Great Dealership, Fantastic staff! Everyone, from our salesman (Ihor) to the service writers (Justin) and finance guy (John) was so attentive and focused on getting us the best deal. Couldn’t have asked for a better experience.

My experience came in waves. Walked in 30min before my online scheduled service, was found standing in front of 4 service writers, finally one of the Service writers greeted me ,asked for my name and telephone number, then pointed me to the right, said Gus is helping you with that. So I walked over 10ft to my left over to Gus, who then asks me what he can help with. He just heard the whole Initial conversation! Low energy in the department. I waited in the waiting lounge. Was very surprised of the obvious, ie. multiple seated with obvious rips and tears, wires visible and hanging from wall. Side tables weathered. Not what I expected from a Volkswagen Dealer. 1st one I've visited that was of such standards. Having said the above, once my VW rolled into the shop, I simply waited a reasonable amount of time, Gus's service and attention to detail was well above standards. And was on my way. My Tech forgot to place a reminder window sticker, not a big deal to some VW reminds me in car. Which leads me to think there is no check list of any sorts. 1. Bring up the energy! 2.Standards, Standards , Standards! 3. Begin to end check list! Thank you! Really a maybe on the first Q. Would I recommend

Great experience and the best staff

Amazing experience ! I was stressed out because im from California and had to leave my car all the way in Nevada! They worked on my Jetta and contacted me for updates and kept me in the loop at all times. Thank You All !

Great service. In and out with the car I wanted at the price I wanted. Anthony was awesome!

Anthony Carter was great and very helpful for somebody buying a car from out of state.

My car had died on the side of the road on the coldest day of the year. These guys got me in quickly on what was a frustrating day after waiting for a tow and ran a diagnostics test asap. My tech, Mark, worked with me to get the work done on my fuel pump, earlier than promised and at a good rate. They also set up a courtesy service in a few months to check on everything. Thanks!

Kevin our salesman always does good by the follow up.

I had a wonderful experience at the service department after bringing my TDI in for a glow plug light. They let me know when they would begin diagnostic process, when the process was completed, and when the repairs were completed. They repaired the fault and had me back on the road the same day. Both my advisor, Gustavo Martinez, and the mechanic who worked on my vehicle, Rebekah, were very courteous and knowledgeable. Rebekah was especially sweet and seems supremely competent at what she does! I would trust them with servicing my vehicle again.

I purchased a vehicle at this dealership and after I had already resigned my sales contract due to errors, I got a call from the bank saying that they could not proceed with funding the loan until I resigned my extended warranty contract. They noticed that my signatures did not match. After reviewing the documents and talking to the finance person he admitted that he signed the documents for me. The reason why the document had to be resigned is because the cost of the warranty was more on the document than the actual sales contract. So in short the bank caught the price difference and the illegal signature. At first the finance guy said it wasn't a big deal, that he did nothing wrong. Which is something the GM manager said to me as well. She said that I signed a POA. The POA was for filing documents with the DMV, NOT TO ILLEGALLY SIGN MY NAME TO A SALES CONTRACT. This dealerships finance department is shady! And the GM was not cooperative in trying to resolve this matter, she offered an oil change after I've already paid for a Maintenance package that covers my oil changes for several years. And I'm pretty sure that finance guy still has his job. Do not give your business to this dealership under any circumstances. If I had not already been driving the car for nearly two weeks and not been completely exhausted with the process I most definitely return the car!

The car buying experience was smooth until the finance guy signed my name on documents. Would’ve have never known if it wasn’t for the bank calling me and letting me know they wouldn’t fund the deal because my signatures did not match. After speaking with the GM nothing was done to correct the situation. This is a very shady dealership as far the finance department is concerned.

3hours for scheduled oil change refused to replace dry rot tires that were said to be new when one blew out

Nothing liya vw store always nice people who have the parts I need when all fails everywhere else they have you cover and most of the time it is just when you are in big need.

Jeffrey Lopez was fast honest. Definitely servicing my car there from now on.

I think it's best to get there early for better attention I say around between 9am 12pm especially if you're looking for a used and affordable vehicle.

👍👍👍👍

Very helpful, very efficient. Plus free coffee and donuts while you wait!

My salesman Marco was incredible. No pushy sales tactics. Just good information about my car the vw Tigan which I love. It was a very pleasant experience. Marco was fabulous.

The service was done in a very timely manner, the air conditioning system was reprogrammed and I was on my way. Thank you, Gus

The best customer experience. I am a return customer. 3 years ago I bought my first VW with Tyler. When it was time to change I did not hesitate. Tyler once again went above and beyond. Will be back in 3 years for my next VW. Thanks to everyone at VW autonation. You all are amazing, and I love my Tiguan!!! You all rock!

I love my 2018 Beetle

was charged $250 for a part that only costs $100. 2 parts, so basically got ripped off of $300 Was told by 2 representatives that I will be contacted by service manager, never happened. Update: Got offered a free oil change as a consolation prize. Better than nothing, I guess. Will see how that goes. Will update later. Updating to 3 stars. Received a free oil change.

Great service!

5 stars Marco was very friendly and helpful.

Bought 2 cars, 1 new and 1 used, from Autonation VW in 7 days. Our sales rep Manny is fantastic. No pressure, no bs. Will be buying my next car from him and Autonation VW! Great team there!

Highly recommend Manny in sales. We bought 2 cars with him in the last 7 days. Good guy definitely NOT your typical car salesman. No pressure just wants you to get what you want.

I really had a wonderful experience at AutoNation Volkswagen, Roy was outstanding at his job. patient, and very knowledgeable. He helped me choose the right car and worked hard to get me a really good deal. The financing process was quick and the deal went smooth. Thanks to this awesome team for going above and beyond!

Purchased a certified used vehicle. Frank DiCerbo was my salesman, Curt Balducci was my finance manager. Personal customer service from the front end to the back end.

Professional and friendly staff, Jeffrey checked me in and Justin closed out my paperworks. Went in for a recall/software update on Jetta and oil change. Took about 2 hours or so but the coffee and donuts made up for it. Love the courtesy carwash.

When VW sends out a recall notice on a car (in this case my 2013 Touareg), and then requires the owner to make an appointment and trip to the dealer, only to be told the vin number has to be verified 'in person', the part has to be ordered and the customer has to return a 2nd time for the repair, it screams.... POOR CUSTOMER SERVICE and says 'We do not care about wasting your time'. It isn't necessarily the dealers fault... but some better coordination between corporate VW and the dealers is clearly in order here. Update: The General Manager of the VW dealership actually responded to my comment, which surprised me. She asked me to call her and I did. She explained that the dealer has no say in how recalls are handled and corporate VW drives that. She apologized for the inconvenience the 2 trips caused me. VW had and still does have my last name misspelled as Cesler instead of Casler in their system, which made it difficult for them to find my records. I was called by the dealership yesterday and told the part was in. I made an appointment for today and took my Touareg in. When I got there I asked how long the repair would take. I was told 45 minutes. I said I would wait for the car. I waited about 45 minutes when one of the service writers walked over and informed me that the time estimate I was given was wrong. I asked how long would the repair take from this point. The answer was about 2 hours. Apparently, the catalytic converter must be allowed to cool to be able to get to the part needing replacement. They asked if I wanted a ride home. I said yes. They took me home. They called in about 2 hours, I was picked up and taken back to the dealer, where I picked up my Touareg. They washed the Touareg and cleaned the tires for me... a nice touch. Conclusion: I don't blame the dealer for the way VW handles recalls. However, it does seem to me that it could be handled better. VW sent the recall letter to me so I assume they know I own the Touareg and they know the vin number. If they need to verify I still own the Touareg, why not just ask in the letter that I call my local VW dealer, tell them I got the recall letter, and verify the vin over the phone? Then the dealer could order the part and call me when it was in. Only one trip required by the customer. Good customer service. Mistakes like getting the spelling wrong of last name does happen, but in this case it complicated matters and made the dealership look bad when they told me they had no record of me being at the dealer. Everyone I dealt with at the dealership was nice and professional, which is very good. I would not say my experience was excellent but it wasn't terrible either. There is some room for improvement and I hope the dealer will suggest to VW corporate that they review their procedure for handling recalls.

I went into the dealership to have my battery installed, car re-programed and to also update the software on my vehicle. Gus Martinez did a great job of notifying me concerning the time my vehicle was done and also took the time to review the procedure after all work had been finished.

Excelente servicio en ESPAÑOL, pregunta por Manuel Vera (Mani)y el te respondera todas tus preguntas hacerca de comprar un VW nuevo en Auto Nation VW

Pleasant and accurate service representative and comfortable surroundings

My experience as a first time buyer was great, and I am in love with my new car. Quality service and quality cars. Thank you.

Bought a 2013 Mini Cooper drove the car 5 times since I got it as I was out of country! Got back drove it the overheating light said pull over..pulled over texted Michael a sales rep and asked does autonation do a complete inspection of the cars before they sale them he said yes. We asked why would the overheating check engine light come on mind you it has been drove less than 80 miles since purchase he said check the coolant hmmmm..why would i need to check the coolant when I just bought the damn car? Did that and the damn car was dry as a bone! Pissed to almighty right now! Would not recommend this dealership what so ever!!!

Great service from Manny and Ihor! They took care of us to a T. Thanks!

Beat Findlay's price by over $100 per month AND put me in an upgraded AWD! Marko was great! Not pushy and very knowledgeable! Sales manager Curt made it happen! I'll be a repeat customer!

Mark Daddario took all of my cars needs into consideration and made sure the techs took care of the repairs swiftly. He took the time to break down what was going to be performed on the vehicle and explained the process. I would highly recommend working with Mark. This is the difference a professional can make.

Had such a great experience buying my new 2018 VW Ticuan SE from AutoNation Volkswagen. Derek Jackson was my salesman and he was incredibly helpful and friendly. He provided the best experience I've had at a dealership yet! He made the whole process very hassle-free and really went out of his way to make me feel comfortable in the whole process. He was mazing and really listened. I am thankful he made the whole process easy and enjoyable. Thank you Derek for such a great buying experience...

Very nice car dealership! Great employees!

kindness, attention, and speed very good place to do a good business👍🤝👍

People are very helpful mostly the managers they will work with you. Just make sure prior going to any dealership do ur research and do a test drive so when u fork out your hard earned money u wont be dissapointed

After attempting several times to reach someone in the service department and being transferred to someone’s voicemail and leaving SEVERAL voicemails since Monday I’ve gotten ZERO response .... then I called Robbie in finance and left a voicemail and for zero response or a call back - after the girl answered the main phone line once when I called and treated me like I was stupid when all I wanted to do was get an answer on what my service plan was , I’m done buying my vehicles here. After my service plan expires I will he taking my money elsewhere where I am valued as a customer. If you like being transferred a bunch and getting no return phone calls, being treated like you’re 5 years old then this is the place for you!!!!

Love the place! Fresh coffee and Donuts await you in the Customer area! There is a television in one area but customers are free to lounge in the ample floor room with lots of available seating! I always see new salesmen so they must have a large turnover of employees? My car is always returned Washed & clean. You know how every time you bring your car in the returned invoice says your car needs something else! In their case I feel they are sticking to the scheduled servicing!

Great service. Free dounuts.

When I left my car to be repair the service representative said will take one week to be finish . But they took three weeks . And my car still have the same problem . I’m afraid to comeback for guaranteed

I recently bought a great condition used 2013 passat and it recently passed the 50000 miles mark. I'm not rich so I phoned a few shops to see if they can do the transmission 'service' which is replacing all the atf, but the dealership has the monopoly on this service. Now my car is not under warranty so I did not have to have the most expensive atf , and I wish they would offer an alternate fluid like valvoline or castrol ...so instead of being $24.80 per quart it would have been $6 to $10 per quart which could have saved me $88. Otherwise the experience and customer service was great.

Unorganized, no one knows much. By far this was a stressful experience I ended buying a car which I love but the process was outrageous. I am still waiting for a green slip or whatever it’s called to register my car. My temp plate expires on 15th and I still haven’t gotten anything. I can’t get a hold on anyone I have called left messages and emails no response. I finally get a response and was told I have to call santander for some type of entrance talk. I should have been told this. I have went in with appointments and they all have been confused as to why I was there even with a appointment. Lol this place is disorganized and plain stressful. Two Thumbs down !!!!

Highly recommended.great customer service Recommending Jeffery he is awesome

Avoid

Worst customer service experience of my life. I take the car first thing on a Thursday morning for a check engine light which I'd already had diagnosed. Had to pay for a rental from Enterprise down the street because they have no loaners (even if you're under warranty). Get a call later that day saying that since I had my last oil change at Valvoline, "it's possible" that the wrong weight of oil was used, and that they won't proceed on the (completely unrelated) repair until they do an oil change (for $80 plus tax, even though this repair was under warranty). At that point I told them to go ahead, as I was pretty much stuck and just wanted the repair done. Clearly a money grab by the dealer. Fast forward through several days of unanswered calls, no communication, and useless apologies. I never received an update from the service advisor unless I called, left a voicemail, and waited for a call back. A week after I had first taken the car, it was finally completed. After giving me the runaround this whole time, they still had the nerve to ask me to pay for the unnecessary oil change that in no way solved the problem. I had already paid for a day of rental and wasn't giving them another cent. To top it off, it's now a week after I picked up the vehicle, and the check engine light is back on. Avoid this place at all costs.

Mark was quick and efficient. His communication was thorough and he called me, like he said he would when my service was complete. Thank you very much for great customer service!

Cutting to the chase we leased a beautiful VW Atlas. We are so happy with the salesman and are overall experience. The wait the day we leased was several hours... from the time we test drove till the time we left, so just keep that in mind. The other little bummer for me was the free car was at any automation anytime. I do get it , we are in a desert, it was just a little bummer. The man who let me know of the water restrictions did wash my car though;)

Elgin and Rico were wonderful to work with. We came from out of state and found the experience to be easy and no pressure. I would use them again in a heart beat. Elgin was easy to work with and a man of his word. Go job! Thank you for my wonderful car.

Had my new ‘17 VW Beetle Dune convertible serviced for the first time yesterday (10,000 LOF, rotation and inspection). Mark was my service advisor and he got me in and out in good time, including a warranty repair and great car wash! Bought the car used from a non-VW dealer but came back to the dealer that I had purchased three cars from previously. The “other” VW dealer in Las Vegas quoted almost twice as much for the same service so AutoNation VW will continue to get my business.

