered asap and keep us in the loop, so we knew a reasonable time frame to return to Vegas to get our car. She was always kind, patient, and empathic to our situation, even when I was stressed out. I was so excited to receive a call from her before noon on the day our car was “possibly” scheduled to compete. It was so nice to get my car back in tip-top shape and even washed! Thank you Charlotte for everything!!

Had an awesome experience here and thanks to Akil, I was able to get into a new Jetta SEL! Highly reccomend.

I usually don?t like leaving bad reviews but I will never be coming back here again. I constantly feel scammed at this place and would not recommend to anyone.

Sharlotte Wilson was very polite and professional . Very good customer service.

If I can give them a 0 star I would horrible customer service don’t go there go to Findlay centennial Volkswagen best customer service!

Love this place, bought from Findlay cannot stand them..could Never get an on time appointment We have Never had to wait with these guys...Jeffrey is Amazing!! If you want a superior experience Buy from Autonation they don't dissapoint!

I don’t recommend anybody to come here. They will just scam you and has no type of customer service. Spent 3 hours here and didn’t end up coming home with a car because I felt uncomfortable that we were competing with someone else for a car. We ended up buying a car somewhere else with a good customer service and they explained everything to us rather than this dealership that just wants their money. Save your time and money somewhere else. Also, after I left they called me to lower the price and emailed me almost every single day when I already told them I bought a car.

Awesome service here. Thanks guys!

Charolette was very nice and knowledgeable

The service was EXCELLENT! My Car looks Great! Thanks!

Excellent service, always keeps me updated while waiting. Gave me a complete informations on my vehicle and future maintenance needed.

Derek and Andy made my purchase process seamless. It was an absolute pleasure dealing with both of them. I look forward to my next visit.

Charlotte is the best I take my car here all the time for service and she takes care of me and my family . Very professional Staff . Autonation Vw is the best . Thank you Charlotte

Will never deal with this dealer. They added an extended warranty without my consent or reviewing this item. If this dealing is honest, why would they add a extended warranty (one year) on a NEW car. BEWARE.

I went in to get the Tiguan and left with the Atlas Cross Sport 😍😍. It has been my dream to get the Atlas but didn’t think I could. Derek Jackson helped make my dream come true. He answered all my questions and took his time to make me feel comfortable in a pressure free environment. I am in love with my new car and I couldn’t have asked for a better experience! Thank you!!

Anthony the sales associate that helped us was great from start to finish

Took our car in for a 7:00am oil change appointment. It took 2 hours , if you can’t accommodate your customers in a timely fashion don’t schedule appointments if you don’t have the staff. No excuse at all.

I have nothing but good things to say about the team here at Auto Nation VW. I came in for my first service (oil change) and was greeted right away by friendly faces. Charlotte was my service consultant and she was so friendly and informative. I really appreciate how knowledgeable she was. Charlotte took the time to explain everything that was to be done for service. She also added great future tips on how to maintain my vehicle as well. Thank you for the great service!

If I could give zero stars i would. I spent so much money for a car that just keeps falling apart

charlotte in service is the absolute best. she has amazing customer service skills and makes all my visits enjoyable.

I really appreciate the great customer service whenever I visit.

Great experience in all aspects of my visit. Never feel pressured or pushed to buy.

Wyatt service manager made it all happen 5 star service

The sales representative that I spoke with was Anthony Schempre. He helped me out tremendously. He was patient with me and helped me make this process smooth. The finance process was also easy to handle as well.

Respectful, attentive and knowledgeable.

My service advisor got right on the issue. Informed me if the timeframe to access what might be causing issue. Once they figured out what the issue was, took care of it the advisor offered a free car wash and provided information on the technology/ service of vehicle that was not explained at time of purchase. I.e. free pit stop where I can get fluids checked without needing appointment, how to set initial tire pressure readings and more in new vehicle. Great guy with a top notch attitude!!

I just bought a brand new car from this dealership. Overall It was an ok experience. I got the deal and offer that I was expecting. Salesperson Igor Marchenko was just straightforward. I just think He did not care too much for my concerns and all He cared was to complete the sale. When I asked questions He just answered with an attitude of dismissal giving half answers, even in a phone call. They say "dont hesitate to call them if you need anything" (As long as the reason is to purchase something else. If not, the answer is we are too busy).

I went in to just test drive the new Atlas Cross Sport at Volkswagen and I drove away in the new vehicle with a huge smile on my face. I loathe the car buying experience but this exceeded my past experience with car buying. It was seamless and no "hard core pressure" from anyone in the car buying experience.

The service rep Ray had an attitude after asking why my oil change took 4 hours to complete he said he called me at 12:45 I then replied that the service manager Mark said that the company phone doesn’t always go through to cell phones and he would put a note in my accounts that he would have to call from his personal phone, which Ray replied “that is on Mark I don’t know what he does” he also said that he left a message but my call records don’t show ANY calls being received from Autonation nor do I have any voicemails from Ray. Perhaps Tay might look for another job NOT involving customer service as he has NONE.

I was on a search for a new vehicle and VW AutoNation made the deal for me. Derek and his team worked a great price for the vehicle I wanted. There was no price juggle with AutoNation, their stuff met me at the price we both could agree on. As I drove off the lot with my new vehicle I noticed that an item was missing so I contacted Derek and he was happy to assist me with getting the item for my vehicle.

Marko was great and very knowledgeable! So far what he has said has been true. I appreciate this!

Everyone is extremely helpful, it's like one big team, especially Frank DiCerbo...

I purchased a vehicle from Automation remotely from Erie Pennsylvania for my son who lives in Nevada and the experience could not have been smother. From sales to fiance to delivery and follow-up, everyone was professional. Documents were sent over night and a local Notary was arranged and she came to my house to complete the paperwork. I would purchase from AutoNation again abs recommend them!

Frank, our Salesman, was so helpful and answered all my questions. He was very attentive. I did not feel pressured in leasing/purchasing my new car. The Volkswagen staff are very friendly. Thank you!

This was my third time in for service on my Jetta, and every time, Mark has been great. The crew is always friendly and the service always quick! Thank you and see you next time!

Great customer service Mark went above and beyond to help me out .

Bought a new vehicle from this dealership Slava was very helpful and easy to work with. Did not pressure me into anything I did not seem fit. If I didn't like it he left and made things happen for me to say yes I'm going to buy this today. I'm really happy with my vehicle. Definitely Slava made my experience at Volkswagen worth it!

I always get superior service when I bring our car in. I really appreciated the great customer service that I get with your VW team. And btw, we love our Atlas. As a very tall couple, we have SO MUCH legroom and headroom while driving. Thank you so much for thinking of us tall people when designing your Atlas SUV. Mark and Kitty Lakis

Stay away from this dealership! I went in for a new battery and they worked VERY HARD to find $2,500 worth of OTHER things they recommended should be repaired on my car. They are a HIGH PRESSURE sales group! Also there prices are extremely high and the staff is very unorganized. I am taking my car to another mechanic to get a second opinion about everything they did; and everything they recommended. Stay away from this dealership!

My service advisor Charlotte informed me that it would be finish around 1130 but turned out to be earlier than expected and totally was suprised. Excellent service from Charlotte and the rest of the team.

I was very satisfied with my service My advisor Sam very friendly and efficient Thanks guys I'm heading back to California with peace of mind...

This dealership has consistently tried to add hundreds of dollars of services every single time I have been there. I understand selling services is part of their job but it’s at a whole new level here. I recently had an oil change and of course out comes the paperwork with over 1000 dollars in “recommended” services. I do not neglect my vehicles so to me this is over the top and unnecessary. I have an appointment this week for recall work and I truly dread it because I know what it will be like. I have had a much better and pleasant experience at Findlay VW but it is quite far, however I feel that moving forward after this recall is done I will go out of my way to avoid autonation VW on Sahara. Just too much hassle!

Was texted multiple times today about when I was coming in. I arrived at 4:00 and agreed to a deal. It is now 7:27, I have yet to get into finance. I walked out once and I was then given another $1000.00 of the deal as they were so busy!!! Not even offer some water. The salesman is outside, not paying attention to me. I have never ever had such a horrendous experience. I asked for the keys and they won’t give me the keys or title back. Ac is not even working in the showroom!!! Big mistake coming here today. I ended up leaving at 8:00pm, after 4 hours and still no hope of getting to finance. The sales manager was actually very apologetic and offered to honor the latest deal on Monday evening. I am now so burned out from this process. Buying a new car used to be fun.. This dealership offers nothing! I really felt like I was just a number. I was purchasing one of the most expensive vehicles VW sells and to be treated worse than cattle is an insult.

Everything was good in the service department, that its where I went.

Excellent service and Friendly staff.

Great Service

Needed replacement part Super nice

Very very nice and helpful

Great customer service!

My car was taken care of quickly Samantha kept me informed I was pleased

Thanks to everyone at Autonation Volkswagen for make this process so easy for me, they gave a me a good deal, but more important they treat me nice, thank you Anthony, for your help.

Got me in and out in one day fixed the problem and serviced vehicle. Thumbs up

This is our 3rd VW from AutoNation Volkswagen Las Vegas! Anthony Winter goes above and beyond to make the car buying/leasing experience enjoyable. He is professional, knowledgeable and very helpful. This is our 2nd Atlas lease and we also own a Jetta. Great automobiles!

Excellent customer service provided by Mark.

I am not satisfied with the Finance department

simple process as I did research online and walked in with credit approval looking for a specific make and model that was advertised on the Volkswagen website. The price that was listed online was different than the price that was quoted once I arrived at the dealership so had to renegotiate price. After the test drive and agreement to purchase the process took longer than expected even though I had all of the needed paperwork to complete purchase. I was the first customer having arrived at 9AM, opening time. I was not happy with all of the add ons after sitting down in the finance office. Lastly, based on the experience of the Sales person I dealt with (12) years he could not show me many features of the vehicle that I purchased. Yes a new model but the features of the new model were not that different than the previous years model. Suggest having a vehicle setup or tech person available to show the high tech features of the vehicle.

They were timely, efficient, took care of my 10,000-mi service, and did it all with a smile!

