Recent Reviews from AutoNation Volkswagen Las Vegas

First off I’m used to going to Infiniti,bmw and audi so my standards were high going on and I was little let down as it’s not high end welcome department like the ones I mentioned. Mark D was great and accommodating for rescheduling for my issues I needed fixed. The wait time is more than I expected for the job but they clean and washed my car afterward. I’m hoping for future service needs it meets my expectations.

Kim in service was amazing! The whole crew and herself got me in and out ahead of the quoted wait time, all while maintaining and incredible level of customer service!

Thank you for your speedy service. I appreciate all you all do. Thanks again, Ray.

Kim did a great job taking care of us. She is very nice and patient

Tried to charge me $900 for $300 worth of parts and labor and told me I needed all new tires despite me just replacing one a few weeks ago, then tried to scare me into not going to get another quote. In addition, they didn't provide me with a wheel lock, chastised me for going elsewhere for my services, due to them being overbooked and understaffed for months, and tried to charge me when I needed the wheels removed to replace my tire. 0 out of 5 would not recommend

Hospitality was great. They meet and greet the customer very well and hear their needs and options. Service was good. I bought a new car with them and happy.

Autonation VW provided me with good hospitality when I went in for purchasing a car. Heard my needs and budget and provided me multiple options. I was shown around the available inventory to decide on my vehicle. And I picked the best option provided and I am happy. My sales person name was Nicholas Javanshir, and the sales/finance team who supported my purchase Slava, Urigor (to name a few), I give full credits. Finally thanks to the Manager Louise Evans for the support.

William provided outstanding customer service. He was very patient and accommodating of my crazy schedule and helped me tremendously by being flexible with his time and the whole process! Thank you William!

Mr Anthony Winter ! Thank you very much. You help me alot. To publicly: if you looking for the best payment the best service the best treat. Mr Anthony Winter !

This was a wonderful experience. Our salesperson Madison was extremely efficient, knowledgeable and a wealth of information. She answered all of our questions and made it easy for us in the decision making process. I would also like to mention Dima, who was also very supportive to us in helping us make this decision. He was helpful in overcoming any objections we many have had. Finance was a breeze as Slava in finance made sure we knew the features and benefits of having an extra care package on the vehicle at the same time getting us through finance as quickly as possible. All in all it was a five star + experience. Lastly, may I not forget to mention your service department that I have dealt with in the past as I owned a Volkswagen Jetta previously. Your service department is kind and so courteous and is always willing to help even with the smallest things. Thank you Volkswagen of Las Vegas, your professionalism not only says a great deal for your team but also for your GM that manages this location.

Really want to give it negative 1. Advisor I will not name but initials CW, was so unprofessional and inept. I was there 7 1/2 hours! She flat out lied to me when I asked to have recommended services done the next day as I had been there already 2 1/2 hours. She told me my car was on the lift and joints exposed when in fact my car was washed and ready for me in the pick up spot! No touch base or update unless I asked 3 hours and 4 hours into it. Not even an offer of bottle of water! No social distancing happening here and face mask (though there is signage) not enforced even among employees. My car was driven by staff with no protective plastic placed in it. I am a vulnerable senior citizen and never in my life have I experience such disregard for me as a human being. I was totally invisible while there. Brought to tears by time I finally got my car and left after paying a $2000+ bill! Shame on all of them including the service manager who should have been on this. One word to CW: "KARMA". Regarding my service on June 9th and 13th 2022, 5 Stars to service advisor, Mark and the team. What a totally different experience. All was done timely, waiting was very pleasant. Appreciate Mark being so professional and courteous! And just "priceless" to find a 10% discount was applied to my bill. :) Will not hesitate should I need to reach out to Mark and certainly will return for annual service needs.

Everything was ok. Just please don’t try to charge me $30 for a tire rotation when you are already paying $100 for an oil change!

I made an appointment for my GTI to be serviced, the car also had a recall plus I reported that there was wind noise coming from the passenger side front window at higher speeds. Since I had to work, my daughter took the car in and picked up the car for me. Service was performed and the recall as well. The mechanic did not reset the service interval (laziness?) and they reported to my daughter that the wind noise was the turbo sound. This is my 3rd GTI and I definitely know the the difference between wind noise and the turbo. At this point we are quite disappointed with the service department at Autonation VW - especially since this is already the 6th car we bought from them. I filled out the survey from VW and noted for someone to contact me, but after two weeks I am still waiting for that. This is the review for the service department interaction with my daughter’s Jetta: Service advisor Ray needs to be trained on proactive customer service. My daughter took her car in for an A/C issue and was told that everything was fine. At the same time a recall was performed on the ECU. When my daughter went to get her keys after this was finished, Ray told her that the car was also due for an oil change. Why didn’t he just have this done while the car was already in their shop in the first place the oils change is included anyway. Now we have to make another appointment (we had to wait nearly 2 months for this one. This service department is a joke imho. Another review from another appalling service advisor: I had scheduled an oil change for my daughter. Upon arrival the service advisor, Charlotte, told her that she did not have an appointment. My daughter insisted that the appointment was made and then the advisor said, you were just here in December after looking into it. My daughter was there in December 2020, not 2021. She told the advisor, after talking to me (I was abroad in Europe and she woke me up), to take care of it and continue with the oil change. After much arguing, she told my daughter to come back in 3 hours to pick up the car. In the meantime, I found the email with the appointment confirmation, from Charlotte! When my daughter picked up the car, she presented the email to Charlotte and she still denied being wrong and started blaming other people. I am rather furious and will not continue to use AutoNation VW - we purchased 4 cars here already and expect way better service from a dealership. We love our cars but do no love this dealership. Instead of writing in review replies to contact the GM, the GM needs to proactively contact upset customers - this already shows that the GM does not give a damn. Update: since my review we had two more service appointment and guess what: both were messed up I have come to the point where I want to get rid of my VW, just because of the service department

WARNING for Everyone about AutoNation Volkswagen Las Vegas. I signed the second highest “GOLD” Vehicle Protection Plan via AutoNation Volkswagen for my VW. I paid: $4121 for a three years plan or up to 135K miles. My car receive a third used transmission with a mileage since the beginning of the warranty of less than 18k miles. Each work takes several weeks and it costs me money and time. My recommendation: Stay far away from this place. They are kidding you couple times in a row! Unbelievable. Next step: I need to contact a lawyer. Never again Auto Nation Volkswagen!

Typically pretty happy coming here but just took my car for an oil change this weekend. They called me and advised I needed a new battery which was no problem, I was happy to do that but I asked very blatantly on the phone if the quoted price was all inclusive. I was advised yes, it was. Then I come for the car and am given a form to sign for $100 more than I was told it would be. Pretty frustrated because I could have gotten my battery from a store and put it in myself for way less. The misinformation is not appreciated!

I Found Nicholas Jaavanshir knowlegeable about the vehicle. Answered all my questions, or researched for answer to technical questions, with mechanic, and Volkswagon staff. Made sure I did not leave without a answer Got me the best price VW would agree to I felt I was with a honest and professional person. Did not let me wonder off to another Car Dealer, like Henderson. Will talk up my VW, at the PGA Shriner Golf Tournment in Oct. with my brother Shriners, etc. Where i will be on staff. — Edward

I bought a 2021 VW Arteon in November 2021. The buying experience was very nice, with no pressure. I just had my first 10k mile service, and, again, the folks here were very accommodating to me. Very nice car, so far.

The only issue I have is with the salesperson who checked me out. I had just bought a $60,000 vehicle and asked multiple times to have a better checkout on the vehicle. He would take 10 minutes to work with me then he had to go help another customer. He would then come back multiple times spend ten minutes then have to leave again, multiple times. I was clearly not the center of his customer focus. I eventually gave up. I think I will try a real WV dealership next time. The Atlas is perfect!

very, very, professional I appreciate everything that AutoNation Volkswagen of Las Vegas, my dealership Ogar was very professional, I will tell my family and friends about him

I honestly don’t even know where to begin with this dealership. It has to be the biggest joke I have ever seen in my life. The staff is just absolutely clueless on everything, terrible customer service, mean/ rude people. I would highly recommend not ever coming here for service unless you are prepared to pay an arm and a leg and maybe even 2 legs. $190 for them just to diagnose the problem even tho I already told them what I needed. Joke of an operation. Avoid this trash can place.

Rey is my service guy and he is the BEST!!!! I cant tell you enough how amazing he is. Everytime I go in he always treats me the most respect and actually listens and helps me with all my concerns. Been dealing with him for 2 yrs and will only ever deal with him. He definitely deserves a raise especially dealing with me lol

Got a car with trade in.They forgot to have me sign title.Had to return.They then forgot another item for VW credit.Had to return.Then was informed that they couldn't register my new vehicle ,that I had to go to DMV.Except I'm still waiting for whatever it is I need.I don't feel it is my job to register something from Autonation. Please provide this service to a senior disabled veteran

Marko Jokic is the best! Very nice, honest and knowledgeable. He made everything easy and simple.

I had a great experience in auto nation VW like never before, the customer service is wonderful and the way the VW team helps you fulfill your dream. I have a Atlas Cross Sport and it's a great car, when I go to buy another car I'm going to go to auto nation VW. Thank you very much to the whole team for their great service. Carlos Ravelo

The service was great. They took great care of my car. It was in and out in a timely manner. And it was clean. I highly recommend. I will be bringing my other cars here too.

They always go above and beyond my expectations

Mark was very professional and very thorough. Service was done on time and I am completely satisfied.

Hello, May 25, 2022 I purchased a lovely 2021 VW ID4. What a wonderful car to drive in the 12 days I’ve had it! I purchased window tinting through autonation at great expense. I assumed the honest and competent sales service would carry over to honesty and competence in the service department. It did not. My sales person Abbas Abhari introduced me to Ray Shapiro service consultant. We agreed on a 7am appointment today Monday June 6, 2022 for window tinting. Ray estimated a 4 hour wait for window tinting. Abbas was present for this conversation. I arrived 5 minutes early for my appointment. Ray told me there would be a 6-8 hour wait for the tinting. I told him he estimated 4 hours when I purchased the car. He said he did not tell me that. Sir, I have an excellent memory! Ray was dishonest with his estimate. Also, if the window tint place doesn’t open until 9am. Why would Ray agree to making a window tint appointment at 7am? He assured me it would be better to get to dealership early. We joked about how early it would be. I can’t see the benefit to lying to me AFTER I purchase the car. Unless it’s a case of schmooze and gaslighting until the time limit for returning the vehicle has expired. The level of disrespect and deceit I have experienced at your dealership is so high I am nauseated sitting here waiting for my car for the next 6-8 hours. I do not appreciate gaslighting. I am disgusted. I would have made arrangements if Ray had been honest in the first place and told me window tinting is an all day affair. I understand things take time to be done correctly. I am angry about the deceit. My time just as valuable as yours. I would like you to call me about this matter. I purchased a service package and do not wish to return to this dealership, ever.

I made my own appt through the website and the day of I called to make sure I had the appointment. Upon arriving, I was greeted entering the bay, and assisted on where to go. My service advisor Jefferey was busy with another client and so Mark stepped in to get the process started. I waited patiently in the waiting room while my services, my phone died and staff offered me a charger, the waiting area was stocked and looked very organized. Upon checking out Mark, Jefferey and the other service advisor were very helpful! I will definitely be back for my future servicing needs! Thank you Auto Nation Volkswagen for your great customer service!

My experience with the technicians who repaired my VW was excellent. Initially I was quite anxious about working with a new technician/auto repair department, but Ray assuaged all of my concerns. His professionalism and enthusiasm were infectious! Ray is flat out awesome! AutoNation is so lucky to have him at the Service Desk. He is one of the best Directors of First Impressions, I have ever met. The overall work at VW was fantastic. I was able to drive my car back to Southern California without a worry. The price was extremely fair and actually less than I thought it would be. I have incredibly high standards and AutoNation Volkswagen exceeded them. This is my new service department, even though I live in SoCal, I will bring my car to them, everytime I am in Las Vegas....which is quite frequently. Great job! You all ROCK!!!

Derek was very helpful and kind and took his time with us usually when dealers see young adults we don't get taken very serious and Derek was super helpful the entire time

Very good experience

Ask for Mark Dadario, he is the best service rep! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible although our wait for the car was quite long ( car bumper removal and replacement ) due to un-availability of some parts that they have to pick up at crosstown . At least our wait was quite entertaining w/ a courtesy coffee and water and very comfortable lounge at the same time Mark Dadario always giving us an update as quite as often, Overall it was a Great service and good experience they know they’re stuff and will surely comeback for another service .

Ask for Mark Dadario, he is the best service rep! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible although our wait for the car was quite long ( car bumper removal and replacement ) due to un-availability of some parts, that they have to pick up at crosstown Henderson . At least our wait was quite entertaining w/ a courtesy coffee and water and very comfortable lounge at the same time Mark Dadario always giving us an update as quite as often, Overall it was a Great service and good experience they know they’re stuff and will surely comeback for another service .

Just make sure you buy glass protected warranty. Cause if your window shatters they're not gonna replace it. My back window shattered due to the temper glass not being tempered right.

My service advisor was Jeffrey and he was fantastic. Explained everything being done during the inspection process, and gave recommendations for future maintenance. Overall, this location was able to fix the issues I brought the car in for.

The buying experience from beginning to end was a stress free experience. We could not have asked for a better sales man than Abbas Abhari. He made myself and wife feel like we had known him for years. Paul and Kelly Garcia Happy 2022 Jetta owners

Abbas is a solid car salesman. Well spoken and was always attentive to my questions. He was kind and never pushed customers. Really the highest point of the sale was this guy.

