Recent Reviews from AutoNation Volkswagen Las Vegas

First and foremost I will never return to this locations. I was leasing a 2016 S Tiguan and the warranty was about to expire so I wanted to see what my options were and I said I wanted to stay around my same payments. They had me test drive a SE Tiguan. Loved it! Wanted it! First they ran the numbers and remaining BAL on my current lease. New PYMT quoted was over $500mn with a huge down PYMT. Couldn't do it. They tried another number but nope. I said I would just stick with my current SUV. An upper EMPL came over and said try the S it's more around your budget. It was okay. I had way more features in my 2016. It felt like downgrading. But I was torn cus my warranty was about to expire. With two kids to worry about I decided to try for the new S. I was there for over 5 hours and they kept telling me my 2016 wasn't done. I decided to try the newer 2018. Took it home last night and I am so devastated and unhappy. Who purchases a NEW vehicle and is so dissatisfied? ME! I am so torn on what to do or feel. I don't even want to drive the new SUV. I felt excited when they had me driving a SE because it had the same features as my 2016 but this 2018 just sucks. They were closed Sunday and I contacted the sales person first thing Monday morning. I asked if there was any way possible to get into the SE because I am miserable. He said if I could get more of a down payment to come in today and they'll try and switch me cars. After finally getting some more money I contacted the sales person to ask what colors they had and he tells me they can't help me cus the new SUV is considered a used car now. Seriously your tell me that after I spent all day trying to get money and time spent. I can't believe the way I was treated and unhappy I came out of your store. Very poor service. Doesn't care to help people. I will never be returning to this location. One person says one thing and you hear something from another person. I wish I could just have my SUV back. Update: I was contacted back from the manager who was very concerned about my needs and wanting to help. I was very shocked the way the manager was treating me with such respect and the eager to help. Sadly you don't deal with many businesses who care these days. I am very happy to say I was put in a vehicle I am happy with which was the SE. I am very grateful for the help I was giving. The manager showed great appreciation and respect for me as a customer. A sad first experience which turned out with a happy ending. Thank you!

The place is not bad what it is bad are the volkswagen beetle cars itself. To many problems with this car they have faulty headlights. They are very hard to change a headlight bulb. Very difficult yo change the battery. Every time I have to change the battery on my bettle it has to be done in a shop cause they have to put code saver machine if not all your bettle's codes will come on. To change a $30.00 dollar thermostat the whole fender and bumper has to come off and ir also includes taking off the headlights. To change a water pump you have to lower the whole motor. Bottom line volkswagen beetle cars are so difficult when it comes to mechanic issues, on top of that parts are very expensive. You could just imagine how much would it cost you to change a simple thing like the thermostat when the whole front of the car has to come off. NEVER BUYING A VOLKSWAGEN BEETLE EVER IN MY LIFE. I DO NOT RECOMMEND THIS CAR OR BRAND

I traded in my 2016 Tiguan S and the dealership first put me in a 2018 S. I honestly felt like I downgraded because it didn't even have any of the features my 2016 had. I was not happy what so ever about the newer S model. I was contacted back from the manager who was very concerned about my needs and wanting to help. I was very shocked the way the manager was treating me with such respect and the eager to help. Sadly you don't deal with many businesses who care these days. I am very happy to say I was put in a vehicle I am happy with which was the SE. I am very grateful for the help I was giving. The manager showed great appreciation and respect for me as a customer. A sad first experience which turned out with a happy ending. Thank you!

Another great purchase at Autonation Volkswagen!! Great customer service from Donald Macdonald, who was the salesman. Knowledgeable and professional. Lisa Abbott in the service department very quick and reliable getting my new 2017 Passat tinted and back to me on time, actually with time to spare. Manager and finance managers nice. If you ask questions they will go over all and any questions you have so you leave feeling confident. And last but not least the Volkswagen!! My second one! Loved my 2012 Jetta put 100,000 miles on it with no problems just regular maintenance and I know she would of ran for hundreds of thousands more but it was totaled out. I’m just as confident in my new 2017 Passat. Not only is she eye � catching. I know it’s a reliable vehicle I will be happy to drive for years, and quiet and smooth comfortable ride. Thank you again, Autonation Volkswagen Las Vegas!! I can’t wait to purchase again from you in the years to come!!!

Roberto in Service was exceptional...I am 71 years old, from NY, and set in my ways...not your favorite customer...Roberto was able to turn my anger into a positive experience...My car almost ran out of oil...2015 Jetta. No spots anywhere ...no leaks anywhere...Roberto calmly explained all the possibilities to me....very satisfied

The Takata Airbag recall work was done in a timely reasonable manner.

Tyler was amazing and the whole team made my experience fantastic!

They don’t even deserve 1 star! Their customer service is the absolute worst! I have had an ongoing issue and wasted a lot of money by trusting this location and service center. Mark (service manger) has the worst communication skills! It’s very hard to trust this service center with performing any maintenance without thinking they are deliberately trying to f*#% you over! FYI: I’m still waiting on my email for what was quoted and/or a phone call. I won’t hold my breath, but I will be paying you a visit soon. Maybe face to face you’ll be a little more attentive! UPDATE! I originally received my quote over the the phone from Mark Gilmore (Service Director) now what I was told over the phone and what was emailed to me are totally different prices! No surprised one bit! They prey on woman and try to rip them off! Not a care in the world from Mark! Reporting this location to BBB and reaching out to corporate.

Good job. Rep was helpful - explained repairs. Finished work in the amount of time Rep told me. Car sounds better now.

The service was prompt, even if I had no previous appointment. The problems I had ( two ) had been resolved very satisfactory and in a timely manner.

Went in for 50K mile service on my VW Golf. Jeffrey greeted me immediately and explained all aspects of required service in detail. He was very respectful and courteous. My car was finished promptly and even washed. I have a lot of confidence in this dealership and will continue to bring my car in for quality service.

Roberto is amazing. Thankful for his help with my car after transitioning to a new volkswagen service center since moving here to LV. �

One of the easiest dealerships to work with, made buying a VW stress free!

Bought my car here and went in 3 months later concerned about a noise coming from the engine. At 11.30 am I asked the service guy if someone could take a quick listen to the noise just to see if it needed immediate attention or I could continue to drive until I could get an appt. I was told no one could take a minute to listen as they were all going on lunch break soon. I asked if he would jus pop out with me to take a listen and he said no. Awful service. I then drove to another dealership (still during 'lunch hour' )and they took care of me immediately...needless to say they now have a new customer and ambassador.

Lisa in the service department is a woman of her word. She is very prompt at returning phone calls and following through. She helped me through challenges I had with my vehicle.

The staff is very nice and Igor my salesman was amazing. Very friendly, helpful and funny. He definitely made the car buying experience easy.

On the day we stopped, the manager in this place seemed angry. I almost felt bad for trying to "ruin" his bad day. Almost. Anyway, everyone else was super cool and friendly. Probably won't be shopping volkswagen any time soon though, and, now definitly have my radar up for autonation in general.

Bought a new Jetta from Tyler Cloud great person. I knew him from Bocci. No problems great salesman would refer him to anyone

My wife and I have been talking about upgrading from a 2011 Golf to a 2018 GTI. I am currently stationed in Afghanistan so I had to do everything over the phone. My rep was Derrick Jackson and he was very helpful and informative. I called on January 21st, 2018 and my wife picked the car up the next day. This is my 5th VW in 15 years, but I've never been more pleased with the service. Definitely would buy from here again and would HIGHLY recommend Volkswagen Auto Nation.

Bought a brand new Passat from them. The front rim was mismatched. They told me they ordered a rim and I waited for 2 weeks before I discover they didn’t actually order a rim. Then finally the rim comes in and it’s the wrong rim. At this point I have came into this dealer 4 times regarding the rim and now I have to go in another time. Please keep in mind I bought two cars at a time at this dealer. Which was also a bad experience. I recommend anywhere else but here.

Be Aware if you are Buying a Car Here.....I bought a 2017 passat from these guys and after a year my car is being having issues with the brakes. I went there two times because every time I brake it has a noise and they keep telling me that is dust from the brake pads and washing the car you get rid of the noise wich is a pain. Now every time I brake the whole car shakes so i went back and guest what? the brakes are not included in the warranty and i have to pay $70 for them to check what is wrong.. reallyyyyy.

Originally had a great experience with a salesman named Tyler, he was straight forward and transparent! As soon as the sales manager, Robin, came to talk to me my experience fliped 180 degrees. He heard one thing he didn't want to hear (me financing through my bank instead of VW Credit) and he became rude basically saying there's no point in him doing the deal that way. I couldn't believe the tone he took with a customer. I proceeded to Findlay North Volkswagen were I was properly assisted. I will never return because of Robin, I hope management realizes the business that kind of attitude drives away. Thanks for reading!

Came here for a couple of bolts for my Volkswagen brake caliper, I really need them desperately, and they were the only guys in town that had them, I was a bit surprised at the price, I think it was $9 per Bolt, but I had to have them, took a little bit of time to check out the people are very friendly

Hands down the worst customer service I have ever had you know that feeling where they make you feel like your a valued customer and you turn around and they make false promises and then you go and confront them about it to claim the promises and they hit you with a... oh if its not in writing we cant honor it! Thats total bs!!!!! Also they screwed me and my mom on the interests rates as well. We went back before the 5 day grace and returned the cars. I will never do buisness here again nor I will evere recommend any of my friends and family to this place SPECIALLY DONT DO BUISNESS WITH IGOR HE IS VERY UNPROFESSIONAL AND LIES STRAIGHT IN YOUR FACE. I could not believe the bad experience i had here autonation you suck for hiring these unprofessional people! Never again!

They have no idea what customer service is and they are very unhelpful in the repair estimates, they lie about the repairs the vehicle needs,

Great people..and service..actually was fast and stress free

Generally good experience. Mark Daddario is professional, friendly, and effective. I had 2 minor things for why I'm taking 1 star off and not giving 5. First, when I went to the cashier they attempted to charge $350, the full price, when I already paid $200 of it the first time I was there. It was corrected and appeared to be a benign error, but still. If my wife was picking up the car and didn't know about the earlier payment, we could have missed it. Not good. Second, while they replaced the ceiling sunglasses compartment (and for a steep price) the ceiling fabric attached around it was left loose. I'm addressing this and hope to resolve, but still. Those are two minor issues for why I'm giving 4 stars.

Great service I went in without a appointment and I was taken in right away and I was out in no time.

Hands down Roberto in services is the best!!!!! He wooed me over when I came in a few days later after my initial visit, he remembered my name and what I need done to my VW Passat. His customer service is beyond standards as I work in one of the major casino, with that kind of customer service I would hire him on the spot. I am so looking forward to my next visit, and will only take my car to AutoNation VW and hope that Roberto will there to assist me again.

Called them and asked if they’re able to fix the emissions matter on my tdi and was told yes. Dropped the car for app and was told they’re not ready blaming on each other!! Rescheduled again for the same matter and got done 2 out of 4 items that suppose to b done on my car!! Again they said they’re not aware of that! Called vw headquarters and got confirmed that all 4 items supposed to b fix on my car!! Tdi emissions DEF refill DIRSEL reffil OIL CHANGE Very disappointed!!

Great customer service!!! All employees are always soo friendly. Top notch Customer service.

We were very well taken care of. Service was through and efficient. Even when we requested a few things while the service was being done, they were on the ball.

These guys are AMAZING!! They listen to your concerns, questions and give you the best service! Great job guys!

They are always great . They take care of all my needs and go above and beyond .

Total Disappointment! I purchased a 2018 VW Tiguan about 3 1/2 weeks ago. This is the first time I ever purchased a new vehicle outside of GM products. BEWARE if you are trading in a vehicle. Make sure you know what your payoff is. My payoff came short that I just paid the difference myself as to not affect my credit. The BIGGEST disappointment is that after over 3 weeks of leaving messages, texts, and even one personal trip is that NO ONE has responded to this day. So the service is the issue. I could never recommend this dealership as once you buy the vehicle they do not respond. Fortunately for me the amount was minimal, but the SERVICE was so disappointing is my main complaint that you spend this much money. I am not rating the vehicle only the service. I waited to write this review hoping someone would at least respond, how sad.

Had a very pleasant experience buying a new car with VW AutoNation. My Sales Consultant, Rod Phomvongsa professionalism, honesty and knowledge made my shopping for a new car much easier and less stressful. The Financial Manager, David Serrano did a great job explaining the sales contract and financing of my new car. I would highly recommend VW AutoNation to friends & family.

Worst customer service i spoke to selina on the phone she gave me attitude was very rude and loud over the phone they don't care about loyal customers they only care and give good .attention to new clients or people that are trying to buy a new car since they get comission the parts they use on the cars are cheap battery doesnt even last what its supposed to last my charging port has been fixed like 6 times and goes bad right away dont recommend volkswagen or at least not this one here ... even the manager i spoke to was rude he just transfered my call to selina to whom i had the worst experience ever i will now be calling cooperate to file a complain about all this

Worse customer service

Over priced and confusing service. Came in for my 60,000 mile service and a transmission service I had been told my car needed. The tech told me they had changed their suggested services and I didn’t need a transmission service. Of the 15 items done at 60k I only got a 120$ oil change. Tech forgot to put new wiper blades and gave me my car with wax key psi readings. Unimpressed.

I can't believe this place awesome customer service with no pressure. I told them what I wanted and Curtis and Merko where looking for it right away, let them know that I had a car to trade into they told me don't worry we will make sure to give you a great deal. I keep telling them the numbers had to work for my trade in or I would not buy the car at all, they gave me the BEST DEAL in town and Merko is an awesome person, all of them are not pushy sales person.

Excellent customer service definitely would recommend to family and friends.

Worst service ever, save yourself the headache, do not bring your car here. Go to the dealership in Henderson. This company will keep your car weeks nobody calls, and when you finally get someone on the line they all tell you the same story of "oh another delay, we apologize"... how about don't apologize fix the car. Am I to believe my Volkswagen Passat has the rarest alternator humans could manufacture?

Excellent customer service...highly recommend! Kevin did a great job!

I submitted a offer for a GTI and I don't get the courtesy of a simple response after many emails. Maybe they think I'm asking to get the car for free or asking the salesman to make my monthly payments. Or maybe he already has to many sales for the month and wants to relax or maybe they just don't want my buisness.

At least this Dealership wanted to make a Dale and give you incentives.

I submitted an offer for a GTI and I don't get a simple response. They must think I'm asking to get the car for free or asking the salesman to make my my monthly payments. Or they simply don't want my business. Maybe I just waste there time!

Nice people; Frank, Anthony and David very profesionals and helpfull on my buying experience. My Tiguan is the second car that I got from that place, and per sure, will not be the last one. Thanks guys.

Service after service after service for my 2010 Volkswagen. If it's not one thing, then it's something else. Will never purchase a VW ever. Its like buying a Chrysler.

Bought 1st vehicle with them things went fairly smooth. Didnt think much of the 25 inquires thought it was just them shopping for a good rate. Came back with 24.99%. Went back for 2nd Vehicle. Pulled our credit 26 times then an additional 14 times with out authorisation. To the point where when we went to our bank to secure the loan ourselves they told us we had to many hard inquiries to approve the loan(which was at 7.9%). They did refund our deposit and Registration. Yes they gave us the green slip with no finance approved. The general Manager Robin was super nice to us up until they couldn't get us finance. Then he turned in to a rude obnoxious little man. I would have fired him if I was above him. Now they claim to do a 100+ point check. 1st vehicle AC was not charged and alignment was off. 2nd vehicle made a thumping noise when accelerating(never fixed most likely a wheel bearing), The their was a "loaner" vehicle the the wipers(checked on inspection) were falling off. All these things should have been caught by inspection. Don't believe the inspection report. 3 out of 4 vehicles driven failed their inspection report. I felt bad for our sales person as she went above and beyond the call of duty and deserves better than this con artist run dealership. My advice stay away from this place you can do better.

Jeffrey gave me a good deal on my oil change. Their customer service was excellent!

