Recent Reviews from AutoNation Volkswagen Las Vegas

Loved my experience at AutoNation VW Service Department on West Sahara Avenue last week. My service rep., Raymond was professional, courteous, friendly and welcoming. Will definately be taking my Tiguan back there for any and all services from here on in.

Great customer service Mark went above and beyond to help me out .

I will only take my TDi to AutoNation VW. I recently purchased my second TDi from them (that was not my favorite experience) BUT I will say this: The entire service team is very helpful and have always taken care of my VWs. Mark is my go to service manager and I have found the entire staff to be friendly and helpful. Mark is not only professional, but friendly and always willing to go the extra mile for me. I won't take my VW anywhere else in town.

Absolutely not. More than once, I have called to make sure an advertised car was there on the lot, made an appointment and went to see the car only to be told the car wasn’t on the lot. This after being told when I called the car was there and they called to confirm that I was coming. Bad business practices and dishonest.

Customer service personnel was great. Very thoughtful. Treated me with heart. Done things thoroughly. Thank you again, samantha.

Customer service personnel was great. Very thoughtful. Treated me with heart. Done things thoroughly. Thank you again, samantha.

Do you self a favor and do not go to this place not for service and not for buying a new car or lease. Worst customer service, very bad attitude from the employees They always try to charge you extra fees and the manager over there it don’t really care! Stay away

I recently took my brother’s car in to have it serviced for normal oil change, add blue, and tire rotation service, and while dropping it off, I found out that the check engine light was on. Mark was my Service Advisor and was friendly and and informative of the diagnostic that would need to be done to see what was wrong with the car. In the end, Mark contacted me to let me know there was not any engine issues, the car was bone dry of Add Blue. Sigh of relief lol!!! I also told him that I did not get off of work til 6 pm and he said no worries, We are here until 7 p.m. I was able to drop off and pick up my car the same day and genuinely felt like Mark gets a 10 for customer service. Keep up the hard work Mark!!! It is appreciated.

Charlotte is absolutely AMAZING!! So happy to have her to help me every time I bring my car in for service. She always goes over & beyond to make sure I have the best service & my car is taken care of each time. Her communication is superb & she’s just truly the best

Great products, amazing selection of cars...above all they have a great team from their sales expert Christopher Norris who went above and beyond to make it happen...to their manager Curtis Baladucci... Definitely recommend to see them directly, let them know what you wants, what your needs are...Chris, will make it happen in no time with ease and fun....Highly recommend

Great products, amazing selection of cars...above all they have a great team from their sales expert Christopher Norris who went above and beyond to make it happen...to their manager Curtis Baladucci their Manager... Definitely recommend to see them directly, let them know what you wants, what your needs are...Chris, will make it happen in no time with ease and fun....Highly recommend

I give it a5 stars because the customer service that was offered to me even though I had no appointment and was just traveling by was just beyond amazing and the way they talked to me and my baby girl was like we were family .. Thank you so much ..

Until I started dealing with AutoNation VW I was wary about dealerships. Apparently AutoNation determined why car owners preferred to go to their local repair guy, and fixed many of the problems. The service is personal, communications are clear, and they convey confidence thst they can handle these higher-tech car problems. I don't know if I am paying more for dealership -care, but I'm fine with that. The security of a quality assured service department sets me at ease.

The staff did not have ability to understand numbers in negotiations. Just trying to follow a prescriptive checklist within there on corporate process with no real understanding. Took 4hrs to go through finance dept with top tier credit, was taking advantage of VW zero percent. Salesman was very knowledgeable and helpful but after the deal left him it wasn’t a good experience.

AutoNation Volkswagen in Las Vegas, was a great experience when buying my new car the salesman was knowledgeable helpful friendly and listened to what I wanted in my new car. I could not be happier for his assistance in helping me choose my car. After looking at several cars at different dealerships AutoNation Volkswagen Was easy to deal with ,out of all of the back-and-forth that goes on between the salesman sales manager. I would recommend buying from AutoNation Volkswagen Las Vegas than any other dealership in Las Vegas

I recently booked an appointment for a recall repair and set up an oil change as well. After dropping off my vehicle, I received a call the next day and was told they found a nail in my tire and was asked if I would like the tire changed. I had no prior issues with service lights or tire pressure before I dropped the vehicle off. I asked if it could be plugged but tech said it wasn’t repairable and would be $180 to replace with no cheaper options available. I declined and opted to take it elsewhere instead because they offered much cheaper options. After service was complete and shortly after leaving the dealership, my tire pressure lights went on which I found odd because I had no service lights before dropping the vehicle off (even with the supposed nail in my tire). This led me to believe the damage to the tire occurred at the dealership during service, hopefully accidentally and not maliciously. Upon inspection of the tire, the nail I found looked fairly new and was not very dirty, another red flag. A little while later I called the service department and requested a call back but never received one. I then purchased a new tire online and when I arrived at discount tire company to get it fixed, they inspected it and told me my current tire could be easily repaired and it would be free, also refunding my newly purchased tire. Given that result, I can only be led to believe the service tech was attempting to scam me into an additional repair/cost that was not needed and most likely caused by the service team themselves. I have a service record to verify the free fix and the manager also gave me his business card if the dealership wanted to verify. Very poor service and ethics at this VW dealership, particularly the service department. Yelp reviews seem to reflect this as well. I now have zero faith any service would be performed with integrity at this location.

The service advisor Mark is the worst! Very bad communication skills my car was in the shop for more than 2 weeks with no update! And every time we call the service center he would not take our call. Horrible service they never manage to fix my car! Do yourself a favor and take your car somewhere else where they actually care! If I give give this location zero stars I would

Alot of professional quality service attention to customer made me feel I was making a good choice purchasing there on the way they describe the car for me

I would really like to thank Jeffrey Lopez for always going above and beyond to help me... Every since I purchased my vehicle in 2018 he has been nothing but excellent to me and he works with me through any problem I have had. Jeffrey Lopez he is the best I would not go to anyone or anywhere else but Autonation to see him great customer service he gets an A

Purchased my car from them back on May 2020, and they made the car buying process quick, easy, and friendly. The sales people were not impatient and pushy (as I've experienced at other dealerships). They listened to what I wanted and allowed me the freedom to make my own choices in the car buying process. I just took my car for it's first scheduled routine maintenance, and everyone was equally as nice and welcoming as they were the first time. Also, my service was done fairly quickly (about 30 minutes), no sitting around the dealership for hours. Would recommend this dealership if you want the freedom to pick the car YOU WANT, not the car they want to give you, and fast and friendly service Everytime. Also, great coffee, is always a perk! 😂😂

As always, service was prompt and courteous.

Fast, efficient, great customer service, polite and courteous! First service for my first time ever owning a Volkswagen and I was impressed. I never give 5 stars because no one is perfect and we can always better ourselves 😉

I had the pleasure of dealing with Derek Jackson from the sales department. He answered all my questions and listened to all my concerns regarding the purchase of a new vehicle. This was the smoothest and fastest purchase I’ve ever experienced. Thank you to the Autonation team and thank you Derek!

Great Service for 10k free inspection and oil change Awesomeness carwash they even shined the wheels only thing they forget to rotate my tires I had asked for Otherwise Great overall

I had such a great experience with Auto Nation VW las Vegas located on Sahara! My salesman Marko Jokic was supper knowledgeable and engaged with myself and my 3 boys (all under 7 years of age) Went in with the intent to “just look” in order to see what my options were because it was time to get something more dad appropriate and supported the number of needed car seats. Well, he took the time to show me my options WITH NO SALES PRESSURE AT ALL and we found a decked out BRAND NEW 2021 ATLAS that I Loved! I would recommend them to anyone! Tell them Framel Sent you! Ask for Marko! He’s the BEST! From 2019 dodge challenger to a 2021 VW atlas, this 26 year old dad is satisfied with his purchase!

When VW sends out a recall notice on a car (in this case my 2013 Touareg), and then requires the owner to make an appointment and trip to the dealer, only to be told the vin number has to be verified 'in person', the part has to be ordered and the customer has to return a 2nd time for the repair, it screams.... POOR CUSTOMER SERVICE and says 'We do not care about wasting your time'. It isn't necessarily the dealers fault... but some better coordination between corporate VW and the dealers is clearly in order here. Update: The General Manager of the VW dealership actually responded to my comment, which surprised me. She asked me to call her and I did. She explained that the dealer has no say in how recalls are handled and corporate VW drives that. She apologized for the inconvenience the 2 trips caused me. VW had and still does have my last name misspelled as Cesler instead of Casler in their system, which made it difficult for them to find my records. I was called by the dealership yesterday and told the part was in. I made an appointment for today and took my Touareg in. When I got there I asked how long the repair would take. I was told 45 minutes. I said I would wait for the car. I waited about 45 minutes when one of the service writers walked over and informed me that the time estimate I was given was wrong. I asked how long would the repair take from this point. The answer was about 2 hours. Apparently, the catalytic converter must be allowed to cool to be able to get to the part needing replacement. They asked if I wanted a ride home. I said yes. They took me home. They called in about 2 hours, I was picked up and taken back to the dealer, where I picked up my Touareg. They washed the Touareg and cleaned the tires for me... a nice touch. Conclusion: I don't blame the dealer for the way VW handles recalls. However, it does seem to me that it could be handled better. VW sent the recall letter to me so I assume they know I own the Touareg and they know the vin number. If they need to verify I still own the Touareg, why not just ask in the letter that I call my local VW dealer, tell them I got the recall letter, and verify the vin over the phone? Then the dealer could order the part and call me when it was in. Only one trip required by the customer. Good customer service. Mistakes like getting the spelling wrong of last name does happen, but in this case it complicated matters and made the dealership look bad when they told me they had no record of me being at the dealer. Everyone I dealt with at the dealership was nice and professional, which is very good. I would not say my experience was excellent but it wasn't terrible either. There is some room for improvement and I hope the dealer will suggest to VW corporate that they review their procedure for handling recalls. The battery in my 2013 VW Touareg died in Aug 2020. I called the dealer, explained that I needed to get a new battery and have it installed. I said I wanted both the battery and installation. The guy I talked to at the dealer gave me a price of $ 269.00 for the battery and installation. I knew the battery was under the front seat and had watched a video on YouTube, so I knew the front seat had to be removed with special tools to get to the battery. I made an appointment. After thinking about it, I realized the price I had been given was quite low, so I called back to confirm. I got the same guy, who then checked with someone else and then the price went from $ 269 to $ 435. I asked the guy why and he just said .. i guess it was wrong in the book. I wasn't happy and asked to speak to the manager. He wasn't available but I was told he would call me. He did not call. I called my roadside assistance, got the Touareg started with a jump and drove it to the dealer. The manager was busy so I still could not talk to him. The service writer said he'd see if there was anything they could do about the price. They put a new battery in, gave me $ 25.00 off the price. They should have split the difference between $ 269 and $ 435 and apologized.

I always appreciate working with Mark Daddario on my service calls. He goes above and beyond my expectations. VW service has always

I brought my vehicle in for repairs. The staff was very friendly and service was completed in a timely manner.

New Vehicle Purchase - Treated polite, professionally and with respect across the board from Sales Representative, Finance and the General Manager. To my surprise, the Sales Representative worked on my behalf to get me the best deal possible and brought options to the table that I had no idea about - I was educated! The Finance Manager also treated us well, was not pushy and had a great disposition. Access to the General Manager was not an issue. No regrets working with this dealership or my purchase. I've been left with the feeling that they actually care about their customers while purchasing and after the purchase. I've been left with confidence they will treat me well through the life of my vehicle. Bottom line, I left feeling like a valued customer - not a number.

Best car buying experience I’ve ever had!!!! I absolutely LOVE my Jetta!!!!

I got problem with AC and i went to them to know Wich part exactly should I change, so I paid $165.97 for diagnosing and then they said you have to change all AC system, I think that is not diagnosing.

I bought a nice little VW Jetta for my 15yr old... Took it to Autonation VW and they looked it over, called me with recommendations and knocked it out. Fast and friendly service...

Service department is outstanding . mr Lopez always treats me as a valued customer!!!!

My experience with AutoNation Volkswagen was great! Jeffrey Lopez was very helpful and answered any questions that I had. I would recommend anyone that needs to have work done on their VW to come here.

Service department is outstanding . mr Lopez always treats me as a valued customer!!!!

Salva and the finance manager Curt are beyond AWSOME. They will work with your financial situation and give you the best deal in town. We have been go around so many dealership but this Dealership is the best. They work fast and professionally to make you happy with your car and your payment. Thank you

Thanks to everyone at Autonation Volkswagen for make this process so easy for me, they gave a me a good deal, but more important they treat me nice, thank you Anthony, for your help.

Charlotte was great. She listened to my needs, suggested a solution and service needed and my vehicle was ready as promised. It was washed and looked and drove perfectly. I truly enjoyed the friendliness and competency of AutoNation and I recommend Charlotte and the service dept to all, especially women who sometimes feel they know nothing when it comes to having their car serviced. Here, you feel right at home. Thanks to all in the service dept. Yolanda Guerra

excellent service by the whole team. even repaired minor ding and delivered my car and did not charge me.

