Recent Reviews from AutoNation Volkswagen Las Vegas

This is our 3rd VW from AutoNation Volkswagen Las Vegas! Anthony Winter goes above and beyond to make the car buying/leasing experience enjoyable. He is professional, knowledgeable and very helpful. This is our 2nd Atlas lease and we also own a Jetta. Great automobiles!

Awesome Dealership, I had a great experience, I was just there yesterday and bought a car. Ask for Igor, he’s great..nice, personable, courteous and just an all around good guy!! Also Tommy was great as well, I know there were a few more behind the scenes, but again, if you want a car and don’t want salesmen breathing down your neck and not caring, then make sure you visit AutoNation VW and buy yourself a car 😁

Great experience! Great people! Great Car! I recommend this location for a smooth car buying experience!

My service was done to my car and done in a timely manner

Great people, great service. Great price and service. Been a customer for over 10 years.

Buying a VW from AutoNation was a wonderful experience. I got a 2018 VW Passat SE. It was literally the best price across the USA for year, make, milage and a beautiful car. Anthony, my salesman and Kurt, the manager were very helpful and went the extra mile to make me happy! At the end of the deal, Anthony introduced me to Samantha "Sam", the service manager. She too was awesome!! I just got my car serviced before New Years 2021 and she really took care of me. I will go to her/AutoNation VW for all my service needs. Thanks again Anthony, Kurt & Sam. Vicky

Very quick and friendly service

😋service manager was on top of this!!

I was greeted by the service advisor, Jeffrey Lopez and advised me regarding the process of the repair which was covered under warranty as well as the estimated completion time. Autonation performed a complimentary disinfection of my vehicle interior and a full service car wash. The service technician made time to explain the car inspection

Jeffrey is so great with my husband and I anytime we come in. We’ve built such a great relationship with this dealership for about 3 years now. Our first salesman Igor always remembers us when we come in as well. We always take our cars here for service. We hadn’t been in since last year when I bought my GTI and brought it in for an oil change yesterday. Jeffrey still knew who we were. They got my car in and out for my oil change.

I was originally trying to buy a vehicle at Findlay North VW in Las Vegas. After 2 weeks worth of them misleading me and not being truthful I decided to look elsewhere. I called Autonation vw and talked to a salesman that convinces me to come in. The dealership was very busy when we got there. Still, I was treated like I was the only customer for 200 miles. They listened to what my needs and wants were and met them quickly and easily. after the sale there was a small hiccup and after expressing my concerns I recieved a call from the General Manager Louise Evan's. She really seems to care about how her customers are treated. she addressed my concerns and the problem was resolved. my wife needs to replace her VW for a new one and we'll most likely come back to this dealership.

The service department was fast and friendly. Samantha helped me out and I was pleased with how quickly they got my car fixed.

the car was returned with greasy hand prints all over the inside and outside and the seat was broken

Awesome friendly staff fast and efficient! Excellent care of my car and clean waiting area

My experience was so incredibly smooth and convenient! I was treated like royalty! I owe most of my good experience to Abbas Abhari , he really went over and beyond to assist us and get us an amazing deal! He’s very enthusiastic about his career!

Mr. Abhari helped us with this purchase and did an amazing job. He made the process very easy and made sure he answered all the questions we had. I would definitely recommend him and this dealership to anyone.

I had a service with them they charge me for oil change but actually they didn’t do it when I took my car to the different mechanic they told me I have the aftermarket oil filter on my car, and I had problems with my engine lights that they couldn’t solve it had to take my to different shop, Mark my service advisor he was very rude about me taking back my car for the same problem I would never buy another VW again and I would never use the service

too expensive for few things they did to my car its ridiculous .....

easy process made appt. arrived early took me right in

Service person Mark always great to deal with and very helpful

My service guy was great. He was informative, helpful, personable and patient.

Very happy with my 2014 Passat. Excellent Sales assistance and the finance department went way beyond normal protocols to make my deal happen. Highly recommend!

Love how Raymond takes care of his customers. Always courteous, friendly and a pleasure to deal with.

I worked w Abbas and had a great experience. Found the car I wanted online and by the time I made it to the dealership it was pulled up front and ready for my to look at and test drive. Everything was easy and quick. I bought a car and was home in a few hours

The easy purchasing process and friendly staff at Autonation made buying a new car smooth. Would recommend.

I have a greatest experience with Auto Nation VW. I pick up my car clean. Thanks Auto Natio

Mark is always a pleasure to deal with. Great facility and quality service.

I have to say my most recent experience was horrible. The service tech I normally work with and who does an AMAZING job was not there although I had an appointment with her. I ended up having to deal with mark and it was not pleasant. He doesn't listen and he is pushy. He made me feel like it was going to be a chore he would rather not do when it came to my service. I explained what had already been discussed with my service tech and I he kept saying was well in my experience that isn't going to happen. He then told me it was going to take over 5 hours to do a diagnostic which was going to cost me $100 each, and THEN he would work on contacting my warranty company... When I told him never mind I will just have to come back because I have to work, mind you I brought my car in at 8am and don't start work until 1pm but was told no guarantee I would know anything by then, he began to say oh well I can probably make it happen by 12... I left with questions unanswered, diagnostic not done, and very frustrated.

Sam really did an amazing job if you need your car fixed they will do the job made an appointment car was done by days end........thank you

Derek salesman and Andy finance manager were awesome. Great customer service!

Absolutely not. More than once, I have called to make sure an advertised car was there on the lot, made an appointment and went to see the car only to be told the car wasn’t on the lot. This after being told when I called the car was there and they called to confirm that I was coming. Bad business practices and dishonest.

Customer service personnel was great. Very thoughtful. Treated me with heart. Done things thoroughly. Thank you again, samantha.

Great products, amazing selection of cars...above all they have a great team from their sales expert Christopher Norris who went above and beyond to make it happen...to their manager Curtis Baladucci their Manager... Definitely recommend to see them directly, let them know what you wants, what your needs are...Chris, will make it happen in no time with ease and fun....Highly recommend

Until I started dealing with AutoNation VW I was wary about dealerships. Apparently AutoNation determined why car owners preferred to go to their local repair guy, and fixed many of the problems. The service is personal, communications are clear, and they convey confidence thst they can handle these higher-tech car problems. I don't know if I am paying more for dealership -care, but I'm fine with that. The security of a quality assured service department sets me at ease.

Alot of professional quality service attention to customer made me feel I was making a good choice purchasing there on the way they describe the car for me

I would really like to thank Jeffrey Lopez for always going above and beyond to help me... Every since I purchased my vehicle in 2018 he has been nothing but excellent to me and he works with me through any problem I have had. Jeffrey Lopez he is the best I would not go to anyone or anywhere else but Autonation to see him great customer service he gets an A

I had the pleasure of dealing with Derek Jackson from the sales department. He answered all my questions and listened to all my concerns regarding the purchase of a new vehicle. This was the smoothest and fastest purchase I’ve ever experienced. Thank you to the Autonation team and thank you Derek!

I always appreciate working with Mark Daddario on my service calls. He goes above and beyond my expectations. VW service has always

I brought my vehicle in for repairs. The staff was very friendly and service was completed in a timely manner.

Service department is outstanding . mr Lopez always treats me as a valued customer!!!!

Samantha Comi was extremely helpful and thorough while assisting me with my repairs. She definitely made the process enjoyable!

Great service..car super clean after serive..great service advisor..

Excellent service. Both Jeffrey and Charlotte made this a goid experience, keeping me posted of progress while I waited for my car. I wasn't sure I'd be comfortable in the waiting area, but it was clean and all wearing masks

This review is long over due. I bought my 2019 GTI from Frank. He is a fantastic salesman. Personable and professional. He taught me about the bells and whistles of my car and also taught me the amenities of the service department. The service department is fantastic, i take my car in for a car wash time to time.Charlotte, vinny,louises are always welcoming with a big smile when i come in. The service department team at Volkswagen autonation always gives high quality service that you can trust. i recommend this location if you have a love for your car.

It’s hard to go to a car dealership and feel like the staff has your best interests at heart. But after getting outstanding customer service from Anthony who usually is on the front desk and the general manager herself Louise. I must say that for the first time, I have left a car dealership where I got exactly what I wanted with the best deal possible. Anthony is very kind with utmost customer service skills. And Louise is the definition of what a great leader is. She really gets the job done, handles service recovery really well and is a very efficient communicator. We absolutely love our new Tiguan! When our family gets bigger, we will probably upgrade with the Atlas! We’ve been customers since 2016 and will continue to do so with the workmanship delivered by Volkswagen and the service provided by its staff.

Friendly, attentive, and accommodating staff. Fast service! A pleasure. 😀

These guys really took care of me! Not only did they give me the best deal. They got me out of there quickly and painlessly! Would definitely recommend!

Very friendly staff great service

Been going since I bought my vehicle. Always good costumer service

Of all the cars I?ve purchased and leased, AutoNation VW has made my experience the easiest and least stressful. Our sales special Chris was just what I needed, kind, patient, persistent and had a wonderful sense of humor to make my experience all the more better. Thank you to everyone who helped me get my new Tiguan that I love! I would highly recommend coming to this location for the best experience, inventory and stress free interaction. Thank you Chris Norris again, you rock!

BEST car buying experience bar NONE. Derek, Adam and Curt...thank you ALL!

Ray was very helpful and polite, he took good care of me

Mark is very helpful, nice , considerate and kind.

Ray was very helpful and polite, he took good care of me

Overall great service. Thank you to all the staff who continue to do exceptional work.

My service rep is Jeff , what a great guy.. fun o work with .Even if its a silly oil change.hanks Jeff!

Great service tech! My scheduled tech was out and another guy picked up the ball and ran with it. They were in constant communication with me and made the process extremely easy. I highly recommend them.

Parts Department is awesome, Jay is friendly, patient, and caring.

Mark is exceptional in customer service. He provides excellence in taking care of me and my vehicle.

Our sales person, Derek Jackson, was amazing. He made the buying process painless and really was a pleasure to deal with. He was honest and upfront and did everything he could for us.

Jeffery did great job handling my situation with my car and took care of me thanks Jeffery!

Service person Samantha gave me detailed updates on my car and she was very good on what she was doing . I recommend her if you have any issues with your car.

Frank DiCerbo is a great guy. He was straight forward and an enjoyable personality. We got along great! Was in and out with my wonderful Tiguan within 2 hours. Tommy in finance was super. This is my 3rd experience at this dealership and that is why I continue to come back. Thank you for making the process a great one!

Jeffrey Lopez did an excellent job during my service appointment. 5 Star rating for Jeffrey.

We had the pleasure of working with Chris Norris when we purchased our Tiguan. He was a breath of fresh air. He’s not the typical pushy car salesman we’re use to dealing with. Not only is he very knowledgeable but all around great person. I can’t praise this man enough! Thank you to Chris and Andy (finance director) for making this process so easy. I would highly recommend AutoNation VW to anyone because they clearly employ the BEST people.

Vincent Vitala" Manager of service at VW is a great and honest guy. Let me tell you my story. My wife's Toyota Corolla was dying and one morning I was taking my daughter to school, a car in front of me crashed into a wall spewing parts into my path that exploded one of our bad tires. Upon finally arriving at my daughters school I embarrassed my daughter and myself when a cloud of burning oil enveloped the car like in John Candy "Uncle Buck" movie. That morning I violated every rule when buying a car on Boulder Hwy. I was tired and still without coffee. After the third dealership I found a sexy VW. I liked it! Don't know why but VW has a good reputation. I really had no idea what I purchased, turned out it was a GTI rocket with turbo charger. The car has issues and the dealership was done with the transaction so I took it to VW Auto Nation. The first annoying issue was a bad tail light indicator on the dashboard. I talked with the first service person who was great but just did not understand procedures. Now comes the great part about VW Auto Nation and the manager "Vincent" who clearly has the senior intelligence and experience to know what to look at first. After fixing the first light I got a third tail light indicator. The previous owner put in an after market toy that makes the third tail light flash. However this creates a change in the voltage flow that indicates a bad third tail light problem. Vincent put back the original third tail light saving me the cost of the light and remove the add-on toy. The system is back to OEM operating standards and the dashboard light no long blasts me in the face every time I drive my VW GTI. Did I say that I am 60 years old and I have so much fun with the power. VW Auto Nation and Vincent did an overall diagnostic of the car for me and pointed out other details to be aware to fix. Such as I was told by other people to change the timing belt at 80,000 miles. Vincent again made me aware that VW timing belt is not a belt it is a chain and does not need to be changed until 130.000 miles. The car has 80,000 miles. My point is that in Las Vegas it is hard to find a honesty, professional and forthright services anywhere. "Vincent" and Auto Nation proved to be a savior when I neglected ever car purchase rule. I will not fear purchasing another VW when my 1996 SC Lexus drops dead in 8 months. I hope it is electric.

