Frank DiCerbo is a great guy. He was straight forward and an enjoyable personality. We got along great! Was in and out with my wonderful Tiguan within 2 hours. Tommy in finance was super. This is my 3rd experience at this dealership and that is why I continue to come back. Thank you for making the process a great one!

just keep up the good work !!!

Great Place, Great personal!..........Specially Jeffry at service department!

Jeffrey Lopez did an excellent job during my service appointment. 5 Star rating for Jeffrey.

Vincent Vitala" Manager of service at VW is a great and honest guy. Let me tell you my story. My wife's Toyota Corolla was dying and one morning I was taking my daughter to school, a car in front of me crashed into a wall spewing parts into my path that exploded one of our bad tires. Upon finally arriving at my daughters school I embarrassed my daughter and myself when a cloud of burning oil enveloped the car like in John Candy "Uncle Buck" movie. That morning I violated every rule when buying a car on Boulder Hwy. I was tired and still without coffee. After the third dealership I found a sexy VW. I liked it! Don't know why but VW has a good reputation. I really had no idea what I purchased, turned out it was a GTI rocket with turbo charger. The car has issues and the dealership was done with the transaction so I took it to VW Auto Nation. The first annoying issue was a bad tail light indicator on the dashboard. I talked with the first service person who was great but just did not understand procedures. Now comes the great part about VW Auto Nation and the manager "Vincent" who clearly has the senior intelligence and experience to know what to look at first. After fixing the first light I got a third tail light indicator. The previous owner put in an after market toy that makes the third tail light flash. However this creates a change in the voltage flow that indicates a bad third tail light problem. Vincent put back the original third tail light saving me the cost of the light and remove the add-on toy. The system is back to OEM operating standards and the dashboard light no long blasts me in the face every time I drive my VW GTI. Did I say that I am 60 years old and I have so much fun with the power. VW Auto Nation and Vincent did an overall diagnostic of the car for me and pointed out other details to be aware to fix. Such as I was told by other people to change the timing belt at 80,000 miles. Vincent again made me aware that VW timing belt is not a belt it is a chain and does not need to be changed until 130.000 miles. The car has 80,000 miles. My point is that in Las Vegas it is hard to find a honesty, professional and forthright services anywhere. "Vincent" and Auto Nation proved to be a savior when I neglected every car purchase rule. I will not fear purchasing another VW when my 1996 SC Lexus drops dead in 8 months. I hope it is electric.

We had the pleasure of working with Chris Norris when we purchased our Tiguan. He was a breath of fresh air. He’s not the typical pushy car salesman we’re use to dealing with. Not only is he very knowledgeable but all around great person. I can’t praise this man enough! Thank you to Chris and Andy (finance director) for making this process so easy. I would highly recommend AutoNation VW to anyone because they clearly employ the BEST people.

Vincent Vitala" Manager of service at VW is a great and honest guy. Let me tell you my story. My wife's Toyota Corolla was dying and one morning I was taking my daughter to school, a car in front of me crashed into a wall spewing parts into my path that exploded one of our bad tires. Upon finally arriving at my daughters school I embarrassed my daughter and myself when a cloud of burning oil enveloped the car like in John Candy "Uncle Buck" movie. That morning I violated every rule when buying a car on Boulder Hwy. I was tired and still without coffee. After the third dealership I found a sexy VW. I liked it! Don't know why but VW has a good reputation. I really had no idea what I purchased, turned out it was a GTI rocket with turbo charger. The car has issues and the dealership was done with the transaction so I took it to VW Auto Nation. The first annoying issue was a bad tail light indicator on the dashboard. I talked with the first service person who was great but just did not understand procedures. Now comes the great part about VW Auto Nation and the manager "Vincent" who clearly has the senior intelligence and experience to know what to look at first. After fixing the first light I got a third tail light indicator. The previous owner put in an after market toy that makes the third tail light flash. However this creates a change in the voltage flow that indicates a bad third tail light problem. Vincent put back the original third tail light saving me the cost of the light and remove the add-on toy. The system is back to OEM operating standards and the dashboard light no long blasts me in the face every time I drive my VW GTI. Did I say that I am 60 years old and I have so much fun with the power. VW Auto Nation and Vincent did an overall diagnostic of the car for me and pointed out other details to be aware to fix. Such as I was told by other people to change the timing belt at 80,000 miles. Vincent again made me aware that VW timing belt is not a belt it is a chain and does not need to be changed until 130.000 miles. The car has 80,000 miles. My point is that in Las Vegas it is hard to find a honesty, professional and forthright services anywhere. "Vincent" and Auto Nation proved to be a savior when I neglected ever car purchase rule. I will not fear purchasing another VW when my 1996 SC Lexus drops dead in 8 months. I hope it is electric.

Vincent Vitala" Manager of service at VW is a great and honest guy. Let me tell you my story. My wife's Toyota Corolla was dying and one morning I was taking my daughter to school, a car in front of me crashed into a wall spewing parts into my path that exploded one of our bad tires. Upon finally arriving at my daughters school I embarrassed my daughter and myself when a cloud of burning oil enveloped the car like in John Candy "Uncle Buck" movie. That morning I violated every rule when buying a car on Boulder Hwy. I was tired and still without coffee. After the third dealership I found a sexy VW. I liked it! Don't know why but VW has a good reputation. I really had no idea what I purchased, turned out it was a GTI rocket with turbo charger. The car has issues and the dealership was done with the transaction so I took it to VW Auto Nation. The first annoying issue was a bad tail light indicator on the dashboard. I talked with the first service person who was great but just did not understand procedures. Now comes the great part about VW Auto Nation and the manager "Vincent" who clearly has the senior intelligence and experience to know what to look at first. After fixing the first light I got a third tail light indicator. The previous owner put in an after market toy that makes the third tail light flash. However this creates a change in the voltage flow that indicates a bad third tail light problem. Vincent put back the original third tail light saving me the cost of the light and remove the add-on toy. The system is back to OEM operating standards and the dashboard light no long blasts me in the face every time I drive my VW GTI. Did I say that I am 60 years old and I have so much fun with the power. VW Auto Nation and Vincent did an overall diagnostic of the car for me and pointed out other details to be aware to fix. Such as I was told by other people to change the timing belt at 80,000 miles. Vincent again made me aware that VW timing belt is not a belt it is a chain and does not need to be changed until 130.000 miles. The car has 80,000 miles. My point is that in Las Vegas it is hard to find a honesty, professional and forthright services anywhere. "Vincent" and Auto Nation proved to be a savior when I neglected ever car purchase rule. I will not fear purchasing another VW when my 1996 SC Lexus drops dead in 8 months. I hope it is electric.

Always a great experience excellent customer service

Jeffrey in service is #1, makes me laugh brings my spirits up every time my CC needs basic service. Thanks Jeffrey.

Anthony, Ray and Andy were great. Thanks for helpin g me and my family during a trying time.

They made buying a car super easy. Every worker there was friendly and no one was trying to swindle or haggle. They were up front with me and told me exactly what to expect. The car I got has minor repair issues, including the cup holder, where the bottom of the holder was off completely. I do not know if they realized it or not. Overall, good experience. 9/10

The service staff were very helpful, even though I do not own a VW. 10/10

Excellent dealership! Great people. Im a customer in this dealership for the last 7 years..;

Fantastic service all the way through Anthony helped get the car I wanted. Very informative and easy to talk to

Anthony was very helpful and knowledgeable to help and assist me in picking a car.

I was in Las Vegas for a conference and my Adblue fluid ran low on the drive in. I had an extremely short window of time to get the fluid replaced, and the service manager Vincent bent over backwards to accommodate me. Knowing I'm from out of town and won't be a regular service customer, he could have simply told me to make an appointment and come back later. Instead, they had me in and out in less than 30 minutes, without an appointment and even washed the exterior. Shows a great overall commitment to customer. Thanks!

Love my Jetta. Service department is always honest about repairs to my car.I trust Jeffry Lopez , service representative, with caring for my car . I bought my VW Jetta new in 2015 and always had service there.

Great service. Charlotte was very friendly and professional!

Passing through Vegas when my car started misfiring, went into limp mode and about left me stranded. I placed calls to AutoNationVW and my dealer in Salt Lake. The first person I talked to at AutoNation said she would have a rep call me back. My dealer's service rep said to just restart the car and, if the code cleared, continue with my trip. Gee thanks. AutoNation called me while talking to my dealer but, called me again and Ray said to just bring the car in, but only if it was driveable (otherwise, they would send a truck) and they would get right on it. Ray was waiting for me to arrive, got me me through the introductory paperwork and kept me informed as to the issue, its cause, replaced the suspect parts even though codes had cleared (all under warranty) and got me out the door in record time...all on a Saturday afternoon. Thank you Ray and AutoNation VW for your attentive customer service.

Jeffrey was very helpful at the service desk, mahalo

Excellent customer service in the service Dept!!

I’ve NEVER in my life had such a wonderful experience buying a car, I’ve bought a lot of cars! Manuel treated me like a human being, I felt that his goal was to make ME happy not just sell a car!! He treated me so kindly and I truly feel that VW at AutoNation cares more about the longevity of the relationship rather than just making a sale... I will never buy a car anywhere else! Thank Manuel and AutoNation you’ve restored my hope in humanity!!

A trust worthy dealership. Derek, the internet sales menagerie, is friendly and nice. I would definitely recommend this dealership to my friends.

VW is killing us with false emissions ratings their cars are built to need expensive schedules maintenance and they only loopholed their way through the emissions scandal and the recall process your parts will fail roughly 1200 to 2500 miles after warranty expiration like clockwork I owned a vw Passat and I'd never buy another vw fraud machine again

the worst scammers in Las Vegas......they make you a deal and after you go back and commit to it...they inform you after you have been waiting long time inside that they made a mistake and you need to pay more from the original price deal....it's a scammer's technique ....they burn you out so you just want to leave and decide to pay more..... Too old for that

Everything went great as far as the 30000 miles service.

Very bad customer service parts department, very sarcastic Guy

My car's engine light came on in mid November, so I brought it in to have it checked. They said that some valve was malfunctioning so they had to order a new one in order to fix, but I'd still be able to drive my car with no problems until they get the part and that they would let me know. Obviously, the light would stay on. I was like ok sure. (I'd get a bit freaked out every time I'd drive my car, cause you know, the engine light was on!) So, after 2+ MONTHS waiting for that part and no word from them (I even came in to personally ask about it after a month and a half, and they just told me they were still waiting on it and had no ETA) Decided to take my car to another VW dealership to get a second option. They got it fixed by the next business day. Brought in on a Saturday, got my car back by Monday. WTH?!! And to this day, 3 months later, they still haven't called. I'm giving them the 2 stars instead of 1 only because they always have good donuts... At least I know where to take my car next time

Charlotte is exceptional. She goes the extra mile to help you understand your vehicles needs.

Vincent, the service manager goes above and beyond to provide the best customer service experience possible.

Excellent service, fair pricing, polite and very professional.

New car, thanks friendly

They seemed to address my issue promptly , I have a used CERTIFIED VW Passat 2014 , bought a week ago and certified in 100 points inspection. Unfortunately the heating is not working , they said it will take 2 months to get that part in. Also they said the car would be washed as a VW courtesy and it WASNT.

I was happy to deal with Mark at the service counter. He quickly explained my best options for servicing at 20k miles on my vehicle. The refreshment area was well stalked and made the wait enjoyable.

Good service, friendly dealer and finance, Introduce in detail

My experience at auto Nation Volkswagen was pleasant and efficient. I felt that they had, my best interest at heart concerning my car.

It wss a great service overall. Honestly a little pricy on some of the labor costs for instance the cost of labor for replacing an engine air filter wss too high in my opinion. Thanks

exelant customer service very friendly staff and quick service

I have taken my 12 year old Jetta here consistently for years...staff is always courteous,helpful and accommodating..Charlotte is exceptional! Thank you!

Great job, the service was completed on time and correctly.