Big shout out to Anthony Winter-Carter, he deserves 6 stars. From arrival he was busy with another customer, yet he still managed to multitask efficiently where I felt taken care of. There was no pressure or tension from Anthony into buying. He had a casual cool energy which made me feel comfortable and he was also knowledgeable on the product. I ended up in an insurance pickle and I began to panic a bit and that’s when Anthony had an insurance reference which helped me and eased my worries. Thank you thank you thank you! I’d recommend my friends/family/strangers to work with Anthony a genuine salesman. Now the reason it’s 4 stars.. Finance. When I met Mr. Finance he was sociable, outgoing, and we were instantly able to connect through small talk. I thought “what a nice personable finance guy” ..Until I got into the office and turned down the extended warranty (all he was really trying to push on me) He tried to push, I wasn’t budging. He killed the energy of the room with his personal disappointment. Finishing the documentation was awkward because he had no interest on giving me any customer service. Told me to sign papers, with little explanation, and minimal effort to explain when I asked. Mr. Finance you’re a disservice to your business. You are the epitome of why people think of car sales man are disingenuous and sleazy.

Service department was timely, professional and knowledgeable (even helped me solve a headrest problem even though my appt was for an oil change. The young man at intake was especially helpful when I first arrived as was the young woman who 'checked' me in. (sorry do not have names)

Samantha Comi was extremely helpful and thorough while assisting me with my repairs. She definitely made the process enjoyable!

Normally, I don't feel comfortable posting a negative review online. There were several issues with this service visit. I had to bring my Tiguan in to repair an oil leak due to your service technicians lack of attention to detail on my previous visit. I brought my Tiguan in for its regular maintenance. After returning home I began to notice a few drops of oil coming from the under carriage. I brought the car back in to have this problem looked at. As I suspected the issue was the oils drain plug. After being told the vehicle was ready I came back to pick up the vehicle. 1) Paper work was not ready. Initially staff could not find the paper work. Once they did, it was incomplete. No story or actions taken was listed on the paperwork. 2) Incomplete work done. I purchased the oil additive for added engine protection on my last oil change. After reading the the repair story I discovered the the oil had been changed to replace the drain plug. When I had asked about the additive, they had forgotten about it. 3) Car was returned to me un washed (minor issue, but they did tell me they would wash it). 4) While I was standing at the counter my service representative and another Auto Nation employee began talking about the behavior of of a previous customer in a very negative manner. This service experience left much to be desired. It shows that Auto Nation VW does not value its customers time and monetary investment. To hear representatives speak so poorly of a previous customer in front of another customer summarizes Auto Nation's core values: buy a cheap VW from us and expect poor customer service after the sale.

Everyone was super friendly! Had a great experience!! Mark is the best!! absolutely love him!!

That had bought a battery about three years ago and they honor the warranty and that when I called they had me to come in and get my new battery without making appointment first but I had to called AAA to get me started to get there But it’s okay I got my new battery

Great service..car super clean after serive..great service advisor..

Not happy with the delivery and the finance department.The car was dirty no gas and no walk through. And the rudeness and attitude because we didn't want to buy additional charges for the car.Very unprofessional. I know it was late but personality is everything. When you buy a new car its a big decision and it would have been nice for congratulations some clapping but nothing very disappointing. I won't be recommending you.Brought the car back the next day to be cleaned sat there for 4 hours and it looked the same.Waste of time.

Excellent service. Both Jeffrey and Charlotte made this a goid experience, keeping me posted of progress while I waited for my car. I wasn't sure I'd be comfortable in the waiting area, but it was clean and all wearing masks

We purchased a Jetta from Autonation VW and one month later it had a bulged tire and dead battery. The company said none of these were covered under our manufactures warranty even though we had the car only one month.

This review is long over due. I bought my 2019 GTI from Frank. He is a fantastic salesman. Personable and professional. He taught me about the bells and whistles of my car and also taught me the amenities of the service department. The service department is fantastic, i take my car in for a car wash time to time.Charlotte, vinny,louises are always welcoming with a big smile when i come in. The service department team at Volkswagen autonation always gives high quality service that you can trust. i recommend this location if you have a love for your car.

Friendly and helpful.

It’s hard to go to a car dealership and feel like the staff has your best interests at heart. But after getting outstanding customer service from Anthony who usually is on the front desk and the general manager herself Louise. I must say that for the first time, I have left a car dealership where I got exactly what I wanted with the best deal possible. Anthony is very kind with utmost customer service skills. And Louise is the definition of what a great leader is. She really gets the job done, handles service recovery really well and is a very efficient communicator. We absolutely love our new Tiguan! When our family gets bigger, we will probably upgrade with the Atlas! We’ve been customers since 2016 and will continue to do so with the workmanship delivered by Volkswagen and the service provided by its staff.

These 5 Stars are for SERVICE! Was in from LA and had an issue - (Sam) in Service was amazing. She took care of the problem and had me on my way in 24 hours - This was during a holiday weekend! NEVER would have happened in Los Angeles!

Was in from LA and had an issue - (Sam) in Serivce was amamzing. She took care of the problem and had me on my way in 24 hours - This was during a holiday weekend! NEVER would have happened in Los Angeles!

GREAT SERVICE AND GREAT STAFF!!

Friendly, attentive, and accommodating staff. Fast service! A pleasure. 😀

Great time Derek was awesome and got us the best deal

Great service every time

These guys really took care of me! Not only did they give me the best deal. They got me out of there quickly and painlessly! Would definitely recommend!

just keep up the good work !!!

I went to the dealership knowing exactly which vehicle I wanted and my sales person Derrick was great. The finance experience with Susan Rocca was the best ever. She was very knowledgeable and helped me get my 2016 Honda Pilot. She is the Best!!! Was in the dealership for only about 3 hours. Loved it, very happy with everyone.

Very friendly staff great service

The absolute best car buying experience from beginning to end! Would recommend this dealership to anyone. Derek, the Internet Sales Person is incredible ...friendly, helpful and very attentive. Promptly resolved questions and problems!

Been going since I bought my vehicle. Always good costumer service

Great service at this dealership. Chris Norris was an excellent salesman and ensured my needs were met in finding a car that I was happy with. The process was relatively painless.

Of all the cars I’ve purchased and leased, AutoNation VW has made my experience the easiest and least stressful. Our sales special Chris was just what I needed, kind, patient, persistent and had a wonderful sense of humor to make my experience all the more better. Thank you to everyone who helped me get my new Tiguan that I love! I would highly recommend coming to this location for the best experience, inventory and stress free interaction. Thank you Chris Norris again, you rock!

Of all the cars I?ve purchased and leased, AutoNation VW has made my experience the easiest and least stressful. Our sales special Chris was just what I needed, kind, patient, persistent and had a wonderful sense of humor to make my experience all the more better. Thank you to everyone who helped me get my new Tiguan that I love! I would highly recommend coming to this location for the best experience, inventory and stress free interaction. Thank you Chris Norris again, you rock!

While my previous service I received at this location had always been excellent, I was surprised by my experience this time. We leased a Passat for 36 months, 36,000 miles and the warranty was supposed to be good the entire duration. Apparently, since the car was a "demo" with 2,000 miles when we leased it, this put the car in service early and even though we only 20,000 miles on the car, they aren't covering our service claim (it needed a new battery). So once they denied it was covered under warranty they wanted to charge us $260 for a new battery. I called around got a new battery for $130 installed from the Pep Boys down the street. What a rip off! 100% markup on retail - really?

Mark was amazing and made sure I understand what was going on with my car. He made the process fast and easy!

I would like to thank Anthony and all his team for making our deal happen. Strongly recommend to see Anthony he truly is on the costumers side

El personal de mostrador que me Atendió, no habla Español. Me cobró un Diacnostico del carro; Pero nó me preguntó si lo queria arreglar. El negocio es impresionante y nada más...

Thank you Ray S. You have provided great customer service and also a thank you to the mechanic for plugging up that oil leak. You guys are awesome!!!!

It's just a good car dealership all around clean, friendly and professional can't ask for much more. Great experience each and every every time.

BEST car buying experience bar NONE. Derek, Adam and Curt...thank you ALL!

Ray was very helpful and polite, he took good care of me

Mark is very helpful, nice , considerate and kind.

Ray was very helpful and polite, he took good care of me

Overall great service. Thank you to all the staff who continue to do exceptional work.

Excellent staff and excellent service. Will be making this my VW go to dealership!

It was my first time at this Volkswagen dealership and I’m highly impressed I had the pleasure of dealing with Ray he greeted me with a huge smile I could see even through his mask, He was extremely pleasant super helpful got me in there in As fast as he could. The customer service on that man was out of this world, I really appreciated it it made the price to fix my Volkswagen hurt a lot less lol I will most definitely be returning

I am really curious why it takes so long to get a oil change? They only charge 15 minutes of labor and I set an Appointment so they now exactly when I will be there and every time it takes 3-4 hours to complete. Blows my mind.

The service representative was knowledgeable and friendly but 1 thing they missed was someone forgot to vacuum the inside after car wash.

Worked with Many and Demo. I live in CO and they had exactly the car I was looking for. Long story short, before I even got there, we had agreed on a price and Many had done face time with me to show me the car (including getting it up on a lift). Flew in to Vegas and next day Many picked me up to get the car. All in all, other than having them give me the car for free, don't think I could've asked for more. Process was quick, professional, and easy.

Excellent customer service and work done is on time .

Great service, took care if everything with no concerns. Will definitely return for any needed service in the future.🙂

Really want to give it negative 1. Advisor I will not name but initials CW, was so unprofessional and inept. I was there 7 1/2 hours! She flat out lied to me when I asked to have recommended services done the next day as I had been there already 2 1/2 hours. She told me my car was on the lift and joints exposed when in fact my car was washed and ready for me in the pick up spot! No touch base or update unless I asked 3 hours and 4 hours into it. Not even an offer of bottle of water! No social distancing happening here and face mask (though there is signage) not enforced even among employees. My car was driven by staff with no protective plastic placed in it. I am a vulnerable senior citizen and never in my life have I experience such disregard for me as a human being. I was totally invisible while there. Brought to tears by time I finally got my car and left after paying a $2000+ bill! Shame on all of them including the service manager who should have been on this. One word to CW: "KARMA".

Efficient and upfront about what was going on with the car, the costs, work that needs to be done now and work that should be done but can wait for awhile. Always friendly, always professional.

My service rep is Jeff , what a great guy.. fun o work with .Even if its a silly oil change.hanks Jeff!

Great service tech! My scheduled tech was out and another guy picked up the ball and ran with it. They were in constant communication with me and made the process extremely easy. I highly recommend them.

Purchasing a new car for my daughter had been stressful until we met Frank at Autonation. He was helpful and patient. We couldn’t have been happier with the experience. Thank you!

Great customer service!

I went to Findlay Volkswagen on the 28th of May and was told I wasn’t able to get my 2020 atlas because I was so upside down on my current loan. Decided to to go AutoNation Volkswagen the following day to give it a try. I’m glad I did!! My salesman Anthony Carter put me into my brand new Atlas. He was so awesome!!!! Thanks Anthony!!!

I never post reviews however i am compelled to give my first. Never have i been treated as well as i was on may 30th. Ray Shapiero in the service dept. after my after market extended warrantee failed to cover my needed repair ray went above and beyond to get things done. Thank you ray!

Originally going to charge me for warranty work. Had to get corporate involved. We irk took nearly 7 hours for warranty plus oil change? Biggest issue was the lack of attention to the covid safety. Service reps half didn’t wear masks. Car wasn’t disinfected after work unless I paid $32 ( opportunists?) Volvo and Bmw cleaned inside driver side. Waiting room is small. No adjustment for social distancing. Four people sitting there no masks and didn’t see one employee disinfection area. This was the most unsafe dt exp I have felt in all the places I’ve gone like grocery stores, gas station etc.

They advaice for one maintenance and when I asked for technical information about it, they can't answered

Anthony made the process very smooth and swift for us as well as getting us exactly what we're looking for. Thank you Autonation VW LV,Nv Jessika & Matthew Medlock

Parts Department is awesome, Jay is friendly, patient, and caring.

Mark is exceptional in customer service. He provides excellence in taking care of me and my vehicle.

I have been going to VW AutoNation (West Sahara) for years, and I have to say that their Service Dpt. is very thorough. My most recent appt. was handled by Mr. Jeffrey Lopez, it took some time to get the repairs sorted out, but in the end Mr. Lopez went “above & beyond” to get the situation resolved. I am very grateful and appreciative of his efforts. One last point, their Service Dpt. Has always treated me & my GTI very well, and I will be back. Thanks.

I Purchased my car at autoNation Volkswagen four years ago and I’ve always had impeccable service. Everyone there works hard to give the best customer service possible.