Awesome Dealership, I had a great experience, I was just there yesterday and bought a car. Ask for Igor, he’s great..nice, personable, courteous and just an all around good guy!! Also Tommy was great as well, I know there were a few more behind the scenes, but again, if you want a car and don’t want salesmen breathing down your neck and not caring, then make sure you visit AutoNation VW and buy yourself a car 😁

I had a great experience. I did purchase a vehicle which I am so happy with. The process for all, looking, driving, going over my pick, paying was about 4 hours of my time, I recommend seeing abbys. He listened to what I was looking for, answered all my questions, very attentive. Go Auto Nation!👍🙌👏🎯🌟🌟🌟🌟🌟🔑 Thank you AutoNation!

This was by far the best experience I have had while shopping for a car. The salesman was not pushy at all and was very understanding of my situation. He went above and beyond to get me my dream car. I would recommend anyone to go here for a vehicle

Buyers beware! Read all fine print and do NOT waste your money purchasing any maintenance packages. I purchased a 2017 VW Jetta 7/16/2020. I was adamant about not wanting to pay for a service plan. I felt like the finance manager held me captive for over an hour insisting that these vehicles are made by Audi therefore the maintenance is very expensive and a service package is truly necessary. He kept going on and on about how he would never let his mother or sister purchase a VW without it. After several questions about what is covered and when, he assured me I had coverage for 30,000 miles, 40, 60 and 70,000 mile maintenance therefore I was worry free. The vehicle had 24,374 miles when I purchased it. What he didn’t tell me was that I only had 3 months left to use the 30,000 mile package I purchased. Here it is 1/22/2021 and I just hit 29,000 miles so I scheduled maintenance just to be advised by the service department that the package expired 10/12/2020 which is only 3 months after purchasing the vehicle and now they want to charge me $130 just for a brake flush alone and anything else included in a 30,000 mile service will have to be paid out of pocket as well due to the package I paid for expiring 3 months after my purchase. My monthly payment went up over $60 a month due to purchasing this package just to be told sorry can’t help you call VW customer service and maybe they can do something. Of course VW customer service just put the blame back on the dealership and said they can’t help me. They also said they would email me a document showing when the other packages will expire which I have not received. I was completely misinformed just to make extra money off of a single working mother and put extra money in the dealership’s pocket. The service package was supposed to save me money but instead I am now paying extra for something I already paid for and will continue to loose as I live within a half a mile of my employer therefore my miles remain very low. In the end it’s my fault for trusting them in the first place as most salesman are out for themselves and only care about their payout. They will tell you whatever you want to hear to convince you to spend unnecessary money. I absolutely would not recommend this dealership to anyone and definitely DO NOT fall for the service packages! I truly regret switching to VW from Toyota and definitely regret going to Autonation Volkswagen. Definitely avoid doing business with them! 2/6/2021 This is a follow up to my previous post. I was contacted by the General Manager of Autonation Volkswagen who advised they will honor my 30,000 mile maintenance for me. I scheduled my appointment with their service department which was very friendly and provided great customer service. Only issue was that I learned the maintenance packages I paid an extra $2,500 for only covers oil and filter changes and one service replaces spark plugs. I was told Volkswagen requires a brake flush with every maintenance which was included. That is not correct. The contract says it will “check” the fluids but you will still be required to pay for the service out of pocket. My fluid was changed for me this time free of charge but paying $500 for an oil and filter change is definitely not worth it. Don’t let the sales department talk you into purchasing any maintenance packages it’s just a way to tack on thousands more to your loan and more commission for them.

Came in early morning got greeted and helped by a very nice lady thank you Charlotte! Will definitely be coming back here for service

Parts requested from a recall were already delivered at the dealership. They didn?t even bother to call me to schedule an appointment to get it replaced. It took a month or more for me to get a recall (which is their own fault) corrected if I didn?t call. Very disappointing.

When I purchased my car, I had a bad experience with the finance manager. First I had to wait several hours till he could see me. Once I got in his office, he did not seem warm or welcoming. He never even. thanked me for purchasing a car. He was beyond pushy, rude and the least bit helpful. All he wanted to do was push the warranty that went with the maintenance package. I kept telling him I was not interested because I am only keeping the car for a year. He would not take no for an answer. So the finance process took way to much time. over an hour and a half. I would never want to deal with that man again. This is the second car I have purchased at this dealership. Don't think I would go back. I have had a Jetta for 6 years now. I would think the company would have some loyalty towards me. In addition I am financed through VW. Have been for six years. Automatic payment comes out of my checking. The first payment for some reason, not because of my end, not taken out on time. It was VW fault. Every time I tried to fix the problem it never was fixed. Six years later it still is on the payment report from VW. Buying my second car, this brought my credit number down a point that you use to finance people with at VW. That needs to be removed. I look forward to hearing from you to get that problem resolved. Thank you.

Great service! Thorough diagnostics, but on the pricey side though. I appreciated the car wash and my car was running smoothly after!

Great and fast service!

Great experience! Great people! Great Car! I recommend this location for a smooth car buying experience!

The service staff was very helpful and provided solid information about my service appointment.

All around great experience! I would definitely recommend this place to buy your next car.

I wanted them to turn off my oil warning light. They were unable to do so unless I bought a new engine. My vehicle now drives worse than when I dropped it off. Very unsatisfied that a Jetta engine won't last more than 145000 miles when well maintained.

The customer service process of checking in and checking out needs to be smoother and more professionally done.

This review is a follow up to a post regarding an issue I had regarding my 30,000 mile service package expiring 3 months after purchasing my vehicle. I was contacted by the General Manager at Autonation Volkswagen this morning regarding the issue with another Volkswagen dealership not honoring my service package. Although the package did expire Autonation Volkswagen’s service department is going to honor the package for me and service my vehicle. I am very pleased with the customer service I have received and I am scheduled for service later this week. I will post another review once service is complete but for now this dealership has definitely gained my trust again.

I like getting in and out when the car's maintinance is due,great job! Ray and crew.

I had a oil change on my 2019 jetta. It was done and I was out an hour later.

Got my car oil change, was helped by Jeffrey he was friendly & funny. Scheduling the appointment was quick & easy. They got me in right away. The wait time to drop off & pick up was smooth.

Had to turn in my leased jetta and got such a great deal on the 2021 jetta, it was hard to believe but Igor was the best and really took care of me. The whole team made the experience so easy and if you need a new or used car go see Igor. He will fight for you. Oh yeah, finance man was the best one I have ever met, think his name was Andy.

The service department at Autonation VW is excellent, as always. They are very helpful at explaining the nature of the service(s) to be rendered and they gave you the confidence that their work will be completely satisfying. The time required to complete the service(s) is explained fully . The staff are extremely friendly and can be comical at times. They remember you from previous service experiences. Top Notch!!!

My service was done to my car and done in a timely manner

GREAT Customer Service

I had to take back twice after they service . 1 do they could vacuum they made after working on the passages side 2. So they could reset service lite. You charge outrage fees yet I have to babysit. Not the service I had given in the past

Great people, great service. Great price and service. Been a customer for over 10 years.

Great time Derek was awesome and got us the best deal

I had a good buying experience last year for my car. But for service sense then it's been good but one thing has disappointed me, I bought all these insurances when I got my car I don't even remember what to be honest but 2 months after getting my car I got a crack in my window when the temperature outside was really hot this crack appeared my guess is a small rock had hit my window and then the heat caused it to grow. VW didn't care to help with this issue and my whole window is cracked now. I guess none of the insurances help with a cracked window. My advice to anyone buying a car is dont get sold with the insurance packages just get coverage through your regular car insurance company and thats it. Because my car was so new and this happened I thought they would care when I called and it first happened, maybe my window had a defect? Anyhow that was not the case and so for that reason I am disappointed.

Buying a VW from AutoNation was a wonderful experience. I got a 2018 VW Passat SE. It was literally the best price across the USA for year, make, milage and a beautiful car. Anthony, my salesman and Kurt, the manager were very helpful and went the extra mile to make me happy! At the end of the deal, Anthony introduced me to Samantha "Sam", the service manager. She too was awesome!! I just got my car serviced before New Years 2021 and she really took care of me. I will go to her/AutoNation VW for all my service needs. Thanks again Anthony, Kurt & Sam. Vicky

Just bought my third car from this VW dealership. Received really good service. Negotiated a little back and forward on the price and the price on my trade in - wasn't to bad. Abbas was super nice and friendly. Showed me everything I wanted to see and we test drove a few cars.

Top notch. Very professional, courteous, and fast. Manuel my sales rep understood my needs and budget. Would highly recommend this dealership. Extremely happy with my new car, and all the team at autonation. HIGHLY RECOMMEND THIS DEALERSHIP.

I was extremely happy with AutoNation VW. This was the first time I've purchased a vehicle from a dealer. I was worried it would be confrontational and difficult but Abbas and Dmytro were very kind and great to work with. I would recommend these guys to anyone.

1st visit to parts and they were on point. They even let me know some info that I was unaware of and this has made things a lot easier going forward.

Jeffrey is the best, thank you for all your help and hard work

Very quick and friendly service

all c19 reg's in place. service took lot longer than expected for LOF, made appointment for 0700 hours there just before opened, and didn't drive out until 0930 hours. they do give a military discount which is appreciated. hopefully other vehicle appointment won't take as long.

I just bought my Volkswagen tiguen and I have had to to service my car there twice. The service agent I just dropped my car off to was rude and insinuated that I knowingly drove my car on a flat tire! My tired went out on the street and i drove it to the nearest parking lot so i was safe and called roadside service! I would like to know how anyone knowly drives their car with a flat tire! I have full warranty service on my car and this service agent was not nice and did no research on my coverage and wanted me to pay full price on an alignment for my car. I am truly upset and disgusted with how I was treated. He was not service oriented at all.

😋service manager was on top of this!!

I was greeted by the service advisor, Jeffrey Lopez and advised me regarding the process of the repair which was covered under warranty as well as the estimated completion time. Autonation performed a complimentary disinfection of my vehicle interior and a full service car wash. The service technician made time to explain the car inspection

Great service

I was so pleased all the details of the purchase could be done remotely before picking up the car at the dealership - and when I arrived to pick it up, I signed final paperwork and was back on the road in less than an hour! Well done I say!!!