Charlotte was extremely nice and patient. She wasn’t pushy about getting everything done on my Jetta during one visit. She was very understanding.

Very professional staff . Help me with my problem.

Love this place, very nice staff and clean. Will work with you.

Great customer experience! Our salesman was very personable, and made the whole process smooth and enjoyable. No games or hoops to jump through! 🙌

Mark and the service team have taken great care of my car for over 10 years. Always keep to their timelines and work is done right.

My car engine is totally destroyed due of the timing chain been defective. I brought my car to the Dealership that the lady from VW Care advised me to go , so I can use my extended warranty. I pay the dealership $100 to do diagnosis and 3 hour later they call to ask for additional $450.00. I asked on the phone why they want additional money and I've been told that they want to open the engine to see the damages on the engine by itself. I asked then what damage the engine and they confirm that it is the timing chain fail. I do not see a point to pay from here more because VW has to be charged for additional diagnose not me! I call VW care and they did a conference call with the dealership and they denial that they told me about the timing chain - WHAT THEN THEY DIAGNOSE THE PREVIOUS DAY FOR MY $100.00 - what they did - they claim nothing!!!!?! I do not know anybody that charge $100.00 for nothing - they play games!!!! Me and my husband took pics of the timing chain and the 2 cylinders that we had access to observe without opening the engine and went with the pictures to an other auto service place - right away from there without the car been present the service tech told us that the chain fail and the cylinder has a crack and the whole engine is for replacement! So tell me now again what the CERTIFY VW SERVICE tech did for my $100.00 for 3 hours?!!!!!! From the VW dealership they denial to open a claim or to get my personal claim # with VW CARE without paying them additional $450.00 although VW has been sue for this timing chain in court and they KNOW pretty well that they have problem with this vehicle - they sold me a LEMON CAR!!!!!! I will never - ever again buy VW in my life!!!!! Before that there was an oil leak that the same dealership could not fix twice!!!! The second time my husband stay half day under the car to find from where it leaks and wanted a special permission to show the place to the servicing tech - although they have been pointed where the leak is they repair different stuff on the car to squeeze money from the warranty company and never fix it!

Mark D, gave Excellent Customer Service, appreciate the Service

I came to this dealership 2 years ago because my 2009 VW Passat transmission broke so no other choice but to get a new vehicle. I made it clear I did not want a Passat again because they have problems under the hood I didn’t want another transmission to blow being a single mom I needed a reliable vehicle and wanted a small suv jeep. Anyways the only vehicle they could give me a “deal” on out the door was a 2015 Passat and being & already having a special needs child I needed a car that day so I had no choice we needed transportation. It had a warranty; even though if you call their 800 number they say you don’t and the service desk is clueless so do not waste your time there. I went to trade this car in twice with them because my $22,000 car since day one there was problems with the vehicle. I had it in service about 2-3 times and took videos of the problem the car was having they do not give rentals so you have to figure it out while they keep your car for two weeks. I wrote the management as well as the service manager and they are claiming that they fixed something but they did not fix the problem I brought it there for. Now there is all kinds of engine problems to the point I’ve been in a rental for two weeks waiting for them to reach out and correct their mistake for not fixing the safety issues under the hood for me and my son to have a safe vehicle. Long story short their “certified pre owned” are not safe and the service dept just wants to save money by putting bandages over bigger problems with their cars. I wouldn’t recommend anyone to go here especially single women with or without children they don’t care about anything except the $. When I went to trade this car in they offered me $2,000 for it and wanted me to do a payment of over $1,000 a month. So the car I bought from them 2 1/2 years ago for $22,000 is now worth a trade in value of $2,000. I’m disgusted I would recommend anyone and everyone to steer clear of this black hole. Thanks Vitale & Evans for the impeccable service.

Very Good Jeffrey Lopez, my service consultant is the very best.

Initially I had my issues with the sales team here but when sales decided they were not going to help me, the Service Dept manager, Vincent, and the GM, Louise Evans, stepped in a made everything perfect. Samantha at the service department was also so incredibly sweet and understanding. These 3 people I would definitely recommend to talk to for all of your needs, they really worked together to ensure I was satisfied as a customer and for that I am beyond grateful. It is employees like these who really make or break a business and all I have to say is wow! I’m blow away by their willingness to address my concerns and have them fixed. A huge THANK YOU to Ms. Louise Evans, Mr. Vincent and of course Ms. Sam they truly made my experience with them very pleasurable and simple.

Mark is always so helpful and caring. He is amazing when I call and ask him a whole bunch of questions. Very knowledgeable when answering the question!!!

This is a great place to get service done... Very efficient, good customer service, and they are also honest here. They will recommend the routine services but they never have told me that I have to get something which is not necessary. Also, their price for oil changes beats most of the European service stations in the area. German cars have special needs and it's better to take them to people who are in the know.

Quick and to the point. Very professional with the whole process. Called and made a 70K service appointment with a check up on the ac. Booked flawlessly, check in was awesome - also utilized the shuttle service. Mark from service dept. was able to find a coupon for the repairs and communicated with me a few times on the options and needed repairs. Overall extremely satisfied and as mentioned everyone was professional and courteous - a totally different experience from when we purchased in 2012 with previous GM and team. Great job.

Mark is always so helpful and caring. He manages to answer the questions very knowledgeable when I call in.

Always nice to be here. They do a good job at the service, and wash your car after that. People are nice there.

Charlotte was very friendly and efficient.

Like everywhere where sales is involved, once you deny buying what you dont need, they get pouty and treat you different. I used to think it was just the finance dept but then I went in to get serviced and didn't want to pay $231 for 1 tire and $90 for an oil change then snap, pouty and pissy.

Charlotte was great!

Mark was very professional while under promised and over delivered. Very rare in this town.

Anthony S. took amazing care of us from the second he answered the phone to the moment we left for our new car! Casey in financing went above and beyond and even came in on his day off to make sure we closed the deal! Truly an amazing experience. Go Nights Go!!

Easiest experience ever buying a new car!

At autonation vw the service. Writers only think about their company and not what is in the best interest of the customer i went in with needing repairs which ended up not being covered by my warranty and in the mean asked for a tire ONLY but the service writer did not want to hear anything i had to say and i was sick with pneumonia. Not feeling good and she recommended to me more work than i could afford but did she even care for one second THE ANSWER IS NO Stacey Kelly

This was an oil change and a tire rotation. Jeffrey is always my service agent and did his thorough and complete job as usual, including taking the car for a test drive. I can't think of anything that could have been done better

I have to say that my experience was a lot less stressful with Charlottle's help. It's really nice that my vehicle got the repairs that it needed and it is under warranty. I will continue to bring my vehicle to Autonation Volkswagen! They did an awesome job!!!!

They are so helpful and very nice

I had such a pleasant experience with the salesmen at this particular location. They provided exceptional customer service and were extremely helpful with any questions or concerns I had regarding my vehicle of interest. They made me feel like I made the best decision purchasing a vehicle from this dealership and this company in general.

The dealership was very nice and helpful. I was at work and the dealership was nice to assist me via text and online and got the approval and car I loved. Thanks to Abbas Abhari for being honest and helpful in getting my new car. I was able not to miss work and get a good deal, and just came in to test drive and sign the papers. Thanks Autonation Volkswagen Las Vegas you guys are awesome!!

Extremely help on every way. They keep in touch with you through the whole process, well done.

service was great. Ray is a professional

I just wanna say that Mark and the staff at vw auto nation on w. Sahara were professional, friendly and extremely helpful in resolving my issue.much Gratitude. Cheers.

Despite having an appointment for a basic oil change, my service took 2 hours to complete. When asked why, such a simple job took so long, I was told there were other cars in front of me. So what is the point of making an appointment?. They did do a multi point inspection and found my battery was low,and replaced it for free( still under warranty) that extra service is what prevented me given 2 stars. I really do not understand why Volkswagen dealerships take so long for an oil change. I take my Hyundai to hendseron Hyundai and am out under 45 minutes every single time

So we made an appointment at 11 for an oil change and nothing else. Checked in at about 10:30 and they said 2-2 1/2 hours, we asked why they said that there were cars that were there overnight. So, what was the use of making an appointment for an oil change if there’s a wait for cars that were here the night before? This WILL BE THE LAST TIME WE WILL EVER COME BACK HERE!!!!

This is my second VW and their service has never disappointed me.

Raymond has great customer service. Truly personable and easy to deal with and went out of his way to make sure I was happy. Even though we couldn’t take care of what I needed, Raymond definitely is an outstanding employee.

Super fast service, I was in and out in less than 2,5 hours! Friendly personnel. If you go in there see Ihor Marchenko, he will help you to find what you need.

Good place

Super fast service, I was in and out in less than 2,5 hours! Friendly personnel. If you go in there see Ihor Marchenko, he will help you to find what you need.

Had a great experience at AutoNation Volkswagen Las Vegas - Abbass was helpful and efficient and made it such an easy process!

The service department was very friendly and quick on getting my car serviced and returned to me before the new year. I highly recommend them.

Jeffrey Lopez addressed all my concerns. He explained the whole inspection process and updated me all throughout

Very good service, sales person was very helpful and knowledgeable of the products

I want to say thank you to Charlotte in the service department!! Your customer service was beyond expectations! My car has a gas leak it was soo bad I no longer could drive my car , being the fact im a single mom and had little money to fix my car the service department manager and Charlotte saw my situation and went out their way to help me ! I’m soo beyond thankful ! It’s very rare to receive the type of Service I got ! Anyways if I could give Charlotte 10⭐️ Stars I would !!! Her attitude, customer service, personality and concern meant soo much !! Thank you Guys again.

Service Advisor Charlotte Wilson was simply spectacular - totally dedicated to providing the best customer service possible

Good service on the car The car runs great I would go back for a service

First off I want to say thank you to Charlotte in the service department! Your simply the nicest caring person ! Your customer service was beyond expectations!! Thank you for taking the time to help me !! And tell you manager thank you as well !! If it wasn’t for you guys I would be on my xxx ! Happy holidays! Thank you again Charlotte

We had to stop at VW Autonation in Vegas on our way from Idaho to Arizona. Our Add def light, maintenance light(wrench) and Check Engine light all came on at the same time and the 200 mile shutdown started. We topped off the def but the countdown continued for 110 miles before going off but our CEL stayed on. We called and they were all booked up but we could do a walk in appointment. After explaining our situation to Mark he got our Passat in immediately, fixed all our issues, threw in a car wash and we were on the road again in under 2 hours! Great service, accommodations and Mark truly cared about helping us, he was awesome! Thanks Mark and Autonation VW!

Charlotte was easy to work with and kept us well informed throughout the service process.

We had to stop at VW Autonation in Vegas on our way from Idaho to Arizona. Our Add def light, maintenance light(wrench) and Check Engine light all came on at the same time and the 200 mile shutdown started. We topped off the def but the countdown continued for 110 miles before going off but our CEL stayed on. We called and they were all booked up but we could do a walk in appointment. After explaining our situation to Mark he got our Passat in immediately, fixed all our issues, threw in a car wash and we were on the road again in under 2 hours! Great service, accommodations and Mark truly cared about helping us, he was awesome! Thanks Mark and Autonation VW!

So interesting experience here. I want to give this a 5 star. The salesman gets 5 stars. They found what we were looking for and wasn't too pushy. Yet, the management pompousness was a lack luster from the brand that has family in the name. Go elsewhere if you have a trade in. We'll follow up if the service department hits the spot. Frankly, I am let down that they are piggie backing off a hippie culture. Yet, have none at this dealership. Always remember that they are going to charge you 10-20% after all is said and done if you want anything covered.

Auto Nation was great. It was easy and quick.

Two days before Christmas, my car developed a problem with the programming. The car, according to the guide book instructed that when I receive an error message to not drive the car. I talked to Mark and he suggested that I have the car towed into their lot that evening. I called AAA and they came right away, towed the vehicle. Christmas eve day, Mark had it in the shop, diagnosis complete, called me and it was repaired before noontime. Not only that, he addressed another problem and took care of it. Mark is my go-to guy at Autonation VW on Sahara Ave.