I went to do a pit stop service and we were there for 3 hours...Thats a long time for a pit stop service. However Ray was excellent and gave great customer service. He even went above and beyond to wash our car because they were backed up. He deserves a 5 star for his service.

Hassle free transaction...in and out with my super sweet ride. Thanks Louise, Frank, Tommy, and Vince it's a pleasure doing business with you. Shout out to the rest of AutoNation Volkswagen Las Vegas employees, thank you for being of service during this COVID 19 pandemic. Stay healthy and stay safe.

Samantha was wonderful! Very friendly and took good care of me. I will definitely request her in the future, and highly recommend her service. My only complaint is, after my car was dropped off for a break job, I was notified 2 hours later they did not have the parts and I had to bring the car back two days later.

Your service team specially Sam is so helpful with all my vw passat service maintenance and she even recommended things that my passat needs.

Great service.

Was able to make appointment to get my SUV (2019 Atlas) in for a recall...Great customer service, was taken care of by Sam, and the vehicle was fixed in a timely manner, and was cleaned with a car wash

I WILL ALWAYS RETURN FOR SERVICE.

Awful, all I needed was help to open the trunk of the car, so they want 100 buck for diagnostic and then after that tell me how much to open the trunk ... seriously? That why this world never gonna get better because, companies like that all what they want is the money of the poor people, to keep filling up they packet as much they can, not care if people have only just enough to try to fix they things to have tools to keep working and fighting to survive in this world of ugly monsters

Awesome Service started with Samantha. There were a considerable number of items I had requested and the Mechanic took care of them all approx. 2.5 hrs. I picked up my car which was washed and cleaned very well. Auto Nations customer service is really Great , very pleasant and knowledgeable your treated like you've been a customer forever. Thanks, AutoNation.

Mark Daddario did a fabulous job repairing my window. Thank you for a job well done!

Samantha Comi, is absolutely wonderful!!! She’s effective & efficient with GREAT CUSTOMER SERVICE👏🏽👏🏽👏🏽👏🏽

Our salesperson, Derek Jackson, was amazing. He took the time to explain everything. He was very knowledgeable and was extremely pleasant. He worked hard to make the best deal possible and was very nice through the whole process. I will definitely see him again.

Our sales person, Derek Jackson, was amazing. He made the buying process painless and really was a pleasure to deal with. He was honest and upfront and did everything he could for us.

Shout out too Samantha in Service Department. Vince and Don All the Master Techs ... You can trust them I had a problem done wrong with my car elsewhere. And made an appointment here .The problem was taken care and thankfully had came in ..... Thanks autonation VW... much respect and love for taking care of 2013 CC R line...

Very friendly and professional staff! Abbas was very helpful

Charlotte is amazing. She explains the why's behind the services needed and doesn't push if you don't want to do it. She gives an honest opinion on what is needed and in what order... Although she hurt my feelings with the amount I had to pay out, I know everything we did was to make my car run better and longer. Lol my wife is still cutting her eyes at me but I'll be back for the last couple of things and Charlotte will be who I look for!

I purchased my vehicle in this location. Only opportunity I really see in customer service/educating staff how to "crowd control" so experience for clients feels light & effortless. Also ,as I was waiting , there always will be some of it, I could hear frustration Loud Spoken between team members. Its OK, we just don't need to hear any of it, rubbs on everyone hearing it and experience becomes contaminated.

I Love my new Volkswagen Tiguan!! They were truly helpful throughout this whole experience. I would like to really thank Tommy in Financials for helping to better understand the process. The only reason they have 4 instead of 5 stars is because when I initially looked into the Tiguan they informed me it would be 2500 down, so I waited a few days to think it over. When I called them back and stated I wanted to go ahead with the purchase they then told me the bank now wanted 3500. I was not prepared to give 3500. I sat aside 250p as they originally asked. When I informed them that this was unacceptable, I then received a call from management stating that the bank would accept 3000 instead. So that was a tad inconvenient. Other than that great purchase!

The service department at Autonation VW is excellent, as always. They are very helpful at explaining the nature of the service(s) to be rendered and they gave you the confidence that their work will be completely satisfying. The time required to complete the service(s) is explained fully . The staff are extremely friendly and can be comical at times. They remember you from previous service experiences. Top Notch!!!

Mark Daddario was great ... Got me taken care of with no hassles ... Will definitely request him again.

I have a great experience with Charlotte Wilson of AUTONATION VOLKSWAGEN of las vegas . She was extremely professional and very oriented. I was able to understand everything as she explained it to me and honest and courteous. Definitely going to be a customer of her. Keep up the excellent customer service skills Charlotte and thanks again for your service. Better than Findlay VW service of herderson.

Samantha was awesome. She was very knowledgeable and attentive. She really took the time to explain the services my car needed, the order of impotence in getting them done, and the best pricing outcome. She was respectful of my budget and my feelings. She really deserves more than five stars.

Jeffery did great job handling my situation with my car and took care of me thanks Jeffery!

Customer service was very friendly nice 👍 top service

Vince the service manager is exceptional. These guys will take care of you! Great service!

Service person Samantha gave me detailed updates on my car and she was very good on what she was doing . I recommend her if you have any issues with your car.

After leasing my last car through Autonation Volkswagen, purchasing a car seemed more comfortable. The greatest thing I loved about this place is they are never too pushy, like other dealerships. Everyone is usually more friendly than anything. They let you take your time to find your needs, while they show you all the perks and techs the cars have. With my lease coming to an end at the end of the year, I was already considering going back to the same place. Frank was our sales guy and Andy did the finance part. They were both very happy to answer more questions I had even after driving off the lot. They helped me and my husband through the whole procedure, and even made sure we were taken care of after the purchase. We were reluctant to go in because of everything that is going on, but Frank was very understanding and let us voice our concerns through email before we decided to go in to test drive. When we decided to test drive, the car was ready and waiting for us as soon as we got there. Andy had actually helped us with a previous purchase a few years back with my husbands truck, and he was very helpful with this one, too. He showed us the available service packages available for the car, and helped us purchase one that fit our needs while giving us a good price. They were both very friendly and made the purchase very pleasant and easy. We (including our little pup ;-) ) are very happy with our purchase and purchase experience. Looking forward to the next!

It was good service, thank you very much keep giving services like that

Traditional high pressure car sales. Not worse than normal. You know, you have to argues about the value of your trade in, 'well, my manager has never done this before..' negotiating. Plan in spending 35 minutes says 'no,no, no' to the super aggressive sales pitch on the warranty rider.

I've been coming to Auto Nation VW for years and have always received exceptional service. Mark, my service advisor, is very knowledgeable and honest. Recommend them highly!

Easy, friendly, and reasonably priced. My 2020 Atlas is the BEST!

Frank DiCerbo is a great guy. He was straight forward and an enjoyable personality. We got along great! Was in and out with my wonderful Tiguan within 2 hours. Tommy in finance was super. This is my 3rd experience at this dealership and that is why I continue to come back. Thank you for making the process a great one!

Mark was my representative in the service department, he and the whole team there are great!! I have car shield protection on my 2013 Passat. Mark called car shield and got the replacement part and car was ready in an hour and half!! They even washed the car!! Great people!!,

Jeffrey my service advisor was so nice and helpful, he took very good care of me. Only place I service my car.

Great Place to have your car Serviced!!!

Great Place, Great personal!..........Specially Jeffry at service department!

Jeffrey Lopez did an excellent job during my service appointment. 5 Star rating for Jeffrey.

Vincent Vitala" Manager of service at VW is a great and honest guy. Let me tell you my story. My wife's Toyota Corolla was dying and one morning I was taking my daughter to school, a car in front of me crashed into a wall spewing parts into my path that exploded one of our bad tires. Upon finally arriving at my daughters school I embarrassed my daughter and myself when a cloud of burning oil enveloped the car like in John Candy "Uncle Buck" movie. That morning I violated every rule when buying a car on Boulder Hwy. I was tired and still without coffee. After the third dealership I found a sexy VW. I liked it! Don't know why but VW has a good reputation. I really had no idea what I purchased, turned out it was a GTI rocket with turbo charger. The car has issues and the dealership was done with the transaction so I took it to VW Auto Nation. The first annoying issue was a bad tail light indicator on the dashboard. I talked with the first service person who was great but just did not understand procedures. Now comes the great part about VW Auto Nation and the manager "Vincent" who clearly has the senior intelligence and experience to know what to look at first. After fixing the first light I got a third tail light indicator. The previous owner put in an after market toy that makes the third tail light flash. However this creates a change in the voltage flow that indicates a bad third tail light problem. Vincent put back the original third tail light saving me the cost of the light and remove the add-on toy. The system is back to OEM operating standards and the dashboard light no long blasts me in the face every time I drive my VW GTI. Did I say that I am 60 years old and I have so much fun with the power. VW Auto Nation and Vincent did an overall diagnostic of the car for me and pointed out other details to be aware to fix. Such as I was told by other people to change the timing belt at 80,000 miles. Vincent again made me aware that VW timing belt is not a belt it is a chain and does not need to be changed until 130.000 miles. The car has 80,000 miles. My point is that in Las Vegas it is hard to find a honesty, professional and forthright services anywhere. "Vincent" and Auto Nation proved to be a savior when I neglected every car purchase rule. I will not fear purchasing another VW when my 1996 SC Lexus drops dead in 8 months. I hope it is electric.

We had the pleasure of working with Chris Norris when we purchased our Tiguan. He was a breath of fresh air. He’s not the typical pushy car salesman we’re use to dealing with. Not only is he very knowledgeable but all around great person. I can’t praise this man enough! Thank you to Chris and Andy (finance director) for making this process so easy. I would highly recommend AutoNation VW to anyone because they clearly employ the BEST people.

Vincent Vitala" Manager of service at VW is a great and honest guy. Let me tell you my story. My wife's Toyota Corolla was dying and one morning I was taking my daughter to school, a car in front of me crashed into a wall spewing parts into my path that exploded one of our bad tires. Upon finally arriving at my daughters school I embarrassed my daughter and myself when a cloud of burning oil enveloped the car like in John Candy "Uncle Buck" movie. That morning I violated every rule when buying a car on Boulder Hwy. I was tired and still without coffee. After the third dealership I found a sexy VW. I liked it! Don't know why but VW has a good reputation. I really had no idea what I purchased, turned out it was a GTI rocket with turbo charger. The car has issues and the dealership was done with the transaction so I took it to VW Auto Nation. The first annoying issue was a bad tail light indicator on the dashboard. I talked with the first service person who was great but just did not understand procedures. Now comes the great part about VW Auto Nation and the manager "Vincent" who clearly has the senior intelligence and experience to know what to look at first. After fixing the first light I got a third tail light indicator. The previous owner put in an after market toy that makes the third tail light flash. However this creates a change in the voltage flow that indicates a bad third tail light problem. Vincent put back the original third tail light saving me the cost of the light and remove the add-on toy. The system is back to OEM operating standards and the dashboard light no long blasts me in the face every time I drive my VW GTI. Did I say that I am 60 years old and I have so much fun with the power. VW Auto Nation and Vincent did an overall diagnostic of the car for me and pointed out other details to be aware to fix. Such as I was told by other people to change the timing belt at 80,000 miles. Vincent again made me aware that VW timing belt is not a belt it is a chain and does not need to be changed until 130.000 miles. The car has 80,000 miles. My point is that in Las Vegas it is hard to find a honesty, professional and forthright services anywhere. "Vincent" and Auto Nation proved to be a savior when I neglected ever car purchase rule. I will not fear purchasing another VW when my 1996 SC Lexus drops dead in 8 months. I hope it is electric.

Vincent Vitala" Manager of service at VW is a great and honest guy. Let me tell you my story. My wife's Toyota Corolla was dying and one morning I was taking my daughter to school, a car in front of me crashed into a wall spewing parts into my path that exploded one of our bad tires. Upon finally arriving at my daughters school I embarrassed my daughter and myself when a cloud of burning oil enveloped the car like in John Candy "Uncle Buck" movie. That morning I violated every rule when buying a car on Boulder Hwy. I was tired and still without coffee. After the third dealership I found a sexy VW. I liked it! Don't know why but VW has a good reputation. I really had no idea what I purchased, turned out it was a GTI rocket with turbo charger. The car has issues and the dealership was done with the transaction so I took it to VW Auto Nation. The first annoying issue was a bad tail light indicator on the dashboard. I talked with the first service person who was great but just did not understand procedures. Now comes the great part about VW Auto Nation and the manager "Vincent" who clearly has the senior intelligence and experience to know what to look at first. After fixing the first light I got a third tail light indicator. The previous owner put in an after market toy that makes the third tail light flash. However this creates a change in the voltage flow that indicates a bad third tail light problem. Vincent put back the original third tail light saving me the cost of the light and remove the add-on toy. The system is back to OEM operating standards and the dashboard light no long blasts me in the face every time I drive my VW GTI. Did I say that I am 60 years old and I have so much fun with the power. VW Auto Nation and Vincent did an overall diagnostic of the car for me and pointed out other details to be aware to fix. Such as I was told by other people to change the timing belt at 80,000 miles. Vincent again made me aware that VW timing belt is not a belt it is a chain and does not need to be changed until 130.000 miles. The car has 80,000 miles. My point is that in Las Vegas it is hard to find a honesty, professional and forthright services anywhere. "Vincent" and Auto Nation proved to be a savior when I neglected ever car purchase rule. I will not fear purchasing another VW when my 1996 SC Lexus drops dead in 8 months. I hope it is electric.