Vincent Vitala" Manager of service at VW is a great and honest guy. Let me tell you my story. My wife's Toyota Corolla was dying and one morning I was taking my daughter to school, a car in front of me crashed into a wall spewing parts into my path that exploded one of our bad tires. Upon finally arriving at my daughters school I embarrassed my daughter and myself when a cloud of burning oil enveloped the car like in John Candy "Uncle Buck" movie. That morning I violated every rule when buying a car on Boulder Hwy. I was tired and still without coffee. After the third dealership I found a sexy VW. I liked it! Don't know why but VW has a good reputation. I really had no idea what I purchased, turned out it was a GTI rocket with turbo charger. The car has issues and the dealership was done with the transaction so I took it to VW Auto Nation. The first annoying issue was a bad tail light indicator on the dashboard. I talked with the first service person who was great but just did not understand procedures. Now comes the great part about VW Auto Nation and the manager "Vincent" who clearly has the senior intelligence and experience to know what to look at first. After fixing the first light I got a third tail light indicator. The previous owner put in an after market toy that makes the third tail light flash. However this creates a change in the voltage flow that indicates a bad third tail light problem. Vincent put back the original third tail light saving me the cost of the light and remove the add-on toy. The system is back to OEM operating standards and the dashboard light no long blasts me in the face every time I drive my VW GTI. Did I say that I am 60 years old and I have so much fun with the power. VW Auto Nation and Vincent did an overall diagnostic of the car for me and pointed out other details to be aware to fix. Such as I was told by other people to change the timing belt at 80,000 miles. Vincent again made me aware that VW timing belt is not a belt it is a chain and does not need to be changed until 130.000 miles. The car has 80,000 miles. My point is that in Las Vegas it is hard to find a honesty, professional and forthright services anywhere. "Vincent" and Auto Nation proved to be a savior when I neglected ever car purchase rule. I will not fear purchasing another VW when my 1996 SC Lexus drops dead in 8 months. I hope it is electric.

Always a great experience excellent customer service

Anthony, Ray and Andy were great. Thanks for helpin g me and my family during a trying time.

They made buying a car super easy. Every worker there was friendly and no one was trying to swindle or haggle. They were up front with me and told me exactly what to expect. The car I got has minor repair issues, including the cup holder, where the bottom of the holder was off completely. I do not know if they realized it or not. Overall, good experience. 9/10

The service staff were very helpful, even though I do not own a VW. 10/10

Excellent dealership! Great people. Im a customer in this dealership for the last 7 years..;

Anthony was very helpful and knowledgeable to help and assist me in picking a car.

I’ve NEVER in my life had such a wonderful experience buying a car, I’ve bought a lot of cars! Manuel treated me like a human being, I felt that his goal was to make ME happy not just sell a car!! He treated me so kindly and I truly feel that VW at AutoNation cares more about the longevity of the relationship rather than just making a sale... I will never buy a car anywhere else! Thank Manuel and AutoNation you’ve restored my hope in humanity!!

Everything went great as far as the 30000 miles service.

Charlotte is exceptional. She goes the extra mile to help you understand your vehicles needs.

Vincent, the service manager goes above and beyond to provide the best customer service experience possible.

Excellent service, fair pricing, polite and very professional.

Good service, friendly dealer and finance, Introduce in detail

My experience at auto Nation Volkswagen was pleasant and efficient. I felt that they had, my best interest at heart concerning my car.

exelant customer service very friendly staff and quick service

I have taken my 12 year old Jetta here consistently for years...staff is always courteous,helpful and accommodating..Charlotte is exceptional! Thank you!

Great job, the service was completed on time and correctly.

Charlotte was extremely nice and patient. She wasn’t pushy about getting everything done on my Jetta during one visit. She was very understanding.

Very professional staff . Help me with my problem.

Mark and the service team have taken great care of my car for over 10 years. Always keep to their timelines and work is done right.

Very Good Jeffrey Lopez, my service consultant is the very best.

Mark is always so helpful and caring. He manages to answer the questions very knowledgeable when I call in.

They are so helpful and very nice

I had such a pleasant experience with the salesmen at this particular location. They provided exceptional customer service and were extremely helpful with any questions or concerns I had regarding my vehicle of interest. They made me feel like I made the best decision purchasing a vehicle from this dealership and this company in general.

The dealership was very nice and helpful. I was at work and the dealership was nice to assist me via text and online and got the approval and car I loved. Thanks to Abbas Abhari for being honest and helpful in getting my new car. I was able not to miss work and get a good deal, and just came in to test drive and sign the papers. Thanks Autonation Volkswagen Las Vegas you guys are awesome!!

Extremely help on every way. They keep in touch with you through the whole process, well done.

service was great. Ray is a professional

I just wanna say that Mark and the staff at vw auto nation on w. Sahara were professional, friendly and extremely helpful in resolving my issue.much Gratitude. Cheers.

Super fast service, I was in and out in less than 2,5 hours! Friendly personnel. If you go in there see Ihor Marchenko, he will help you to find what you need.

Jeffrey Lopez addressed all my concerns. He explained the whole inspection process and updated me all throughout

Very good service, sales person was very helpful and knowledgeable of the products

Service Advisor Charlotte Wilson was simply spectacular - totally dedicated to providing the best customer service possible

Good service on the car The car runs great I would go back for a service

First off I want to say thank you to Charlotte in the service department! Your simply the nicest caring person ! Your customer service was beyond expectations!! Thank you for taking the time to help me !! And tell you manager thank you as well !! If it wasn’t for you guys I would be on my xxx ! Happy holidays! Thank you again Charlotte

Auto Nation was great. It was easy and quick.

Two days before Christmas, my car developed a problem with the programming. The car, according to the guide book instructed that when I receive an error message to not drive the car. I talked to Mark and he suggested that I have the car towed into their lot that evening. I called AAA and they came right away, towed the vehicle. Christmas eve day, Mark had it in the shop, diagnosis complete, called me and it was repaired before noontime. Not only that, he addressed another problem and took care of it. Mark is my go-to guy at Autonation VW on Sahara Ave.

Derek was a great help with the buying process. He made it easy and quick. Thank you to Derek for an amazing experiance!

Great service! Mark was super helpful. I had a very smooth experience.

Went to get oil change done. Ended up getting brake and coolant flush as well. Estimated wait time was accurate. Used a coupon I found online l. Fast and easy service. Would come back

Purchasing a Hyundai Santa Fe SE: When I arrived at AutoNation VW, I was immediately greeted by their friendly staff members. Anthony and Kevin did a phenomenal job in making my purchase quick, painless, and easy. They were more than happy to answer any questions I had during the sales process. After my experience, I feel would recommend this store because of the thoroughness exhibited by the team here.

Sam helped so much, and the air she brings to the office is just positively infectious!

Great service thank you so much! I would purchase another car here and get repairs done.

Fast and convenience Cashiers not friendly Service associate great

After buying directly from my bank I swore I would never go back to a car dealership! VW proved me wrong! The complete staff was friendly and professional. Thanks again VW!

Friendly staff and great service

Excellent care and service. Appreciate how I was treated with respect and courtesy.

Had our car checked by Mr Mark Daddario and he was very helpful. We had no problem whatsoever. His performance as a service agent was exemplary. Very happy with service with this dealership.

Mark at the service department was nice and made sure I had a ride back to my house and then a ride back to pick back up my car after it was done!

I went into the dealership as a returning client. I was looking to trade in my 17' Jetta for the newer model. Unfortunately it wasn't a great experience at all. I wanted a similar payment to what I currently have or a little bit higher. The finance manager told me personally they weren't not in the business of loosing money especially on returning customers? He mentioned that with my last deal they lost so much money they weren't willing to do the same again? I work in the customer service industry myself and if I have returning clients I go out of my way to get them what they need because that's how you build a clientele and they keep returning to you for that great customer service you provided. Now I know they didn't loose money on my last deal or else they would have not sold me anything. I will never go back to that dealership I honestly got a lot better service at Findlay Volkswagon of Las Vegas.

I brought my Atlas in for my10,000 mile oil change and service. I had my appointment and was helped right away. My advisor said he would call me in a few hours to let me know when to pick my car up. I got the callin the afternoon, and when I arrived at the dealership, my car was clean, and ready to go. Then Mark said they would send me a reminder for my next service date.... It was a very good experience!

Brought my tdi in for a recall and were very helpful . Dropped my car off when I traveled for work and it was done before I got back ! Thank you again

Everything there is friendly and make every process easy.

Highly recommend. Very courteous and fast. No pressure at all. Understood my needs and budget.

Excellent place to buy a new vehicle. Sales people and staff are friendly and very. professional

Thank you for taking care of my questions and concerns. I have purchased my last 3 cars from Volkswagon. Colleen and the other woman who helped me were very professional and kind.

The job was done in a timely matter. They got everything on my vehicle fixed and sent me on my way to go on my trip, was done with very little notice.

Kevin and Dima and Manny were the BEST EVER!!! This place was miraculous and so very helpful - Wow!!! Keep up the beyond incredible customer support service and family environment!!!

Jeffrey Lopez as well as the maintenance staff were extremely helpful. Highly recommended!

Derek was very helpful and honest, didn?t waste our time with drawn out sales tactics

Excellent experience the team worked diligently and I was out of there in less than 2 hours. Thank you Anthony Winter

I am incredibly thankful for AutoNation Volkswagen LV. Vincent and Charlotte took the time to see if I was covered under warranty for my TDI. Saved me THOUSANDS! While my car was in the shop for the day, Daniella the porter took me to work and picked me up from work . So I didn't have to rent a car. And she was really nice and friendly. Much Mahalos to the service staff in the office and the mechanics working on my car.

Service Consultant Samantha Comi was awesome. Came in early she was able to assist me and get me on my way, when I returned to pickup my car Samantha had everything ready with quotes on things I had asked about and a couple recommendations. Thank you Samantha for the great job!

I loved the courteous treatment I received from Jeffrey Lopez and the refreshments and snacks.

Fresh donuts are great. Service staff is always very helpful.

Always great!! Staff are very friendly and I don?t mind waiting because they make it very comfortable there :)

El servicio es excelente las personas muy amables te explican bien todo lo que le pasa atu carro a Charlotte yo la recomiendo como service consultant ....

They were all friendly and helpful and took good care of my car.

mike was my service advisor i give him all 10?s service was done to my satisfaction i was greeted pleasantly by everyone at the dealership

I recently took my VW Jetta in for a "check engine" code. The car was repaired in the time frame originally promised. I have had perfect results from AutoNation VW.

I took my GLI in for a check engine light. They diagnosed and repaired the car all in the same day. Jeffrey Lopez and his mechanics did a great job and did it fast. also did it at a good price. i called two other shops in Vegas and it was clear that auto nation providing great service at a competitive price. definitely going back for all my service

The experience was amazing until I encountered the cashier. I attempted to pay for some VW merchandise while waiting for my car to be serviced. I was told to not pay until my car was done so that it would be one transaction. I told the cashier that I would not have any charges for my car because there was a recall. She told me to wait anyway. I finished with the service technician and he gave me my paperwork. I then had to go back to the cashier. The technician said, ?you?re all set.? I said, ?no I have to pay for my items, I was told I had to wait.? The cashier looked at the service technician and said, ?oh, I didn?t think she was warranty.? I said, ?well you didn?t ask either.? I was pretty bothered by her lack of customer service experience. Her assumptions were uncalled for.