My 19 year old daughter buys a car and while on the test drive the check engine light comes on. They take the car to service and reset the codes the check engine light turns off. The car needs a new turbo. She has had the car for 2 weeks. This is Autonation, you pay almost full retail for a car and it’s broken when they give to you.

I took my daughter to buy her first car. The check engine light came on the test drive and she was told they would fix it. All they did was reset the codes and turn off the check engine light. The car needs a turbo and they are refusing to fix it. She has had her car for 2 weeks with a bad turbo and the GSM and management staff refuses to help her. The want her to pay $1000 to fix it after owning her first car for 2 weeks. Great Job Autonation your staff at your Volkswagen store sucks.

I will only take my TDi to AutoNation VW. The entire service team is very helpful, though Lisa is my go to service manager. She is not only professional, but super friendly and always willing to go the extra mile for me.

Everyone was so awesome! Thank you Justin!😊

I would recommend not buying certified pre-owned. We purchased a 2014 CPO Jetta in November of 2017, mechanically the car is awesome but in July the clear coat on the rear bumper started coming off behind the right rear wheel. Car Fax is a lie, the toilet paper you used this morning has more value than a Car Fax report because a car can get a complete repaint and not show up on car fax if it was not paid for by an insurance company. I brought this to their attention and the repair attempt was feeble at best, now I have burn marks in the paint from the buffer and not smooth paint on the bumper where it was painted, they painted it behind the dealer not at a body shop. The service manager thought it was acceptable but it looks like crap. Do NOT buy the piece of mind line because if you do you may end up like me, making payments on a vehicle I could have purchased on Boulder Highway at a we tote the note lot and bought an extended warranty and got a better outcome. I wish there were a way to post the way the paint looks now, you would be in horror like I am thinking that the trade in value of this vehicle is greatly diminished by the repaint. The people are very nice like Igor who sold us the car but don't expect to much from the back end support. So to summerize, shop around avoid all autonation dealers, it is a corporation and they are all run the same way, sell you something with that "piece of mind" line and just like the car fax it's an empty line of crap.

I only go to Lisa for my repair are oil change. She takes good care of me. She really knows her job.

I took my son to AutoNation where he purchased a used car and after having it for a week the transmission went out they replaced it with new transmission and furnished him with a rental car for free while they replaced it. They definitely have renewed my faith in auto dealerships again

Visited the service department for an alignment tires rotated and to replace the ambient air temperature sensor which was affecting the A/C operation. Labor was at the high end of the rate for this job but they did good work so absolutely worth it. Courtesy shuttle is a great convenience and one of the many reasons I'll keep coming here

Love our Jettas, HATE this dealership. Everyone except Igor is rude, especially the folks in the service and finance department. We were planning on buying our fourth VW this fall but we will not be back. I’d rather drive across town to Findlay rather that deal with the jerks.

Bought a 2005 Jeep Wrangler from this dealer on 06/02/2018, that has supposedly passed their used car pre-inspection. Had it two days when we realized that it was slipping gears because the transmission was bad. Took it back during the five day return period. Salesman asked if we would let them try and repair it, to which we stated that was fine as long as it did not impact the five day return period if they could/ would not fix it, to which he stated no. Thus begins a month long saga of the worst customer service I have EVER had. The short story is that it took them two weeks to even give us a straight answer as to whether they were going to attempt to fix it. Three weeks later, they still did not have the parts to repair it, after telling us they were on order and would be arriving in a couple days, several different times. We finally went directly to the manager of the dealership to get a refund. This now began another three week saga of attempting to get them to send a refund check to our bank. Without a doubt the worst attitudes and worst service I have ever experienced.

Great dealership. Bought my new 2018 beetle and love it. Anthony my salesman was the best

So happy with my new Tiguan! An incredible car suggested by an incredible salesman--Frank D. was helpful and knowledgable and really knew his stuff about VW vehicles. All of the staff I encountered were friendly, but Frank really went above and beyond.

Igor is the best- no nonsense

I had the dealer call me the very next day with a change in payment which I felt was not good. I didn't want the payment cost of the vehicle that I left with because it was much higher than I was currently paying for my car that I was currently paying for, so however, I agreed and accepted the higher note for a couple of reason but I wasn't expecting a call saying that it would be even higher that what I signed for. Thus far, It not financed as of yet so, I can't do anything like tint the window until I no that everything is a go... However the vehicle is a nice vehicle all-in-all and I am willing to pay the agreed upon price; NOTHING MORE!

Took my 2009 Touareg here for service, good communication, well mannered, and they did everything in a timely fashion.

They treat me like family

I needed 4 locking lug nuts removed. The “service advisor” wanted me to wait 8 days for an appointment for 5 minutes worth of work. When I asked if he could squeeze me in sooner since it was literally 5 minutes, he said “why should I pull someone off of another job to help you?” Nice customer service autonation. I called Findlay VW in the valley auto mall and asked when they could do this work and they replied “ how fast can you get here?” I will be using Findlay for all of my business from now on.

Service tech drove my car like an ass and caused my car to throw trouble codes i will never bring my car back to this dealership

Returns are not easy for parts

Great service by Volkswagen AutoNation as usual, and also special thanks to Jeffry López for his customer service and great attitude.

Be warned: This company is full of liars from the finance manager to the sales manager. Almost a year later and I am still waiting on a refund. Every couple of weeks they come up with a different excuse or paperwork that they need. I have sent them everything they need, via email so I have a paper trail, and they claim they never got it or someone quit and they have to start over again. Worst dealership in Las Vegas! Nothing but lies and incompetence.

1st off I had a very friendly kid salesman but had zero knowledge of anything. We test drive couple cars. Was told they are trying to move cars, now mind you we talked numbers on new passat lease. The manager came back with crazy insulting numbers. 2k down and $515 per month lease at 10k miles per year for 36 months. Even though every advertised price was no higher than zero down and $219 per month. After he asked me when I was completely insulted about his numbers what it will take. This place tries to rob you. I hardly never will leave a negative review and with this place only reason why I didnt give them 1 star was they offered me water 2 times. Will never recommend this place to my enemy.

Helpfull friendly staff.

Worst dealership in town. Don’t buy parts from here if they don’t fit they don’t take them back unlike Autozone. They said well you used it how can I sell it ?i I had to put the gas cap on to see if it worked and it didn’t so tried to take it back the next day and the man at the parts counter said it smelled of gasoline so he couldn’t take it back Not friendly or courteous. Terrible customer service. The man at the parts counter was just plain rude needed some serious customer service skills. There are plenty of other dealerships with much better service than this dealership ..

These guys are amazing and go way above and beyond what most places will do. Would definitely come back!

I had an excellent experience with my Volkswagon Tiguan sale, my salesman was Ihor Marchenko. He went way out of his way to make sure that I was happy with my new car and he delivered exactly what I was looking for, plus more, he made my experience stress and was never pushing anything on me. I love my new car and I give Ihor a 10+ all around! Excellent salesman and I will definitely send my friends that are looking to buy a volkswagon to him in the future!!

BEST experience at an auto dealership ever!!! I would definitely recommend AutoNation VW .. go talk to Curt or Frank .. straight talk without the discomfort.

Great selection of used vehicles

Fun & Professional environment.

Horrible service. Car had a recall made appointment 2 weeks in advance let them know it was for the recall notice I received. Dropped the car off at the dealership at 830am had to call them at 430pm to find out the status of my car was told it wouldnt be ready till after 530pm they had to order the part and it would take two weeks to get it. They knew in advance why the car was coming and had my car all day knowing they couldnt do anything to it which makes no sense. I called the next day to complain because my wife is the one that did the drop off and pick up and the lady that answered the phone argued with me that i wasnt in the system that the car wasn’t dropped off the day before she checked by name and car no record of my car even being there luckily my wife remembered the service guys name and the lady transfered me unwillingly and the service guy could only make excuses. I tried to hold off on making my review to see how the return service was but here we are 3 weeks later and im still waiting to be notified about my part keep getting the run around guess the part is being hand carted from Europe. I work graves my wife works days so the availability for us to get the car into the shop is limited add on top of that the service departments poor service and ignorance and they just guaranteed that in a town full of dealerships they have lost 2 customers. And to all the people that have left a review on buying a car here and how great the salesman treated them are you ignorant thats their job you just put cash in there pocket are they not going to smile and give you a little dance thats what they do. Soon as you leave the lot they brag about pounding you to the other salesman. As someone who was in that line of business the one truth is the customers who got ripped off the worst were always the happiest it was the customer who I actually had to work to get done the one that couldnt have gotten a better deal anywhere else that was the complainer. Which customer are you And to all the reviews on the service department you know the fake ones the ones that are short with no real info or the ones that actually mention people by there names nice try no one is going to remember names days later or leave a review immediately after dealing with service where the name is still fresh on there minds. Those are 100% fake paid for or done by family, friends and workers. I just wish google would somehow verify the reviewers

My experience with auto nation vw has always been very pleasant. Your service representative Lisa Abbott is an asset to the company.She always give me personal attention and her personality and attitude is outstanding.I will always have my vehicle serviced there as long as Ms.Lisa Abbott is on your team.Thanks for the wonderful service!!!!

Lisa & Jose we’re very professional, kind and “patient”. Thank u

Good service

Tyler and his boss (I feel bad for not remembering her name) were really good to us. They took exceptional care of us. They listened. The sales pressure wasn't that bad as related to others. The finance lady though. I understand she was having a bad day due to being the only one there that day. But we said no from the get go to the extras and she could have just let it go. She didn't have to get pouty when it came to the signing part. But that may have to do with sales pressure from management. As kids we are taught no means no. But in any sales job we are taught not to listen to no. (I have had a few sales jobs which is why I don't have one now) I have been on both sides of the sales pressure game. It's a horrible way to treat people, on both sides, from management to the employee and the customer. No means no.

Nice job everyone! Great auto and customer service.

Excellent service!!!! Was in and out within 2 hrs....

I really just can't believe the way I was just treated. I made an appointment 3 weeks ago with Roberto(new guy) to have a few things looked at. I arrive to my appointment at 11am. I check in with him we discuss the things I need to be checked and I'm fully prepared to pay for two different diagnostic test since he stated one payment of $99.95 was to only cover one test on the same car. Appearently there are different test and customer need to be prepared to pay if they still have electrical issue after their fuse box recall has been replaced. He tell me it will take 3 hours to complete the process. I sign off on the paper work and exit the building to continue with my errands. After 2 hours I return to the service center just to see my car is in the same spot I parked it. I then ask Roberto (new guy) if there was an issue getting my car started on since I had an appointment at 11a. He says "oh the technicians go on lunch at noon". My response.. What does that have to do with my 11am appointment it's been 2 hours. My 3 hour diagnostic test will now be 5 hours. Why didn't you tell me this when I made my appointment I would have come later in the day now my whole day is wasted. He responds oh I'm sorry with a sly smirk. Since the day I met him he has given me this why are you here attitude. Customer serivce should not be his industry. If you have to deal with him be prepared for mean girl attitude. I have been a customer at this location since 2016. Everything has always been great and everyone else is pretty friendly and welcoming.

I had recently purchased a 2012 VW Beetle about a month ago. My salesperson was very helpful in assisting me with my purchase. After 2 weeks of my purchase I had made several calls inquiring about my license plate. I spoke with Tyler and he assure me that I’ll have my plates before the temporary tags expired. Well a week before the expiration date on my tags I made another phone call and was told the same thing “I should have my green slip” before it expires. Well...the 14th of April tags were expired. I was told by Tamara who works in finance “to park my vehicle” now mind you I had traded in my vehicle for this car and you would think she’d offer a courtesy vehicle...NO. I called DMV to see what I need to do and I was advised that the reason why Autonation VW didn’t want to extend the expired tags because there was a penalty and more likely they didn’t want to pay that. Thankfully I was able to get a ride from a friend to and from work. I finally was able to register the vehicle on the 20th and thank god the lady at DMV was kind enough to wave all the late fees after I told her what had happened. Next thing...check engine lights and EPC turns on. I take it back to the dealership and I was assisted by Roberta. Once again issues with the vehicle. It has to do with my gas line...about 3 days later I picked up my car As soon as I drove it off the lot I smelled gas fumes coming in through the A/C vent I immediately called and left a voicemail with Roberta no returned call back. I indicated what the issue was also told him that we had a full tank of gas and only driving less than 70 miles I was down to past the half tank. So I called the next day spoke with a Robert he advised me to bring it in the morning which I did and guess what...no one at th service desk had any idea they were expecting me. Thank god I got Lisa she went above and beyond to make sure that I didn’t encounter anymore problems. She gave me a courtesy vehicle and by the end of business day my car was ready to go. Today 05/12/18 my temperature light turns on and it’s ready 195 F so I called spoke with Roberta and was told to bring the car in. I asked if I’m going to be without transportation he said yes. He said Enterprised is closed and they haven’t had a courtesy vehicle since last September. He also indicated no shuttle service. So I said how do you expect me to get around if the car has to stay. He said just bring the car in and we’ll see what we can do. Mind you I’ve had th car for less than 2 months and this is how they conduct business.

I bought my VW 3 years ago. I've been here for her annual svc appointments and the service is always top notch.

The staff was behind because there were a lot of customers inquiring from 4pm through 7pm. However the sales consultants were very civil. Easy to talk to. They are there because they are salesman, but I have been to places with way crappy used cars that really treated people poorly. I'm not a same day buyer,, they don't know that, but even through to the end when I said I wouldn't buy a car, they stayed really decent and had a few laughs even. Makes me want to buy a car from them. Long story short, they have quite a few brand new vw models to choose from.

Jeffrey from service has an excellent sence of humour and great costumer service

Jeff is a great service representative and so friendly! Will definitely go back!

Very happy with the service I received. Even though I did not buy either of my VW’s with Autonation VW, I will continue to bring them both for service. Then down the line, perhaps a purchase too.

He handle the trans pacific sale( Hawaii to Las Vegas ), with ease and graciousness.

My son purchased a car there a little over a month ago and he's been so happy with the whole transaction that I plan on purchasing my car from them next when I find the one I want

Once again this dealership has proven to be a joke. The service department and the staff do not know how to take care of their customers. I was just informed that Mark Gilmore is the service director I know he left that dealership for a while but I guess he is back. Mark instructed another employee to steal parts off of my car like my lowering springs. They called me a liar and then when I gave them proof they had to reimburse me and the old store manager apologized. This was a few years ago. I gave them another chance recently and they have failed again

I've been a customer here for over 3 years and have never had an issue. Every employee I've been in contact with has been professional, courteous, and a pleasure to work with. I just bought my second car through these guys and had no hesitation as a returning customer.