Always a great experience excellent customer service

Jeffrey in service is #1, makes me laugh brings my spirits up every time my CC needs basic service. Thanks Jeffrey.

Anthony, Ray and Andy were great. Thanks for helpin g me and my family during a trying time.

They made buying a car super easy. Every worker there was friendly and no one was trying to swindle or haggle. They were up front with me and told me exactly what to expect. The car I got has minor repair issues, including the cup holder, where the bottom of the holder was off completely. I do not know if they realized it or not. Overall, good experience. 9/10

The service staff were very helpful, even though I do not own a VW. 10/10

Excellent dealership! Great people. Im a customer in this dealership for the last 7 years..;

Fantastic service all the way through Anthony helped get the car I wanted. Very informative and easy to talk to

Anthony was very helpful and knowledgeable to help and assist me in picking a car.

I was in Las Vegas for a conference and my Adblue fluid ran low on the drive in. I had an extremely short window of time to get the fluid replaced, and the service manager Vincent bent over backwards to accommodate me. Knowing I'm from out of town and won't be a regular service customer, he could have simply told me to make an appointment and come back later. Instead, they had me in and out in less than 30 minutes, without an appointment and even washed the exterior. Shows a great overall commitment to customer. Thanks!

Love my Jetta. Service department is always honest about repairs to my car.I trust Jeffry Lopez , service representative, with caring for my car . I bought my VW Jetta new in 2015 and always had service there.

Great service. Charlotte was very friendly and professional!

Passing through Vegas when my car started misfiring, went into limp mode and about left me stranded. I placed calls to AutoNationVW and my dealer in Salt Lake. The first person I talked to at AutoNation said she would have a rep call me back. My dealer's service rep said to just restart the car and, if the code cleared, continue with my trip. Gee thanks. AutoNation called me while talking to my dealer but, called me again and Ray said to just bring the car in, but only if it was driveable (otherwise, they would send a truck) and they would get right on it. Ray was waiting for me to arrive, got me me through the introductory paperwork and kept me informed as to the issue, its cause, replaced the suspect parts even though codes had cleared (all under warranty) and got me out the door in record time...all on a Saturday afternoon. Thank you Ray and AutoNation VW for your attentive customer service.

Jeffrey was very helpful at the service desk, mahalo

Excellent customer service in the service Dept!!

I’ve NEVER in my life had such a wonderful experience buying a car, I’ve bought a lot of cars! Manuel treated me like a human being, I felt that his goal was to make ME happy not just sell a car!! He treated me so kindly and I truly feel that VW at AutoNation cares more about the longevity of the relationship rather than just making a sale... I will never buy a car anywhere else! Thank Manuel and AutoNation you’ve restored my hope in humanity!!

A trust worthy dealership. Derek, the internet sales menagerie, is friendly and nice. I would definitely recommend this dealership to my friends.

VW is killing us with false emissions ratings their cars are built to need expensive schedules maintenance and they only loopholed their way through the emissions scandal and the recall process your parts will fail roughly 1200 to 2500 miles after warranty expiration like clockwork I owned a vw Passat and I'd never buy another vw fraud machine again

the worst scammers in Las Vegas......they make you a deal and after you go back and commit to it...they inform you after you have been waiting long time inside that they made a mistake and you need to pay more from the original price deal....it's a scammer's technique ....they burn you out so you just want to leave and decide to pay more..... Too old for that

Everything went great as far as the 30000 miles service.

Very bad customer service parts department, very sarcastic Guy

My car's engine light came on in mid November, so I brought it in to have it checked. They said that some valve was malfunctioning so they had to order a new one in order to fix, but I'd still be able to drive my car with no problems until they get the part and that they would let me know. Obviously, the light would stay on. I was like ok sure. (I'd get a bit freaked out every time I'd drive my car, cause you know, the engine light was on!) So, after 2+ MONTHS waiting for that part and no word from them (I even came in to personally ask about it after a month and a half, and they just told me they were still waiting on it and had no ETA) Decided to take my car to another VW dealership to get a second option. They got it fixed by the next business day. Brought in on a Saturday, got my car back by Monday. WTH?!! And to this day, 3 months later, they still haven't called. I'm giving them the 2 stars instead of 1 only because they always have good donuts... At least I know where to take my car next time

Charlotte is exceptional. She goes the extra mile to help you understand your vehicles needs.

Vincent, the service manager goes above and beyond to provide the best customer service experience possible.

Excellent service, fair pricing, polite and very professional.

New car, thanks friendly

They seemed to address my issue promptly , I have a used CERTIFIED VW Passat 2014 , bought a week ago and certified in 100 points inspection. Unfortunately the heating is not working , they said it will take 2 months to get that part in. Also they said the car would be washed as a VW courtesy and it WASNT.

I was happy to deal with Mark at the service counter. He quickly explained my best options for servicing at 20k miles on my vehicle. The refreshment area was well stalked and made the wait enjoyable.

Good service, friendly dealer and finance, Introduce in detail

My experience at auto Nation Volkswagen was pleasant and efficient. I felt that they had, my best interest at heart concerning my car.

It wss a great service overall. Honestly a little pricy on some of the labor costs for instance the cost of labor for replacing an engine air filter wss too high in my opinion. Thanks

exelant customer service very friendly staff and quick service

I have taken my 12 year old Jetta here consistently for years...staff is always courteous,helpful and accommodating..Charlotte is exceptional! Thank you!

Great job, the service was completed on time and correctly.

Charlotte was extremely nice and patient. She wasn’t pushy about getting everything done on my Jetta during one visit. She was very understanding.

Very professional staff . Help me with my problem.

Love this place, very nice staff and clean. Will work with you.

Great customer experience! Our salesman was very personable, and made the whole process smooth and enjoyable. No games or hoops to jump through! 🙌

Mark and the service team have taken great care of my car for over 10 years. Always keep to their timelines and work is done right.

My car engine is totally destroyed due of the timing chain been defective. I brought my car to the Dealership that the lady from VW Care advised me to go , so I can use my extended warranty. I pay the dealership $100 to do diagnosis and 3 hour later they call to ask for additional $450.00. I asked on the phone why they want additional money and I've been told that they want to open the engine to see the damages on the engine by itself. I asked then what damage the engine and they confirm that it is the timing chain fail. I do not see a point to pay from here more because VW has to be charged for additional diagnose not me! I call VW care and they did a conference call with the dealership and they denial that they told me about the timing chain - WHAT THEN THEY DIAGNOSE THE PREVIOUS DAY FOR MY $100.00 - what they did - they claim nothing!!!!?! I do not know anybody that charge $100.00 for nothing - they play games!!!! Me and my husband took pics of the timing chain and the 2 cylinders that we had access to observe without opening the engine and went with the pictures to an other auto service place - right away from there without the car been present the service tech told us that the chain fail and the cylinder has a crack and the whole engine is for replacement! So tell me now again what the CERTIFY VW SERVICE tech did for my $100.00 for 3 hours?!!!!!! From the VW dealership they denial to open a claim or to get my personal claim # with VW CARE without paying them additional $450.00 although VW has been sue for this timing chain in court and they KNOW pretty well that they have problem with this vehicle - they sold me a LEMON CAR!!!!!! I will never - ever again buy VW in my life!!!!! Before that there was an oil leak that the same dealership could not fix twice!!!! The second time my husband stay half day under the car to find from where it leaks and wanted a special permission to show the place to the servicing tech - although they have been pointed where the leak is they repair different stuff on the car to squeeze money from the warranty company and never fix it!

Mark D, gave Excellent Customer Service, appreciate the Service

I came to this dealership 2 years ago because my 2009 VW Passat transmission broke so no other choice but to get a new vehicle. I made it clear I did not want a Passat again because they have problems under the hood I didn’t want another transmission to blow being a single mom I needed a reliable vehicle and wanted a small suv jeep. Anyways the only vehicle they could give me a “deal” on out the door was a 2015 Passat and being & already having a special needs child I needed a car that day so I had no choice we needed transportation. It had a warranty; even though if you call their 800 number they say you don’t and the service desk is clueless so do not waste your time there. I went to trade this car in twice with them because my $22,000 car since day one there was problems with the vehicle. I had it in service about 2-3 times and took videos of the problem the car was having they do not give rentals so you have to figure it out while they keep your car for two weeks. I wrote the management as well as the service manager and they are claiming that they fixed something but they did not fix the problem I brought it there for. Now there is all kinds of engine problems to the point I’ve been in a rental for two weeks waiting for them to reach out and correct their mistake for not fixing the safety issues under the hood for me and my son to have a safe vehicle. Long story short their “certified pre owned” are not safe and the service dept just wants to save money by putting bandages over bigger problems with their cars. I wouldn’t recommend anyone to go here especially single women with or without children they don’t care about anything except the $. When I went to trade this car in they offered me $2,000 for it and wanted me to do a payment of over $1,000 a month. So the car I bought from them 2 1/2 years ago for $22,000 is now worth a trade in value of $2,000. I’m disgusted I would recommend anyone and everyone to steer clear of this black hole. Thanks Vitale & Evans for the impeccable service.

Very Good Jeffrey Lopez, my service consultant is the very best.

Initially I had my issues with the sales team here but when sales decided they were not going to help me, the Service Dept manager, Vincent, and the GM, Louise Evans, stepped in a made everything perfect. Samantha at the service department was also so incredibly sweet and understanding. These 3 people I would definitely recommend to talk to for all of your needs, they really worked together to ensure I was satisfied as a customer and for that I am beyond grateful. It is employees like these who really make or break a business and all I have to say is wow! I’m blow away by their willingness to address my concerns and have them fixed. A huge THANK YOU to Ms. Louise Evans, Mr. Vincent and of course Ms. Sam they truly made my experience with them very pleasurable and simple.

Mark is always so helpful and caring. He is amazing when I call and ask him a whole bunch of questions. Very knowledgeable when answering the question!!!

This is a great place to get service done... Very efficient, good customer service, and they are also honest here. They will recommend the routine services but they never have told me that I have to get something which is not necessary. Also, their price for oil changes beats most of the European service stations in the area. German cars have special needs and it's better to take them to people who are in the know.

Quick and to the point. Very professional with the whole process. Called and made a 70K service appointment with a check up on the ac. Booked flawlessly, check in was awesome - also utilized the shuttle service. Mark from service dept. was able to find a coupon for the repairs and communicated with me a few times on the options and needed repairs. Overall extremely satisfied and as mentioned everyone was professional and courteous - a totally different experience from when we purchased in 2012 with previous GM and team. Great job.

Mark is always so helpful and caring. He manages to answer the questions very knowledgeable when I call in.

Always nice to be here. They do a good job at the service, and wash your car after that. People are nice there.

Charlotte was very friendly and efficient.

Like everywhere where sales is involved, once you deny buying what you dont need, they get pouty and treat you different. I used to think it was just the finance dept but then I went in to get serviced and didn't want to pay $231 for 1 tire and $90 for an oil change then snap, pouty and pissy.

Charlotte was great!

Mark was very professional while under promised and over delivered. Very rare in this town.

Anthony S. took amazing care of us from the second he answered the phone to the moment we left for our new car! Casey in financing went above and beyond and even came in on his day off to make sure we closed the deal! Truly an amazing experience. Go Nights Go!!

Easiest experience ever buying a new car!

At autonation vw the service. Writers only think about their company and not what is in the best interest of the customer i went in with needing repairs which ended up not being covered by my warranty and in the mean asked for a tire ONLY but the service writer did not want to hear anything i had to say and i was sick with pneumonia. Not feeling good and she recommended to me more work than i could afford but did she even care for one second THE ANSWER IS NO Stacey Kelly

This was an oil change and a tire rotation. Jeffrey is always my service agent and did his thorough and complete job as usual, including taking the car for a test drive. I can't think of anything that could have been done better

I have to say that my experience was a lot less stressful with Charlottle's help. It's really nice that my vehicle got the repairs that it needed and it is under warranty. I will continue to bring my vehicle to Autonation Volkswagen! They did an awesome job!!!!

They are so helpful and very nice

I had such a pleasant experience with the salesmen at this particular location. They provided exceptional customer service and were extremely helpful with any questions or concerns I had regarding my vehicle of interest. They made me feel like I made the best decision purchasing a vehicle from this dealership and this company in general.