Sales man was good but went down hill as soon as the sales manager got involved. I filled out a credit app and asks them to go through my bank, he did not and tried to get me to agree to a 9% interest rate. I went through America first credit union ( my bank) and got a 2% rate. I had to bring them a check from my credit union because he said that they do not use them because (they take too long). Nice customer service. I paid 120% of what the car was valued at because of this (no have price) more like we like to overcharge everyone once, because I doubt they have many return customers.

The entire experience working with Kyrylo was outstanding.

Terrible service and no clear communication.

It a very good experience, because the people were very good and very accommodating and they know there job.

Great people. Very proffesional they make comfort and try help about the car you looking for and the payments can you do.. Great experience

Great sales staff, and service dept staff as well.

Lisa is always friendly and remembers your name , always honest

Middle od June this year the air conditioner started giving us trouble. It works but takes up to 15 minutes to start. It's 2016 Passat and we never had any trouble till then. We took the car to Automation 4 times to fix the problem. The dealer continues to insist nothing is wrong with the air conditioner, and Lisa Abbott was rude.

I want to salute AutoNation-Volkswagen teams. I had been shopping for a truck for three-months and found the perfect deal. I think and further salute is Eric, Rocky, Kevin, Daniel in finance, and mostly Tyler the geek, who keep me informed over the months of searching alerting me when (my) truck was on their lot. Other dealers did not "serve" my needs as well as they did. Do I think I will go back to them? Yes. I think if your shopping around take a few minutes to see there lot, and I'm sure you'll be pleased in cost, finance, and above all, service-de-vintage style. Salutes Team AutoNation Las Vegas, Nv.

The service has been nothing but excellent everytime I go there. Fast, curtious, and professional. Mark is usually my service manager, and he is just awesome...by the way the donuts, coffee and cold water, make your wait even better.....

My car was having some issues this week and I made an appt online with Mark, a service advisor, for 1130 am. The only weird thing that I couldn't figure out was how to let them know I planned to wait for my service to be done because online it only gave me an option for drop off. When I arrived I let Mark know that I was having another issue with my car not starting at all and that I'd rather just see what was going on with that and I told him I would be waiting. He told me I should have picked wait on the online option because he would have called me and let me know that his guys go to lunch from 12 to 1. He estimated they wouldn't even be looking at my car until after 1. I let him know that was fine because I had no other option ( I'm patient, I honestly didn't care). I had complimentary donut and coffee while waiting, and maybe 20 minutes later, Mark came over and told me what the issue was with my car. We went over the options to resolve it and they literally had me out of there in about the next 30 minutes! I really appreciated not having to wait so long as previously expected (I was keeping my fingers crossed that it could be done the same day at the very least!). And dealing with Mark was a pleasure. He was kind, courteous, and straightforward. I Will be back for future needs.

AutoNation is the worst company do not come here to buy your VW. The car itself is great but AutoNation is horrible.

They have definitely cleaned up their service act and integrity of the brand. Minimal and reasonable wait time. Christopher Guilkey is a very professional and respectful service advisor, something that has been sorely lacking in the past. The only reason I didn't give 5 stars is because the mechanic forgot to reset the maintenance reminder so I had to go back next day to have that taken care of.

I went into Auro Nation Volkswagen not looking to get a new car but just to do some research since I already had a different brands leased car with the lease not being done for another 4 months. I was greated by Marco and Egor who were the nicest and most efficient people I have met at a car dealership. They have me a great deal that I could not resist and got me out of my Volvo and into a Volkswagen! The process was short and to the point!

It was ok..

The WORST experience I ever had with a repair shop. I waited for 5 hours to have my car looked at after my scheduled appointment. Which wasted my whole day. What is the point of scheduling an appointment? I'm very interested in this answer. And I paid pointless fee to have my looked at.

Wonderful experience with my trade-in for a new Tiguan. AutoNation gave me the best price for my old Tiguan, Dmytro took the time and care to answer all my questions, the financing process took less than 30 minutes, and follow-up since I purchased my vehicle has been spot on.

This dealer has really poor customer service

I didn't want to provide feedback on AutoNation VW, since my experience was very middle-of-the-road... but despite several attempts to unsubscribe from their emails, and still receiving a "please review us!" email every other day, I feel like this is the only way to make it stop. I took my car in for 10,000 mile maintenance. I was told this would take 60-90 minutes. It took a little over 2 hours. I received no updates during this time. When service was completed, they returned my vehicle. They did not explain the services performed or the status of anything like the brake pads or fluids other than "everything checked out." The car wash was not the best... my car wasn't filthy when we brought it in, but it wasn't cleaned well when we received it back. They performed the service I brought the car in for, I believe... but there were absolutely no frills other than that. So all in all, it was fine... I'd say three stars, minus a star for spamming me for feedback even after I've unsubscribed from their emails.

We coming there to get our car serviced and Lisa Abbet is the one that helped us every time we come in. We've been doing business with the app for the last 10 years and we will continue to do business thank you for having someone wonderful like her to help us . ??

Outstanding communication and appreciate the discount.

Great cars and great services. People are very friendly! Nice place to shop!

We were pleased that our car was completed earlier then expected! That rarely happens! ?

Lisa did a great job as she usually does in taking care of any service that is required.

Good service. Prices seemed reasonable. They found a couple recalls that were fixed for free. I had my car back in 1 business day.

Very pleasant visit. Everyone involved was helpful, polite, and friendly. My only concern was that we did not get a courtesy call when our vehicle was done being serviced.

The one star is just because if not I can't post the following review. This is the experience that I got today from VW and your dealer AutoNation Volkswagen Las Vegas. My Volkswagen Tiguan battery was dead this morning, so I decided to call VW roadside assistance around 8:11 am and they told me that “they will be at my home at 9:30 am”, they never showed up and I called again, they told me wait 30 more min. because they were on their way.... 30 min later I called VW again and they apologized for being that late and asked me wait another 30 min, finally around 11:20 pm I decided not to wait anymore, thanks god I have AAA and they came to my home in less than 20 min. and started the car for me. I went to the dealer VW AutoNation at Sahara Ave because also the service light was on. They received my car to perform the service and I asked the service guy who received my car about the price of a new battery because miraculously the warranty expired yesterday!!!! The service guy gave me the price for a new battery but I decided not to buy it from them because the price was higher than the one offered from AAA. THE SERVICE guy was so mad that I didn't wanted to pay for a new battery that he told me that they were full and they didn't had time to perform the service until next week all these after I refused to pay them for a new battery. All this is really unprofessional from this brand and from this dealer, and I don't want to mention problems that I already had with my previous car (another Tiguan).... People stay away from VW if you can and if not at least try a different dealer.

Our sales associate was very knowledgeable and did a great job getting us 2 jettas!

These guys did an awesome job . The deal was so good, with great terms, there was no need for haggling. Tyler Cloud and Anthony Winter-Carter both worked very hard to accommodate my special needs. There were about 3 days of required service work to do the modifications I required. Tyler and Anthony pushed the service department to do a comprehensive job and meet my tight schedule.

It was a great experience to have Derek Jackson as my salesman. He and the finance team kept me comfortable throughout the process and in the end I was completely satisfied with my purchase.

It was a great experience to have Derek Jackson as my salesman. He and the finance team kept me comfortable throughout the process and in the end I was completely satisfied with my purchase.

My salesman was Tyler and he got me in my new 2015 Black Jetta which is now my new baby. Low miles only 2k down and affordable monthly payments. Woo whooo!!! I would totally recommend him and Autonation. Queisha

Purchased a 2015 nissan pathfinder from autonation Volkswagen and everything was great from my salesman "Dima" to the finance manager Yoshwa. Everyone one was extremely helpful and easy to work with. Thank you.

We were die hard GM owners. Our son in law found his VW Beetle after a internet search, and was extremely happy with all the dealings with the dealership. We found out, by chance, there was a new 2017 Beetle, just delivered. We look at the car, decided it was PERFECT for us and bought it. Sure, there always is a paperwork delay or servicing of the new car delay, bvut, Tyler and Derrick, along with everyone at AutoNation was friendly, never pushy, and actually treated us with respect. A great experience for us, compared to the GM dealerships experiences we have had over many years. I highly reccomend Auto Nation Volkswagon!!

The store manager attempts to intimidate you with a bad attitude. I did not get the car I wanted and they made me choose another car. The salesperson was nice at the beginning but once I came to return the damage car he sold me, he was very rude. He sold me a "certified" 2014 jetta, that was leaking oil and damaged underneath. I went back and they gave me a different car that I didn't want either. The salesperson goes by Kevin but his real name is Kyrylo Manilo. I would never buy another car from this dealership and I would not recommend it to my friends and family. Instead of going to this Volkswagen, I recommend findlay north Volkswagen, where I have had much better experiences.

This was my verry first car pyrchase and it was amazing, My 2 sales people Tyler and Derrick were amazing, i was extremely happy with their help and amazed on how they knew the answers to my questions right away, they even sold my parents-in-law a nee car, they said that it was the verry best car sales thst they ever had gone thu (over 20)

Service was good, appointment was for a specific time ,when I arrived on schedule I was taken to appropriate place to wait for vehicle.

Best experience getting a new car they made it very easy and very friendly

I feel like Jeffrey Lopez worked very hard to guide your techs to accomplish a routine service of my wife's 2010 Beetle, AND,take care of a more serious problem with the AC.

What a pleasant, efficient, and quick service writer. Lisa knows her stuff and under promises and over delivers!!!!

Autonation VW really made a good impression on me. They were very informative and I didn't feel stressed or pressured the whole time I was there. April and Tyler made my experience welcoming and answered all of my questions. The whole vibe of the dealership was different compared to the prior ones that I had visited. There was one dealership that I visited pushing me to do a credit application when they knew I just wanted to finance personally through my own bank, but this place was much different. Overall, if you're looking to purchase a vehicle, I highly suggest this dealership. Everyone is very friendly and you won't be pushed to upgrade to a car you don't need/can't afford.

Chris in service was great! They found the issue and fixed quickly. Added bonus they washed my car. I know I paid for it in the long run but it was a nice touch. Thanks!

Awesome customer experience. Quick car buying and service package was outstanding. thank you

Lisa Abbott was great. Very personable and professional. The service to my Passat was done promptly while I waited. I will return.

Its was awesome ++ Jeffery did a good job, thanks for the great service!

This is my third lease from AutoNation VW. I was able to have a deal presented on the car I wanted before going in which saved me so much time in finalizing everything. definitely the way to go!

Great service until you sign the purchase contract, then silence. I've been waiting 27 days for this dealership to complete the paperwork so I can register my car. In the early weeks, I kept getting told "you just have to be patient" - after I passed 25 days, Brenda finally admitted that the paperwork had not even been started. When I call, no one is at their desks and phone messages do not get returned. Take some ownership!

We have always had great service at this dealership. The staff is friendly, helpful, efficient and knowledgeable! If we ever have any questions or concerns, they are dealt with quickly and we have had no difficulty with our car. On our most recent visit we were helped by Mark - he made our day!

Let me cater to you, 'cause baby this is your day..." Autonation VW is awesome with their customer service. There was a mix up with my appointment and normally they can't do service beyond 11am and I showed up at 11:30 but they still took care of me though it was their lunch time. Also, they served me pizza after I already had my donut and coffee. That's quality customer service! Keep it up guys! I'll see you again for my next oil change!

Great experience . I test drive a few and settled on the Passat. It's close to home and I can visit in a short drive there.

Local VW dealership

always polite and they explain service being done and services required and or completed. prices seem fair considering the smallness of LV waiting area always clean and supplied with reading material if you have to or want to wait. Just a very pleasant experience and good staff

I would like to thank Mr. Marchenko for his great professionalism and willingness to help. Mr. Marchenko was a great asset, very product knowledgeable and friendly. I will certainly refer friends and family and as for myself I will continue to do business with Mr. Marchenko awesome experience. Thank you!

Great service very pleased .highly recommend great costumer service

I usually prefer going back to the same exact dealer that I spent the time financing and purchasing my vehicle through in the first place. I am always treated well, their service center is reasonably priced based on my immediate knowledge of most repairs for my vehicle. In the mindset of providing the best service, returning to the main dealer for the vehicle is best to improve longevity on your Volkswagen. The technicians provided detailed feedback on the performance based on my needs and recommended with a print-out how I should move forward with further service. Good atmosphere, although the wait was a bit longer. This is common considering I visited during peak time on a Saturday between 12 and 1PM. I included with my oil change, tire rotation and swap of some wiper blades.

Bought a car from here, experience was ok until I went to have my tires rotated and the wheel lock key didn't come with the car so now they want to charge me for a whole new set of wheel locks. I heard terrible things about the customer service from this location and now I see why. Will never go back for a sale or service. Only 2 stars because the sales guy was cool

They are very helpful regarding my auto service and always responsive to my questions and needs.

Been coming here for 1yr now for oil change. This place been good to my car. Tells me what I needed and what need to repair or replace. Always nice and fast service.

Thanks for all the help Jeff. Make sure to come back for services and thanks for putting up with my dad

This place is the best. Go see Ihor Marchenko, greatest salesman ever.

I have been a loyal VW owner for many years. I just bought a new Golf R less than 6 months ago. During a trip to Las Vegas, my check engine light came on and I stopped here to see what the cause was before I drove home. The lady at the service desk was the most rude person I have ever met. I just wanted to know what was wrong with my car and didn't mind if I waited. She went on and on about how it would be at least 30 minutes and I can't just waltz in and cut everyone that have been waiting before me. I never implied I wanted special treatment and was willing to wait. She told me she would have a tech with me when possible. I went back to my car to wait and she stormed out saying that her manager wants me to check my car in to be serviced and that she didn't know how long it would take. I told her that she was a very rude person and that I have never been to such a horrible VW dealer. She didn't even care, she slammed my car door in my face and walked away.

Great car for the price

Lisa Abbot is fantastic!!! The facility is clean and the repairs were accurate and timely.

I started looking at this place because of a rating I saw regarding one of the sales managers Kurt. Thank you to whoever wrote that review, it led me to an awesome car buying experience. These guys were amazing. I drove 500 miles each way to buy my first brand new car and I didn't regret it for a second. Derek was a phenomenal salesmen, Kurt was an amazing manager who had my care at the forefront the entire time. I brought my 6 year old son along for the road trip and I have never seen a crew so family friendly. At one point my son must have played with at least half the staff. These guys post cars at fair prices and are awesome on trades. My wife is looking at a new car as well and I wouldn't hesitate for a second to take the trip to auto nation if she decides on a VW. Thanks guys for all that you have done for myself and my son. He loved making airplanes with everyone.

Lisa Abbott is the best service advisor I've ever worked with. Overall both Vegas Cadillac dealerships could learn a thing or two from Auto nation Volkswagen.

This was by far the best car buying experience we have ever had. Our salesman, Frank, was outstanding. We talked about what we were looking for, price and test drove a Jetta all within an hour. The financial end of the transaction took a couple of hours, understandable to a point. Our time with Alexa in financing was just as pleasurable as the time we spent with Frank. Two great employees for AutoNation.

Was having an issue my 2010 GTI and took it in for repairs for a high fluctuating rpms issue. Dealer said they fixed it, minus the OEM spark plugs, got those replaced and still having the same issue. Took it back Friday and said they fixed it again, on the way home same exact issue. 2 trips to the dealership and $2000 later, have to make a third trip in the morning.

I have been there for 10K Service. Mark was so cool enough to handle all my concerns.He is Great.I will go there for my 20K servicing

Excellent customer service. Lisa very nice and attentive. Thank you

I had my car towed for a steering wheel column lock defective message which when investigated it was suggested I seek immediate repair. I had my car towed to Autonation VW. Lisa Abbott was my service advisor. She contacted me to find out the exact problem and from that point kept me apprized of each phase of repair from having to order the part to the completion of the repair. She was wonderful.

They were nice

Customer service needs improvement. Not much communication when I arrived, just a few people saying they'll be with me in just a few minutes. Waited 20 minutes for someone to help. After I gave instructions on what needed to be done, service agent did not write anything down. I told him the new wheel that needed to be swapped out was in the trunk. When I came back to pick up my car, the old wheel was still on car and new wheel was still in trunk. No apologies, just took my keys and said to wait.