Derek was a great help with the buying process. He made it easy and quick. Thank you to Derek for an amazing experiance!

Great service! Mark was super helpful. I had a very smooth experience.

Went to get oil change done. Ended up getting brake and coolant flush as well. Estimated wait time was accurate. Used a coupon I found online l. Fast and easy service. Would come back

Purchasing a Hyundai Santa Fe SE: When I arrived at AutoNation VW, I was immediately greeted by their friendly staff members. Anthony and Kevin did a phenomenal job in making my purchase quick, painless, and easy. They were more than happy to answer any questions I had during the sales process. After my experience, I feel would recommend this store because of the thoroughness exhibited by the team here.

Sam helped so much, and the air she brings to the office is just positively infectious!

Great service thank you so much! I would purchase another car here and get repairs done.

I won’t be going back to this establishment.

Fast and convenience Cashiers not friendly Service associate great

Go to Findlay. Technicians here were not very helpful.

Quick, prompt and with much courtesy. Mark treated us with much respect.

No hassle on service and warranty repairs. Quick and easy drop off. Owned other more expensive German cars where they wouldn’t stand behind their warranty.

The girl was at a call center. Not even at the actual dealership.

After buying directly from my bank I swore I would never go back to a car dealership! VW proved me wrong! The complete staff was friendly and professional. Thanks again VW!

I’ve been going to Autonation Volkswagen since I’ve owned my car. All of the service representatives and technicians always provide the most professional and sound service. My guy is Jeffrey Lopez. Truly a great employee!

I know working with outside warranty company's can be trying to say the least BUT Mark made it completely painless, Thank you for a job done to perfection.

They cover the basics as well as can be expected for a non-luxury brand.

Friendly staff and great service

Bought a used Mazda cx3 here, good deal and very nice and honest people working there!

very helpful. no questions on this survey? Jeffrey Lopez was excellent. all 10s

It's not good service at all, they are not getting when I come, no body welcome, after done no body call to me about my car done, they did not tell me what did they do for my car. It's not the way service for the big company.

Excellent care and service. Appreciate how I was treated with respect and courtesy.

Great group of people. Very helpful in the car buying process.

Had our car checked by Mr Mark Daddario and he was very helpful. We had no problem whatsoever. His performance as a service agent was exemplary. Very happy with service with this dealership.

I'm not oft to leave a review unless something or someone exceeds my expectations in such a manner that I am almost forced to do so. Mark Daddario is an absolute treasure and I will be sure to return due to the service provided by him. I was informed that the service department was open until 6 by the receptionist when I had called earlier in the day but, upon arriving just after 5, I was informed that they actually closed at 5. Mark darted to the back, found a tech who was willing to stay and assist me with my dead battery. They even went so far as to refill my low tires and reset the Check Engine Light, ensuring that it was only on due to the low voltage. I truly cannot thank him enough! I can assure you that I will return strictly because of his phenomenal customer service and willingness to help. Thank you Mark!

Mark at the service department was nice and made sure I had a ride back to my house and then a ride back to pick back up my car after it was done!

(Translated by Google) Excellent customer service, always with a smile and the right answers. (Original) Excelente servicio al clinte, siempre con una sonrisa y las respuestas adecuadas.

I went into the dealership as a returning client. I was looking to trade in my 17' Jetta for the newer model. Unfortunately it wasn't a great experience at all. I wanted a similar payment to what I currently have or a little bit higher. The finance manager told me personally they weren't not in the business of loosing money especially on returning customers? He mentioned that with my last deal they lost so much money they weren't willing to do the same again? I work in the customer service industry myself and if I have returning clients I go out of my way to get them what they need because that's how you build a clientele and they keep returning to you for that great customer service you provided. Now I know they didn't loose money on my last deal or else they would have not sold me anything. I will never go back to that dealership I honestly got a lot better service at Findlay Volkswagon of Las Vegas.

I brought my Atlas in for my10,000 mile oil change and service. I had my appointment and was helped right away. My advisor said he would call me in a few hours to let me know when to pick my car up. I got the callin the afternoon, and when I arrived at the dealership, my car was clean, and ready to go. Then Mark said they would send me a reminder for my next service date.... It was a very good experience!

Ray Shapiro is one cool dude, really went out of his way to have my car serviced quickly and was a very pleasant person

It was a great experience. The lady was very nice and informative

Fabulous experience at AutoNation at W Sahara in Las Vegas, NV!! Everyone was extremely helpful and efficient! My car salesman, Tyler Cloud helped me find the perfect car. We came to an agreement with the boss on financials and I drove off into the sunset in a gorgeous 2019 Volkswagen Tiguan! Fast forward to November, 2019....... had an ugly dry wall screw in the right rear tire! Went to VW and they ordered the tire and replaced the spare two days later with the brand new tire! Very helpful, thoughtful and efficient! Thank you to Vincent and VW for getting me on the road again!

Always helpful and make things easy.

Brought my tdi in for a recall and were very helpful . Dropped my car off when I traveled for work and it was done before I got back ! Thank you again

Everything there is friendly and make every process easy.

I hate buying or servicing cars, but this place and their team make it as easy and seamless as possible. They turn a potentially painful experience into a very easy going on. Mark in service, Derek in sales, and Casey in finance all were very upfront and made it a quick and easy situation on all of our deals.

Top notch. Very professional, courteous, and fast. Chris my sales rep understood my needs and budget. Would highly recommend this dealership.

Highly recommend. Very courteous and fast. No pressure at all. Understood my needs and budget.

Excellent place to buy a new vehicle. Sales people and staff are friendly and very. professional

Thank you for taking care of my questions and concerns. I have purchased my last 3 cars from Volkswagon. Colleen and the other woman who helped me were very professional and kind.

The job was done in a timely matter. They got everything on my vehicle fixed and sent me on my way to go on my trip, was done with very little notice.

Love my car... very helpful here.

Best customer service ever! Jeffrey and Ray define the word “excellence”. As an out of towner, wasn’t very confident about the service to my 2019 Jetta. But after this experience, I can only wish all VW dealerships would have this quality of customer service excellence. Highly recommend👏🏻👏🏻👏🏻

Kevin and Dima and Manny were the BEST EVER!!! This place was miraculous and so very helpful - Wow!!! Keep up the beyond incredible customer support service and family environment!!!

Experiencing a vehicle breakdown is no fun at all, but it's even worse when you're dealing with a difficult service shop. However, this was not the case at AutoNation Volkswagen. They kept me informed every step of the way and their outstanding communication is only superceded by their excellent customer service and eagerness to please. The Service Advisor, Charlotte and the Manager, Vincent were especially helpful and have earned a loyal customer for both the Service and the Sales departments. Also, I love my Volkswagen Jetta. No other comparable competitor vehicles even come close.

Excellent service from Igor It took us less than 30m to finish up the paperwork Thanks guys!!!

Jeffrey Lopez as well as the maintenance staff were extremely helpful. Highly recommended!

Derek was very helpful and honest, didn?t waste our time with drawn out sales tactics

Ray is awesome!!!

Excellent experience the team worked diligently and I was out of there in less than 2 hours. Thank you Anthony Winter

(Translated by Google) The most bad experience with the mechanic 🤑 (Original) La mas mala experience con los mecanico 🤑

The service team there is very attentive and pleasant. I’ve never had a issue with them when I bring in my car for service. They are transparent and efficient. I would highly recommend getting the oil change and tire protection when you purchase a car with them. Has saved me money and super convenient for me. I would highly recommend!

I am incredibly thankful for AutoNation Volkswagen LV. Vincent and Charlotte took the time to see if I was covered under warranty for my TDI. Saved me THOUSANDS! While my car was in the shop for the day, Daniella the porter took me to work and picked me up from work . So I didn't have to rent a car. And she was really nice and friendly. Much Mahalos to the service staff in the office and the mechanics working on my car.

Service Consultant Samantha Comi was awesome. Came in early she was able to assist me and get me on my way, when I returned to pickup my car Samantha had everything ready with quotes on things I had asked about and a couple recommendations. Thank you Samantha for the great job!

Great service!

First of all I don?t appreciate being lied to. After having my GTI brought in for a diagnostic check because my engine light came on. I was told that it was the radiator/coolant sensor that was failing and that I needed to get the whole radiator replaced because the sensor is attached. It would cost me $1300 since my vehicle is not under warranty anymore. This is a complete lie and I feel like Auto nation was trying to scam me. That sensor can be replaced alone and the part cost $27! I can replace it myself! The fact that I paid $100 for a diagnostic check and can?t even do the service without trying to scam someone that is a repeat customer is very wrong! I?ve purchased 2 vehicles through VW AutoNation and feel I deserve better than this!

I loved the courteous treatment I received from Jeffrey Lopez and the refreshments and snacks.

Fresh donuts are great. Service staff is always very helpful.

Always great!! Staff are very friendly and I don?t mind waiting because they make it very comfortable there :)

On Halloween, I decided to take advantage of the end of month deals that AutoNation VW had & test drive a 2019 Jetta GLI 35. While I did initially have to wait to be helped due to what I believe was people taking breaks & helping others, once Frank came out & helped me it was smooth sailing from there. We took the GLI I had my sights on for a test drive ... while doing so, Frank encouraged me to put it through its paces and to drive it as long as I wanted to. I traded in my trustworthy 2008 Jeep Wrangler & gave me a fair deal given the upgrades that adorned my former steed. After a little bit of back & forth on final price, a deal was reached & they took my GLI to fill it up and give it a good wash. Pull into the lot to new keys in my hand took a mere 2.5 hrs. This was my family’s second new VW purchase from AutoNation VW & should VW finally bring their truck to the US, we’ll be making our next car purchase from them. Highly recommend if you’re in the market for a VW in Las Vegas!

I brought my old Suzuki Verona to Volkswagen to trade it in. It ended up catching on fire in the front of their parking lot, made a big scene and they still were able to buy it in. They even helped us finance a 2015 Jetta, the same day. We were in and out of Volkswagen in about 3 hours, which considering the fire department was involved, was very quick. Everyone went above and beyond that day trying to help my family and I have nothing but good things to say about them. I will likely be a lifelong customer. Thank you so much, Volkswagen!

When you book an appointment with the Service Department, you had better hold on to your wallet! Once they have you in front of them, they will do their best to SELL, SELL, SELL you WHATEVER they can think of that THEY say is WRONG with your car. They must have morning meetings with suggestions pulled out of a hat! The service manager was annoyed with me for not caving into his fear building. Ha! First, I was being pressured to buy the EXTENDED oil change for an additional $50; then the service manager was doing his best to sell me an oil pan when I knew that I didn’t need one. After all of this and I didn’t even receive a courtesy sticker for an upcoming oil change for my windshield! Find yourself a reliable and honest mechanic by referral and do your best to stay away from this dealership. I have read some of the glowing reviews here. They more than likely offer a discount or incentive such as free detailing or car washes to write a good review. Also, Google does not monitor "fake" reviews and has no interest in doing so. Response to the Owner: I have no desire to call your General Manager. I am sure I will be offered a "freebie" i.e., car washes, car detailing, etc., which I would only refuse. The public needs to know the scare and bully tactics of your dealership and your service manager. Not everyone can be "bought"! Good day!

I went to do a pit stop service and we were there for 3 hours...Thats a long time for a pit stop service. However Ray was excellent and gave great customer service. He even went above and beyond to wash our car because they were backed up. He deserves a 5 star for his service.

This is the best dealership I ever went to. If you guys are looking to buy anything, ask for Tyler. He's literally the best! Cool guy, very professional and accommodating to your needs. He actually cares about why and what you're buying. He's not just looking to sell. This dealership is very lucky to have him there! Thank you for everything, Tyler and Kyrilo!

Our experience with the AutoNation VW dealership just kept getting better and better!! Everyone was five star professional, from the GM down to the service consultants. Thank you Louise, Abbas, Casey and Samantha! Because of you we definitely will tell everyone to visit your dealership when shopping for a new vehicle! Best wishes for continued success!!!!