The dealership was very nice and helpful. I was at work and the dealership was nice to assist me via text and online and got the approval and car I loved. Thanks to Abbas Abhari for being honest and helpful in getting my new car. I was able not to miss work and get a good deal, and just came in to test drive and sign the papers. Thanks Autonation Volkswagen Las Vegas you guys are awesome!!

Extremely help on every way. They keep in touch with you through the whole process, well done.

service was great. Ray is a professional

I just wanna say that Mark and the staff at vw auto nation on w. Sahara were professional, friendly and extremely helpful in resolving my issue.much Gratitude. Cheers.

Despite having an appointment for a basic oil change, my service took 2 hours to complete. When asked why, such a simple job took so long, I was told there were other cars in front of me. So what is the point of making an appointment?. They did do a multi point inspection and found my battery was low,and replaced it for free( still under warranty) that extra service is what prevented me given 2 stars. I really do not understand why Volkswagen dealerships take so long for an oil change. I take my Hyundai to hendseron Hyundai and am out under 45 minutes every single time

So we made an appointment at 11 for an oil change and nothing else. Checked in at about 10:30 and they said 2-2 1/2 hours, we asked why they said that there were cars that were there overnight. So, what was the use of making an appointment for an oil change if there’s a wait for cars that were here the night before? This WILL BE THE LAST TIME WE WILL EVER COME BACK HERE!!!!

This is my second VW and their service has never disappointed me.

Raymond has great customer service. Truly personable and easy to deal with and went out of his way to make sure I was happy. Even though we couldn’t take care of what I needed, Raymond definitely is an outstanding employee.

Super fast service, I was in and out in less than 2,5 hours! Friendly personnel. If you go in there see Ihor Marchenko, he will help you to find what you need.

Good place

Super fast service, I was in and out in less than 2,5 hours! Friendly personnel. If you go in there see Ihor Marchenko, he will help you to find what you need.

Had a great experience at AutoNation Volkswagen Las Vegas - Abbass was helpful and efficient and made it such an easy process!

The service department was very friendly and quick on getting my car serviced and returned to me before the new year. I highly recommend them.

Jeffrey Lopez addressed all my concerns. He explained the whole inspection process and updated me all throughout

Very good service, sales person was very helpful and knowledgeable of the products

I want to say thank you to Charlotte in the service department!! Your customer service was beyond expectations! My car has a gas leak it was soo bad I no longer could drive my car , being the fact im a single mom and had little money to fix my car the service department manager and Charlotte saw my situation and went out their way to help me ! I’m soo beyond thankful ! It’s very rare to receive the type of Service I got ! Anyways if I could give Charlotte 10⭐️ Stars I would !!! Her attitude, customer service, personality and concern meant soo much !! Thank you Guys again.

Service Advisor Charlotte Wilson was simply spectacular - totally dedicated to providing the best customer service possible

Good service on the car The car runs great I would go back for a service

First off I want to say thank you to Charlotte in the service department! Your simply the nicest caring person ! Your customer service was beyond expectations!! Thank you for taking the time to help me !! And tell you manager thank you as well !! If it wasn’t for you guys I would be on my xxx ! Happy holidays! Thank you again Charlotte

We had to stop at VW Autonation in Vegas on our way from Idaho to Arizona. Our Add def light, maintenance light(wrench) and Check Engine light all came on at the same time and the 200 mile shutdown started. We topped off the def but the countdown continued for 110 miles before going off but our CEL stayed on. We called and they were all booked up but we could do a walk in appointment. After explaining our situation to Mark he got our Passat in immediately, fixed all our issues, threw in a car wash and we were on the road again in under 2 hours! Great service, accommodations and Mark truly cared about helping us, he was awesome! Thanks Mark and Autonation VW!

Charlotte was easy to work with and kept us well informed throughout the service process.

We had to stop at VW Autonation in Vegas on our way from Idaho to Arizona. Our Add def light, maintenance light(wrench) and Check Engine light all came on at the same time and the 200 mile shutdown started. We topped off the def but the countdown continued for 110 miles before going off but our CEL stayed on. We called and they were all booked up but we could do a walk in appointment. After explaining our situation to Mark he got our Passat in immediately, fixed all our issues, threw in a car wash and we were on the road again in under 2 hours! Great service, accommodations and Mark truly cared about helping us, he was awesome! Thanks Mark and Autonation VW!

So interesting experience here. I want to give this a 5 star. The salesman gets 5 stars. They found what we were looking for and wasn't too pushy. Yet, the management pompousness was a lack luster from the brand that has family in the name. Go elsewhere if you have a trade in. We'll follow up if the service department hits the spot. Frankly, I am let down that they are piggie backing off a hippie culture. Yet, have none at this dealership. Always remember that they are going to charge you 10-20% after all is said and done if you want anything covered.

Auto Nation was great. It was easy and quick.

Two days before Christmas, my car developed a problem with the programming. The car, according to the guide book instructed that when I receive an error message to not drive the car. I talked to Mark and he suggested that I have the car towed into their lot that evening. I called AAA and they came right away, towed the vehicle. Christmas eve day, Mark had it in the shop, diagnosis complete, called me and it was repaired before noontime. Not only that, he addressed another problem and took care of it. Mark is my go-to guy at Autonation VW on Sahara Ave.

Derek was a great help with the buying process. He made it easy and quick. Thank you to Derek for an amazing experiance!

Great service! Mark was super helpful. I had a very smooth experience.

Went to get oil change done. Ended up getting brake and coolant flush as well. Estimated wait time was accurate. Used a coupon I found online l. Fast and easy service. Would come back

Purchasing a Hyundai Santa Fe SE: When I arrived at AutoNation VW, I was immediately greeted by their friendly staff members. Anthony and Kevin did a phenomenal job in making my purchase quick, painless, and easy. They were more than happy to answer any questions I had during the sales process. After my experience, I feel would recommend this store because of the thoroughness exhibited by the team here.

Sam helped so much, and the air she brings to the office is just positively infectious!

Great service thank you so much! I would purchase another car here and get repairs done.

Fast and convenience Cashiers not friendly Service associate great

After buying directly from my bank I swore I would never go back to a car dealership! VW proved me wrong! The complete staff was friendly and professional. Thanks again VW!

Friendly staff and great service

It's not good service at all, they are not getting when I come, no body welcome, after done no body call to me about my car done, they did not tell me what did they do for my car. It's not the way service for the big company.

Excellent care and service. Appreciate how I was treated with respect and courtesy.

Great group of people. Very helpful in the car buying process.

Had our car checked by Mr Mark Daddario and he was very helpful. We had no problem whatsoever. His performance as a service agent was exemplary. Very happy with service with this dealership.

Mark at the service department was nice and made sure I had a ride back to my house and then a ride back to pick back up my car after it was done!

I went into the dealership as a returning client. I was looking to trade in my 17' Jetta for the newer model. Unfortunately it wasn't a great experience at all. I wanted a similar payment to what I currently have or a little bit higher. The finance manager told me personally they weren't not in the business of loosing money especially on returning customers? He mentioned that with my last deal they lost so much money they weren't willing to do the same again? I work in the customer service industry myself and if I have returning clients I go out of my way to get them what they need because that's how you build a clientele and they keep returning to you for that great customer service you provided. Now I know they didn't loose money on my last deal or else they would have not sold me anything. I will never go back to that dealership I honestly got a lot better service at Findlay Volkswagon of Las Vegas.

I brought my Atlas in for my10,000 mile oil change and service. I had my appointment and was helped right away. My advisor said he would call me in a few hours to let me know when to pick my car up. I got the callin the afternoon, and when I arrived at the dealership, my car was clean, and ready to go. Then Mark said they would send me a reminder for my next service date.... It was a very good experience!

Brought my tdi in for a recall and were very helpful . Dropped my car off when I traveled for work and it was done before I got back ! Thank you again

Everything there is friendly and make every process easy.

Highly recommend. Very courteous and fast. No pressure at all. Understood my needs and budget.

Excellent place to buy a new vehicle. Sales people and staff are friendly and very. professional

Thank you for taking care of my questions and concerns. I have purchased my last 3 cars from Volkswagon. Colleen and the other woman who helped me were very professional and kind.

The job was done in a timely matter. They got everything on my vehicle fixed and sent me on my way to go on my trip, was done with very little notice.

Best customer service ever! Jeffrey and Ray define the word “excellence”. As an out of towner, wasn’t very confident about the service to my 2019 Jetta. But after this experience, I can only wish all VW dealerships would have this quality of customer service excellence. Highly recommend👏🏻👏🏻👏🏻

Kevin and Dima and Manny were the BEST EVER!!! This place was miraculous and so very helpful - Wow!!! Keep up the beyond incredible customer support service and family environment!!!

Jeffrey Lopez as well as the maintenance staff were extremely helpful. Highly recommended!

Derek was very helpful and honest, didn?t waste our time with drawn out sales tactics

Excellent experience the team worked diligently and I was out of there in less than 2 hours. Thank you Anthony Winter

I am incredibly thankful for AutoNation Volkswagen LV. Vincent and Charlotte took the time to see if I was covered under warranty for my TDI. Saved me THOUSANDS! While my car was in the shop for the day, Daniella the porter took me to work and picked me up from work . So I didn't have to rent a car. And she was really nice and friendly. Much Mahalos to the service staff in the office and the mechanics working on my car.

Service Consultant Samantha Comi was awesome. Came in early she was able to assist me and get me on my way, when I returned to pickup my car Samantha had everything ready with quotes on things I had asked about and a couple recommendations. Thank you Samantha for the great job!

First of all I don?t appreciate being lied to. After having my GTI brought in for a diagnostic check because my engine light came on. I was told that it was the radiator/coolant sensor that was failing and that I needed to get the whole radiator replaced because the sensor is attached. It would cost me $1300 since my vehicle is not under warranty anymore. This is a complete lie and I feel like Auto nation was trying to scam me. That sensor can be replaced alone and the part cost $27! I can replace it myself! The fact that I paid $100 for a diagnostic check and can?t even do the service without trying to scam someone that is a repeat customer is very wrong! I?ve purchased 2 vehicles through VW AutoNation and feel I deserve better than this!

I loved the courteous treatment I received from Jeffrey Lopez and the refreshments and snacks.

Fresh donuts are great. Service staff is always very helpful.

Always great!! Staff are very friendly and I don?t mind waiting because they make it very comfortable there :)

El servicio es excelente las personas muy amables te explican bien todo lo que le pasa atu carro a Charlotte yo la recomiendo como service consultant ....

They were all friendly and helpful and took good care of my car.

mike was my service advisor i give him all 10?s service was done to my satisfaction i was greeted pleasantly by everyone at the dealership

I recently took my VW Jetta in for a "check engine" code. The car was repaired in the time frame originally promised. I have had perfect results from AutoNation VW.

I took my GLI in for a check engine light. They diagnosed and repaired the car all in the same day. Jeffrey Lopez and his mechanics did a great job and did it fast. also did it at a good price. i called two other shops in Vegas and it was clear that auto nation providing great service at a competitive price. definitely going back for all my service

The experience was amazing until I encountered the cashier. I attempted to pay for some VW merchandise while waiting for my car to be serviced. I was told to not pay until my car was done so that it would be one transaction. I told the cashier that I would not have any charges for my car because there was a recall. She told me to wait anyway. I finished with the service technician and he gave me my paperwork. I then had to go back to the cashier. The technician said, ?you?re all set.? I said, ?no I have to pay for my items, I was told I had to wait.? The cashier looked at the service technician and said, ?oh, I didn?t think she was warranty.? I said, ?well you didn?t ask either.? I was pretty bothered by her lack of customer service experience. Her assumptions were uncalled for.

Purchased my CPO Volkswagen Passat last week my buying experience was quick and easy. Came in saw the car drove the car and Within minutes has the deal I was looking for. This is my second vehicle I purchase from an Autonation dealer and can say the team at VW Las Vegas is great.

worse used car purchase ever. they claimed they did a tune up on the truck we just bought after not even a week we notice a misfire, changed the spark plugs and these have no been done in possibly year or longer from the looks ! so had to pay out of pocket for a tune up on a vehicle we just bought ! but on paper even says tune up was done ! plus their workers like to ding doors with their vehicles on my personal vehicle even went through clear coat ! I recommend ihor hes beyond amazing but their used cars dont trust our their word.

Hands down would I reccomend AutoNation VW I was down from Canada and had some front end issues on my 2018 Golf R. Vincent walked me through a smooth professional process to cover it under my canadian warranty down here. I was grateful and appreciative that they could do the work but it blew me away when he had a loaner car for me. Hats off guys you really treated me like gold and would be somewhere I would want to spend my time and money. 5 Stars

they have donuts, water and internet, great service... thank yo Mark

It was a delightful experience. Customer service was excellent

Good service. Maintenance was done pretty quickly

Mark from service and his technician got my problem diagnosed and repaired, they did a through job, no more car alarm going off in the wee hours, well done, thanks so much!