Cons: Went in to check on a vehicle to compare it to another one. During the test drive I was given the run down about how they only sell vehicles in perfect shape or else they'll sell it to a smaller dealership. Salesmen skimmed through the inspection claiming everything passed, then asked about the price. I offered lower and was told NO. I was told that at Autonation there is no negotiation on price because they know the vehicles worth and they know it's in perfect shape. I was sold rather quickly. Had to wait over two hours to see the finance guy, that was annoying. I asked the salesmen if i find anything wrong with the vehicle, if they'd take care of it. He said they'd work something out but he was certain there wouldn't be anything wrong with it. I trusted him and the dealership and the process. Four days after purchase I brought the vehicle to Subaru for maintainence info. Vehicle not only didn't get the 100k service, but I found out it had an oil leak, cracked lower control arm bushings, mis matched tires, and bad wiper blades. I called and brought the vehicle back; sales manager wouldn't budge an inch on repairing the vehicle, and wouldn't take any responsibility for lying about the condition of the vehicle. I also finally decided to check the inspection report, and it does list that it has an oil leak. lol. Sales manager still wouldnt work with me then. Pros: MANAGER DID OFFER TO TAKE THE VEHICLE BACK THOUGH!! That was a nice surprise, but I had already paid for a full tune up. Nice facility with nice and friendly staff. I must say the sales manager was very polite about telling me I bought a car as is. Advice: This is a typical dealership, complete with BS lines to get you to buy. Don't trust what they claim about only selling used cars in excellent shape. They're rattlesnakes and if you don't do your due diligence and have the vehicle checked out before buying, you'll get bit.

Employees were extremely courteous & helpful in fulfilling my VW needs.

Excellent Car and Excellent Service, super Fast, thanks to Dmytro Ryzov to help me with everything, I’m recommend it to my friends. Thanks Again

Really content with my over all experience. My sales person Kevin was very professional and knowledgable on every aspect.

Had my jetta serviced. Got in n out.Fast and friendly Thanks

This was the absolute worst experience I have ever had at a car dealership. My wife and I showed up having already picked out the car that we were going to purchase before hand. We had a check in hand ready to purchase the car. We finalized everything with our salesperson (who was helpful). After that it took an additional 3 and a half hours before we were brought back to sign papers. When they finally brought us back to finish the deal they gave our papers to the finance person who had only been working for 2 days while the experienced finance manager was laughing with his cooworkers. If the dealership would've been busy I would've been more understanding but we were the only people there!! This is a clear sign of horrible management. I would avoid this dealership at all costs.

This was the absolute worst experience I have ever had at a car dealership. My wife and I showed up having already picked out the car that we were going to purchase before hand. We had a check in hand ready to purchase the car. We finalized everything with our salesperson (who was helpful). After that it took an additional 3 and a half hours before we were brought back to sign papers. When they finally brought us back to finish the deal they gave our papers to the finance person who had only been working for 2 days while the experienced finance manager was laughing with his cooworkers. If the dealership would've been busy I would've been more understanding but we were the only people there!! This is a clear sign of horrible management. I would avoid this dealership at all costs.

We came in today with financing in hand, expected to be in and out within an hour. The process took nearly 4 hours. The staff knew we were in a rush on our way through to California, but we were left sitting in the lobby for over two hours while it appears nothing was being done to get us on our way. And in the end we ended up correcting the finance guy on his math � Our salesperson Tyler was excellent and made his portion of the deal a breeze! Everyone else was slow and inconsiderate.

The team always remembers us when we go in. So great that I brought my husband in to purchase a car with them!!!!

Great customer service. Derek Jackson was a true gem of a salesman. Not too pushy and helped me find the exact right vehicle to fit my budget and needs. Also, thanks to the finance department for approving me so quickly and with very little hassle on a vehicle that I thought was out of my financial bracket.

Took my car here because my check engine light was on and my regulator is out on one of my windows. They said they needed to test the battery. Upon giving me my car back the radio now has this loud static noise coming from it. They said it was doing that because I needed to replace the battery. Now the battery is replaced the radio is still making the noise. They then tried to blame it on it being a aftermarket radio. Now they are trying to say it's a grounding issue, but my car didn't have the noise or an grounding issues before they did whatever they did to battery. Now they are refusing to fix a problem they caused. Had to file a complaint with corporate this morning. Hopefully I can get resolve for this issue, especially since my radio was working fine and had clear sound prior to them touching it! Then Allen the service manager kept trying to talk over me because he know they messed up something on my car. Then tried to say well they gave me a break on the price on my car so basically I shouldn't be complaining about getting my car back and the radio not working. I asked they want me to come pay the additional $157 and he said no.

Took my car because my check engine light was on and my regulator is out on one of my windows. They said they needed to test the battery. Upon giving me my car back the radio now has this loud static noise coming from it. They said was because I needed to replace the battery. Now the battery is replaced the radio is still making the noise. Now they are trying to say it's a ground issue, but my car didn't have the noise or an ground issues before they did whatever they did to battery. Now they are refusing to fix a problem they caused. Had to file a complaint with corporate this morning. Hopefully I can get resolve for this issue, especially since my radio was working fine and had clear sound prior to they touching it!

Went to my Usual Tech. Employee Ms. Lisa Abbott. Ms. Abbott displayed an all business approach and is very precise in her work. My Car was serviced in a reasonable amount of time and I love the fact that it is always cleaner when I leave then when I drove it in. I am very confident in AutoNations Service Dept. and love the Donuts!

Very pleasant. Personnel polite and respectful, not pushy.

Fast service on my daughters Jetta while I waited. Called for an appointment before, everything went smoothly.

My dashboard message indicated that my Passat needed an oil change NOW. I Just drove from Los Angeles to Las Vegas and never been to this dealership. I anticipated a problem scheduling immediate service. Mark was able to "squeeze" me into the schedule. I dropped off my Passat and in a couple of hours the service was completed and the car washed.

if I could give 0 stars I would. these guys cheat little old ladies !! they have been owing me $1300 for unused portion of extended warranty since Oct 07, and they simply refuse to pay me !! Jason (finance Mgr.) refuses to take my calls or answer messages I leave. Gen Mgr say's they don't owe me. I'm sick of being snookered .. and today I will file a grievance with BBB. next stop .. Channel 13, and small claims court. they are all overnice when they want your money .. but if they owe you, forget about it. everything I ever heard or suspected about car dealers is true.

Bought my 2015 Certified Pre-Owned Passat here after just moving from another state. Tyler was fantastic with helping me via phone and email before I moved. The staff were all really nice and helpful when I finally went in person. Previously owned a Jetta and I am totally in love with my Passat. Would definitely recommend going here to buy a car!

autonation volkswagen owes me $1369 partial refund of an extended warranty. they have owed me this money for 2 months .. but now the finance mgr Jason won't take my calls or answer messages. I'm an 82 yer old woman . but not a STUPID 82 year old woman. I called, for the last time, today and left message .. again. Monday I plan to file a grievance with BBB .. and also go to small claims court. in retrospect, their salesman Tyler is a wonder. polite, competent and all about customer service. but everyone else, from the Gen Mgr to the Finance Mgr gives a whole new meaning to incompetence. I am not asking for special anything .. I only want what I am legally owed. DO NOT .. repeat .. DO NOT DO BUSINESS WITH THIS COMPANY. THEY CHEAT !!!!

Service is good, they take care of the customer. But the dealer management people is very bad experience. As they say, when they get my money, the customer is at S.O.L. Whats out.. future buyer..

Accommodating staff and good service, but high car maintenance costs after warranty.

They are always professional, jeffrey was nice all throughoutm

Great and wonderful service! Everyone is so nice and friendly and just professional and I always tell everyone about this store.

If you need a new Volkswagen ask for Igor, one heck of a host. He will do his best to make you happy, if he likes you. Most sales people get upset after showing you a couple of cars, not Igor. He test drove a few cars and after the third one he was still cool as a cucumber. He absolutely knows who pays his paycheck, the customer. Thank you Igor for your great service and the Beautiful 2017 VW Jetta Turbo.

Steve was very caring and gave me good updates. I will return

Igor is smart witty and straight forward. He helped us find a white fluffy cloud like paint job and a jetta that purrs down the highway if that makes sense.

Brought car in because of no lights on the dashboard. Found 2 "faults" on the diagnosis, but could not fix these. Wanted 4 hours and another $400 to "further diagnose." Crazy I am not! This is the second time this dealership has pulled this stunt. No way was I spending $500 to figure out why dash lights don't come on! This dealership also overcharged me for my Beetle when it was new. I was paying cash and when the car came in, the salesman said he could sell the car immediately if I didn't get down there that day. ( I should have let him.) When I got there, the sticker mysteriously disappeared. I will NEVER deal with ANY Autonation company again.

After we got the car they don't have time for you anymore and won't respond to your inquiries. I am very disappointed in them. I even call and the salesman won't talk to me briefly because he was on the other line

Very slow service. I dropped my car off to have the AC serviced at 9:30am; I then called at 3:00pm to check the status because I haven’t heard anything all day. The receptionist said that I needed to speak to my service agent, so she transferred me to him and I got his voicemail. I then called back at 4:30pm, still couldn't reach my service agent. I called back immediately and asked the receptionist to put someone on the phone that could give me a status update. She then transferred me to a different service agent and he told that my car is being checked at the moment and that someone will call when the car is ready. I finally got a call at 6:30pm saying my car was ready. By the way they do offer a shuttle service, which is very courteous, unfortunately the shuttle stops running at 3:00pm. Needless to say don't go to this location if you don't want you car taken hostage all day and to have no status updates.

I was satisfied with the service, however, my check engine light turned on shortly thereafter. I had a bad experience with the VW Dealership in Henderson. They disconnected the wire the shows the outside temperature right by the gauges. Then wanted to come back and were going to charge an arm and a leg to fix it. Luckily, my friend searched hard enough to find it that same day and just connected it again. So after that, I was told that when you service your cars you need to watch to make sure the job is done, and ask for any parts taken off, and that often times the service workers will mess with something to have you come back. So hopefully now the check engine light will turn off soon.

My car battery needed to be replaced. Lisa went above and beyond to get the warranty extended for me. She is the reason I come back!

Great service! Love this location!! Tyler was awesome. Anyone wanting to buy a car ask for Tyler! Got my 2017 beetle, and I couldn't have been happier.

Love my 06' Convt Beatle. Always see Lisa Abbott when I take my car in to be serviced, she's the best!

My first service writer was Chad Bartel and I was treated like I meant something to this company. Then he left and I became a number, so disappointed that I had just bought another car from VW. Then an angel appeared by the name of Lisa Abbott! She has restored my trust in this company. Thank you Lisa for your caring and making me feel important again!!

I have had my Passat for almost 3 years, on one hand in the past I would not have any further use for VW Auto Nation. My experience with Chris was fantastic, very helpful. I can't believe the difference.

I forgot to mention dealing with Barbara was also the best experience ever. In the past I would not recommend VW Auto Nation at all. I have changed my mind. I would now. Please note both Chris and Barbara where great to me.

Top notch from vehicle drop off to pickup. Communication during the process and timely updates were great!

When the battery suffered a catastrophic failure late in the day, they got it replaced first thing in the morning. And did some recall work as well. Without having to be asked or make a separate appt.

Lisa was great making sure the process was easy and seamless. I took my car in for its first check up, oil change and tire rotation. Dropped it off in the morning and she called me when it was ready. When I picked it up it was so fast! Thank you Lisa!

Overall good customer service. Would recommend this place.

Frank and Derrick were awesome!! Helped get exactly what I was looking for.

bought new beetle. like it. think it is a good place to buy a beetle in Vegas.

Very professional ,timely,good costumer service,convenient location,everything went well.

Bad deals bad service.no thank you.never buy car with you

Terrible service, never coming back here. It definitely changed my mind about Volkswagen.

It was quick, easy, and got out at an appropriate time. The technicians were understanding and my car works great now.

I was referred to this dealership by another dealership in another state. I found the car I liked and needed here. Yoshwa Shields was knowledgable and concerned that I got the car that fit my needs, but was also the best for me personally. I am very pleased with this low milage well kept car. I also like its quality and design. It is quiet smooth and has every feature I want and is user friendly. The knobs and handles even seem right. Again, I like the car I ended up buying and am grateful for all the knowledgable and friendly people who helped me get it right.

Horrible customer service and sales management . Very manipulative and don't explain everything

Scam scam scam,,I can't believe, I walk away from sales manager who is really scam as...ll

I gave ip buying car here. No thanks service is bad

I never come back,no gracias señores,,bad service manager

This place sucks. I never buy car here.sales manager is so bad ....don't buy car here people

They'll try to rip you off... Don't trust them with your trade or the sale!

A simple in-and-out for the 30k with one requested fix on top of the normal checkup. (squeaking driver's seat). All handled quickly and expertly.

Yoshwa Shields is the go to guy! I came to AutoNation at VW and was greeted by Yoshwa who was very professional and easy to talk to. I told him the type of car I was interested in and within a few minutes we were test driving. I ended up finding my new car that day and the entire process went so smooth. He explained all of the paperwork with me and kept me updated along the way. There was no haggling so I didn't feel like I was being cheated. I feel so lucky to have found AutoNation. I will definitely be coming back to AutoNation VW for all my future car purchases. Thank you!!

ip on date 9-7-2016 after I left store I realize that they put more on my contract they never tell for dealer fees tax fees apr fess extended warranty and my car Ben driven 60 mill beafore I sign contract they sold me car as new not like use from 26.000 promising they charge me over 30.000 dollars after all I did go over ther in store to ask them why or returned my car General Maneger trow me out from store and parking lot they tret me if I came back that I'm gonna be arrested and charge for transposing my car got tehnical issue and I'm not allewed to go over ther

I tried to buy a car there and the customer service was bad. Went accross the street and bought Toyota!

Stopped by to check out their cars. Sales person was extremely rude. Won't be back.

Really bad service. Will never buy a car here . Sales manager was the worst

Sales people are horrible i gave up buying a car here. I would not take one if they give me one for free. Ihor was the worse one at thia place.

Worst dealership in Las Vegas.. Would highly suggest not buying a car here. Bad customer service and overall experience.

Bad service.i will never buy car here......stay away from the this place

Excellent service , family feel and very polite and friendly. Bought a Jetta new from here and they bent over backwards to accommodate us. Thank you

Don't ever buy any car here!!! They're scammers!!!

Bad service,will never buy car here,all europian people, stay away from.this place

Poor service, rude people, avoid this place with big loop around

Bad services.stay away from this place.worse experience.i gave up on deal.big rip of

This place is horrible. I've never been more insulted by the sales teams incompetence. Once I was able to speak a manager I thought I would be able to get some answers. But I was even more surprised that the management team there were twice as bad as the sales team. I used to like VW, but this experience has turned me off of the whole brand in general. I definitely will not be recommending VW or this place to anyone, ever.

Horrible service! Customer finance manager John Arnold is a thief! Sales person Ihor Machenko and entire group is a total scam!

Bad custumer service.i was scared rom that russian guy seller and i hate Roger Campbell. I will never go there again....bad service

Stay away from this place. They will rip u off, and only take your money. They don't provide the service that they clam they do.

The only dealership across the whole city that didn't try to bully me into buying something. Refreshing to work with a salesman that I felt had my genuine interest at heart. They also gave me a great deal on my trade in.

I trade in my cc for Jetta GLI YESTREDAY AFTER I SINGN PAPER AND GO HOME I REALASED THAT I DONT HAVE DEAL AS I BEN TOLD I COULD It sleep all night and this morning I go to dealership ask them to returned car and get my car back I ben trow out from property and told if I came back I will be arrested for transposing after buying tree cars pay off two car I will put this on tv how they hustler up people

Great service! Took me to work and picked me up from same. Worked with me on priorities of what car needed so I didn't have to spend a lot of money altogether. Mark D. Took great care of me!

Pleasant experience. Always kept me up to date on stays of repairs.