Maybe it's luck, or maybe it's just the people we've happened to deal with whenever we've come here, but my mother and I have only ever had positive experiences at this dealership. My mother has had a Volkswagen for about 5 years now, and we both have driven it (me mostly) in that time. Whenever we go for service here, we don't get pressured to get things we don't need, and when they service something specific on the car, that same problem does not come up again (unless it's something that, in any car, usually needs to be replaced after a certain amount of time, like spark plugs). We've dealt mostly with Jeffrey and Mark, and they've always been good to us. They've gotten us lower prices on things we're initially told cost a higher amount. I recently purchased a Volkswagen for myself from this dealership, and the internet sales manager, Derek, as well as the finance manager, Casey, were both good to me, as well. They worked especially hard to ensure that I was able to leave the lot with the used car I had my heart set on, even though my financial situation is not like that of an average buyer's. I was able to get it, and they're responsible for making it happen, without making my monthly payments go through the roof.

Amazing experience that I will never forget. After several weeks of communication and negotiations both seller and buyer came to terms and a win win for both. Usually one dreads the whole agony involved with the purchase of a new vehicle but this was anything but. Go check them out for yourself no bs just strait talk. Respectfully Staffan:)

El servicio es excelente las personas muy amables te explican bien todo lo que le pasa atu carro a Charlotte yo la recomiendo como service consultant ....

They were all friendly and helpful and took good care of my car.

mike was my service advisor i give him all 10?s service was done to my satisfaction i was greeted pleasantly by everyone at the dealership

Thanks Abbas and Kevin!!!!!!! You were awesome. We are praying for y'all continually successful.. And blessed!!

Service was fast and easy. It took only an hour for service to take care of our car problem.

When I decided to purchase a new car my only hold out was dreading the "car buying" experience. I decided to check vehicles at Auto Nation Volkswagen on Sahara only because I had used them for years to service my 2006 Jetta. I can tell you the purchasing experience was great. I never felt like I was being pressured and they were willing to explain the vehicles and answered all of my questions without the normal "hassles". I would recommend them to anyone searching for a new or used vehicle. Thank You Hector and Charles.

I recently took my VW Jetta in for a "check engine" code. The car was repaired in the time frame originally promised. I have had perfect results from AutoNation VW.

Ray Shapiro was awesome as the consultant helping me out. I had a couple of questions besides just the oil change and he was able to answer them in a timely matter and kept me informed of the status of the job multiple times. The only problem I have and have had is it takes so long to just do an oil change. I had a 11:30 appointment and was able to arrive early at 10:45 but didn't get out of there until 12:35. I just wonder if I had brought it in at 11:30 if I would have had to wait until almost almost 2:00. Rotating the tires and measuring the tire and brake wear plus a car wash was great and takes time and I'd rather have them do it right than quick but it just seemed overly long. I have never had to bring the car back a second time for any maintenance which I have had to do at other dealerships.

Always a great time at AutoNation Las Vegas Volkswagen with Jeffery. If there is a bit of a wait for oil chnage and computer updates there is always coffee, water and various foods to pass the time. Don't forget to check out their VW swag while you're there. Great selection.

I took my GLI in for a check engine light. They diagnosed and repaired the car all in the same day. Jeffrey Lopez and his mechanics did a great job and did it fast. also did it at a good price. i called two other shops in Vegas and it was clear that auto nation providing great service at a competitive price. definitely going back for all my service

The experience was amazing until I encountered the cashier. I attempted to pay for some VW merchandise while waiting for my car to be serviced. I was told to not pay until my car was done so that it would be one transaction. I told the cashier that I would not have any charges for my car because there was a recall. She told me to wait anyway. I finished with the service technician and he gave me my paperwork. I then had to go back to the cashier. The technician said, ?you?re all set.? I said, ?no I have to pay for my items, I was told I had to wait.? The cashier looked at the service technician and said, ?oh, I didn?t think she was warranty.? I said, ?well you didn?t ask either.? I was pretty bothered by her lack of customer service experience. Her assumptions were uncalled for.

Abbas was very helpful and friendly. Gave me a great deal on my new Atlas. Thank you AutoNation Volkswagen of las vegas for making this car buying experiance a great one.

Great staff great service...a little frustrated they had zero info on a programming fault my 2019 Passat is having...it was purchased in another state.

Jeffery Lopez fixed our car! It's a VW diesel Jetta that needed the recall done, so they could fix the other stuff. He did it, saved us about $4000 & it runs great! Thank you!!!!

Went there to look and get prices on an Atlas and trade in value of my Passat. Didn't really intend on buying a car that day but the price they gave us for the truck and my trade in were just too good to walk away from. Other dealerships didn't seem to want to make a deal. They were all here's the offer take it or leave it. Marko was great. He really knows the vehicles and was very patient as my wife asked 10,000 questions. I obviously won't need a car for awhile but when I do they will be my first stop

These guys are great. Found the right car at the right price! Great customer service and follow up. Love my Tiguan! Thanks guys!

Drove from CA to NV, great price. great staff exceptional service.

This was a very friendly and pleasant dealer ship to work with. I would definitely recommend them.

Purchased my CPO Volkswagen Passat last week my buying experience was quick and easy. Came in saw the car drove the car and Within minutes has the deal I was looking for. This is my second vehicle I purchase from an Autonation dealer and can say the team at VW Las Vegas is great.

worse used car purchase ever. they claimed they did a tune up on the truck we just bought after not even a week we notice a misfire, changed the spark plugs and these have no been done in possibly year or longer from the looks ! so had to pay out of pocket for a tune up on a vehicle we just bought ! but on paper even says tune up was done ! plus their workers like to ding doors with their vehicles on my personal vehicle even went through clear coat ! I recommend ihor hes beyond amazing but their used cars dont trust our their word.

Hands down would I reccomend AutoNation VW I was down from Canada and had some front end issues on my 2018 Golf R. Vincent walked me through a smooth professional process to cover it under my canadian warranty down here. I was grateful and appreciative that they could do the work but it blew me away when he had a loaner car for me. Hats off guys you really treated me like gold and would be somewhere I would want to spend my time and money. 5 Stars

(Translated by Google) fast, friendly and good treatment .... they have donuts, water and internet .. Mark is the best !!! (Original) rapido, amigables y buen trato.... tienen donas, aguas y internet.. Mark es el mejor!!!

they have donuts, water and internet, great service... thank yo Mark

Friendly and professional staff! I took my car to get it's annual maintenance check and it took about 2 hours to finish - shorter than I was expecting! This VW location is definitely my new go-to for any car concerns that may arise.

Great and speedy service, would recommend to anyone.

It was a delightful experience. Customer service was excellent

Appreciated their professionalism and their willingness to work a great deal. No where else to shop for VW, great staff. Highly recommended.

Good service. Maintenance was done pretty quickly

Mark from service and his technician got my problem diagnosed and repaired, they did a through job, no more car alarm going off in the wee hours, well done, thanks so much!

The personnel is friendly. But like a owner of car I’ll like to know more, what’s other works need to be performed at particular miles (20k,30k and so on) not just oil change I had scheduled. After I had requested the manufacturer recommendations, the advisor showed me a spreadsheet , what can be done. On site car wash need to be improved.

People are ok, even though I bought my car here and paid cash for my 2017 Passat SE. I still get much better Service at Findley Voltswagen. The Service Department and Mechanics are much better all around with Findley Volyswagen. My Vote has to go with Findley Volyswagen.

The only reason I gave them one star is because of their finance manager Casey. This place is horrible and their sales department lie even when they know you know the truth. I was in there one Wednesday night and a sales person had to leave early so they put another person buying a car ahead of me when they came in 2 hours after me... I had a 7 year old with me and didn’t get out until 11pm. Then they told me my car was cleaned and in the morning loooked at my car and it was a wreck. Don’t come here.

Mark from the dad with the Atlas that came in today... Thank You!

Anthony is a great and professional sales person. Thank you for your help and dedication

Bought my car here! Great experience!!

Great up date on the trunk springs. Should have been installed at the factory. Also a great service advisor, fast and correct job.

Fabulous service

I never write reviews on anything but this time I had to. My car was repaired in a really shot time and not only that, the service experience with Vincent the Service manager ( Sahara Location ) is outstanding! All the people here are Very professional and nice. I would definitely recommend this Dealership to everyone.

Mark in the service department was awesome! He really helped us out with getting our Jetta fixed. And he let us know what the next thing we needed to take care of was. He was very thorough with the process. And we were so happy to have our car back with no engine light on. I always have a good experience when coming here.

I never write reviews on anything but this time I had to. My car was repaired in a really shot time and not only that the service experience with Vincent the Service manager ( Sahara Location ) is outstanding! All the people here are Very professional and nice. I would definitely recommend this Dealership to everyone.

Had a scheduled appointment and I was greeted with a warm smile. Car was washed and problem taken car of in less than a few hours. Office was clean and they provided complimentary donuts, coffee and water. I was pleased with the service and professionalism.

AutoNation VW really have genuine care for me and my VW Tiguan! 6 years later and my vehicle is running as if it was brand spanking new! I am still impressed with VW! Thank you for your continued service and treating me as a VIP customer!

Dealer was clean and attractive. Service was performed on time and car was delivered very clean

Everyone here are very professional and courteous. I have been leasing and buying Volkswagons for roughly 20 years now. There’s a VW dealership closer to me on west sahara but I prefer driving all the way to Henderson because of the warm customer service. They make you feel like you’re important to them. Thank you so much to everyone at AutoNation Volkswagon.

Purchasing the car was easy and went smoothly, everyone was so nice and not to pushy. But as soon as I got the keys to take it home the car started to instantly have problems. The transmission started acting up, my battery and check engine light both started coming on and this is all less than a week after I bought the car. When I was in the dealership a few days after purchase I told one of the guys who worked in the service department about everything and was told not to worry about the lights unless they stayed on...my car died the next day..and when I took my car in to have the battery replaced the man at the counter was extremely rude to my grandfather and I. Every time I tried to tell him what was going on he would just cut me off and acted like I didn’t know what I was talking about. But here we are and my engine light keeps coming on. And now I have to take it in AGAIN. Just frustrated that none of this could’ve been taken care of before the car was purchased or the first time I took it in.

Told me I can’t buy a car in full, cash, without full coverage insurance. They said liability isn’t enough, even if you’re buying in cash. When I asked why, I got a one word answer with no explanation, “Policy.” Exactly what you expect from car sales people. The salesperson knows nothing, must defer to manager, then deferring to others. Multiple people involved and information is all mixed up. Provides information out of order. Constant backtracking. Huge waste of time. They comment on this post asking me to call back to the general manager, I do, and they say the only way I can get in contact with the general manager is for them to call me.

Very disappointed in the service and to boot they keep texting me for service like I would go back there never never never

This is the 5th car that I have bought from Auto Nation VW, and the 5th where Igor is my salesman. Every time we have come in Igor has taken great care of us. The service department has also been a good experience also. Thanks again for a good experience buying a car.

Great service! Thank you Mark!

If you buy a car at Auto Nation VW, see Igor. He's the best! Bought 5 cars from him and he has taken care of my family each and every time. Thanks!

I just bought a light socket for my tailgate. 62.00..online I could have bought it for 20.00. What a rip off!! I’ll never ever go there again!!

Chelsy is just the best. Great customer service.

Good relaxing

Kim and the team at VW of Las Vegas was outstanding! I had originally scheduled a service appointment for Thursday, but when I went to drop off my vehicle the day before they were able to complete my service the same day!

Anthony Winter made the buying process very easy. Great car, fair price and terrific follow through. Highly recommend!

I have never had a more relaxed, honest, and, dare I say it, caring experience purchasing a car. After more than two decades of buying cars, this is the first time I've walked away from a dealership feeling like I got a fair deal. I will, absolutely, return for my next purchase.