From the time I arrived on the lot, and throughout the purchase and even a text from my salesman just to follow up, it has been an awesome experience! They really made me feel like, the car was a family member and they were placing it into my hands and I was now a part of Autonation family. Thank you

the best delreaship in town you all should go

Always friendly and helpful. Jeffrey Lopez in Servicing is my go to. He always explains everything in detail and sets realistic expectations. He listens to my concerns and treats me with respect every time. I’ve been going to this dealership since 2007 and wouldn’t go anywhere else.

So this review is long overdue by a few months. All I can say is I’m super content with the customer service all around. I came in looking for a new car with a specific model in mind. I wanted new with a warranty with my busy life, don’t have time to wrench. Jeffrey from the service department has been my go to guy I see when I bring my vehicle in. He referred me to Landon on the Sales side. Awesome service from this guy! Even after I purchased a car he constantly checks in with me to see how I’m doing with the new car. Sees if I need anything else on a weekly basis. He is a better reminder then my Alexa app and that makes me content. It shows he genuinely cares about his customers. I’m in the military and got back into train from training. Thank goodness he constantly checks in. Or else I would have forgotten about my service appointment . When I scheduled my day to look at cars, Landon couldn’t make it. However he referred me to Abbas to car shop. Abba listen to my situation and finances I had to work with. I wanted to settle on a specific car and really thought based off my credit and finance it would not work. He and his team hustled and made some mistakes ves happen and met me in the middle where I comfortable on the price and payment. Great dude as well. Was very patient and positive that things would work in my favor. I’m couldn’t say negative things, as it seems like all the departments work in sync and are full of great people. You guys took a lot of stress off my shoulder for a solid reliable ride that is worry free. They make me want to constantly buy a new car if I could afford to keep getting this great service. Good thing I get to see them when I bring my new car in for a service. Thanks again for the perfect customer We service y’all provide every time!

They gave fast and professional service when I took my vehicle to get first oil change

Mark was great and friendly! Extremely honest and very professional. I had an awesome experience and I will be returning back. I would never take my vehicle anywhere else!

My experience was awesome right when I stepped foot inside the dealership.. my appointment was at 10:30 and they took my car for service ! Everyone was so kind !

Fast and professional

Very helpful. And quick with repairs. Staff was very nice and helpful

The service advisor was polite and explained additional services well enough for me to understand.

As always the best service , quality and people who always ready to help

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Awesome customer service!

Good selection

Great service and treatment with Ihor have bought 3 cars from hun.

Mark Dadarro always provides me with outstanding service. He is very knowledgeable and takes great care with my Eos. I thank him and your great technicians for their excellent work.

I feel like every time I take my car in for an oil change I end up paying for a lot more. AutoNation Volkswagen Las Vegas takes advantage of women who don’t know much about cars. The wait is alway Horrendous and quoted incorrectly. One visit I was told an hour and a half and I ended up waiting at the dealership for 4 hours… had they just been honest upfront I could have arranged for someone to pick me up. The lady who has now helped me both times (I believe her name is Yolanda) is extremely fake and makes sure to let me know nothing is her fault and begged me to give her a five star review. Really disappointed with every experience I’ve had here.

Transaction with Marko was straightforward. Plain and simple on the terms and costs.

We recently took our cars in for maintenance and we had little problems here and there with the dash not working correctly but a representative helped us and gave us his card so we can contact him directly if problem arises again. Thank you for your help.

Went in for a concern with my tires. I deal with charlotte and she's always the greatest! I was advised I needed new tires. I was offered a current promotion which was cool! My only issue was the price of labor seemed high 🤷🏻‍♀️ Other than that I love VW -and this is my 3rd car with them.

Buying the car was super quick and very easy. Everyone was great. Came in yesterday for the 1st year service, and Mark took care of everything for me. I waited for my car to be done. The waiting area was clean and well stocked with free coffee and waters while you wait. The car was finished on time from what Mark quoted me. Oil change, fulid check and top off, tire rotation (add on for only $30 good price for a dealership) and even washed my car. Offered me the free pit stops whenever any fulids are low, or before going on a trip. Great experience again at auto Nation VW.

This was the best experience I’ve had at a dealership. Not once did I feel the usual pressure that comes from a sales person. Both Ihor and Marko were wonderful. They were very helpful in ensuring I was able to get the car I wanted. I definitely recommend going to this location if you are looking to get a reliable car.

Our service tech Charlotte was amazing! She was attentive, answered our questions with full honesty and cared about our concerns. Charlotte was our biggest advocate, her experience with claims, auto repair and service was impeccable. We never had to call and ask what was going on with our car; she kept us in the know at every step of our services leaving us with up to date details with all the processes and expectations after each encounter with her. I am thankful that we landed at AutoNation for our VW service needs. if you see Charlotte, give her a hug and a high five!

The start was good our sales person Anthony was very nice and very helpful. Once we left everything fell apart. We ask for adjustment 3 days after purchasing our Tiguan on our contract and was told no problem, we called a week later to see if we need to come back in to resign paper work and never got return calls by no one not even management after leaving message. We were also told we get a call to let us know when to pick up our paperwork to register our car and over 3 weeks later still waiting. I did call Anthony Monday, May 2, 2022 and left message and still waiting for a response. Our temporary plates expire May 11, 2022 and today is May 4, 2022 1 week left before it expires.

5 🌟 for Mark! He is very friendly, professional, and keeps you updated. Thank you Mark!

Staff was fantastic

I received excellent service from Autonation VW due to Mark D. He's the best! I received incorrect information from the nationwide number and Mark apologized for the mix up even though it wasn't his fault at all. I stated I needed to be out of there by 3pm to pick up my kids from school and he made sure I had my keys in my hand by 245pm. He went above and beyond..providing me feedback throughout the whole time I was there. Mark was honest and direct, and I was able to put my trust into the service center. My Atlas is now running smoothly and ready for a road trip!

Anthony Winter was quick to respond and mindful of all my concerns. I didn't feel pressured like you typically do with car sales people. I got a car that marked all my requirements and has exceeded my expectations. Anthony has also followed up since my purchase to make sure everything is working as needed.

Abbas has an excellent customer service, he is very knowledgeable and enthusiastic. Providing the best possible experience when buying a new vehicle.

I had an appointment and service was started on time, the actual wait time was a little shorter than expected and Mark, my Service Consultant answered all my questions.

This is the second time we buy a car here always been the best experience. Igor took care of us and he was excellent! Very happy with our purchase I will recommend my friends.

Can you give zero stars? Please submit this to the bbb. Followed autonation to this place for a bmw. Worst experience with human beings since edc was in town and trying to take kids to circus circus. Makes you wanna move to Henderson. Did not receive registration until a Year later!! Guess who had to pay those fees. Constant run around and cheap coffee and outdated magazines. Stereotypical scam dealership. The Russian looked hungover. The black guy was late. Who also called us in to “resign” our contract several times! After our emergency brake failed within 30 days and they told us to go to the bmw dealership because autonation was partnered!!! We quickly find out , 1500 dollars later before inflation!!! They are not partners… they are really good used car sales men Kurt and Andy… they smile while they lie. They Keep u chuckling. It’s not funny thousands of dollars later. Thank you for teaching me a valuable lesson. Buy private ask for recent inspections. Pay for a mechanic to look at it. It all comes out to the same headache but without the lies and feeling taken advantage of.

Madison was very helpful and patient in helping me choose my new vehicle. She found the right car for me after we went over a few options and was very professional and easy going throughout the whole process. We found a great car that suits my every need in a timely manner.

We were in and out in less than a few hours. Everyone was helpful and I love my new car!

I’m extremely frustrated with this dealership. I purchased a car two months ago from them using outside financing. The car had issues so I returned it within the 5 day grace period. I purchased a different vehicle at a different dealership. Two months later the car from this dealership is still under my credit union. Now I’m getting late fees for non payment on a car i do not own. I have contacted financing multiple times in regards to this problem. They keep saying they are waiting for the check to get returned to the credit union. Does this take two months? This is unprofessional. Today I spoke to a lady who said I had to wait to speak to the original guy I spoke too. She couldn’t even look up my name or my loan number. If I have to wait any longer I will have to reach out to a lawyer because I’m getting fees for a car I don’t have or own!

This has to be the worst buying experience I have ever had with a dealer. The warranty is a major part of the sale for them. Even if your not interested in it. I wanted to give them the benefit of the doubt. But when I went back to service my car for a battery, the service was just as bad. I will never ever go back to this place. I am so disappointed in the experience with this dealership. NEVER AGAIN.

As always, outstanding service. The people at VW Auto Nation do a great job. Customer service is super courteous and very professional. I look forward to taking my VW Tiguan in for service because when I get it back it runs great. Thank you VW Auto Nation..

Service has been prompt and fair. I'll continue to return to service my VW.

Being out of town and in a pinch, I brought my car to Automation in Las Vegas. I had just had my vehicle serviced by another dealership in Arizona and drove the vehicle to Las Vegas where I had a low oil pressure warning go off. I called the appropriate people in AZ and LV, and decided to take the vehicle to the dealership to see if the previous dealership may have messed something up. I dropped my vehicle off Thursday afternoon and was told they'd be able to look at the vehicle by end of business Friday, I would have an idea if I needed to book a room, fly home and come back, or if it was just a sensor issue. He told me best case scenario sensor issue, worse case scenario I could sell them the car and drive home in something new. They wouldn't give me a lift to my hotel or a loaner while they had my vehicle. No biggie I called the next morning and the and when they called me back they told me they wouldn't be able to look at the car until Monday. They knew they had me. I decided, ok maybe I will buy a new car, I had the funds available and I was willing to trade my car in if they gave me an honest price for it. They sent me an offer of $1,000 for a 2016. The dealership has been offering my $12,000 in AZ for months. They knew they had me stuck. When I told them nevermind, I was coming to get the car, they told me they had a technician working on the car and I wouldn't be able to pick it up for an hour, when just an hour earlier they told me no technicians were available until Monday. I went and took my car to Oscar at Legacy Auto who gave me fair price and fixed my car as good as new This just confirms after being brand loyal to VW for years and purchasing several vehicles, I am done with them as a company.

I am glad how well AutoNation VW Vegas handled my appointment and my vehicle the way I would have. I work a block away from a VW dealership in Henderson and I was more than happy to travel to AutoNation! I will be getting all my work done here from now on.

I am very happy with Nicholas. He has the best customer service and went above and beyond for my husband and I. If your looking to get a new car go see Nicholas at Volkswagen on Sahara.

Easy to find . Good people. Friendly. Will be back..

They were very attentive & met my expectations. Abbas was awesome & took very good care of me.

From start to finish, Anthony Schempre was very helpful and communicative. I was lucky to have have all my ducks in a row, ready to go, trade in no down. The team at AutoNation VW are friendly, helpful. They made it easy, I was in and out within 2 hrs I was driving home. Fastest car purchase I’ve ever done, didn’t even have to hold my car or anything. Lucky again. :-)

Great work and awesome experience. Quality of repairs were smooth and uneventful, and Jeffrey the service advisor was professional throughout.

I recently had to have A LOT of maintenance and repair work done on my 2017 Beetle. It could have been a painful experience but my service rep Jeffrey was very helpful , explained each and every service that was needed and why. It was a long day and wasn’t cheap but I left feeling confident about the work that was done… my advice is to have your car regularly service and if you own a VW go see Jeffrey at Autonation Volkswagen on Sahara👍🏻👍🏻👍🏻👍🏻

I always have a wonderful experience when I have my car serviced at the West Sahara location in Las Vegas, NV. The personnel there are always friendly and professional. Jeffery Lopez is always pleasant and seems to always make you feel like it is a pleasure to wait on you. I was also help by Charlotte when I first arrived and she also was just as pleasant as could be. My car was serviced well and am pleased with the experience. Thank you.

Good service, Char always take care of me and my car. The other service writers are pleasant as well.

Amazing dealership. No run around. The price was the price. Our salesman, Landon, was knowledgeable, responsive, friendly and delivered amazing customer service picking up our new GTI Autobahn. I highly recommend this dealership and Landon.

They treat you with the utmost of professionalism

week ago I bought tiguan 2022 they give me the best price, ihor marchenco, sales Consultant , he is the best, thanks guys for help me out whit my car

Charlotte Wilson is outgoing and awesome. Definitely the transition of dropping off and my picking up my car easy.

I was looking for a new Tiguan and started my search online. After submitting for a quote for a trade in, I received a text message from Abbas A. I told him I preferred to communicate via text and he happily obliged. He asked me what vehicles I was interested in and scheduled an appointment for me to stop by the dealership the next day. I met with Abbas and he was super friendly and very quick with the whole process. I was test driving the vehicle within 15 minutes of arriving. Abbas truly went above and beyond for me and I left with a new 2022 Tiguan. If you get a chance to ask for a particular salesman I suggest you request Abbas. I will say that the only negative part of my whole experience was at the end with Yaroslav, who was pretty condescending and rude when I declined any warranty add ons when signing paperwork. Luckily, Abbas helped me out with setting up the vehicle and quickly reset my mindset after the displeasing negative interaction I had with Yaroslav. 5 Stars for Abbas A.