Purchased my CPO Volkswagen Passat last week my buying experience was quick and easy. Came in saw the car drove the car and Within minutes has the deal I was looking for. This is my second vehicle I purchase from an Autonation dealer and can say the team at VW Las Vegas is great.

worse used car purchase ever. they claimed they did a tune up on the truck we just bought after not even a week we notice a misfire, changed the spark plugs and these have no been done in possibly year or longer from the looks ! so had to pay out of pocket for a tune up on a vehicle we just bought ! but on paper even says tune up was done ! plus their workers like to ding doors with their vehicles on my personal vehicle even went through clear coat ! I recommend ihor hes beyond amazing but their used cars dont trust our their word.

Hands down would I reccomend AutoNation VW I was down from Canada and had some front end issues on my 2018 Golf R. Vincent walked me through a smooth professional process to cover it under my canadian warranty down here. I was grateful and appreciative that they could do the work but it blew me away when he had a loaner car for me. Hats off guys you really treated me like gold and would be somewhere I would want to spend my time and money. 5 Stars

they have donuts, water and internet, great service... thank yo Mark

It was a delightful experience. Customer service was excellent

Good service. Maintenance was done pretty quickly

Mark from service and his technician got my problem diagnosed and repaired, they did a through job, no more car alarm going off in the wee hours, well done, thanks so much!

Except for two people (sales and service manager) everyone else is a joke

I never write reviews on anything but this time I had to. My car was repaired in a really shot time and not only that the service experience with Vincent the Service manager ( Sahara Location ) is outstanding! All the people here are Very professional and nice. I would definitely recommend this Dealership to everyone.

AutoNation VW really have genuine care for me and my VW Tiguan! 6 years later and my vehicle is running as if it was brand spanking new! I am still impressed with VW! Thank you for your continued service and treating me as a VIP customer!

Everyone here are very professional and courteous. I have been leasing and buying Volkswagons for roughly 20 years now. There’s a VW dealership closer to me on west sahara but I prefer driving all the way to Henderson because of the warm customer service. They make you feel like you’re important to them. Thank you so much to everyone at AutoNation Volkswagon.

If you buy a car at Auto Nation VW, see Igor. He's the best! Bought 5 cars from him and he has taken care of my family each and every time. Thanks!

Kim and the team at VW of Las Vegas was outstanding! I had originally scheduled a service appointment for Thursday, but when I went to drop off my vehicle the day before they were able to complete my service the same day!

The service department is always there to help you. Jeffry and Mark are excellent, I have been taking my different vehicles there for routine maintenance and also repairs for many years. Thank you guys.

Mark was great . He helped me get back on the road

Dealing with car repairs is always frustrating and stressful. The team at Volkswagen definitely lifted my spirits making sure I was 110% satisfied with the service I received. They could’ve easily just let me walk away but made sure I would want to come back to them in the future. Thanks Mark and Vincent for making me feel valued as a customer it is much appreciated!

Kim, Service consultant was knowledgeable, friendly and her customer service was top notch.

Charlotte Wilson, at the Vegas dealership, was a tremendous help! I came in w my engine light on all stressed out as I was about to embark on my 4 hour ride home. She expedited my service and got me on the road that same day. Awesome customer service

Tyler made this whole process a positive experience.

I took My car here for service and Amazing 😉 service experience with Vincent the Service manager . All the people here are Very professional and nice. I would totally recommend this Dealership to everyone. I get my car service her all the time. Thank you 🙏

really appreciate it you guys do my oil changed with out appointment

Excellent service. Jeffrey Lopez is a true professional in the service department.

The service was prompt and I was kept updated by my consultant (Charlotte)on price and time remaining on repair

Jeffery from the service department is very professional and knowledgeable. Perfect customer service!

The service dept especially Mark is always courteous and professional. Mark let me in last minute and got me out of real bind. My car broke down. Without him I would has missed more work and been stranded. That's the way it should be. Care about the person not the company or the buck. However, VW has been a pain about this feedback. Two phone calls and a PM when it should be just a link from their website. Not that big of an issue. Again, however Mark was a hero and that's missing in big corporation customer service nowadays. Good job on him.

my experience was very good and pleasant.

I was due for my car service and I had no appointment. They took me as a walk in and provided top-notch service. Car delivered in a timely manner and they washed my car.

They did not give up until they got my headlight problem resolved. All though it took a few returns, they go the job done

Here is my experience. Lots of area to improve in. GM needs to engage in fixing the break down in communication within the dealership. Stop pushing unnecessary extra services. Learn you your customers are before engaging with. If commitments are made, know the commitments, honor the commitments. If the GM does not trust honorable customers they will not trust the GM. GM does not need to make excuses etc. because there are customers specially the senior retirees who have experienced all this nonsense in their life. AutoNation has some great employees who need leadership. Disgusting experience. Dealer uses pressure tactics and operates like a circus to make the sale. It is kinda fun playing them. Once the sale is made the process to close is a circus. No one knows what they are doing. GM enters the game in the last quarter using pressure tactics to sell extra services downgrading and bad mouthing my insurance company. I was promised on a Thursday that on Monday I will pick up my original invoice and all documents to register my new vehicle at DMV in Arizona. The finance person a two month recruit at AutoNation VW stalled me then told me nothing was ready. Never had the courtesy to call me and tell me they will not be ready. Met the GM. What an experience. She started to stall me. The conversation was disgusting and insulting. She blamed other employees. She is the GM and responsible to communicate with her employees and manage the dealership. AutoNation needs to make management changes to turn this dealership around. If any " customer service" exists " call me. Low end auto dealer.

Mark was a class act and exceeded all my expectations!! I can only recommend AutoNation VW Las Vegas!

Gus Martinez went above and beyond. Exemplifies what good customer service should look like

It was a very pleasant experience with Volkswagen Frank was very nice and answered all my questions he was very helpful

Recently bought a new Jetta from Auto Nation VW on Sahara. The entire experience was wonderful, and I'm very happy I chose AN over the other options in town. I was originally referred to a finance employee via a coworker, but never needed the connection, as an online salesman made quick, professional contact shortly after I'd been on the website "window shopping." Derek was a pro, the dealership was clean and beautiful and the stock was top notch. Every employee I made contact with made the process a little more simple, a little more enjoyable. Although I used a pre-approval with another bank, the credit application process and finance/signature process were a breeze and took no time at all without the usual upsell-palooza. Got a fair price on a beautiful car. Truly recommend you give their team a look.

experience was fine .. no issues.. However what coupons? I take the car there but have yet to receive coupons..

5 Stars!!!! My experience from start to finish was exceptional! From the time we pulled into the parking lot to being greeted by Manny, to taking a test drive in a 2019 VW bug convertible, to Curt who gave us a sick deal on my now beautiful car, to the closing of all the paperwork and being in the finance office for only 30 minutes, with Casey the Finance Manager, I have to say that this was by far the BEST car buying experience I have EVER had in my life! Thank you soooo much Autonation VW of Las Vegas for making my purchase smooth and fast! You all are the best and have a customer for LIFE!! Go and ask for Manny....you will not be disappointed!!!

The people are all friendly and fair and honest. Very nice place to do business

Customer service was very caring and friendly Recall for air bag was repaired in less than one hour I recommend Auto National for every one Thank you for taking a good care of my Volkswagen Tatjana

The staff is very friendly even when I?ve had my crazy kids with me.

We made a cash purchase and the dealer on Sahara Blvd Las Vegas NV wasn't able to get the purchase forms properly completed. We were contacted several times to return to their location to sign more Forms! Their financial teams are unable to perform their duties in an effective manner most likely due to lack of training and/or complete incompetence!! Stay Away!

Marko helped me out to buy my new Tiguan! He was very knowledgeable and was able to answer all of my questions and even add on to the safety value of this vehicle. It fits my family perfectly and I couldn’t be more impressed with all that was included and I definitely believe I got a great buy. He was incredibly helpful and I even had my 18 month old with me and he even helped me push the stroller and also engaged with my baby. He came off very genuine and was very personable. He didn’t come off like a typical salesman and definitely made the car buying experience pleasant! I recommend MARKO!!! I GIVE FIVE STARS!

Good Customer service very knowledgeable sales associate bought a new passat that im very pleased with I highly recommend this dealership.

Jeff the service consultant was fantastic. Thanks!!

Auto nation VW was great in getting the car I wanted at the price I wanted. Sales and finance teams were really friendly and made sure I was absolutely happy and comfortable.

great customer service, knowledgeable sales person, very accommodating, friendly.

good service

The service was 1st class very professional. Derek was very understanding and made everything so easy for us. I would recommend AutoNation Volkswagon.

Jeffrey was AWESOME! Very accommodating and made things very easy for me - I’ll be back!

I have been buying all my beetles there for the past 15 years! They always accommodate me and with the new service manager Vincent I will continue to be a loyal customer!

People are professional and nice to deal with, esp Jeffrey.

The agents were professional and thorough!

Justin always presents the facts clearly. Aiding me in making the right choice for my car repairs and for my pocket book

Awesome experience both time with Igor and Marko, go with them.

I’ve had nothing but GREAT service from everyone there. Igor is the best salesman ever. I’ve purchased quite a few cars from him and have always been very happy. He gets all 10’s from me.

went in had service back out in one hour, good service highly recomend.

Great service and excellent customer care.

Jeffrey L was my service advisor and did an outstanding job. My tire had to be replaced, and they gave me a spare until my new tire arrived (it had to be ordered). Jeffrey kept me informed on everything. He delivered superior service to me. Thank you!

jeffrey scott lopez is a very helpful worker. he will take care of you right away if you needed help.

Auto Nation Volkswagen of Las Vegas Service Department always goes above and beyond. I especially like to thank Mark Daddario for working with the warranty company and communicating with me through out (also thank you Mark for tolerating my many questions). Although the warranty company did not immediately approve the work which delayed the completion date, at no blame to A.N. Volkswagen. Because of the attentiveness of the Service Department, and the friendly staff, I will continue to purchase and service my vehicles at Auto Nation Volkswagen of Las Vegas.

I came into the dealer and was meet by Gustavo who addressed my problems quickly. what was suppose to take 1 hour to complete turned out to take several hours to complete to no fault of there's. Gustavo kept me up to date on their progress. end the end the problem was fixes

My experience came in waves. Walked in 30min before my online scheduled service, was found standing in front of 4 service writers, finally one of the Service writers greeted me ,asked for my name and telephone number, then pointed me to the right, said Gus is helping you with that. So I walked over 10ft to my left over to Gus, who then asks me what he can help with. He just heard the whole Initial conversation! Low energy in the department. I waited in the waiting lounge. Was very surprised of the obvious, ie. multiple seated with obvious rips and tears, wires visible and hanging from wall. Side tables weathered. Not what I expected from a Volkswagen Dealer. 1st one I've visited that was of such standards. Having said the above, once my VW rolled into the shop, I simply waited a reasonable amount of time, Gus's service and attention to detail was well above standards. And was on my way. My Tech forgot to place a reminder window sticker, not a big deal to some VW reminds me in car. Which leads me to think there is no check list of any sorts. 1. Bring up the energy! 2.Standards, Standards , Standards! 3. Begin to end check list! Thank you! Really a maybe on the first Q. Would I recommend

Excellent buying experience. Our salesman Derek Jackson was a pleasure to deal with and was extremely knowledgible.

Overall experience quite good. Was very pleased with salesman Marko Jokic.

I had a wonderful experience at the service department after bringing my TDI in for a glow plug light. They let me know when they would begin diagnostic process, when the process was completed, and when the repairs were completed. They repaired the fault and had me back on the road the same day. Both the advisor and mechanic were very courteous and knowledgeable. I would trust them with servicing my vehicle again.

The car buying experience was smooth until the finance guy signed my name on documents. Would’ve have never known if it wasn’t for the bank calling me and letting me know they wouldn’t fund the deal because my signatures did not match. After speaking with the GM nothing was done to correct the situation. This is a very shady dealership as far the finance department is concerned.

3hours for scheduled oil change refused to replace dry rot tires that were said to be new when one blew out

Very friendly, thorough, quality service. I will return.

Very professional. Easy process. This is the second car we have purchased here and will be back for another!

My salesman Marco was incredible. No pushy sales tactics. Just good information about my car the vw Tigan which I love. It was a very pleasant experience. Marco was fabulous.

Very good experience...Came in and was greeted by front desk, got me right in on to get the recall maintenance done...Beverages, donuts, and coffee/teas provided...Finsihed with 2 hours...Dealership provided me with a free car wash at the end

5 stars Marco was very friendly and helpful.