Christopher Guilkey immediately greeted us when we walked into the service lane. Very nice and as us what the problem was and listen to everything we had to say. When told us not sure how long it's gonna take to find the problem, we waited in the lounge which they provided complimentary water bottles, coffee, and DONUTS!!! I mean what can be better then that?!?!? All in all it took about 2 hrs and they wash and tire shine your car too. Excellent job guys!

I had a great experience leasing my new 2016 Tiguan. Ihor Marchenko was helpful with the whole process. I would recommend this dealership to everyone!

I purchased my Golf from Auto Nation. It is not the closest VW dealer from me BUT it was the dealer that FOUND my car! So, out of loyalty. I returned for my oil change. Good value and service AND friendly, competent staff.

Jake in the service dept was just wonderful! He took his time to explain everything to me(sometimes more then once). He put me at ease. Now that's a 1st!!!!

The people and the service desk were very eager to help.

It was a busy day so there was a bit of a wait, but the time went extremely fast. Everyone I encountered was extremely friendly.

I could not completely consider this guy Tyler a salesman. He's more like a Brother or Advisor for Volkswagen because he knows the product and was not pushy. He knows how to help in most precise way as possible. He made my experience with Volkswagen even better than before.

This is the easiest car deal I ever made. I bought my Golf at a fair price and got paid for my trade ins.

Excellent especially Jeff and the shuttle driver. My van is always returned clean and I get recommendations on what it needs. Jeff checks for recalls every time I am there.

The only reason I haven't sued them is because there is a helpful sales guy, Robin. If it wasn't for him, they would deserve zero stars. Their service department is a combination of incompetence and dishonesty. I had my jetta towed in for what should have been an easy 3 hour job, but after a week later they gave me the car back and I ended up stranded again because of the same issue only 2 hours after picking it up from the service department... Janine, the service manager, has no management or customer service skills. My car still has issues that I think are related to those terrible repairs and I am still waiting for the reimbursement check that they promised. Between the fact that VW lead me to believe I was buying a "green car" that is actually polluting 10 to 40 times what the EPA allows and the fact that their local "reputable" dealer is dishonest, I decided that while this is not my 1st VW, it will be my last.

Every single thing was perfect. No issues at all. From scheduling to pickup.

Awesome experience with service department and Jake Conlee! We hit something on our drive from Reno to LV. Made it to the dealership and it was clear that we were not going anywhere else. Jake helped coordinate with our auto insurance company for the repairs. He was persistent in ensuring it was fixed in a timely fashion and stood by his word about the cost. He was awesome! Car was fixed and we are happy.

Overall, excellent and the service was great. They're always welcoming.

Couldn't help me get into a vehicle

I walked in and right off. I could tell they were very busy but I'm a patient person. When Lisa did get to me she was great and got my car right in for an oil change. As the time flew by my kids enjoyed a donut and water while I enjoyed much needed coffee. When my car was finished she explained everything to me and I checked out just as quick as I checked in. Thanks again lisa

As it advertising on TV and internet, I went to AutoNation Volkswagen VW Las Vegas to check out model year end sale deals. I drove home with a new Jetta in the same day. It was a good buying experience with knowledgeable sales and finance staffs.

I was very satisfied with the service I got from my service advisor, Jeffrey Lopez of AutoNation VW.

i took my car in for a complimentary check and was treated with respect and had my car done in the time frame they gave me. I have always been treated very well and my car was done in the time stated it would be.

The service manager was very considerate and helpful. They were very quick to fix the vehicle, and return it better condition than received. The service manager ever gave dealer information where the car was being shiped to my daughter and where she can service it.

I purchased my car a couple of years ago from this dealership and had a great experience. I return regularly for service. Lisa and the service department always takes great care of me and my car.

Jake Coleen (can't remember his last name) had a really bad attitude when I returned back with my car 4 days later, since engine light was still on after leaving my car at this dealer for service for 2 days. He acted like he was doing me a favor knowing that I had paid almost $1000 I don't recommend him nor this dealer to no body not my customers nor my family members

Service was good. Lisa was fantastic. I came in because my battery died and at first the service manager wanted to charge for a new battery. I only hadthe car year and 10 months. She saidthat thebattery warranty started on the born date of car. In my opinion this is ridiculous. Why would i be charged for a battery power when i don't own the car yet. Iv had other vehicles and never heard such a thing. I like mycar and my lease is up in a year. Its the little things that matter. Not sure if ill stay with VW. Again lisa was great.

I take my 2001 VW Passat to Lisa Abbott at AutoNation Volkswagen Las Vegas. She is professional, efficient, and always knows what is best for me and my car. We bought this VW new in Portland, Oregon and it has been through two kids learning to drive a stick shift, has driven across the US a few times, survived golf ball sized hail in DeSoto, Iowa, and lived in Nuevo Leon Mexico for two years while my daughter was on a job. Lisa got us through everything and keeps us on the road. Many thanks, great people, great service, great cars!

It was a two week process getting my new car, not because of the dealership but because of personal decisions. Yoshuwa was amazing through out the entire process, he kept in contact with me to let me know what was happing with paper work the whole time. He also made the process very smooth and saw it through he never pushed us off to another sales person. I've had my Jetta for a week now and I absolutely love it !

I have purchased 3 vehicles now at Auto Nation Volkswagen and have had nothing but exceptional service and always leave satisfied.

My experience this time was so much better! I'm very happy that I decided to give them another chance.

Justin was very helpful.

took my car in for an oil change, and found out I needed some fairly extensive repair work. service advisor Jacob was great, offered me loaner car, and kept me updated throughout the repair process.

Excellent service! The check engine light came on in my GTI while on a road trip. AutoNation took care of everything and made sure it was all covered on my warranty and that we were back on the road quickly. Thanks for a great job!

My engine light turned on at just 39,000 miles and I took my Passat to Volkswagen on W. Sahara Ave. Lisa was my service advisor and she told me there will be $160. diagnostic charge because my car is not under a warranty any longer. She called me shortly after to inform me that the sensor for ADD Blue needs to be replaced and the cost will be $1,500. After our conversation I searched the web and came across many reports of other Passat TDI owners encountering the same issue at about 40 to 50K. I called corporate office and next day they advised me they will cover the cost for the sensor replacement. Through out the whole time Lisa called me several times and kept me informed she deserves 5 stars. But the fact that Volkswagen tried to charge me for this repair I will not give them perfect review. They need to issue a recall on this part before they can earn 5 stars from me.

As usual, even with a change of personnel, very good.

Agent Frank DiCerbo is a friendly person, he worked with you(not trying to haggle up prices). No hidden fee's and pretty clear on the numbers. I would highly recommend to a friend or family member. I bought a used 2012 GMC Sierra SLE and love it.

My check engine light came on a few weeks ago. Calling in to make an appointment was fast and easy. I always work with Lisa in service because her custom service and knowledge can not be beat! She always takes the time to explain the process and calls to give me updates on the progress. She truly goes above and beyond to get me back on the road as quickly and smoothly as possible.

Yoshawa was very helpful that day I got into a new lease. He was very thorough and exained the process very well.. Thanks for all your help !!

We almost hated to start looking for new cars because we dislike the high pressure atmosphere that we have encountered with past new cars. However, Frank at AutoNation was helpful and friendly without the high pressure.

5 on the vehicle and on the sales staff .5 on the auto parts/service/online chat Averages to a 2.75 but I don't roll up. Chat gives me a link that goes no where. Chat gives me a standard reply without a phone number. Called the store - was asked if I was sure the door was broken - since it's laying in the backseat of my car, yes, I'm sure. Told to call another number. That number told me to call Parts. Who wanted me to call the paint shop until I got annoyed and asked for a manager to complain about the service. Then he offered to call paint. But I'd still need to call service to find out the price of installation. He never did transfer me to anyone - apparently the general manager works the parts counter. Until I was further annoyed and then he suddenly knew someone I could talk to. Enough. Tried to use Autonation to fix the broken door (not working right since purchase but was told "some women find this a bit tricky") and now I'm going to someone else. Don't know who - but couldn't be worse that what I've dealt with. I'd tell you to buy the car at this dealership and then plan on all service at an alternate provider. It just saves the aggravation.

I just purchased my third car from Autonation VW. All three times I entrusted Mr. Yoshwa Shields to get me through the process with out wanting do pull my own heart out for walking through the door. We all know that even when your credit is on point and your research has been done, just having to be there is exhausting. Mr. Shields is a top notch sales consultant that won't BS you having you hating your purchase the moment you get home. If you want to be treated like a human and not a fish then give Yoshwa a visit. Autonation VW, By the time I come in to buy my 4th car this man needs to be promoted at least once or twice or you guys are messing up. UPDATE...when you are finalizing your purchase go ahead and buy the rim and tire insurance. It has no deductible and is fairly reasonable. I have been on many a convoy through streets of Baghdad and it pales in comparison to Las Vegas. Do yourself a favor. Today I was on 15 south in the middle lane and ran over some crap in the road with both right side tires. Both tires are unfix-able. Thank goodness for the insurance.

Very good experience. Jeffrey was very helpful and the process was quick and easy.

Since the moment my son and I enter the facilities, I felt that it was the right place to be. Costumer service was excellent. It was a Memorial Day and we had the opportunity to enjoy with your team delicious hamburger and hotdogs. It was a great experience.

A little pricey but job is very well done, staff is friendly and very helpful.

Went to this dealership for a vehicle checkup and tire service. The experience was very pleasant. The facility is clean, and the service staff is courteous.

The staff at AutoNation VW Las Vegas (Alex S., Arnold and "Uncle" Chris) deserve kudos for being so incredibly friendly and adroit. They made the purchase of my new VW Jetta both straightforward and memorable. AutoNation VW Las Vegas is the paragon of what a good business should be.

Fast service. Very helpful. Great experience. Wish you guys best!

Lisa Abbott is the best. She takes excellent care of her customers! If you visit the service department be sure to ask for Lisa!

Thanks for your help Tyler! Smooth transaction. I have purchased 3 vehicles from Autonation through out the years. Always a great experience! Repeated customer, Fay Dye

We have now purchased four cars from this dealer. Love our salesman, Ihor. Robin, the manager is always a pleasure to work with. Absolutely will be back for car #5!

Derek Jackson was fantastic! He listened to what I wanted which lead to my new car!

Let me first say, wonderful buying experience. My wife and I have bought many cars and the VW sales representatives made it painless. Delilah is amazing she got us the vehicle we wanted with an amazing price! Everything was established before we even step foot into the dealership. Just test drove and signed the paperwork, out in 1hr. Awesome!!!! Would definitely recommend this dealership!!!

I highly recommended David Stamps. As a salesman he always follow up his customer if they have problems. He is very polite person. I wish you the best of luck. For Service Advisor, Jacob Corlee did a very good job.

Pleasant customer service , my appointment time was kept, great follow through.

Although I preferred the dealership before AutoNation took it over, the people who are still there after my 10+ years of doing business with this dealership, continue to take good care of me. In particular, I commend Delilah Marquez for always going above and beyond, and the staff who work with her. Delilah's customer service and caring are outstanding.

Very pleasant experience, got me in right away, nice waiting facilities.

We recently purchased a VW Jetta from Autonation VW in Vegas. We worked with Yoshwa Shields who made sure the process was super efficient and fun! He answered all of questions and addressed any concerns we had. We highly recommend him if you're in the market for a new car, and will use him again for our second car soon! Thanks, Yoshwa!

Don't Do Business With This Company!!!! HORRIBLE customer service! I used to always deal with Desert Volkswagen, as I've been leasing VW Beetles since 2005 - and they were fantastic. Ever since this company took over they've been terrible. First, I brought my car in for a slow leak in the tire. They couldn't find my tire protection paperwork (which I'd been paying on for 4 years - AND had used before they took over), so they guy took my car out and put some air in it - said all was good to go. I could've done that at home! Then I call to schedule an appointment for turn in, as my lease was up, and I'm transferred to the sales department voicemail 3 times! Apparently they don't train their phone operators. THEN I go to turn in my car and the guy doesn't even look at or in the car, gives me a paper to sign, and I'm now billed for almost $1000 for "excessive wear and tear". This is total crap. The car was in pristine condition. It only had 19,588 miles on it and I was allocated 42, 122 miles for the term of my lease. They completely LIED about the "excess wear and tear" and I got ZERO credit for being under mileage. Desert Volkswagen took my last turn in with no fees, spent time with me to check out the car, advised me to take pictures before letting it go (which I should've done this time) and gave excellent customer service. My advice? Drive the extra miles and go to Findlay Volkswagen. It'll save you money and frustration. I should've followed my instinct and driven to Henderson. Don't Do Business With This Company!!!!

Justin B., service advisor, does an excellent job.

I contacted AutoNation VW as I was shopping for a new car, my 2012 Jetta lease due to expire in June 2016. I had gotten a price from the other VW dealership in town and was probably going to finalize that deal when I saw the TV ad for AutoNation VW. I contacted AutoNation VW by email and almost immediately heard from Tyler Cloud Tyler emailed and called me as well. I told Tyler what I was looking for, what type of car I was driving and how much I wanted to spend a month as well as what his competition was going to do. Tyler assured me that AutoNation VW would get me what I wanted and at a better price. I have to say I figured they would match the other dealers offer or better it by a few dollars. I was really surprised when we went to AutoNation, met Tyler and the finance Manager Robin. Both guys were extremely knowledgeable, very friendly and not hardcore sellers. I would RECOMMEND AUTONATION VW, TYLER CLOUD and everyone that I have encountered there. I got the car I wanted for less than the other dealership was offering per month with less down as well...but I feel that Tyler was really interested in getting me what I wanted, not just another sale. This is my 5th VW and my 4th Jetta lease!! I have been through this process before and this was probably the easiest and most pleasant negotiation for a new lease, Robin was really great too! My husband was equally impressed as well. My daughter who drives a 2006 Jetta is going to be looking for a new car and I will highly recommend that she call Tyler Cloud and AutoNation VW. I know they will give her the best deal. Tyler didn't just sell me the car, he has followed up with me since and helped with syncing the bluetooth for me as well. I feel that Tyler and everyone at AutoNation VW are there for me if I have any questions or concerns now and in the future. They have my future business!!

I just bought a preowned vehicle at Autonation-VW. Las Vegas I went in and met up with sales person Ihor Marchenko and he led me to my dream car - 2014 Turbo Volkswagen Convertible Beetle. Once I test drove the car I was hooked! I came back the next day and drove away with my dream car. Mr. Marchenko even set me up with a referral to get insurance since my own insurance carrier was not available to change policies. His referral set me up immediately and allowed me to take my dream car home that same day. Mr. Marchenko invited me to come back after the weekend, so that he may sync my car up with my phone and went over all the electronics and points in the car. I met with the finance department and was very impressed with their detailed explanation of the warranties and such that can be purchased at the time of the sale. Everyone made me feel at home and were very pleasant when I came back to pick up the paperwork and Green slip. Autonation-VW Las Vegas was very accommodating and attentive to me.

Today I went to my complimentary check up for the first time it's been a month since I had my car they checked everything to make sure everything all right but my car they called me to make the appointment, I just thought that was so cool I would like to thank David Stamps that helped me. Thank you Jake in the Services dept I really like how to answer all my concerns. Carmen Green

Thank you so much to Hector and Irving on their outstanding sales job. I'm extremely happy with my new 2016 Jetta. I will tell my family and friends to go buy a Volkswagen at Auto Nation in Sahara because they really know how to treat their customers and meet their needs. Thank you Hector and Irving for your amazing service.

This is the worst experience I've ever had servicing a car! They are HORRIBLE!"Stay away from them.

I was never going to ever lease a Volkswagen again due to really bad experiences at another Las Vegas Dealer Ship . Last year I had a horrible service experience. And then before my lease was up sales tried to force me in to leasing a car . They called me it do the deal . It would of been my 4th lease with them ! I love my new 2016 GLI and the service 5 star service I received ! I am so HAPPY with AutoNation Volkswagen Las Vegas on Cars .com . John Stamps is truly 5 star .