The agent Mark D is always helpful and get us scheduled at our convenience and keeps us updated as we wait. He’s friendly and professional. The mechanics need a little more training on completing the services that is requested by us the customers and not state they checked or replaced parts and really didn’t. We feel that we’re over charged by AutoNation. However! Overall I give 5 stars because of the agent Mark D. Thank you

It's very friendly customer service

I was told by VW auto repair front desk customer service that I needed a new battery and it would about $375 and that the warranty from the purchase of the car two months ago will not cover it. I obviously said no, I went to my Walmart mechanic and he said that the battery terminals were loose and that I didn't need a new battery. Hmmmmm😧 and I'm a retired financial crimes investigator I almost got jacked. Lol

I took my Tiguan in due to a steering wheel/airbag problem. Charlotte was my advisor, and she was very pleasant to talk to. She helped me out by finding that my car and it’s problem, were part of a recall so it should cost me very little. I left my car with the understanding that someone would call me once they had looked at the car. At 1:30 I decided to call and check in. I was unable to talk to anyone but did leave a message. When I finally heard from someone, I was informed of the fact that a part was on back order for my car. I then picked my car up the next day. Minus the delay in speaking with someone, the service was great.

Igor who took care of me was excellent & I am so grateful for this experience, God bless!!!

I had my vehicle service for its first 10k miles, and replacement bushings. I was in and out in about 3 hours

Great! Anthony Winter was wonderful to work with and made the process streamlined and easy for us.

Everyone is so friendly and helpful, Charlotte is amazing. I love that my car is washed after each service visit, I just wish you had an express lane for oil changes. A 3 hour oil change is a bit excessive but not enough to keep me from coming back.

Mark and technician were excellent and communicated well

Super helpful and friendly!

Charlotte was amazing and friendly auto nation is lucky to have her as employee.

I took my 2022 Atlas Cross Sport in for service and had a great experience. My service advisor was Charlotte and she was fantastic. She listened to my concerns and had my vehicle back to me in a very timely manner.

Assisted where necessary

Always a pleasure to go to the dealership and I have my car serviced

Quick service once the part they needed arrived. Mark Daddario helped schedule the service appt for a time that fit my needs.

The process was easy and quick!!! The price you gave us was fair. Thank you!

Amazing experience 🤩🤩🤩 Igor always comes through for myself and my family! VW had the best price and excellent customer service. Transaction was quick and efficient. Thanks Igor and thanks VW 😊

Excellent experience. Great car buying experience. Good customer service. Very helpful. My salesman was excellent with a great attitude. I would recommend the salesman to more people who are interested in purchasing a vehicle.

Very helpful staff, they helped me pick the right car for my family. Not super content with the deal I got, believe they could do better, but I guess that’s how it is with the dealerships these days.

Marko was awesome. We test drove a few Atlas options but they didn't have the color we wanted. They found the perfect car within two days (thanks Curt) and we got exactly what we wanted. Marko was easy to deal with, totaly straight forward and focused on getting us what we wanted. Awesome experience.

Charlotte was very professional and friendly she did an amazing customer service. in my oil change was fast and very amazing price also the rest area was very comfortable and they offer beverage free.

Automation on Sahara was top Notch all throughout the process. Will definitely be back for all my car buying needs.

The gentleman Joe went above and beyond to get me the car that I wanted. I've had it for approximately 5 months now and it drives like a dream. From the first phone call until I sign the papers everyone went above and beyond at AutoNation I would highly recommend anyone to purchase their car from AutoNation.. you won't be let down.

I enjoyed the great experience Derek gave me. I love my new car. thank You

I have been dealing with auto nation VW for 11 years. I have always had a great experience working with them. .

A very thorough check of my car found many issues to be fixed. The pre check estimate was 1k...the result was almost 5k. Considering inflation of steel products and the current gouging of used car buyers, I have come to realize that having the work done by professionals was the right thing. Customer service after a new leak developed was awesome.

Thank you Landon, he was the best salesman I have worked with! Was very knowledgeable and listened to what I wanted. Was fast in and out service.

Great customer service and car service.

My car was twice in service under warranty. The service advisor, Jeffrey Lopez, is an absolutely wonderful person, helpful, with a great sense of humor. He took care of us very quickly and professionally. From start to end we had an outstanding experience because of this fine gentleman. Thank you Jeffrey!!!

Great experience from beginning to end. Communication was great.

Anthony Winter was very helpful thank you for your help my wife is very happy with VELOSTER she love it.

I worked with Abbas purchasing my new vehicle. He was easy to work with and didn't play the typical car dealer games. Very fast and easy purchase!

Always FAST great reliable service.

What a pleasure it was to have my car serviced at AutoNation Volkswagen the staff are very friendly and they explain very clearly what needs to be done prices are fair very happy with the service over all

Everything went as expected. I did have to wait a long time but all was okay.

A great team that works together. We've purchased one vehicle from them, and get all of them serviced here. The experience is efficient. Tech's take extra care to look over the car. They address my concerns and make me feel like I have a safe car.

Save yourself a headache and go to Findlay VW in Henderson. I was given a loaner vehicle until my car was ready. I was Ubered to and from my job just exceptional service. VW Las Vegas made me feel like I was working with a mom and pop shop. Engine light came on a week after service. I had to top off my oil fluids. Just go to Findley!

En mi experiencia personal debo decir,que visité este lugar y realmente las personas fueron muy amables, respetuosos y profesionales conmigo..pero también debo decir que me fui muy insatisfecho con el tiempo que demoraron en darle solución a mi auto.,pues solo fui a hacerle un diagnostico a mi auto y se demoraron 7 días para hacer este trabajo..los reto a que sean más rápidos a la hora de hacer los trabajos y acortar el tiempo de entrega de los autos....así los clientes saldrán mucho más satisfechos

I have never taken my vehicle any where else for service. They are friendly, knowledgeable, efficient, and they give me snacks! Honestly, I trust no one else with my car. Mark thank you and your team for helping me to always feel safe with my grand babies in our 2018 Volkswagen Tiguan, better known as “The Gram-Van.”

First let me say, I got the car I wanted at a good price. What amazed me, was that I wasn't fighting the price or anything else. That's the car, I'll take it. But I was at the dealership for 4 hours!!!! I agreed to everything in the first five minutes, but it still took 4 hours. That is insane.

Quick and easy. Raymond made sure I was taken care of and completed my car's service in a timely manner.

My overall experience with my salesman was fantastic. Working out a fair price for my trade-in, test driving the vehicle, and the ease of making my decision went extremely well. The finance department could have run better. The finance person, other than explaining the extra warranty options, did not explain the paper work, the terms of my loan or my payment. However my salesman and I had discussed all of that so I did know what was going on. Also I was receiving cash back from my trade in and the finance person didn’t know when I would get that money back or feel it necessary to make sure I had documentation showing that, but I was not leaving without something that showed I was owed money. He couldn’t give me answers about the green slip, he is the reason I am giving only 4 stars. My overall experience with my salesman Derek was terrific and I would recommend him to my friends.

I had the pleasure of working with Mark Daddario, I can honestly say this was the best experience I’ve had at a dealership. Mark took care of me and made everything simple and stress free! I highly recommend AutoNation Volkswagen and Mark. I’ve found the only place I will taking my car from here on out! 10 out of 10!!

Abbas was an incredible sales person, he answered every doubt that we had as well as being super friendly and accommodating

Went to pick-up a family member who had a recall service. Spoke to Mark Daddario about a recall I had and he squeezed me in immediately, I was pleasantly surprised at the knowledge and professionalism he displayed. I will start taking my vehicle to Autonation from now on.

I had the pleasure of working with Mark Daddario, I can honestly say this was the best experience I’ve had at a dealership. Mark took care of me and made everything simple and stress free! I highly recommend AutoNation Volkswagen and Mark. I’ve found the only place I will taking my car from here on out! 10 out of 10!!

Went in for a pit stop. Another great visit.

I took my golf r for some repairs and they took care of me. Jeffrey Lopez kept me updated during the whole process. I highly recommend them if you need warranty work or to get your service done.

Thought I had to service my car according to the maintenance reminder in the car. Raymond was so helpful explaining why I didn’t have to until later band gave me a complimentary vehicle inspection and also took care of 2 recalls. Very friendly guys and also met a Hawaii service guy too! Very good customer service!!!

Charlotte is always wonderful and knowledgeable. My car was done by lunch and everything was explained to me and I felt like I was really listened to. Great service and friendly staff. What more could you ask for?

I just visited this dealership over President's Day weekend, and I had a great experience, top notch customer service. The dealership was nice and clean, they had about the best selection of cars you possibly could in this current market, and were pretty up front about everything. Specifically, Anthony Schempre was one of the best salesmen I've worked with. He wasn't pushy at all, and he was very friendly and outgoing. He even had a car put on hold for me for 3 days while I drove from another state to check it out. I would definitely ask for him if you go there.

Everyone is so friendly and gets the job done in a timely manner

It's always a pleasure getting my car serviced at AutoNation Volkswagen Las Vegas. In particular, Mark Daddario is an incredible service consultant. I went in to have an oil change and he pointed out that my battery was dying-completely was unaware. He assured me it was covered and go me up and running in no time. Customer Service is paramount in the car business and I'm never disappointed at AutoNation Volkswagen Las Vegas

Sorry to say it but 1 star all the way! I was sold a vehicle with scratches that looks similar to webbing. I was told by my salesmen that it will be “buffed” out. I am now being told by my service manager Mark that all Volkswagens with standard black and white paint comes with webbing. (Photo attached) After looking into this further I’ve discovered that not all new VW’s with black and white paint comes this way, it’s from the lack of experience from the detailer. Additionally it was like pulling teeth to get a loaner car, that took weeks and escalation- who sells you a car that needs work and make you pay for a rental?! Overall they are quick to sell you a car and they have no problem taking 1-2 weeks to “resolve” an issue that I am going in circles. I am reaching out to VW corporate directly.

It was a smooth transaction, I brought a VW that I bought at a completely different dealer (brand) who had no idea what was wrong with the car... They thought that consuming ALL the oil in 5mo was "normal"... well it turns out we were surprised when VW told us that our car needed an oil change every year to 10k miles... welp. They took the car in and sure enough, the 5mo blah blah was completely incorrect and there was an issue. Charlotte helped me through everything and handle the warranty beautifully! My new to-go advisor and dealer now :)

Not only did I have a terrible experience back in 2019 in regards to my brakes, but here I am again to find out they haven’t gotten any better in 2022. It’s my understanding that if you purchase tires from any volkswagen dealership, all volkswagen dealerships honor and service the warranty for tire repair/replacement. Apparently this is not a volkswagen dealership because the service man here told me that’s not true and the tires are only covered at the dealership in which you purchase them from. The volkswagen dealership that I purchased my tires from say the west sahara findlay volkswagen dealership lied to me :) Wasted my time and day here again, save yours and go somewhere else won’t be returning ever not even for an emergency service

Needed a battery and had no appointment but they fit me in and got me out in record time .

I brought my car in for its 20k. Making the appointment was relatively easy. I dropped my car off the day before and the service was done in a timely fashion. My service advisor Jeffery was pleasant and professional. There was another service advisor that made it a point to jump in on the conversation, not once but twice (when I dropped the car off and again when I picked up the car). Not very professional in all honesty. There is certainly room for improvement, it's a car dealership but doesn't have to feel like one. I'll be back for warranty work if necessary.

We love our car but will never recommend this dealership to anyone. The only two positive aspects of our experience with this dealership were the salesman, Abbas Abhari, and the vehicle itself. Our biggest complaints about this place are that we spent three hours there and it took a month for us to be able to register it because the dealership forgot paperwork that they needed and filled out title paperwork incorrectly. While at the dealership the finance guy, Tim, kept us waiting for thirty minutes (after we’d been there over two hours) because he was doing a test online that should’ve been done on his own personal time. Then, he proceeded to try to push packages on us after we repeatedly declined. We finally had to tell him to take no for an answer and move on with the process. By the time we finished with everything it was almost 9pm. So basically, if you’ve got three hours to spare, enjoy having to do everyone’s job for them and like spending your free time making multiple trips to the DMV only to find out that you’re either missing paperwork and/or the paperwork is done incorrectly on the dealership’s end then, by all means, make this dealership the next place you buy your vehicle.

AutoNation made my car search very easy and efficient. Chris was very professional and did his homework. He listened to my interest, likes and dislikes and helped my select cars that were in my parameters. I do not have a lot of patience when it comes to car shopping so this experience took away the added pressure on my already busy schedule. The Service department is also a pleasure to work with. They are easy to talk to as they listen attentively to hear the concerns with my car. They are respectful of your time by working hard to get you in and out. I love that they stay in contact with you while your car is being worked on. Good Job AutoNation Volkswagen. Keep up the good work

Great experience from the beginning. Anthony was my salesman and couldn't ask for anything better. They answered all my questions and walked out with the car I wanted. I highly recommend this dealership.

Great buying experience. Thank you Abbas, love my Jetta!

Make it a fun experience while looking for a car, Talk to Nick Javanshir, he is a fantastic asset to VW Autonation.

Anthony went above and beyond the norm to make sure we got a great deal

Charlotte Wilson was extremely helpful with getting my car scheduled for service this last weekend. ( I had been trying to contact my prior service consultant, but could not). Charlotte gladly set a time for me on Saturday morning, early, and was there to greet me and walk me through the process of services that I wanted done on my vehicle. I was initially there to get an oil change and wipers, and with Charlotte's assistance - an oil treatment and fuel treatment were added as my car is in the higher mileage bracket now. Additionally, during the process and review of my car I received a call from Charlotte letting me know of an issue that needed desperate repair/replacement that would effect the ability to control the car when turning. With her explanation and assistance, the replacement of the suspension control arms were also taken care of. Also, she let me know about the "pit stop" option to get a top off on oils and fluids that is included with my oil change - just stop in at 3k to 6k miles after the oil change, at no further cost to me. Overall, though the costs were higher than expected, Charlotte assisted with a discount on services completed on my car. She made the experience memorable and she was easy to work with. I recommend Charlotte and VW on Sahara for vehicle service.