Always great service! Friendly staff members! Keep it up!

My fiance & I had a great experience at VW, Anthony Winter was our car salesman who helped us find the perfect car for me. He was very transparent, professional & answered all of our questions. We are very pleased with how smooth the whole process went. I would recommend my family & friends to this AutoNation VW Dealership! :) Thank you again Anthony!

Everyone was very friendly & top notch service!! The apt was easy to make. The apt went smooth & on time. & I'm thankful for the snacks & drinks in the waiting room.

My fiance & I had a great experience at VW, Anthony Winter was our car salesman who helped us find the perfect car for me. He was very transparent, professional & answered all of our questions. We are very pleased with how smooth the whole process went. I would recommend my family & friends to this AutoNation VW Dealership! :) Thank you again Anthony!

I love this place. I always take my GTI here for oil changes, repairs and scheduled services I'm not comfortable performing myself. They have a nice waiting area with donuts, refreshments, seating and a television. They also offer a shuttle service back to your home if you're dropping off. Staff is super nice and they wash your car when finished!

First and foremost I will never return to this locations. I was leasing a 2016 S Tiguan and the warranty was about to expire so I wanted to see what my options were and I said I wanted to stay around my same payments. They had me test drive a SE Tiguan. Loved it! Wanted it! First they ran the numbers and remaining BAL on my current lease. New PYMT quoted was over $500mn with a huge down PYMT. Couldn't do it. They tried another number but nope. I said I would just stick with my current SUV. An upper EMPL came over and said try the S it's more around your budget. It was okay. I had way more features in my 2016. It felt like downgrading. But I was torn cus my warranty was about to expire. With two kids to worry about I decided to try for the new S. I was there for over 5 hours and they kept telling me my 2016 wasn't done. I decided to try the newer 2018. Took it home last night and I am so devastated and unhappy. Who purchases a NEW vehicle and is so dissatisfied? ME! I am so torn on what to do or feel. I don't even want to drive the new SUV. I felt excited when they had me driving a SE because it had the same features as my 2016 but this 2018 just sucks. They were closed Sunday and I contacted the sales person first thing Monday morning. I asked if there was any way possible to get into the SE because I am miserable. He said if I could get more of a down payment to come in today and they'll try and switch me cars. After finally getting some more money I contacted the sales person to ask what colors they had and he tells me they can't help me cus the new SUV is considered a used car now. Seriously your tell me that after I spent all day trying to get money and time spent. I can't believe the way I was treated and unhappy I came out of your store. Very poor service. Doesn't care to help people. I will never be returning to this location. One person says one thing and you hear something from another person. I wish I could just have my SUV back. Update: I was contacted back from the manager who was very concerned about my needs and wanting to help. I was very shocked the way the manager was treating me with such respect and the eager to help. Sadly you don't deal with many businesses who care these days. I am very happy to say I was put in a vehicle I am happy with which was the SE. I am very grateful for the help I was giving. The manager showed great appreciation and respect for me as a customer. A sad first experience which turned out with a happy ending. Thank you!

Mark the manager took care of my car and did a great job til I pass the smog check !! It was really amazing great service

Another great purchase at Autonation Volkswagen!! Great customer service from Donald Macdonald, who was the salesman. Knowledgeable and professional. Lisa Abbott in the service department very quick and reliable getting my new 2017 Passat tinted and back to me on time, actually with time to spare. Manager and finance managers nice. If you ask questions they will go over all and any questions you have so you leave feeling confident. And last but not least the Volkswagen!! My second one! Loved my 2012 Jetta put 100,000 miles on it with no problems just regular maintenance and I know she would of ran for hundreds of thousands more but it was totaled out. I’m just as confident in my new 2017 Passat. Not only is she eye � catching. I know it’s a reliable vehicle I will be happy to drive for years, and quiet and smooth comfortable ride. Thank you again, Autonation Volkswagen Las Vegas!! I can’t wait to purchase again from you in the years to come!!!

Roberto in Service was exceptional...I am 71 years old, from NY, and set in my ways...not your favorite customer...Roberto was able to turn my anger into a positive experience...My car almost ran out of oil...2015 Jetta. No spots anywhere ...no leaks anywhere...Roberto calmly explained all the possibilities to me....very satisfied

The Takata Airbag recall work was done in a timely reasonable manner.

Tyler was amazing and the whole team made my experience fantastic!

My experience with AutoNation Volkswagen of Las Vegas when service was addressed when my EPC and Check Engine light came on. I dropped my car in and received a call immediately the next morning by my Service Advisor Lisa who advised me of my repair and need of a high pressure fuel pump that would cost $770 due to warranty expired 2 1/2 weeks. After talking to Service Manager Mark who reached out to VW Corporate on any consideration to cover any or partial cost, I was given a one time goodwill discount. I thanked Lisa and Mark for their support to address my dilemma and needs on repair. I also want to thank Courtesy Shuttle Driver Bianca who was not only diligent in my pick up at the rent a car agency and delivery to service when car was complete but her sincere customer service. My overall satisfaction to exceptional customer service was fulfilled. I look forward to future business transactions with Volkswagen to build a loyalty and reputation to quality.

Lisa Abbott was my Service Consultant and she was fantastic. She was attentive to me and my vehicle repair. She kept me updated on it's progress and when I picked up the vehicle, it was washed and interior cleaned. Strong Work!!! I highly recommend AutoNation Volkswagen. Frank DiCerbo assisted me in the original purchase of the vehicle, and when he saw me in the Service Bay, he remembered me from over a year ago, came over to say hi and ask if there was anything he could assist me with. What a great team!!!! The customer service here is impressive. P. Hess, MD

They don’t even deserve 1 star! Their customer service is the absolute worst! I have had an ongoing issue and wasted a lot of money by trusting this location and service center. Mark (service manger) has the worst communication skills! It’s very hard to trust this service center with performing any maintenance without thinking they are deliberately trying to f*#% you over! FYI: I’m still waiting on my email for what was quoted and/or a phone call. I won’t hold my breath, but I will be paying you a visit soon. Maybe face to face you’ll be a little more attentive! UPDATE! I originally received my quote over the the phone from Mark Gilmore (Service Director) now what I was told over the phone and what was emailed to me are totally different prices! No surprised one bit! They prey on woman and try to rip them off! Not a care in the world from Mark! Reporting this location to BBB and reaching out to corporate.

Good job. Rep was helpful - explained repairs. Finished work in the amount of time Rep told me. Car sounds better now.

The service was prompt, even if I had no previous appointment. The problems I had ( two ) had been resolved very satisfactory and in a timely manner.

Went in for 50K mile service on my VW Golf. Jeffrey greeted me immediately and explained all aspects of required service in detail. He was very respectful and courteous. My car was finished promptly and even washed. I have a lot of confidence in this dealership and will continue to bring my car in for quality service.

Mark was the best! Awesome service. Saved me a ton of money and time.

Mark in the service department was very helpful and upbeat; lots of good dad jokes. ;) Who knew getting my car serviced would brighten up my day? Also, super cute merchandise!

Very friendly people work there

This was my first time having my car serviced at AutoNation Volkswagen and it was by far the best customer service I’ve ever received. My service rep, Roberto was very personable and he was a perfect example of professionalism. I’ll definitely be costumer as long as I’m here in Vegas!

Jeff Lopez was very helpful in assisting me with my scheduled 40k car maintenance. Overall, Autonation Sahara did an outstanding job.

Very nice people!

Lisa in the service department is amazing. Ask for her and she’ll take care of you and make sure you get the repairs you need and will be honest with what you don’t.

One of the easiest dealerships to work with, made buying a VW stress free!

Bought my car here and went in 3 months later concerned about a noise coming from the engine. At 11.30 am I asked the service guy if someone could take a quick listen to the noise just to see if it needed immediate attention or I could continue to drive until I could get an appt. I was told no one could take a minute to listen as they were all going on lunch break soon. I asked if he would jus pop out with me to take a listen and he said no. Awful service. I then drove to another dealership (still during 'lunch hour' )and they took care of me immediately...needless to say they now have a new customer and ambassador.

They always take care of my service needs quickly. Kinda pricy but done right.

Lisa in the service department is a woman of her word. She is very prompt at returning phone calls and following through. She helped me through challenges I had with my vehicle.

The staff is very nice and Igor my salesman was amazing. Very friendly, helpful and funny. He definitely made the car buying experience easy.

VW Autonation

My wife and I have been talking about upgrading from a 2011 Golf to a 2018 GTI. I am currently stationed in Afghanistan so I had to do everything over the phone. My rep was Derrick Jackson and he was very helpful and informative. I called on January 21st, 2018 and my wife picked the car up the next day. This is my 5th VW in 15 years, but I've never been more pleased with the service. Definitely would buy from here again and would HIGHLY recommend Volkswagen Auto Nation.

On the day we stopped, the manager in this place seemed angry. I almost felt bad for trying to "ruin" his bad day. Almost. Anyway, everyone else was super cool and friendly. Probably won't be shopping volkswagen any time soon though, and, now definitly have my radar up for autonation in general.

Jeff Lopez is my man at AutoNatuon. Great customer service and all ways keeps it real with me about Jetta(Brenda)

Bought a new Jetta from Tyler Cloud great person. I knew him from Bocci. No problems great salesman would refer him to anyone

My wife and I have been talking about upgrading from a 2011 Golf to a 2018 GTI. I am currently stationed in Afghanistan so I had to do everything over the phone. My rep was Derrick Jackson and he was very helpful and informative. I called on January 21st, 2018 and my wife picked the car up the next day. This is my 5th VW in 15 years, but I've never been more pleased with the service. Definitely would buy from here again and would HIGHLY recommend Volkswagen Auto Nation.

My first experience at VW was great, Mark took good care of my vehicle and the problem was immediately solved... I will certainly continue business there

Fresh donuts and coffee more can you ask for very professional excellent customer service

My Ignition went bad in my 2008 Volkswagen Jetta ( My only Mode of Transportation)! I called AAA To Tow it to my House & 2 Days Later , Ali spoke to someone at Autonation Volkswagen in Henderson & I’d plan to take it there . I ordered another Tow from AAA per my yearly policy allows 3 Tows ! I googled Auto Nation to check if there was a closer location , realized there was one on Sahara (just west of jones) & I started on my way to the Sahara location & quickly realized I never called to check if they had the availability to fix my car .... which they did , my car was turned over to the friendly staff , I got a courtesy ride home & had my car back by weeks end ... they have repeatedly called to check up on the status of the service , which I found second to none .

OMG......Mark Daddario and Lisa Abbott are fantastic! I went in scared of how much things were going to cost and they were able to get the work done for free due to their fabulous note taking and customer service! I have been dealing with Mark for 3 years now and have not had anything but an awesome experience with him!! Thank you both from the bottom of my heart!!! They are what customer service is all about!

I cannot express the gratitude I have towards Mark Doddario and Lisa Abbott! They are amazing beyond words. My warranty was up and my water pump is cracked. After careful research on their end, they found a way to get me my service for free due to a prior statement in my records from an earlier time. Thank you Auto Nation VW and especially Mark and Lisa for always taking care of me and my vehicle!!!

Be Aware if you are Buying a Car Here.....I bought a 2017 passat from these guys and after a year my car is being having issues with the brakes. I went there two times because every time I brake it has a noise and they keep telling me that is dust from the brake pads and washing the car you get rid of the noise wich is a pain. Now every time I brake the whole car shakes so i went back and guest what? the brakes are not included in the warranty and i have to pay $70 for them to check what is wrong.. reallyyyyy.

Igor was great to work with!

The staff was very friendly and helpful every step of the way. Derek was very informative and very friendly! He even delivered the car to my place! Amazing staff!

Originally had a great experience with a salesman named Tyler, he was straight forward and transparent! As soon as the sales manager, Robin, came to talk to me my experience fliped 180 degrees. He heard one thing he didn't want to hear (me financing through my bank instead of VW Credit) and he became rude basically saying there's no point in him doing the deal that way. I couldn't believe the tone he took with a customer. I proceeded to Findlay North Volkswagen were I was properly assisted. I will never return because of Robin, I hope management realizes the business that kind of attitude drives away. Thanks for reading!

Came here for a couple of bolts for my Volkswagen brake caliper, I really need them desperately, and they were the only guys in town that had them, I was a bit surprised at the price, I think it was $9 per Bolt, but I had to have them, took a little bit of time to check out the people are very friendly

I have the part I needed!

Hands down the worst customer service I have ever had you know that feeling where they make you feel like your a valued customer and you turn around and they make false promises and then you go and confront them about it to claim the promises and they hit you with a... oh if its not in writing we cant honor it! Thats total bs!!!!! Also they screwed me and my mom on the interests rates as well. We went back before the 5 day grace and returned the cars. I will never do buisness here again nor I will evere recommend any of my friends and family to this place SPECIALLY DONT DO BUISNESS WITH IGOR HE IS VERY UNPROFESSIONAL AND LIES STRAIGHT IN YOUR FACE. I could not believe the bad experience i had here autonation you suck for hiring these unprofessional people! Never again!

They have no idea what customer service is and they are very unhelpful in the repair estimates, they lie about the repairs the vehicle needs,

Great people..and service..actually was fast and stress free

Generally good experience. Mark Daddario is professional, friendly, and effective. I had 2 minor things for why I'm taking 1 star off and not giving 5. First, when I went to the cashier they attempted to charge $350, the full price, when I already paid $200 of it the first time I was there. It was corrected and appeared to be a benign error, but still. If my wife was picking up the car and didn't know about the earlier payment, we could have missed it. Not good. Second, while they replaced the ceiling sunglasses compartment (and for a steep price) the ceiling fabric attached around it was left loose. I'm addressing this and hope to resolve, but still. Those are two minor issues for why I'm giving 4 stars.

Had some issues with my Jetta, so I stopped at AutoNation VW on Sahara. I was greeted by Mark in the Service Dept, although they were busy he made me feel welcome and said they could help me out. Mark listened to my concerns then went over what they could do. I left the car and returned later and was pleased that they had performed the work and had checked the car for drivability and safety. I would recommend this Dealer to my friends and family. Dealers are more expensive than smaller shops but always have trained people that are more specific on your vehicle and will save you money in the long run ie: less returns for failed work or inferior (cheap parts). Why take your VW to GM?