Except for two people (sales and service manager) everyone else is a joke

I never write reviews on anything but this time I had to. My car was repaired in a really shot time and not only that the service experience with Vincent the Service manager ( Sahara Location ) is outstanding! All the people here are Very professional and nice. I would definitely recommend this Dealership to everyone.

AutoNation VW really have genuine care for me and my VW Tiguan! 6 years later and my vehicle is running as if it was brand spanking new! I am still impressed with VW! Thank you for your continued service and treating me as a VIP customer!

Everyone here are very professional and courteous. I have been leasing and buying Volkswagons for roughly 20 years now. There’s a VW dealership closer to me on west sahara but I prefer driving all the way to Henderson because of the warm customer service. They make you feel like you’re important to them. Thank you so much to everyone at AutoNation Volkswagon.

If you buy a car at Auto Nation VW, see Igor. He's the best! Bought 5 cars from him and he has taken care of my family each and every time. Thanks!

I just bought a light socket for my tailgate. 62.00..online I could have bought it for 20.00. What a rip off!! I’ll never ever go there again!!

Kim and the team at VW of Las Vegas was outstanding! I had originally scheduled a service appointment for Thursday, but when I went to drop off my vehicle the day before they were able to complete my service the same day!

The service department is always there to help you. Jeffry and Mark are excellent, I have been taking my different vehicles there for routine maintenance and also repairs for many years. Thank you guys.

Mark was great . He helped me get back on the road

Dealing with car repairs is always frustrating and stressful. The team at Volkswagen definitely lifted my spirits making sure I was 110% satisfied with the service I received. They could’ve easily just let me walk away but made sure I would want to come back to them in the future. Thanks Mark and Vincent for making me feel valued as a customer it is much appreciated!

Kim, Service consultant was knowledgeable, friendly and her customer service was top notch.

Charlotte Wilson, at the Vegas dealership, was a tremendous help! I came in w my engine light on all stressed out as I was about to embark on my 4 hour ride home. She expedited my service and got me on the road that same day. Awesome customer service

Tyler made this whole process a positive experience.

I took My car here for service and Amazing 😉 service experience with Vincent the Service manager . All the people here are Very professional and nice. I would totally recommend this Dealership to everyone. I get my car service her all the time. Thank you 🙏

really appreciate it you guys do my oil changed with out appointment

Excellent service. Jeffrey Lopez is a true professional in the service department.

The service was prompt and I was kept updated by my consultant (Charlotte)on price and time remaining on repair

Jeffery from the service department is very professional and knowledgeable. Perfect customer service!

The service dept especially Mark is always courteous and professional. Mark let me in last minute and got me out of real bind. My car broke down. Without him I would has missed more work and been stranded. That's the way it should be. Care about the person not the company or the buck. However, VW has been a pain about this feedback. Two phone calls and a PM when it should be just a link from their website. Not that big of an issue. Again, however Mark was a hero and that's missing in big corporation customer service nowadays. Good job on him.

my experience was very good and pleasant.

I was due for my car service and I had no appointment. They took me as a walk in and provided top-notch service. Car delivered in a timely manner and they washed my car.

They did not give up until they got my headlight problem resolved. All though it took a few returns, they go the job done

Here is my experience. Lots of area to improve in. GM needs to engage in fixing the break down in communication within the dealership. Stop pushing unnecessary extra services. Learn you your customers are before engaging with. If commitments are made, know the commitments, honor the commitments. If the GM does not trust honorable customers they will not trust the GM. GM does not need to make excuses etc. because there are customers specially the senior retirees who have experienced all this nonsense in their life. AutoNation has some great employees who need leadership. Disgusting experience. Dealer uses pressure tactics and operates like a circus to make the sale. It is kinda fun playing them. Once the sale is made the process to close is a circus. No one knows what they are doing. GM enters the game in the last quarter using pressure tactics to sell extra services downgrading and bad mouthing my insurance company. I was promised on a Thursday that on Monday I will pick up my original invoice and all documents to register my new vehicle at DMV in Arizona. The finance person a two month recruit at AutoNation VW stalled me then told me nothing was ready. Never had the courtesy to call me and tell me they will not be ready. Met the GM. What an experience. She started to stall me. The conversation was disgusting and insulting. She blamed other employees. She is the GM and responsible to communicate with her employees and manage the dealership. AutoNation needs to make management changes to turn this dealership around. If any " customer service" exists " call me. Low end auto dealer.

Mark was a class act and exceeded all my expectations!! I can only recommend AutoNation VW Las Vegas!

Gus Martinez went above and beyond. Exemplifies what good customer service should look like

It was a very pleasant experience with Volkswagen Frank was very nice and answered all my questions he was very helpful

Recently bought a new Jetta from Auto Nation VW on Sahara. The entire experience was wonderful, and I'm very happy I chose AN over the other options in town. I was originally referred to a finance employee via a coworker, but never needed the connection, as an online salesman made quick, professional contact shortly after I'd been on the website "window shopping." Derek was a pro, the dealership was clean and beautiful and the stock was top notch. Every employee I made contact with made the process a little more simple, a little more enjoyable. Although I used a pre-approval with another bank, the credit application process and finance/signature process were a breeze and took no time at all without the usual upsell-palooza. Got a fair price on a beautiful car. Truly recommend you give their team a look.

experience was fine .. no issues.. However what coupons? I take the car there but have yet to receive coupons..

Found the car online. Easy to buy. Not much pressure. MAKE SURE THEY SPELL NAME CORRECTLY. Went to dealer 4 times to sign papers.

Very pleased with service.. impressed with how thorough the check up was, Service Writer was personable and informative.

5 Stars!!!! My experience from start to finish was exceptional! From the time we pulled into the parking lot to being greeted by Manny, to taking a test drive in a 2019 VW bug convertible, to Curt who gave us a sick deal on my now beautiful car, to the closing of all the paperwork and being in the finance office for only 30 minutes, with Casey the Finance Manager, I have to say that this was by far the BEST car buying experience I have EVER had in my life! Thank you soooo much Autonation VW of Las Vegas for making my purchase smooth and fast! You all are the best and have a customer for LIFE!! Go and ask for Manny....you will not be disappointed!!!

The people are all friendly and fair and honest. Very nice place to do business

Customer service was very caring and friendly Recall for air bag was repaired in less than one hour I recommend Auto National for every one Thank you for taking a good care of my Volkswagen Tatjana

The staff is very friendly even when I?ve had my crazy kids with me.

We made a cash purchase and the dealer on Sahara Blvd Las Vegas NV wasn't able to get the purchase forms properly completed. We were contacted several times to return to their location to sign more Forms! Their financial teams are unable to perform their duties in an effective manner most likely due to lack of training and/or complete incompetence!! Stay Away!

Marko helped me out to buy my new Tiguan! He was very knowledgeable and was able to answer all of my questions and even add on to the safety value of this vehicle. It fits my family perfectly and I couldn’t be more impressed with all that was included and I definitely believe I got a great buy. He was incredibly helpful and I even had my 18 month old with me and he even helped me push the stroller and also engaged with my baby. He came off very genuine and was very personable. He didn’t come off like a typical salesman and definitely made the car buying experience pleasant! I recommend MARKO!!! I GIVE FIVE STARS!

Good Customer service very knowledgeable sales associate bought a new passat that im very pleased with I highly recommend this dealership.

Jeff the service consultant was fantastic. Thanks!!

Auto nation VW was great in getting the car I wanted at the price I wanted. Sales and finance teams were really friendly and made sure I was absolutely happy and comfortable.

great customer service, knowledgeable sales person, very accommodating, friendly.

good service

The staff are very good and the service are Excellent .

The service was 1st class very professional. Derek was very understanding and made everything so easy for us. I would recommend AutoNation Volkswagon.

Jeffrey was AWESOME! Very accommodating and made things very easy for me - I’ll be back!

I have been buying all my beetles there for the past 15 years! They always accommodate me and with the new service manager Vincent I will continue to be a loyal customer!

I had a great car-buying experience here thanks to Anthony, Tyler, and Kevin. I contacted Anthony online and he gave me an unbeatable price on a new 2018 VW Sportwagen 4 Motion. He's a very competent young man and he clearly enjoys his job, he never tired of all of the numerous questions. I don't buy a new car often enough to be comfortable with the process, and being the pessimist I am I was expecting the worst...I was more than pleasantly surprised. These guys rock, and they were quick, too. I drove from Utah to buy this car because of the great price they gave me which was significantly lower than my local VW dealer. Finance manager Kevin was assisting Tyler and when we learned he was originally from the Ukraine, he was amused when my wife spoke the few words of Ukrainian she remembered her Grandmother speaking to her as a child. A+++ experience for us, so I don't understand all the negative one star reviews. I suspect some of them are from disgruntled salesmen at lesser dealerships. I got a great deal and had a good experience here, I bet that you will, too. Thanks to everyone at Auto Nation VW in Las Vegas!!! We'll be back!

People are professional and nice to deal with, esp Jeffrey.

The agents were professional and thorough!

Justin always presents the facts clearly. Aiding me in making the right choice for my car repairs and for my pocket book

Awesome experience both time with Igor and Marko, go with them.

I’ve had nothing but GREAT service from everyone there. Igor is the best salesman ever. I’ve purchased quite a few cars from him and have always been very happy. He gets all 10’s from me.

went in had service back out in one hour, good service highly recomend.

Great service and excellent customer care.

Jeffrey L was my service advisor and did an outstanding job. My tire had to be replaced, and they gave me a spare until my new tire arrived (it had to be ordered). Jeffrey kept me informed on everything. He delivered superior service to me. Thank you!

jeffrey scott lopez is a very helpful worker. he will take care of you right away if you needed help.

Auto Nation Volkswagen of Las Vegas Service Department always goes above and beyond. I especially like to thank Mark Daddario for working with the warranty company and communicating with me through out (also thank you Mark for tolerating my many questions). Although the warranty company did not immediately approve the work which delayed the completion date, at no blame to A.N. Volkswagen. Because of the attentiveness of the Service Department, and the friendly staff, I will continue to purchase and service my vehicles at Auto Nation Volkswagen of Las Vegas.

I came into the dealer and was meet by Gustavo who addressed my problems quickly. what was suppose to take 1 hour to complete turned out to take several hours to complete to no fault of there's. Gustavo kept me up to date on their progress. end the end the problem was fixes

My experience came in waves. Walked in 30min before my online scheduled service, was found standing in front of 4 service writers, finally one of the Service writers greeted me ,asked for my name and telephone number, then pointed me to the right, said Gus is helping you with that. So I walked over 10ft to my left over to Gus, who then asks me what he can help with. He just heard the whole Initial conversation! Low energy in the department. I waited in the waiting lounge. Was very surprised of the obvious, ie. multiple seated with obvious rips and tears, wires visible and hanging from wall. Side tables weathered. Not what I expected from a Volkswagen Dealer. 1st one I've visited that was of such standards. Having said the above, once my VW rolled into the shop, I simply waited a reasonable amount of time, Gus's service and attention to detail was well above standards. And was on my way. My Tech forgot to place a reminder window sticker, not a big deal to some VW reminds me in car. Which leads me to think there is no check list of any sorts. 1. Bring up the energy! 2.Standards, Standards , Standards! 3. Begin to end check list! Thank you! Really a maybe on the first Q. Would I recommend

Excellent buying experience. Our salesman Derek Jackson was a pleasure to deal with and was extremely knowledgible.

Overall experience quite good. Was very pleased with salesman Marko Jokic.

I had a wonderful experience at the service department after bringing my TDI in for a glow plug light. They let me know when they would begin diagnostic process, when the process was completed, and when the repairs were completed. They repaired the fault and had me back on the road the same day. Both the advisor and mechanic were very courteous and knowledgeable. I would trust them with servicing my vehicle again.

The service has gotten so much better.

The car buying experience was smooth until the finance guy signed my name on documents. Would’ve have never known if it wasn’t for the bank calling me and letting me know they wouldn’t fund the deal because my signatures did not match. After speaking with the GM nothing was done to correct the situation. This is a very shady dealership as far the finance department is concerned.

3hours for scheduled oil change refused to replace dry rot tires that were said to be new when one blew out

Very friendly, thorough, quality service. I will return.

Very professional. Easy process. This is the second car we have purchased here and will be back for another!

My salesman Marco was incredible. No pushy sales tactics. Just good information about my car the vw Tigan which I love. It was a very pleasant experience. Marco was fabulous.

Very good experience...Came in and was greeted by front desk, got me right in on to get the recall maintenance done...Beverages, donuts, and coffee/teas provided...Finsihed with 2 hours...Dealership provided me with a free car wash at the end

5 stars Marco was very friendly and helpful.

Highly recommend Manny in sales. We bought 2 cars with him in the last 7 days. Good guy definitely NOT your typical car salesman. No pressure just wants you to get what you want.