We just purchased a new Atlas Auto Nation Volkswagon and it was an all around great car buying experience. They were quick and upfront about everything. No BS!

GREAT customer Service. Would highly recommend

The car buying experience went well and my salesman Nick was very helpful along the way. The only gripe I had with the dealership is that there was a rude worker who was in charge of used inventory. While viewing cars with my dad, this guy rudely rang the alarm with us standing right next to the vehicle. When I confronted him, he claimed he didn’t see us even though we were clearly visible. Honestly if another dealership had the car I wanted I would’ve went elsewhere following that situation. They were able to make up for it and made the car buying experience quick and accommodating however. Just really don’t appreciate that happening

The sales manager on Wednesday evening was very nice and professional tall maybe German ? the sales manager we checked out with wasn’t the same guy and he about had a tantrum when I declined a extra warranty and gap insurance (he moved here from Florida) crazy experience for sure and sales managers very very different would of rather dealt with the first guy sad he wasn’t there the day we did the deal. Anthony sales guy was pleasant. First sales manager 5 stars ⭐️⭐️⭐️⭐️⭐️ One we checked out with 2 stars ⭐️ ⭐️

They were very friendly and they didn't mind me refilling my coffee more than twice 😂.

Got my vehicle diagnosed and fixed ahead of schedule and was able to provide a loaner car in the meantime, so I did not miss work or interfere with my kids schedules. Thank you guys so much.

Service center has always been top notch. Mark has always been very professional

Great service from Mark. Great service fro Kortez my salesman

Experience was ok, I am upset that the sales person told me she would take my license plate off for me and put it in my new car and didn?t?..

Pretty nice place

I like the service they provide. On time and customer service personnel are very very courteous .

Such great customer service! Thank you so much for the friendly and warm atmosphere! Would come again thank you!

The dealership was very friendly and knowledgeable and not to mention made me Feel like I was part of Volkswagen family most definitely I’ll be going back and because of their kindness probably more frequently.

very professional. puncutal

Charlotte Wilson, I'm busy real estate broker in Las Vegas and she got me in and out very quickly. Very pleased.

I love the service department. Jeffrey is my advisor and he is always very kind, He takes as much time as needed to make sure you understand what is needed. There was another gentleman that helped me and he was very efficient unfortunately I did not get his name. But as a whole this is the best service department I have had the pleasure of working with.

If you visit Vw las vegas, make sure to ask for Abas, top customer service!

I bought a car 5 months ago and I try to replace the brakes and I found out that socket lock for the tires where missing and some lady from part service was trying to charge me $100 and The manager from accounting his name is Midas he override and replace the socket lock . Thank you so much for your help.

The website made it pretty easy to schedule service, which was nice. I felt like Mark, my technician truly listened to what I was saying I noticed wrong with my vehicle, instead of blowing me off as though I don't know my own car. He treated me respectfully and made to sure to go over everything including cost before finishing up completely with the vehicle.

This is very nice seller Antony they not pushing you too much they try help u

My car is shifting so smoothly. It drives like it?s brand new.

Everyone is very friendly and helpful, no matter what department I have dealt with. I have been a loyal customer for 8 years!

Service advisor was great. I felt bad they were so understaffed, such a common thing with businesses now a days.

Abbas was very helpful and patient! Very easy to work with and the process at autonation vw was seamless.

Overall my experience with AutoNation servicing department and even the repair is mediocre at best and borderline unacceptable to me. Quality of repair when I bought a tire was great however for some reason my car sunglass top holder keeps breaking (even when I don?t use it) and it ends up blocking my view if not TAPED up. I understand it?s a very small area but the Notifications of blocked view and just a nuisance of having to go back to repair something like that multiple times now it?s not some thing I?m OK with.

On my first scheduled vehicle check up of my ID.4, Charlotte was very helpful and kind to assist me.

Anthony was an amazing salesman. I had a appt set up and when i arrived, the car was ready to go. The test rive was great and as soon as we got back and I said I wanted the car, it was taken back to prep for delivery. Over all the sales experience was perfect. I was in and out of the dealer in less than 2 hours from start to finish!!! Look for Anthony for your next car purchase.

I went everyone was super friendly it was quick and easy and they kept me updated about my car everyday and the day I got it they even cleaned and disinfected it and the lady at the counter was super helpful too everything went perfectly smooth.

I was having a great experience until it got to signing the papers. The finance guy gave me such a hard time about not buying the extended warranty. He made me feel like I couldn’t say no and was gaslighting me. I understand you need to try to sell it as an employee but don’t argue about it with a customer. He then became very annoyed and rude. He also tried to make me sign something with $350 on it, saying that I won’t actually pay $350 he just can’t get it off the page. I told him I couldn’t sign that since it’s a contract. I am not going to go back for any service checkups or anything else.

I had scheduled an oil change for my daughter. Upon arrival the service advisor, Charlotte, told her that she did not have an appointment. My daughter insisted that the appointment was made and then the advisor said, you were just here in December after looking into it. My daughter was there in December 2020, not 2021. She told the advisor, after talking to me (I was abroad in Europe and she woke me up), to take care of it and continue with the oil change. After much arguing, she told my daughter to come back in 3 hours to pick up the car. In the meantime, I found the email with the appointment confirmation, from Charlotte! When my daughter picked up the car, she presented the email to Charlotte and she still denied being wrong and started blaming other people. I am rather furious and will not continue to use AutoNation VW - we purchased 4 cars here already and expect way better service from a dealership. We love our cars but do no love this dealership.

Always a great experience when dealing with service writer Jeffery Lopez. Service was quick while I waited and car was washed and clean when I got it back.

My service advisor Charlotte informed me that it would be finish around 1130 but turned out to be earlier than expected and totally was suprised. Excellent service from Charlotte and the rest of the team.

Mark made the process easy, explained details completely, and even added a bit of humor.

Had a recall done and oil change on my Jetta Christmas week. Ray had our car done pretty quickly since we waited. Waiting area was nice and kept you occupied since you can watch tv and have coffee, tea and water available to you. Ray kept us updated during our wait and it was nice that they wash the car for you when done.

Great experience service tech was spot on was very impressed

The dealership & the service department always have been friendly and helpful

I recently bought a 2022 Tiguan SE from Ihor at Volkswagen automation. The experience was so fun and as fast as car buying could possibly be. I shared what I desired in a vehicle and Ihor pulled up the perfect match. He thoroughly explained the benefits of the different packages available and it was easy to see the best option was the SE package. The vehicles speak for themselves and the staff at Volkswagen go above and beyond. When I came to finalize paper work I was greeted like an old friend. Just because I had already purchased the vehicle did not mean the attentiveness and friendly behavior stopped. I am so happy with my vehicle. The follow up emails provided all of my information I needed and also videos to learn how to operate the special features. Volkswagen has earned my business for life!

Dec 28,2021 Mark Daddario and The service team and the service manager this time went out of their way to help me with my Tiguan my key broke and actually took care of the issue right away and helped me with the warranty. I really appreciate you REALLY I APPRECIATED YOUR HELP MARK Also I am always happy to go there and I will definitely continue to buy my vehicles at Autonation Las Vegas VW for sure again thanks for your Help Eddy P.

Best place in the world to get your Volkswagen repaired!!! Jeffery is the best and all of the employees are very nice! Great place for coffee while waiting!!

Very friendly and helpful polite and got us out quick he deserves a raise

5 Stars !! Excellent service !! From the moment you walk in, your greeted by one of the service advisers and they make it a point to diagnosis what you need, the services that are offered and the time it would take to complete your request. They do not upsell or sell you stuff you don’t need but more than willing to answer all questions. Other VW dealers, made claim they fixed our problems they didn’t, they made it worse. Auto Nation VW, Las Vegas, fixed the problem in record time and found for us, the car was still under warranty. REMARKABLE.

Great VW Dealer.

UPDATE!!!!!!!!! AS OF DECEMBER 23, 2021 I wanted to be fair and give Ray Shapiro at Volkswagen Technician a fair chance to call me back. I hate to say that this Technician Ray Shapiro HAS NOT !!! Return my calls yet. So, I change the rate to 1, actually it should be a ZERO. ---------------- Disappointed.. indeed. Will I ever ask for Mr.Lazy Ray Shapiro again. NO!!! And HEADS-UP . I am a very honest lady who only goes by what happens. Ray Shapiro handed his business card to my mom and I: and said, if.. IF you need anything, please don't hesitate to call me.. That was a Joke. Below ⬇️⬇️⬇️⬇️ WARNING BELOW REVIEW HAS CHANGE SINCE Ray Shapiro, NEVER CALLED BACK.. What a JOKE!!!!!! June 17, 2021 My mom made appointment earlier for today to get Oil Change. Ray Shapiro took care of my mom and I couldn't be happier to know what Excellent Customer Service he gave. I really like Ray Shapiro friendly smile. Of course, the way he spoke too was very pleasant. Ray Shapiro said if we needed his Service to call him. Okay, I just wanted AutoNation Volkswagen on 6375 W. Sahara Avenue, to understand what ' A Outstanding Customer Service Consultant 'Ray Shapiro ', is. He deserves 10 Plus Stars all the way. Thank you, 😊 Very Happy & Content Customer 😊

The 3 stars are because my service advisor has been great. I just can’t give 5 because the staff leading up to him are awful. Every time I call for a service appointment now I will not be until about two months. When I speak to my service advisor he’s able to get me in with it. It’s incredibly frustrating but I have to keep going directly to him to get a reasonable appointment for my vehicle. Currently I had a flat tire and I had to use my spare. I paid for an upgrade warranty for tires and wheels from the dealership when I purchased my vehicle. When I called about my spare and replacing it the receptionist wanted to book me out till February, it’s December. She thought it was perfectly reasonable for me to drive around on a spare for two months. When I asked her to speak directly to my service person she would only transfer me to voicemail and not his direct line which my service advisor had already given me instead of checking with him. I asked to speak to a manager to see if someone else could help she left me at hold. Anyway I would love to give them a better review but currently their front office is lacking in customer service and humanity. I would strongly consider not upgrading any packages on your car purchase unless the front desk service people will actually give reasonable appointments for your car care which isn’t the case currently.

Mark is extremely helpful and goes the extra mile to make sure customers are taken care of

Inquired on a new vehicle that was not yet in stock. The salesman told me they would have it mid-December and he’d notify me as soon as it came in. A few weeks later I get a text from him that they got the vehicle but it had been pre-sold to someone else and he’d let me know if they got another. Had I been given the option to buy it in advance I would have done so as I had the cash even without my trade. Very disappointed that they apparently don’t offer the same options to all customers. I would recommend making the drive to Findlay VW in Henderson as they were much more helpful and transparent.

Nick was absolutely amazing!! I’m so happy we were able to get the car I wanted and ended up spending less on our monthly payments then we planned. Thank you so much for working with us when no one in Arizona would. Arizona is actually adding more to the sticker price due to the car shortage. Even though your stalk was low, your company still made sure we as customers were satisfied. I will be purchasing all future vehicles through your dealership. I thank you for putting your customer above profit.

Jeffrey is the best, thank you for all your help and hard work Kortez is very good seller

I purchased a service plan and apparently SERVICE has no access to it? They wanted to charge me upfront for diagnostics without knowing what was covered under my plan or not. I realize that this is more of a dealer problem (AutoNation), but would have like to seen more effort or collaboration between service and finance to at the very least help find out what was covered under my service plan. Overall, very poor communication and service. These 3rd party warranty plans are garbage and leads to money being paid upfront in the amounts of hundreds of dollars and service being left completely in the dark. I was not satisfied with the people at service or AutoNation as a whole.

Excellent people excellent service always there when I need them.

Bringing my car to the dealer since new in 2012. Great service and honesty.

Very nice, hard working people who went out of their way to take care of me. Everyone along the way was extra helpful.

Ray was absolutely amazing, as always, making sure my car was all set and ready to go for my road trip coming up! I’m absolutely grateful I was able to get in for a multipoint inspection as soon as I was because Ray always goes above and beyond to make sure I walk away with the best experience leaving Autonation Volkswagen! I was in and out of the dealership in no time!

I have no idea how AutoNation is still in business other than perpetually ripping off customers. I just moved to Vegas and was looking for a new reliable dealership. Instead they charged me $360 for "diagnostics" that took them 30 minutes. Rather than charge me an appropriate price for basic maintenance on a 90k mi vehicle, they lost a customer. I was warned about AutoNation, but I decided to try them anyway because of their convenient location. Do yourself a favor and go elsewhere. There's absolutely no reason to allow these guys to rip you off.

Ihor made this experience a breeze! He was so patient with helping me find my perfect car. I’m so happy with how the process went. Everyone there was so accommodating and made me leave a happy customer. Thank you all for the help!

The main thing that made me happy was this was one of the only dealership that wasn’t marking up their vehicles due to the shortage and the main reason I came in on that day. The sales department was definitely the smoothest experience I’ve had buying a car in a long time. Tanya was awesome and extremely helpful and welcoming. The only frustration was the financing process was a little less to be desired. Had to wait nearly 5 hours to get into finance. I understand that he was the only finance guy there but dang. And he was really pushy with add on packages. After refusing several times the packages presented he just gave a frustrated look and kept at it. Overall though I am very happy with my purchase and will be back next time I am in the market for a new car.