The service desk folks were extremely helpful and polite , very much appreciated the way they treat the customer , this alone stood out from every other business in the valley

Literally paid a $165 diagnostic fee to let a shop tech destroy my clutch. Wasn't slipping before it went in, slips like mad after getting it back. Brought it in for them to fix the vibration coming from the control arms they recently replaced, picked it up with a $2700 quote for a new clutch (I tested it for slipping before bringing it in) - never coming back here again. My car only has 48k miles and already needs a clutch. I've had cars with 200k miles on original clutches, but this car makes it one day in vw shop hands and now the clutch is burnt out. Horrible customer service too. Stay away everyone! Even NISSAN fixes cars with low miles! Volkswagen will leave you stranded after making your car WORSE

I have 2014 VW TDI SEL model that got an coolant problem. I went to the VW service center on Sahara and Marc D. gave me a rental car in exchange until the problem was fixed. I'm very satisfied with their work, Marc in special. I would recommend this dealership to everyone that has a problem with their VW car.

Jeffrey is so great with my husband and I anytime we come in. We’ve built such a great relationship with this dealership for about 3 years now. Our first salesman Igor always remembers us when we come in as well. We always take our cars here for service. We hadn’t been in since last year when I bought my GTI and brought it in for an oil change yesterday. Jeffrey still knew who we were. They got my car in and out for my oil change.

Mark Daddario took all of my cars needs into consideration and made sure the techs took care of the repairs swiftly. He took the time to break down what was going to be performed on the vehicle and explained the process. I would highly recommend working with Mark. This is the difference a professional can make.

Our check engine light came on the morning of our wedding! We were lucky enough to get Sam helping us out. She really went above and beyond to make sure that we could get to our destination and that our car got back to us the same day. Thanks Sam!!!

first time at AutoNation and the experience was pleasant.

These 5 Stars are for SERVICE! Was in from LA and had an issue - (Sam) in Service was amazing. She took care of the problem and had me on my way in 24 hours - This was during a holiday weekend! NEVER would have happened in Los Angeles!

I enjoy coming here. My car gets done on time and within the allotted time stated, they wash it right away rather than giving a voucher to come back. Mark Daddario usually assist me with my visits I appreciate his candid parle.

I was originally trying to buy a vehicle at Findlay North VW in Las Vegas. After 2 weeks worth of them misleading me and not being truthful I decided to look elsewhere. I called Autonation vw and talked to a salesman that convinces me to come in. The dealership was very busy when we got there. Still, I was treated like I was the only customer for 200 miles. They listened to what my needs and wants were and met them quickly and easily. after the sale there was a small hiccup and after expressing my concerns I recieved a call from the General Manager Louise Evan's. She really seems to care about how her customers are treated. she addressed my concerns and the problem was resolved. my wife needs to replace her VW for a new one and we'll most likely come back to this dealership.

The service department was fast and friendly. Samantha helped me out and I was pleased with how quickly they got my car fixed.

Charlotte is a wonderful representative for working with my 2000 vw jetta

I went to this store to buy a car. Everyone was nice and it was a simple process. But since my purchase they have treated my like xxxx. Seem once they get you to sign the customer service stops and they dont care about you. They negotiated as part of my down payment to hold a check for 21 days and I have paperwork that reflect this. The night I bought the car it had a low tire. It was late and service was closed. So I stopped and put air in the tire on my way home. A couple of days later it was low again. So I took it in to have them look at it. The guy in service offered no help bit to charge me $271 for a tire I can buy anywhere else for less than $15. Three days after my purchase they tries to cash my check that was to be held for 21 days. It didnt go through and I was charged a return check fee. I went in to clear this up but lucky me nobody could be bothered to help me. Three days later they tried to cash the check again and this time it went through. Now I'm $800 short on my rent and they dont seem to care. I've made several calls, left several messages, and no renterned calls. One time they even told me that the finace manager who I did my contracts with didnt work there as I stood there looking at him sitting in his office. Needless to say it's in my attorney's hands now. I will never purchase another car from these guys and never get the one I have serviced there!

Great Place to have your car Serviced!!! All the employees are kind, courteous, and helpful!! Jeffery was the best!!

the car was returned with greasy hand prints all over the inside and outside and the seat was broken

Beware of dishonest service department. I brought my car here because a service light came on in my Volkswagen. I was told the part needed wasn’t available but that they “could try to clean it” and that should hopefully fix the problem. They also tacked on spark plugs and a tire alignment unrelated to the issue. I trusted the service consultants diagnosis only to be given back my car with more service lights on than when I dropped it off. By this point it was too late because I had paid these people close to $1,000 ($200 in parts, $773 in labor) only to have them give me back a car that might leave me stranded. I was told I had to now leave my car overnight. The next day I’m told that in fact I need a new part but it’s nationally on back order so there’s nothing they can do. I’m now out $946 and my car barely runs. Stay away at all costs

Drove from SLC for an AWD wagon and got exactly what I was looking for. Extremely friendly service and very patient. I didn't have all the documents for my trade-in and they were able to work with me to get that in on very short notice.

Specifically scheduled what I wanted to get serviced and it wasn't done, even after having my car for 2 days.

Excellent customer service in the Service area as usual. Will continue to come back. My suggestion would be that when the service advisor goes over the work that needs to be done, they also state what the labor charge will be. I was shown $500 worth of parts required for my service but presented with a $1000 bill when the labor was added in. Makes a big difference.

Super Friendly Team . Very accommodating staff.

What a pleasure it was to have my car serviced at AutoNation Volkswagen the staff are very friendly and they explain very clearly what needs to be done prices are fair very happy with the service over all

This is a great place to purchase a car. They are always polite and really take the time to let you know that your car is in good hands. If I ever get rid of my GTi that I love so much, I’ll be buying my next one from here. Shoutout to Mark in the service department, he always helps me out with my cars services and any minor repairs I’ve ever needed!

Awesome friendly staff fast and efficient! Excellent care of my car and clean waiting area

My experience was so incredibly smooth and convenient! I was treated like royalty! I owe most of my good experience to Abbas Abhari , he really went over and beyond to assist us and get us an amazing deal! He’s very enthusiastic about his career!

It was a great experience . I dislike the process of buying a car. Norm takes forever. I made it clear that I did not want that norm process. Keep in mine that I am in a different state . Buying a car over the internet , text an maybe two phone calls. Plus doing a blind trade. My salesmen was great, patient an communicated to the best. My purchase extended about a week. Mostly due to my part. They still held the car for me " NO DEPOSIT REQUIRED " I offered the deposit because I did not want to loose the car. I had found 3 cars. One in Arizona, one in California an one in Las Vegas . Over all I got out off work , I jumped in my 2015 VW GLI three an half hours later I am in Las Vegas. I pulled up the drive way at AutoNation Volkswagen Las Vegas. An their it sits , standing out from all the cars. Parked in the front washed, fueled an ready to go . Took it for a quick ride. The smile on face , a BIG KID WITH A NEW TOY. I was not under paid on my trade. The paper work was quick. Out the door I go. I even had time to go eat at EL GORDO TACOS. A must do in Vegas . The ride home for the three hours an half. WAS AWSOME !!! Would I do business with them again ? YES. Would I recommend them . YES. For the record, I did not need this car. But with the price of the car, the price I got for my trade, an a trip to Vegas for El Gordo Tacos. I HAD TO DO IT ! : )

Mr. Abhari helped us with this purchase and did an amazing job. He made the process very easy and made sure he answered all the questions we had. I would definitely recommend him and this dealership to anyone.

Recently I took my car for oil change and my engine light was on they couldn’t solve the problem and I find out later when I took my car to a different shop they told me they haven’t changed at all and I still have aftermarket oil filter on my car terrible service ,mark as a service advisor he was very rude about me taking my car back for the same problem

I had a service with them they charge me for oil change but actually they didn’t do it when I took my car to the different mechanic they told me I have the aftermarket oil filter on my car, and I had problems with my engine lights that they couldn’t solve it had to take my to different shop, Mark my service advisor he was very rude about me taking back my car for the same problem I would never buy another VW again and I would never use the service

It was a pleasure to have had Sam & Mark for my recent service. They were courteous, efficient, and kept me updated with the progress of the warranty work needed for my car. Well done & Thanks

Absolutely great, everyone there was extremely helpful and knowledgeable. Answered every question I had!

too expensive for few things they did to my car its ridiculous .....

Had a great experience here. Had brought my car in to replace my battery that was bad. I didn't have an appointment and they got my car in right away and had me out with in and hour and a half. The staff of the service department were friendly and knowledgable and had me feeling very comfortable about having my car serviced there.I would recommend this dealer to anyone who is needing great care service on there VW car.

Smooth process purchasing a new suv for my wife from out of state. Slava and Curt were both very helpful. Great pricing and service! Slava even picked us up from the airport. Highly recommend!

easy process made appt. arrived early took me right in

great experience.

Service person Mark always great to deal with and very helpful

My service guy was great. He was informative, helpful, personable and patient.

Great customer Service. Highly recommend this dealer. Love my car!

Very happy with my 2014 Passat. Excellent Sales assistance and the finance department went way beyond normal protocols to make my deal happen. Highly recommend!

Love how Raymond takes care of his customers. Always courteous, friendly and a pleasure to deal with.

Great service at this dealership. Chris Norris was an excellent salesman and ensured my needs were met in finding a car that I was happy with. The process was relatively painless.

I worked with Abbas and had a great experience. The car was in great condition and Abbas was nice, personable, and helpful. I knew what I wanted and was able to come in, buy a car, and get home in a few hours.

I worked w Abbas and had a great experience. Found the car I wanted online and by the time I made it to the dealership it was pulled up front and ready for my to look at and test drive. Everything was easy and quick. I bought a car and was home in a few hours

The easy purchasing process and friendly staff at Autonation made buying a new car smooth. Would recommend.

Fantastic experience

Visiting from out of town when I had a problem with my TDI turbo. Easily scheduled a next day appointment and the problem was diagnosed and fixed within hours. Customer service was awesome and my trip was hardly disrupted. Seemed a little expensive, but I prefer to use the dealers so I guess that’s the price you pay!

I visited the service department for the first time it was a wonderful experience. Everyone was very helpful, courteous and polite unlike one of the other local Volkswagendealers I went to about two previous.

This dealership should not operate!!!They tell me my parts are in and then they said it was a mistake!!! Not once not twice but 3 times they made a mistake!!!After I had to waste 2 days of my car being in there without fixing the recall and the fuel problem and this is from the manager saying that my parts are in!!!!Then they said week 37 in sept that they would be in and now it?s week 47... Unacceptable!!!!

I have a greatest experience with Auto Nation VW. I pick up my car clean. Thanks Auto Natio

Consistently treated terribly by the Service Dept. Always a bad experience. Take your car elsewhere.