I shopped around several different dealerships, and AutoNation Volkswagen seemed to have the most accommodating and informative staff around. My salesman Derrick was very knowledgeable, and made me feel very comfortable about any worries I had, as this was my first lease. The staff was professional, but also real and did not make me feel as though it was just another awkward sales pitch by another person trying to make a dime rather than caring about the customer. Thank you to Derrick and the rest of the staff at Autonation Volkswagen!

The service department is always there to help you. Jeffry and Mark are excellent, I have been taking my different vehicles there for routine maintenance and also repairs for many years. Thank you guys.

Long waiting list

My Volkswagen Passat had a recall. I called AutoNation Volkswagen they got me right in. Gus was my advisor, he went above and beyond. He kept my informed throughout the service process. Gus was very helpful and answered all of my questions. I appreciate all of the employees there. Everyone had such a great attitude. They made getting my car repaired enjoyable! Jeffery was also very helpful and nice. Thank you, Gayle Rose

Great place to get a nice car awesome employees

They are very professional. We really like the manager he took the time to sit down with us and explain all of the safety features and also the lease information. This is our first leased auto and we did not know how it works. Because we are retired and do not put many miles on our vehicles so it was a good choice for us at this time. After our lease is over we look forward to leasing another auto from AutoNation. Thank you everyone for making this transaction easy.

Walked in to get my oil changed and Gus took care of everything in a timely and efficient manner the car dealerships should treat people. I’ve been to several dealerships to get my car worked on and I usually hate doing especially at auto nation dealers but this time Gus really changed my opinion and I will always take my car back to VW west on Sahara.

Mark was great . He helped me get back on the road

AutoNation Volkswagen Las Vegas is just great all employees are very friendly and helpful . Especially Mark Daddario Service Advisor who was very helpful showing me several things about 2017 Tiguan !

Dealing with car repairs is always frustrating and stressful. The team at Volkswagen definitely lifted my spirits making sure I was 110% satisfied with the service I received. They could’ve easily just let me walk away but made sure I would want to come back to them in the future. Thanks Mark and Vincent for making me feel valued as a customer it is much appreciated!

Dealing with car repairs is always frustrating and stressful. The team at Volkswagen definitely lifted my spirits making sure I was 110% satisfied with the service I received. They could’ve easily just let me walk away but made sure I would want to come back to them in the future. Thanks Mark and Vincent for making me feel valued as a customer it is much appreciated!

Fast great service!!

Kim, Service consultant was knowledgeable, friendly and her customer service was top notch.

Charlotte Wilson, at the Vegas dealership, was a tremendous help! I came in w my engine light on all stressed out as I was about to embark on my 4 hour ride home. She expedited my service and got me on the road that same day. Awesome customer service

Very friendly staff... Very, very quick service... Make an appointment and they'll get you in and out... Jeffrey is my customer service rep... He keeps me on track with the services needed for my VW... Go see him... He'll get you on track too... 😉

After test driving the vehicle of our choice, Igor spent hours taking care of myself and husband as we considered financing or leasing. The reassuring opinions of Igor and his coworkers helped us decide that leasing would be the best option for us. It was a great experience of choosing a car that my family and I truly needed for our first car buying. Thanks again Igor for helping us out to the very end.

Just returned from overseas, so I needed a car immediately. Anthony and Zach helped me through the process flawlessly and were accommodating to my needs. Thanks, guys!

RUDE! UNHELPFUL! Bad Communication Skills... I went there from the (Findlay) Henderson Location, to do a parts-to-go pick up. I did not know, where I was supposed to go, so I asked the Staff questions. They acted DUMBSTRUCK, UNKNOWING, & HELPLESS. I let them KNOW, why I was there, and what I needed to do, in PLAIN ENGLISH...and was met with BLANK STARES... Just awful.

Tyler made this whole process a positive experience.

I took My car here for service and Amazing 😉 service experience with Vincent the Service manager . All the people here are Very professional and nice. I would totally recommend this Dealership to everyone. I get my car service her all the time. Thank you 🙏

really appreciate it you guys do my oil changed with out appointment

I had one of the best experiences at VW for my first time leasing. I’ve had a VW for the last eight years! Thank you so much.

First time coming to a dealership to fix my car and it was a great experience. I didn’t have an appointment but there was not a long wait. Vincent was very helpful, knowledgeable and informative. The prices are descent compared to the other auto shops I’ve been to and their team seems to know how to build great relationships with their clients. I do recommend scheduling appointments if it’s not an emergency. Thank you again.

I have a great experience with Charlotte Wilson of AUTONATION VOLKSWAGEN of las vegas . She was extremely professional and very oriented. I was able to understand everything as she explained it to me and honest and courteous. Definitely going to be a customer of her. Keep up the excellent customer service skills Charlotte and thanks again for your service. Better than Findlay VW service of herderson.

All I can say, it as a First Class experience! From the fact that I was Travelling through, and was given the royal treatment by an excellent Staff, Gus, my Service Writer, was both knowledgeable and courteous, and made my whole experience a joy! The Facility itself, was very clean and inviting, and I highly recommend this Dealership in every way! And I speak from some horrible experiences at many other dealerships in my past as well! Thank You, AutoNation, and especially Gus, you are tops!

Good Experience! Left with the car I wanted and am happy with the deal.

My experience with Volks Wagon was very good. Jeffrey was very knowledgeable about the my car. He was very nice. In fact everyone who was there in the morning that I bought my car in for maintenance check were very friendly and helpful and hospitable 👍

Excellent service. Jeffrey Lopez is a true professional in the service department.

I was at another dealership that my friend had referred me to and was unhappy with the way there were treating me. I decided to stop by autonation volkswagen. Right from the get go Derek Jackson and his sales manager Curtis was awesome and very attentive. The whole process was super smooth. The service department was just as amazing as my purchasing experience. Vincent (service manager) and Charlotte (service agent) was so super friendly and took great care in making sure that all my concerns were handled. I couldn't have asked for a better experience in a dealership. Thank you Derek, Charlotte, Curtis, and Vincent.

Great service and attentive staff

The service was prompt and I was kept updated by my consultant (Charlotte)on price and time remaining on repair

5 stars for the service dept especially Gus who went above and beyond on my new Jetta. The sales dept is not as perfect as the svc dept. I bought my car in Feb of this year and referred someone in May who was approved and I was promised a referral that was never given.Every time I've called to see if it was sent to the correct address, I get the run around and promises of callbacks that never happen. I wish I never referred them at this point. I didn't care so much about the referral was simply trying to verify the address. Still this has not been resolved and no one ever called me back. I expected a higher level of customer service from a dealership and was very disappointed. Will recommend other Volkswagen dealers. I love the car just not in love with the customer service.

Car maintenance. Free coffee, water and donuts.

Jeffery from the service department is very professional and knowledgeable. Perfect customer service!

The service dept especially Mark is always courteous and professional. Mark let me in last minute and got me out of real bind. My car broke down. Without him I would has missed more work and been stranded. That's the way it should be. Care about the person not the company or the buck. However, VW has been a pain about this feedback. Two phone calls and a PM when it should be just a link from their website. Not that big of an issue. Again, however Mark was a hero and that's missing in big corporation customer service nowadays. Good job on him.

my experience was very good and pleasant.

I was due for my car service and I had no appointment. They took me as a walk in and provided top-notch service. Car delivered in a timely manner and they washed my car.

They did not give up until they got my headlight problem resolved. All though it took a few returns, they go the job done

Here is my experience. Lots of area to improve in. GM needs to engage in fixing the break down in communication within the dealership. Stop pushing unnecessary extra services. Learn you your customers are before engaging with. If commitments are made, know the commitments, honor the commitments. If the GM does not trust honorable customers they will not trust the GM. GM does not need to make excuses etc. because there are customers specially the senior retirees who have experienced all this nonsense in their life. AutoNation has some great employees who need leadership. Disgusting experience. Dealer uses pressure tactics and operates like a circus to make the sale. It is kinda fun playing them. Once the sale is made the process to close is a circus. No one knows what they are doing. GM enters the game in the last quarter using pressure tactics to sell extra services downgrading and bad mouthing my insurance company. I was promised on a Thursday that on Monday I will pick up my original invoice and all documents to register my new vehicle at DMV in Arizona. The finance person a two month recruit at AutoNation VW stalled me then told me nothing was ready. Never had the courtesy to call me and tell me they will not be ready. Met the GM. What an experience. She started to stall me. The conversation was disgusting and insulting. She blamed other employees. She is the GM and responsible to communicate with her employees and manage the dealership. AutoNation needs to make management changes to turn this dealership around. If any " customer service" exists " call me. Low end auto dealer.

Mark was a class act and exceeded all my expectations!! I can only recommend AutoNation VW Las Vegas!

Gus Martinez went above and beyond. Exemplifies what good customer service should look like

It was a very pleasant experience with Volkswagen Frank was very nice and answered all my questions he was very helpful

Recently bought a new Jetta from Auto Nation VW on Sahara. The entire experience was wonderful, and I'm very happy I chose AN over the other options in town. I was originally referred to a finance employee via a coworker, but never needed the connection, as an online salesman made quick, professional contact shortly after I'd been on the website "window shopping." Derek was a pro, the dealership was clean and beautiful and the stock was top notch. Every employee I made contact with made the process a little more simple, a little more enjoyable. Although I used a pre-approval with another bank, the credit application process and finance/signature process were a breeze and took no time at all without the usual upsell-palooza. Got a fair price on a beautiful car. Truly recommend you give their team a look.

experience was fine .. no issues.. However what coupons? I take the car there but have yet to receive coupons..

Found the car online. Easy to buy. Not much pressure. MAKE SURE THEY SPELL NAME CORRECTLY. Went to dealer 4 times to sign papers.

Very pleased with service.. impressed with how thorough the check up was, Service Writer was personable and informative.

5 Stars!!!! My experience from start to finish was exceptional! From the time we pulled into the parking lot to being greeted by Manny, to taking a test drive in a 2019 VW bug convertible, to Curt who gave us a sick deal on my now beautiful car, to the closing of all the paperwork and being in the finance office for only 30 minutes, with Casey the Finance Manager, I have to say that this was by far the BEST car buying experience I have EVER had in my life! Thank you soooo much Autonation VW of Las Vegas for making my purchase smooth and fast! You all are the best and have a customer for LIFE!! Go and ask for Manny....you will not be disappointed!!!

The people are all friendly and fair and honest. Very nice place to do business

Customer service was very caring and friendly Recall for air bag was repaired in less than one hour I recommend Auto National for every one Thank you for taking a good care of my Volkswagen Tatjana

The staff is very friendly even when I?ve had my crazy kids with me.

We made a cash purchase and the dealer on Sahara Blvd Las Vegas NV wasn't able to get the purchase forms properly completed. We were contacted several times to return to their location to sign more Forms! Their financial teams are unable to perform their duties in an effective manner most likely due to lack of training and/or complete incompetence!! Stay Away!

Good Customer service very knowledgeable sales associate bought a new passat that im very pleased with I highly recommend this dealership.

Jeff the service consultant was fantastic. Thanks!!

Auto nation VW was great in getting the car I wanted at the price I wanted. Sales and finance teams were really friendly and made sure I was absolutely happy and comfortable.

great customer service, knowledgeable sales person, very accommodating, friendly.

good service

The staff are very good and the service are Excellent .

The service was 1st class very professional. Derek was very understanding and made everything so easy for us. I would recommend AutoNation Volkswagon.

Jeffrey was AWESOME! Very accommodating and made things very easy for me - I’ll be back!

I have been buying all my beetles there for the past 15 years! They always accommodate me and with the new service manager Vincent I will continue to be a loyal customer!