The main thing that made me happy was this was one of the only dealership that wasn’t marking up their vehicles due to the shortage and the main reason I came in on that day. The sales department was definitely the smoothest experience I’ve had buying a car in a long time. Tanya was awesome and extremely helpful and welcoming. The only frustration was the financing process was a little less to be desired. Had to wait nearly 5 hours to get into finance. I understand that he was the only finance guy there but dang. And he was really pushy with add on packages. After refusing several times the packages presented he just gave a frustrated look and kept at it. Overall though I am very happy with my purchase and will be back next time I am in the market for a new car.

Their costumer service is amazing and Igor is the salesman I always use at Autonation, He is very efficient and gets you the best deal!

I have nothing bad to say about this place. In my opinion, the service done to my vehicle was pretty exceptional and the people were nice too.

Great experience and terrific salesman (thankx Anthony S)

Over the years I have edited and changed my review multiple times. This current one (written in November 2021) will be the final, as I will never go back to this dealership again. Previous changes reflected good and bad experiences. I think it is important to look at that in the context of what practices and experiences other dealerships will offer and I think when you look at it that way it is not actually that much different from other Las Vegas dealership. I have one major issue - they asked me if I wanted Volkswagen branded oil filter put in (high quality, reliable, more expensive) or their own Autonation branded one - which is substandard, according to multiple sources). Despite my specifying I wanted the VW brand, as I find, they did the Autonation brand. On the other hand they did not change my spark plugs, even though we discussed this (they did not bill for it). Also, they quoted me for a bunch of items that are rounding up to almost as high of a total as the car's Blue Book value, which I can get done for a lot less elsewhere, although none of these are absolutely necessary. I did not opt to get any of those repairs. Again, for better or worse, it is a typical dealership and service. Especially if you don't know much about cars you can certainly get it a lot worse at random shops, but that doesn't mean the experience here is better than 3 out of 5 stars either.

The service department has always gotten me in N' out pretty fast and are always friendly and welcoming. By far the best VW service department in Las Vegas. *There are only 2 in Las Vegas and I have not been to the one in Henderson but have been to both in LV and the other one is a complete nightmare.

Igor M. is a very nice dealer and explained everything we needed to know! Very glad we came! 😬

They doing a wonderful job time after time

WARNING - Do not use the service center. Prices are extortionate and additional fees will be included regardless of your actual repair needs. Took my car in for two specific issues. I was charged hundreds in diagnostics and lied to about the repairs I needed. They will show you a bill for thousands of dollars worth of additional services your car "needs". Hoping to intimidate you into spending a lot more. Call around and find somewhere else to service your vehicle

Ray was absolutely amazing. Very professional and detail oriented, thank you guys for for such a great job you do!!!

Let me tell you need car stop here look no further Very professional sales man Ihor he made our car buy so easy no pressure finished with financing manager very easy transaction I’m repeat costumer for 20 years our family bought lots of cars

Excellent

Very bad service told me that’s first service @ 10,000 miles us free covers everything They charged me $33.00 for tire rotation Very long wait 2 hours They would not give me an appointment for two months out my car already had 10,000+ Very rude service professional and staff including manager ! Sales person never informed me at the time if purchase that I had to pay anything Would never buy a car from them again

Great people professional service I will always recommend this place

Abass was EXCELLENT in sales and very good. Unfortunately finance dept very slow and not very friendly.

Excellent customer service. Charlotte Wilson and Wyatt was very helpful. Charlotte explained to me very clearly what was needed to work on my Jetta and I’m very happy with the outcome. Whatever was wrong with my Jetta is fixed. I give 5 stars to Charlotte Wilson and Wyatt.

Bought an oil filter for my car I was in and out and waited on by a very knowledgeable and professional parts specialist

Very nice experience at the Parts Counter!

1. Love the ease and convenience of making an online appt. 2. Charlotte Wilson the Customer Svce Advisor was extremely professional, polite, knowledgeable. She explained car warning light, looked up if my car had a recall (it did) and helped make sure I didn't have a long wait. 3. Very comfortable waiting area for service customers. Love the coffee machine. Cold water was available and bathroom nearby. 4. I could tell that Gregory Dingle. the technician worked hard and fast to make the repairs timely as Charlotte likely explained to him how I was in a hurry to get to work on time. 5. Copies and email of the technical service and analysis of my car showing/explaining the work done by Gregory was provided before I left. 6. I was definitely pleased on the service performed on my VW Atlas AND they washed my car too.

They have always gone above and beyond from the first time I purchased with them. They picked me up from my house in the car I would buy, Financing stayed late to close the deal. They're always happy and friendly to trading up vehicles and putting me in a new vehicle when I totalled out from an accident in 2020. I wouldn't recommend another place for a VW than them

Great service!

Definitely the best dealership i’ve ever worked with! They were so helpful and made the process quick and easy. I am so happy with my new car!!

Unfortunately when I got up the next day after having my vehicle serviced all the oil was on my driveway as an ex mechanic I put this down to just one of those things mistakes do happen I’m not really that mad they did come and tow it within the hour and take it back to the dealer the next day

Good experience. Mark took care of me and it was much appreciated.

Bought a new Taos here and had a great experience. The service department has also been amazing. Even with everything going on with shortages, they still go above and beyond.

My check engine light came on Friday morning. Friday night after work, my car wouldn’t start. (I have a 2019 Jetta for reference), and the screen inside was displaying a message about my battery. I jumped it, it worked, but the engine light was still on. Drove it right to autonation, got there 10 minutes before they closed, and was in a panic to get it fixed. Luckily my car was under warranty. Turned out to just be a dead battery and some type of recall under the hood. I was originally told it would take a day or two, but Mark managed to squeeze it in on Saturday morning!!!! He was honestly so kind and helpful, and I am so grateful for him being so proactive in getting my car in. The entire service department team was friendly, from the second I walked in, despite me being the a**hole that showed up 10 minutes before closing (I’m sorry!!!). Mark especially was my saving grace. Thank you guys so much!! People under here saying the team here is rude or lazy are so incorrect. They take care of their customers!!

Had to have recall work done on my VW Jetta - from the beginning to the end Charlotte Wilson was spot on her game. Even when I drove up to the Service area - I was stopped by a Sales Representative asking if I needed help. I informed him what I was there for and he told me to see Charlotte, she was a sweetheart, very nice, would take care of me. He was speaking the truth. Another perk was I expected the car to remain at Volkswagen for two weeks or more but it was done in one week.

Great customer service. Mark is always helpful and got my breaks fixed and I’m very happy with the results. 5 stars for him.

Contacted the dealership about a 2021 Tiguan and spoke with Mr. Abbas and scheduled a time to go see the vehicle. Upon arrival was greeted and everyone was very professional. Car was waiting and Mr. Abbas showed it to me before going on a test drive. Mr. James helped with the financial side and they had me out of the dealership with the vehicle in under 3 hours. So far after a week they have followed up about the purchase and I have had no issues, would recommend.

HORRIBLE SERVICE PERIOD

My experience at AutoNation was made incredible by the outstanding service, due diligence, and absolute dedication to the customer by my salesman Derrick Jackson. If you want honesty and integrity in your process then ask for Mr. Jackson.

Charlotte Wilson is the best. I looked down and on the screen my car tells me I have to get my oil changed, just by chance I was only a couple miles away from my dealership so I drove over and went inside. Charlotte a spot for me and I was out in about an hour so I could finish what I had to do that day. She is and always been the best.

The staff is pretty friendly and professional. They been always on top of everything making sure that we have the attention need it. So far we are happy with our VW Atlas. Shout out to Anthony, Derek, Carlos to be patient and help us in the best way possible.

My wife and I went to this Dealership to purchase a used 2016 Volkswagen Tiguan. We met with a "nice" salesman. We looked car over and found a bolt laying on top of transmission that was "forgotten to be installed". We were assured that this is a no Issue item due to fact that nothing was noted on car fax and car would have 2 year bumper to bumper warranty. There were two areas of small damage to car and we told sales person that we had a cash deal if they would be fixed. After he went to his manager they agreed to fix the car. we put 5000 dollars down and would pay almost 14000 dollars upon pickup. 4 days later we were called ,car was ready. Upon inspection areas discussed were brushed painted.and I was told That they had fixed them. The salesman and sales manager told me that this is the way they "fix" cars for resale. I was then told I needed to understand. I have purchased dozens of cars in my life and never have been treated this way. When you tell a customer you are going to "fix the issues" a paint brush on a scratch and dents are not a fix for a delership. We were told that we could take it or leave it. I chose to leave it. $20000.00 and a upset customer does not mean much to this dealer.

My wife and I went to this Dealership to purchase a used 2016 Volkswagen Tiguan. We met with a "nice" salesman. We looked car over and found a bolt laying on top of transmission that was "forgotten to be installed". We were assured that this is a no Issue item due to fact that nothing was noted on car fax and car would have 2 year bumper to bumper warranty. There were two areas of small damage to car and we told sales person that we had a cash deal if they would be fixed. After he went to his manager they agreed to fix the car. we put 5000 dollars down and would pay almost 14000 dollars upon pickup. 4 days later we were called ,car was ready. Upon inspection areas discussed were brushed painted.and I was told That they had fixed them. The salesman and sales manager told me that this is the way they "fix" cars for resale. I was then told I needed to understand. I have purchased dozens of cars in my life and never have been treated this way. When you tell a customer you are going to "fix the issues" a paint brush on a scratch and dents are not a fix for a delership. We were told that we could take it or leave it. I chose to leave it. $20000.00 and a upset customer does not mean much to this dealer.

My wife and I went to this Dealership to purchase a used 2016 Volkswagen Tiguan. We met with a "nice" salesman. We looked car over and found a bolt laying on top of transmission that was "forgotten to be installed". We were assured that this is a no Issue item due to fact that nothing was noted on car fax and car would have 2 year bumper to bumper warranty. There were two areas of small damage to car and we told sales person that we had a cash deal if they would be fixed. After he went to his manager they agreed to fix the car. we put 5000 dollars down and would pay almost 14000 dollars upon pickup. 4 days later we were called ,car was ready. Upon inspection areas discussed were brushed painted.and I was told That they had fixed them. The salesman and sales manager told me that this is the way they "fix" cars for resale. I was then told I needed to understand. I have purchased dozens of cars in my life and never have been treated this way. When you tell a customer you are going to "fix the issues" a paint brush on a scratch and dents are not a fix for a delership. We were told that we could take it or leave it. I chose to leave it. $20000.00 and a upset customer does not mean much to this dealer.

Awesome experience..service advisor is very professional..great experienced..👍

Not sure where to begin, my first call was about an Atlas SUV which I was interested in. Anthony is one of the sales associates who informed me that the car is not ready for sale, even though they had it for sale online on their website. I told Anthony, no problem and that I will wait for it until it is ready. I literally called every other day and followed up with the sales associate, Anthony, who he asked me to reserve it and run my credit, which I did. After they ran my credit, I found out that it was sold to someone else. I spoke to two different managers, Louise Evans the GM, who were not helpful at all. Louise promised to get another car for me that I would like that was similar, and gave me the run around for two more weeks, and then that car was sold too. Really?? You work as a manager for a dealership but you don’t know where your car is? Which one is available which one is not? Ask me to run my credit first? Seriously? I am just really confused how these people work at the AutoNation yet are so unprofessional and unorganized. Neither the managers nor the employees know what is going on. How can you run a dealership with no knowledge of doing sales!? I recommend taking your business elsewhere if you do not want to have an enormous headache from dealing with such a bunch of unknowledgeable people.

Not sure where to begin, my first call was about an Atlas SUV which I was interested in. Anthony is one of the sales associates who informed me that the car is not ready for sale, even though they had it for sale online on their website. I told Anthony, no problem and that I will wait for it until it is ready. I literally called every other day and followed up with the sales associate, Anthony, who he asked me to reserve it and run my credit, which I did. After they ran my credit, I found out that it was sold to someone else. I spoke to two different managers, Louise Evans the GM, who were not helpful at all. Louise promised to get another car for me that I would like that was similar, and gave me the run around for two more weeks, and then that car was sold too. Really?? You work as a manager for a dealership but you don’t know where your car is? Which one is available which one is not? Ask me to run my credit first? Seriously? I am just really confused how these people work at the AutoNation yet are so unprofessional and unorganized. Neither the managers nor the employees know what is going on. How can you run a dealership with no knowledge of doing sales!? I recommend taking your business elsewhere if you do not want to have an enormous headache from dealing with such a bunch of unknowledgeable people.

I went in to look for a vw tiguan. the people i worked worked hard to find me the perfect car. they went through everything, let me test drive, and answered all my questions. they made it as fast as possible and took the worry out of buying a car.

Waiting for call back from finance department for months. Missing paperwork and service agreement not as explained at time of sale. Cannot get any answers. Still waiting for call back!!!!!

Have had my 2020 Jetta GLI for a year and the sunglasses holder has broken and won't shut - therefore effectively hindering my rearview vision. Went into AutoNation VW to order the part. Waited 20 minutes while they supposedly were ordering the part. It's been a month and have heard absolutely nothing. Called today only to find out that an order was never placed. Had to call parts only to be lucky enough that they had one on hand (again, having never let me know). Then tried to make an appointment after securing the part only to have it over a month out. Huge safety hazard and still no help. Not impressed. Disappointing service overall.

kind and courteous staff. Very knowledgeable. Overall great experience from trade in, sales and finance.

Love my car and the service while owning my car has been wonderful

My VW ID4 was ordered online with AutoNation VW as nearest dealer. The process worked well at each step and once the vehicle was here salesman Abbas Abhari was most helpful and efficient in completing paperwork and sending me on my way. Had my thirty day checkup and it went quickly and efficiently…Monster Mats arrived but still waiting on rear seat cover.