My family and I were very happy with the purchase of our new car. From the time we walked in Frank was really professional and helpful. He made our purchase experience a very pleasant one. He provided us with all the information that we needed in order to make the right choice. We appreciated the fact that we did not feel pushed, but on the contrary Frank gave us the info and time to make an informed decision. Because of the professionalism and kindness of Frank. My family and I would definitely recommend Auto Nation to the rest of our family, friends, and community. Thank you and Keep -up the great service!

Great service I went in without a appointment and I was taken in right away and I was out in no time.

30,000 mi service was quick and painless. And per usual the staff was excellent....I always go back to Lisa because of her knowledge and efficiency

Excellent customer service and the right price!

Mark was easy to deal with, great job. 👍

Hands down Roberto in services is the best!!!!! He wooed me over when I came in a few days later after my initial visit, he remembered my name and what I need done to my VW Passat. His customer service is beyond standards as I work in one of the major casino, with that kind of customer service I would hire him on the spot. I am so looking forward to my next visit, and will only take my car to AutoNation VW and hope that Roberto will there to assist me again.

Great service, who provide good customer care not like any other dealership. If you head to AutoNation Volkswagen ask for Erik Thomin he is a hard worker and will put you in the car you want.

Called them and asked if they’re able to fix the emissions matter on my tdi and was told yes. Dropped the car for app and was told they’re not ready blaming on each other!! Rescheduled again for the same matter and got done 2 out of 4 items that suppose to b done on my car!! Again they said they’re not aware of that! Called vw headquarters and got confirmed that all 4 items supposed to b fix on my car!! Tdi emissions DEF refill DIRSEL reffil OIL CHANGE Very disappointed!!

Great customer service!!! All employees are always soo friendly. Top notch Customer service.

Had a great experience. Lisa and Jeffrey by far are the best service advisors I have ever dealt with, very knowledgeable about the product and always let me know what's going on with my vehicle.

We were very well taken care of. Service was through and efficient. Even when we requested a few things while the service was being done, they were on the ball.

We were very well taken care of. Service was through and efficient. Even when we requested a few things while the service was being done, they were on the ball.

These guys are AMAZING!

These guys are AMAZING!! They listen to your concerns, questions and give you the best service! Great job guys!

VIP treatment! Look for Toni, he’s great.

I’m very happy and satisfied about my experience with Auto-nation! And all the reason was Toni, such a professional sales man made my purchase experience such an easy process! I would definitely go back there and recommend everyone need a car and easy professional experience is to go over there!

I originally went to the Volkswagen dealership that is 2 minutes away from me in Henderson. They were very rude so I decided to go across town to the other Volkswagen dealership...that was 4 yrs ago. I have had nothing but great service and professionalism from the staff. Lisa always sticks out the most she is who handles any service issues whenever I'm in. I would definetly recommend them to everyone.

They are always great . They take care of all my needs and go above and beyond .

Total Disappointment! I purchased a 2018 VW Tiguan about 3 1/2 weeks ago. This is the first time I ever purchased a new vehicle outside of GM products. BEWARE if you are trading in a vehicle. Make sure you know what your payoff is. My payoff came short that I just paid the difference myself as to not affect my credit. The BIGGEST disappointment is that after over 3 weeks of leaving messages, texts, and even one personal trip is that NO ONE has responded to this day. So the service is the issue. I could never recommend this dealership as once you buy the vehicle they do not respond. Fortunately for me the amount was minimal, but the SERVICE was so disappointing is my main complaint that you spend this much money. I am not rating the vehicle only the service. I waited to write this review hoping someone would at least respond, how sad.

Had a very pleasant experience buying a new car with VW AutoNation. My Sales Consultant, Rod Phomvongsa professionalism, honesty and knowledge made my shopping for a new car much easier and less stressful. The Financial Manager, David Serrano did a great job explaining the sales contract and financing of my new car. I would highly recommend VW AutoNation to friends & family.

Had a very pleasant experience buying a new car with VW AutoNation. My Sales Consultant, Rod Phomvongsa professionalism, honesty and knowledge made my shopping for a new car much easier and less stressful. The Financial Manager, David Serrano did a great job explaining the sales contract and financing of my new car. I would highly recommend VW AutoNation to friends & family.

Worst customer service i spoke to selina on the phone she gave me attitude was very rude and loud over the phone they don't care about loyal customers they only care and give good .attention to new clients or people that are trying to buy a new car since they get comission the parts they use on the cars are cheap battery doesnt even last what its supposed to last my charging port has been fixed like 6 times and goes bad right away dont recommend volkswagen or at least not this one here ... even the manager i spoke to was rude he just transfered my call to selina to whom i had the worst experience ever i will now be calling cooperate to file a complain about all this

Professional, helpful and always friendly.

Worse customer service

Outstanding sales and service.

Over priced and confusing service. Came in for my 60,000 mile service and a transmission service I had been told my car needed. The tech told me they had changed their suggested services and I didn’t need a transmission service. Of the 15 items done at 60k I only got a 120$ oil change. Tech forgot to put new wiper blades and gave me my car with wax key psi readings. Unimpressed.

I can't believe this place awesome customer service with no pressure. I told them what I wanted and Curtis and Merko where looking for it right away, let them know that I had a car to trade into they told me don't worry we will make sure to give you a great deal. I keep telling them the numbers had to work for my trade in or I would not buy the car at all, they gave me the BEST DEAL in town and Merko is an awesome person, all of them are not pushy sales person.

Every thing went as expected. It takes about 1h 30mîns for an oil change. The waiting area is ok. Free water, coffee and doughnuts. The service was good, they washed my car and vacuumed.

Love my car

The best customer service i have ever received from a car dealership very happy and would buy again, excellent and a very good team.

Excellent customer service definitely would recommend to family and friends.

Worst service ever, save yourself the headache, do not bring your car here. Go to the dealership in Henderson. This company will keep your car weeks nobody calls, and when you finally get someone on the line they all tell you the same story of "oh another delay, we apologize"... how about don't apologize fix the car. Am I to believe my Volkswagen Passat has the rarest alternator humans could manufacture?

Excellent customer service...highly recommend! Kevin did a great job!

I submitted a offer for a GTI and I don't get the courtesy of a simple response after many emails. Maybe they think I'm asking to get the car for free or asking the salesman to make my monthly payments. Or maybe he already has to many sales for the month and wants to relax or maybe they just don't want my buisness.

I submitted an offer for a GTI and I don't get a simple response. They must think I'm asking to get the car for free or asking the salesman to make my my monthly payments. Or they simply don't want my business. Maybe I just waste there time!

At least this Dealership wanted to make a Dale and give you incentives.

Nice people; Frank, Anthony and David very profesionals and helpfull on my buying experience. My Tiguan is the second car that I got from that place, and per sure, will not be the last one. Thanks guys.

Jeffrey gave me a good deal on my oil change. Their customer service was excellent!

The entire experience working with Kyrylo was outstanding.

It a very good experience, because the people were very good and very accommodating and they know there job.

Great people. Very proffesional they make comfort and try help about the car you looking for and the payments can you do.. Great experience

Lisa is always friendly and remembers your name , always honest

Middle od June this year the air conditioner started giving us trouble. It works but takes up to 15 minutes to start. It's 2016 Passat and we never had any trouble till then. We took the car to Automation 4 times to fix the problem. The dealer continues to insist nothing is wrong with the air conditioner, and Lisa Abbott was rude.

I want to salute AutoNation-Volkswagen teams. I had been shopping for a truck for three-months and found the perfect deal. I think and further salute is Eric, Rocky, Kevin, Daniel in finance, and mostly Tyler the geek, who keep me informed over the months of searching alerting me when (my) truck was on their lot. Other dealers did not "serve" my needs as well as they did. Do I think I will go back to them? Yes. I think if your shopping around take a few minutes to see there lot, and I'm sure you'll be pleased in cost, finance, and above all, service-de-vintage style. Salutes Team AutoNation Las Vegas, Nv.

The service has been nothing but excellent everytime I go there. Fast, curtious, and professional. Mark is usually my service manager, and he is just awesome...by the way the donuts, coffee and cold water, make your wait even better.....

My car was having some issues this week and I made an appt online with Mark, a service advisor, for 1130 am. The only weird thing that I couldn't figure out was how to let them know I planned to wait for my service to be done because online it only gave me an option for drop off. When I arrived I let Mark know that I was having another issue with my car not starting at all and that I'd rather just see what was going on with that and I told him I would be waiting. He told me I should have picked wait on the online option because he would have called me and let me know that his guys go to lunch from 12 to 1. He estimated they wouldn't even be looking at my car until after 1. I let him know that was fine because I had no other option ( I'm patient, I honestly didn't care). I had complimentary donut and coffee while waiting, and maybe 20 minutes later, Mark came over and told me what the issue was with my car. We went over the options to resolve it and they literally had me out of there in about the next 30 minutes! I really appreciated not having to wait so long as previously expected (I was keeping my fingers crossed that it could be done the same day at the very least!). And dealing with Mark was a pleasure. He was kind, courteous, and straightforward. I Will be back for future needs.

I went into Auro Nation Volkswagen not looking to get a new car but just to do some research since I already had a different brands leased car with the lease not being done for another 4 months. I was greated by Marco and Egor who were the nicest and most efficient people I have met at a car dealership. They have me a great deal that I could not resist and got me out of my Volvo and into a Volkswagen! The process was short and to the point!

Wonderful experience with my trade-in for a new Tiguan. AutoNation gave me the best price for my old Tiguan, Dmytro took the time and care to answer all my questions, the financing process took less than 30 minutes, and follow-up since I purchased my vehicle has been spot on.

I didn't want to provide feedback on AutoNation VW, since my experience was very middle-of-the-road... but despite several attempts to unsubscribe from their emails, and still receiving a "please review us!" email every other day, I feel like this is the only way to make it stop. I took my car in for 10,000 mile maintenance. I was told this would take 60-90 minutes. It took a little over 2 hours. I received no updates during this time. When service was completed, they returned my vehicle. They did not explain the services performed or the status of anything like the brake pads or fluids other than "everything checked out." The car wash was not the best... my car wasn't filthy when we brought it in, but it wasn't cleaned well when we received it back. They performed the service I brought the car in for, I believe... but there were absolutely no frills other than that. So all in all, it was fine... I'd say three stars, minus a star for spamming me for feedback even after I've unsubscribed from their emails.

We coming there to get our car serviced and Lisa Abbet is the one that helped us every time we come in. We've been doing business with the app for the last 10 years and we will continue to do business thank you for having someone wonderful like her to help us . ??

Outstanding communication and appreciate the discount.

Great cars and great services. People are very friendly! Nice place to shop!

We were pleased that our car was completed earlier then expected! That rarely happens! ?

Lisa did a great job as she usually does in taking care of any service that is required.

The one star is just because if not I can't post the following review. This is the experience that I got today from VW and your dealer AutoNation Volkswagen Las Vegas. My Volkswagen Tiguan battery was dead this morning, so I decided to call VW roadside assistance around 8:11 am and they told me that “they will be at my home at 9:30 am”, they never showed up and I called again, they told me wait 30 more min. because they were on their way.... 30 min later I called VW again and they apologized for being that late and asked me wait another 30 min, finally around 11:20 pm I decided not to wait anymore, thanks god I have AAA and they came to my home in less than 20 min. and started the car for me. I went to the dealer VW AutoNation at Sahara Ave because also the service light was on. They received my car to perform the service and I asked the service guy who received my car about the price of a new battery because miraculously the warranty expired yesterday!!!! The service guy gave me the price for a new battery but I decided not to buy it from them because the price was higher than the one offered from AAA. THE SERVICE guy was so mad that I didn't wanted to pay for a new battery that he told me that they were full and they didn't had time to perform the service until next week all these after I refused to pay them for a new battery. All this is really unprofessional from this brand and from this dealer, and I don't want to mention problems that I already had with my previous car (another Tiguan).... People stay away from VW if you can and if not at least try a different dealer.

Our sales associate was very knowledgeable and did a great job getting us 2 jettas!

These guys did an awesome job . The deal was so good, with great terms, there was no need for haggling. Tyler Cloud and Anthony Winter-Carter both worked very hard to accommodate my special needs. There were about 3 days of required service work to do the modifications I required. Tyler and Anthony pushed the service department to do a comprehensive job and meet my tight schedule.

It was a great experience to have Derek Jackson as my salesman. He and the finance team kept me comfortable throughout the process and in the end I was completely satisfied with my purchase.

It was a great experience to have Derek Jackson as my salesman. He and the finance team kept me comfortable throughout the process and in the end I was completely satisfied with my purchase.

My salesman was Tyler and he got me in my new 2015 Black Jetta which is now my new baby. Low miles only 2k down and affordable monthly payments. Woo whooo!!! I would totally recommend him and Autonation. Queisha

Purchased a 2015 nissan pathfinder from autonation Volkswagen and everything was great from my salesman "Dima" to the finance manager Yoshwa. Everyone one was extremely helpful and easy to work with. Thank you.

We were die hard GM owners. Our son in law found his VW Beetle after a internet search, and was extremely happy with all the dealings with the dealership. We found out, by chance, there was a new 2017 Beetle, just delivered. We look at the car, decided it was PERFECT for us and bought it. Sure, there always is a paperwork delay or servicing of the new car delay, bvut, Tyler and Derrick, along with everyone at AutoNation was friendly, never pushy, and actually treated us with respect. A great experience for us, compared to the GM dealerships experiences we have had over many years. I highly reccomend Auto Nation Volkswagon!!

This was my verry first car pyrchase and it was amazing, My 2 sales people Tyler and Derrick were amazing, i was extremely happy with their help and amazed on how they knew the answers to my questions right away, they even sold my parents-in-law a nee car, they said that it was the verry best car sales thst they ever had gone thu (over 20)

Service was good, appointment was for a specific time ,when I arrived on schedule I was taken to appropriate place to wait for vehicle.

Best experience getting a new car they made it very easy and very friendly

I feel like Jeffrey Lopez worked very hard to guide your techs to accomplish a routine service of my wife's 2010 Beetle, AND,take care of a more serious problem with the AC.

What a pleasant, efficient, and quick service writer. Lisa knows her stuff and under promises and over delivers!!!!

Autonation VW really made a good impression on me. They were very informative and I didn't feel stressed or pressured the whole time I was there. April and Tyler made my experience welcoming and answered all of my questions. The whole vibe of the dealership was different compared to the prior ones that I had visited. There was one dealership that I visited pushing me to do a credit application when they knew I just wanted to finance personally through my own bank, but this place was much different. Overall, if you're looking to purchase a vehicle, I highly suggest this dealership. Everyone is very friendly and you won't be pushed to upgrade to a car you don't need/can't afford.