Excelente servicio en ESPAÑOL, pregunta por Manuel Vera (Mani)y el te respondera todas tus preguntas hacerca de comprar un VW nuevo en Auto Nation VW

Anthony Schempre Jr. and Tyler were very helpful and accommodating.

kindness, attention, and speed very good place to do a good business

When I left my car to be repair the service representative said will take one week to be finish . But they took three weeks . And my car still have the same problem . I’m afraid to comeback for guaranteed

Highly recommended.great customer service Recommending Jeffery he is awesome

Service dept. techs and in general all personnel courtious, patient, knowledgeable and very kind in assisting. Thank you!

My salesman Marco was very professional and knowledgeable. Any questions I had he answered. My husband was impressed. My Jetta is more than satisfactory. Overall, a very positive experience and would definitely recommend to friends or family.

I took my daughter to buy her first car. The check engine light came on the test drive and she was told they would fix it. All they did was reset the codes and turn off the check engine light. The car needs a turbo and they are refusing to fix it. She has had her car for 2 weeks with a bad turbo and the GSM and management staff refuses to help her. The want her to pay $1000 to fix it after owning her first car for 2 weeks. Great Job Autonation your staff at your Volkswagen store sucks.

I would recommend not buying certified pre-owned. We purchased a 2014 CPO Jetta in November of 2017, mechanically the car is awesome but in July the clear coat on the rear bumper started coming off behind the right rear wheel. Car Fax is a lie, the toilet paper you used this morning has more value than a Car Fax report because a car can get a complete repaint and not show up on car fax if it was not paid for by an insurance company. I brought this to their attention and the repair attempt was feeble at best, now I have burn marks in the paint from the buffer and not smooth paint on the bumper where it was painted, they painted it behind the dealer not at a body shop. The service manager thought it was acceptable but it looks like crap. Do NOT buy the piece of mind line because if you do you may end up like me, making payments on a vehicle I could have purchased on Boulder Highway at a we tote the note lot and bought an extended warranty and got a better outcome. I wish there were a way to post the way the paint looks now, you would be in horror like I am thinking that the trade in value of this vehicle is greatly diminished by the repaint. The people are very nice like Igor who sold us the car but don't expect to much from the back end support. So to summerize, shop around avoid all autonation dealers, it is a corporation and they are all run the same way, sell you something with that "piece of mind" line and just like the car fax it's an empty line of crap.

Nice facilities and friendly associates! Will definitely come to this location again!

Amazing service and attentiveness at Volkswagen on Sahara!

I only go to Lisa for my repair are oil change. She takes good care of me. She really knows her job.

Lisa always goes above and beyond to make sure my repairs on my car are quick and painless! She always explains the repairs and charges very thoroughly.

Bought a 2005 Jeep Wrangler from this dealer on 06/02/2018, that has supposedly passed their used car pre-inspection. Had it two days when we realized that it was slipping gears because the transmission was bad. Took it back during the five day return period. Salesman asked if we would let them try and repair it, to which we stated that was fine as long as it did not impact the five day return period if they could/ would not fix it, to which he stated no. Thus begins a month long saga of the worst customer service I have EVER had. The short story is that it took them two weeks to even give us a straight answer as to whether they were going to attempt to fix it. Three weeks later, they still did not have the parts to repair it, after telling us they were on order and would be arriving in a couple days, several different times. We finally went directly to the manager of the dealership to get a refund. This now began another three week saga of attempting to get them to send a refund check to our bank. Without a doubt the worst attitudes and worst service I have ever experienced.

Very knowledgeable and professional sales person. Overall. it was an excellent experience!

Be warned: This company is full of liars from the finance manager to the sales manager. Almost a year later and I am still waiting on a refund. Every couple of weeks they come up with a different excuse or paperwork that they need. I have sent them everything they need, via email so I have a paper trail, and they claim they never got it or someone quit and they have to start over again. Worst dealership in Las Vegas! Nothing but lies and incompetence.

I had an excellent experience with my Volkswagon Tiguan sale, my salesman was Ihor Marchenko. He went way out of his way to make sure that I was happy with my new car and he delivered exactly what I was looking for, plus more, he made my experience stress and was never pushing anything on me. I love my new car and I give Ihor a 10+ all around! Excellent salesman and I will definitely send my friends that are looking to buy a volkswagon to him in the future!!

The process was easy and smooth. Dimitre and his staff all took care of me and got me the car I wanted.

Very happy with the service I received. Even though I did not buy either of my VW’s with Autonation VW, I will continue to bring them both for service. Then down the line, perhaps a purchase too.

He handle the trans pacific sale( Hawaii to Las Vegas ), with ease and graciousness.

Mark, my service adviser was great. They did a complete inspection of my 2013 Passat. He advised me what I needed. The price was good, the quality of repair was also good. But the best part is the warranty. I will return for future service.

Once again this dealership has proven to be a joke. The service department and the staff do not know how to take care of their customers. I was just informed that Mark Gilmore is the service director I know he left that dealership for a while but I guess he is back. Mark instructed another employee to steal parts off of my car like my lowering springs. They called me a liar and then when I gave them proof they had to reimburse me and the old store manager apologized. This was a few years ago. I gave them another chance recently and they have failed again

Everyone was very friendly & top notch service!! The apt was easy to make. The apt went smooth & on time. & I'm thankful for the snacks & drinks in the waiting room.

My fiance & I had a great experience at VW, Anthony Winter was our car salesman who helped us find the perfect car for me. He was very transparent, professional & answered all of our questions. We are very pleased with how smooth the whole process went. I would recommend my family & friends to this AutoNation VW Dealership! :) Thank you again Anthony!

Roberto in Service was exceptional...I am 71 years old, from NY, and set in my ways...not your favorite customer...Roberto was able to turn my anger into a positive experience...My car almost ran out of oil...2015 Jetta. No spots anywhere ...no leaks anywhere...Roberto calmly explained all the possibilities to me....very satisfied

Tyler was amazing and the whole team made my experience fantastic!

Good job. Rep was helpful - explained repairs. Finished work in the amount of time Rep told me. Car sounds better now.

The service was prompt, even if I had no previous appointment. The problems I had ( two ) had been resolved very satisfactory and in a timely manner.

Went in for 50K mile service on my VW Golf. Jeffrey greeted me immediately and explained all aspects of required service in detail. He was very respectful and courteous. My car was finished promptly and even washed. I have a lot of confidence in this dealership and will continue to bring my car in for quality service.

One of the easiest dealerships to work with, made buying a VW stress free!

Lisa in the service department is a woman of her word. She is very prompt at returning phone calls and following through. She helped me through challenges I had with my vehicle.

The staff is very nice and Igor my salesman was amazing. Very friendly, helpful and funny. He definitely made the car buying experience easy.

Bought a new Jetta from Tyler Cloud great person. I knew him from Bocci. No problems great salesman would refer him to anyone

My wife and I have been talking about upgrading from a 2011 Golf to a 2018 GTI. I am currently stationed in Afghanistan so I had to do everything over the phone. My rep was Derrick Jackson and he was very helpful and informative. I called on January 21st, 2018 and my wife picked the car up the next day. This is my 5th VW in 15 years, but I've never been more pleased with the service. Definitely would buy from here again and would HIGHLY recommend Volkswagen Auto Nation.

Great service I went in without a appointment and I was taken in right away and I was out in no time.

Hands down Roberto in services is the best!!!!! He wooed me over when I came in a few days later after my initial visit, he remembered my name and what I need done to my VW Passat. His customer service is beyond standards as I work in one of the major casino, with that kind of customer service I would hire him on the spot. I am so looking forward to my next visit, and will only take my car to AutoNation VW and hope that Roberto will there to assist me again.

We were very well taken care of. Service was through and efficient. Even when we requested a few things while the service was being done, they were on the ball.

These guys are AMAZING!! They listen to your concerns, questions and give you the best service! Great job guys!

They are always great . They take care of all my needs and go above and beyond .

Had a very pleasant experience buying a new car with VW AutoNation. My Sales Consultant, Rod Phomvongsa professionalism, honesty and knowledge made my shopping for a new car much easier and less stressful. The Financial Manager, David Serrano did a great job explaining the sales contract and financing of my new car. I would highly recommend VW AutoNation to friends & family.

I can't believe this place awesome customer service with no pressure. I told them what I wanted and Curtis and Merko where looking for it right away, let them know that I had a car to trade into they told me don't worry we will make sure to give you a great deal. I keep telling them the numbers had to work for my trade in or I would not buy the car at all, they gave me the BEST DEAL in town and Merko is an awesome person, all of them are not pushy sales person.

Excellent customer service definitely would recommend to family and friends.

Excellent customer service...highly recommend! Kevin did a great job!

At least this Dealership wanted to make a Dale and give you incentives.

Nice people; Frank, Anthony and David very profesionals and helpfull on my buying experience. My Tiguan is the second car that I got from that place, and per sure, will not be the last one. Thanks guys.

The entire experience working with Kyrylo was outstanding.

It a very good experience, because the people were very good and very accommodating and they know there job.

Great people. Very proffesional they make comfort and try help about the car you looking for and the payments can you do.. Great experience

Lisa is always friendly and remembers your name , always honest

Middle od June this year the air conditioner started giving us trouble. It works but takes up to 15 minutes to start. It's 2016 Passat and we never had any trouble till then. We took the car to Automation 4 times to fix the problem. The dealer continues to insist nothing is wrong with the air conditioner, and Lisa Abbott was rude.

I want to salute AutoNation-Volkswagen teams. I had been shopping for a truck for three-months and found the perfect deal. I think and further salute is Eric, Rocky, Kevin, Daniel in finance, and mostly Tyler the geek, who keep me informed over the months of searching alerting me when (my) truck was on their lot. Other dealers did not "serve" my needs as well as they did. Do I think I will go back to them? Yes. I think if your shopping around take a few minutes to see there lot, and I'm sure you'll be pleased in cost, finance, and above all, service-de-vintage style. Salutes Team AutoNation Las Vegas, Nv.

The service has been nothing but excellent everytime I go there. Fast, curtious, and professional. Mark is usually my service manager, and he is just awesome...by the way the donuts, coffee and cold water, make your wait even better.....

I went into Auro Nation Volkswagen not looking to get a new car but just to do some research since I already had a different brands leased car with the lease not being done for another 4 months. I was greated by Marco and Egor who were the nicest and most efficient people I have met at a car dealership. They have me a great deal that I could not resist and got me out of my Volvo and into a Volkswagen! The process was short and to the point!

Wonderful experience with my trade-in for a new Tiguan. AutoNation gave me the best price for my old Tiguan, Dmytro took the time and care to answer all my questions, the financing process took less than 30 minutes, and follow-up since I purchased my vehicle has been spot on.

We coming there to get our car serviced and Lisa Abbet is the one that helped us every time we come in. We've been doing business with the app for the last 10 years and we will continue to do business thank you for having someone wonderful like her to help us . ??

Outstanding communication and appreciate the discount.

Great cars and great services. People are very friendly! Nice place to shop!

We were pleased that our car was completed earlier then expected! That rarely happens! ?

Lisa did a great job as she usually does in taking care of any service that is required.

The one star is just because if not I can't post the following review. This is the experience that I got today from VW and your dealer AutoNation Volkswagen Las Vegas. My Volkswagen Tiguan battery was dead this morning, so I decided to call VW roadside assistance around 8:11 am and they told me that “they will be at my home at 9:30 am”, they never showed up and I called again, they told me wait 30 more min. because they were on their way.... 30 min later I called VW again and they apologized for being that late and asked me wait another 30 min, finally around 11:20 pm I decided not to wait anymore, thanks god I have AAA and they came to my home in less than 20 min. and started the car for me. I went to the dealer VW AutoNation at Sahara Ave because also the service light was on. They received my car to perform the service and I asked the service guy who received my car about the price of a new battery because miraculously the warranty expired yesterday!!!! The service guy gave me the price for a new battery but I decided not to buy it from them because the price was higher than the one offered from AAA. THE SERVICE guy was so mad that I didn't wanted to pay for a new battery that he told me that they were full and they didn't had time to perform the service until next week all these after I refused to pay them for a new battery. All this is really unprofessional from this brand and from this dealer, and I don't want to mention problems that I already had with my previous car (another Tiguan).... People stay away from VW if you can and if not at least try a different dealer.