Leased a vehicle through AutoNation VW in Las Vegas, NV in November 2017. All season tires did not hold up in their heat of this city and I was constantly getting flat tires. Did all my services through here, wait time is ridiculous so make sure you have a ride to and from so you’re not waiting 2+ hours for a scheduled oil change. The vehicle itself wasn’t horrible, but the business I bought it at was. I traded in my vehicle in April 2020 and have been trying to get a refund for my warranties ever since then with no luck. I went in to the business and got the run around, got the run around over the phone, and got it via corporate email. I haven’t heard anything from VW Customer Relations email since March 5, 2021 despite multiple emails. I am entitled to a refund of the warranties and yet no one is giving it to me, sounds like a scam company and I’ve been making sure word of mouth reviews have been greatly unpleasant. Making sure to leave bad reviews everywhere possible so everyone gets their fair warning dealing here. BBB was contacted and filed complaints with them as well.

Service is consistently above average as is service provided by front desk representatives. The gentleman who worked with me yesterday was personable, well informed, and eager to help me understand my auto and it's functions. I give him all 5s on any evaluation available, but which I have not found on line as of this morning. Dee Edwards

Probably one of the worst buying experiences in my life. I’m new to the VW family, and I felt disposed of and forgotten. The sales team and finance department never returned calls, I felt like I was an inconvenience for them when I called about information. I don’t not recommend this place whatever so ever! I’m extremely unhappy. Even till this day I still have nothing resolved 22 days later. What’s crazy is that you would think they would have more patience and time to talk to you, since they are barely any cars on the lot. We truly are just a number to them.

fair pricing, courteous of time and great customer service

Se boca was very nice and professional

When you take your car for a service and they tell you what exactly need to be done, you trust them but if they call you the day that is supposed to get done your car to tell you that that is not the problem, you start to doubt the quality of their technicians. Went for oil change and Magic my turbo got broke. One of the service specialist told me that is only a little piece to be replaced and when I bring back my car he called me the day that supposed to be done to inform me that they need to replace all my turbo and it will be done in 5 days. What makes me take a rental car and then I need to bring back my car this week because they didn?t have all the parts to finish my car. That?s is really disrespectful

Louise (GM) and her team (Dima, Madison) were flawless with our recent Tiguan purchase! We purchased the vehicle from another state and had the typical concerns with shipping, paperwork, etc. VW Las Vegas was 100% professional from start to finish, making the entire experience very easy. I would highly recommend anyone considering a VW or even a used car to consider this store. Top notch team. Thank you!!!

Car had an unexpected emergency arise with the motor. The service department was very courteous and personable while I waited to check the car in. Had the car ready for pick up in less than 24 hours. Fantastic dealer and would come back for future car assistance

Samantha was great in everything she helped everything done on time and efficiently Many thanks to autonation and samantha.

Thank you for accommodating me with my time constraints - took care of the oil leak problem and annual oil change!

Great reliable service. Sam was amazing. I got in and out in an hour.

Great straight to the point on what my options where in the purchase of my new car

Anthony Schempre is a rock star. Unfortunately, after buying my first vehicle I experienced some "buyer's remorse," and I needed to take advantage of the "money back guarantee" that AutoNation Volkswagen Las Vegas offers. Anthony was pleasant and professional from start to finish, helping me to better understand the situation, and gave me all my available options. His product knowledge and passion for the Volkswagen brand helped me shop with renewed confidence. Ultimately, Anthony helped get me into a car that was a better fit for me and my family, and one that I was truly happy with. He made easy what I'm sure isn't a simple process. Anthony is a true sales professional in every sense of the word. Thank you to Anthony, and to the team at AutoNation Volkswagen Las Vegas.

Anthony Schempre is a rock star. Unfortunately, after buying my first vehicle I experienced some "buyer's remorse," and I needed to take advantage of the "money back guarantee" that AutoNation Volkswagen Las Vegas offers. Anthony was pleasant and professional from start to finish, helping me to better understand the situation, and gave me all my available options. His product knowledge and passion for the Volkswagen brand helped me shop with renewed confidence. Ultimately, Anthony helped get me into a car that was a better fit for me and my family, and one that I was truly happy with. He made easy what I'm sure isn't a simple process. Anthony is a true sales professional in every sense of the word. Thank you to Anthony, and to the team at AutoNation Volkswagen Las Vegas.

AUTONATION VOLKSWAGON MAKES ALL THEIR CUSTOMERS FEEL LIKE THEY ARE VIP. THE TEAM TAKES THEIR TIME AND LISTENS TO WHAT THE CUSTOMER WANTS AND DOES THEIR BEST TO CUSTOMIZE A DEAL THAT MEETS THE WANT AND NEEDS OF THE CUSTOMER.

Unlimited thanks to Marc! Finally my dashboard panel was repaired and look nice.

I had a great experience with the salesman Anthony S. He’s was very patient when our trade in died on us so we have to call someone to bring us a new battery. The sales teams stayed open a little later due to that problem and also to get us into a new vehicle. The only thing I say is to INSPECT the vehicle properly and get EVERYTHING in writing. After we signed our papers we noticed the lever on the driver side was broke to recline the seat, Anthony was outside with us when we seen that issue. He told us no problem we’ll fix it. A few days later they sent us to an actual GMC dealer because they couldn’t fix it, cool we thought they would cover the cost since we purchased it like that and Anthony said they would take care of it. WRONG. We had to come out of pocket for it because no one will email or call us back. I just hate how we’re told one thing and another happens. But I am loving my new vehicle.

Charlotte took excellent care of everything! Everyone was friendly and fast. I had a bad experience with another Volkswagen dealer in town and wish I would have made the switch sooner. I will definitely be going back for all my service needs!

Our experience was excellent, Igor was very knowledgeable and friendly, he explained the process very well.

Great people to work with on time and completed when asked

Great customer service they always fix the problem

I was moving from overseas and bought a truck online. The process could not have been any easier.

Marko was very professional and great to work with.

overall all very good. I had to ask for a sales person

Service was very good. My advisor was able to help me get my 2003 Eurovan serviced. I recommend you see Samantha.

Great customer service 🙏🏻👍🏼

My husband and I were very happy with Tanya she was awesome

We showed up with full payment and waited an hour for someone to sign the papers.

I live 2.5 hours one way from the dealer but it is worth it as I know they will do an excellent job of maintaining my car with wonderful service, VW parts, friendly staff and always to my satisfaction. I have purchased 3 Jetta?s from them and have always been satisfied, Thanks Auto Nation Las Vegas. I appreciate you all.

Always have friendly helpful service whenever my car needs repairs. Time is not an issue as they usually always get my car in and out as fast as possible. Great staff.

The Service received was great! There was not a long wait, every one was friendly.

There was a recall on my car. Easy to make an appointment and since they don't have the shuttle service due to COVID, they picked up my car at home and bring it back car was washed. Very convenient

I have to say it has been a long time since I have received such AMAZING customer service from a Service Department at a car dealership. AutoNation Volkswagen is lucky to have Charlotte as a service consultant. She went out of her way to make a difficult situation as smooth as she was able to. My daughter and I were on a road trip for spring break visiting colleges and sightseeing when our VW Passat broke down in Death Valley, California, probably one of the worst places to break down. We were towed to the closest VW dealer which just happened to be AutoNation VW, arriving there around 11pm. Our trip obviously did not go as planned; however, we were able to get one of the last rental cars in Vegas and continue our trip, albeit some plans were changed since we had to return to fetch our car. Charlotte was an excellent communicator; she was on the ball making sure the parts were ordered asap and keep us in the loop, so we knew a reasonable time frame to return to Vegas to get our car. She was always kind, patient, and empathic to our situation, even when I was stressed out. I was so excited to receive a call from her before noon on the day our car was “possibly” scheduled to compete. It was so nice to get my car back in tip-top shape and even washed! Thank you Charlotte for everything!!

I usually don?t like leaving bad reviews but I will never be coming back here again. I constantly feel scammed at this place and would not recommend to anyone.

Will never deal with this dealer. They added an extended warranty without my consent or reviewing this item. If this dealing is honest, why would they add a extended warranty (one year) on a NEW car. BEWARE.

Anthony the sales associate that helped us was great from start to finish

Took our car in for a 7:00am oil change appointment. It took 2 hours , if you can’t accommodate your customers in a timely fashion don’t schedule appointments if you don’t have the staff. No excuse at all.

Great experience in all aspects of my visit. Never feel pressured or pushed to buy.

Respectful, attentive and knowledgeable.

I went in to just test drive the new Atlas Cross Sport at Volkswagen and I drove away in the new vehicle with a huge smile on my face. I loathe the car buying experience but this exceeded my past experience with car buying. It was seamless and no "hard core pressure" from anyone in the car buying experience.

Marko was great and very knowledgeable! So far what he has said has been true. I appreciate this!

Everyone is extremely helpful, it's like one big team, especially Frank DiCerbo...

Was texted multiple times today about when I was coming in. I arrived at 4:00 and agreed to a deal. It is now 7:27, I have yet to get into finance. I walked out once and I was then given another $1000.00 of the deal as they were so busy!!! Not even offer some water. The salesman is outside, not paying attention to me. I have never ever had such a horrendous experience. I asked for the keys and they won’t give me the keys or title back. Ac is not even working in the showroom!!! Big mistake coming here today. I ended up leaving at 8:00pm, after 4 hours and still no hope of getting to finance. The sales manager was actually very apologetic and offered to honor the latest deal on Monday evening. I am now so burned out from this process. Buying a new car used to be fun.. This dealership offers nothing! I really felt like I was just a number. I was purchasing one of the most expensive vehicles VW sells and to be treated worse than cattle is an insult.

Everything was good in the service department, that its where I went.

This is our 3rd VW from AutoNation Volkswagen Las Vegas! Anthony Winter goes above and beyond to make the car buying/leasing experience enjoyable. He is professional, knowledgeable and very helpful. This is our 2nd Atlas lease and we also own a Jetta. Great automobiles!

Awesome Dealership, I had a great experience, I was just there yesterday and bought a car. Ask for Igor, he’s great..nice, personable, courteous and just an all around good guy!! Also Tommy was great as well, I know there were a few more behind the scenes, but again, if you want a car and don’t want salesmen breathing down your neck and not caring, then make sure you visit AutoNation VW and buy yourself a car 😁

Parts requested from a recall were already delivered at the dealership. They didn?t even bother to call me to schedule an appointment to get it replaced. It took a month or more for me to get a recall (which is their own fault) corrected if I didn?t call. Very disappointing.

When I purchased my car, I had a bad experience with the finance manager. First I had to wait several hours till he could see me. Once I got in his office, he did not seem warm or welcoming. He never even. thanked me for purchasing a car. He was beyond pushy, rude and the least bit helpful. All he wanted to do was push the warranty that went with the maintenance package. I kept telling him I was not interested because I am only keeping the car for a year. He would not take no for an answer. So the finance process took way to much time. over an hour and a half. I would never want to deal with that man again. This is the second car I have purchased at this dealership. Don't think I would go back. I have had a Jetta for 6 years now. I would think the company would have some loyalty towards me. In addition I am financed through VW. Have been for six years. Automatic payment comes out of my checking. The first payment for some reason, not because of my end, not taken out on time. It was VW fault. Every time I tried to fix the problem it never was fixed. Six years later it still is on the payment report from VW. Buying my second car, this brought my credit number down a point that you use to finance people with at VW. That needs to be removed. I look forward to hearing from you to get that problem resolved. Thank you.

Great experience! Great people! Great Car! I recommend this location for a smooth car buying experience!

This review is a follow up to a post regarding an issue I had regarding my 30,000 mile service package expiring 3 months after purchasing my vehicle. I was contacted by the General Manager at Autonation Volkswagen this morning regarding the issue with another Volkswagen dealership not honoring my service package. Although the package did expire Autonation Volkswagen’s service department is going to honor the package for me and service my vehicle. I am very pleased with the customer service I have received and I am scheduled for service later this week. I will post another review once service is complete but for now this dealership has definitely gained my trust again.

My service was done to my car and done in a timely manner

Great people, great service. Great price and service. Been a customer for over 10 years.

Buying a VW from AutoNation was a wonderful experience. I got a 2018 VW Passat SE. It was literally the best price across the USA for year, make, milage and a beautiful car. Anthony, my salesman and Kurt, the manager were very helpful and went the extra mile to make me happy! At the end of the deal, Anthony introduced me to Samantha "Sam", the service manager. She too was awesome!! I just got my car serviced before New Years 2021 and she really took care of me. I will go to her/AutoNation VW for all my service needs. Thanks again Anthony, Kurt & Sam. Vicky

Very quick and friendly service

😋service manager was on top of this!!

I was greeted by the service advisor, Jeffrey Lopez and advised me regarding the process of the repair which was covered under warranty as well as the estimated completion time. Autonation performed a complimentary disinfection of my vehicle interior and a full service car wash. The service technician made time to explain the car inspection

Jeffrey is so great with my husband and I anytime we come in. We’ve built such a great relationship with this dealership for about 3 years now. Our first salesman Igor always remembers us when we come in as well. We always take our cars here for service. We hadn’t been in since last year when I bought my GTI and brought it in for an oil change yesterday. Jeffrey still knew who we were. They got my car in and out for my oil change.