Chris in service was great! They found the issue and fixed quickly. Added bonus they washed my car. I know I paid for it in the long run but it was a nice touch. Thanks!

Awesome customer experience. Quick car buying and service package was outstanding. thank you

Lisa Abbott was great. Very personable and professional. The service to my Passat was done promptly while I waited. I will return.

Its was awesome ++ Jeffery did a good job, thanks for the great service!

We have always had great service at this dealership. The staff is friendly, helpful, efficient and knowledgeable! If we ever have any questions or concerns, they are dealt with quickly and we have had no difficulty with our car. On our most recent visit we were helped by Mark - he made our day!

Let me cater to you, 'cause baby this is your day..." Autonation VW is awesome with their customer service. There was a mix up with my appointment and normally they can't do service beyond 11am and I showed up at 11:30 but they still took care of me though it was their lunch time. Also, they served me pizza after I already had my donut and coffee. That's quality customer service! Keep it up guys! I'll see you again for my next oil change!

Great experience . I test drive a few and settled on the Passat. It's close to home and I can visit in a short drive there.

I would like to thank Mr. Marchenko for his great professionalism and willingness to help. Mr. Marchenko was a great asset, very product knowledgeable and friendly. I will certainly refer friends and family and as for myself I will continue to do business with Mr. Marchenko awesome experience. Thank you!

always polite and they explain service being done and services required and or completed. prices seem fair considering the smallness of LV waiting area always clean and supplied with reading material if you have to or want to wait. Just a very pleasant experience and good staff

Great service very pleased .highly recommend great costumer service

Been coming here for 1yr now for oil change. This place been good to my car. Tells me what I needed and what need to repair or replace. Always nice and fast service.

Thanks for all the help Jeff. Make sure to come back for services and thanks for putting up with my dad

This place is the best. Go see Ihor Marchenko, greatest salesman ever.

Lisa Abbot is fantastic!!! The facility is clean and the repairs were accurate and timely.

I started looking at this place because of a rating I saw regarding one of the sales managers Kurt. Thank you to whoever wrote that review, it led me to an awesome car buying experience. These guys were amazing. I drove 500 miles each way to buy my first brand new car and I didn't regret it for a second. Derek was a phenomenal salesmen, Kurt was an amazing manager who had my care at the forefront the entire time. I brought my 6 year old son along for the road trip and I have never seen a crew so family friendly. At one point my son must have played with at least half the staff. These guys post cars at fair prices and are awesome on trades. My wife is looking at a new car as well and I wouldn't hesitate for a second to take the trip to auto nation if she decides on a VW. Thanks guys for all that you have done for myself and my son. He loved making airplanes with everyone.

Lisa Abbott is the best service advisor I've ever worked with. Overall both Vegas Cadillac dealerships could learn a thing or two from Auto nation Volkswagen.

This was by far the best car buying experience we have ever had. Our salesman, Frank, was outstanding. We talked about what we were looking for, price and test drove a Jetta all within an hour. The financial end of the transaction took a couple of hours, understandable to a point. Our time with Alexa in financing was just as pleasurable as the time we spent with Frank. Two great employees for AutoNation.

Was having an issue my 2010 GTI and took it in for repairs for a high fluctuating rpms issue. Dealer said they fixed it, minus the OEM spark plugs, got those replaced and still having the same issue. Took it back Friday and said they fixed it again, on the way home same exact issue. 2 trips to the dealership and $2000 later, have to make a third trip in the morning.

Excellent customer service. Lisa very nice and attentive. Thank you

I had my car towed for a steering wheel column lock defective message which when investigated it was suggested I seek immediate repair. I had my car towed to Autonation VW. Lisa Abbott was my service advisor. She contacted me to find out the exact problem and from that point kept me apprized of each phase of repair from having to order the part to the completion of the repair. She was wonderful.

Employees were extremely courteous & helpful in fulfilling my VW needs.

Excellent Car and Excellent Service, super Fast, thanks to Dmytro Ryzov to help me with everything, I’m recommend it to my friends. Thanks Again

Had my jetta serviced. Got in n out.Fast and friendly Thanks

Really content with my over all experience. My sales person Kevin was very professional and knowledgable on every aspect.

This was the absolute worst experience I have ever had at a car dealership. My wife and I showed up having already picked out the car that we were going to purchase before hand. We had a check in hand ready to purchase the car. We finalized everything with our salesperson (who was helpful). After that it took an additional 3 and a half hours before we were brought back to sign papers. When they finally brought us back to finish the deal they gave our papers to the finance person who had only been working for 2 days while the experienced finance manager was laughing with his cooworkers. If the dealership would've been busy I would've been more understanding but we were the only people there!! This is a clear sign of horrible management. I would avoid this dealership at all costs.

We came in today with financing in hand, expected to be in and out within an hour. The process took nearly 4 hours. The staff knew we were in a rush on our way through to California, but we were left sitting in the lobby for over two hours while it appears nothing was being done to get us on our way. And in the end we ended up correcting the finance guy on his math � Our salesperson Tyler was excellent and made his portion of the deal a breeze! Everyone else was slow and inconsiderate.

The team always remembers us when we go in. So great that I brought my husband in to purchase a car with them!!!!

Great customer service. Derek Jackson was a true gem of a salesman. Not too pushy and helped me find the exact right vehicle to fit my budget and needs. Also, thanks to the finance department for approving me so quickly and with very little hassle on a vehicle that I thought was out of my financial bracket.

Took my car because my check engine light was on and my regulator is out on one of my windows. They said they needed to test the battery. Upon giving me my car back the radio now has this loud static noise coming from it. They said was because I needed to replace the battery. Now the battery is replaced the radio is still making the noise. Now they are trying to say it's a ground issue, but my car didn't have the noise or an ground issues before they did whatever they did to battery. Now they are refusing to fix a problem they caused. Had to file a complaint with corporate this morning. Hopefully I can get resolve for this issue, especially since my radio was working fine and had clear sound prior to they touching it!

Went to my Usual Tech. Employee Ms. Lisa Abbott. Ms. Abbott displayed an all business approach and is very precise in her work. My Car was serviced in a reasonable amount of time and I love the fact that it is always cleaner when I leave then when I drove it in. I am very confident in AutoNations Service Dept. and love the Donuts!

Very pleasant. Personnel polite and respectful, not pushy.

Fast service on my daughters Jetta while I waited. Called for an appointment before, everything went smoothly.

My dashboard message indicated that my Passat needed an oil change NOW. I Just drove from Los Angeles to Las Vegas and never been to this dealership. I anticipated a problem scheduling immediate service. Mark was able to "squeeze" me into the schedule. I dropped off my Passat and in a couple of hours the service was completed and the car washed.

Bought my 2015 Certified Pre-Owned Passat here after just moving from another state. Tyler was fantastic with helping me via phone and email before I moved. The staff were all really nice and helpful when I finally went in person. Previously owned a Jetta and I am totally in love with my Passat. Would definitely recommend going here to buy a car!

autonation volkswagen owes me $1369 partial refund of an extended warranty. they have owed me this money for 2 months .. but now the finance mgr Jason won't take my calls or answer messages. I'm an 82 yer old woman . but not a STUPID 82 year old woman. I called, for the last time, today and left message .. again. Monday I plan to file a grievance with BBB .. and also go to small claims court. in retrospect, their salesman Tyler is a wonder. polite, competent and all about customer service. but everyone else, from the Gen Mgr to the Finance Mgr gives a whole new meaning to incompetence. I am not asking for special anything .. I only want what I am legally owed. DO NOT .. repeat .. DO NOT DO BUSINESS WITH THIS COMPANY. THEY CHEAT !!!!

They are always professional, jeffrey was nice all throughoutm

Great and wonderful service! Everyone is so nice and friendly and just professional and I always tell everyone about this store.

Steve was very caring and gave me good updates. I will return

Igor is smart witty and straight forward. He helped us find a white fluffy cloud like paint job and a jetta that purrs down the highway if that makes sense.

Brought car in because of no lights on the dashboard. Found 2 "faults" on the diagnosis, but could not fix these. Wanted 4 hours and another $400 to "further diagnose." Crazy I am not! This is the second time this dealership has pulled this stunt. No way was I spending $500 to figure out why dash lights don't come on! This dealership also overcharged me for my Beetle when it was new. I was paying cash and when the car came in, the salesman said he could sell the car immediately if I didn't get down there that day. ( I should have let him.) When I got there, the sticker mysteriously disappeared. I will NEVER deal with ANY Autonation company again.

I was satisfied with the service, however, my check engine light turned on shortly thereafter. I had a bad experience with the VW Dealership in Henderson. They disconnected the wire the shows the outside temperature right by the gauges. Then wanted to come back and were going to charge an arm and a leg to fix it. Luckily, my friend searched hard enough to find it that same day and just connected it again. So after that, I was told that when you service your cars you need to watch to make sure the job is done, and ask for any parts taken off, and that often times the service workers will mess with something to have you come back. So hopefully now the check engine light will turn off soon.

My car battery needed to be replaced. Lisa went above and beyond to get the warranty extended for me. She is the reason I come back!

Great service! Love this location!! Tyler was awesome. Anyone wanting to buy a car ask for Tyler! Got my 2017 beetle, and I couldn't have been happier.

Love my 06' Convt Beatle. Always see Lisa Abbott when I take my car in to be serviced, she's the best!

I have had my Passat for almost 3 years, on one hand in the past I would not have any further use for VW Auto Nation. My experience with Chris was fantastic, very helpful. I can't believe the difference.

I forgot to mention dealing with Barbara was also the best experience ever. In the past I would not recommend VW Auto Nation at all. I have changed my mind. I would now. Please note both Chris and Barbara where great to me.

Top notch from vehicle drop off to pickup. Communication during the process and timely updates were great!

When the battery suffered a catastrophic failure late in the day, they got it replaced first thing in the morning. And did some recall work as well. Without having to be asked or make a separate appt.

Lisa was great making sure the process was easy and seamless. I took my car in for its first check up, oil change and tire rotation. Dropped it off in the morning and she called me when it was ready. When I picked it up it was so fast! Thank you Lisa!

Overall good customer service. Would recommend this place.

bought new beetle. like it. think it is a good place to buy a beetle in Vegas.

Very professional ,timely,good costumer service,convenient location,everything went well.

Bad deals bad service.no thank you.never buy car with you

Terrible service, never coming back here. It definitely changed my mind about Volkswagen.

It was quick, easy, and got out at an appropriate time. The technicians were understanding and my car works great now.

I was referred to this dealership by another dealership in another state. I found the car I liked and needed here. Yoshwa Shields was knowledgable and concerned that I got the car that fit my needs, but was also the best for me personally. I am very pleased with this low milage well kept car. I also like its quality and design. It is quiet smooth and has every feature I want and is user friendly. The knobs and handles even seem right. Again, I like the car I ended up buying and am grateful for all the knowledgable and friendly people who helped me get it right.

Scam scam scam,,I can't believe, I walk away from sales manager who is really scam as...ll

I gave ip buying car here. No thanks service is bad

I never come back,no gracias señores,,bad service manager

This place sucks. I never buy car here.sales manager is so bad ....don't buy car here people

They'll try to rip you off... Don't trust them with your trade or the sale!

A simple in-and-out for the 30k with one requested fix on top of the normal checkup. (squeaking driver's seat). All handled quickly and expertly.

Yoshwa Shields is the go to guy! I came to AutoNation at VW and was greeted by Yoshwa who was very professional and easy to talk to. I told him the type of car I was interested in and within a few minutes we were test driving. I ended up finding my new car that day and the entire process went so smooth. He explained all of the paperwork with me and kept me updated along the way. There was no haggling so I didn't feel like I was being cheated. I feel so lucky to have found AutoNation. I will definitely be coming back to AutoNation VW for all my future car purchases. Thank you!!

I tried to buy a car there and the customer service was bad. Went accross the street and bought Toyota!

Stopped by to check out their cars. Sales person was extremely rude. Won't be back.

Really bad service. Will never buy a car here . Sales manager was the worst

Excellent service , family feel and very polite and friendly. Bought a Jetta new from here and they bent over backwards to accommodate us. Thank you

Sales people are horrible i gave up buying a car here. I would not take one if they give me one for free. Ihor was the worse one at thia place.

Bad service.i will never buy car here......stay away from the this place

Don't ever buy any car here!!! They're scammers!!!

Poor service, rude people, avoid this place with big loop around

Bad services.stay away from this place.worse experience.i gave up on deal.big rip of

This place is horrible. I've never been more insulted by the sales teams incompetence. Once I was able to speak a manager I thought I would be able to get some answers. But I was even more surprised that the management team there were twice as bad as the sales team. I used to like VW, but this experience has turned me off of the whole brand in general. I definitely will not be recommending VW or this place to anyone, ever.

Horrible service! Customer finance manager John Arnold is a thief! Sales person Ihor Machenko and entire group is a total scam!

Worst customer service of all dealerships in Vegas, dont buy car here,to all european community,, dont buy VW's here.

Stay away from this place. They will rip u off, and only take your money. They don't provide the service that they clam they do.

I trade in my cc for Jetta GLI YESTREDAY AFTER I SINGN PAPER AND GO HOME I REALASED THAT I DONT HAVE DEAL AS I BEN TOLD I COULD It sleep all night and this morning I go to dealership ask them to returned car and get my car back I ben trow out from property and told if I came back I will be arrested for transposing after buying tree cars pay off two car I will put this on tv how they hustler up people

Great service! Took me to work and picked me up from same. Worked with me on priorities of what car needed so I didn't have to spend a lot of money altogether. Mark D. Took great care of me!

Pleasant experience. Always kept me up to date on stays of repairs.

Christopher Guilkey immediately greeted us when we walked into the service lane. Very nice and as us what the problem was and listen to everything we had to say. When told us not sure how long it's gonna take to find the problem, we waited in the lounge which they provided complimentary water bottles, coffee, and DONUTS!!! I mean what can be better then that?!?!? All in all it took about 2 hrs and they wash and tire shine your car too. Excellent job guys!

I had a great experience leasing my new 2016 Tiguan. Ihor Marchenko was helpful with the whole process. I would recommend this dealership to everyone!

I purchased my Golf from Auto Nation. It is not the closest VW dealer from me BUT it was the dealer that FOUND my car! So, out of loyalty. I returned for my oil change. Good value and service AND friendly, competent staff.

Jake in the service dept was just wonderful! He took his time to explain everything to me(sometimes more then once). He put me at ease. Now that's a 1st!!!!