The bottom line is, if you go to the VW dealership request Mr.Stamps or Lou. Mr. Stamps and Lou made buying my first car quick and painless. Initially I was a little nervous as dealerships don't have the best reputation, but their friendly demeanor instantly made me feel at ease. They really went the extra mile to make sure I was getting exactly what I wanted at a phenomenal price. They had no problem taking the extra time to answer all my questions in depth and taking extra time outside of work to email me possible cars within my price range. Another thing I loved is that all the cars at the dealership,new and used,have to go through rigorous screening before they are accepted to be sold. If they do not meet the criteria they are sent off(this happened to one of the cheaper used cars I was initially looking at),whereas a private owner or auction would've sold the defective car. That coupled with their amazing customer service is what really sealed the deal for me. And thus my risky Craigslist car search ended and I became a VW girl.

My experience with the team from Sales (Tim), Finance (John & Jenn) and Automotive Repairs (Jake) at AutoNation Volkswagen was memorable and given the undivided attention that a customer is entitled too. My concerns were addressed and sought to without hesitation by the Management team (Lou & David) and my overall satisfaction to exceptional customer service was fulfilled. I look forward to future business transactions with Volkswagen to build a loyalty and reputation to quality.

Lisa Abbott was a pleasure to deal with. All the service reps have been great. I'm driving my 5 th VW purchased from the same dealership

My salesman, Yoshua Shields at Auto Nation VW is great! This was my second vehicle Yoshua has helped me get into. I hope he is stiil there when I go back for my next car! The customer service at this VW is always great from everyone.

Great customer service as always. Love this place. Thank you Ihor Marchenko

Ihor Marchenko of AutoNation Volkswagen is a Prince of a Sales person. He listens to your needs and works endlessly to make it happen. The Entire Staff of AutoNation were outstanding ! Asked for Igor you will not be disappointed ! AutoNation Volkswagen gives the very best deals in our state !!!

Wow hard to tell a story of how I was treated last night accused of being a liar and possibly my daughter put sugar in gas tank bla bla really?all because they could not do financing after 1 month of trying. My 18 year old college student future surgeon was traumatized over the words coming out of sales manager Robin and the fact finance mgr would not return our calls but wanted to put my dau in a 24% double the down payment what a way to treat first time buyers. Oh and so much ridiculousness maybe that is why on Presidents' Day the dealership was empty.

They avoid your calls when they can't figure out a solution to your car and want to still charge you over 400 dollars for a diagnosis that didnt repair your vehicle! GREAT JOB VOLKSWAGEN!!!!!

Horrible ! I have been sitting on hold for over 37 min. after my 10th call this week, to find out when I can pick up my car!!! First the $450 diagnosis! Fine, then another $1500 to fix my car, Fine! But now you can even have the decency to answer my calls or tell me whats going on. I guess I will be contacting your corporate office! This is the worst dealership EVER!!! DO NOT TAKE YOUR VEHICLE HERE! I Promise you will regret it!

Moral of the story: VW is great, AutoNation is not. If you want a car from trusted dealership, this is not it. This is an email to general manager that I sent two weeks ago. I called a week later to follow up, no call back no answer. "I am now a happy VW Passat owner after buying out my lease last week on Thursday with Frank DiCerbo. Frank provided nothing but good service. Another gentleman whose name I don't remember, but is from Chicago and new to town, also helped immensely. Everyone was happy and I even requested a courtesy car wash, which is common from your team to offer when I visit. Prior to this, however, your team inspected the car and had me sign a document that stated that my battery, tired, etc. were running well. Unfortunately, when I got my car after the car wash the battery was dead and would not turn on. I was already at your dealership four hours so my dad and I decided to go to lunch and return while your team fixed the problem. When I arrived again at around 2:30 my car wouldn't start (Frank and the other gentlemen even told me they checked that the car turned on. They both said they thought the car washer guy probably left the key in the car but without the engine on). When I got into my car once again it didn't turn on so they had to jump start it. They told me it should be fine now and to call if I have a problem. Well I was away the rest of the weekend and didn't have to use my car until Sunday when I tried to turn my car on - once again it wouldn't. Today my car also did not turn on. I called and spoke to Robin, I believe he is your guest manager, but he was pretty apathetic and unwilling to look into the problem instead instead denying pretty much everything. He said theres no way your workers could've done anything to kill my battery, which is not true as I could think of a few possible mistakes. He also said that your team does not do an inspection of the car, which is a lie, because I remember signing the paper stating my battery, tires, etc were fine. My dad (the cosigner) and the other Chicago gentlemen were there when I signed. Frank, once again, tried to help and speak to them but told me that your team denies any wrong doing and that the battery must've died at the wrong time. I really appreciate his help, but unfortunately he can't give me a new battery or fix it on behalf of your dealership. Mr. Durill, I ask you to please fix the situation as it is obvious that your car washer must've not handled my car properly while doing his job. Since my car stopped working on your property and with your employees, I believe it is your responsibility to reimburse me as I have to get a new battery now. " Based on the customer service I received from management, I'll never refer anyone to AutoNation. They don't care if you are happy as long as they are getting their money. Ps. In the three years of having this car, I've had no problems. VW cars are great.

Moral of the story: VW is great, AutoNation is not. If you want a car from trusted dealership, this is not it. This is an email to general manager that I sent two weeks ago. I called a week later to follow up, no call back no answer. "I am now a happy VW Passat owner after buying out my lease last week on Thursday with Frank DiCerbo. Frank provided nothing but good service. Another gentleman whose name I don't remember, but is from Chicago and new to town, also helped immensely. Everyone was happy and I even requested a courtesy car wash, which is common from your team to offer when I visit. Prior to this, however, your team inspected the car and had me sign a document that stated that my battery, tired, etc. were running well. Unfortunately, when I got my car after the car wash the battery was dead and would not turn on. I was already at your dealership four hours so my dad and I decided to go to lunch and return while your team fixed the problem. When I arrived again at around 2:30 my car wouldn't start (Frank and the other gentlemen even told me they checked that the car turned on. They both said they thought the car washer guy probably left the key in the car but without the engine on). When I got into my car once again it didn't turn on so they had to jump start it. They told me it should be fine now and to call if I have a problem. Well I was away the rest of the weekend and didn't have to use my car until Sunday when I tried to turn my car on - once again it wouldn't. Today my car also did not turn on. I called and spoke to Robin, I believe he is your guest manager, but he was pretty apathetic and unwilling to look into the problem instead instead denying pretty much everything. He said theres no way your workers could've done anything to kill my battery, which is not true as I could think of a few possible mistakes. He also said that your team does not do an inspection of the car, which is a lie, because I remember signing the paper stating my battery, tires, etc were fine. My dad (the cosigner) and the other Chicago gentlemen were there when I signed. Frank, once again, tried to help and speak to them but told me that your team denies any wrong doing and that the battery must've died at the wrong time. I really appreciate his help, but unfortunately he can't give me a new battery or fix it on behalf of your dealership. Mr. Durill, I ask you to please fix the situation as it is obvious that your car washer must've not handled my car properly while doing his job. Since my car stopped working on your property and with your employees, I believe it is your responsibility to reimburse me as I have to get a new battery now. " Based on the customer service I received from management, I'll never refer anyone to AutoNation. They don't care if you are happy as long as they are getting their money.

Yoshwa was very helpful and honest. I would buy a car from him again

Great service friendly staff and clean dealership. I would definitely recommend friends and family to buy here and will return myself.

Every employee was very kind and patient. I went to a competitor and was treated so poorly. When I arrived at Autonation I was expecting the same but I was wrong. Every encounter I experienced was very pleasant and a delight.

Outrageous price because they are a "dealership".. They want to over charge so you are almost forced to buy a car. They win either way.. Think about it.

Yoshua is a excellent car salesman,very friendly and very professional,when you come to volkswagagen at 6375 W. Sahara avenue request for Yoshua if you are looking for the best experience. -Tasim&Amra

The team at auto nation was amazing. They were very knowledgable about the cars.

Yoshwa helped me with finding the perfect car, getting me a good price for the car and answered every question I had.

Needed a head lamp replaced. I understand the HMID modules are pricy, but after 3 hours of waiting, they informed me it would cost $770 to replace the lamp. They charged $159 to look at the car, which they kept after I refused to pay $770 for a head lamp. Took my car to German Motors right down the street afterwards, they replaced the lamp in 15 minutes and it cost $350. I'm sure the actual dealership staff is great, but don't even waste your time trying to use their service department.

Best seller I ever met ,Miss Delilah Marquez AutoNation Volkswagen Las Vegas! I strongly recommend her to everyone who wants great deal on car!

Tyler Cloud was great. I was going specifically from AZ to Las Vegas to purchase this car. And he was great on telling me in detail about the car before I drove 5 hours away.

Had a really nice dealer

I was shopping for a new car. I decided to do it on line. I really didn't want to be pressure to buy a car. I contacted Tyler Cloud ( Internet Manager) at: AutoNation Volkswagen Las Vegas 6375 W Sahara Ave Las Vegas, NV 89146 He was very professional and I was able to make the right deal without any problems. This guy is one of the best salesman around, his service and communication was excellent. I decided to get a VW Jetta 2.0 The car run excellent, can't be more happy. Run like a 8 cylinder car but is only 4. Gas is great. a lot of power. make me feel like I am driving a very powerful car. " I love it" Thanks VW Auto Nation for the great deal and excellent price! Special thanks to Tyler Cloud for the great deal and the way he managed the entire transaction. I am a very happy and satisfied customer! Luis A Tapia Las Vegas, Nevada!

Tyler my salesman was very knowledgeable helpful in the purchase of my used car. He worked his team to get me the best deal possible. I will definitely be recommending Tyler to anyone I know looking for a new vehicle. The whole team at Auto Nation were a pleasure to work with. Thanks everyone.

i had the most awesome customer service experience. I certain that If it wasn't for Tyler I would still be taking the bus! Thank you Tyler for making this happen!

Yoshwa Shields made my experience very pleasant and stress-free.

Tom and Dave were incredible! They reminded me of the days where customer service MEANT something! They were able to help me get into a new, reliable car that I can feel safe driving! I will recommend them to anyone and everyone! I am truly grateful for them! They got a customer for life!

I got a new CC from these guys and they have been amazing during the entire process. My sales guy, Derek J, was very knowledgable and did everything in his power to make me happy with this deal.

The experience with Tyler Cloud at AutoNation Volkswagen was great! Tyler listened to our needs and didn?t pressure us into a sale. The car was for my daughter and kept us in the price range where we budgeted. I walked away feeling comfortable about our purchase. The purchase process was simple at AutoNation because of Tyler. Thank you for a great experience!

Everyone was awesome! They worked really hard to get us financed and went the extra mile. Love my car!

I had a fantastic experience with Tyler over at Autonation VW! He is great and would gives his number to anyone who is looking.

Beware, this dealership is the biggest scam in Vegas. Long story short, I have bad credit, but last year (Nov 2014) me and my wife were in desperate need of second vehicle. We went and after we we're "approved" we bought 2014 Jetta for 420/mo and $1500 down. Two weeks after the purchase we've got a call that our application wasn't approved by the bank and our new payment will be $550/mo (27.9%APR!!!) Since we loved the car we decided to keep it and the sales manager reassured us that we can refinance it as soon as our credit improved. In the middle of the summer my other car (2012 VW CC - certified pre-owned) broke down. I was told that it needs new fuel pump that is not covered by the power train warranty ($1200 repair), after reaching out to VW customer relations department out of sudden my repair was covered with $50 co-pay. This week after my credit greatly improved (+150 points) I decided to try refinance my wife's Jetta. I was approved by Clark County Credit Union for 5.9%APR and payments of $330 no additional down payment. However I decided to give VW a third chance and see what they have to offer since they were so generous promising when we get the car. I called yesterday and did approval online, I was told that everything looks great and to come in as soon as possible. I went yesterday and guess what I was approved if I put $5000!!!! Down payment. Even though I love VW as a brand I know my foot will never step in that dealership anymore! Ever!!!

My last visit with Auto Nation VW Service Dept. Las Vegas was far more quality then previous visit, but I am still disappointed with sales department from my purchase back in September 2015. On checking out the service person did his usual in proper explanation of what was done and could not be done.

My husband and I went to Volkswagen as the first of one of several stops to look for a car. As it turns out, we never left and I went home with a new CC, which I absolutely love! Not only was Tyler knowledgeable, but he was kind and easy to talk to. The entire experience proved to be seamless and I would certainly recommend others to visit your dealership!! Many thanks to the entire team!

Never going there not very nice people working there

I walked into Volkswagen with one purpose and walked out with exactly what I wanted and more! I couldn't have asked for a better experience with buying my first car. I was greeted warmly and left with hugs. I've been to other dealerships and didn't quite feel the same good vibes as I did at Volkswagen on Sahara. Tom was fantastic and extremely helpful, as was Jen. Overall, the experience was fantastic!!

I went in for service on a Tiguan and got a great deal on a 2015 Passat. No pressure sales here, a very comfortable buying experience. I'm happy with the deal I got. I love my new car.

I purchased a NEW 2015 Jetta. After a couple days we noticed a clicking noise coming from under the car. Took it to service right away. They said it was coming from the exhaust system and that it was "normal". HOW? I have had many cars over the years and I have never heard that noise in any of my cars. The salesman was John Arnold and Doug Saxton, they never disclosed this information. Would of I bought the car knowing this, NO! I called VW customer care and they gave the same lame response "that it is normal and some cars do that" and they told me to get a second opinion. This is 2015 Jetta and I'm getting second opinions. If you want to buy a VW just be aware that its going to have a clicking noise coming from under the car.

Great experience. No pressure sales. I'm happy with the deal I got. I love my new Passat!

Had a great experience buying vehicle. The salesman was very honest and polite.

Everyone at the dealership smiled and acknowledge my presence in the showroom. It was not a painful experience. As usual it always takes longer than you anticipate. Yoshwa did a great low key sales approach which works best for me.

I came in with a good idea of what I wanted. I checked the stock online. The associates had the car ready for me to drive. I was out of there in under 2 hours with a new vehicle. Clean and ready to go. I would highly recommend autonation to anyone looking for a new car

We were in the market to buy our 16 year old daughter a vehicle. We narrowed it to a Beetle, Fiat and MINI. We initially started on the internet and Tyler Cloud replied within 1 minute to our inquiry. When we arrived at AutoNation, Tyler was courteous, extremely knowledgeable and a real pleasure to work with. He showed us a 2012 Beetle, fully loaded and super low miles (4K). We went and looked at other dealerships but none of them could match this vehicle. Tyler kept in touch and really worked hard to show us that he and AutoNation wanted our business. We bought the vehicle and our 16 year old is over the moon. The car is super fun to drive and we really enjoyed working with all of the folks at VW. It really was an Awesome Experience!!

Me encantan los jetas

I had a great experience. Yoshua Shields my customer service guy was fantastic. I bought my car and drove across the country home. He even checked on me t be sure I was ok. Great experience and love my car.

Had some engine lights on in my car, took it to this VW and Tyler Marvin was my service agent, he did a marvelous job on explaining everything to me and getting me everything I needed. He also went above and beyond in helping me when I left some items there with either looking for them or finding them and returning them to me! My car was going to need to be down for a few days so they were able to get me a loaner car and I was out of there in a reasonable amount of time, my car was also fixed within a reasonable amount of time as well :) I will be going back to this VW if I have anymore problems arise based of their standard of customer service over others! Go see Tyler if you need service, he is the best service advisor and will take care of you!

Great customer service, great service will definitely recommend my friends and family.

John Arnold was great. He was hands on from the test drive to the negotiating of the deal. I owned a 2007 Hyundai Sonata limited and I thought that it was a great car, but my new Passat is by far superior.

Purchased my 2015 VW Passat Sport from here and I couldn't be happier. This is my 3rd VW from them. I loved my salesman Charles as well. We even developed a friendship.

Bought a Beetle . Staff was amazing. Process fast.