I had a great car-buying experience here thanks to Anthony, Tyler, and Kevin. I contacted Anthony online and he gave me an unbeatable price on a new 2018 VW Sportwagen 4 Motion. He's a very competent young man and he clearly enjoys his job, he never tired of all of the numerous questions. I don't buy a new car often enough to be comfortable with the process, and being the pessimist I am I was expecting the worst...I was more than pleasantly surprised. These guys rock, and they were quick, too. I drove from Utah to buy this car because of the great price they gave me which was significantly lower than my local VW dealer. Finance manager Kevin was assisting Tyler and when we learned he was originally from the Ukraine, he was amused when my wife spoke the few words of Ukrainian she remembered her Grandmother speaking to her as a child. A+++ experience for us, so I don't understand all the negative one star reviews. I suspect some of them are from disgruntled salesmen at lesser dealerships. I got a great deal and had a good experience here, I bet that you will, too. Thanks to everyone at Auto Nation VW in Las Vegas!!! We'll be back!

People are professional and nice to deal with, esp Jeffrey.

The agents were professional and thorough!

Justin always presents the facts clearly. Aiding me in making the right choice for my car repairs and for my pocket book

Awesome experience both time with Igor and Marko, go with them.

I’ve had nothing but GREAT service from everyone there. Igor is the best salesman ever. I’ve purchased quite a few cars from him and have always been very happy. He gets all 10’s from me.

went in had service back out in one hour, good service highly recomend.

Great service and excellent customer care.

Jeffrey L was my service advisor and did an outstanding job. My tire had to be replaced, and they gave me a spare until my new tire arrived (it had to be ordered). Jeffrey kept me informed on everything. He delivered superior service to me. Thank you!

jeffrey scott lopez is a very helpful worker. he will take care of you right away if you needed help.

Auto Nation Volkswagen of Las Vegas Service Department always goes above and beyond. I especially like to thank Mark Daddario for working with the warranty company and communicating with me through out (also thank you Mark for tolerating my many questions). Although the warranty company did not immediately approve the work which delayed the completion date, at no blame to A.N. Volkswagen. Because of the attentiveness of the Service Department, and the friendly staff, I will continue to purchase and service my vehicles at Auto Nation Volkswagen of Las Vegas.

I came into the dealer and was meet by Gustavo who addressed my problems quickly. what was suppose to take 1 hour to complete turned out to take several hours to complete to no fault of there's. Gustavo kept me up to date on their progress. end the end the problem was fixes

My experience came in waves. Walked in 30min before my online scheduled service, was found standing in front of 4 service writers, finally one of the Service writers greeted me ,asked for my name and telephone number, then pointed me to the right, said Gus is helping you with that. So I walked over 10ft to my left over to Gus, who then asks me what he can help with. He just heard the whole Initial conversation! Low energy in the department. I waited in the waiting lounge. Was very surprised of the obvious, ie. multiple seated with obvious rips and tears, wires visible and hanging from wall. Side tables weathered. Not what I expected from a Volkswagen Dealer. 1st one I've visited that was of such standards. Having said the above, once my VW rolled into the shop, I simply waited a reasonable amount of time, Gus's service and attention to detail was well above standards. And was on my way. My Tech forgot to place a reminder window sticker, not a big deal to some VW reminds me in car. Which leads me to think there is no check list of any sorts. 1. Bring up the energy! 2.Standards, Standards , Standards! 3. Begin to end check list! Thank you! Really a maybe on the first Q. Would I recommend

Excellent buying experience. Our salesman Derek Jackson was a pleasure to deal with and was extremely knowledgible.

Overall experience quite good. Was very pleased with salesman Marko Jokic.

I had a wonderful experience at the service department after bringing my TDI in for a glow plug light. They let me know when they would begin diagnostic process, when the process was completed, and when the repairs were completed. They repaired the fault and had me back on the road the same day. Both the advisor and mechanic were very courteous and knowledgeable. I would trust them with servicing my vehicle again.

The service has gotten so much better.

The car buying experience was smooth until the finance guy signed my name on documents. Would’ve have never known if it wasn’t for the bank calling me and letting me know they wouldn’t fund the deal because my signatures did not match. After speaking with the GM nothing was done to correct the situation. This is a very shady dealership as far the finance department is concerned.

3hours for scheduled oil change refused to replace dry rot tires that were said to be new when one blew out

Very friendly, thorough, quality service. I will return.

Very professional. Easy process. This is the second car we have purchased here and will be back for another!

My salesman Marco was incredible. No pushy sales tactics. Just good information about my car the vw Tigan which I love. It was a very pleasant experience. Marco was fabulous.

Very good experience...Came in and was greeted by front desk, got me right in on to get the recall maintenance done...Beverages, donuts, and coffee/teas provided...Finsihed with 2 hours...Dealership provided me with a free car wash at the end

5 stars Marco was very friendly and helpful.

Highly recommend Manny in sales. We bought 2 cars with him in the last 7 days. Good guy definitely NOT your typical car salesman. No pressure just wants you to get what you want.

Excelente servicio en ESPAÑOL, pregunta por Manuel Vera (Mani)y el te respondera todas tus preguntas hacerca de comprar un VW nuevo en Auto Nation VW

Anthony Schempre Jr. and Tyler were very helpful and accommodating.

kindness, attention, and speed very good place to do a good business

When I left my car to be repair the service representative said will take one week to be finish . But they took three weeks . And my car still have the same problem . I’m afraid to comeback for guaranteed

Highly recommended.great customer service Recommending Jeffery he is awesome

Service dept. techs and in general all personnel courtious, patient, knowledgeable and very kind in assisting. Thank you!

My salesman Marco was very professional and knowledgeable. Any questions I had he answered. My husband was impressed. My Jetta is more than satisfactory. Overall, a very positive experience and would definitely recommend to friends or family.

I took my daughter to buy her first car. The check engine light came on the test drive and she was told they would fix it. All they did was reset the codes and turn off the check engine light. The car needs a turbo and they are refusing to fix it. She has had her car for 2 weeks with a bad turbo and the GSM and management staff refuses to help her. The want her to pay $1000 to fix it after owning her first car for 2 weeks. Great Job Autonation your staff at your Volkswagen store sucks.

I would recommend not buying certified pre-owned. We purchased a 2014 CPO Jetta in November of 2017, mechanically the car is awesome but in July the clear coat on the rear bumper started coming off behind the right rear wheel. Car Fax is a lie, the toilet paper you used this morning has more value than a Car Fax report because a car can get a complete repaint and not show up on car fax if it was not paid for by an insurance company. I brought this to their attention and the repair attempt was feeble at best, now I have burn marks in the paint from the buffer and not smooth paint on the bumper where it was painted, they painted it behind the dealer not at a body shop. The service manager thought it was acceptable but it looks like crap. Do NOT buy the piece of mind line because if you do you may end up like me, making payments on a vehicle I could have purchased on Boulder Highway at a we tote the note lot and bought an extended warranty and got a better outcome. I wish there were a way to post the way the paint looks now, you would be in horror like I am thinking that the trade in value of this vehicle is greatly diminished by the repaint. The people are very nice like Igor who sold us the car but don't expect to much from the back end support. So to summerize, shop around avoid all autonation dealers, it is a corporation and they are all run the same way, sell you something with that "piece of mind" line and just like the car fax it's an empty line of crap.

Nice facilities and friendly associates! Will definitely come to this location again!

Amazing service and attentiveness at Volkswagen on Sahara!

I only go to Lisa for my repair are oil change. She takes good care of me. She really knows her job.

Lisa always goes above and beyond to make sure my repairs on my car are quick and painless! She always explains the repairs and charges very thoroughly.

Bought a 2005 Jeep Wrangler from this dealer on 06/02/2018, that has supposedly passed their used car pre-inspection. Had it two days when we realized that it was slipping gears because the transmission was bad. Took it back during the five day return period. Salesman asked if we would let them try and repair it, to which we stated that was fine as long as it did not impact the five day return period if they could/ would not fix it, to which he stated no. Thus begins a month long saga of the worst customer service I have EVER had. The short story is that it took them two weeks to even give us a straight answer as to whether they were going to attempt to fix it. Three weeks later, they still did not have the parts to repair it, after telling us they were on order and would be arriving in a couple days, several different times. We finally went directly to the manager of the dealership to get a refund. This now began another three week saga of attempting to get them to send a refund check to our bank. Without a doubt the worst attitudes and worst service I have ever experienced.

Very knowledgeable and professional sales person. Overall. it was an excellent experience!

Be warned: This company is full of liars from the finance manager to the sales manager. Almost a year later and I am still waiting on a refund. Every couple of weeks they come up with a different excuse or paperwork that they need. I have sent them everything they need, via email so I have a paper trail, and they claim they never got it or someone quit and they have to start over again. Worst dealership in Las Vegas! Nothing but lies and incompetence.

I had an excellent experience with my Volkswagon Tiguan sale, my salesman was Ihor Marchenko. He went way out of his way to make sure that I was happy with my new car and he delivered exactly what I was looking for, plus more, he made my experience stress and was never pushing anything on me. I love my new car and I give Ihor a 10+ all around! Excellent salesman and I will definitely send my friends that are looking to buy a volkswagon to him in the future!!

The process was easy and smooth. Dimitre and his staff all took care of me and got me the car I wanted.

Very happy with the service I received. Even though I did not buy either of my VW’s with Autonation VW, I will continue to bring them both for service. Then down the line, perhaps a purchase too.

He handle the trans pacific sale( Hawaii to Las Vegas ), with ease and graciousness.

Mark, my service adviser was great. They did a complete inspection of my 2013 Passat. He advised me what I needed. The price was good, the quality of repair was also good. But the best part is the warranty. I will return for future service.

Once again this dealership has proven to be a joke. The service department and the staff do not know how to take care of their customers. I was just informed that Mark Gilmore is the service director I know he left that dealership for a while but I guess he is back. Mark instructed another employee to steal parts off of my car like my lowering springs. They called me a liar and then when I gave them proof they had to reimburse me and the old store manager apologized. This was a few years ago. I gave them another chance recently and they have failed again

Everyone was very friendly & top notch service!! The apt was easy to make. The apt went smooth & on time. & I'm thankful for the snacks & drinks in the waiting room.

My fiance & I had a great experience at VW, Anthony Winter was our car salesman who helped us find the perfect car for me. He was very transparent, professional & answered all of our questions. We are very pleased with how smooth the whole process went. I would recommend my family & friends to this AutoNation VW Dealership! :) Thank you again Anthony!

Roberto in Service was exceptional...I am 71 years old, from NY, and set in my ways...not your favorite customer...Roberto was able to turn my anger into a positive experience...My car almost ran out of oil...2015 Jetta. No spots anywhere ...no leaks anywhere...Roberto calmly explained all the possibilities to me....very satisfied

The Takata Airbag recall work was done in a timely reasonable manner.

Tyler was amazing and the whole team made my experience fantastic!

They don’t even deserve 1 star! Their customer service is the absolute worst! I have had an ongoing issue and wasted a lot of money by trusting this location and service center. Mark (service manger) has the worst communication skills! It’s very hard to trust this service center with performing any maintenance without thinking they are deliberately trying to f*#% you over! FYI: I’m still waiting on my email for what was quoted and/or a phone call. I won’t hold my breath, but I will be paying you a visit soon. Maybe face to face you’ll be a little more attentive! UPDATE! I originally received my quote over the the phone from Mark Gilmore (Service Director) now what I was told over the phone and what was emailed to me are totally different prices! No surprised one bit! They prey on woman and try to rip them off! Not a care in the world from Mark! Reporting this location to BBB and reaching out to corporate.

Good job. Rep was helpful - explained repairs. Finished work in the amount of time Rep told me. Car sounds better now.

The service was prompt, even if I had no previous appointment. The problems I had ( two ) had been resolved very satisfactory and in a timely manner.

Went in for 50K mile service on my VW Golf. Jeffrey greeted me immediately and explained all aspects of required service in detail. He was very respectful and courteous. My car was finished promptly and even washed. I have a lot of confidence in this dealership and will continue to bring my car in for quality service.

One of the easiest dealerships to work with, made buying a VW stress free!

Lisa in the service department is a woman of her word. She is very prompt at returning phone calls and following through. She helped me through challenges I had with my vehicle.

The staff is very nice and Igor my salesman was amazing. Very friendly, helpful and funny. He definitely made the car buying experience easy.