Mark is always a pleasure to deal with. Great facility and quality service.

The process started great. They matched our trade-in quote from carmax and did everything to help make the right choice for our vehicle. Then things went south very quickly once it came to paperwork. We had pre-approval financing and was the option we sought to use. Well they decided to run our credit regardless and use financing of their choice without saying a word to use when we told them we had pre-approved financing and that was who we wanted use. The salesman verbally told use they would not run our credit which was a lie. I realized they were using different financing when signing the documents and a different company was on the paperwork. They also only gave use one key to our and offer for a second which I find just lacking being the car was the brand of the dealership. I would not recommend unless they have an exact vehicle you want. Then I would pay attention to the paperwork closely. Carmax was a 100x better experience overall when I purchased a car from them last year.

The manager was amazing. I had multiple issues and he contacted me immediately and took care of my car and my peace of mind. Thank you Wyatt for all you did.

Very happy with my experience overall from start to finish. From the moment I requested a trade in estimate I was contacted within minutes by sales representative Abbas, he was professional and courteous through the entire process. He moved quickly to help move the process along and I was extremely pleased with the time in which it took to consummate the deal. I purchased a brand new 2020 atlas cross sport and felt at the time like I got a great deal although the next day I looked at a competitive dealer on the other side of town and realized they were offering deeper discounts. It’s my fault for not doing my due diligence and I was rushing myself to make the purchase that same day as opposed to coming back. In the end I was extremely satisfied with the value I received for my trade in and they met the terms I requested on their price of the atlas so I can’t complain. If I left money on the table it was my own fault and in the end I was treated kindly by all the staff, finance and management included. I will certainly be using the dealership for my regular maintenance and services due to their overall demeanor. Thanks again Abbas. Tim and Curt.

The service consultant was vague, unprofessional and very much below my expectations. I arrived at the service center roughly at 8 AM. The service consultant checked me in and diagnosed the issues I was complaining about and suggested everything will be ready by 11 AM. I kept waiting at the lounge till 11 AM, when I was expecting her to call for my name and let me know that the car is ready to be picked up, but that never happened. I walked up to her asking how long I should be waiting when she had excuses like checking the old battery takes time as well as running the recall for the ECM will also take time even though it's a software update, but she never gave me any expected completion time. Two hours later at about 1 PM she informed me that the car is now ready with all the services needed, and it went to be washed before delivery. I kept waiting roughly 30 to 45 minutes, then walked up to her again and told her that I need my car now not washed. She said (for the first time) there are 55 cars in front of your car, then called her colleague asking him to check on the car, although she knows I have been waiting from 8 o'clock. Five minutes later he came with the car (with tensions on all their faces) and I finally got it. The worst service ever from a reputable dealer for a reputable car make. What a shame!

Daddario and Shapiro were very helpful thank you but your mechanics need more supervision, they did a very poor job.

A plus team number 1 staff clean friendly no hassle fast and all for a fair deal my family and I are so happy

I just tell what happened, that it took 3 hour for 1 single tire replacement. Staff were nice. Goodluck

The reason why I'm giving 5 star's is due to Charlotte Wilson, I went to pick up my car expecting it to be very emotional. See I was retrieving my vehicle because it was not repaired see the engine it's gone so I was very emotional Charlotte being the person that I've always dealt with was there she seen me coming in and immediately jumped in to help once she realized I was in a emotional state comfort me if only she could she treated me with kid gloves she made the process very smooth I was able to walk away with my head held high and my dignity intact with words of encouragement from her thank you Charlotte you will always get my business and I will be back

I have to say my most recent experience was horrible. The service tech I normally work with and who does an AMAZING job was not there although I had an appointment with her. I ended up having to deal with mark and it was not pleasant. He doesn't listen and he is pushy. He made me feel like it was going to be a chore he would rather not do when it came to my service. I explained what had already been discussed with my service tech and I he kept saying was well in my experience that isn't going to happen. He then told me it was going to take over 5 hours to do a diagnostic which was going to cost me $100 each, and THEN he would work on contacting my warranty company... When I told him never mind I will just have to come back because I have to work, mind you I brought my car in at 8am and don't start work until 1pm but was told no guarantee I would know anything by then, he began to say oh well I can probably make it happen by 12... I left with questions unanswered, diagnostic not done, and very frustrated.

Sam really did an amazing job if you need your car fixed they will do the job made an appointment car was done by days end........thank you

Derek salesman and Andy finance manager were awesome. Great customer service!

Loved my experience at AutoNation VW Service Department on West Sahara Avenue last week. My service rep., Raymond was professional, courteous, friendly and welcoming. Will definately be taking my Tiguan back there for any and all services from here on in.

I will only take my TDi to AutoNation VW. I recently purchased my second TDi from them (that was not my favorite experience) BUT I will say this: The entire service team is very helpful and have always taken care of my VWs. Mark is my go to service manager and I have found the entire staff to be friendly and helpful. Mark is not only professional, but friendly and always willing to go the extra mile for me. I won't take my VW anywhere else in town.

Absolutely not. More than once, I have called to make sure an advertised car was there on the lot, made an appointment and went to see the car only to be told the car wasn’t on the lot. This after being told when I called the car was there and they called to confirm that I was coming. Bad business practices and dishonest.

Customer service personnel was great. Very thoughtful. Treated me with heart. Done things thoroughly. Thank you again, samantha.

Customer service personnel was great. Very thoughtful. Treated me with heart. Done things thoroughly. Thank you again, samantha.

Do you self a favor and do not go to this place not for service and not for buying a new car or lease. Worst customer service, very bad attitude from the employees They always try to charge you extra fees and the manager over there it don’t really care! Stay away

Great products, amazing selection of cars...above all they have a great team from their sales expert Christopher Norris who went above and beyond to make it happen...to their manager Curtis Baladucci their Manager... Definitely recommend to see them directly, let them know what you wants, what your needs are...Chris, will make it happen in no time with ease and fun....Highly recommend

Until I started dealing with AutoNation VW I was wary about dealerships. Apparently AutoNation determined why car owners preferred to go to their local repair guy, and fixed many of the problems. The service is personal, communications are clear, and they convey confidence thst they can handle these higher-tech car problems. I don't know if I am paying more for dealership -care, but I'm fine with that. The security of a quality assured service department sets me at ease.

Alot of professional quality service attention to customer made me feel I was making a good choice purchasing there on the way they describe the car for me

I would really like to thank Jeffrey Lopez for always going above and beyond to help me... Every since I purchased my vehicle in 2018 he has been nothing but excellent to me and he works with me through any problem I have had. Jeffrey Lopez he is the best I would not go to anyone or anywhere else but Autonation to see him great customer service he gets an A

I had the pleasure of dealing with Derek Jackson from the sales department. He answered all my questions and listened to all my concerns regarding the purchase of a new vehicle. This was the smoothest and fastest purchase I’ve ever experienced. Thank you to the Autonation team and thank you Derek!

I always appreciate working with Mark Daddario on my service calls. He goes above and beyond my expectations. VW service has always

I brought my vehicle in for repairs. The staff was very friendly and service was completed in a timely manner.

Service department is outstanding . mr Lopez always treats me as a valued customer!!!!

Samantha Comi was extremely helpful and thorough while assisting me with my repairs. She definitely made the process enjoyable!

Great service..car super clean after serive..great service advisor..

Excellent service. Both Jeffrey and Charlotte made this a goid experience, keeping me posted of progress while I waited for my car. I wasn't sure I'd be comfortable in the waiting area, but it was clean and all wearing masks

It’s hard to go to a car dealership and feel like the staff has your best interests at heart. But after getting outstanding customer service from Anthony who usually is on the front desk and the general manager herself Louise. I must say that for the first time, I have left a car dealership where I got exactly what I wanted with the best deal possible. Anthony is very kind with utmost customer service skills. And Louise is the definition of what a great leader is. She really gets the job done, handles service recovery really well and is a very efficient communicator. We absolutely love our new Tiguan! When our family gets bigger, we will probably upgrade with the Atlas! We’ve been customers since 2016 and will continue to do so with the workmanship delivered by Volkswagen and the service provided by its staff.

Friendly, attentive, and accommodating staff. Fast service! A pleasure. 😀

These guys really took care of me! Not only did they give me the best deal. They got me out of there quickly and painlessly! Would definitely recommend!

Very friendly staff great service

Been going since I bought my vehicle. Always good costumer service

Of all the cars I?ve purchased and leased, AutoNation VW has made my experience the easiest and least stressful. Our sales special Chris was just what I needed, kind, patient, persistent and had a wonderful sense of humor to make my experience all the more better. Thank you to everyone who helped me get my new Tiguan that I love! I would highly recommend coming to this location for the best experience, inventory and stress free interaction. Thank you Chris Norris again, you rock!

BEST car buying experience bar NONE. Derek, Adam and Curt...thank you ALL!

Ray was very helpful and polite, he took good care of me

Mark is very helpful, nice , considerate and kind.

Ray was very helpful and polite, he took good care of me

Overall great service. Thank you to all the staff who continue to do exceptional work.

My service rep is Jeff , what a great guy.. fun o work with .Even if its a silly oil change.hanks Jeff!

Great service tech! My scheduled tech was out and another guy picked up the ball and ran with it. They were in constant communication with me and made the process extremely easy. I highly recommend them.

Parts Department is awesome, Jay is friendly, patient, and caring.

Mark is exceptional in customer service. He provides excellence in taking care of me and my vehicle.

Our sales person, Derek Jackson, was amazing. He made the buying process painless and really was a pleasure to deal with. He was honest and upfront and did everything he could for us.

Jeffery did great job handling my situation with my car and took care of me thanks Jeffery!

Service person Samantha gave me detailed updates on my car and she was very good on what she was doing . I recommend her if you have any issues with your car.

Frank DiCerbo is a great guy. He was straight forward and an enjoyable personality. We got along great! Was in and out with my wonderful Tiguan within 2 hours. Tommy in finance was super. This is my 3rd experience at this dealership and that is why I continue to come back. Thank you for making the process a great one!

Jeffrey Lopez did an excellent job during my service appointment. 5 Star rating for Jeffrey.