Our sales associate was very knowledgeable and did a great job getting us 2 jettas!

These guys did an awesome job . The deal was so good, with great terms, there was no need for haggling. Tyler Cloud and Anthony Winter-Carter both worked very hard to accommodate my special needs. There were about 3 days of required service work to do the modifications I required. Tyler and Anthony pushed the service department to do a comprehensive job and meet my tight schedule.

It was a great experience to have Derek Jackson as my salesman. He and the finance team kept me comfortable throughout the process and in the end I was completely satisfied with my purchase.

It was a great experience to have Derek Jackson as my salesman. He and the finance team kept me comfortable throughout the process and in the end I was completely satisfied with my purchase.

My salesman was Tyler and he got me in my new 2015 Black Jetta which is now my new baby. Low miles only 2k down and affordable monthly payments. Woo whooo!!! I would totally recommend him and Autonation. Queisha

Purchased a 2015 nissan pathfinder from autonation Volkswagen and everything was great from my salesman "Dima" to the finance manager Yoshwa. Everyone one was extremely helpful and easy to work with. Thank you.

This was my verry first car pyrchase and it was amazing, My 2 sales people Tyler and Derrick were amazing, i was extremely happy with their help and amazed on how they knew the answers to my questions right away, they even sold my parents-in-law a nee car, they said that it was the verry best car sales thst they ever had gone thu (over 20)

Service was good, appointment was for a specific time ,when I arrived on schedule I was taken to appropriate place to wait for vehicle.

Best experience getting a new car they made it very easy and very friendly

I feel like Jeffrey Lopez worked very hard to guide your techs to accomplish a routine service of my wife's 2010 Beetle, AND,take care of a more serious problem with the AC.

What a pleasant, efficient, and quick service writer. Lisa knows her stuff and under promises and over delivers!!!!

Autonation VW really made a good impression on me. They were very informative and I didn't feel stressed or pressured the whole time I was there. April and Tyler made my experience welcoming and answered all of my questions. The whole vibe of the dealership was different compared to the prior ones that I had visited. There was one dealership that I visited pushing me to do a credit application when they knew I just wanted to finance personally through my own bank, but this place was much different. Overall, if you're looking to purchase a vehicle, I highly suggest this dealership. Everyone is very friendly and you won't be pushed to upgrade to a car you don't need/can't afford.

Chris in service was great! They found the issue and fixed quickly. Added bonus they washed my car. I know I paid for it in the long run but it was a nice touch. Thanks!

Awesome customer experience. Quick car buying and service package was outstanding. thank you

Lisa Abbott was great. Very personable and professional. The service to my Passat was done promptly while I waited. I will return.

Its was awesome ++ Jeffery did a good job, thanks for the great service!

We have always had great service at this dealership. The staff is friendly, helpful, efficient and knowledgeable! If we ever have any questions or concerns, they are dealt with quickly and we have had no difficulty with our car. On our most recent visit we were helped by Mark - he made our day!

Let me cater to you, 'cause baby this is your day..." Autonation VW is awesome with their customer service. There was a mix up with my appointment and normally they can't do service beyond 11am and I showed up at 11:30 but they still took care of me though it was their lunch time. Also, they served me pizza after I already had my donut and coffee. That's quality customer service! Keep it up guys! I'll see you again for my next oil change!

Great experience . I test drive a few and settled on the Passat. It's close to home and I can visit in a short drive there.

I would like to thank Mr. Marchenko for his great professionalism and willingness to help. Mr. Marchenko was a great asset, very product knowledgeable and friendly. I will certainly refer friends and family and as for myself I will continue to do business with Mr. Marchenko awesome experience. Thank you!

always polite and they explain service being done and services required and or completed. prices seem fair considering the smallness of LV waiting area always clean and supplied with reading material if you have to or want to wait. Just a very pleasant experience and good staff

Great service very pleased .highly recommend great costumer service

Been coming here for 1yr now for oil change. This place been good to my car. Tells me what I needed and what need to repair or replace. Always nice and fast service.

Thanks for all the help Jeff. Make sure to come back for services and thanks for putting up with my dad

This place is the best. Go see Ihor Marchenko, greatest salesman ever.

Lisa Abbot is fantastic!!! The facility is clean and the repairs were accurate and timely.

I started looking at this place because of a rating I saw regarding one of the sales managers Kurt. Thank you to whoever wrote that review, it led me to an awesome car buying experience. These guys were amazing. I drove 500 miles each way to buy my first brand new car and I didn't regret it for a second. Derek was a phenomenal salesmen, Kurt was an amazing manager who had my care at the forefront the entire time. I brought my 6 year old son along for the road trip and I have never seen a crew so family friendly. At one point my son must have played with at least half the staff. These guys post cars at fair prices and are awesome on trades. My wife is looking at a new car as well and I wouldn't hesitate for a second to take the trip to auto nation if she decides on a VW. Thanks guys for all that you have done for myself and my son. He loved making airplanes with everyone.

Lisa Abbott is the best service advisor I've ever worked with. Overall both Vegas Cadillac dealerships could learn a thing or two from Auto nation Volkswagen.

This was by far the best car buying experience we have ever had. Our salesman, Frank, was outstanding. We talked about what we were looking for, price and test drove a Jetta all within an hour. The financial end of the transaction took a couple of hours, understandable to a point. Our time with Alexa in financing was just as pleasurable as the time we spent with Frank. Two great employees for AutoNation.

Was having an issue my 2010 GTI and took it in for repairs for a high fluctuating rpms issue. Dealer said they fixed it, minus the OEM spark plugs, got those replaced and still having the same issue. Took it back Friday and said they fixed it again, on the way home same exact issue. 2 trips to the dealership and $2000 later, have to make a third trip in the morning.

Excellent customer service. Lisa very nice and attentive. Thank you

I had my car towed for a steering wheel column lock defective message which when investigated it was suggested I seek immediate repair. I had my car towed to Autonation VW. Lisa Abbott was my service advisor. She contacted me to find out the exact problem and from that point kept me apprized of each phase of repair from having to order the part to the completion of the repair. She was wonderful.

Employees were extremely courteous & helpful in fulfilling my VW needs.

Excellent Car and Excellent Service, super Fast, thanks to Dmytro Ryzov to help me with everything, I’m recommend it to my friends. Thanks Again

Had my jetta serviced. Got in n out.Fast and friendly Thanks

Really content with my over all experience. My sales person Kevin was very professional and knowledgable on every aspect.

This was the absolute worst experience I have ever had at a car dealership. My wife and I showed up having already picked out the car that we were going to purchase before hand. We had a check in hand ready to purchase the car. We finalized everything with our salesperson (who was helpful). After that it took an additional 3 and a half hours before we were brought back to sign papers. When they finally brought us back to finish the deal they gave our papers to the finance person who had only been working for 2 days while the experienced finance manager was laughing with his cooworkers. If the dealership would've been busy I would've been more understanding but we were the only people there!! This is a clear sign of horrible management. I would avoid this dealership at all costs.

We came in today with financing in hand, expected to be in and out within an hour. The process took nearly 4 hours. The staff knew we were in a rush on our way through to California, but we were left sitting in the lobby for over two hours while it appears nothing was being done to get us on our way. And in the end we ended up correcting the finance guy on his math � Our salesperson Tyler was excellent and made his portion of the deal a breeze! Everyone else was slow and inconsiderate.

The team always remembers us when we go in. So great that I brought my husband in to purchase a car with them!!!!

Great customer service. Derek Jackson was a true gem of a salesman. Not too pushy and helped me find the exact right vehicle to fit my budget and needs. Also, thanks to the finance department for approving me so quickly and with very little hassle on a vehicle that I thought was out of my financial bracket.

Took my car because my check engine light was on and my regulator is out on one of my windows. They said they needed to test the battery. Upon giving me my car back the radio now has this loud static noise coming from it. They said was because I needed to replace the battery. Now the battery is replaced the radio is still making the noise. Now they are trying to say it's a ground issue, but my car didn't have the noise or an ground issues before they did whatever they did to battery. Now they are refusing to fix a problem they caused. Had to file a complaint with corporate this morning. Hopefully I can get resolve for this issue, especially since my radio was working fine and had clear sound prior to they touching it!

Went to my Usual Tech. Employee Ms. Lisa Abbott. Ms. Abbott displayed an all business approach and is very precise in her work. My Car was serviced in a reasonable amount of time and I love the fact that it is always cleaner when I leave then when I drove it in. I am very confident in AutoNations Service Dept. and love the Donuts!

Very pleasant. Personnel polite and respectful, not pushy.

My dashboard message indicated that my Passat needed an oil change NOW. I Just drove from Los Angeles to Las Vegas and never been to this dealership. I anticipated a problem scheduling immediate service. Mark was able to "squeeze" me into the schedule. I dropped off my Passat and in a couple of hours the service was completed and the car washed.

Bought my 2015 Certified Pre-Owned Passat here after just moving from another state. Tyler was fantastic with helping me via phone and email before I moved. The staff were all really nice and helpful when I finally went in person. Previously owned a Jetta and I am totally in love with my Passat. Would definitely recommend going here to buy a car!

autonation volkswagen owes me $1369 partial refund of an extended warranty. they have owed me this money for 2 months .. but now the finance mgr Jason won't take my calls or answer messages. I'm an 82 yer old woman . but not a STUPID 82 year old woman. I called, for the last time, today and left message .. again. Monday I plan to file a grievance with BBB .. and also go to small claims court. in retrospect, their salesman Tyler is a wonder. polite, competent and all about customer service. but everyone else, from the Gen Mgr to the Finance Mgr gives a whole new meaning to incompetence. I am not asking for special anything .. I only want what I am legally owed. DO NOT .. repeat .. DO NOT DO BUSINESS WITH THIS COMPANY. THEY CHEAT !!!!

They are always professional, jeffrey was nice all throughoutm

Great and wonderful service! Everyone is so nice and friendly and just professional and I always tell everyone about this store.

Steve was very caring and gave me good updates. I will return

Igor is smart witty and straight forward. He helped us find a white fluffy cloud like paint job and a jetta that purrs down the highway if that makes sense.

I was satisfied with the service, however, my check engine light turned on shortly thereafter. I had a bad experience with the VW Dealership in Henderson. They disconnected the wire the shows the outside temperature right by the gauges. Then wanted to come back and were going to charge an arm and a leg to fix it. Luckily, my friend searched hard enough to find it that same day and just connected it again. So after that, I was told that when you service your cars you need to watch to make sure the job is done, and ask for any parts taken off, and that often times the service workers will mess with something to have you come back. So hopefully now the check engine light will turn off soon.

My car battery needed to be replaced. Lisa went above and beyond to get the warranty extended for me. She is the reason I come back!

Great service! Love this location!! Tyler was awesome. Anyone wanting to buy a car ask for Tyler! Got my 2017 beetle, and I couldn't have been happier.

Love my 06' Convt Beatle. Always see Lisa Abbott when I take my car in to be serviced, she's the best!

I have had my Passat for almost 3 years, on one hand in the past I would not have any further use for VW Auto Nation. My experience with Chris was fantastic, very helpful. I can't believe the difference.

I forgot to mention dealing with Barbara was also the best experience ever. In the past I would not recommend VW Auto Nation at all. I have changed my mind. I would now. Please note both Chris and Barbara where great to me.

Top notch from vehicle drop off to pickup. Communication during the process and timely updates were great!

When the battery suffered a catastrophic failure late in the day, they got it replaced first thing in the morning. And did some recall work as well. Without having to be asked or make a separate appt.

Lisa was great making sure the process was easy and seamless. I took my car in for its first check up, oil change and tire rotation. Dropped it off in the morning and she called me when it was ready. When I picked it up it was so fast! Thank you Lisa!

Overall good customer service. Would recommend this place.

bought new beetle. like it. think it is a good place to buy a beetle in Vegas.

Very professional ,timely,good costumer service,convenient location,everything went well.

Terrible service, never coming back here. It definitely changed my mind about Volkswagen.

It was quick, easy, and got out at an appropriate time. The technicians were understanding and my car works great now.

I was referred to this dealership by another dealership in another state. I found the car I liked and needed here. Yoshwa Shields was knowledgable and concerned that I got the car that fit my needs, but was also the best for me personally. I am very pleased with this low milage well kept car. I also like its quality and design. It is quiet smooth and has every feature I want and is user friendly. The knobs and handles even seem right. Again, I like the car I ended up buying and am grateful for all the knowledgable and friendly people who helped me get it right.