This is the second car I have bought from Autonation Volkswagen. And just like the first time I was very happy with my purchase and service. I think the deal the 2nd time was even better than the 1st. Thanks Yoshwa and the Volkswagen team. Working Smart to make customers happy :)

40,000 miles service..Great service and facility. Employees very friendly & helpful

Came in to buy a new car and John helped me out a lot.. Gave me a lot of advice and he was very helpful with everything.. Very knowledgable guy. The rest of the staff was awesome as well and very nice m. Will recommend to all my friends.

I do not have a great credit history and i knew it would be hard for me to get a car. However the sales rep Yoshwa worked so hard to make buying my first car happened. The manager and the finance officer were so understanding and respectful. I know if I went to some other car dealership I would not be treated me right, or given time to find ways to get a car given my low credit scores. Thank you Las Vegas AutoNation Volkswagon.

Great service again why I keep coming back, explain things carefully, and say no your don't need to do this or that yet, honesty and built trust. Will be back, again

Yoshwa Shields was a superlatively knowledgeable and helpful salesman, encouraging but never pushy. The support staff was similarly excellent. Very satisfied with the experience, and totally love the car!

Great service, excellent customer service. It's nice when peaople have sense of humor.

Met our sales consultant at a used car sale tent event. Did not purchase a car then , but was impressed by his friendliness and patience as he walked us to view the cars. Kept him in mind when we found a car at dealership where he is employed. Worked out just great. Purchased a used 07 honda civic as our son's first car. Great experience and very happy with our purchase and decision to have Mike Christensen with Autonation Volkswagen Las Vegas be our guide.

We were on vacation when my new Volkswagen broke down in Vegas. At first they towed my car to Findlay Volkswagen, that was a huge mistake! After them having my car for a couple days and realizing they were dishonest, we no longer wanted to be stranded in Vegas so we got my car to Auto Nation. They were very professional, diagnosed my car immediately. They found I needed a new computer, ordered it and had it fixed in no time! Mr Jeffrey Lopez you friggin rock! Thank you so much! Volkswagen dealerships need more like you! Hey Auto Nation....Give Jeffrey a raise!!!!

Tyler and Chris were extremely polite and professional.They found exactly what i was looking for at the price I was looking for.The total buying process was a home run. I would highly recommend them and this dealership.

I had my car's ecu replaced and turbo wastegate solenoid and asked to replace camshaft actuator if still necessary after ecu replacent. It cost $639.29! Biggest rip off due to the fact I had the ecu and solenoid parts just not can actuator. My camshaft was never checked and replaced or ordered. The check engine light illuminated the second I left the lot but I was on my way to work so I had no time to return to leave it for another two days. I wish i can use negative stars. I will never trust this dealership better yet Volkswagen ever again because the service department. Terrible experience. I should have never gotten a Passat. worst part is I have no choice but to return to order a camshaft now. And pay again! When I was already charged for this.

I was very satisfied with my car buying experience. Derek and Irvin were super! I love the car. It is perfect for my needs. I will certainly refer friends to the dealership and Derek and Irvin. The dealership was professional and courteous. Overall, a 5 star visit.

Terrible service at the car service department. Make u wait forever. Never gives personal care

i bought my latest vw passat at this dealership and have had all its service there. the work has been consistently good, the service writers (justin) excellent, the price fair, my experience with this shop has been first rate from the start.

People there are very friendly and courteous. Justin is very knowledgeable and courteous.

LOVE!!!! WOW!!! AMAZING!!! Huge thank you to Delilah Marquez for her amazing service, detail and willingness to make my life easier!!! She and the team at VW on Sahara are awesome! We've purchased 4 cars at this location and its because of the service, selection and team!

I had a great time buying this vehicle from charles moser. He was very kind & patient with me. His no pressure approach to sales is what sold me.... I needed a car, no matter what! charles just made it super fun & easy to buy a car from him...

Tyler excellent service , love to drive the Beetle. thd wife is happy with her new car

I am over ecstatic about the service I received from Autonation Volkswagen on Sahara. My salesman Charles Moser was dilligent about getting me the car wanted. Everyone that was involved in the process made things memorable and yet enjoyable. Thanks to their finance guy Farris he got me the lowest Interest rate for my score!!!' Thanks

I would like to thank Lisa Abbott for making a bad day for me when my car did not start and had to get it towed to Volkswagen into a GREAT DAY once everything was done SO Thank You SO MUCH

They sold junk a car Amateurish mechnics, they should be kill someone

Friendly staff. Made it super easy to lease my new Passat!

Always have a great experience coming here when I service my VW. Everyone is always professional and helpful. Just acquired a new 2015 Passat, thanks to Tom O'Malley and the GM. Not many salesman like Tom, even after I left a few days later he asked how everything was going. So go here! They will take care of you!

I always have a great experience coming here. Everyone is always professional and helpful. Just acquired a new 2015 Passat, thanks to Tom O'Malley and the GM. Go here! They will take care of you!

Was looking for a new Volkswagen. Met with Stephen L. a short time after arriving on the lot. He was courteous, professional and very knowledgeable about the VW products. Test drove several vehicle before settling on a 2015 Passat. The buying process was painless and quick, paperwork completed within 30 minutes. Everyone there was great to deal with. Sales Manager Chris and Doug in Finance were a pleasure to work with. The dealership showroom is spotless and everyone we came in contact with made us feel welcome.

They do not register your car for you. If I had known this I would not have bought the car. Dealing with the DMV is a hassel!!!!

I bought a 2015 Jetta, and I absolutely love it! I had such a positive experience at AutoNation Volkswagen from the time I walked in, to the time I drove my brand new car off the lot. Amazing.

My 03 GTI Golf continues to run like a champ. Just like it first rolled out of the show room and the thoroughness to detail of these maintenance performers ensures its reliabilty!

Ihor was able to make the whole car-buying process painless.

Reviewed my vehicle head to toe and remedied all problems in a timely and efficient manor!

As we currently had a 2011 Jetta TDI, we were thinking about a 2015 model with a few more bells & whistles. We called Robin at AutoNation VW and discussed what we wanted. Robin found a beautiful 2015 Jetta TDI SEL in the color and with the options we wanted. Jenn (sales manager) was warm and welcoming and treated us like family. After going over the deal and our trade-in without much dickering, we went home in our new car in about 3 hours -- record time for us! The rebate and zero percent financing sealed the deal (thank you Volkswagen!). How can you refuse zero percent financing?!?! We didn't have to put out any money, which is hard to believe these days. This was our second new car purchase at AutoNation and was a very good experience. We felt we were treated like old friends. The only thing missing is ringing the bell when the deal was done. Please bring back the bell!

Lisa is very knowledgeable of her position thank you. You are the best.

I wandered in for a test drive and it took a while to actually get someone to help me. After being passed around a couple times, I finally ended up with Charles... what a great experience! He took the time to figure out what I was looking for and got me exactly that. The test drive process was smooth and he made the process incredibly fun. All my questions were answered and I left with my new baby! Charles has been amazing since the purchase as well, delivering my green slip to me, helping me figure out how to work my iPod and making sure I have everything I need!

I wandered in for a test drive and it took a while to actually get someone to help me. After being passed around a couple times, I finally ended up with Charles... what a great experience! He took the time to figure out what I was looking for and got me exactly that. The test drive process was smooth and he made the process incredibly fun. All my questions were answered and I left with my new baby! Charles has been amazing since the purchase as well, delivering my green slip to me, helping me figure out how to work my iPod and making sure I have everything I need! Definitely recommend this dealership, and Charles in particular. He's an awesome salesman and got me the perfect car!

As a first time car buyer, I won't lie by saying I wasn't nervous. Stephen made it quick and painless. Pleasant experience all around.

Tom was so informative on the whole process of buying a car... He went above and beyond what I ever expected...

I called Charles Moser at VW dealership in Las Vegas regarding wanting a specific used vehicle to purchase. He was able to locate it and have it delivered to Las Vegas, all the while keeping me informed of the progress. The purchase and trade in went flawlessly. I hihly recommend Charles and this company.

No-nonsense and informative. Staff was great and all questions answered. All features of the car fully demonstrated and explained thoroughly. Overall a great buying experience and a great product.

someone totaled my car and i needed a new car quick.

So I take my 2013 Golf in for an oil change and a wash. They got the wash right. When I leave, I notice the computer isn't the way I left it, so a little pissed..I return so they can make it right. After spending $86 on a oil change, I want it right. So I pull back in and NOBODY will listen to me...until we see a LONG trail of oil that leads to a BIG puddle of oil under my car. Then they ask me for my receipt, like I'm making it all up. To make a LONG story short, don't go there for service! Their car prices are good, but service is terrible.

The title of my review says it all. This is my second GTI I've purchased from them. Their service department is excellent as well. They serviced the first GTI I bought from them.

This is my second VW purchased from AutoNation (formerly Desert VW). Elwyn and Yosh were exceptional at not giving the runaround that you encounter so frequently when buying a vehicle. Thank you AutoNation.

Well my sales lady is something else she took the time to explain and shows you the vehicle till you are satisfied, I have never experience customer service like the way she explain things to my wife and I could not have been better explain and showed she is not just a sales person but she becomes your friend as well as every one at the AutoNation VW as soon as they see us they say hi and ask if we need any help as long as we need a car we will keep on going back to them. We love this people.

I bought a new Passat from AutoNation and I’m very happy with it. Called them on a Wednesday to work out price and trade in and picked up the car the next day. Smooth, easy transaction, courteous and friendly service. Thanks Jennifer Matthews, Igor and Ferris. I can highly recommend them and I’m glad to have a VW again.

Outstanding customer service on behalf of Carl, very informative about the car that I purchased and other cars too, He set the standard of the company, Highly recommend anyone to buy a car in the future in this particular dealership! Thumbs up al the way!

Just recently bought a new GTI from AutoNation VW - it was a great experience, especially as a first time car buyer. I visited to test drive and felt very comfortable, as our salesperson Chris was very personable and did not pressure us into purchasing anything. I received a couple phone calls/emails from the dealership asking if I needed more info or if there was anything they could do to help me with my decision - nothing over the top and I appreciated the effort to connect. When I did finally decide to purchase, they were extremely helpful through the process and worked with me on the price to get it where I wanted to be. The team stayed late past closing to finish the deal, and were super friendly and pleasant throughout the entire process. I really appreciated Chris and the rest of the team as they made me feel like I was a valuable customer and that they would do anything to make sure I walked out as happy and satisfied as possible - which I did! Would highly recommend visiting if you're looking for a VW!

I did NOT want to buy a vehicle, but, due to circumstances beyond my control, I had to. Delilah was a delight...no pressure, made the problem go away and put me into something reliable and affordable!

Right from the start it was a very pleasurable experience. We were greeted by the online salesman that I had been talking to, so he already knew what I was looking for. A Passat SE Nav & Sunroof. I was really impressed on how much he knew about this car and how much I didn't. Answered every question I had. And there were a lot of question's cause it's a lot of car. The entire staff was just great and very professional. They made my car buying what it's suppose to be "FUN" And got a great car at a really good price. Thanks' Guy's

I didn’t think I was in the market for a new car yet, however, my old car had other ideas. I had gone through the Costco Membership Program to find a new car and dealership. Within 5 minutes of clicking “locate a dealer”, my phone was ringing with Charles on the other end from AutoNation Volkswagen. He explained the program to me, and let me tell him what I was looking for. We made an appointment for the following day so I could look at the car. Everyone was very friendly in the dealership, and it made me feel at ease while debating purchasing the car. Everything was explained to me step by step during the process of the purchase, both by Charles and Farris. They made sure that they worked within my budget in order to get me my new car. I would definitely recommend this dealership to people interested in buying a new Volkswagen!

Jeffrey is a sweetheart, along with several other members of the crew. I see these guys know how to smile and interact with the customers, not like the yucky old crew you had.

I shopped around extensively for the exact vehicle I wanted and compared prices within a 500 mile range. Knowing I travel through or near some major cities, I was willing to travel to save several hundreds of dollars. Well I did just that. The Boise dealership was rude and insulting. I tried Twin Falls and they were somewhat more helpful but couldn't hit the price marked. I had several in the ballpark, and almost purchased at Findley North in Las Vegas, but they were deceitful and less than forthcoming on details and pressuring me to make a deal without knowing what I was buying. I started txting, yes txting AutoNation on a vehicle I wanted. They located the vehicle I wanted gave me a price $250 cheaper than anything else I found (and $700 cheaper than my local dealership - OUT THE DOOR). We made a deal (again, via txt), We flew into VEGAS BABY, Delilah picked us up at the airport, signed for my car and drove off into the sunset. Yes, as easy as that!

The employees work their hardest to give you the best prices possible, and the service is great.

Makes no sense to have a car serviced here, other places are less expensive and treat customers with respect.

I have been a customer for over 15 years and they are amazing!!! Wouldn't go anywhere else ever!!!

Our Experience was amazing. The service was beyond great. Every staff member congratulated us on our purchase even those who was not part of it. Special thank you to Elwyn Rundus, his manager and the Finance Agent for an experience we will never forget. They treat Us as if we were Family. By that I mean if I have a question about anything, they did not hesitate for a second to answer my phone call and Elwyn would keep in touch with me to check on myself and My Wife to see how we are doing, how do we like the car so far and etc. Me and My Wife will be sure to come back in the future. Thank You everybody very much.

Hmmm..where do I start? Two months ago, I wouldn't have said this dealership was 5 stars; but the storm of crazy events (we can laugh about it now!) that have occurred have definitely changed my mind. After purchasing a 2012 CC here in April, I quickly found myself with constant problems with the car. For the next 8 months, my car probably spent 25-30 days in the shop, getting repaired. The Service Department was amazing. Rudy, Justin, Tyler and Brianna were extremely patient with me and tried to make the situation right each time. Thank you to them for that. Finally, I hit my limit. I spoke with the General Manager, David, who listened to me "tantrum" about the car. I demanded to know my options of how I could get out of the car. He simply told me that he was involved now and would do his best to help me. Not having much faith in the situation, I left thinking that a car dealership would NEVER help me get out of a used lemon (lemon laws do not apply to used cars) and that I was stuck with this piece of crap car. The next day, David called to let me know he was working on some options to get me out of my car and into a new one without penalty or further financial burdens to me. To say I was shocked is understatement. Over the next couple of weeks (and continued problems with my CC), David made it happen. I was able to get out of the car; the loan was paid off; and I was able to get into a brand new car that I LOVE because of David, Steve (Sales Manager) and Robin (salesman). The deal was amazing. Without sharing details, every bit of inconvenience and frustration that I had experienced for 8 months was repaid, ten fold. David and his team really wanted to make the situation right for me; and they did. At the end of the day, David restored my faith in VW after showing (not just talking about) that their customers satisfaction matters. Integrity, for sure. Thank you, David, Steve, Robin, Rudy, Justin, Tyler, Brianna and all of the salesmen who always had a smile for me during my repeat visits. This is a good place. Michele W

This car is like the perfect girlfriend. Serious when she needs to be but ready to go out to have fun when you can. The experience at AutoNation in LV was exceptional except for one glitch that was quickly corrected. I could not be happier with the vehicle or the dealer. I liked the no nonsense transparent transaction. I don't mind paying a little more just to avoid the silliness of negotiating what amounts to 1 or 2% of the purchase price. I think being treated intelligently and with respect goes a long way. Everyone helped me get what I wanted and I don't begrudge them a profit.

Really low pressure, Raymond was there to answer my question and point out features.

We recently bought a new Passat and received terrific service from Robin Valentine. Throughout the whole process he was extremely informative,helpful (even on his day off), and supportive. He even dropped the car off at our house and provided options for registration service and insurance. Can't say enough about his first rate service!

I have a 2010 VW Eos I got not too long ago, I started hearing a strange noise coming from the transmission. I took it to a VW dealer in the NW part of town Findlay VW to be exact. They kept my car for several hours told me nothing was wrong with my car and charged me $186 for labor and time. I wasn't happy with that so I waited a few months and brought it to W Sahara Auto Nation VW for the same sound and a second opinion. Same thing, they had it for a few hours and also told me its the type of transmission that the sound was normal. Well I took my second opinion as an all good. Coming prepared to give up another $186 I was taken back that they didn't charge me a dime! Guess who won my trust, respect and future business. I even drove out of my way to pick up a bottle of coolant from them today. Thanks Auto Nation VW! Happy customer!