Bought a new Jetta from Tyler Cloud great person. I knew him from Bocci. No problems great salesman would refer him to anyone

My wife and I have been talking about upgrading from a 2011 Golf to a 2018 GTI. I am currently stationed in Afghanistan so I had to do everything over the phone. My rep was Derrick Jackson and he was very helpful and informative. I called on January 21st, 2018 and my wife picked the car up the next day. This is my 5th VW in 15 years, but I've never been more pleased with the service. Definitely would buy from here again and would HIGHLY recommend Volkswagen Auto Nation.

Great service I went in without a appointment and I was taken in right away and I was out in no time.

Hands down Roberto in services is the best!!!!! He wooed me over when I came in a few days later after my initial visit, he remembered my name and what I need done to my VW Passat. His customer service is beyond standards as I work in one of the major casino, with that kind of customer service I would hire him on the spot. I am so looking forward to my next visit, and will only take my car to AutoNation VW and hope that Roberto will there to assist me again.

Great customer service!!! All employees are always soo friendly. Top notch Customer service.

We were very well taken care of. Service was through and efficient. Even when we requested a few things while the service was being done, they were on the ball.

These guys are AMAZING!! They listen to your concerns, questions and give you the best service! Great job guys!

They are always great . They take care of all my needs and go above and beyond .

Had a very pleasant experience buying a new car with VW AutoNation. My Sales Consultant, Rod Phomvongsa professionalism, honesty and knowledge made my shopping for a new car much easier and less stressful. The Financial Manager, David Serrano did a great job explaining the sales contract and financing of my new car. I would highly recommend VW AutoNation to friends & family.

I can't believe this place awesome customer service with no pressure. I told them what I wanted and Curtis and Merko where looking for it right away, let them know that I had a car to trade into they told me don't worry we will make sure to give you a great deal. I keep telling them the numbers had to work for my trade in or I would not buy the car at all, they gave me the BEST DEAL in town and Merko is an awesome person, all of them are not pushy sales person.

Excellent customer service definitely would recommend to family and friends.

Excellent customer service...highly recommend! Kevin did a great job!

I submitted an offer for a GTI and I don't get a simple response. They must think I'm asking to get the car for free or asking the salesman to make my my monthly payments. Or they simply don't want my business. Maybe I just waste there time!

At least this Dealership wanted to make a Dale and give you incentives.

Nice people; Frank, Anthony and David very profesionals and helpfull on my buying experience. My Tiguan is the second car that I got from that place, and per sure, will not be the last one. Thanks guys.

The entire experience working with Kyrylo was outstanding.

It a very good experience, because the people were very good and very accommodating and they know there job.

Great people. Very proffesional they make comfort and try help about the car you looking for and the payments can you do.. Great experience

Lisa is always friendly and remembers your name , always honest

Middle od June this year the air conditioner started giving us trouble. It works but takes up to 15 minutes to start. It's 2016 Passat and we never had any trouble till then. We took the car to Automation 4 times to fix the problem. The dealer continues to insist nothing is wrong with the air conditioner, and Lisa Abbott was rude.

I want to salute AutoNation-Volkswagen teams. I had been shopping for a truck for three-months and found the perfect deal. I think and further salute is Eric, Rocky, Kevin, Daniel in finance, and mostly Tyler the geek, who keep me informed over the months of searching alerting me when (my) truck was on their lot. Other dealers did not "serve" my needs as well as they did. Do I think I will go back to them? Yes. I think if your shopping around take a few minutes to see there lot, and I'm sure you'll be pleased in cost, finance, and above all, service-de-vintage style. Salutes Team AutoNation Las Vegas, Nv.

The service has been nothing but excellent everytime I go there. Fast, curtious, and professional. Mark is usually my service manager, and he is just awesome...by the way the donuts, coffee and cold water, make your wait even better.....

I went into Auro Nation Volkswagen not looking to get a new car but just to do some research since I already had a different brands leased car with the lease not being done for another 4 months. I was greated by Marco and Egor who were the nicest and most efficient people I have met at a car dealership. They have me a great deal that I could not resist and got me out of my Volvo and into a Volkswagen! The process was short and to the point!

Wonderful experience with my trade-in for a new Tiguan. AutoNation gave me the best price for my old Tiguan, Dmytro took the time and care to answer all my questions, the financing process took less than 30 minutes, and follow-up since I purchased my vehicle has been spot on.

I didn't want to provide feedback on AutoNation VW, since my experience was very middle-of-the-road... but despite several attempts to unsubscribe from their emails, and still receiving a "please review us!" email every other day, I feel like this is the only way to make it stop. I took my car in for 10,000 mile maintenance. I was told this would take 60-90 minutes. It took a little over 2 hours. I received no updates during this time. When service was completed, they returned my vehicle. They did not explain the services performed or the status of anything like the brake pads or fluids other than "everything checked out." The car wash was not the best... my car wasn't filthy when we brought it in, but it wasn't cleaned well when we received it back. They performed the service I brought the car in for, I believe... but there were absolutely no frills other than that. So all in all, it was fine... I'd say three stars, minus a star for spamming me for feedback even after I've unsubscribed from their emails.

We coming there to get our car serviced and Lisa Abbet is the one that helped us every time we come in. We've been doing business with the app for the last 10 years and we will continue to do business thank you for having someone wonderful like her to help us . ??

Outstanding communication and appreciate the discount.

Great cars and great services. People are very friendly! Nice place to shop!

We were pleased that our car was completed earlier then expected! That rarely happens! ?

Lisa did a great job as she usually does in taking care of any service that is required.

The one star is just because if not I can't post the following review. This is the experience that I got today from VW and your dealer AutoNation Volkswagen Las Vegas. My Volkswagen Tiguan battery was dead this morning, so I decided to call VW roadside assistance around 8:11 am and they told me that “they will be at my home at 9:30 am”, they never showed up and I called again, they told me wait 30 more min. because they were on their way.... 30 min later I called VW again and they apologized for being that late and asked me wait another 30 min, finally around 11:20 pm I decided not to wait anymore, thanks god I have AAA and they came to my home in less than 20 min. and started the car for me. I went to the dealer VW AutoNation at Sahara Ave because also the service light was on. They received my car to perform the service and I asked the service guy who received my car about the price of a new battery because miraculously the warranty expired yesterday!!!! The service guy gave me the price for a new battery but I decided not to buy it from them because the price was higher than the one offered from AAA. THE SERVICE guy was so mad that I didn't wanted to pay for a new battery that he told me that they were full and they didn't had time to perform the service until next week all these after I refused to pay them for a new battery. All this is really unprofessional from this brand and from this dealer, and I don't want to mention problems that I already had with my previous car (another Tiguan).... People stay away from VW if you can and if not at least try a different dealer.

Our sales associate was very knowledgeable and did a great job getting us 2 jettas!

These guys did an awesome job . The deal was so good, with great terms, there was no need for haggling. Tyler Cloud and Anthony Winter-Carter both worked very hard to accommodate my special needs. There were about 3 days of required service work to do the modifications I required. Tyler and Anthony pushed the service department to do a comprehensive job and meet my tight schedule.

It was a great experience to have Derek Jackson as my salesman. He and the finance team kept me comfortable throughout the process and in the end I was completely satisfied with my purchase.

It was a great experience to have Derek Jackson as my salesman. He and the finance team kept me comfortable throughout the process and in the end I was completely satisfied with my purchase.

My salesman was Tyler and he got me in my new 2015 Black Jetta which is now my new baby. Low miles only 2k down and affordable monthly payments. Woo whooo!!! I would totally recommend him and Autonation. Queisha

Purchased a 2015 nissan pathfinder from autonation Volkswagen and everything was great from my salesman "Dima" to the finance manager Yoshwa. Everyone one was extremely helpful and easy to work with. Thank you.

This was my verry first car pyrchase and it was amazing, My 2 sales people Tyler and Derrick were amazing, i was extremely happy with their help and amazed on how they knew the answers to my questions right away, they even sold my parents-in-law a nee car, they said that it was the verry best car sales thst they ever had gone thu (over 20)

Service was good, appointment was for a specific time ,when I arrived on schedule I was taken to appropriate place to wait for vehicle.

Best experience getting a new car they made it very easy and very friendly

I feel like Jeffrey Lopez worked very hard to guide your techs to accomplish a routine service of my wife's 2010 Beetle, AND,take care of a more serious problem with the AC.

What a pleasant, efficient, and quick service writer. Lisa knows her stuff and under promises and over delivers!!!!

Autonation VW really made a good impression on me. They were very informative and I didn't feel stressed or pressured the whole time I was there. April and Tyler made my experience welcoming and answered all of my questions. The whole vibe of the dealership was different compared to the prior ones that I had visited. There was one dealership that I visited pushing me to do a credit application when they knew I just wanted to finance personally through my own bank, but this place was much different. Overall, if you're looking to purchase a vehicle, I highly suggest this dealership. Everyone is very friendly and you won't be pushed to upgrade to a car you don't need/can't afford.

Chris in service was great! They found the issue and fixed quickly. Added bonus they washed my car. I know I paid for it in the long run but it was a nice touch. Thanks!

Awesome customer experience. Quick car buying and service package was outstanding. thank you

Lisa Abbott was great. Very personable and professional. The service to my Passat was done promptly while I waited. I will return.

Its was awesome ++ Jeffery did a good job, thanks for the great service!

We have always had great service at this dealership. The staff is friendly, helpful, efficient and knowledgeable! If we ever have any questions or concerns, they are dealt with quickly and we have had no difficulty with our car. On our most recent visit we were helped by Mark - he made our day!

Let me cater to you, 'cause baby this is your day..." Autonation VW is awesome with their customer service. There was a mix up with my appointment and normally they can't do service beyond 11am and I showed up at 11:30 but they still took care of me though it was their lunch time. Also, they served me pizza after I already had my donut and coffee. That's quality customer service! Keep it up guys! I'll see you again for my next oil change!

Great experience . I test drive a few and settled on the Passat. It's close to home and I can visit in a short drive there.

I would like to thank Mr. Marchenko for his great professionalism and willingness to help. Mr. Marchenko was a great asset, very product knowledgeable and friendly. I will certainly refer friends and family and as for myself I will continue to do business with Mr. Marchenko awesome experience. Thank you!

always polite and they explain service being done and services required and or completed. prices seem fair considering the smallness of LV waiting area always clean and supplied with reading material if you have to or want to wait. Just a very pleasant experience and good staff

Great service very pleased .highly recommend great costumer service

Been coming here for 1yr now for oil change. This place been good to my car. Tells me what I needed and what need to repair or replace. Always nice and fast service.

Thanks for all the help Jeff. Make sure to come back for services and thanks for putting up with my dad

This place is the best. Go see Ihor Marchenko, greatest salesman ever.

Lisa Abbot is fantastic!!! The facility is clean and the repairs were accurate and timely.

I started looking at this place because of a rating I saw regarding one of the sales managers Kurt. Thank you to whoever wrote that review, it led me to an awesome car buying experience. These guys were amazing. I drove 500 miles each way to buy my first brand new car and I didn't regret it for a second. Derek was a phenomenal salesmen, Kurt was an amazing manager who had my care at the forefront the entire time. I brought my 6 year old son along for the road trip and I have never seen a crew so family friendly. At one point my son must have played with at least half the staff. These guys post cars at fair prices and are awesome on trades. My wife is looking at a new car as well and I wouldn't hesitate for a second to take the trip to auto nation if she decides on a VW. Thanks guys for all that you have done for myself and my son. He loved making airplanes with everyone.

Lisa Abbott is the best service advisor I've ever worked with. Overall both Vegas Cadillac dealerships could learn a thing or two from Auto nation Volkswagen.

This was by far the best car buying experience we have ever had. Our salesman, Frank, was outstanding. We talked about what we were looking for, price and test drove a Jetta all within an hour. The financial end of the transaction took a couple of hours, understandable to a point. Our time with Alexa in financing was just as pleasurable as the time we spent with Frank. Two great employees for AutoNation.