Excelente servicio en ESPAÑOL, pregunta por Manuel Vera (Mani)y el te respondera todas tus preguntas hacerca de comprar un VW nuevo en Auto Nation VW

Anthony Schempre Jr. and Tyler were very helpful and accommodating.

kindness, attention, and speed very good place to do a good business

When I left my car to be repair the service representative said will take one week to be finish . But they took three weeks . And my car still have the same problem . I’m afraid to comeback for guaranteed

Highly recommended.great customer service Recommending Jeffery he is awesome

Service dept. techs and in general all personnel courtious, patient, knowledgeable and very kind in assisting. Thank you!

My salesman Marco was very professional and knowledgeable. Any questions I had he answered. My husband was impressed. My Jetta is more than satisfactory. Overall, a very positive experience and would definitely recommend to friends or family.

I took my daughter to buy her first car. The check engine light came on the test drive and she was told they would fix it. All they did was reset the codes and turn off the check engine light. The car needs a turbo and they are refusing to fix it. She has had her car for 2 weeks with a bad turbo and the GSM and management staff refuses to help her. The want her to pay $1000 to fix it after owning her first car for 2 weeks. Great Job Autonation your staff at your Volkswagen store sucks.

I would recommend not buying certified pre-owned. We purchased a 2014 CPO Jetta in November of 2017, mechanically the car is awesome but in July the clear coat on the rear bumper started coming off behind the right rear wheel. Car Fax is a lie, the toilet paper you used this morning has more value than a Car Fax report because a car can get a complete repaint and not show up on car fax if it was not paid for by an insurance company. I brought this to their attention and the repair attempt was feeble at best, now I have burn marks in the paint from the buffer and not smooth paint on the bumper where it was painted, they painted it behind the dealer not at a body shop. The service manager thought it was acceptable but it looks like crap. Do NOT buy the piece of mind line because if you do you may end up like me, making payments on a vehicle I could have purchased on Boulder Highway at a we tote the note lot and bought an extended warranty and got a better outcome. I wish there were a way to post the way the paint looks now, you would be in horror like I am thinking that the trade in value of this vehicle is greatly diminished by the repaint. The people are very nice like Igor who sold us the car but don't expect to much from the back end support. So to summerize, shop around avoid all autonation dealers, it is a corporation and they are all run the same way, sell you something with that "piece of mind" line and just like the car fax it's an empty line of crap.

Nice facilities and friendly associates! Will definitely come to this location again!

Amazing service and attentiveness at Volkswagen on Sahara!

I only go to Lisa for my repair are oil change. She takes good care of me. She really knows her job.

Lisa always goes above and beyond to make sure my repairs on my car are quick and painless! She always explains the repairs and charges very thoroughly.

Bought a 2005 Jeep Wrangler from this dealer on 06/02/2018, that has supposedly passed their used car pre-inspection. Had it two days when we realized that it was slipping gears because the transmission was bad. Took it back during the five day return period. Salesman asked if we would let them try and repair it, to which we stated that was fine as long as it did not impact the five day return period if they could/ would not fix it, to which he stated no. Thus begins a month long saga of the worst customer service I have EVER had. The short story is that it took them two weeks to even give us a straight answer as to whether they were going to attempt to fix it. Three weeks later, they still did not have the parts to repair it, after telling us they were on order and would be arriving in a couple days, several different times. We finally went directly to the manager of the dealership to get a refund. This now began another three week saga of attempting to get them to send a refund check to our bank. Without a doubt the worst attitudes and worst service I have ever experienced.

Very knowledgeable and professional sales person. Overall. it was an excellent experience!

Be warned: This company is full of liars from the finance manager to the sales manager. Almost a year later and I am still waiting on a refund. Every couple of weeks they come up with a different excuse or paperwork that they need. I have sent them everything they need, via email so I have a paper trail, and they claim they never got it or someone quit and they have to start over again. Worst dealership in Las Vegas! Nothing but lies and incompetence.

I had an excellent experience with my Volkswagon Tiguan sale, my salesman was Ihor Marchenko. He went way out of his way to make sure that I was happy with my new car and he delivered exactly what I was looking for, plus more, he made my experience stress and was never pushing anything on me. I love my new car and I give Ihor a 10+ all around! Excellent salesman and I will definitely send my friends that are looking to buy a volkswagon to him in the future!!

The process was easy and smooth. Dimitre and his staff all took care of me and got me the car I wanted.

Very happy with the service I received. Even though I did not buy either of my VW’s with Autonation VW, I will continue to bring them both for service. Then down the line, perhaps a purchase too.

He handle the trans pacific sale( Hawaii to Las Vegas ), with ease and graciousness.

Mark, my service adviser was great. They did a complete inspection of my 2013 Passat. He advised me what I needed. The price was good, the quality of repair was also good. But the best part is the warranty. I will return for future service.

Once again this dealership has proven to be a joke. The service department and the staff do not know how to take care of their customers. I was just informed that Mark Gilmore is the service director I know he left that dealership for a while but I guess he is back. Mark instructed another employee to steal parts off of my car like my lowering springs. They called me a liar and then when I gave them proof they had to reimburse me and the old store manager apologized. This was a few years ago. I gave them another chance recently and they have failed again

Everyone was very friendly & top notch service!! The apt was easy to make. The apt went smooth & on time. & I'm thankful for the snacks & drinks in the waiting room.

My fiance & I had a great experience at VW, Anthony Winter was our car salesman who helped us find the perfect car for me. He was very transparent, professional & answered all of our questions. We are very pleased with how smooth the whole process went. I would recommend my family & friends to this AutoNation VW Dealership! :) Thank you again Anthony!

Roberto in Service was exceptional...I am 71 years old, from NY, and set in my ways...not your favorite customer...Roberto was able to turn my anger into a positive experience...My car almost ran out of oil...2015 Jetta. No spots anywhere ...no leaks anywhere...Roberto calmly explained all the possibilities to me....very satisfied

The Takata Airbag recall work was done in a timely reasonable manner.

Tyler was amazing and the whole team made my experience fantastic!

They don’t even deserve 1 star! Their customer service is the absolute worst! I have had an ongoing issue and wasted a lot of money by trusting this location and service center. Mark (service manger) has the worst communication skills! It’s very hard to trust this service center with performing any maintenance without thinking they are deliberately trying to f*#% you over! FYI: I’m still waiting on my email for what was quoted and/or a phone call. I won’t hold my breath, but I will be paying you a visit soon. Maybe face to face you’ll be a little more attentive! UPDATE! I originally received my quote over the the phone from Mark Gilmore (Service Director) now what I was told over the phone and what was emailed to me are totally different prices! No surprised one bit! They prey on woman and try to rip them off! Not a care in the world from Mark! Reporting this location to BBB and reaching out to corporate.

Good job. Rep was helpful - explained repairs. Finished work in the amount of time Rep told me. Car sounds better now.

The service was prompt, even if I had no previous appointment. The problems I had ( two ) had been resolved very satisfactory and in a timely manner.

Went in for 50K mile service on my VW Golf. Jeffrey greeted me immediately and explained all aspects of required service in detail. He was very respectful and courteous. My car was finished promptly and even washed. I have a lot of confidence in this dealership and will continue to bring my car in for quality service.

One of the easiest dealerships to work with, made buying a VW stress free!

Lisa in the service department is a woman of her word. She is very prompt at returning phone calls and following through. She helped me through challenges I had with my vehicle.

The staff is very nice and Igor my salesman was amazing. Very friendly, helpful and funny. He definitely made the car buying experience easy.

Bought a new Jetta from Tyler Cloud great person. I knew him from Bocci. No problems great salesman would refer him to anyone

My wife and I have been talking about upgrading from a 2011 Golf to a 2018 GTI. I am currently stationed in Afghanistan so I had to do everything over the phone. My rep was Derrick Jackson and he was very helpful and informative. I called on January 21st, 2018 and my wife picked the car up the next day. This is my 5th VW in 15 years, but I've never been more pleased with the service. Definitely would buy from here again and would HIGHLY recommend Volkswagen Auto Nation.

Great service I went in without a appointment and I was taken in right away and I was out in no time.

Hands down Roberto in services is the best!!!!! He wooed me over when I came in a few days later after my initial visit, he remembered my name and what I need done to my VW Passat. His customer service is beyond standards as I work in one of the major casino, with that kind of customer service I would hire him on the spot. I am so looking forward to my next visit, and will only take my car to AutoNation VW and hope that Roberto will there to assist me again.

Great customer service!!! All employees are always soo friendly. Top notch Customer service.

We were very well taken care of. Service was through and efficient. Even when we requested a few things while the service was being done, they were on the ball.

These guys are AMAZING!! They listen to your concerns, questions and give you the best service! Great job guys!

They are always great . They take care of all my needs and go above and beyond .

Had a very pleasant experience buying a new car with VW AutoNation. My Sales Consultant, Rod Phomvongsa professionalism, honesty and knowledge made my shopping for a new car much easier and less stressful. The Financial Manager, David Serrano did a great job explaining the sales contract and financing of my new car. I would highly recommend VW AutoNation to friends & family.

I can't believe this place awesome customer service with no pressure. I told them what I wanted and Curtis and Merko where looking for it right away, let them know that I had a car to trade into they told me don't worry we will make sure to give you a great deal. I keep telling them the numbers had to work for my trade in or I would not buy the car at all, they gave me the BEST DEAL in town and Merko is an awesome person, all of them are not pushy sales person.

Excellent customer service definitely would recommend to family and friends.

Excellent customer service...highly recommend! Kevin did a great job!

I submitted an offer for a GTI and I don't get a simple response. They must think I'm asking to get the car for free or asking the salesman to make my my monthly payments. Or they simply don't want my business. Maybe I just waste there time!

At least this Dealership wanted to make a Dale and give you incentives.

Nice people; Frank, Anthony and David very profesionals and helpfull on my buying experience. My Tiguan is the second car that I got from that place, and per sure, will not be the last one. Thanks guys.

The entire experience working with Kyrylo was outstanding.

It a very good experience, because the people were very good and very accommodating and they know there job.

Great people. Very proffesional they make comfort and try help about the car you looking for and the payments can you do.. Great experience

Lisa is always friendly and remembers your name , always honest

Middle od June this year the air conditioner started giving us trouble. It works but takes up to 15 minutes to start. It's 2016 Passat and we never had any trouble till then. We took the car to Automation 4 times to fix the problem. The dealer continues to insist nothing is wrong with the air conditioner, and Lisa Abbott was rude.

I want to salute AutoNation-Volkswagen teams. I had been shopping for a truck for three-months and found the perfect deal. I think and further salute is Eric, Rocky, Kevin, Daniel in finance, and mostly Tyler the geek, who keep me informed over the months of searching alerting me when (my) truck was on their lot. Other dealers did not "serve" my needs as well as they did. Do I think I will go back to them? Yes. I think if your shopping around take a few minutes to see there lot, and I'm sure you'll be pleased in cost, finance, and above all, service-de-vintage style. Salutes Team AutoNation Las Vegas, Nv.

The service has been nothing but excellent everytime I go there. Fast, curtious, and professional. Mark is usually my service manager, and he is just awesome...by the way the donuts, coffee and cold water, make your wait even better.....

I went into Auro Nation Volkswagen not looking to get a new car but just to do some research since I already had a different brands leased car with the lease not being done for another 4 months. I was greated by Marco and Egor who were the nicest and most efficient people I have met at a car dealership. They have me a great deal that I could not resist and got me out of my Volvo and into a Volkswagen! The process was short and to the point!

Wonderful experience with my trade-in for a new Tiguan. AutoNation gave me the best price for my old Tiguan, Dmytro took the time and care to answer all my questions, the financing process took less than 30 minutes, and follow-up since I purchased my vehicle has been spot on.

I didn't want to provide feedback on AutoNation VW, since my experience was very middle-of-the-road... but despite several attempts to unsubscribe from their emails, and still receiving a "please review us!" email every other day, I feel like this is the only way to make it stop. I took my car in for 10,000 mile maintenance. I was told this would take 60-90 minutes. It took a little over 2 hours. I received no updates during this time. When service was completed, they returned my vehicle. They did not explain the services performed or the status of anything like the brake pads or fluids other than "everything checked out." The car wash was not the best... my car wasn't filthy when we brought it in, but it wasn't cleaned well when we received it back. They performed the service I brought the car in for, I believe... but there were absolutely no frills other than that. So all in all, it was fine... I'd say three stars, minus a star for spamming me for feedback even after I've unsubscribed from their emails.

We coming there to get our car serviced and Lisa Abbet is the one that helped us every time we come in. We've been doing business with the app for the last 10 years and we will continue to do business thank you for having someone wonderful like her to help us . ??

Outstanding communication and appreciate the discount.

Great cars and great services. People are very friendly! Nice place to shop!

We were pleased that our car was completed earlier then expected! That rarely happens! ?

Lisa did a great job as she usually does in taking care of any service that is required.