C. Moser worked with me for nearly six months before I finally pulled the trigger. The only reason I bought from a dealer 450 miles away from my home was that this guy really earned my business. He even picked me up at the airport when I came to get the car. I was interested in learning the maintenance procedure for changing oil and filters and Mr. Moser arranged for me to spend some time with one of the technicians in the back. Very useful and informative.

Everything was great except for the finance guy was too pushy trying to sell the extended warranty. The salesman was Charles Moser and he was very efficient and professional. We bought a new 2015 Passat and he was very helpful and earnest. Would buy another car from him anytime.

Ok. Here's the deal. YOSH was my sales rep. Great guy listens to what you say. James his manager also great l. I asked for the number to be at a certain price he came back and gave me a number that was lower. Wrote a check and drive off the lot. Very smooth and quick considering when buying a new car. Ladies and gents go see them. Ask for the two people I have mentioned and feel comfortable. Also Justin and Tyler in the service dept. Are both really good and will take care of you and your vehicle. This is a true response I just bought my jetta on Saturday.

Easily the best car buying experience I have ever had. fast service from Delilah Marquez And Richard Bassey. I traded in my clumsy 2008 Hyundai Accent for a wonderful and talented 2014 Jetta With only 8 miles on the guage. I would defently shop at autonation Volkswagen. Thanks Deliah and Richard my Jetta is riding like a dream.. I took a little vacation outta town and it never let me down... THANKS AGAIN AUTONATION VOLKSWAGON FOR MAKING MY CAR BUYING EXPERIANCE A ONE OF A KIND

Prices are STEEP for service. They seemed to do quality work.

Bought a 2012 Jetta in May and still haven't received a title for this vehicle and keep getting the run around. My sales person (Igor) promised me 2 free oil changes and the service department has no clue of such paperwork ever being on file. The battery went out within a month; pestering me that they sold me tires that need replacing soon and is a testament to there so called "certified" cars. Buyer beware....they say they treat you like there own family but as soon as the sale is done your done. Very disappointed with this dealership!

Dave Durrell, Yoshwa Shields, thank you for making this experience the BEST! We LOVE our Passat.

My husband and I were on our way to California for a vacation at Disneyland, when the transmission on our Nissan Sentra broke down. After getting the mechanic's estimate, we determined it was better to buy a new car. We worked with both Robin and AJ, and they were excellent! They were friendly, polite and courteous, and made the car buying experience a whole lot less scary, especially during our stressful situation. We were not prepared to buy a new car, not having had the time to do any research, but Robin and AJ made us feel like we can really trust them! We also feel that we got a fair trade in value for our old car, and an amazing deal on our new one! Although we were disappointed to have to forfeit our vacation, we LOVE our pre-owned VW Tiguan and will be repeat customers in the future!

My husband and I were on our way to California for a vacation at Disneyland, when the transmission on our Nissan Sentra broke down. After getting the mechanic's estimate, we determined it was better to buy a new car. We worked with both Robin and AJ, and they were excellent! They were friendly, polite and courteous, and made the car buying experience a whole lot less scary, especially during our stressful situation. We were not prepared to buy a new car, not having had the time to do any research, but Robin and AJ made us feel like we can really trust them! We also feel that we got a fair trade in value for our old car, and an amazing deal on our new one! Although we were disappointed to have to forfeit our vacation, we LOVE our pre-owned VW Tiguan and will be repeat customers in the future!

My husband and I bought a pre owned Jetta from here about a week or so ago. The salesman and GM were nice and the actual purchasing of the car went well. However, the car is now being fixed at my personal mechanic's to the tune of $1800.00!!! Certified Pre-Owned???? Yeah right!!! There is an oil leak and several other things that need to be replaced. I can't believe that this place would sell a car with so many things wrong with it. ABSOLUTELY RIDICULOUS!!! I will NEVER do business here again. I will also tell all my friends and family to do the same!

started a trip to las vegas and on the way there my car started not running very well and the check engine light went on. got to the dealer at 3:30 on a saturday. Instead of telling me there is nothing that could be done until monday. They took my car into the back and changed the fuel injectors and got me back to my nieces birthday party by six. and also washed my car. I could not be happier with the service and our service adviser Lisa was great.

Because a family friend recommended the dealership and the salesman....I was comfortable with the entire process of leasing this car.....Elwyn Rundus is personable and knowledgeable and very patient....At my age(81) I was not expecting to obtain a new car.....But I actually enjoyed the time we spent negotiating and completing the agreement....I look forward to any visit at your business because El always remembers my name and is so welcoming.....and continues to answer any questions about the car that I may have....I am confident that he will continue to be of assistance to me ......and the car is a pleasure to drive......

Best car buying experience ever! Charles Moser offered and delivered great customer service and guidance. He helped me surprise my son. He went beyond the extra mile. Grateful Mom!

I visited the Las Vegas AutoNation VW dealership to have the oil changed in my 2009 Beetle and a short time later that day, drove away in my brand new 2014 convertible turbo Beetle! Melissa Kent and AJ Zibert were more than helpful and knowledgeable. I would recommend AutoNation VW Las Vegas to anyone.

Excellent customer service. Would buy again. Honest pricing and customer service. Would purchase a car again from this dealer.

Easily the best car buying experience I have ever had. fast service from Yoshua Shields(ask for him),Steve and the rest of the staff. if you want a VW this should be the place you buy from.

We worked with Charles Moser to purchase a truck that was traded in. He kept in contact with us the whole time without being irritating, listened to our concerns and was very helpful through the whole process. The sales manager and finance manager were also very professional and there were no hidden fees or "services" when we purchased the vehicle. I would highly recommend this dealership.

The service department here is terrible. I made an appointment to have my 2010 VW Eos driver side window regulator replaced while getting a 80k mile service. When I arrived on the day of the appointment, there was no record of it in their computer system. They were able to perform the window repair anyway since they had the part in stock. The agent wanted to charge me about $350 for the job, and then I informed her that it was under warranty. Their 80k mile service only consisted of an oil change which I could have had done almost anywhere else for less. When they returned the car, they had washed it, but the windows were still dirty, they didn't vacuum it, and the mechanic left black oily finger prints on the door interior. I got tired of waiting for someone to clean those off since I had lots of other business to attend to and a flight to catch. After driving the car, I discovered that they did not adjust the window properly when they replaced the parts so there was excessive wind noise at highway speeds and the window did not lower all the way automatically. Plus you could see the alignment marks at the top edge of the window and know it was done wrong. I brought it back to have that corrected the next time I was in Las Vegas (two months later). I told the service agent what was wrong and gave him the keys. After a few minutes, another agent told me that they couldn't find anything wrong with it. I got in and showed them exactly what I had told them: the window didn't automatically lower completely. About an hour and a half later, I was told that the repair was completed and they were washing the car. Fifty minutes later, my car was finally ready for me to drive. I could have driven to a different car wash and had it done in less time than it took them, plus it was raining, so why did they bother to wash it anyway? And again they didn't clean the windows or the carpets. And again there were black smudges on the interior door upholstery. This time I told the service agent about it, and she walked off. I got tired of waiting and I left figuring I could clean it myself like last time. I stopped to fill up the gas before I left Las Vegas to return to Tonopah where I work, and I found out that the gas door release switch on the door didn't work and neither did the trunk release. It's a good thing I didn't wait until Indian Springs to fuel up. So, I went back to the dealership. The agent claimed that I must be mistaken because they didn't work on that, so I reminded her that they were supposed to have worked on the door and the switches are on the door. She told me not to have an attitude with her and she was going to get the service manager. I waited in the lobby. Eventually she returned without the manager and asked me to show her, and indeed neither the fuel door nor trunk opened with the door switches. It took them almost another hour to fix that. When they said it was done, I pointed out where the door liner was not properly reinstalled and there was a large gap at the top by the door frame which took longer for them to fix. My next stop was the trophy shop across the street (which is fabulous), and the owner there agreed with me that Autonation service was terrible, and that they had left the oil filler cap off of his car after the first service when he bought it. Autonation service manager: if you are reading this, you really need to hire someone to check cars after they are serviced to ensure that the work was done correctly. completely, and cleanly. Anyone else reading this: take you car to the other VW dealer in Las Vegas.

Very good experience working with Charles Moser over at Auto Nation Volkswagen - Las Vegas, he was honest, helpful and not pushy, very different from the guys from the other dealerships. Guys like him made my leasing car experience very easy over at AutoNation. Got my car in a couple hours. All the other guys were easy and not pushy at all. By way I was surprised with the big, beautiful and clean facilities and the friendship of all the guys working there.

Me and My wife got there around 630pm and we all ready knew what we wanted a new sportwagen jetta. we got greeted right away and we took the 2013 jetta wagen diesel out for a spin and it was amazing just like i all ready knew, Jacob hughes helped us with all the paper work and all the financing, very knowledgeable and courteous, he also got me some extra things to help me with not even related with the car, and the insurance he recomended was helpful and it saved me money, overall i think this dealership has all the things u need and more.

Was very impressed with the response and quality of the dealership.

Charles Moser over at AutoNation as well as the rest of the crew there, were fantastic. Charles is extremely helpful and patient. He works hard at making you happy by making the car buying process seemless. His goal is to make you comfortable as he understands how intimating it can be. The rest of the crew were friendly and they all wanted the best for me.

On 7/28 I co-signed for a Tiguan for my daughter. Our salesperson (Elwyn) was great and I can't say enough good things about him!! The customer service from others at this dealership was...and continues to be...horrible! Two days after purchasing the vehicle, we realized the paperwork showed me as the owner on line 1 and showed my address. Some paperwork didn't even show my daughter's name at all. I contacted the dealership to see about getting this corrected. I didn't want to receive the calls and correspondence that come with buying a new car and I certainly didn't want to receive the payment notifications. Since 7/30 I have been attempting to contact someone...ANYONE. I left three messages for the Finance Manager with no response. I then tried the General Manager. I left a message for him with no response. On 8/1 I finally received a call from "Devin", the Customer Service and Finance Director. After a heated first few minutes (I was told no one called me because they were really busy so I was less than pleasant) I explained my situation and what I was trying to accomplish. I told him that I knew it was my fault...I should have read the paperwork more carefully but after being at the dealership for 3 hours, I just wanted to go home. Devin said to give him 2 or 3 hours and he would check into it. I never heard from him again. I waited until 8/4 and called him to check on the status. Voice mail again!!! I left a message and here we are...2 days later...and no response. So my saga continues. It looks like I won't be referring anyone to this dealership any time soon! 8/6 - Update - I received a call from Linda stating "my" green slip was ready. Yes, she called me,not my daughter, just as I predicted. Fortunately, she was willing to listen to my story and assured me that she would take care of it. Just a few minutes later, Devin called and scheduled an appointment for 8/8 to sign the revised paperwork. Kudos to Elwyn for providing excellent customer service and to Linda for not dropping the ball. As to the others involved...the jury is still out.

Purchased a 2014 Tiguan SE 4 motion 2 weeks ago and the process was fast and easy. Our salesman Stephen L. was outstanding, attentive and no pressure with my wife and son the day before. This was our fourth purchase from this dealership and will continue. Thanks Stephen, Stratton, Charles and Jennifer.

I recently purchased a 2012 Passat from a here and I was helped by Chris Hamilton who was very easy to deal with. The whole experience was easy from picking the right vehicle to the purchase. Would definitely recommend.

Charles can see what I wanted and what was important to me with the type of car i wanted. I was not side tracked or redirected. The buying process was easy and they knew I needed everything with in a week and it was completed. AMAZING job! Thank you Charles!

My experience at the Desert Volkswagon dealership was phenomenal! I experienced great service from beginning to end. My service professional ( Lisa Abbott ) went above and beyond what I expected. What started out as a disaster was turned into a good experience by Lisa's professionalism. The dealership experience was warm and inviting. I even took a moment to look at new Volkswagon Beetles. I was not feeling well, so Lisa's help made it a good experience all around. Thanks Lisa

The service department is terrible, I have a VW that is under warranty and there is steering wheel shake. I asked them to retighten the lug nuts to spec. Charged me 85.00.. I am sorta stranded since I am 1000 miles from home. I just need to get home

Great customer service.Igor Marchenko was helping me and did amazing job.All paperwork took less then 30 min including financing.

Poor customer service. I kept being tossed back and forth between two sales reps, neither of which had the time (or the desire) to help me. Employees were yelling at each other on the sales floor on both occasions I came in which made for an extremely uncomfortable experience. One sales rep made me wait in the sun for 30 minutes while he got a key to a car to test drive which is just awful in the late June heat. Oh and he also did not scan my license before and he made us stop at a 7-11 while I was test driving?! Additionally, I was harassed on the phone into coming in on a day that I told them I was busy and then they had me wait for 2 hours doing nothing when literally all I had to do was hand someone a check and sign a few papers. I've worked in retail so I know how hard it can be but even this was horrible to me. The car I bought itself ended up being ok, even though it was not at all like the one I test drove (which they told me was identical to). I probably won't even take them up on the 2 years of free oil changes that comes with my car because of the service. I left with a headache and disappointment, not what someone should be feeling when they buy their first car. I'd avoid them if I were you or don't be young because they'll take advantage of you.

What a great Overall buying Experience! I wholly recommend this Dealer to all.

I just purchased a GTi there's. My sales guy Igor was very helpful .. he helped me get what I wanted and needed out of my trade in car. Even after he told me twice they weren't gonna do it.. go in there you'd be surprised how they deal with u. Ive brought several car by far the easiest purchase I've made

$40K fewer miles, 4 years newer than comparable jettas test driven. Included $1000 in new tires, $600 in new brakes 2 year extended warranty and free oil changes for 2 years. All at the same price others were asking for high mile vehicles. It was a Blessing after 3 days of horrifying used car shopping. Elwyn Rundus was awsome!

The service person, Lisa Abbot, was very helpful. And the duration was much better than I expected. I was told it would take an hour and a half, I got my car in less than an hour. They have a very professional staff at Auto Nation Volkswagen. I definitely would go back there when I'm shopping for another car.

I was so amazed with AutoNation, their customer service was excellent. I went online to find a car I found one to my liking and I called the number which connected to AutoNation. Very friendly environment made a appointment to my convenience Mr. Charles was very helpful he showed me the car financed walked me to the car and explained the features and even set up my Bluetooth Wow! and out the door. Excellent

Justin is a wonderful service rep. I've been going here since 2002. Thank you Justin for always taking care of my vw.

Thank you Tom!!! Love my new Passat!!! So glad I'm back in a VW. You were very helpful thanks again!!

I bought my car about a week ago at autonation vw las Vegas and the service was great. Mr Igor M. was wonderful to work with,he was very professional,knowledgeable and fast. I've never bought a car that fast, financing and all the paperwork where done in about a half hour. Great job, thank you very much, I will definitely recommend Mr Igor M. and the team at autonation vw to my friends and family.

Horrible customer service though not as bad as the Henderson Volkswagen but still horrible. They gave up on me and stop returning my calls after they realized they can't beat what Volkwagen North Vegas can offer me.

My favorite part: They weren't pushy. They let me take my time and answered all of my questions without getting impatient with me. Everyone was extremely friendly and the overall experience was pleasant.

I've been in a couple of times since I moved to Las Vegas and both times everyone has been so nice and helpful. They answer all of my questions and genuinely seem happy to be there and help.

I've been in a couple of times since I moved to Las Vegas and both times everyone has been so nice and helpful. They answer all of my questions and genuinely seem happy to be there and help. The nicest part was when I was deciding whether to buy a car or not, they didn't put a lot of pressure on me. I've been to other dealerships where they are unbelievably pushy and here, they just weren't and it made the entire process so much nicer.