Scam scam scam,,I can't believe, I walk away from sales manager who is really scam as...ll

I gave ip buying car here. No thanks service is bad

I never come back,no gracias señores,,bad service manager

This place sucks. I never buy car here.sales manager is so bad ....don't buy car here people

A simple in-and-out for the 30k with one requested fix on top of the normal checkup. (squeaking driver's seat). All handled quickly and expertly.

Yoshwa Shields is the go to guy! I came to AutoNation at VW and was greeted by Yoshwa who was very professional and easy to talk to. I told him the type of car I was interested in and within a few minutes we were test driving. I ended up finding my new car that day and the entire process went so smooth. He explained all of the paperwork with me and kept me updated along the way. There was no haggling so I didn't feel like I was being cheated. I feel so lucky to have found AutoNation. I will definitely be coming back to AutoNation VW for all my future car purchases. Thank you!!

I tried to buy a car there and the customer service was bad. Went accross the street and bought Toyota!

Stopped by to check out their cars. Sales person was extremely rude. Won't be back.

Really bad service. Will never buy a car here . Sales manager was the worst

Excellent service , family feel and very polite and friendly. Bought a Jetta new from here and they bent over backwards to accommodate us. Thank you

Sales people are horrible i gave up buying a car here. I would not take one if they give me one for free. Ihor was the worse one at thia place.

Bad service.i will never buy car here......stay away from the this place

Bad services.stay away from this place.worse experience.i gave up on deal.big rip of

Poor service, rude people, avoid this place with big loop around

This place is horrible. I've never been more insulted by the sales teams incompetence. Once I was able to speak a manager I thought I would be able to get some answers. But I was even more surprised that the management team there were twice as bad as the sales team. I used to like VW, but this experience has turned me off of the whole brand in general. I definitely will not be recommending VW or this place to anyone, ever.

Horrible service! Customer finance manager John Arnold is a thief! Sales person Ihor Machenko and entire group is a total scam!

Worst customer service of all dealerships in Vegas, dont buy car here,to all european community,, dont buy VW's here.

Stay away from this place. They will rip u off, and only take your money. They don't provide the service that they clam they do.

I trade in my cc for Jetta GLI YESTREDAY AFTER I SINGN PAPER AND GO HOME I REALASED THAT I DONT HAVE DEAL AS I BEN TOLD I COULD It sleep all night and this morning I go to dealership ask them to returned car and get my car back I ben trow out from property and told if I came back I will be arrested for transposing after buying tree cars pay off two car I will put this on tv how they hustler up people

Great service! Took me to work and picked me up from same. Worked with me on priorities of what car needed so I didn't have to spend a lot of money altogether. Mark D. Took great care of me!

Pleasant experience. Always kept me up to date on stays of repairs.

Christopher Guilkey immediately greeted us when we walked into the service lane. Very nice and as us what the problem was and listen to everything we had to say. When told us not sure how long it's gonna take to find the problem, we waited in the lounge which they provided complimentary water bottles, coffee, and DONUTS!!! I mean what can be better then that?!?!? All in all it took about 2 hrs and they wash and tire shine your car too. Excellent job guys!

I had a great experience leasing my new 2016 Tiguan. Ihor Marchenko was helpful with the whole process. I would recommend this dealership to everyone!

I purchased my Golf from Auto Nation. It is not the closest VW dealer from me BUT it was the dealer that FOUND my car! So, out of loyalty. I returned for my oil change. Good value and service AND friendly, competent staff.

Jake in the service dept was just wonderful! He took his time to explain everything to me(sometimes more then once). He put me at ease. Now that's a 1st!!!!

The people and the service desk were very eager to help.

It was a busy day so there was a bit of a wait, but the time went extremely fast. Everyone I encountered was extremely friendly.

I could not completely consider this guy Tyler a salesman. He's more like a Brother or Advisor for Volkswagen because he knows the product and was not pushy. He knows how to help in most precise way as possible. He made my experience with Volkswagen even better than before.

This is the easiest car deal I ever made. I bought my Golf at a fair price and got paid for my trade ins.

Excellent especially Jeff and the shuttle driver. My van is always returned clean and I get recommendations on what it needs. Jeff checks for recalls every time I am there.

Every single thing was perfect. No issues at all. From scheduling to pickup.

Awesome experience with service department and Jake Conlee! We hit something on our drive from Reno to LV. Made it to the dealership and it was clear that we were not going anywhere else. Jake helped coordinate with our auto insurance company for the repairs. He was persistent in ensuring it was fixed in a timely fashion and stood by his word about the cost. He was awesome! Car was fixed and we are happy.

Overall, excellent and the service was great. They're always welcoming.

As it advertising on TV and internet, I went to AutoNation Volkswagen VW Las Vegas to check out model year end sale deals. I drove home with a new Jetta in the same day. It was a good buying experience with knowledgeable sales and finance staffs.

I was very satisfied with the service I got from my service advisor, Jeffrey Lopez of AutoNation VW.

i took my car in for a complimentary check and was treated with respect and had my car done in the time frame they gave me. I have always been treated very well and my car was done in the time stated it would be.

The service manager was very considerate and helpful. They were very quick to fix the vehicle, and return it better condition than received. The service manager ever gave dealer information where the car was being shiped to my daughter and where she can service it.

I purchased my car a couple of years ago from this dealership and had a great experience. I return regularly for service. Lisa and the service department always takes great care of me and my car.

Service was good. Lisa was fantastic. I came in because my battery died and at first the service manager wanted to charge for a new battery. I only hadthe car year and 10 months. She saidthat thebattery warranty started on the born date of car. In my opinion this is ridiculous. Why would i be charged for a battery power when i don't own the car yet. Iv had other vehicles and never heard such a thing. I like mycar and my lease is up in a year. Its the little things that matter. Not sure if ill stay with VW. Again lisa was great.

I take my 2001 VW Passat to Lisa Abbott at AutoNation Volkswagen Las Vegas. She is professional, efficient, and always knows what is best for me and my car. We bought this VW new in Portland, Oregon and it has been through two kids learning to drive a stick shift, has driven across the US a few times, survived golf ball sized hail in DeSoto, Iowa, and lived in Nuevo Leon Mexico for two years while my daughter was on a job. Lisa got us through everything and keeps us on the road. Many thanks, great people, great service, great cars!

It was a two week process getting my new car, not because of the dealership but because of personal decisions. Yoshuwa was amazing through out the entire process, he kept in contact with me to let me know what was happing with paper work the whole time. He also made the process very smooth and saw it through he never pushed us off to another sales person. I've had my Jetta for a week now and I absolutely love it !

I have purchased 3 vehicles now at Auto Nation Volkswagen and have had nothing but exceptional service and always leave satisfied.

took my car in for an oil change, and found out I needed some fairly extensive repair work. service advisor Jacob was great, offered me loaner car, and kept me updated throughout the repair process.

Excellent service! The check engine light came on in my GTI while on a road trip. AutoNation took care of everything and made sure it was all covered on my warranty and that we were back on the road quickly. Thanks for a great job!

As usual, even with a change of personnel, very good.

Agent Frank DiCerbo is a friendly person, he worked with you(not trying to haggle up prices). No hidden fee's and pretty clear on the numbers. I would highly recommend to a friend or family member. I bought a used 2012 GMC Sierra SLE and love it.

My check engine light came on a few weeks ago. Calling in to make an appointment was fast and easy. I always work with Lisa in service because her custom service and knowledge can not be beat! She always takes the time to explain the process and calls to give me updates on the progress. She truly goes above and beyond to get me back on the road as quickly and smoothly as possible.

We almost hated to start looking for new cars because we dislike the high pressure atmosphere that we have encountered with past new cars. However, Frank at AutoNation was helpful and friendly without the high pressure.

I just purchased my third car from Autonation VW. All three times I entrusted Mr. Yoshwa Shields to get me through the process with out wanting do pull my own heart out for walking through the door. We all know that even when your credit is on point and your research has been done, just having to be there is exhausting. Mr. Shields is a top notch sales consultant that won't BS you having you hating your purchase the moment you get home. If you want to be treated like a human and not a fish then give Yoshwa a visit. Autonation VW, By the time I come in to buy my 4th car this man needs to be promoted at least once or twice or you guys are messing up. UPDATE...when you are finalizing your purchase go ahead and buy the rim and tire insurance. It has no deductible and is fairly reasonable. I have been on many a convoy through streets of Baghdad and it pales in comparison to Las Vegas. Do yourself a favor. Today I was on 15 south in the middle lane and ran over some crap in the road with both right side tires. Both tires are unfix-able. Thank goodness for the insurance.

Very good experience. Jeffrey was very helpful and the process was quick and easy.

Since the moment my son and I enter the facilities, I felt that it was the right place to be. Costumer service was excellent. It was a Memorial Day and we had the opportunity to enjoy with your team delicious hamburger and hotdogs. It was a great experience.

The staff at AutoNation VW Las Vegas (Alex S., Arnold and "Uncle" Chris) deserve kudos for being so incredibly friendly and adroit. They made the purchase of my new VW Jetta both straightforward and memorable. AutoNation VW Las Vegas is the paragon of what a good business should be.

Fast service. Very helpful. Great experience. Wish you guys best!

Lisa Abbott is the best. She takes excellent care of her customers! If you visit the service department be sure to ask for Lisa!

Thanks for your help Tyler! Smooth transaction. I have purchased 3 vehicles from Autonation through out the years. Always a great experience! Repeated customer, Fay Dye

We have now purchased four cars from this dealer. Love our salesman, Ihor. Robin, the manager is always a pleasure to work with. Absolutely will be back for car #5!

Derek Jackson was fantastic! He listened to what I wanted which lead to my new car!

Let me first say, wonderful buying experience. My wife and I have bought many cars and the VW sales representatives made it painless. Delilah is amazing she got us the vehicle we wanted with an amazing price! Everything was established before we even step foot into the dealership. Just test drove and signed the paperwork, out in 1hr. Awesome!!!! Would definitely recommend this dealership!!!

I highly recommended David Stamps. As a salesman he always follow up his customer if they have problems. He is very polite person. I wish you the best of luck. For Service Advisor, Jacob Corlee did a very good job.

Pleasant customer service , my appointment time was kept, great follow through.

Although I preferred the dealership before AutoNation took it over, the people who are still there after my 10+ years of doing business with this dealership, continue to take good care of me. In particular, I commend Delilah Marquez for always going above and beyond, and the staff who work with her. Delilah's customer service and caring are outstanding.

Very pleasant experience, got me in right away, nice waiting facilities.

We recently purchased a VW Jetta from Autonation VW in Vegas. We worked with Yoshwa Shields who made sure the process was super efficient and fun! He answered all of questions and addressed any concerns we had. We highly recommend him if you're in the market for a new car, and will use him again for our second car soon! Thanks, Yoshwa!

Justin B., service advisor, does an excellent job.

I contacted AutoNation VW as I was shopping for a new car, my 2012 Jetta lease due to expire in June 2016. I had gotten a price from the other VW dealership in town and was probably going to finalize that deal when I saw the TV ad for AutoNation VW. I contacted AutoNation VW by email and almost immediately heard from Tyler Cloud Tyler emailed and called me as well. I told Tyler what I was looking for, what type of car I was driving and how much I wanted to spend a month as well as what his competition was going to do. Tyler assured me that AutoNation VW would get me what I wanted and at a better price. I have to say I figured they would match the other dealers offer or better it by a few dollars. I was really surprised when we went to AutoNation, met Tyler and the finance Manager Robin. Both guys were extremely knowledgeable, very friendly and not hardcore sellers. I would RECOMMEND AUTONATION VW, TYLER CLOUD and everyone that I have encountered there. I got the car I wanted for less than the other dealership was offering per month with less down as well...but I feel that Tyler was really interested in getting me what I wanted, not just another sale. This is my 5th VW and my 4th Jetta lease!! I have been through this process before and this was probably the easiest and most pleasant negotiation for a new lease, Robin was really great too! My husband was equally impressed as well. My daughter who drives a 2006 Jetta is going to be looking for a new car and I will highly recommend that she call Tyler Cloud and AutoNation VW. I know they will give her the best deal. Tyler didn't just sell me the car, he has followed up with me since and helped with syncing the bluetooth for me as well. I feel that Tyler and everyone at AutoNation VW are there for me if I have any questions or concerns now and in the future. They have my future business!!