The one star is just because if not I can't post the following review. This is the experience that I got today from VW and your dealer AutoNation Volkswagen Las Vegas. My Volkswagen Tiguan battery was dead this morning, so I decided to call VW roadside assistance around 8:11 am and they told me that “they will be at my home at 9:30 am”, they never showed up and I called again, they told me wait 30 more min. because they were on their way.... 30 min later I called VW again and they apologized for being that late and asked me wait another 30 min, finally around 11:20 pm I decided not to wait anymore, thanks god I have AAA and they came to my home in less than 20 min. and started the car for me. I went to the dealer VW AutoNation at Sahara Ave because also the service light was on. They received my car to perform the service and I asked the service guy who received my car about the price of a new battery because miraculously the warranty expired yesterday!!!! The service guy gave me the price for a new battery but I decided not to buy it from them because the price was higher than the one offered from AAA. THE SERVICE guy was so mad that I didn't wanted to pay for a new battery that he told me that they were full and they didn't had time to perform the service until next week all these after I refused to pay them for a new battery. All this is really unprofessional from this brand and from this dealer, and I don't want to mention problems that I already had with my previous car (another Tiguan).... People stay away from VW if you can and if not at least try a different dealer.

Our sales associate was very knowledgeable and did a great job getting us 2 jettas!

These guys did an awesome job . The deal was so good, with great terms, there was no need for haggling. Tyler Cloud and Anthony Winter-Carter both worked very hard to accommodate my special needs. There were about 3 days of required service work to do the modifications I required. Tyler and Anthony pushed the service department to do a comprehensive job and meet my tight schedule.

It was a great experience to have Derek Jackson as my salesman. He and the finance team kept me comfortable throughout the process and in the end I was completely satisfied with my purchase.

It was a great experience to have Derek Jackson as my salesman. He and the finance team kept me comfortable throughout the process and in the end I was completely satisfied with my purchase.

My salesman was Tyler and he got me in my new 2015 Black Jetta which is now my new baby. Low miles only 2k down and affordable monthly payments. Woo whooo!!! I would totally recommend him and Autonation. Queisha

Purchased a 2015 nissan pathfinder from autonation Volkswagen and everything was great from my salesman "Dima" to the finance manager Yoshwa. Everyone one was extremely helpful and easy to work with. Thank you.

This was my verry first car pyrchase and it was amazing, My 2 sales people Tyler and Derrick were amazing, i was extremely happy with their help and amazed on how they knew the answers to my questions right away, they even sold my parents-in-law a nee car, they said that it was the verry best car sales thst they ever had gone thu (over 20)

Service was good, appointment was for a specific time ,when I arrived on schedule I was taken to appropriate place to wait for vehicle.

Best experience getting a new car they made it very easy and very friendly

I feel like Jeffrey Lopez worked very hard to guide your techs to accomplish a routine service of my wife's 2010 Beetle, AND,take care of a more serious problem with the AC.

What a pleasant, efficient, and quick service writer. Lisa knows her stuff and under promises and over delivers!!!!

Autonation VW really made a good impression on me. They were very informative and I didn't feel stressed or pressured the whole time I was there. April and Tyler made my experience welcoming and answered all of my questions. The whole vibe of the dealership was different compared to the prior ones that I had visited. There was one dealership that I visited pushing me to do a credit application when they knew I just wanted to finance personally through my own bank, but this place was much different. Overall, if you're looking to purchase a vehicle, I highly suggest this dealership. Everyone is very friendly and you won't be pushed to upgrade to a car you don't need/can't afford.

Chris in service was great! They found the issue and fixed quickly. Added bonus they washed my car. I know I paid for it in the long run but it was a nice touch. Thanks!

Awesome customer experience. Quick car buying and service package was outstanding. thank you

Lisa Abbott was great. Very personable and professional. The service to my Passat was done promptly while I waited. I will return.

Its was awesome ++ Jeffery did a good job, thanks for the great service!

We have always had great service at this dealership. The staff is friendly, helpful, efficient and knowledgeable! If we ever have any questions or concerns, they are dealt with quickly and we have had no difficulty with our car. On our most recent visit we were helped by Mark - he made our day!

Let me cater to you, 'cause baby this is your day..." Autonation VW is awesome with their customer service. There was a mix up with my appointment and normally they can't do service beyond 11am and I showed up at 11:30 but they still took care of me though it was their lunch time. Also, they served me pizza after I already had my donut and coffee. That's quality customer service! Keep it up guys! I'll see you again for my next oil change!

Great experience . I test drive a few and settled on the Passat. It's close to home and I can visit in a short drive there.

I would like to thank Mr. Marchenko for his great professionalism and willingness to help. Mr. Marchenko was a great asset, very product knowledgeable and friendly. I will certainly refer friends and family and as for myself I will continue to do business with Mr. Marchenko awesome experience. Thank you!

always polite and they explain service being done and services required and or completed. prices seem fair considering the smallness of LV waiting area always clean and supplied with reading material if you have to or want to wait. Just a very pleasant experience and good staff

Great service very pleased .highly recommend great costumer service

Been coming here for 1yr now for oil change. This place been good to my car. Tells me what I needed and what need to repair or replace. Always nice and fast service.

Thanks for all the help Jeff. Make sure to come back for services and thanks for putting up with my dad

This place is the best. Go see Ihor Marchenko, greatest salesman ever.

Lisa Abbot is fantastic!!! The facility is clean and the repairs were accurate and timely.

I started looking at this place because of a rating I saw regarding one of the sales managers Kurt. Thank you to whoever wrote that review, it led me to an awesome car buying experience. These guys were amazing. I drove 500 miles each way to buy my first brand new car and I didn't regret it for a second. Derek was a phenomenal salesmen, Kurt was an amazing manager who had my care at the forefront the entire time. I brought my 6 year old son along for the road trip and I have never seen a crew so family friendly. At one point my son must have played with at least half the staff. These guys post cars at fair prices and are awesome on trades. My wife is looking at a new car as well and I wouldn't hesitate for a second to take the trip to auto nation if she decides on a VW. Thanks guys for all that you have done for myself and my son. He loved making airplanes with everyone.

Lisa Abbott is the best service advisor I've ever worked with. Overall both Vegas Cadillac dealerships could learn a thing or two from Auto nation Volkswagen.

This was by far the best car buying experience we have ever had. Our salesman, Frank, was outstanding. We talked about what we were looking for, price and test drove a Jetta all within an hour. The financial end of the transaction took a couple of hours, understandable to a point. Our time with Alexa in financing was just as pleasurable as the time we spent with Frank. Two great employees for AutoNation.

Was having an issue my 2010 GTI and took it in for repairs for a high fluctuating rpms issue. Dealer said they fixed it, minus the OEM spark plugs, got those replaced and still having the same issue. Took it back Friday and said they fixed it again, on the way home same exact issue. 2 trips to the dealership and $2000 later, have to make a third trip in the morning.

Excellent customer service. Lisa very nice and attentive. Thank you

I had my car towed for a steering wheel column lock defective message which when investigated it was suggested I seek immediate repair. I had my car towed to Autonation VW. Lisa Abbott was my service advisor. She contacted me to find out the exact problem and from that point kept me apprized of each phase of repair from having to order the part to the completion of the repair. She was wonderful.

Employees were extremely courteous & helpful in fulfilling my VW needs.

Excellent Car and Excellent Service, super Fast, thanks to Dmytro Ryzov to help me with everything, I’m recommend it to my friends. Thanks Again

Had my jetta serviced. Got in n out.Fast and friendly Thanks

Really content with my over all experience. My sales person Kevin was very professional and knowledgable on every aspect.

This was the absolute worst experience I have ever had at a car dealership. My wife and I showed up having already picked out the car that we were going to purchase before hand. We had a check in hand ready to purchase the car. We finalized everything with our salesperson (who was helpful). After that it took an additional 3 and a half hours before we were brought back to sign papers. When they finally brought us back to finish the deal they gave our papers to the finance person who had only been working for 2 days while the experienced finance manager was laughing with his cooworkers. If the dealership would've been busy I would've been more understanding but we were the only people there!! This is a clear sign of horrible management. I would avoid this dealership at all costs.

We came in today with financing in hand, expected to be in and out within an hour. The process took nearly 4 hours. The staff knew we were in a rush on our way through to California, but we were left sitting in the lobby for over two hours while it appears nothing was being done to get us on our way. And in the end we ended up correcting the finance guy on his math � Our salesperson Tyler was excellent and made his portion of the deal a breeze! Everyone else was slow and inconsiderate.

The team always remembers us when we go in. So great that I brought my husband in to purchase a car with them!!!!

Great customer service. Derek Jackson was a true gem of a salesman. Not too pushy and helped me find the exact right vehicle to fit my budget and needs. Also, thanks to the finance department for approving me so quickly and with very little hassle on a vehicle that I thought was out of my financial bracket.

Took my car because my check engine light was on and my regulator is out on one of my windows. They said they needed to test the battery. Upon giving me my car back the radio now has this loud static noise coming from it. They said was because I needed to replace the battery. Now the battery is replaced the radio is still making the noise. Now they are trying to say it's a ground issue, but my car didn't have the noise or an ground issues before they did whatever they did to battery. Now they are refusing to fix a problem they caused. Had to file a complaint with corporate this morning. Hopefully I can get resolve for this issue, especially since my radio was working fine and had clear sound prior to they touching it!

Went to my Usual Tech. Employee Ms. Lisa Abbott. Ms. Abbott displayed an all business approach and is very precise in her work. My Car was serviced in a reasonable amount of time and I love the fact that it is always cleaner when I leave then when I drove it in. I am very confident in AutoNations Service Dept. and love the Donuts!

Very pleasant. Personnel polite and respectful, not pushy.

Fast service on my daughters Jetta while I waited. Called for an appointment before, everything went smoothly.

My dashboard message indicated that my Passat needed an oil change NOW. I Just drove from Los Angeles to Las Vegas and never been to this dealership. I anticipated a problem scheduling immediate service. Mark was able to "squeeze" me into the schedule. I dropped off my Passat and in a couple of hours the service was completed and the car washed.

Bought my 2015 Certified Pre-Owned Passat here after just moving from another state. Tyler was fantastic with helping me via phone and email before I moved. The staff were all really nice and helpful when I finally went in person. Previously owned a Jetta and I am totally in love with my Passat. Would definitely recommend going here to buy a car!

autonation volkswagen owes me $1369 partial refund of an extended warranty. they have owed me this money for 2 months .. but now the finance mgr Jason won't take my calls or answer messages. I'm an 82 yer old woman . but not a STUPID 82 year old woman. I called, for the last time, today and left message .. again. Monday I plan to file a grievance with BBB .. and also go to small claims court. in retrospect, their salesman Tyler is a wonder. polite, competent and all about customer service. but everyone else, from the Gen Mgr to the Finance Mgr gives a whole new meaning to incompetence. I am not asking for special anything .. I only want what I am legally owed. DO NOT .. repeat .. DO NOT DO BUSINESS WITH THIS COMPANY. THEY CHEAT !!!!

They are always professional, jeffrey was nice all throughoutm

Great and wonderful service! Everyone is so nice and friendly and just professional and I always tell everyone about this store.

Steve was very caring and gave me good updates. I will return

Igor is smart witty and straight forward. He helped us find a white fluffy cloud like paint job and a jetta that purrs down the highway if that makes sense.

Brought car in because of no lights on the dashboard. Found 2 "faults" on the diagnosis, but could not fix these. Wanted 4 hours and another $400 to "further diagnose." Crazy I am not! This is the second time this dealership has pulled this stunt. No way was I spending $500 to figure out why dash lights don't come on! This dealership also overcharged me for my Beetle when it was new. I was paying cash and when the car came in, the salesman said he could sell the car immediately if I didn't get down there that day. ( I should have let him.) When I got there, the sticker mysteriously disappeared. I will NEVER deal with ANY Autonation company again.

I was satisfied with the service, however, my check engine light turned on shortly thereafter. I had a bad experience with the VW Dealership in Henderson. They disconnected the wire the shows the outside temperature right by the gauges. Then wanted to come back and were going to charge an arm and a leg to fix it. Luckily, my friend searched hard enough to find it that same day and just connected it again. So after that, I was told that when you service your cars you need to watch to make sure the job is done, and ask for any parts taken off, and that often times the service workers will mess with something to have you come back. So hopefully now the check engine light will turn off soon.

My car battery needed to be replaced. Lisa went above and beyond to get the warranty extended for me. She is the reason I come back!

Great service! Love this location!! Tyler was awesome. Anyone wanting to buy a car ask for Tyler! Got my 2017 beetle, and I couldn't have been happier.

Love my 06' Convt Beatle. Always see Lisa Abbott when I take my car in to be serviced, she's the best!

I have had my Passat for almost 3 years, on one hand in the past I would not have any further use for VW Auto Nation. My experience with Chris was fantastic, very helpful. I can't believe the difference.

I forgot to mention dealing with Barbara was also the best experience ever. In the past I would not recommend VW Auto Nation at all. I have changed my mind. I would now. Please note both Chris and Barbara where great to me.

Top notch from vehicle drop off to pickup. Communication during the process and timely updates were great!