I was originally trying to buy a vehicle at Findlay North VW in Las Vegas. After 2 weeks worth of them misleading me and not being truthful I decided to look elsewhere. I called Autonation vw and talked to a salesman that convinces me to come in. The dealership was very busy when we got there. Still, I was treated like I was the only customer for 200 miles. They listened to what my needs and wants were and met them quickly and easily. after the sale there was a small hiccup and after expressing my concerns I recieved a call from the General Manager Louise Evan's. She really seems to care about how her customers are treated. she addressed my concerns and the problem was resolved. my wife needs to replace her VW for a new one and we'll most likely come back to this dealership.

The service department was fast and friendly. Samantha helped me out and I was pleased with how quickly they got my car fixed.

I went to this store to buy a car. Everyone was nice and it was a simple process. But since my purchase they have treated my like xxxx. Seem once they get you to sign the customer service stops and they dont care about you. They negotiated as part of my down payment to hold a check for 21 days and I have paperwork that reflect this. The night I bought the car it had a low tire. It was late and service was closed. So I stopped and put air in the tire on my way home. A couple of days later it was low again. So I took it in to have them look at it. The guy in service offered no help bit to charge me $271 for a tire I can buy anywhere else for less than $15. Three days after my purchase they tries to cash my check that was to be held for 21 days. It didnt go through and I was charged a return check fee. I went in to clear this up but lucky me nobody could be bothered to help me. Three days later they tried to cash the check again and this time it went through. Now I'm $800 short on my rent and they dont seem to care. I've made several calls, left several messages, and no renterned calls. One time they even told me that the finace manager who I did my contracts with didnt work there as I stood there looking at him sitting in his office. Needless to say it's in my attorney's hands now. I will never purchase another car from these guys and never get the one I have serviced there!

the car was returned with greasy hand prints all over the inside and outside and the seat was broken

Awesome friendly staff fast and efficient! Excellent care of my car and clean waiting area

My experience was so incredibly smooth and convenient! I was treated like royalty! I owe most of my good experience to Abbas Abhari , he really went over and beyond to assist us and get us an amazing deal! He’s very enthusiastic about his career!

Mr. Abhari helped us with this purchase and did an amazing job. He made the process very easy and made sure he answered all the questions we had. I would definitely recommend him and this dealership to anyone.

I had a service with them they charge me for oil change but actually they didn’t do it when I took my car to the different mechanic they told me I have the aftermarket oil filter on my car, and I had problems with my engine lights that they couldn’t solve it had to take my to different shop, Mark my service advisor he was very rude about me taking back my car for the same problem I would never buy another VW again and I would never use the service

too expensive for few things they did to my car its ridiculous .....

easy process made appt. arrived early took me right in

Service person Mark always great to deal with and very helpful

My service guy was great. He was informative, helpful, personable and patient.

Very happy with my 2014 Passat. Excellent Sales assistance and the finance department went way beyond normal protocols to make my deal happen. Highly recommend!

Love how Raymond takes care of his customers. Always courteous, friendly and a pleasure to deal with.

I worked w Abbas and had a great experience. Found the car I wanted online and by the time I made it to the dealership it was pulled up front and ready for my to look at and test drive. Everything was easy and quick. I bought a car and was home in a few hours

The easy purchasing process and friendly staff at Autonation made buying a new car smooth. Would recommend.

This dealership should not operate!!!They tell me my parts are in and then they said it was a mistake!!! Not once not twice but 3 times they made a mistake!!!After I had to waste 2 days of my car being in there without fixing the recall and the fuel problem and this is from the manager saying that my parts are in!!!!Then they said week 37 in sept that they would be in and now it?s week 47... Unacceptable!!!!

I have a greatest experience with Auto Nation VW. I pick up my car clean. Thanks Auto Natio

Mark is always a pleasure to deal with. Great facility and quality service.

I have to say my most recent experience was horrible. The service tech I normally work with and who does an AMAZING job was not there although I had an appointment with her. I ended up having to deal with mark and it was not pleasant. He doesn't listen and he is pushy. He made me feel like it was going to be a chore he would rather not do when it came to my service. I explained what had already been discussed with my service tech and I he kept saying was well in my experience that isn't going to happen. He then told me it was going to take over 5 hours to do a diagnostic which was going to cost me $100 each, and THEN he would work on contacting my warranty company... When I told him never mind I will just have to come back because I have to work, mind you I brought my car in at 8am and don't start work until 1pm but was told no guarantee I would know anything by then, he began to say oh well I can probably make it happen by 12... I left with questions unanswered, diagnostic not done, and very frustrated.

Sam really did an amazing job if you need your car fixed they will do the job made an appointment car was done by days end........thank you

Derek salesman and Andy finance manager were awesome. Great customer service!

Absolutely not. More than once, I have called to make sure an advertised car was there on the lot, made an appointment and went to see the car only to be told the car wasn’t on the lot. This after being told when I called the car was there and they called to confirm that I was coming. Bad business practices and dishonest.

Customer service personnel was great. Very thoughtful. Treated me with heart. Done things thoroughly. Thank you again, samantha.

Great products, amazing selection of cars...above all they have a great team from their sales expert Christopher Norris who went above and beyond to make it happen...to their manager Curtis Baladucci their Manager... Definitely recommend to see them directly, let them know what you wants, what your needs are...Chris, will make it happen in no time with ease and fun....Highly recommend

Until I started dealing with AutoNation VW I was wary about dealerships. Apparently AutoNation determined why car owners preferred to go to their local repair guy, and fixed many of the problems. The service is personal, communications are clear, and they convey confidence thst they can handle these higher-tech car problems. I don't know if I am paying more for dealership -care, but I'm fine with that. The security of a quality assured service department sets me at ease.

Alot of professional quality service attention to customer made me feel I was making a good choice purchasing there on the way they describe the car for me

I would really like to thank Jeffrey Lopez for always going above and beyond to help me... Every since I purchased my vehicle in 2018 he has been nothing but excellent to me and he works with me through any problem I have had. Jeffrey Lopez he is the best I would not go to anyone or anywhere else but Autonation to see him great customer service he gets an A

I had the pleasure of dealing with Derek Jackson from the sales department. He answered all my questions and listened to all my concerns regarding the purchase of a new vehicle. This was the smoothest and fastest purchase I’ve ever experienced. Thank you to the Autonation team and thank you Derek!

I always appreciate working with Mark Daddario on my service calls. He goes above and beyond my expectations. VW service has always

I brought my vehicle in for repairs. The staff was very friendly and service was completed in a timely manner.

Service department is outstanding . mr Lopez always treats me as a valued customer!!!!

Samantha Comi was extremely helpful and thorough while assisting me with my repairs. She definitely made the process enjoyable!

Great service..car super clean after serive..great service advisor..

Excellent service. Both Jeffrey and Charlotte made this a goid experience, keeping me posted of progress while I waited for my car. I wasn't sure I'd be comfortable in the waiting area, but it was clean and all wearing masks

It’s hard to go to a car dealership and feel like the staff has your best interests at heart. But after getting outstanding customer service from Anthony who usually is on the front desk and the general manager herself Louise. I must say that for the first time, I have left a car dealership where I got exactly what I wanted with the best deal possible. Anthony is very kind with utmost customer service skills. And Louise is the definition of what a great leader is. She really gets the job done, handles service recovery really well and is a very efficient communicator. We absolutely love our new Tiguan! When our family gets bigger, we will probably upgrade with the Atlas! We’ve been customers since 2016 and will continue to do so with the workmanship delivered by Volkswagen and the service provided by its staff.

Friendly, attentive, and accommodating staff. Fast service! A pleasure. 😀

These guys really took care of me! Not only did they give me the best deal. They got me out of there quickly and painlessly! Would definitely recommend!

Very friendly staff great service

Been going since I bought my vehicle. Always good costumer service

Of all the cars I?ve purchased and leased, AutoNation VW has made my experience the easiest and least stressful. Our sales special Chris was just what I needed, kind, patient, persistent and had a wonderful sense of humor to make my experience all the more better. Thank you to everyone who helped me get my new Tiguan that I love! I would highly recommend coming to this location for the best experience, inventory and stress free interaction. Thank you Chris Norris again, you rock!

BEST car buying experience bar NONE. Derek, Adam and Curt...thank you ALL!

Ray was very helpful and polite, he took good care of me

Mark is very helpful, nice , considerate and kind.

Ray was very helpful and polite, he took good care of me

Overall great service. Thank you to all the staff who continue to do exceptional work.

My service rep is Jeff , what a great guy.. fun o work with .Even if its a silly oil change.hanks Jeff!

Great service tech! My scheduled tech was out and another guy picked up the ball and ran with it. They were in constant communication with me and made the process extremely easy. I highly recommend them.

Parts Department is awesome, Jay is friendly, patient, and caring.

Mark is exceptional in customer service. He provides excellence in taking care of me and my vehicle.

Our sales person, Derek Jackson, was amazing. He made the buying process painless and really was a pleasure to deal with. He was honest and upfront and did everything he could for us.

Service person Samantha gave me detailed updates on my car and she was very good on what she was doing . I recommend her if you have any issues with your car.

Frank DiCerbo is a great guy. He was straight forward and an enjoyable personality. We got along great! Was in and out with my wonderful Tiguan within 2 hours. Tommy in finance was super. This is my 3rd experience at this dealership and that is why I continue to come back. Thank you for making the process a great one!

Jeffrey Lopez did an excellent job during my service appointment. 5 Star rating for Jeffrey.

Vincent Vitala" Manager of service at VW is a great and honest guy. Let me tell you my story. My wife's Toyota Corolla was dying and one morning I was taking my daughter to school, a car in front of me crashed into a wall spewing parts into my path that exploded one of our bad tires. Upon finally arriving at my daughters school I embarrassed my daughter and myself when a cloud of burning oil enveloped the car like in John Candy "Uncle Buck" movie. That morning I violated every rule when buying a car on Boulder Hwy. I was tired and still without coffee. After the third dealership I found a sexy VW. I liked it! Don't know why but VW has a good reputation. I really had no idea what I purchased, turned out it was a GTI rocket with turbo charger. The car has issues and the dealership was done with the transaction so I took it to VW Auto Nation. The first annoying issue was a bad tail light indicator on the dashboard. I talked with the first service person who was great but just did not understand procedures. Now comes the great part about VW Auto Nation and the manager "Vincent" who clearly has the senior intelligence and experience to know what to look at first. After fixing the first light I got a third tail light indicator. The previous owner put in an after market toy that makes the third tail light flash. However this creates a change in the voltage flow that indicates a bad third tail light problem. Vincent put back the original third tail light saving me the cost of the light and remove the add-on toy. The system is back to OEM operating standards and the dashboard light no long blasts me in the face every time I drive my VW GTI. Did I say that I am 60 years old and I have so much fun with the power. VW Auto Nation and Vincent did an overall diagnostic of the car for me and pointed out other details to be aware to fix. Such as I was told by other people to change the timing belt at 80,000 miles. Vincent again made me aware that VW timing belt is not a belt it is a chain and does not need to be changed until 130.000 miles. The car has 80,000 miles. My point is that in Las Vegas it is hard to find a honesty, professional and forthright services anywhere. "Vincent" and Auto Nation proved to be a savior when I neglected ever car purchase rule. I will not fear purchasing another VW when my 1996 SC Lexus drops dead in 8 months. I hope it is electric.

Vincent Vitala" Manager of service at VW is a great and honest guy. Let me tell you my story. My wife's Toyota Corolla was dying and one morning I was taking my daughter to school, a car in front of me crashed into a wall spewing parts into my path that exploded one of our bad tires. Upon finally arriving at my daughters school I embarrassed my daughter and myself when a cloud of burning oil enveloped the car like in John Candy "Uncle Buck" movie. That morning I violated every rule when buying a car on Boulder Hwy. I was tired and still without coffee. After the third dealership I found a sexy VW. I liked it! Don't know why but VW has a good reputation. I really had no idea what I purchased, turned out it was a GTI rocket with turbo charger. The car has issues and the dealership was done with the transaction so I took it to VW Auto Nation. The first annoying issue was a bad tail light indicator on the dashboard. I talked with the first service person who was great but just did not understand procedures. Now comes the great part about VW Auto Nation and the manager "Vincent" who clearly has the senior intelligence and experience to know what to look at first. After fixing the first light I got a third tail light indicator. The previous owner put in an after market toy that makes the third tail light flash. However this creates a change in the voltage flow that indicates a bad third tail light problem. Vincent put back the original third tail light saving me the cost of the light and remove the add-on toy. The system is back to OEM operating standards and the dashboard light no long blasts me in the face every time I drive my VW GTI. Did I say that I am 60 years old and I have so much fun with the power. VW Auto Nation and Vincent did an overall diagnostic of the car for me and pointed out other details to be aware to fix. Such as I was told by other people to change the timing belt at 80,000 miles. Vincent again made me aware that VW timing belt is not a belt it is a chain and does not need to be changed until 130.000 miles. The car has 80,000 miles. My point is that in Las Vegas it is hard to find a honesty, professional and forthright services anywhere. "Vincent" and Auto Nation proved to be a savior when I neglected ever car purchase rule. I will not fear purchasing another VW when my 1996 SC Lexus drops dead in 8 months. I hope it is electric.

Always a great experience excellent customer service

Anthony, Ray and Andy were great. Thanks for helpin g me and my family during a trying time.

They made buying a car super easy. Every worker there was friendly and no one was trying to swindle or haggle. They were up front with me and told me exactly what to expect. The car I got has minor repair issues, including the cup holder, where the bottom of the holder was off completely. I do not know if they realized it or not. Overall, good experience. 9/10

The service staff were very helpful, even though I do not own a VW. 10/10

Excellent dealership! Great people. Im a customer in this dealership for the last 7 years..;

Anthony was very helpful and knowledgeable to help and assist me in picking a car.