I just bought a preowned vehicle at Autonation-VW. Las Vegas I went in and met up with sales person Ihor Marchenko and he led me to my dream car - 2014 Turbo Volkswagen Convertible Beetle. Once I test drove the car I was hooked! I came back the next day and drove away with my dream car. Mr. Marchenko even set me up with a referral to get insurance since my own insurance carrier was not available to change policies. His referral set me up immediately and allowed me to take my dream car home that same day. Mr. Marchenko invited me to come back after the weekend, so that he may sync my car up with my phone and went over all the electronics and points in the car. I met with the finance department and was very impressed with their detailed explanation of the warranties and such that can be purchased at the time of the sale. Everyone made me feel at home and were very pleasant when I came back to pick up the paperwork and Green slip. Autonation-VW Las Vegas was very accommodating and attentive to me.

Today I went to my complimentary check up for the first time it's been a month since I had my car they checked everything to make sure everything all right but my car they called me to make the appointment, I just thought that was so cool I would like to thank David Stamps that helped me. Thank you Jake in the Services dept I really like how to answer all my concerns. Carmen Green

Thank you so much to Hector and Irving on their outstanding sales job. I'm extremely happy with my new 2016 Jetta. I will tell my family and friends to go buy a Volkswagen at Auto Nation in Sahara because they really know how to treat their customers and meet their needs. Thank you Hector and Irving for your amazing service.

I was never going to ever lease a Volkswagen again due to really bad experiences at another Las Vegas Dealer Ship . Last year I had a horrible service experience. And then before my lease was up sales tried to force me in to leasing a car . They called me it do the deal . It would of been my 4th lease with them ! I love my new 2016 GLI and the service 5 star service I received ! I am so HAPPY with AutoNation Volkswagen Las Vegas on Cars .com . John Stamps is truly 5 star .

The bottom line is, if you go to the VW dealership request Mr.Stamps or Lou. Mr. Stamps and Lou made buying my first car quick and painless. Initially I was a little nervous as dealerships don't have the best reputation, but their friendly demeanor instantly made me feel at ease. They really went the extra mile to make sure I was getting exactly what I wanted at a phenomenal price. They had no problem taking the extra time to answer all my questions in depth and taking extra time outside of work to email me possible cars within my price range. Another thing I loved is that all the cars at the dealership,new and used,have to go through rigorous screening before they are accepted to be sold. If they do not meet the criteria they are sent off(this happened to one of the cheaper used cars I was initially looking at),whereas a private owner or auction would've sold the defective car. That coupled with their amazing customer service is what really sealed the deal for me. And thus my risky Craigslist car search ended and I became a VW girl.

My experience with the team from Sales (Tim), Finance (John & Jenn) and Automotive Repairs (Jake) at AutoNation Volkswagen was memorable and given the undivided attention that a customer is entitled too. My concerns were addressed and sought to without hesitation by the Management team (Lou & David) and my overall satisfaction to exceptional customer service was fulfilled. I look forward to future business transactions with Volkswagen to build a loyalty and reputation to quality.

My salesman, Yoshua Shields at Auto Nation VW is great! This was my second vehicle Yoshua has helped me get into. I hope he is stiil there when I go back for my next car! The customer service at this VW is always great from everyone.

Great customer service as always. Love this place. Thank you Ihor Marchenko

Lisa Abbott was a pleasure to deal with. All the service reps have been great. I'm driving my 5 th VW purchased from the same dealership

Ihor Marchenko of AutoNation Volkswagen is a Prince of a Sales person. He listens to your needs and works endlessly to make it happen. The Entire Staff of AutoNation were outstanding ! Asked for Igor you will not be disappointed ! AutoNation Volkswagen gives the very best deals in our state !!!

Moral of the story: VW is great, AutoNation is not. If you want a car from trusted dealership, this is not it. This is an email to general manager that I sent two weeks ago. I called a week later to follow up, no call back no answer. "I am now a happy VW Passat owner after buying out my lease last week on Thursday with Frank DiCerbo. Frank provided nothing but good service. Another gentleman whose name I don't remember, but is from Chicago and new to town, also helped immensely. Everyone was happy and I even requested a courtesy car wash, which is common from your team to offer when I visit. Prior to this, however, your team inspected the car and had me sign a document that stated that my battery, tired, etc. were running well. Unfortunately, when I got my car after the car wash the battery was dead and would not turn on. I was already at your dealership four hours so my dad and I decided to go to lunch and return while your team fixed the problem. When I arrived again at around 2:30 my car wouldn't start (Frank and the other gentlemen even told me they checked that the car turned on. They both said they thought the car washer guy probably left the key in the car but without the engine on). When I got into my car once again it didn't turn on so they had to jump start it. They told me it should be fine now and to call if I have a problem. Well I was away the rest of the weekend and didn't have to use my car until Sunday when I tried to turn my car on - once again it wouldn't. Today my car also did not turn on. I called and spoke to Robin, I believe he is your guest manager, but he was pretty apathetic and unwilling to look into the problem instead instead denying pretty much everything. He said theres no way your workers could've done anything to kill my battery, which is not true as I could think of a few possible mistakes. He also said that your team does not do an inspection of the car, which is a lie, because I remember signing the paper stating my battery, tires, etc were fine. My dad (the cosigner) and the other Chicago gentlemen were there when I signed. Frank, once again, tried to help and speak to them but told me that your team denies any wrong doing and that the battery must've died at the wrong time. I really appreciate his help, but unfortunately he can't give me a new battery or fix it on behalf of your dealership. Mr. Durill, I ask you to please fix the situation as it is obvious that your car washer must've not handled my car properly while doing his job. Since my car stopped working on your property and with your employees, I believe it is your responsibility to reimburse me as I have to get a new battery now. " Based on the customer service I received from management, I'll never refer anyone to AutoNation. They don't care if you are happy as long as they are getting their money.

Yoshwa was very helpful and honest. I would buy a car from him again

Great service friendly staff and clean dealership. I would definitely recommend friends and family to buy here and will return myself.

Every employee was very kind and patient. I went to a competitor and was treated so poorly. When I arrived at Autonation I was expecting the same but I was wrong. Every encounter I experienced was very pleasant and a delight.

Yoshua is a excellent car salesman,very friendly and very professional,when you come to volkswagagen at 6375 W. Sahara avenue request for Yoshua if you are looking for the best experience. -Tasim&Amra

The team at auto nation was amazing. They were very knowledgable about the cars.

Yoshwa helped me with finding the perfect car, getting me a good price for the car and answered every question I had.

Best seller I ever met ,Miss Delilah Marquez AutoNation Volkswagen Las Vegas! I strongly recommend her to everyone who wants great deal on car!

Tyler Cloud was great. I was going specifically from AZ to Las Vegas to purchase this car. And he was great on telling me in detail about the car before I drove 5 hours away.

I was shopping for a new car. I decided to do it on line. I really didn't want to be pressure to buy a car. I contacted Tyler Cloud ( Internet Manager) at: AutoNation Volkswagen Las Vegas 6375 W Sahara Ave Las Vegas, NV 89146 He was very professional and I was able to make the right deal without any problems. This guy is one of the best salesman around, his service and communication was excellent. I decided to get a VW Jetta 2.0 The car run excellent, can't be more happy. Run like a 8 cylinder car but is only 4. Gas is great. a lot of power. make me feel like I am driving a very powerful car. " I love it" Thanks VW Auto Nation for the great deal and excellent price! Special thanks to Tyler Cloud for the great deal and the way he managed the entire transaction. I am a very happy and satisfied customer! Luis A Tapia Las Vegas, Nevada!

Tyler my salesman was very knowledgeable helpful in the purchase of my used car. He worked his team to get me the best deal possible. I will definitely be recommending Tyler to anyone I know looking for a new vehicle. The whole team at Auto Nation were a pleasure to work with. Thanks everyone.

i had the most awesome customer service experience. I certain that If it wasn't for Tyler I would still be taking the bus! Thank you Tyler for making this happen!

Yoshwa Shields made my experience very pleasant and stress-free.

Tom and Dave were incredible! They reminded me of the days where customer service MEANT something! They were able to help me get into a new, reliable car that I can feel safe driving! I will recommend them to anyone and everyone! I am truly grateful for them! They got a customer for life!

I got a new CC from these guys and they have been amazing during the entire process. My sales guy, Derek J, was very knowledgable and did everything in his power to make me happy with this deal.

The experience with Tyler Cloud at AutoNation Volkswagen was great! Tyler listened to our needs and didn?t pressure us into a sale. The car was for my daughter and kept us in the price range where we budgeted. I walked away feeling comfortable about our purchase. The purchase process was simple at AutoNation because of Tyler. Thank you for a great experience!

Everyone was awesome! They worked really hard to get us financed and went the extra mile. Love my car!

I had a fantastic experience with Tyler over at Autonation VW! He is great and would gives his number to anyone who is looking.

My last visit with Auto Nation VW Service Dept. Las Vegas was far more quality then previous visit, but I am still disappointed with sales department from my purchase back in September 2015. On checking out the service person did his usual in proper explanation of what was done and could not be done.

My husband and I went to Volkswagen as the first of one of several stops to look for a car. As it turns out, we never left and I went home with a new CC, which I absolutely love! Not only was Tyler knowledgeable, but he was kind and easy to talk to. The entire experience proved to be seamless and I would certainly recommend others to visit your dealership!! Many thanks to the entire team!

I walked into Volkswagen with one purpose and walked out with exactly what I wanted and more! I couldn't have asked for a better experience with buying my first car. I was greeted warmly and left with hugs. I've been to other dealerships and didn't quite feel the same good vibes as I did at Volkswagen on Sahara. Tom was fantastic and extremely helpful, as was Jen. Overall, the experience was fantastic!!

I went in for service on a Tiguan and got a great deal on a 2015 Passat. No pressure sales here, a very comfortable buying experience. I'm happy with the deal I got. I love my new car.

Great experience. No pressure sales. I'm happy with the deal I got. I love my new Passat!

Had a great experience buying vehicle. The salesman was very honest and polite.

Everyone at the dealership smiled and acknowledge my presence in the showroom. It was not a painful experience. As usual it always takes longer than you anticipate. Yoshwa did a great low key sales approach which works best for me.

I came in with a good idea of what I wanted. I checked the stock online. The associates had the car ready for me to drive. I was out of there in under 2 hours with a new vehicle. Clean and ready to go. I would highly recommend autonation to anyone looking for a new car

We were in the market to buy our 16 year old daughter a vehicle. We narrowed it to a Beetle, Fiat and MINI. We initially started on the internet and Tyler Cloud replied within 1 minute to our inquiry. When we arrived at AutoNation, Tyler was courteous, extremely knowledgeable and a real pleasure to work with. He showed us a 2012 Beetle, fully loaded and super low miles (4K). We went and looked at other dealerships but none of them could match this vehicle. Tyler kept in touch and really worked hard to show us that he and AutoNation wanted our business. We bought the vehicle and our 16 year old is over the moon. The car is super fun to drive and we really enjoyed working with all of the folks at VW. It really was an Awesome Experience!!

Great service again why I keep coming back, explain things carefully, and say no your don't need to do this or that yet, honesty and built trust. Will be back, again

I am over ecstatic about the service I received from Autonation Volkswagen on Sahara. My salesman Charles Moser was dilligent about getting me the car wanted. Everyone that was involved in the process made things memorable and yet enjoyable. Thanks to their finance guy Farris he got me the lowest Interest rate for my score!!!' Thanks

I would like to thank Lisa Abbott for making a bad day for me when my car did not start and had to get it towed to Volkswagen into a GREAT DAY once everything was done SO Thank You SO MUCH

I always have a great experience coming here. Everyone is always professional and helpful. Just acquired a new 2015 Passat, thanks to Tom O'Malley and the GM. Go here! They will take care of you!