The people and the service desk were very eager to help.

It was a busy day so there was a bit of a wait, but the time went extremely fast. Everyone I encountered was extremely friendly.

I could not completely consider this guy Tyler a salesman. He's more like a Brother or Advisor for Volkswagen because he knows the product and was not pushy. He knows how to help in most precise way as possible. He made my experience with Volkswagen even better than before.

This is the easiest car deal I ever made. I bought my Golf at a fair price and got paid for my trade ins.

Excellent especially Jeff and the shuttle driver. My van is always returned clean and I get recommendations on what it needs. Jeff checks for recalls every time I am there.

Every single thing was perfect. No issues at all. From scheduling to pickup.

Awesome experience with service department and Jake Conlee! We hit something on our drive from Reno to LV. Made it to the dealership and it was clear that we were not going anywhere else. Jake helped coordinate with our auto insurance company for the repairs. He was persistent in ensuring it was fixed in a timely fashion and stood by his word about the cost. He was awesome! Car was fixed and we are happy.

Overall, excellent and the service was great. They're always welcoming.

I walked in and right off. I could tell they were very busy but I'm a patient person. When Lisa did get to me she was great and got my car right in for an oil change. As the time flew by my kids enjoyed a donut and water while I enjoyed much needed coffee. When my car was finished she explained everything to me and I checked out just as quick as I checked in. Thanks again lisa

As it advertising on TV and internet, I went to AutoNation Volkswagen VW Las Vegas to check out model year end sale deals. I drove home with a new Jetta in the same day. It was a good buying experience with knowledgeable sales and finance staffs.

I was very satisfied with the service I got from my service advisor, Jeffrey Lopez of AutoNation VW.

i took my car in for a complimentary check and was treated with respect and had my car done in the time frame they gave me. I have always been treated very well and my car was done in the time stated it would be.

The service manager was very considerate and helpful. They were very quick to fix the vehicle, and return it better condition than received. The service manager ever gave dealer information where the car was being shiped to my daughter and where she can service it.

I purchased my car a couple of years ago from this dealership and had a great experience. I return regularly for service. Lisa and the service department always takes great care of me and my car.

Jake Coleen (can't remember his last name) had a really bad attitude when I returned back with my car 4 days later, since engine light was still on after leaving my car at this dealer for service for 2 days. He acted like he was doing me a favor knowing that I had paid almost $1000 I don't recommend him nor this dealer to no body not my customers nor my family members

Service was good. Lisa was fantastic. I came in because my battery died and at first the service manager wanted to charge for a new battery. I only hadthe car year and 10 months. She saidthat thebattery warranty started on the born date of car. In my opinion this is ridiculous. Why would i be charged for a battery power when i don't own the car yet. Iv had other vehicles and never heard such a thing. I like mycar and my lease is up in a year. Its the little things that matter. Not sure if ill stay with VW. Again lisa was great.

I take my 2001 VW Passat to Lisa Abbott at AutoNation Volkswagen Las Vegas. She is professional, efficient, and always knows what is best for me and my car. We bought this VW new in Portland, Oregon and it has been through two kids learning to drive a stick shift, has driven across the US a few times, survived golf ball sized hail in DeSoto, Iowa, and lived in Nuevo Leon Mexico for two years while my daughter was on a job. Lisa got us through everything and keeps us on the road. Many thanks, great people, great service, great cars!

It was a two week process getting my new car, not because of the dealership but because of personal decisions. Yoshuwa was amazing through out the entire process, he kept in contact with me to let me know what was happing with paper work the whole time. He also made the process very smooth and saw it through he never pushed us off to another sales person. I've had my Jetta for a week now and I absolutely love it !

I have purchased 3 vehicles now at Auto Nation Volkswagen and have had nothing but exceptional service and always leave satisfied.

took my car in for an oil change, and found out I needed some fairly extensive repair work. service advisor Jacob was great, offered me loaner car, and kept me updated throughout the repair process.

Excellent service! The check engine light came on in my GTI while on a road trip. AutoNation took care of everything and made sure it was all covered on my warranty and that we were back on the road quickly. Thanks for a great job!

As usual, even with a change of personnel, very good.

Agent Frank DiCerbo is a friendly person, he worked with you(not trying to haggle up prices). No hidden fee's and pretty clear on the numbers. I would highly recommend to a friend or family member. I bought a used 2012 GMC Sierra SLE and love it.

My check engine light came on a few weeks ago. Calling in to make an appointment was fast and easy. I always work with Lisa in service because her custom service and knowledge can not be beat! She always takes the time to explain the process and calls to give me updates on the progress. She truly goes above and beyond to get me back on the road as quickly and smoothly as possible.

We almost hated to start looking for new cars because we dislike the high pressure atmosphere that we have encountered with past new cars. However, Frank at AutoNation was helpful and friendly without the high pressure.

I just purchased my third car from Autonation VW. All three times I entrusted Mr. Yoshwa Shields to get me through the process with out wanting do pull my own heart out for walking through the door. We all know that even when your credit is on point and your research has been done, just having to be there is exhausting. Mr. Shields is a top notch sales consultant that won't BS you having you hating your purchase the moment you get home. If you want to be treated like a human and not a fish then give Yoshwa a visit. Autonation VW, By the time I come in to buy my 4th car this man needs to be promoted at least once or twice or you guys are messing up. UPDATE...when you are finalizing your purchase go ahead and buy the rim and tire insurance. It has no deductible and is fairly reasonable. I have been on many a convoy through streets of Baghdad and it pales in comparison to Las Vegas. Do yourself a favor. Today I was on 15 south in the middle lane and ran over some crap in the road with both right side tires. Both tires are unfix-able. Thank goodness for the insurance.

Very good experience. Jeffrey was very helpful and the process was quick and easy.

Since the moment my son and I enter the facilities, I felt that it was the right place to be. Costumer service was excellent. It was a Memorial Day and we had the opportunity to enjoy with your team delicious hamburger and hotdogs. It was a great experience.

Went to this dealership for a vehicle checkup and tire service. The experience was very pleasant. The facility is clean, and the service staff is courteous.

The staff at AutoNation VW Las Vegas (Alex S., Arnold and "Uncle" Chris) deserve kudos for being so incredibly friendly and adroit. They made the purchase of my new VW Jetta both straightforward and memorable. AutoNation VW Las Vegas is the paragon of what a good business should be.

Fast service. Very helpful. Great experience. Wish you guys best!

Lisa Abbott is the best. She takes excellent care of her customers! If you visit the service department be sure to ask for Lisa!

Thanks for your help Tyler! Smooth transaction. I have purchased 3 vehicles from Autonation through out the years. Always a great experience! Repeated customer, Fay Dye

We have now purchased four cars from this dealer. Love our salesman, Ihor. Robin, the manager is always a pleasure to work with. Absolutely will be back for car #5!

Derek Jackson was fantastic! He listened to what I wanted which lead to my new car!

Let me first say, wonderful buying experience. My wife and I have bought many cars and the VW sales representatives made it painless. Delilah is amazing she got us the vehicle we wanted with an amazing price! Everything was established before we even step foot into the dealership. Just test drove and signed the paperwork, out in 1hr. Awesome!!!! Would definitely recommend this dealership!!!

I highly recommended David Stamps. As a salesman he always follow up his customer if they have problems. He is very polite person. I wish you the best of luck. For Service Advisor, Jacob Corlee did a very good job.

Pleasant customer service , my appointment time was kept, great follow through.

Although I preferred the dealership before AutoNation took it over, the people who are still there after my 10+ years of doing business with this dealership, continue to take good care of me. In particular, I commend Delilah Marquez for always going above and beyond, and the staff who work with her. Delilah's customer service and caring are outstanding.

Very pleasant experience, got me in right away, nice waiting facilities.

We recently purchased a VW Jetta from Autonation VW in Vegas. We worked with Yoshwa Shields who made sure the process was super efficient and fun! He answered all of questions and addressed any concerns we had. We highly recommend him if you're in the market for a new car, and will use him again for our second car soon! Thanks, Yoshwa!

Justin B., service advisor, does an excellent job.

I contacted AutoNation VW as I was shopping for a new car, my 2012 Jetta lease due to expire in June 2016. I had gotten a price from the other VW dealership in town and was probably going to finalize that deal when I saw the TV ad for AutoNation VW. I contacted AutoNation VW by email and almost immediately heard from Tyler Cloud Tyler emailed and called me as well. I told Tyler what I was looking for, what type of car I was driving and how much I wanted to spend a month as well as what his competition was going to do. Tyler assured me that AutoNation VW would get me what I wanted and at a better price. I have to say I figured they would match the other dealers offer or better it by a few dollars. I was really surprised when we went to AutoNation, met Tyler and the finance Manager Robin. Both guys were extremely knowledgeable, very friendly and not hardcore sellers. I would RECOMMEND AUTONATION VW, TYLER CLOUD and everyone that I have encountered there. I got the car I wanted for less than the other dealership was offering per month with less down as well...but I feel that Tyler was really interested in getting me what I wanted, not just another sale. This is my 5th VW and my 4th Jetta lease!! I have been through this process before and this was probably the easiest and most pleasant negotiation for a new lease, Robin was really great too! My husband was equally impressed as well. My daughter who drives a 2006 Jetta is going to be looking for a new car and I will highly recommend that she call Tyler Cloud and AutoNation VW. I know they will give her the best deal. Tyler didn't just sell me the car, he has followed up with me since and helped with syncing the bluetooth for me as well. I feel that Tyler and everyone at AutoNation VW are there for me if I have any questions or concerns now and in the future. They have my future business!!

I just bought a preowned vehicle at Autonation-VW. Las Vegas I went in and met up with sales person Ihor Marchenko and he led me to my dream car - 2014 Turbo Volkswagen Convertible Beetle. Once I test drove the car I was hooked! I came back the next day and drove away with my dream car. Mr. Marchenko even set me up with a referral to get insurance since my own insurance carrier was not available to change policies. His referral set me up immediately and allowed me to take my dream car home that same day. Mr. Marchenko invited me to come back after the weekend, so that he may sync my car up with my phone and went over all the electronics and points in the car. I met with the finance department and was very impressed with their detailed explanation of the warranties and such that can be purchased at the time of the sale. Everyone made me feel at home and were very pleasant when I came back to pick up the paperwork and Green slip. Autonation-VW Las Vegas was very accommodating and attentive to me.

Today I went to my complimentary check up for the first time it's been a month since I had my car they checked everything to make sure everything all right but my car they called me to make the appointment, I just thought that was so cool I would like to thank David Stamps that helped me. Thank you Jake in the Services dept I really like how to answer all my concerns. Carmen Green

Thank you so much to Hector and Irving on their outstanding sales job. I'm extremely happy with my new 2016 Jetta. I will tell my family and friends to go buy a Volkswagen at Auto Nation in Sahara because they really know how to treat their customers and meet their needs. Thank you Hector and Irving for your amazing service.

I was never going to ever lease a Volkswagen again due to really bad experiences at another Las Vegas Dealer Ship . Last year I had a horrible service experience. And then before my lease was up sales tried to force me in to leasing a car . They called me it do the deal . It would of been my 4th lease with them ! I love my new 2016 GLI and the service 5 star service I received ! I am so HAPPY with AutoNation Volkswagen Las Vegas on Cars .com . John Stamps is truly 5 star .

The bottom line is, if you go to the VW dealership request Mr.Stamps or Lou. Mr. Stamps and Lou made buying my first car quick and painless. Initially I was a little nervous as dealerships don't have the best reputation, but their friendly demeanor instantly made me feel at ease. They really went the extra mile to make sure I was getting exactly what I wanted at a phenomenal price. They had no problem taking the extra time to answer all my questions in depth and taking extra time outside of work to email me possible cars within my price range. Another thing I loved is that all the cars at the dealership,new and used,have to go through rigorous screening before they are accepted to be sold. If they do not meet the criteria they are sent off(this happened to one of the cheaper used cars I was initially looking at),whereas a private owner or auction would've sold the defective car. That coupled with their amazing customer service is what really sealed the deal for me. And thus my risky Craigslist car search ended and I became a VW girl.

My experience with the team from Sales (Tim), Finance (John & Jenn) and Automotive Repairs (Jake) at AutoNation Volkswagen was memorable and given the undivided attention that a customer is entitled too. My concerns were addressed and sought to without hesitation by the Management team (Lou & David) and my overall satisfaction to exceptional customer service was fulfilled. I look forward to future business transactions with Volkswagen to build a loyalty and reputation to quality.

My salesman, Yoshua Shields at Auto Nation VW is great! This was my second vehicle Yoshua has helped me get into. I hope he is stiil there when I go back for my next car! The customer service at this VW is always great from everyone.

Great customer service as always. Love this place. Thank you Ihor Marchenko

Lisa Abbott was a pleasure to deal with. All the service reps have been great. I'm driving my 5 th VW purchased from the same dealership

Ihor Marchenko of AutoNation Volkswagen is a Prince of a Sales person. He listens to your needs and works endlessly to make it happen. The Entire Staff of AutoNation were outstanding ! Asked for Igor you will not be disappointed ! AutoNation Volkswagen gives the very best deals in our state !!!

Wow hard to tell a story of how I was treated last night accused of being a liar and possibly my daughter put sugar in gas tank bla bla really?all because they could not do financing after 1 month of trying. My 18 year old college student future surgeon was traumatized over the words coming out of sales manager Robin and the fact finance mgr would not return our calls but wanted to put my dau in a 24% double the down payment what a way to treat first time buyers. Oh and so much ridiculousness maybe that is why on Presidents' Day the dealership was empty.