Vincent Vitala" Manager of service at VW is a great and honest guy. Let me tell you my story. My wife's Toyota Corolla was dying and one morning I was taking my daughter to school, a car in front of me crashed into a wall spewing parts into my path that exploded one of our bad tires. Upon finally arriving at my daughters school I embarrassed my daughter and myself when a cloud of burning oil enveloped the car like in John Candy "Uncle Buck" movie. That morning I violated every rule when buying a car on Boulder Hwy. I was tired and still without coffee. After the third dealership I found a sexy VW. I liked it! Don't know why but VW has a good reputation. I really had no idea what I purchased, turned out it was a GTI rocket with turbo charger. The car has issues and the dealership was done with the transaction so I took it to VW Auto Nation. The first annoying issue was a bad tail light indicator on the dashboard. I talked with the first service person who was great but just did not understand procedures. Now comes the great part about VW Auto Nation and the manager "Vincent" who clearly has the senior intelligence and experience to know what to look at first. After fixing the first light I got a third tail light indicator. The previous owner put in an after market toy that makes the third tail light flash. However this creates a change in the voltage flow that indicates a bad third tail light problem. Vincent put back the original third tail light saving me the cost of the light and remove the add-on toy. The system is back to OEM operating standards and the dashboard light no long blasts me in the face every time I drive my VW GTI. Did I say that I am 60 years old and I have so much fun with the power. VW Auto Nation and Vincent did an overall diagnostic of the car for me and pointed out other details to be aware to fix. Such as I was told by other people to change the timing belt at 80,000 miles. Vincent again made me aware that VW timing belt is not a belt it is a chain and does not need to be changed until 130.000 miles. The car has 80,000 miles. My point is that in Las Vegas it is hard to find a honesty, professional and forthright services anywhere. "Vincent" and Auto Nation proved to be a savior when I neglected ever car purchase rule. I will not fear purchasing another VW when my 1996 SC Lexus drops dead in 8 months. I hope it is electric.

Vincent Vitala" Manager of service at VW is a great and honest guy. Let me tell you my story. My wife's Toyota Corolla was dying and one morning I was taking my daughter to school, a car in front of me crashed into a wall spewing parts into my path that exploded one of our bad tires. Upon finally arriving at my daughters school I embarrassed my daughter and myself when a cloud of burning oil enveloped the car like in John Candy "Uncle Buck" movie. That morning I violated every rule when buying a car on Boulder Hwy. I was tired and still without coffee. After the third dealership I found a sexy VW. I liked it! Don't know why but VW has a good reputation. I really had no idea what I purchased, turned out it was a GTI rocket with turbo charger. The car has issues and the dealership was done with the transaction so I took it to VW Auto Nation. The first annoying issue was a bad tail light indicator on the dashboard. I talked with the first service person who was great but just did not understand procedures. Now comes the great part about VW Auto Nation and the manager "Vincent" who clearly has the senior intelligence and experience to know what to look at first. After fixing the first light I got a third tail light indicator. The previous owner put in an after market toy that makes the third tail light flash. However this creates a change in the voltage flow that indicates a bad third tail light problem. Vincent put back the original third tail light saving me the cost of the light and remove the add-on toy. The system is back to OEM operating standards and the dashboard light no long blasts me in the face every time I drive my VW GTI. Did I say that I am 60 years old and I have so much fun with the power. VW Auto Nation and Vincent did an overall diagnostic of the car for me and pointed out other details to be aware to fix. Such as I was told by other people to change the timing belt at 80,000 miles. Vincent again made me aware that VW timing belt is not a belt it is a chain and does not need to be changed until 130.000 miles. The car has 80,000 miles. My point is that in Las Vegas it is hard to find a honesty, professional and forthright services anywhere. "Vincent" and Auto Nation proved to be a savior when I neglected ever car purchase rule. I will not fear purchasing another VW when my 1996 SC Lexus drops dead in 8 months. I hope it is electric.

Always a great experience excellent customer service

Anthony, Ray and Andy were great. Thanks for helpin g me and my family during a trying time.

They made buying a car super easy. Every worker there was friendly and no one was trying to swindle or haggle. They were up front with me and told me exactly what to expect. The car I got has minor repair issues, including the cup holder, where the bottom of the holder was off completely. I do not know if they realized it or not. Overall, good experience. 9/10

The service staff were very helpful, even though I do not own a VW. 10/10

Excellent dealership! Great people. Im a customer in this dealership for the last 7 years..;

Anthony was very helpful and knowledgeable to help and assist me in picking a car.

I’ve NEVER in my life had such a wonderful experience buying a car, I’ve bought a lot of cars! Manuel treated me like a human being, I felt that his goal was to make ME happy not just sell a car!! He treated me so kindly and I truly feel that VW at AutoNation cares more about the longevity of the relationship rather than just making a sale... I will never buy a car anywhere else! Thank Manuel and AutoNation you’ve restored my hope in humanity!!

A trust worthy dealership. Derek, the internet sales menagerie, is friendly and nice. I would definitely recommend this dealership to my friends.

the worst scammers in Las Vegas......they make you a deal and after you go back and commit to it...they inform you after you have been waiting long time inside that they made a mistake and you need to pay more from the original price deal....it's a scammer's technique ....they burn you out so you just want to leave and decide to pay more..... Too old for that

Everything went great as far as the 30000 miles service.

Charlotte is exceptional. She goes the extra mile to help you understand your vehicles needs.

Vincent, the service manager goes above and beyond to provide the best customer service experience possible.

Excellent service, fair pricing, polite and very professional.

Good service, friendly dealer and finance, Introduce in detail

My experience at auto Nation Volkswagen was pleasant and efficient. I felt that they had, my best interest at heart concerning my car.

exelant customer service very friendly staff and quick service

I have taken my 12 year old Jetta here consistently for years...staff is always courteous,helpful and accommodating..Charlotte is exceptional! Thank you!

Great job, the service was completed on time and correctly.

Charlotte was extremely nice and patient. She wasn’t pushy about getting everything done on my Jetta during one visit. She was very understanding.

Very professional staff . Help me with my problem.

Mark and the service team have taken great care of my car for over 10 years. Always keep to their timelines and work is done right.

Very Good Jeffrey Lopez, my service consultant is the very best.

Mark is always so helpful and caring. He manages to answer the questions very knowledgeable when I call in.

Like everywhere where sales is involved, once you deny buying what you dont need, they get pouty and treat you different. I used to think it was just the finance dept but then I went in to get serviced and didn't want to pay $231 for 1 tire and $90 for an oil change then snap, pouty and pissy.

They are so helpful and very nice

I had such a pleasant experience with the salesmen at this particular location. They provided exceptional customer service and were extremely helpful with any questions or concerns I had regarding my vehicle of interest. They made me feel like I made the best decision purchasing a vehicle from this dealership and this company in general.

The dealership was very nice and helpful. I was at work and the dealership was nice to assist me via text and online and got the approval and car I loved. Thanks to Abbas Abhari for being honest and helpful in getting my new car. I was able not to miss work and get a good deal, and just came in to test drive and sign the papers. Thanks Autonation Volkswagen Las Vegas you guys are awesome!!

Extremely help on every way. They keep in touch with you through the whole process, well done.

service was great. Ray is a professional

I just wanna say that Mark and the staff at vw auto nation on w. Sahara were professional, friendly and extremely helpful in resolving my issue.much Gratitude. Cheers.

Super fast service, I was in and out in less than 2,5 hours! Friendly personnel. If you go in there see Ihor Marchenko, he will help you to find what you need.

Jeffrey Lopez addressed all my concerns. He explained the whole inspection process and updated me all throughout

Very good service, sales person was very helpful and knowledgeable of the products

Service Advisor Charlotte Wilson was simply spectacular - totally dedicated to providing the best customer service possible

Good service on the car The car runs great I would go back for a service

First off I want to say thank you to Charlotte in the service department! Your simply the nicest caring person ! Your customer service was beyond expectations!! Thank you for taking the time to help me !! And tell you manager thank you as well !! If it wasn’t for you guys I would be on my xxx ! Happy holidays! Thank you again Charlotte

Auto Nation was great. It was easy and quick.

Two days before Christmas, my car developed a problem with the programming. The car, according to the guide book instructed that when I receive an error message to not drive the car. I talked to Mark and he suggested that I have the car towed into their lot that evening. I called AAA and they came right away, towed the vehicle. Christmas eve day, Mark had it in the shop, diagnosis complete, called me and it was repaired before noontime. Not only that, he addressed another problem and took care of it. Mark is my go-to guy at Autonation VW on Sahara Ave.

Derek was a great help with the buying process. He made it easy and quick. Thank you to Derek for an amazing experiance!

Great service! Mark was super helpful. I had a very smooth experience.

Went to get oil change done. Ended up getting brake and coolant flush as well. Estimated wait time was accurate. Used a coupon I found online l. Fast and easy service. Would come back

Purchasing a Hyundai Santa Fe SE: When I arrived at AutoNation VW, I was immediately greeted by their friendly staff members. Anthony and Kevin did a phenomenal job in making my purchase quick, painless, and easy. They were more than happy to answer any questions I had during the sales process. After my experience, I feel would recommend this store because of the thoroughness exhibited by the team here.

Sam helped so much, and the air she brings to the office is just positively infectious!

Great service thank you so much! I would purchase another car here and get repairs done.

Fast and convenience Cashiers not friendly Service associate great

It's not good service at all, they are not getting when I come, no body welcome, after done no body call to me about my car done, they did not tell me what did they do for my car. It's not the way service for the big company.

Excellent care and service. Appreciate how I was treated with respect and courtesy.

Had our car checked by Mr Mark Daddario and he was very helpful. We had no problem whatsoever. His performance as a service agent was exemplary. Very happy with service with this dealership.

Mark at the service department was nice and made sure I had a ride back to my house and then a ride back to pick back up my car after it was done!

I went into the dealership as a returning client. I was looking to trade in my 17' Jetta for the newer model. Unfortunately it wasn't a great experience at all. I wanted a similar payment to what I currently have or a little bit higher. The finance manager told me personally they weren't not in the business of loosing money especially on returning customers? He mentioned that with my last deal they lost so much money they weren't willing to do the same again? I work in the customer service industry myself and if I have returning clients I go out of my way to get them what they need because that's how you build a clientele and they keep returning to you for that great customer service you provided. Now I know they didn't loose money on my last deal or else they would have not sold me anything. I will never go back to that dealership I honestly got a lot better service at Findlay Volkswagon of Las Vegas.