Terrible service. Sold us a car and realized after we already purchased it that they did not have floor mats in it. The sales manager Steve tried explaining that some cars do not have floormats to save on cost but he would order us some. This was a lie and all passats come with floor mats standard. They didnt even give the car a full detail at the time it was purchased. They spent 45 minutes giving it a quick exterior wash. Not professional. Wish we did not purchase from them.

I HAVE BOUGHT MANY CARS OVER THE LAST 20 YEARS IN LAS VEGAS , I HAVE NEVER HAD SUCH A GREAT EXPERIENCE AS I DID WITH THIS DEALERSHIP. EVERYONE WAS VERY HELPFUL THRU THE WHOLE PROCESS. SALESMAN IGOR WAS FRIENDLY, HELPFUL AND ANSWERED ALL OUR QUESTIONS. HE WAS AS GOOD A SALESMAN AS I HAVE EVER DEALT WITH. I COULDN'T HAVE BEEN HAPPIER WITH EVERY ONE THERE, AND THE WHOLE BUYING PROCESS.

I was in a really bad situation and needed to trade my VW in. The General Manager listened to me and placed me with the best sales man EVER. He made my car buying experience painless and enjoyable. The finance lady was doll. When my daughter turns 18 in two months, we'll be buying her car at VW Auto Nation. Tom O'Malley "Rocks"!!!

One of the best car buying experiences yet. Ihor is one of the most experienced, professional and honest men I have had the pleasure to deal with!!!

My first experience in buying thru the internet. Autonation Las Vegas has a great team and we dealt after the first contact by phone and e mail. Robin Valentine was very responsive to my questions and provided a quick and accurate quote. He even picked my wife and I up personally at the airport to get the Passat. We drove the Passat to our home in Laughlin and really enjoyed the ride

Truly the BEST service ever my salesman Robin Valentine was walking us through every step of the way through our transaction explaining every detail!! and WOW it didn't take all day it was fast and we were so Happy driving home in our VW in less than 4 hours.. Yes I would recommend this dealer to anyone interested in getting the Best Service Ever.

awesome customer service. you really feel like family. go see my guy ferris gunning you wont regret it

I have been a customer for over 10 years and have purchased 4 cars from here. I love the way I am treated from the sales staff to the finance department and the service department. I have always been treated with respect and my needs have always been met. I highly recommend doing business here.

Yoshwa was a great sales person. More of a counselor than a hard sell. My second VW from this dealer. They worked hard to get to the price I wanted to pay, and the car is great.

This was our 2nd car from this dealer. We experienced a friendly atmosphere and professionalism from all staff. Our questions were answered promptly and our salesman, Tom O'Malley, was helpful and anxious to please. This was the shortest time we have ever spent purchasing a new car. Overall our experience was 5 star and highly recommend AutoNation VW Las Vegas.

I was referred here and Tom O'Malley helped me chose the options and features within my price range within 10 minutes a quick test drive and done. The service was fantastic and the buying process was smooth and pain free. He checked up a week later to make sure I had no questions or problems with the car or features. Great and painless car buying experience!

Bought my first car that this dealership Jennifer and Robin were so nice and help me get a great deal. The whole staff was nice and friendly.

I wrote a great and lengthy review but your site for some reason erased it. I wont take the time to rewrite it but only wish to say that Charles Moser did a great job. My only concern was the time it took , .Charles knows the problem with the time involved.

I purchased my new Passat TDI SE 3 days ago, I traded in a 2010 TDI Jetta . I love the Passat and the improvements over the Jetta, size, comfort and luxurious feel. Charles Moser, the sales Rep. was great, spending the time necessary to acquaint me with the car. He answered all my questions and through the purchase negotiations and I felt no pressure. The only problem I encountered was the time involved. The car selection and purchase negotiations took about three hours but I was there from ten AM till about five thirty PM. I understand that that the car came from another dealer ,But it seems to me that the search for the car could have started once I selected the car I agreed to purchase. Overall ,I am delighted with my selection and purchase. My Wife loves the Passat and we look forward to getting the good service that we received on our Jetta.

Having experienced other cars, I realized that my Volkswagen CC is perfect for me. its elegant with size and very comfortable. Im glad I found Volkswagen AutoNation in Las Vegas. There I was able to meet friendly and knowledgable people. They provided me with all the necessary information I needed. It was an excellent doing business with them. I would also like to acknowledge ROBIN V. he was a very profesional man at his job. He made my dream come true with my beautiful car. Sincerely, Misael B.

Having experienced other cars, I realized that my Volkswagen CC is perfect for me. its elegant with size and very comfortable. Im glad I found Volkswagen AutoNation in Las Vegas. There I was able to meet friendly and knowledgable people. They provided me with all the necessary information I needed. It was an excellent doing business with them. I would also like to acknowledge ROBIN VALENTINE he was a very profesional man at his job. He made my dream come true with my beautiful car. Sincerely, Misael B.

Richard rocks...love the car between him and finance after other dealer difficulty would go back again.....even ended the night with the paperwork talking about fresh avacado.....what a delight.....i know you had to be there...check it out.

Jennifer was the sales person, but after closing the deal I sat for two hours waiting for the financial person to complete papers. The car's windows were to be tinted so when I returned to complete paper work that work was completed. However, the car was delivered with two scratches and dirty windows and was missing several manuals. I was assured that the scratches would be fixed, but when I returned for that work the sales manager advised me that he had never been told that work needed to be done. I did receive the manuals. Fortunately Jennifer had emailed me requesting that I give her a good evaluation since they were going to fix everything and I had that email or else I probably would have had to pay for the repair.

By far the most positive car buying experience I've ever had. The staff were very friendly, and were very helpful in explaining the vehicle I was interested in purchasing (a VW GLI). I would definitely purchase from this dealer again.

I purchased my new passat in February, and everyone was incredibly helpful. I was kept well informed and never pressured to make any decisions. The folks here are all very professional and yet make a very personal connection with their clients. Thank you Ihor for helping to make buy car buying decision easy and stress free. And thank you to sales manager stephen who went above and beyond to meet my expectations.

Being a British Serviceman it was very hard for me to get credit as I had no history in the USA. AutoNation VW advised me to get a SSN and assured me they would be able to provide me credit where Gaudin Ford had failed! My wife and young daughter were very well treated and we were instantly made to feel at home, the facilities were amazing and I could not have asked for better treatment by Elwyn Rundus who looked after us throughout the entire sales process! The finance manager was extremely helpful and greatly helped with explaining all aspects of the finance agreement. I was pleasantly surprised with the service available at AutoNation VW Las Vegas and look forward to purchasing a VW on my return to the UK.

I recently purchased a 2012 jetta!! Elwyn was wonderful to work with and we love our new car!! I will definately go bacl again when I am in the market for another Volkswagen!! It is amazing!! Thank you Elwyn!!!

I am very pleased with my purchase of VW Tiguan. It is a small SUV but it runs great. I purchased it in Jan 2014. I recommend it strongly. The sale person(Ighor) was great as well and help me a lot. P. Kaveh

I've just leased my second VW Jetta from Autonation VW (nee Desert VW), and could not be more pleased with the experience. They really go out of their way to make you happy!

worst customer service................ brianda, rudy, spanish translater joslyne, rude attitude.. horrible experiance......so fustrade over charge and didnt do a thing ...... they messed up in service work try to blame that we didnt tell them. so fustrade with them, and still charge.

The best car buying experience I've had. Jennifer Matthews in sales is the best! Great customer service and follow up. I highly recommend this dealership.

I recently bought my new car from this dealer and the salesperson and staff were unfailingly helpful and pleasant.

Best car buying experience EVER! Loving my Volkswagen Touareg, and loved my experience with all the people involved with the purchase of my vehicle; Jose, Steve and Delilah...thank you!

I lease my 2014 Volkswagen Passat se from Auto Nation my 2nd car i felt completely comfortable and enjoyed the experience with the internet sales manager Jennifer Matthews and the 2014 Volkswagen Passat se a great German car with a 5 cylinder engine and a smooth and quiet ride a excellent car. all the Managers are excellent from Finance Director to the general manager also all the salespersons a every busy place. I would recommend this dealer ship all helpful and experience. Thank You

This is my third car from this dealership. I keep coming back because of the excellent customer service. They are considerate of your time, and make sure you are in and out in a timely manner. The staff is very friendly and professional. I highly recommend this dealership and love Volkswagen!

My wife and i wanted to buy a vehicle for my daughter. She wanted a VW bug. Charles Moser listened to what I wanted and and showed me exactly what we had discussed. It was no nonsense, no pressure. He was knowledgeable and "LISTENED" to me. I was amazed. I have bought many vehicles in my 54 years and this was the best experience I had. The rest of the staff was friendly and helpful. I would tell any family member or friend to go see Charles Moser at Auto Nation Volkswagen Las Vegas!

My husband and I recently bought a new 2014 VW Tiguan SE at Autonation. We had such a wonderful experience with the friendly staff there. Everyone was so attentive, amicable and quick to respond to our follow-up phone calls. Special thanks to our sales specialist, Yoshwa, whom provided excellent customer service for us from the beginning to the post-purchasing period.

Very happy with the new vehicle. I've bought 25 cars in my life, never a better overall expericence than with Autonation VW in Las Vegas. That goes for their BMW dealership down the street, as well.

I want to take the opportunity to express my sincere gratitude and recommendation for Charles Moser. He was extremely helpful, followed through and ultimately was a genuine person who I knew would take great care of us! He helped me seal one of the biggest decisions I made in 2014! When looking for a great car, look for him, you won't regret it! :)

My partner and I recently set out to buy the perfect car, and it was to our great luck that we found AutoNation Volkswagen! Jared V. went over and above to find us the perfect car, which was no small task as there were three options in the western region! Jared was never pushy, explored options with us to make sure the car was perfect, and when it arrived drove it to our house and provided a personalized tutorial! The customer service was true lay outstanding, a great overall experience! I would recommend AutoNation Volkswagen and especially Jared to anyone, and ESPECIALLY to fellow Veterans!

We bought our second VW from AutoNation in December. If you're in the market for a VW in Las Vegas don't consider any other dealer.

I went shopping for a VW Beetle over the holiday season with my son. He drove a hard bargain! The sales and finance staff made the process so simple. Thank you Jennifer and Delilah!

They always make the extra effort to make you feel comfortable and not pressured. The sales staff is knowledgeable and very friendly. We've purchased 4 cars from AutoNation VW and love it. Great all the time!

the online purchase with Yadir B. in guiding and finding my Touareg was smooth and effortless - truly it was one of the best car buying experience I ever had - the handover and finally delivery managed by Jennifer M. had every attention to detail and couldn't be more pleased - Kudos to both for a job well done - 12 to 16 month I'm in the market again...keep in touch, Best Christian

First off...I am very excited to be a part of VW family! It was an easy, painless, extraordinary experience! Jennifer M. (Internet Sales Manager) was on top of her game! During the first phase of meeting Jennifer, she made me feel like I was already a part of the AutoNation VW! She did not pressure me at all and she even made sure that I understood everything about my new VW purchase! Steve was very courtesy during the trade-in discussion. Stratton P. (Finance Manager) was fabulous! He discussed all of the options very precisely. Jennifer then explained all functionalities of my new vehicle! Truly, you've made me a very happy customer and I am very happy to start my new VW experience! Thank You kindly my new AutoNation Volkswagen family!!!!

First off...I am very excited to be a part of VW family! It was a painless, easy, extraordinary experience! Jennifer Matthews (Internet Sales Manager) was on top of her game! During the first phase of meeting Jennifer, she made me feel like I was already a part of the AutoNation VW! She did not pressure me at all and she even made sure that I understood everything about my new VW purchase! Steve was very courtesy during the trade-in discussion. Stratton Pang (Finance Manager) was fabulous! He discussed all of the options very precisely. Jennifer then explained all functions of my new vehicle! Truly, you've made me a very happy customer and I am very happy to start my new VW experience! Thank You kindly my new AutoNation Volkswagen family!!!!

Desert VW - Las Vegas - Now AUTO NATION - Bought a brand new 2008 VW Passat in mid 2008. Komfort 2.0T Started noticing issues with the transmission from the get go. VW acknowledges that I started complaining in early 2010 (30,000 miles) that the car shifted funny from time to time which I believe to have been before that but it wasn't recorded. Of course they told me that I would have on a "problem indicator" and there was nothing wrong and they couldn't recreate the issue. Car continued to shift funny always. In March 2012 (73,000 miles) the car was so bad that it finally gave a "problem indicator" on the dash. Car was so bad it had to be towed to the dealership at my expense. It was determined that the valve body in the transmission needed to be replaced. They told me how they would cover the replacement. Oh and I can't forget the mechanism in the steering wheel that cost me $1400 because my airbags and my steering wheel functions didn't work. Great - yeah right!! Turns out that within 14 months or so the car starts to shift funny again. Got so bad downshifting into 2nd gear it almost gives you whiplash! I took the car to VW on Tuesday afternoon and they claimed that the valve body needs to be replaced again. The car has 95,000 miles now. Thursday morning I call after getting the run around all day Wednesday that they still don't know if VW is going to cover this repair. The person on the phone states that I will receive a call from the "service manager" because he is handling it. I call numerous times throughout the day, still no call back by 5. At 8pm I decide to stop by VW for an update. My service advisor is there and proceeds to say I need a brand new transmission and they won't cover it. He states the cost is going to be $6800 for the new transmission and figure that is just the part - never mind the labor! Are you $&*#ing kidding??!!!!!!!! SERVICE MANAGER DIDN'T HAVE THE BALLS TO CALL ME!! Also found out tonight they only warranty the power train for 60,000 miles so why did they cover it at 73,000?! PLEASE LIKE - SHARE IF YOU THINK THIS IS COMPLETE BS!!

I recently purchased my second vehicle from AutoNation Volkswagen. I came back the second time because like the first time I received exceptional service. My salesperson, Yoshwa, was great. He was very knowledgeable and patient. My whole experience from arriving until I left with my new vehicle was great.

I recently purchased my second vehicle from AutoNation Volkswagen. I came back the second time because like the first time I received exceptional service. My salesperson, Yoshwa, was great. He was very knowledgeable and patient. My whole experience from arriving until I left with my new vehicle was great.

The internet is the way to go to get the best service and deal on your next car. Jennifer was a pleasure from beginning to end. Will make your buying experience everything it should be in purchasing a car.

The internet is the way to go to get the best service and deal on your next car. Jennifer was a pleasure from beginning to end. Will make your buying experience everything it should be in purchasing a car.

Great car buying experience. No pressure, just a great car.

This is the first time i bought a used car. My agent name is Jared. He is a very nice guy. Because this is the first time i buy a car, i have no idea about the process. I told my situation to Jared. He offer my various of options to get the car, he didnt push or stress me on one option. He also help me out on insurance n warranty purchase. The service he provided was comprehensive. And thanks for his patient of answering lots od question from me(some were kinda annoying,sorry about that). I already recommend it to my friends. And i also highly recommend it to all of you, desert vw provide great service.

I love my 06 TDI Jetta, I now have over a 100k on it and I still get 50+ mpg's! These guys keep me rolling and are always courteous and professional. I can't wait till its time to get a new one!

As a first time car buyer, walked into VW to just look at the Jetta and the Passat. Was greeted warmly by Yoshwa Shields, and shown a 2013 dark grey Passat in the showroom. He was able to answer any and all my questions, and immediately I fell in love with this car. Not only was I informed of the 5 star safety rating, but the car had everything I wanted (bluetooth, navigation, sleek interior, leather seats, clean exterior), and I didn't feel like I was being pressured to buy. Took the car for a test drive, and my mind was made up. That specific dark grey Passat was discounted about $3000 that day; however, I wanted the Passat in white. I left the dealership to look at other cars but ended up returning back to VW. They checked my credit and to my joy, found the white Passat discounted to the price of the dark grey one. The rest of the day took a while with paperwork and logistics, but I left with my first brand new car and a positive relationship with Yoshwa. Happy VW camper right here :)

We saw our car on the Internet and made an appointment to test drive it. We received quick and courteous service. We bought the car the same day . Thank you for both your integrity and customer service. We would buy from Auto Nation in the future.