Moral of the story: VW is great, AutoNation is not. If you want a car from trusted dealership, this is not it. This is an email to general manager that I sent two weeks ago. I called a week later to follow up, no call back no answer. "I am now a happy VW Passat owner after buying out my lease last week on Thursday with Frank DiCerbo. Frank provided nothing but good service. Another gentleman whose name I don't remember, but is from Chicago and new to town, also helped immensely. Everyone was happy and I even requested a courtesy car wash, which is common from your team to offer when I visit. Prior to this, however, your team inspected the car and had me sign a document that stated that my battery, tired, etc. were running well. Unfortunately, when I got my car after the car wash the battery was dead and would not turn on. I was already at your dealership four hours so my dad and I decided to go to lunch and return while your team fixed the problem. When I arrived again at around 2:30 my car wouldn't start (Frank and the other gentlemen even told me they checked that the car turned on. They both said they thought the car washer guy probably left the key in the car but without the engine on). When I got into my car once again it didn't turn on so they had to jump start it. They told me it should be fine now and to call if I have a problem. Well I was away the rest of the weekend and didn't have to use my car until Sunday when I tried to turn my car on - once again it wouldn't. Today my car also did not turn on. I called and spoke to Robin, I believe he is your guest manager, but he was pretty apathetic and unwilling to look into the problem instead instead denying pretty much everything. He said theres no way your workers could've done anything to kill my battery, which is not true as I could think of a few possible mistakes. He also said that your team does not do an inspection of the car, which is a lie, because I remember signing the paper stating my battery, tires, etc were fine. My dad (the cosigner) and the other Chicago gentlemen were there when I signed. Frank, once again, tried to help and speak to them but told me that your team denies any wrong doing and that the battery must've died at the wrong time. I really appreciate his help, but unfortunately he can't give me a new battery or fix it on behalf of your dealership. Mr. Durill, I ask you to please fix the situation as it is obvious that your car washer must've not handled my car properly while doing his job. Since my car stopped working on your property and with your employees, I believe it is your responsibility to reimburse me as I have to get a new battery now. " Based on the customer service I received from management, I'll never refer anyone to AutoNation. They don't care if you are happy as long as they are getting their money.

Yoshwa was very helpful and honest. I would buy a car from him again

Great service friendly staff and clean dealership. I would definitely recommend friends and family to buy here and will return myself.

Every employee was very kind and patient. I went to a competitor and was treated so poorly. When I arrived at Autonation I was expecting the same but I was wrong. Every encounter I experienced was very pleasant and a delight.

The team at auto nation was amazing. They were very knowledgable about the cars.

Yoshwa helped me with finding the perfect car, getting me a good price for the car and answered every question I had.

Best seller I ever met ,Miss Delilah Marquez AutoNation Volkswagen Las Vegas! I strongly recommend her to everyone who wants great deal on car!

Tyler Cloud was great. I was going specifically from AZ to Las Vegas to purchase this car. And he was great on telling me in detail about the car before I drove 5 hours away.

I was shopping for a new car. I decided to do it on line. I really didn't want to be pressure to buy a car. I contacted Tyler Cloud ( Internet Manager) at: AutoNation Volkswagen Las Vegas 6375 W Sahara Ave Las Vegas, NV 89146 He was very professional and I was able to make the right deal without any problems. This guy is one of the best salesman around, his service and communication was excellent. I decided to get a VW Jetta 2.0 The car run excellent, can't be more happy. Run like a 8 cylinder car but is only 4. Gas is great. a lot of power. make me feel like I am driving a very powerful car. " I love it" Thanks VW Auto Nation for the great deal and excellent price! Special thanks to Tyler Cloud for the great deal and the way he managed the entire transaction. I am a very happy and satisfied customer! Luis A Tapia Las Vegas, Nevada!

Tyler my salesman was very knowledgeable helpful in the purchase of my used car. He worked his team to get me the best deal possible. I will definitely be recommending Tyler to anyone I know looking for a new vehicle. The whole team at Auto Nation were a pleasure to work with. Thanks everyone.

i had the most awesome customer service experience. I certain that If it wasn't for Tyler I would still be taking the bus! Thank you Tyler for making this happen!

Yoshwa Shields made my experience very pleasant and stress-free.

Tom and Dave were incredible! They reminded me of the days where customer service MEANT something! They were able to help me get into a new, reliable car that I can feel safe driving! I will recommend them to anyone and everyone! I am truly grateful for them! They got a customer for life!

I got a new CC from these guys and they have been amazing during the entire process. My sales guy, Derek J, was very knowledgable and did everything in his power to make me happy with this deal.

The experience with Tyler Cloud at AutoNation Volkswagen was great! Tyler listened to our needs and didn?t pressure us into a sale. The car was for my daughter and kept us in the price range where we budgeted. I walked away feeling comfortable about our purchase. The purchase process was simple at AutoNation because of Tyler. Thank you for a great experience!

Everyone was awesome! They worked really hard to get us financed and went the extra mile. Love my car!

I had a fantastic experience with Tyler over at Autonation VW! He is great and would gives his number to anyone who is looking.

My last visit with Auto Nation VW Service Dept. Las Vegas was far more quality then previous visit, but I am still disappointed with sales department from my purchase back in September 2015. On checking out the service person did his usual in proper explanation of what was done and could not be done.

My husband and I went to Volkswagen as the first of one of several stops to look for a car. As it turns out, we never left and I went home with a new CC, which I absolutely love! Not only was Tyler knowledgeable, but he was kind and easy to talk to. The entire experience proved to be seamless and I would certainly recommend others to visit your dealership!! Many thanks to the entire team!

I walked into Volkswagen with one purpose and walked out with exactly what I wanted and more! I couldn't have asked for a better experience with buying my first car. I was greeted warmly and left with hugs. I've been to other dealerships and didn't quite feel the same good vibes as I did at Volkswagen on Sahara. Tom was fantastic and extremely helpful, as was Jen. Overall, the experience was fantastic!!

I went in for service on a Tiguan and got a great deal on a 2015 Passat. No pressure sales here, a very comfortable buying experience. I'm happy with the deal I got. I love my new car.

I purchased a NEW 2015 Jetta. After a couple days we noticed a clicking noise coming from under the car. Took it to service right away. They said it was coming from the exhaust system and that it was "normal". HOW? I have had many cars over the years and I have never heard that noise in any of my cars. The salesman was John Arnold and Doug Saxton, they never disclosed this information. Would of I bought the car knowing this, NO! I called VW customer care and they gave the same lame response "that it is normal and some cars do that" and they told me to get a second opinion. This is 2015 Jetta and I'm getting second opinions. If you want to buy a VW just be aware that its going to have a clicking noise coming from under the car.

Great experience. No pressure sales. I'm happy with the deal I got. I love my new Passat!

Had a great experience buying vehicle. The salesman was very honest and polite.

Everyone at the dealership smiled and acknowledge my presence in the showroom. It was not a painful experience. As usual it always takes longer than you anticipate. Yoshwa did a great low key sales approach which works best for me.

I came in with a good idea of what I wanted. I checked the stock online. The associates had the car ready for me to drive. I was out of there in under 2 hours with a new vehicle. Clean and ready to go. I would highly recommend autonation to anyone looking for a new car

We were in the market to buy our 16 year old daughter a vehicle. We narrowed it to a Beetle, Fiat and MINI. We initially started on the internet and Tyler Cloud replied within 1 minute to our inquiry. When we arrived at AutoNation, Tyler was courteous, extremely knowledgeable and a real pleasure to work with. He showed us a 2012 Beetle, fully loaded and super low miles (4K). We went and looked at other dealerships but none of them could match this vehicle. Tyler kept in touch and really worked hard to show us that he and AutoNation wanted our business. We bought the vehicle and our 16 year old is over the moon. The car is super fun to drive and we really enjoyed working with all of the folks at VW. It really was an Awesome Experience!!

I had a great experience. Yoshua Shields my customer service guy was fantastic. I bought my car and drove across the country home. He even checked on me t be sure I was ok. Great experience and love my car.

Had some engine lights on in my car, took it to this VW and Tyler Marvin was my service agent, he did a marvelous job on explaining everything to me and getting me everything I needed. He also went above and beyond in helping me when I left some items there with either looking for them or finding them and returning them to me! My car was going to need to be down for a few days so they were able to get me a loaner car and I was out of there in a reasonable amount of time, my car was also fixed within a reasonable amount of time as well :) I will be going back to this VW if I have anymore problems arise based of their standard of customer service over others! Go see Tyler if you need service, he is the best service advisor and will take care of you!

Great customer service, great service will definitely recommend my friends and family.

John Arnold was great. He was hands on from the test drive to the negotiating of the deal. I owned a 2007 Hyundai Sonata limited and I thought that it was a great car, but my new Passat is by far superior.

Purchased my 2015 VW Passat Sport from here and I couldn't be happier. This is my 3rd VW from them. I loved my salesman Charles as well. We even developed a friendship.

Bought a Beetle . Staff was amazing. Process fast.

40,000 miles service..Great service and facility. Employees very friendly & helpful

Came in to buy a new car and John helped me out a lot.. Gave me a lot of advice and he was very helpful with everything.. Very knowledgable guy. The rest of the staff was awesome as well and very nice m. Will recommend to all my friends.

I do not have a great credit history and i knew it would be hard for me to get a car. However the sales rep Yoshwa worked so hard to make buying my first car happened. The manager and the finance officer were so understanding and respectful. I know if I went to some other car dealership I would not be treated me right, or given time to find ways to get a car given my low credit scores. Thank you Las Vegas AutoNation Volkswagon.

Great service again why I keep coming back, explain things carefully, and say no your don't need to do this or that yet, honesty and built trust. Will be back, again

Yoshwa Shields was a superlatively knowledgeable and helpful salesman, encouraging but never pushy. The support staff was similarly excellent. Very satisfied with the experience, and totally love the car!

Great service, excellent customer service. It's nice when peaople have sense of humor.

Met our sales consultant at a used car sale tent event. Did not purchase a car then , but was impressed by his friendliness and patience as he walked us to view the cars. Kept him in mind when we found a car at dealership where he is employed. Worked out just great. Purchased a used 07 honda civic as our son's first car. Great experience and very happy with our purchase and decision to have Mike Christensen with Autonation Volkswagen Las Vegas be our guide.

Tyler and Chris were extremely polite and professional.They found exactly what i was looking for at the price I was looking for.The total buying process was a home run. I would highly recommend them and this dealership.

I was very satisfied with my car buying experience. Derek and Irvin were super! I love the car. It is perfect for my needs. I will certainly refer friends to the dealership and Derek and Irvin. The dealership was professional and courteous. Overall, a 5 star visit.

i bought my latest vw passat at this dealership and have had all its service there. the work has been consistently good, the service writers (justin) excellent, the price fair, my experience with this shop has been first rate from the start.

People there are very friendly and courteous. Justin is very knowledgeable and courteous.

LOVE!!!! WOW!!! AMAZING!!! Huge thank you to Delilah Marquez for her amazing service, detail and willingness to make my life easier!!! She and the team at VW on Sahara are awesome! We've purchased 4 cars at this location and its because of the service, selection and team!

I had a great time buying this vehicle from charles moser. He was very kind & patient with me. His no pressure approach to sales is what sold me.... I needed a car, no matter what! charles just made it super fun & easy to buy a car from him...

Tyler excellent service , love to drive the Beetle. thd wife is happy with her new car

I am over ecstatic about the service I received from Autonation Volkswagen on Sahara. My salesman Charles Moser was dilligent about getting me the car wanted. Everyone that was involved in the process made things memorable and yet enjoyable. Thanks to their finance guy Farris he got me the lowest Interest rate for my score!!!' Thanks

I would like to thank Lisa Abbott for making a bad day for me when my car did not start and had to get it towed to Volkswagen into a GREAT DAY once everything was done SO Thank You SO MUCH

Friendly staff. Made it super easy to lease my new Passat!

Always have a great experience coming here when I service my VW. Everyone is always professional and helpful. Just acquired a new 2015 Passat, thanks to Tom O'Malley and the GM. Not many salesman like Tom, even after I left a few days later he asked how everything was going. So go here! They will take care of you!

I always have a great experience coming here. Everyone is always professional and helpful. Just acquired a new 2015 Passat, thanks to Tom O'Malley and the GM. Go here! They will take care of you!

Was looking for a new Volkswagen. Met with Stephen L. a short time after arriving on the lot. He was courteous, professional and very knowledgeable about the VW products. Test drove several vehicle before settling on a 2015 Passat. The buying process was painless and quick, paperwork completed within 30 minutes. Everyone there was great to deal with. Sales Manager Chris and Doug in Finance were a pleasure to work with. The dealership showroom is spotless and everyone we came in contact with made us feel welcome.

I bought a 2015 Jetta, and I absolutely love it! I had such a positive experience at AutoNation Volkswagen from the time I walked in, to the time I drove my brand new car off the lot. Amazing.

My 03 GTI Golf continues to run like a champ. Just like it first rolled out of the show room and the thoroughness to detail of these maintenance performers ensures its reliabilty!

Ihor was able to make the whole car-buying process painless.

Reviewed my vehicle head to toe and remedied all problems in a timely and efficient manor!

As we currently had a 2011 Jetta TDI, we were thinking about a 2015 model with a few more bells & whistles. We called Robin at AutoNation VW and discussed what we wanted. Robin found a beautiful 2015 Jetta TDI SEL in the color and with the options we wanted. Jenn (sales manager) was warm and welcoming and treated us like family. After going over the deal and our trade-in without much dickering, we went home in our new car in about 3 hours -- record time for us! The rebate and zero percent financing sealed the deal (thank you Volkswagen!). How can you refuse zero percent financing?!?! We didn't have to put out any money, which is hard to believe these days. This was our second new car purchase at AutoNation and was a very good experience. We felt we were treated like old friends. The only thing missing is ringing the bell when the deal was done. Please bring back the bell!

Lisa is very knowledgeable of her position thank you. You are the best.

I wandered in for a test drive and it took a while to actually get someone to help me. After being passed around a couple times, I finally ended up with Charles... what a great experience! He took the time to figure out what I was looking for and got me exactly that. The test drive process was smooth and he made the process incredibly fun. All my questions were answered and I left with my new baby! Charles has been amazing since the purchase as well, delivering my green slip to me, helping me figure out how to work my iPod and making sure I have everything I need! Definitely recommend this dealership, and Charles in particular. He's an awesome salesman and got me the perfect car!

As a first time car buyer, I won't lie by saying I wasn't nervous. Stephen made it quick and painless. Pleasant experience all around.

Tom was so informative on the whole process of buying a car... He went above and beyond what I ever expected...

I called Charles Moser at VW dealership in Las Vegas regarding wanting a specific used vehicle to purchase. He was able to locate it and have it delivered to Las Vegas, all the while keeping me informed of the progress. The purchase and trade in went flawlessly. I hihly recommend Charles and this company.

No-nonsense and informative. Staff was great and all questions answered. All features of the car fully demonstrated and explained thoroughly. Overall a great buying experience and a great product.

someone totaled my car and i needed a new car quick.

The title of my review says it all. This is my second GTI I've purchased from them. Their service department is excellent as well. They serviced the first GTI I bought from them.

This is my second VW purchased from AutoNation (formerly Desert VW). Elwyn and Yosh were exceptional at not giving the runaround that you encounter so frequently when buying a vehicle. Thank you AutoNation.