Was looking for a new Volkswagen. Met with Stephen L. a short time after arriving on the lot. He was courteous, professional and very knowledgeable about the VW products. Test drove several vehicle before settling on a 2015 Passat. The buying process was painless and quick, paperwork completed within 30 minutes. Everyone there was great to deal with. Sales Manager Chris and Doug in Finance were a pleasure to work with. The dealership showroom is spotless and everyone we came in contact with made us feel welcome.

I wandered in for a test drive and it took a while to actually get someone to help me. After being passed around a couple times, I finally ended up with Charles... what a great experience! He took the time to figure out what I was looking for and got me exactly that. The test drive process was smooth and he made the process incredibly fun. All my questions were answered and I left with my new baby! Charles has been amazing since the purchase as well, delivering my green slip to me, helping me figure out how to work my iPod and making sure I have everything I need! Definitely recommend this dealership, and Charles in particular. He's an awesome salesman and got me the perfect car!

The title of my review says it all. This is my second GTI I've purchased from them. Their service department is excellent as well. They serviced the first GTI I bought from them.

I bought a new Passat from AutoNation and I’m very happy with it. Called them on a Wednesday to work out price and trade in and picked up the car the next day. Smooth, easy transaction, courteous and friendly service. Thanks Jennifer Matthews, Igor and Ferris. I can highly recommend them and I’m glad to have a VW again.

Just recently bought a new GTI from AutoNation VW - it was a great experience, especially as a first time car buyer. I visited to test drive and felt very comfortable, as our salesperson Chris was very personable and did not pressure us into purchasing anything. I received a couple phone calls/emails from the dealership asking if I needed more info or if there was anything they could do to help me with my decision - nothing over the top and I appreciated the effort to connect. When I did finally decide to purchase, they were extremely helpful through the process and worked with me on the price to get it where I wanted to be. The team stayed late past closing to finish the deal, and were super friendly and pleasant throughout the entire process. I really appreciated Chris and the rest of the team as they made me feel like I was a valuable customer and that they would do anything to make sure I walked out as happy and satisfied as possible - which I did! Would highly recommend visiting if you're looking for a VW!

I didn’t think I was in the market for a new car yet, however, my old car had other ideas. I had gone through the Costco Membership Program to find a new car and dealership. Within 5 minutes of clicking “locate a dealer”, my phone was ringing with Charles on the other end from AutoNation Volkswagen. He explained the program to me, and let me tell him what I was looking for. We made an appointment for the following day so I could look at the car. Everyone was very friendly in the dealership, and it made me feel at ease while debating purchasing the car. Everything was explained to me step by step during the process of the purchase, both by Charles and Farris. They made sure that they worked within my budget in order to get me my new car. I would definitely recommend this dealership to people interested in buying a new Volkswagen!

Makes no sense to have a car serviced here, other places are less expensive and treat customers with respect.

Hmmm..where do I start? Two months ago, I wouldn't have said this dealership was 5 stars; but the storm of crazy events (we can laugh about it now!) that have occurred have definitely changed my mind. After purchasing a 2012 CC here in April, I quickly found myself with constant problems with the car. For the next 8 months, my car probably spent 25-30 days in the shop, getting repaired. The Service Department was amazing. Rudy, Justin, Tyler and Brianna were extremely patient with me and tried to make the situation right each time. Thank you to them for that. Finally, I hit my limit. I spoke with the General Manager, David, who listened to me "tantrum" about the car. I demanded to know my options of how I could get out of the car. He simply told me that he was involved now and would do his best to help me. Not having much faith in the situation, I left thinking that a car dealership would NEVER help me get out of a used lemon (lemon laws do not apply to used cars) and that I was stuck with this piece of crap car. The next day, David called to let me know he was working on some options to get me out of my car and into a new one without penalty or further financial burdens to me. To say I was shocked is understatement. Over the next couple of weeks (and continued problems with my CC), David made it happen. I was able to get out of the car; the loan was paid off; and I was able to get into a brand new car that I LOVE because of David, Steve (Sales Manager) and Robin (salesman). The deal was amazing. Without sharing details, every bit of inconvenience and frustration that I had experienced for 8 months was repaid, ten fold. David and his team really wanted to make the situation right for me; and they did. At the end of the day, David restored my faith in VW after showing (not just talking about) that their customers satisfaction matters. Integrity, for sure. Thank you, David, Steve, Robin, Rudy, Justin, Tyler, Brianna and all of the salesmen who always had a smile for me during my repeat visits. This is a good place. Michele W

We recently bought a new Passat and received terrific service from Robin Valentine. Throughout the whole process he was extremely informative,helpful (even on his day off), and supportive. He even dropped the car off at our house and provided options for registration service and insurance. Can't say enough about his first rate service!

Ok. Here's the deal. YOSH was my sales rep. Great guy listens to what you say. James his manager also great l. I asked for the number to be at a certain price he came back and gave me a number that was lower. Wrote a check and drive off the lot. Very smooth and quick considering when buying a new car. Ladies and gents go see them. Ask for the two people I have mentioned and feel comfortable. Also Justin and Tyler in the service dept. Are both really good and will take care of you and your vehicle. This is a true response I just bought my jetta on Saturday.

My husband and I were on our way to California for a vacation at Disneyland, when the transmission on our Nissan Sentra broke down. After getting the mechanic's estimate, we determined it was better to buy a new car. We worked with both Robin and AJ, and they were excellent! They were friendly, polite and courteous, and made the car buying experience a whole lot less scary, especially during our stressful situation. We were not prepared to buy a new car, not having had the time to do any research, but Robin and AJ made us feel like we can really trust them! We also feel that we got a fair trade in value for our old car, and an amazing deal on our new one! Although we were disappointed to have to forfeit our vacation, we LOVE our pre-owned VW Tiguan and will be repeat customers in the future!

Purchased a 2014 Tiguan SE 4 motion 2 weeks ago and the process was fast and easy. Our salesman Stephen L. was outstanding, attentive and no pressure with my wife and son the day before. This was our fourth purchase from this dealership and will continue. Thanks Stephen, Stratton, Charles and Jennifer.

I just purchased a GTi there's. My sales guy Igor was very helpful .. he helped me get what I wanted and needed out of my trade in car. Even after he told me twice they weren't gonna do it.. go in there you'd be surprised how they deal with u. Ive brought several car by far the easiest purchase I've made

Justin is a wonderful service rep. I've been going here since 2002. Thank you Justin for always taking care of my vw.

I bought my car about a week ago at autonation vw las Vegas and the service was great. Mr Igor M. was wonderful to work with,he was very professional,knowledgeable and fast. I've never bought a car that fast, financing and all the paperwork where done in about a half hour. Great job, thank you very much, I will definitely recommend Mr Igor M. and the team at autonation vw to my friends and family.

My favorite part: They weren't pushy. They let me take my time and answered all of my questions without getting impatient with me. Everyone was extremely friendly and the overall experience was pleasant.

I've been in a couple of times since I moved to Las Vegas and both times everyone has been so nice and helpful. They answer all of my questions and genuinely seem happy to be there and help.

Desert VW - Las Vegas - Now AUTO NATION - Bought a brand new 2008 VW Passat in mid 2008. Komfort 2.0T Started noticing issues with the transmission from the get go. VW acknowledges that I started complaining in early 2010 (30,000 miles) that the car shifted funny from time to time which I believe to have been before that but it wasn't recorded. Of course they told me that I would have on a "problem indicator" and there was nothing wrong and they couldn't recreate the issue. Car continued to shift funny always. In March 2012 (73,000 miles) the car was so bad that it finally gave a "problem indicator" on the dash. Car was so bad it had to be towed to the dealership at my expense. It was determined that the valve body in the transmission needed to be replaced. They told me how they would cover the replacement. Oh and I can't forget the mechanism in the steering wheel that cost me $1400 because my airbags and my steering wheel functions didn't work. Great - yeah right!! Turns out that within 14 months or so the car starts to shift funny again. Got so bad downshifting into 2nd gear it almost gives you whiplash! I took the car to VW on Tuesday afternoon and they claimed that the valve body needs to be replaced again. The car has 95,000 miles now. Thursday morning I call after getting the run around all day Wednesday that they still don't know if VW is going to cover this repair. The person on the phone states that I will receive a call from the "service manager" because he is handling it. I call numerous times throughout the day, still no call back by 5. At 8pm I decide to stop by VW for an update. My service advisor is there and proceeds to say I need a brand new transmission and they won't cover it. He states the cost is going to be $6800 for the new transmission and figure that is just the part - never mind the labor! Are you $&*#ing kidding??!!!!!!!! SERVICE MANAGER DIDN'T HAVE THE BALLS TO CALL ME!! Also found out tonight they only warranty the power train for 60,000 miles so why did they cover it at 73,000?! PLEASE LIKE - SHARE IF YOU THINK THIS IS COMPLETE BS!!

I bought my 2010 VW Golf from desert vw July of 2010. To start off the rims and tires that were on the car were aftermarket when i bought it. I went into a discount tire to get the tires rotated and balance about 6 mo. after i bought the car. They showed me that the tires on the car were atleast 7 years old. I went back into desert VW and told them what i found, and they said that i was my fault that i didnt check them when i bought the car. WHAT????? So i wanted to get new rims and tires on the car anyways so no big deal. And then last month my service engine light came on, and i took it into Desert VW to get it fixed. To make a long story short i had dropped it off 4 different times to have the same problem fixed. Each time I picked dit up they said they fixed it and my engine light came on within 10 miles of leaving the dealership each time. The last time that i dropped it off they had the car for 5 days, they didnt offer a loaner car or my ststus of the car. I called them on the fifth day and asked them the ETA. They responded I dont know?? WHAT???? So i went down to the dealership to see what was going on and they had my car out back in the corner of the lot boxed in by 3 other cars and they proceeded to tell me that the aftermarket air filter was the reason that my light was coming on and i needed to bring them my stock air box. BS in my opnion. So i took the car from them that day and went over to Findlay North VW that afternoon and they had it fixed in 3 hrs. And ontop of Desert having my car for so long, Findlay North VW told me that Desert VW put the wrong parts on my car and they had left a screw driver under my engine cover and it had punctured the air pump hose and it needed fixed also. If you love your VW or are looking to get great service go to Findlay North VW. They are awesome. Desert VW [non-permissible content removed]!!! and so do their attitudes.

Avoid Desert VW at all costs! The service department is completely dishonest! I paid $68 for a "Fuel Saver Service" that I chose over a regular oil change because it included tire rotating. Service staff is always rude; during my last visit a group of technicians smoking cigarettes were blocking the service entrance when I arrived. As if these things weren't enough... I had to ask for my vehicle inspection report at the end of the service and noticed it didn't mention the tire rotation, so I asked Roland Wheaton (service advisor) if it was performed, and he assured me it had. Upon further investigation, however, I know that it wasn't. I was tipped off by the placement of my valve covers - my right rear is different from the others, I replaced it the month before, and after service on the right rear it remained. That was the tip-off: it turns out that I have the receipts for both of the driver side tires, purchased at different times. Front left is the only "Epic Tour" brand tire on my car and it was placed front left 11/2008, when it was purchased. The only other tire I've replaced on my car is the left rear, a "Conti-Pro" branded tire, November 2009. It is visibly newer than the rest and my receipt for it confirms its placement on the rear left. The tires were never rotated by Desert VW, as I was told, and I know this because the tires were still in the same spots as evidenced by my records. Unbelievable!

Service adviser Roland Wheaton had no problem to lie to my face: I paid for a Fuel Saver Service, $69. It was to include (among other things) an oil change, inspection, tire balance and rotation. It was mainly for the tire service that I chose this service over a regular oil change. Roland Wheaton failed to give me a work order. When it was time to pay I had to ask him for the vehicle inspection sheet. On my invoice I was charged for 49 quarts of oil (my car's capacity is only 5qts!). It didn't say anywhere on my invoice or the inspection sheet that the tires had been serviced and rotated, so I asked Roland Wheaton, specifically, if they rotated the tires. He assured me that they had. Little did he know that before my visit to Desert VW, each of my two rear tires could be easily identified: the tire in left rear was the newest, purchased in November 2009 (with paperwork to prove it) and the right rear tire had an anti-theft valve cover, different from the other three (I replaced it when it was stolen the month before). Much to my dismay, I found both my left and right rear tires in the same place - proof that they hadn't been rotated as Roland Wheaton assured me! It is unlikely that they checked the air pressure and even more likely that other services were never performed that I was charged for!