Moral of the story: VW is great, AutoNation is not. If you want a car from trusted dealership, this is not it. This is an email to general manager that I sent two weeks ago. I called a week later to follow up, no call back no answer. "I am now a happy VW Passat owner after buying out my lease last week on Thursday with Frank DiCerbo. Frank provided nothing but good service. Another gentleman whose name I don't remember, but is from Chicago and new to town, also helped immensely. Everyone was happy and I even requested a courtesy car wash, which is common from your team to offer when I visit. Prior to this, however, your team inspected the car and had me sign a document that stated that my battery, tired, etc. were running well. Unfortunately, when I got my car after the car wash the battery was dead and would not turn on. I was already at your dealership four hours so my dad and I decided to go to lunch and return while your team fixed the problem. When I arrived again at around 2:30 my car wouldn't start (Frank and the other gentlemen even told me they checked that the car turned on. They both said they thought the car washer guy probably left the key in the car but without the engine on). When I got into my car once again it didn't turn on so they had to jump start it. They told me it should be fine now and to call if I have a problem. Well I was away the rest of the weekend and didn't have to use my car until Sunday when I tried to turn my car on - once again it wouldn't. Today my car also did not turn on. I called and spoke to Robin, I believe he is your guest manager, but he was pretty apathetic and unwilling to look into the problem instead instead denying pretty much everything. He said theres no way your workers could've done anything to kill my battery, which is not true as I could think of a few possible mistakes. He also said that your team does not do an inspection of the car, which is a lie, because I remember signing the paper stating my battery, tires, etc were fine. My dad (the cosigner) and the other Chicago gentlemen were there when I signed. Frank, once again, tried to help and speak to them but told me that your team denies any wrong doing and that the battery must've died at the wrong time. I really appreciate his help, but unfortunately he can't give me a new battery or fix it on behalf of your dealership. Mr. Durill, I ask you to please fix the situation as it is obvious that your car washer must've not handled my car properly while doing his job. Since my car stopped working on your property and with your employees, I believe it is your responsibility to reimburse me as I have to get a new battery now. " Based on the customer service I received from management, I'll never refer anyone to AutoNation. They don't care if you are happy as long as they are getting their money.
TracyKC1
Feb 22, 2016
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