Was having an issue my 2010 GTI and took it in for repairs for a high fluctuating rpms issue. Dealer said they fixed it, minus the OEM spark plugs, got those replaced and still having the same issue. Took it back Friday and said they fixed it again, on the way home same exact issue. 2 trips to the dealership and $2000 later, have to make a third trip in the morning.

Excellent customer service. Lisa very nice and attentive. Thank you

I had my car towed for a steering wheel column lock defective message which when investigated it was suggested I seek immediate repair. I had my car towed to Autonation VW. Lisa Abbott was my service advisor. She contacted me to find out the exact problem and from that point kept me apprized of each phase of repair from having to order the part to the completion of the repair. She was wonderful.

Employees were extremely courteous & helpful in fulfilling my VW needs.

Excellent Car and Excellent Service, super Fast, thanks to Dmytro Ryzov to help me with everything, I’m recommend it to my friends. Thanks Again

Had my jetta serviced. Got in n out.Fast and friendly Thanks

Really content with my over all experience. My sales person Kevin was very professional and knowledgable on every aspect.

This was the absolute worst experience I have ever had at a car dealership. My wife and I showed up having already picked out the car that we were going to purchase before hand. We had a check in hand ready to purchase the car. We finalized everything with our salesperson (who was helpful). After that it took an additional 3 and a half hours before we were brought back to sign papers. When they finally brought us back to finish the deal they gave our papers to the finance person who had only been working for 2 days while the experienced finance manager was laughing with his cooworkers. If the dealership would've been busy I would've been more understanding but we were the only people there!! This is a clear sign of horrible management. I would avoid this dealership at all costs.

We came in today with financing in hand, expected to be in and out within an hour. The process took nearly 4 hours. The staff knew we were in a rush on our way through to California, but we were left sitting in the lobby for over two hours while it appears nothing was being done to get us on our way. And in the end we ended up correcting the finance guy on his math � Our salesperson Tyler was excellent and made his portion of the deal a breeze! Everyone else was slow and inconsiderate.

The team always remembers us when we go in. So great that I brought my husband in to purchase a car with them!!!!

Great customer service. Derek Jackson was a true gem of a salesman. Not too pushy and helped me find the exact right vehicle to fit my budget and needs. Also, thanks to the finance department for approving me so quickly and with very little hassle on a vehicle that I thought was out of my financial bracket.

Took my car because my check engine light was on and my regulator is out on one of my windows. They said they needed to test the battery. Upon giving me my car back the radio now has this loud static noise coming from it. They said was because I needed to replace the battery. Now the battery is replaced the radio is still making the noise. Now they are trying to say it's a ground issue, but my car didn't have the noise or an ground issues before they did whatever they did to battery. Now they are refusing to fix a problem they caused. Had to file a complaint with corporate this morning. Hopefully I can get resolve for this issue, especially since my radio was working fine and had clear sound prior to they touching it!

Went to my Usual Tech. Employee Ms. Lisa Abbott. Ms. Abbott displayed an all business approach and is very precise in her work. My Car was serviced in a reasonable amount of time and I love the fact that it is always cleaner when I leave then when I drove it in. I am very confident in AutoNations Service Dept. and love the Donuts!

Very pleasant. Personnel polite and respectful, not pushy.

Fast service on my daughters Jetta while I waited. Called for an appointment before, everything went smoothly.

My dashboard message indicated that my Passat needed an oil change NOW. I Just drove from Los Angeles to Las Vegas and never been to this dealership. I anticipated a problem scheduling immediate service. Mark was able to "squeeze" me into the schedule. I dropped off my Passat and in a couple of hours the service was completed and the car washed.

Bought my 2015 Certified Pre-Owned Passat here after just moving from another state. Tyler was fantastic with helping me via phone and email before I moved. The staff were all really nice and helpful when I finally went in person. Previously owned a Jetta and I am totally in love with my Passat. Would definitely recommend going here to buy a car!

autonation volkswagen owes me $1369 partial refund of an extended warranty. they have owed me this money for 2 months .. but now the finance mgr Jason won't take my calls or answer messages. I'm an 82 yer old woman . but not a STUPID 82 year old woman. I called, for the last time, today and left message .. again. Monday I plan to file a grievance with BBB .. and also go to small claims court. in retrospect, their salesman Tyler is a wonder. polite, competent and all about customer service. but everyone else, from the Gen Mgr to the Finance Mgr gives a whole new meaning to incompetence. I am not asking for special anything .. I only want what I am legally owed. DO NOT .. repeat .. DO NOT DO BUSINESS WITH THIS COMPANY. THEY CHEAT !!!!

They are always professional, jeffrey was nice all throughoutm

Great and wonderful service! Everyone is so nice and friendly and just professional and I always tell everyone about this store.

Steve was very caring and gave me good updates. I will return

Igor is smart witty and straight forward. He helped us find a white fluffy cloud like paint job and a jetta that purrs down the highway if that makes sense.

Brought car in because of no lights on the dashboard. Found 2 "faults" on the diagnosis, but could not fix these. Wanted 4 hours and another $400 to "further diagnose." Crazy I am not! This is the second time this dealership has pulled this stunt. No way was I spending $500 to figure out why dash lights don't come on! This dealership also overcharged me for my Beetle when it was new. I was paying cash and when the car came in, the salesman said he could sell the car immediately if I didn't get down there that day. ( I should have let him.) When I got there, the sticker mysteriously disappeared. I will NEVER deal with ANY Autonation company again.

I was satisfied with the service, however, my check engine light turned on shortly thereafter. I had a bad experience with the VW Dealership in Henderson. They disconnected the wire the shows the outside temperature right by the gauges. Then wanted to come back and were going to charge an arm and a leg to fix it. Luckily, my friend searched hard enough to find it that same day and just connected it again. So after that, I was told that when you service your cars you need to watch to make sure the job is done, and ask for any parts taken off, and that often times the service workers will mess with something to have you come back. So hopefully now the check engine light will turn off soon.

My car battery needed to be replaced. Lisa went above and beyond to get the warranty extended for me. She is the reason I come back!

Great service! Love this location!! Tyler was awesome. Anyone wanting to buy a car ask for Tyler! Got my 2017 beetle, and I couldn't have been happier.

Love my 06' Convt Beatle. Always see Lisa Abbott when I take my car in to be serviced, she's the best!

I have had my Passat for almost 3 years, on one hand in the past I would not have any further use for VW Auto Nation. My experience with Chris was fantastic, very helpful. I can't believe the difference.

I forgot to mention dealing with Barbara was also the best experience ever. In the past I would not recommend VW Auto Nation at all. I have changed my mind. I would now. Please note both Chris and Barbara where great to me.

Top notch from vehicle drop off to pickup. Communication during the process and timely updates were great!

When the battery suffered a catastrophic failure late in the day, they got it replaced first thing in the morning. And did some recall work as well. Without having to be asked or make a separate appt.

Lisa was great making sure the process was easy and seamless. I took my car in for its first check up, oil change and tire rotation. Dropped it off in the morning and she called me when it was ready. When I picked it up it was so fast! Thank you Lisa!

Overall good customer service. Would recommend this place.

bought new beetle. like it. think it is a good place to buy a beetle in Vegas.

Very professional ,timely,good costumer service,convenient location,everything went well.

Terrible service, never coming back here. It definitely changed my mind about Volkswagen.

It was quick, easy, and got out at an appropriate time. The technicians were understanding and my car works great now.

I was referred to this dealership by another dealership in another state. I found the car I liked and needed here. Yoshwa Shields was knowledgable and concerned that I got the car that fit my needs, but was also the best for me personally. I am very pleased with this low milage well kept car. I also like its quality and design. It is quiet smooth and has every feature I want and is user friendly. The knobs and handles even seem right. Again, I like the car I ended up buying and am grateful for all the knowledgable and friendly people who helped me get it right.

Scam scam scam,,I can't believe, I walk away from sales manager who is really scam as...ll

I gave ip buying car here. No thanks service is bad

I never come back,no gracias señores,,bad service manager

This place sucks. I never buy car here.sales manager is so bad ....don't buy car here people

A simple in-and-out for the 30k with one requested fix on top of the normal checkup. (squeaking driver's seat). All handled quickly and expertly.

Yoshwa Shields is the go to guy! I came to AutoNation at VW and was greeted by Yoshwa who was very professional and easy to talk to. I told him the type of car I was interested in and within a few minutes we were test driving. I ended up finding my new car that day and the entire process went so smooth. He explained all of the paperwork with me and kept me updated along the way. There was no haggling so I didn't feel like I was being cheated. I feel so lucky to have found AutoNation. I will definitely be coming back to AutoNation VW for all my future car purchases. Thank you!!

I tried to buy a car there and the customer service was bad. Went accross the street and bought Toyota!

Stopped by to check out their cars. Sales person was extremely rude. Won't be back.

Really bad service. Will never buy a car here . Sales manager was the worst

Excellent service , family feel and very polite and friendly. Bought a Jetta new from here and they bent over backwards to accommodate us. Thank you

Sales people are horrible i gave up buying a car here. I would not take one if they give me one for free. Ihor was the worse one at thia place.

Bad service.i will never buy car here......stay away from the this place

Bad services.stay away from this place.worse experience.i gave up on deal.big rip of

Poor service, rude people, avoid this place with big loop around

This place is horrible. I've never been more insulted by the sales teams incompetence. Once I was able to speak a manager I thought I would be able to get some answers. But I was even more surprised that the management team there were twice as bad as the sales team. I used to like VW, but this experience has turned me off of the whole brand in general. I definitely will not be recommending VW or this place to anyone, ever.

Horrible service! Customer finance manager John Arnold is a thief! Sales person Ihor Machenko and entire group is a total scam!

Worst customer service of all dealerships in Vegas, dont buy car here,to all european community,, dont buy VW's here.

Stay away from this place. They will rip u off, and only take your money. They don't provide the service that they clam they do.

I trade in my cc for Jetta GLI YESTREDAY AFTER I SINGN PAPER AND GO HOME I REALASED THAT I DONT HAVE DEAL AS I BEN TOLD I COULD It sleep all night and this morning I go to dealership ask them to returned car and get my car back I ben trow out from property and told if I came back I will be arrested for transposing after buying tree cars pay off two car I will put this on tv how they hustler up people

Great service! Took me to work and picked me up from same. Worked with me on priorities of what car needed so I didn't have to spend a lot of money altogether. Mark D. Took great care of me!

Pleasant experience. Always kept me up to date on stays of repairs.

Christopher Guilkey immediately greeted us when we walked into the service lane. Very nice and as us what the problem was and listen to everything we had to say. When told us not sure how long it's gonna take to find the problem, we waited in the lounge which they provided complimentary water bottles, coffee, and DONUTS!!! I mean what can be better then that?!?!? All in all it took about 2 hrs and they wash and tire shine your car too. Excellent job guys!

I had a great experience leasing my new 2016 Tiguan. Ihor Marchenko was helpful with the whole process. I would recommend this dealership to everyone!

I purchased my Golf from Auto Nation. It is not the closest VW dealer from me BUT it was the dealer that FOUND my car! So, out of loyalty. I returned for my oil change. Good value and service AND friendly, competent staff.

Jake in the service dept was just wonderful! He took his time to explain everything to me(sometimes more then once). He put me at ease. Now that's a 1st!!!!

The people and the service desk were very eager to help.

It was a busy day so there was a bit of a wait, but the time went extremely fast. Everyone I encountered was extremely friendly.

I could not completely consider this guy Tyler a salesman. He's more like a Brother or Advisor for Volkswagen because he knows the product and was not pushy. He knows how to help in most precise way as possible. He made my experience with Volkswagen even better than before.

This is the easiest car deal I ever made. I bought my Golf at a fair price and got paid for my trade ins.

Excellent especially Jeff and the shuttle driver. My van is always returned clean and I get recommendations on what it needs. Jeff checks for recalls every time I am there.

Every single thing was perfect. No issues at all. From scheduling to pickup.