I brought my Atlas in for my10,000 mile oil change and service. I had my appointment and was helped right away. My advisor said he would call me in a few hours to let me know when to pick my car up. I got the callin the afternoon, and when I arrived at the dealership, my car was clean, and ready to go. Then Mark said they would send me a reminder for my next service date.... It was a very good experience!

Brought my tdi in for a recall and were very helpful . Dropped my car off when I traveled for work and it was done before I got back ! Thank you again

Everything there is friendly and make every process easy.

Highly recommend. Very courteous and fast. No pressure at all. Understood my needs and budget.

Excellent place to buy a new vehicle. Sales people and staff are friendly and very. professional

Thank you for taking care of my questions and concerns. I have purchased my last 3 cars from Volkswagon. Colleen and the other woman who helped me were very professional and kind.

The job was done in a timely matter. They got everything on my vehicle fixed and sent me on my way to go on my trip, was done with very little notice.

Kevin and Dima and Manny were the BEST EVER!!! This place was miraculous and so very helpful - Wow!!! Keep up the beyond incredible customer support service and family environment!!!

Jeffrey Lopez as well as the maintenance staff were extremely helpful. Highly recommended!

Derek was very helpful and honest, didn?t waste our time with drawn out sales tactics

Excellent experience the team worked diligently and I was out of there in less than 2 hours. Thank you Anthony Winter

I am incredibly thankful for AutoNation Volkswagen LV. Vincent and Charlotte took the time to see if I was covered under warranty for my TDI. Saved me THOUSANDS! While my car was in the shop for the day, Daniella the porter took me to work and picked me up from work . So I didn't have to rent a car. And she was really nice and friendly. Much Mahalos to the service staff in the office and the mechanics working on my car.

Service Consultant Samantha Comi was awesome. Came in early she was able to assist me and get me on my way, when I returned to pickup my car Samantha had everything ready with quotes on things I had asked about and a couple recommendations. Thank you Samantha for the great job!

First of all I don?t appreciate being lied to. After having my GTI brought in for a diagnostic check because my engine light came on. I was told that it was the radiator/coolant sensor that was failing and that I needed to get the whole radiator replaced because the sensor is attached. It would cost me $1300 since my vehicle is not under warranty anymore. This is a complete lie and I feel like Auto nation was trying to scam me. That sensor can be replaced alone and the part cost $27! I can replace it myself! The fact that I paid $100 for a diagnostic check and can?t even do the service without trying to scam someone that is a repeat customer is very wrong! I?ve purchased 2 vehicles through VW AutoNation and feel I deserve better than this!

I loved the courteous treatment I received from Jeffrey Lopez and the refreshments and snacks.

Fresh donuts are great. Service staff is always very helpful.

Always great!! Staff are very friendly and I don?t mind waiting because they make it very comfortable there :)

El servicio es excelente las personas muy amables te explican bien todo lo que le pasa atu carro a Charlotte yo la recomiendo como service consultant ....

They were all friendly and helpful and took good care of my car.

mike was my service advisor i give him all 10?s service was done to my satisfaction i was greeted pleasantly by everyone at the dealership

I recently took my VW Jetta in for a "check engine" code. The car was repaired in the time frame originally promised. I have had perfect results from AutoNation VW.

I took my GLI in for a check engine light. They diagnosed and repaired the car all in the same day. Jeffrey Lopez and his mechanics did a great job and did it fast. also did it at a good price. i called two other shops in Vegas and it was clear that auto nation providing great service at a competitive price. definitely going back for all my service

The experience was amazing until I encountered the cashier. I attempted to pay for some VW merchandise while waiting for my car to be serviced. I was told to not pay until my car was done so that it would be one transaction. I told the cashier that I would not have any charges for my car because there was a recall. She told me to wait anyway. I finished with the service technician and he gave me my paperwork. I then had to go back to the cashier. The technician said, ?you?re all set.? I said, ?no I have to pay for my items, I was told I had to wait.? The cashier looked at the service technician and said, ?oh, I didn?t think she was warranty.? I said, ?well you didn?t ask either.? I was pretty bothered by her lack of customer service experience. Her assumptions were uncalled for.

Purchased my CPO Volkswagen Passat last week my buying experience was quick and easy. Came in saw the car drove the car and Within minutes has the deal I was looking for. This is my second vehicle I purchase from an Autonation dealer and can say the team at VW Las Vegas is great.

worse used car purchase ever. they claimed they did a tune up on the truck we just bought after not even a week we notice a misfire, changed the spark plugs and these have no been done in possibly year or longer from the looks ! so had to pay out of pocket for a tune up on a vehicle we just bought ! but on paper even says tune up was done ! plus their workers like to ding doors with their vehicles on my personal vehicle even went through clear coat ! I recommend ihor hes beyond amazing but their used cars dont trust our their word.

Hands down would I reccomend AutoNation VW I was down from Canada and had some front end issues on my 2018 Golf R. Vincent walked me through a smooth professional process to cover it under my canadian warranty down here. I was grateful and appreciative that they could do the work but it blew me away when he had a loaner car for me. Hats off guys you really treated me like gold and would be somewhere I would want to spend my time and money. 5 Stars

they have donuts, water and internet, great service... thank yo Mark

It was a delightful experience. Customer service was excellent

Good service. Maintenance was done pretty quickly

Mark from service and his technician got my problem diagnosed and repaired, they did a through job, no more car alarm going off in the wee hours, well done, thanks so much!

Except for two people (sales and service manager) everyone else is a joke

I never write reviews on anything but this time I had to. My car was repaired in a really shot time and not only that the service experience with Vincent the Service manager ( Sahara Location ) is outstanding! All the people here are Very professional and nice. I would definitely recommend this Dealership to everyone.

AutoNation VW really have genuine care for me and my VW Tiguan! 6 years later and my vehicle is running as if it was brand spanking new! I am still impressed with VW! Thank you for your continued service and treating me as a VIP customer!

Everyone here are very professional and courteous. I have been leasing and buying Volkswagons for roughly 20 years now. There’s a VW dealership closer to me on west sahara but I prefer driving all the way to Henderson because of the warm customer service. They make you feel like you’re important to them. Thank you so much to everyone at AutoNation Volkswagon.

If you buy a car at Auto Nation VW, see Igor. He's the best! Bought 5 cars from him and he has taken care of my family each and every time. Thanks!

I just bought a light socket for my tailgate. 62.00..online I could have bought it for 20.00. What a rip off!! I’ll never ever go there again!!

Kim and the team at VW of Las Vegas was outstanding! I had originally scheduled a service appointment for Thursday, but when I went to drop off my vehicle the day before they were able to complete my service the same day!

The service department is always there to help you. Jeffry and Mark are excellent, I have been taking my different vehicles there for routine maintenance and also repairs for many years. Thank you guys.

Mark was great . He helped me get back on the road

Dealing with car repairs is always frustrating and stressful. The team at Volkswagen definitely lifted my spirits making sure I was 110% satisfied with the service I received. They could’ve easily just let me walk away but made sure I would want to come back to them in the future. Thanks Mark and Vincent for making me feel valued as a customer it is much appreciated!

Kim, Service consultant was knowledgeable, friendly and her customer service was top notch.

Charlotte Wilson, at the Vegas dealership, was a tremendous help! I came in w my engine light on all stressed out as I was about to embark on my 4 hour ride home. She expedited my service and got me on the road that same day. Awesome customer service

Tyler made this whole process a positive experience.

I took My car here for service and Amazing 😉 service experience with Vincent the Service manager . All the people here are Very professional and nice. I would totally recommend this Dealership to everyone. I get my car service her all the time. Thank you 🙏

really appreciate it you guys do my oil changed with out appointment

Excellent service. Jeffrey Lopez is a true professional in the service department.

The service was prompt and I was kept updated by my consultant (Charlotte)on price and time remaining on repair

Jeffery from the service department is very professional and knowledgeable. Perfect customer service!

The service dept especially Mark is always courteous and professional. Mark let me in last minute and got me out of real bind. My car broke down. Without him I would has missed more work and been stranded. That's the way it should be. Care about the person not the company or the buck. However, VW has been a pain about this feedback. Two phone calls and a PM when it should be just a link from their website. Not that big of an issue. Again, however Mark was a hero and that's missing in big corporation customer service nowadays. Good job on him.

my experience was very good and pleasant.

I was due for my car service and I had no appointment. They took me as a walk in and provided top-notch service. Car delivered in a timely manner and they washed my car.

They did not give up until they got my headlight problem resolved. All though it took a few returns, they go the job done

Here is my experience. Lots of area to improve in. GM needs to engage in fixing the break down in communication within the dealership. Stop pushing unnecessary extra services. Learn you your customers are before engaging with. If commitments are made, know the commitments, honor the commitments. If the GM does not trust honorable customers they will not trust the GM. GM does not need to make excuses etc. because there are customers specially the senior retirees who have experienced all this nonsense in their life. AutoNation has some great employees who need leadership. Disgusting experience. Dealer uses pressure tactics and operates like a circus to make the sale. It is kinda fun playing them. Once the sale is made the process to close is a circus. No one knows what they are doing. GM enters the game in the last quarter using pressure tactics to sell extra services downgrading and bad mouthing my insurance company. I was promised on a Thursday that on Monday I will pick up my original invoice and all documents to register my new vehicle at DMV in Arizona. The finance person a two month recruit at AutoNation VW stalled me then told me nothing was ready. Never had the courtesy to call me and tell me they will not be ready. Met the GM. What an experience. She started to stall me. The conversation was disgusting and insulting. She blamed other employees. She is the GM and responsible to communicate with her employees and manage the dealership. AutoNation needs to make management changes to turn this dealership around. If any " customer service" exists " call me. Low end auto dealer.

Mark was a class act and exceeded all my expectations!! I can only recommend AutoNation VW Las Vegas!

Gus Martinez went above and beyond. Exemplifies what good customer service should look like

It was a very pleasant experience with Volkswagen Frank was very nice and answered all my questions he was very helpful

Recently bought a new Jetta from Auto Nation VW on Sahara. The entire experience was wonderful, and I'm very happy I chose AN over the other options in town. I was originally referred to a finance employee via a coworker, but never needed the connection, as an online salesman made quick, professional contact shortly after I'd been on the website "window shopping." Derek was a pro, the dealership was clean and beautiful and the stock was top notch. Every employee I made contact with made the process a little more simple, a little more enjoyable. Although I used a pre-approval with another bank, the credit application process and finance/signature process were a breeze and took no time at all without the usual upsell-palooza. Got a fair price on a beautiful car. Truly recommend you give their team a look.

experience was fine .. no issues.. However what coupons? I take the car there but have yet to receive coupons..