Jeffrey was very helpful at the service desk, mahalo

I’ve NEVER in my life had such a wonderful experience buying a car, I’ve bought a lot of cars! Manuel treated me like a human being, I felt that his goal was to make ME happy not just sell a car!! He treated me so kindly and I truly feel that VW at AutoNation cares more about the longevity of the relationship rather than just making a sale... I will never buy a car anywhere else! Thank Manuel and AutoNation you’ve restored my hope in humanity!!

A trust worthy dealership. Derek, the internet sales menagerie, is friendly and nice. I would definitely recommend this dealership to my friends.

the worst scammers in Las Vegas......they make you a deal and after you go back and commit to it...they inform you after you have been waiting long time inside that they made a mistake and you need to pay more from the original price deal....it's a scammer's technique ....they burn you out so you just want to leave and decide to pay more..... Too old for that

Everything went great as far as the 30000 miles service.

Charlotte is exceptional. She goes the extra mile to help you understand your vehicles needs.

Vincent, the service manager goes above and beyond to provide the best customer service experience possible.

Excellent service, fair pricing, polite and very professional.

Good service, friendly dealer and finance, Introduce in detail

My experience at auto Nation Volkswagen was pleasant and efficient. I felt that they had, my best interest at heart concerning my car.

exelant customer service very friendly staff and quick service

I have taken my 12 year old Jetta here consistently for years...staff is always courteous,helpful and accommodating..Charlotte is exceptional! Thank you!

Great job, the service was completed on time and correctly.

Charlotte was extremely nice and patient. She wasn’t pushy about getting everything done on my Jetta during one visit. She was very understanding.

Very professional staff . Help me with my problem.

Mark and the service team have taken great care of my car for over 10 years. Always keep to their timelines and work is done right.

Very Good Jeffrey Lopez, my service consultant is the very best.

Mark is always so helpful and caring. He manages to answer the questions very knowledgeable when I call in.

Like everywhere where sales is involved, once you deny buying what you dont need, they get pouty and treat you different. I used to think it was just the finance dept but then I went in to get serviced and didn't want to pay $231 for 1 tire and $90 for an oil change then snap, pouty and pissy.

I had such a pleasant experience with the salesmen at this particular location. They provided exceptional customer service and were extremely helpful with any questions or concerns I had regarding my vehicle of interest. They made me feel like I made the best decision purchasing a vehicle from this dealership and this company in general.

The dealership was very nice and helpful. I was at work and the dealership was nice to assist me via text and online and got the approval and car I loved. Thanks to Abbas Abhari for being honest and helpful in getting my new car. I was able not to miss work and get a good deal, and just came in to test drive and sign the papers. Thanks Autonation Volkswagen Las Vegas you guys are awesome!!

Extremely help on every way. They keep in touch with you through the whole process, well done.

service was great. Ray is a professional

I just wanna say that Mark and the staff at vw auto nation on w. Sahara were professional, friendly and extremely helpful in resolving my issue.much Gratitude. Cheers.

Super fast service, I was in and out in less than 2,5 hours! Friendly personnel. If you go in there see Ihor Marchenko, he will help you to find what you need.

Jeffrey Lopez addressed all my concerns. He explained the whole inspection process and updated me all throughout

Very good service, sales person was very helpful and knowledgeable of the products

Service Advisor Charlotte Wilson was simply spectacular - totally dedicated to providing the best customer service possible

Good service on the car The car runs great I would go back for a service

First off I want to say thank you to Charlotte in the service department! Your simply the nicest caring person ! Your customer service was beyond expectations!! Thank you for taking the time to help me !! And tell you manager thank you as well !! If it wasn’t for you guys I would be on my xxx ! Happy holidays! Thank you again Charlotte

Auto Nation was great. It was easy and quick.

Two days before Christmas, my car developed a problem with the programming. The car, according to the guide book instructed that when I receive an error message to not drive the car. I talked to Mark and he suggested that I have the car towed into their lot that evening. I called AAA and they came right away, towed the vehicle. Christmas eve day, Mark had it in the shop, diagnosis complete, called me and it was repaired before noontime. Not only that, he addressed another problem and took care of it. Mark is my go-to guy at Autonation VW on Sahara Ave.

Derek was a great help with the buying process. He made it easy and quick. Thank you to Derek for an amazing experiance!

Great service! Mark was super helpful. I had a very smooth experience.

Went to get oil change done. Ended up getting brake and coolant flush as well. Estimated wait time was accurate. Used a coupon I found online l. Fast and easy service. Would come back

Purchasing a Hyundai Santa Fe SE: When I arrived at AutoNation VW, I was immediately greeted by their friendly staff members. Anthony and Kevin did a phenomenal job in making my purchase quick, painless, and easy. They were more than happy to answer any questions I had during the sales process. After my experience, I feel would recommend this store because of the thoroughness exhibited by the team here.

Sam helped so much, and the air she brings to the office is just positively infectious!

Great service thank you so much! I would purchase another car here and get repairs done.

Fast and convenience Cashiers not friendly Service associate great

It's not good service at all, they are not getting when I come, no body welcome, after done no body call to me about my car done, they did not tell me what did they do for my car. It's not the way service for the big company.

Excellent care and service. Appreciate how I was treated with respect and courtesy.

Had our car checked by Mr Mark Daddario and he was very helpful. We had no problem whatsoever. His performance as a service agent was exemplary. Very happy with service with this dealership.

Mark at the service department was nice and made sure I had a ride back to my house and then a ride back to pick back up my car after it was done!

I went into the dealership as a returning client. I was looking to trade in my 17' Jetta for the newer model. Unfortunately it wasn't a great experience at all. I wanted a similar payment to what I currently have or a little bit higher. The finance manager told me personally they weren't not in the business of loosing money especially on returning customers? He mentioned that with my last deal they lost so much money they weren't willing to do the same again? I work in the customer service industry myself and if I have returning clients I go out of my way to get them what they need because that's how you build a clientele and they keep returning to you for that great customer service you provided. Now I know they didn't loose money on my last deal or else they would have not sold me anything. I will never go back to that dealership I honestly got a lot better service at Findlay Volkswagon of Las Vegas.

I brought my Atlas in for my10,000 mile oil change and service. I had my appointment and was helped right away. My advisor said he would call me in a few hours to let me know when to pick my car up. I got the callin the afternoon, and when I arrived at the dealership, my car was clean, and ready to go. Then Mark said they would send me a reminder for my next service date.... It was a very good experience!

Everything there is friendly and make every process easy.

Highly recommend. Very courteous and fast. No pressure at all. Understood my needs and budget.

Excellent place to buy a new vehicle. Sales people and staff are friendly and very. professional

Thank you for taking care of my questions and concerns. I have purchased my last 3 cars from Volkswagon. Colleen and the other woman who helped me were very professional and kind.

The job was done in a timely matter. They got everything on my vehicle fixed and sent me on my way to go on my trip, was done with very little notice.

Kevin and Dima and Manny were the BEST EVER!!! This place was miraculous and so very helpful - Wow!!! Keep up the beyond incredible customer support service and family environment!!!

Derek was very helpful and honest, didn?t waste our time with drawn out sales tactics

Excellent experience the team worked diligently and I was out of there in less than 2 hours. Thank you Anthony Winter

I am incredibly thankful for AutoNation Volkswagen LV. Vincent and Charlotte took the time to see if I was covered under warranty for my TDI. Saved me THOUSANDS! While my car was in the shop for the day, Daniella the porter took me to work and picked me up from work . So I didn't have to rent a car. And she was really nice and friendly. Much Mahalos to the service staff in the office and the mechanics working on my car.

Service Consultant Samantha Comi was awesome. Came in early she was able to assist me and get me on my way, when I returned to pickup my car Samantha had everything ready with quotes on things I had asked about and a couple recommendations. Thank you Samantha for the great job!

First of all I don?t appreciate being lied to. After having my GTI brought in for a diagnostic check because my engine light came on. I was told that it was the radiator/coolant sensor that was failing and that I needed to get the whole radiator replaced because the sensor is attached. It would cost me $1300 since my vehicle is not under warranty anymore. This is a complete lie and I feel like Auto nation was trying to scam me. That sensor can be replaced alone and the part cost $27! I can replace it myself! The fact that I paid $100 for a diagnostic check and can?t even do the service without trying to scam someone that is a repeat customer is very wrong! I?ve purchased 2 vehicles through VW AutoNation and feel I deserve better than this!

I loved the courteous treatment I received from Jeffrey Lopez and the refreshments and snacks.

Fresh donuts are great. Service staff is always very helpful.

Always great!! Staff are very friendly and I don?t mind waiting because they make it very comfortable there :)

El servicio es excelente las personas muy amables te explican bien todo lo que le pasa atu carro a Charlotte yo la recomiendo como service consultant ....

They were all friendly and helpful and took good care of my car.

mike was my service advisor i give him all 10?s service was done to my satisfaction i was greeted pleasantly by everyone at the dealership

I recently took my VW Jetta in for a "check engine" code. The car was repaired in the time frame originally promised. I have had perfect results from AutoNation VW.

I took my GLI in for a check engine light. They diagnosed and repaired the car all in the same day. Jeffrey Lopez and his mechanics did a great job and did it fast. also did it at a good price. i called two other shops in Vegas and it was clear that auto nation providing great service at a competitive price. definitely going back for all my service

The experience was amazing until I encountered the cashier. I attempted to pay for some VW merchandise while waiting for my car to be serviced. I was told to not pay until my car was done so that it would be one transaction. I told the cashier that I would not have any charges for my car because there was a recall. She told me to wait anyway. I finished with the service technician and he gave me my paperwork. I then had to go back to the cashier. The technician said, ?you?re all set.? I said, ?no I have to pay for my items, I was told I had to wait.? The cashier looked at the service technician and said, ?oh, I didn?t think she was warranty.? I said, ?well you didn?t ask either.? I was pretty bothered by her lack of customer service experience. Her assumptions were uncalled for.

Purchased my CPO Volkswagen Passat last week my buying experience was quick and easy. Came in saw the car drove the car and Within minutes has the deal I was looking for. This is my second vehicle I purchase from an Autonation dealer and can say the team at VW Las Vegas is great.

worse used car purchase ever. they claimed they did a tune up on the truck we just bought after not even a week we notice a misfire, changed the spark plugs and these have no been done in possibly year or longer from the looks ! so had to pay out of pocket for a tune up on a vehicle we just bought ! but on paper even says tune up was done ! plus their workers like to ding doors with their vehicles on my personal vehicle even went through clear coat ! I recommend ihor hes beyond amazing but their used cars dont trust our their word.

Hands down would I reccomend AutoNation VW I was down from Canada and had some front end issues on my 2018 Golf R. Vincent walked me through a smooth professional process to cover it under my canadian warranty down here. I was grateful and appreciative that they could do the work but it blew me away when he had a loaner car for me. Hats off guys you really treated me like gold and would be somewhere I would want to spend my time and money. 5 Stars

they have donuts, water and internet, great service... thank yo Mark

It was a delightful experience. Customer service was excellent

Good service. Maintenance was done pretty quickly

Mark from service and his technician got my problem diagnosed and repaired, they did a through job, no more car alarm going off in the wee hours, well done, thanks so much!

Except for two people (sales and service manager) everyone else is a joke

I never write reviews on anything but this time I had to. My car was repaired in a really shot time and not only that the service experience with Vincent the Service manager ( Sahara Location ) is outstanding! All the people here are Very professional and nice. I would definitely recommend this Dealership to everyone.

AutoNation VW really have genuine care for me and my VW Tiguan! 6 years later and my vehicle is running as if it was brand spanking new! I am still impressed with VW! Thank you for your continued service and treating me as a VIP customer!

Everyone here are very professional and courteous. I have been leasing and buying Volkswagons for roughly 20 years now. There’s a VW dealership closer to me on west sahara but I prefer driving all the way to Henderson because of the warm customer service. They make you feel like you’re important to them. Thank you so much to everyone at AutoNation Volkswagon.

If you buy a car at Auto Nation VW, see Igor. He's the best! Bought 5 cars from him and he has taken care of my family each and every time. Thanks!

I just bought a light socket for my tailgate. 62.00..online I could have bought it for 20.00. What a rip off!! I’ll never ever go there again!!

Kim and the team at VW of Las Vegas was outstanding! I had originally scheduled a service appointment for Thursday, but when I went to drop off my vehicle the day before they were able to complete my service the same day!

The service department is always there to help you. Jeffry and Mark are excellent, I have been taking my different vehicles there for routine maintenance and also repairs for many years. Thank you guys.

Mark was great . He helped me get back on the road

Dealing with car repairs is always frustrating and stressful. The team at Volkswagen definitely lifted my spirits making sure I was 110% satisfied with the service I received. They could’ve easily just let me walk away but made sure I would want to come back to them in the future. Thanks Mark and Vincent for making me feel valued as a customer it is much appreciated!

Kim, Service consultant was knowledgeable, friendly and her customer service was top notch.

Charlotte Wilson, at the Vegas dealership, was a tremendous help! I came in w my engine light on all stressed out as I was about to embark on my 4 hour ride home. She expedited my service and got me on the road that same day. Awesome customer service

Tyler made this whole process a positive experience.

I took My car here for service and Amazing 😉 service experience with Vincent the Service manager . All the people here are Very professional and nice. I would totally recommend this Dealership to everyone. I get my car service her all the time. Thank you 🙏