Well my sales lady is something else she took the time to explain and shows you the vehicle till you are satisfied, I have never experience customer service like the way she explain things to my wife and I could not have been better explain and showed she is not just a sales person but she becomes your friend as well as every one at the AutoNation VW as soon as they see us they say hi and ask if we need any help as long as we need a car we will keep on going back to them. We love this people.

I bought a new Passat from AutoNation and I’m very happy with it. Called them on a Wednesday to work out price and trade in and picked up the car the next day. Smooth, easy transaction, courteous and friendly service. Thanks Jennifer Matthews, Igor and Ferris. I can highly recommend them and I’m glad to have a VW again.

Outstanding customer service on behalf of Carl, very informative about the car that I purchased and other cars too, He set the standard of the company, Highly recommend anyone to buy a car in the future in this particular dealership! Thumbs up al the way!

Just recently bought a new GTI from AutoNation VW - it was a great experience, especially as a first time car buyer. I visited to test drive and felt very comfortable, as our salesperson Chris was very personable and did not pressure us into purchasing anything. I received a couple phone calls/emails from the dealership asking if I needed more info or if there was anything they could do to help me with my decision - nothing over the top and I appreciated the effort to connect. When I did finally decide to purchase, they were extremely helpful through the process and worked with me on the price to get it where I wanted to be. The team stayed late past closing to finish the deal, and were super friendly and pleasant throughout the entire process. I really appreciated Chris and the rest of the team as they made me feel like I was a valuable customer and that they would do anything to make sure I walked out as happy and satisfied as possible - which I did! Would highly recommend visiting if you're looking for a VW!

I did NOT want to buy a vehicle, but, due to circumstances beyond my control, I had to. Delilah was a delight...no pressure, made the problem go away and put me into something reliable and affordable!

Right from the start it was a very pleasurable experience. We were greeted by the online salesman that I had been talking to, so he already knew what I was looking for. A Passat SE Nav & Sunroof. I was really impressed on how much he knew about this car and how much I didn't. Answered every question I had. And there were a lot of question's cause it's a lot of car. The entire staff was just great and very professional. They made my car buying what it's suppose to be "FUN" And got a great car at a really good price. Thanks' Guy's

I didn’t think I was in the market for a new car yet, however, my old car had other ideas. I had gone through the Costco Membership Program to find a new car and dealership. Within 5 minutes of clicking “locate a dealer”, my phone was ringing with Charles on the other end from AutoNation Volkswagen. He explained the program to me, and let me tell him what I was looking for. We made an appointment for the following day so I could look at the car. Everyone was very friendly in the dealership, and it made me feel at ease while debating purchasing the car. Everything was explained to me step by step during the process of the purchase, both by Charles and Farris. They made sure that they worked within my budget in order to get me my new car. I would definitely recommend this dealership to people interested in buying a new Volkswagen!

Jeffrey is a sweetheart, along with several other members of the crew. I see these guys know how to smile and interact with the customers, not like the yucky old crew you had.

I shopped around extensively for the exact vehicle I wanted and compared prices within a 500 mile range. Knowing I travel through or near some major cities, I was willing to travel to save several hundreds of dollars. Well I did just that. The Boise dealership was rude and insulting. I tried Twin Falls and they were somewhat more helpful but couldn't hit the price marked. I had several in the ballpark, and almost purchased at Findley North in Las Vegas, but they were deceitful and less than forthcoming on details and pressuring me to make a deal without knowing what I was buying. I started txting, yes txting AutoNation on a vehicle I wanted. They located the vehicle I wanted gave me a price $250 cheaper than anything else I found (and $700 cheaper than my local dealership - OUT THE DOOR). We made a deal (again, via txt), We flew into VEGAS BABY, Delilah picked us up at the airport, signed for my car and drove off into the sunset. Yes, as easy as that!

The employees work their hardest to give you the best prices possible, and the service is great.

Makes no sense to have a car serviced here, other places are less expensive and treat customers with respect.

Amazing experience in this dealership very friendly employees. I had lease 2 cars in this dealership and the one who always helps me is one of the best stacy triana whenever i have questions and problem with my car she always helps me out, makes me feel special and valued. I usually dont do reviews, but i wanted to take the time to show my appreciation, as they left me feeling like a super satisfied customer. I would reccomend if you want a great car buying experience go to Findlay North Volkswagen ask for stacy and they really take care of you and make you feel appreciated.

So I just brought a brand new car from you guy's. And I must say Stacey Triana was best dealer I have came across. She knows her cars inside and out gave me a great sale and really worked with me, I felt really important customer service was really on point, all I got to say is thank you ma'am and keep up the good work!

Im a first time buyer and i was treated very well felt a good vibe from beginning to end. person who attended me was Stacey Triana very nice person she knew what she was doing explained to me in very good detail what the jetta was about sounded very professional she answered every question/any little doubts i had. i do plan on getting the gli though and i hope she attends me for when that day comes :)

I have been a customer for over 15 years and they are amazing!!! Wouldn't go anywhere else ever!!!

Our Experience was amazing. The service was beyond great. Every staff member congratulated us on our purchase even those who was not part of it. Special thank you to Elwyn Rundus, his manager and the Finance Agent for an experience we will never forget. They treat Us as if we were Family. By that I mean if I have a question about anything, they did not hesitate for a second to answer my phone call and Elwyn would keep in touch with me to check on myself and My Wife to see how we are doing, how do we like the car so far and etc. Me and My Wife will be sure to come back in the future. Thank You everybody very much.

Hmmm..where do I start? Two months ago, I wouldn't have said this dealership was 5 stars; but the storm of crazy events (we can laugh about it now!) that have occurred have definitely changed my mind. After purchasing a 2012 CC here in April, I quickly found myself with constant problems with the car. For the next 8 months, my car probably spent 25-30 days in the shop, getting repaired. The Service Department was amazing. Rudy, Justin, Tyler and Brianna were extremely patient with me and tried to make the situation right each time. Thank you to them for that. Finally, I hit my limit. I spoke with the General Manager, David, who listened to me "tantrum" about the car. I demanded to know my options of how I could get out of the car. He simply told me that he was involved now and would do his best to help me. Not having much faith in the situation, I left thinking that a car dealership would NEVER help me get out of a used lemon (lemon laws do not apply to used cars) and that I was stuck with this piece of crap car. The next day, David called to let me know he was working on some options to get me out of my car and into a new one without penalty or further financial burdens to me. To say I was shocked is understatement. Over the next couple of weeks (and continued problems with my CC), David made it happen. I was able to get out of the car; the loan was paid off; and I was able to get into a brand new car that I LOVE because of David, Steve (Sales Manager) and Robin (salesman). The deal was amazing. Without sharing details, every bit of inconvenience and frustration that I had experienced for 8 months was repaid, ten fold. David and his team really wanted to make the situation right for me; and they did. At the end of the day, David restored my faith in VW after showing (not just talking about) that their customers satisfaction matters. Integrity, for sure. Thank you, David, Steve, Robin, Rudy, Justin, Tyler, Brianna and all of the salesmen who always had a smile for me during my repeat visits. This is a good place. Michele W

This car is like the perfect girlfriend. Serious when she needs to be but ready to go out to have fun when you can. The experience at AutoNation in LV was exceptional except for one glitch that was quickly corrected. I could not be happier with the vehicle or the dealer. I liked the no nonsense transparent transaction. I don't mind paying a little more just to avoid the silliness of negotiating what amounts to 1 or 2% of the purchase price. I think being treated intelligently and with respect goes a long way. Everyone helped me get what I wanted and I don't begrudge them a profit.

Really low pressure, Raymond was there to answer my question and point out features.

We recently bought a new Passat and received terrific service from Robin Valentine. Throughout the whole process he was extremely informative,helpful (even on his day off), and supportive. He even dropped the car off at our house and provided options for registration service and insurance. Can't say enough about his first rate service!

I have a 2010 VW Eos I got not too long ago, I started hearing a strange noise coming from the transmission. I took it to a VW dealer in the NW part of town Findlay VW to be exact. They kept my car for several hours told me nothing was wrong with my car and charged me $186 for labor and time. I wasn't happy with that so I waited a few months and brought it to W Sahara Auto Nation VW for the same sound and a second opinion. Same thing, they had it for a few hours and also told me its the type of transmission that the sound was normal. Well I took my second opinion as an all good. Coming prepared to give up another $186 I was taken back that they didn't charge me a dime! Guess who won my trust, respect and future business. I even drove out of my way to pick up a bottle of coolant from them today. Thanks Auto Nation VW! Happy customer!

C. Moser worked with me for nearly six months before I finally pulled the trigger. The only reason I bought from a dealer 450 miles away from my home was that this guy really earned my business. He even picked me up at the airport when I came to get the car. I was interested in learning the maintenance procedure for changing oil and filters and Mr. Moser arranged for me to spend some time with one of the technicians in the back. Very useful and informative.

Everything was great except for the finance guy was too pushy trying to sell the extended warranty. The salesman was Charles Moser and he was very efficient and professional. We bought a new 2015 Passat and he was very helpful and earnest. Would buy another car from him anytime.

Ok. Here's the deal. YOSH was my sales rep. Great guy listens to what you say. James his manager also great l. I asked for the number to be at a certain price he came back and gave me a number that was lower. Wrote a check and drive off the lot. Very smooth and quick considering when buying a new car. Ladies and gents go see them. Ask for the two people I have mentioned and feel comfortable. Also Justin and Tyler in the service dept. Are both really good and will take care of you and your vehicle. This is a true response I just bought my jetta on Saturday.

Easily the best car buying experience I have ever had. fast service from Delilah Marquez And Richard Bassey. I traded in my clumsy 2008 Hyundai Accent for a wonderful and talented 2014 Jetta With only 8 miles on the guage. I would defently shop at autonation Volkswagen. Thanks Deliah and Richard my Jetta is riding like a dream.. I took a little vacation outta town and it never let me down... THANKS AGAIN AUTONATION VOLKSWAGON FOR MAKING MY CAR BUYING EXPERIANCE A ONE OF A KIND

Dave Durrell, Yoshwa Shields, thank you for making this experience the BEST! We LOVE our Passat.

My husband and I were on our way to California for a vacation at Disneyland, when the transmission on our Nissan Sentra broke down. After getting the mechanic's estimate, we determined it was better to buy a new car. We worked with both Robin and AJ, and they were excellent! They were friendly, polite and courteous, and made the car buying experience a whole lot less scary, especially during our stressful situation. We were not prepared to buy a new car, not having had the time to do any research, but Robin and AJ made us feel like we can really trust them! We also feel that we got a fair trade in value for our old car, and an amazing deal on our new one! Although we were disappointed to have to forfeit our vacation, we LOVE our pre-owned VW Tiguan and will be repeat customers in the future!

started a trip to las vegas and on the way there my car started not running very well and the check engine light went on. got to the dealer at 3:30 on a saturday. Instead of telling me there is nothing that could be done until monday. They took my car into the back and changed the fuel injectors and got me back to my nieces birthday party by six. and also washed my car. I could not be happier with the service and our service adviser Lisa was great.

Because a family friend recommended the dealership and the salesman....I was comfortable with the entire process of leasing this car.....Elwyn Rundus is personable and knowledgeable and very patient....At my age(81) I was not expecting to obtain a new car.....But I actually enjoyed the time we spent negotiating and completing the agreement....I look forward to any visit at your business because El always remembers my name and is so welcoming.....and continues to answer any questions about the car that I may have....I am confident that he will continue to be of assistance to me ......and the car is a pleasure to drive......

Its a shame, this dealer is less than five miles from my home, but ended up going to Henderson's dealership in the end. The sales staff at this location should try selling used bicycles instead. Staff is extremely aggressive and their sales tactics are right from the movie "Used Cars".

Best car buying experience ever! Charles Moser offered and delivered great customer service and guidance. He helped me surprise my son. He went beyond the extra mile. Grateful Mom!

I visited the Las Vegas AutoNation VW dealership to have the oil changed in my 2009 Beetle and a short time later that day, drove away in my brand new 2014 convertible turbo Beetle! Melissa Kent and AJ Zibert were more than helpful and knowledgeable. I would recommend AutoNation VW Las Vegas to anyone.

Excellent customer service. Would buy again. Honest pricing and customer service. Would purchase a car again from this dealer.

Easily the best car buying experience I have ever had. fast service from Yoshua Shields(ask for him),Steve and the rest of the staff. if you want a VW this should be the place you buy from.

We usually work with Alex, who is a service advisor. He is very friendly and calls back when he is supposed to. We get regular updates and have even gotten a ride back home or a loaner car. The negative I would say is that when I had tire/alignment issues with my car, the way the dealer and VW for that matter, diagnose the issue is for a mechanic to drive it. But if the issue isn't severe, it isn't easy to spot. VW should make it part of the policy to put the car on a machine for that diagnosis so that the mechanic can spend his time fixing the car rather than driving it. It's just a waste of time, in my opinion. Places like Firestone will even put the car on a machine to diagnose a possible alignment issue. Other than that, when I had repairs on the car, they have gotten fixed well. If anything gets scratched during the process, the dealer does repair it. It's hard to always get into the small spaces in the car, so I hate tearing it apart, but I've also had some seal and window issues that the dealer had to take things apart to repair. Considering how much they have worked on the car, everything was done very well. FYI, if you have a Beetle, make sure you remind service the tire pressure is supposed to be 30 PSI (or whatever your car reads on the driver door panel). They like to fill it to 32 PSI, which is what my husband's Jetta gets.

Excellent selection of cars. We bought two at this location. The first was a Jetta (our 2nd), which we did have some discrepancies with our negotiation, but the manager we dealt with is not there anymore. Just remember that when you lease a car and want to buy it at the end, you will owe the taxes on the balance of the car. I thought so, because I had a lease in the past, but the old manager was not presenting it that way. We realized this in finance and then confronted the manager who may have had a language barrier and didn't understand or communicate properly with us. We signed the contract anyway, but will end up paying $700 more for the car than anticipated. Not a huge deal, because the car is such a great vehicle. But it did make me upset; I can tell you it wont happen again. The second car was a Beetle convertible and Joe the manager was excellent. This transaction made up for the first. It was wonderful; the best car buying experience I've ever had. He was honest and never pushed us to make a decision. The staff is accommodating and will be patient. Karl in finance is so nice and honest too. He will explain everything in detail to make sure you are comfortable. We would buy another car from them. Our first Jetta was from the Findlay Henderson location, which was also a good experience. VW finance is really easy to deal with. We were even able to move our monthly payments to different dates to fit our pay schedules better.