Found the car online. Easy to buy. Not much pressure. MAKE SURE THEY SPELL NAME CORRECTLY. Went to dealer 4 times to sign papers.

Very pleased with service.. impressed with how thorough the check up was, Service Writer was personable and informative.

5 Stars!!!! My experience from start to finish was exceptional! From the time we pulled into the parking lot to being greeted by Manny, to taking a test drive in a 2019 VW bug convertible, to Curt who gave us a sick deal on my now beautiful car, to the closing of all the paperwork and being in the finance office for only 30 minutes, with Casey the Finance Manager, I have to say that this was by far the BEST car buying experience I have EVER had in my life! Thank you soooo much Autonation VW of Las Vegas for making my purchase smooth and fast! You all are the best and have a customer for LIFE!! Go and ask for Manny....you will not be disappointed!!!

The people are all friendly and fair and honest. Very nice place to do business

Customer service was very caring and friendly Recall for air bag was repaired in less than one hour I recommend Auto National for every one Thank you for taking a good care of my Volkswagen Tatjana

The staff is very friendly even when I?ve had my crazy kids with me.

We made a cash purchase and the dealer on Sahara Blvd Las Vegas NV wasn't able to get the purchase forms properly completed. We were contacted several times to return to their location to sign more Forms! Their financial teams are unable to perform their duties in an effective manner most likely due to lack of training and/or complete incompetence!! Stay Away!

Marko helped me out to buy my new Tiguan! He was very knowledgeable and was able to answer all of my questions and even add on to the safety value of this vehicle. It fits my family perfectly and I couldn’t be more impressed with all that was included and I definitely believe I got a great buy. He was incredibly helpful and I even had my 18 month old with me and he even helped me push the stroller and also engaged with my baby. He came off very genuine and was very personable. He didn’t come off like a typical salesman and definitely made the car buying experience pleasant! I recommend MARKO!!! I GIVE FIVE STARS!

Good Customer service very knowledgeable sales associate bought a new passat that im very pleased with I highly recommend this dealership.

Jeff the service consultant was fantastic. Thanks!!

Auto nation VW was great in getting the car I wanted at the price I wanted. Sales and finance teams were really friendly and made sure I was absolutely happy and comfortable.

great customer service, knowledgeable sales person, very accommodating, friendly.

good service

The staff are very good and the service are Excellent .

The service was 1st class very professional. Derek was very understanding and made everything so easy for us. I would recommend AutoNation Volkswagon.

Jeffrey was AWESOME! Very accommodating and made things very easy for me - I’ll be back!

I have been buying all my beetles there for the past 15 years! They always accommodate me and with the new service manager Vincent I will continue to be a loyal customer!

People are professional and nice to deal with, esp Jeffrey.

The agents were professional and thorough!

Justin always presents the facts clearly. Aiding me in making the right choice for my car repairs and for my pocket book

Awesome experience both time with Igor and Marko, go with them.

I’ve had nothing but GREAT service from everyone there. Igor is the best salesman ever. I’ve purchased quite a few cars from him and have always been very happy. He gets all 10’s from me.

went in had service back out in one hour, good service highly recomend.

Great service and excellent customer care.

Jeffrey L was my service advisor and did an outstanding job. My tire had to be replaced, and they gave me a spare until my new tire arrived (it had to be ordered). Jeffrey kept me informed on everything. He delivered superior service to me. Thank you!

jeffrey scott lopez is a very helpful worker. he will take care of you right away if you needed help.

Auto Nation Volkswagen of Las Vegas Service Department always goes above and beyond. I especially like to thank Mark Daddario for working with the warranty company and communicating with me through out (also thank you Mark for tolerating my many questions). Although the warranty company did not immediately approve the work which delayed the completion date, at no blame to A.N. Volkswagen. Because of the attentiveness of the Service Department, and the friendly staff, I will continue to purchase and service my vehicles at Auto Nation Volkswagen of Las Vegas.

I came into the dealer and was meet by Gustavo who addressed my problems quickly. what was suppose to take 1 hour to complete turned out to take several hours to complete to no fault of there's. Gustavo kept me up to date on their progress. end the end the problem was fixes

My experience came in waves. Walked in 30min before my online scheduled service, was found standing in front of 4 service writers, finally one of the Service writers greeted me ,asked for my name and telephone number, then pointed me to the right, said Gus is helping you with that. So I walked over 10ft to my left over to Gus, who then asks me what he can help with. He just heard the whole Initial conversation! Low energy in the department. I waited in the waiting lounge. Was very surprised of the obvious, ie. multiple seated with obvious rips and tears, wires visible and hanging from wall. Side tables weathered. Not what I expected from a Volkswagen Dealer. 1st one I've visited that was of such standards. Having said the above, once my VW rolled into the shop, I simply waited a reasonable amount of time, Gus's service and attention to detail was well above standards. And was on my way. My Tech forgot to place a reminder window sticker, not a big deal to some VW reminds me in car. Which leads me to think there is no check list of any sorts. 1. Bring up the energy! 2.Standards, Standards , Standards! 3. Begin to end check list! Thank you! Really a maybe on the first Q. Would I recommend

Excellent buying experience. Our salesman Derek Jackson was a pleasure to deal with and was extremely knowledgible.

Overall experience quite good. Was very pleased with salesman Marko Jokic.

I had a wonderful experience at the service department after bringing my TDI in for a glow plug light. They let me know when they would begin diagnostic process, when the process was completed, and when the repairs were completed. They repaired the fault and had me back on the road the same day. Both the advisor and mechanic were very courteous and knowledgeable. I would trust them with servicing my vehicle again.

The car buying experience was smooth until the finance guy signed my name on documents. Would’ve have never known if it wasn’t for the bank calling me and letting me know they wouldn’t fund the deal because my signatures did not match. After speaking with the GM nothing was done to correct the situation. This is a very shady dealership as far the finance department is concerned.

3hours for scheduled oil change refused to replace dry rot tires that were said to be new when one blew out

Very friendly, thorough, quality service. I will return.

Very professional. Easy process. This is the second car we have purchased here and will be back for another!

My salesman Marco was incredible. No pushy sales tactics. Just good information about my car the vw Tigan which I love. It was a very pleasant experience. Marco was fabulous.

Very good experience...Came in and was greeted by front desk, got me right in on to get the recall maintenance done...Beverages, donuts, and coffee/teas provided...Finsihed with 2 hours...Dealership provided me with a free car wash at the end

5 stars Marco was very friendly and helpful.

Excelente servicio en ESPAÑOL, pregunta por Manuel Vera (Mani)y el te respondera todas tus preguntas hacerca de comprar un VW nuevo en Auto Nation VW

Anthony Schempre Jr. and Tyler were very helpful and accommodating.

kindness, attention, and speed very good place to do a good business

When I left my car to be repair the service representative said will take one week to be finish . But they took three weeks . And my car still have the same problem . I’m afraid to comeback for guaranteed

Highly recommended.great customer service Recommending Jeffery he is awesome

Service dept. techs and in general all personnel courtious, patient, knowledgeable and very kind in assisting. Thank you!

My salesman Marco was very professional and knowledgeable. Any questions I had he answered. My husband was impressed. My Jetta is more than satisfactory. Overall, a very positive experience and would definitely recommend to friends or family.

I took my daughter to buy her first car. The check engine light came on the test drive and she was told they would fix it. All they did was reset the codes and turn off the check engine light. The car needs a turbo and they are refusing to fix it. She has had her car for 2 weeks with a bad turbo and the GSM and management staff refuses to help her. The want her to pay $1000 to fix it after owning her first car for 2 weeks. Great Job Autonation your staff at your Volkswagen store sucks.

I would recommend not buying certified pre-owned. We purchased a 2014 CPO Jetta in November of 2017, mechanically the car is awesome but in July the clear coat on the rear bumper started coming off behind the right rear wheel. Car Fax is a lie, the toilet paper you used this morning has more value than a Car Fax report because a car can get a complete repaint and not show up on car fax if it was not paid for by an insurance company. I brought this to their attention and the repair attempt was feeble at best, now I have burn marks in the paint from the buffer and not smooth paint on the bumper where it was painted, they painted it behind the dealer not at a body shop. The service manager thought it was acceptable but it looks like crap. Do NOT buy the piece of mind line because if you do you may end up like me, making payments on a vehicle I could have purchased on Boulder Highway at a we tote the note lot and bought an extended warranty and got a better outcome. I wish there were a way to post the way the paint looks now, you would be in horror like I am thinking that the trade in value of this vehicle is greatly diminished by the repaint. The people are very nice like Igor who sold us the car but don't expect to much from the back end support. So to summerize, shop around avoid all autonation dealers, it is a corporation and they are all run the same way, sell you something with that "piece of mind" line and just like the car fax it's an empty line of crap.

Nice facilities and friendly associates! Will definitely come to this location again!

Amazing service and attentiveness at Volkswagen on Sahara!

I only go to Lisa for my repair are oil change. She takes good care of me. She really knows her job.

Lisa always goes above and beyond to make sure my repairs on my car are quick and painless! She always explains the repairs and charges very thoroughly.

Bought a 2005 Jeep Wrangler from this dealer on 06/02/2018, that has supposedly passed their used car pre-inspection. Had it two days when we realized that it was slipping gears because the transmission was bad. Took it back during the five day return period. Salesman asked if we would let them try and repair it, to which we stated that was fine as long as it did not impact the five day return period if they could/ would not fix it, to which he stated no. Thus begins a month long saga of the worst customer service I have EVER had. The short story is that it took them two weeks to even give us a straight answer as to whether they were going to attempt to fix it. Three weeks later, they still did not have the parts to repair it, after telling us they were on order and would be arriving in a couple days, several different times. We finally went directly to the manager of the dealership to get a refund. This now began another three week saga of attempting to get them to send a refund check to our bank. Without a doubt the worst attitudes and worst service I have ever experienced.

Very knowledgeable and professional sales person. Overall. it was an excellent experience!

Be warned: This company is full of liars from the finance manager to the sales manager. Almost a year later and I am still waiting on a refund. Every couple of weeks they come up with a different excuse or paperwork that they need. I have sent them everything they need, via email so I have a paper trail, and they claim they never got it or someone quit and they have to start over again. Worst dealership in Las Vegas! Nothing but lies and incompetence.

I had an excellent experience with my Volkswagon Tiguan sale, my salesman was Ihor Marchenko. He went way out of his way to make sure that I was happy with my new car and he delivered exactly what I was looking for, plus more, he made my experience stress and was never pushing anything on me. I love my new car and I give Ihor a 10+ all around! Excellent salesman and I will definitely send my friends that are looking to buy a volkswagon to him in the future!!

The process was easy and smooth. Dimitre and his staff all took care of me and got me the car I wanted.

Very happy with the service I received. Even though I did not buy either of my VW’s with Autonation VW, I will continue to bring them both for service. Then down the line, perhaps a purchase too.

He handle the trans pacific sale( Hawaii to Las Vegas ), with ease and graciousness.

Mark, my service adviser was great. They did a complete inspection of my 2013 Passat. He advised me what I needed. The price was good, the quality of repair was also good. But the best part is the warranty. I will return for future service.

Once again this dealership has proven to be a joke. The service department and the staff do not know how to take care of their customers. I was just informed that Mark Gilmore is the service director I know he left that dealership for a while but I guess he is back. Mark instructed another employee to steal parts off of my car like my lowering springs. They called me a liar and then when I gave them proof they had to reimburse me and the old store manager apologized. This was a few years ago. I gave them another chance recently and they have failed again

Everyone was very friendly & top notch service!! The apt was easy to make. The apt went smooth & on time. & I'm thankful for the snacks & drinks in the waiting room.

My fiance & I had a great experience at VW, Anthony Winter was our car salesman who helped us find the perfect car for me. He was very transparent, professional & answered all of our questions. We are very pleased with how smooth the whole process went. I would recommend my family & friends to this AutoNation VW Dealership! :) Thank you again Anthony!

Roberto in Service was exceptional...I am 71 years old, from NY, and set in my ways...not your favorite customer...Roberto was able to turn my anger into a positive experience...My car almost ran out of oil...2015 Jetta. No spots anywhere ...no leaks anywhere...Roberto calmly explained all the possibilities to me....very satisfied

The Takata Airbag recall work was done in a timely reasonable manner.

Tyler was amazing and the whole team made my experience fantastic!

Good job. Rep was helpful - explained repairs. Finished work in the amount of time Rep told me. Car sounds better now.

The service was prompt, even if I had no previous appointment. The problems I had ( two ) had been resolved very satisfactory and in a timely manner.

Went in for 50K mile service on my VW Golf. Jeffrey greeted me immediately and explained all aspects of required service in detail. He was very respectful and courteous. My car was finished promptly and even washed. I have a lot of confidence in this dealership and will continue to bring my car in for quality service.

One of the easiest dealerships to work with, made buying a VW stress free!

Lisa in the service department is a woman of her word. She is very prompt at returning phone calls and following through. She helped me through challenges I had with my vehicle.

The staff is very nice and Igor my salesman was amazing. Very friendly, helpful and funny. He definitely made the car buying experience easy.

Bought a new Jetta from Tyler Cloud great person. I knew him from Bocci. No problems great salesman would refer him to anyone

My wife and I have been talking about upgrading from a 2011 Golf to a 2018 GTI. I am currently stationed in Afghanistan so I had to do everything over the phone. My rep was Derrick Jackson and he was very helpful and informative. I called on January 21st, 2018 and my wife picked the car up the next day. This is my 5th VW in 15 years, but I've never been more pleased with the service. Definitely would buy from here again and would HIGHLY recommend Volkswagen Auto Nation.

Great service I went in without a appointment and I was taken in right away and I was out in no time.

Hands down Roberto in services is the best!!!!! He wooed me over when I came in a few days later after my initial visit, he remembered my name and what I need done to my VW Passat. His customer service is beyond standards as I work in one of the major casino, with that kind of customer service I would hire him on the spot. I am so looking forward to my next visit, and will only take my car to AutoNation VW and hope that Roberto will there to assist me again.

Great customer service!!! All employees are always soo friendly. Top notch Customer service.

We were very well taken care of. Service was through and efficient. Even when we requested a few things while the service was being done, they were on the ball.

These guys are AMAZING!! They listen to your concerns, questions and give you the best service! Great job guys!

They are always great . They take care of all my needs and go above and beyond .

Had a very pleasant experience buying a new car with VW AutoNation. My Sales Consultant, Rod Phomvongsa professionalism, honesty and knowledge made my shopping for a new car much easier and less stressful. The Financial Manager, David Serrano did a great job explaining the sales contract and financing of my new car. I would highly recommend VW AutoNation to friends & family.

I can't believe this place awesome customer service with no pressure. I told them what I wanted and Curtis and Merko where looking for it right away, let them know that I had a car to trade into they told me don't worry we will make sure to give you a great deal. I keep telling them the numbers had to work for my trade in or I would not buy the car at all, they gave me the BEST DEAL in town and Merko is an awesome person, all of them are not pushy sales person.

Excellent customer service definitely would recommend to family and friends.

Excellent customer service...highly recommend! Kevin did a great job!

I submitted an offer for a GTI and I don't get a simple response. They must think I'm asking to get the car for free or asking the salesman to make my my monthly payments. Or they simply don't want my business. Maybe I just waste there time!

At least this Dealership wanted to make a Dale and give you incentives.

Nice people; Frank, Anthony and David very profesionals and helpfull on my buying experience. My Tiguan is the second car that I got from that place, and per sure, will not be the last one. Thanks guys.

The entire experience working with Kyrylo was outstanding.

It a very good experience, because the people were very good and very accommodating and they know there job.

Great people. Very proffesional they make comfort and try help about the car you looking for and the payments can you do.. Great experience

Lisa is always friendly and remembers your name , always honest

Middle od June this year the air conditioner started giving us trouble. It works but takes up to 15 minutes to start. It's 2016 Passat and we never had any trouble till then. We took the car to Automation 4 times to fix the problem. The dealer continues to insist nothing is wrong with the air conditioner, and Lisa Abbott was rude.

I want to salute AutoNation-Volkswagen teams. I had been shopping for a truck for three-months and found the perfect deal. I think and further salute is Eric, Rocky, Kevin, Daniel in finance, and mostly Tyler the geek, who keep me informed over the months of searching alerting me when (my) truck was on their lot. Other dealers did not "serve" my needs as well as they did. Do I think I will go back to them? Yes. I think if your shopping around take a few minutes to see there lot, and I'm sure you'll be pleased in cost, finance, and above all, service-de-vintage style. Salutes Team AutoNation Las Vegas, Nv.

The service has been nothing but excellent everytime I go there. Fast, curtious, and professional. Mark is usually my service manager, and he is just awesome...by the way the donuts, coffee and cold water, make your wait even better.....

I went into Auro Nation Volkswagen not looking to get a new car but just to do some research since I already had a different brands leased car with the lease not being done for another 4 months. I was greated by Marco and Egor who were the nicest and most efficient people I have met at a car dealership. They have me a great deal that I could not resist and got me out of my Volvo and into a Volkswagen! The process was short and to the point!

Wonderful experience with my trade-in for a new Tiguan. AutoNation gave me the best price for my old Tiguan, Dmytro took the time and care to answer all my questions, the financing process took less than 30 minutes, and follow-up since I purchased my vehicle has been spot on.

We coming there to get our car serviced and Lisa Abbet is the one that helped us every time we come in. We've been doing business with the app for the last 10 years and we will continue to do business thank you for having someone wonderful like her to help us . ??

Outstanding communication and appreciate the discount.

Great cars and great services. People are very friendly! Nice place to shop!

We were pleased that our car was completed earlier then expected! That rarely happens! ?

Lisa did a great job as she usually does in taking care of any service that is required.

The one star is just because if not I can't post the following review. This is the experience that I got today from VW and your dealer AutoNation Volkswagen Las Vegas. My Volkswagen Tiguan battery was dead this morning, so I decided to call VW roadside assistance around 8:11 am and they told me that “they will be at my home at 9:30 am”, they never showed up and I called again, they told me wait 30 more min. because they were on their way.... 30 min later I called VW again and they apologized for being that late and asked me wait another 30 min, finally around 11:20 pm I decided not to wait anymore, thanks god I have AAA and they came to my home in less than 20 min. and started the car for me. I went to the dealer VW AutoNation at Sahara Ave because also the service light was on. They received my car to perform the service and I asked the service guy who received my car about the price of a new battery because miraculously the warranty expired yesterday!!!! The service guy gave me the price for a new battery but I decided not to buy it from them because the price was higher than the one offered from AAA. THE SERVICE guy was so mad that I didn't wanted to pay for a new battery that he told me that they were full and they didn't had time to perform the service until next week all these after I refused to pay them for a new battery. All this is really unprofessional from this brand and from this dealer, and I don't want to mention problems that I already had with my previous car (another Tiguan).... People stay away from VW if you can and if not at least try a different dealer.

Our sales associate was very knowledgeable and did a great job getting us 2 jettas!

These guys did an awesome job . The deal was so good, with great terms, there was no need for haggling. Tyler Cloud and Anthony Winter-Carter both worked very hard to accommodate my special needs. There were about 3 days of required service work to do the modifications I required. Tyler and Anthony pushed the service department to do a comprehensive job and meet my tight schedule.

It was a great experience to have Derek Jackson as my salesman. He and the finance team kept me comfortable throughout the process and in the end I was completely satisfied with my purchase.

It was a great experience to have Derek Jackson as my salesman. He and the finance team kept me comfortable throughout the process and in the end I was completely satisfied with my purchase.

My salesman was Tyler and he got me in my new 2015 Black Jetta which is now my new baby. Low miles only 2k down and affordable monthly payments. Woo whooo!!! I would totally recommend him and Autonation. Queisha

Purchased a 2015 nissan pathfinder from autonation Volkswagen and everything was great from my salesman "Dima" to the finance manager Yoshwa. Everyone one was extremely helpful and easy to work with. Thank you.

This was my verry first car pyrchase and it was amazing, My 2 sales people Tyler and Derrick were amazing, i was extremely happy with their help and amazed on how they knew the answers to my questions right away, they even sold my parents-in-law a nee car, they said that it was the verry best car sales thst they ever had gone thu (over 20)