Recent Reviews from AutoNation Volkswagen Las Vegas

Easiest car buying/ trade in experience. I wanted to trade in my vehicle and get a Jetta. Derek showed me what was available and once I had my Jetta picked he made everything so easy. I was in and out after only an hour and a half.

Great service! Reasonably priced. Jeffrey was awesome and did not try to upsell or add additional services many dealerships try to do in their service departments. Nice, clean waiting area as well.

Easy and fast turn around for appointments. Staff is always friendly with great customer service and care of your vehicle. No hidden cost for any service you need.

Thank you for everything

Fast and friendly service. Kept me up to date as to what was going on with my car and explained everything thoroughly.

Service was prompt and excellent. Technician was personable, communicative, and did a great job. Thank you all!

I am very grateful to this place and especially to Mr. Marko Jovik. Excellent attention from him and above all, concrete and precise. 5 stars for him

Good team and professional service.

Great deal! Fast and professional service! THANK YOU!

Abbas is the finest and most decent person i have dealt within the automobile industry. He KNOWS everything about the vehicle and matches one for perfect use. This is my second VW via AutoNation and Abbas and I give him and the dealership in Las Vegas 5 Stars

Amazing service. Met all my needs

Took my car in for an oil change and a complaint of a noise that started after previous work done. Connor was amazing! So friendly and helpful. They found the noise and have ordered the part (appt is in a couple days to replace), oil change was done and my car was returned clean.

Great service

Would never never and recommend anyone to purchase car from this dealership. We bought bran new 2023 Atlas and month in we are driving with our kids the right tire pops making a left turn🤷🏻. Called the salesman left detailed message never returned call. Called the service department and rather helping they asked did you tire protection. We did not they advised to call our insurance. If it was flat tire I would understand but it popped. They sold us car with bad tires. They said nothing they could do. Just beware of this dealership. We are going to trade it for something else now.

I went to Autonation VW to have an oil change and alignment done. Everyone in the service department was very friendly and attentive. My service person Connor kept me up-to-date on ma car while in the shop. I even got a little video of the inspe tion. They did not try to sell me anything else and the fees for the requested service were reasonable. The wait time for the oil change with alignment was 2 hours. The also washed my car on the putside. All in all, I am very satisfied with this place and recommend it for it's professionalism.

This was my first time to have my eGolf serviced at AutoNation and I will definitely use them again. They provided a great service within a reasonable amount of time. I gave only four stars because of a few minor points: - $450.- for replacing the 12V battery is a bit steep - the car was not charged, I expect a dealer to charge an electric car before returning it to the customer - since the dashboard display is slightly different now, it appears they upgraded or reset the software in the car, which I like, but there is no hint in the worksheet of such an upgrade or reset

My experience was great with Jeffrey. He was very sweet, funny and overall great personality.

I had a great experience in auto nation VW like never before, the customer service is wonderful and the way the VW team helps you fulfill your dream. I have a Atlas Cross Sport and it's a great car, when I go to buy another car I'm going to go to auto nation VW. Thank you very much to the whole team for their great service. Recently I had to do the service to my car and it is a place that I recommend with excellent customer service. Carlos A Ravelo

Great job never disappointed keep up the good work team.

Abbas was very calm and helpful.

Kim is a great service rep. Clear, concise communication. I love that this place treats you with respect and doesn't charge for things that don't need to get done. I came in because of squeaky brakes. They said they didn't need to be changed and gave me some solutions to help stop the noise. That saved me a bunch of money and created a great trust with them.

service advisor kimberly was great and communicative

The transaction was smooth. Despite waiting for finance took a minute but it was all good.

The sales representative was friendly and accommodating.

Took my VW ID4 on April 19th for multiple issues. Not even one fixed. Brad New car brakes sound very loudly no fix. Inside door panel on front driver side have click noise. Panel is defective not fixed. Middle dash board wireless charger pad came off npt fixed. They told they order the part for middle console to be replace and told will have it by 4/24. no calls or does not return to my calls. Called at least 10 to 12 times every day left voice message no response. Called reception and got hold and they told will get part by 5/1. keep on calling for more then 10 times a day, no response again. one of the worst decison made to purchase car there an no warranty repair no respose. WORST SERVICE

It was good, pretty straight forward Service. Maybe a windshield sticker showing the date or miles for next service will be nice to have.

Took my VW ID4 (2023) on April 19th for multiple issues. Not even one issue fixed. New car. brakes sound very loudly, no fix. Service guy told a lot of people having that issue and waiting for engineers to work on new brakes. until then i have to leave with it. Braking does not work while travelling at more than 65 and 70 mile speed. It is hit or miss. Sometimes brakes work. it is unfair i have to leave when purchasing a brand new car for 50k. Inside door panel on the front driver side has a clicking noise. Panel is defective and not fixed. properly. When pressed on it it gives plastic click noise. The other 3 handles inside are fine. They told me I have to wait for a recall fix ( Structure: Body: Door: Handle: Exterior). I still don't get what to do with that recall as that is outside the door handle. My issue is with the panel on the door inside which is not assembled properly or defect. Also having plastic vibration noise on rough roads, the dealer said they can't duplicate that issue. My old car is 14 years old and never had any rattling or vibration noise on rough roads until now. Middle dashboard wireless charger pad came off, not fixed. They told me they ordered the part for the middle console to be replaced and told me they will have it by 4/24. no calls or does not return to my calls. Called at least 10 to 12 times every day and left voice messages with no response. Called reception and got hold and they told me they will get part by 5/1. keep on calling for more than 10 times a day, no response again. one of the worst decisions made to purchase a car with VW Autonation or VW care. No warranty repair done. no response. WORST SERVICE. and other parts i did not get the title yet. Purchased with full cash. called the DMV they cannot find my title and asked for a tracking number from the dealer. Asked VW sales guys, still not able to get the tracking number. I have to follow up multiple times and do everything for myself. Never recommend this dealer and this is my last VW car.I want my title as I can get rid of this WORST car.

They always help me get my cars together when I’m not sure what’s wrong. They are so kind and understanding and friendly

Quick, friendly and easy service.

Conner and his manager are the best! We have had many issues with our vehicle that we purchased from a non Volkswagen dealer and we have had to bring our vehicle in to them so many times. They have gone above and beyond to take care of us with exceptional customer service everytime! If you are looking for great service, please go see Conner and his team!!

Jeffrey Lopez , was my Service Consultant , has a great personality listens to your concerns and make's significant recommendations relative to your car. Pleasant experience as well as knowing your car is taken care of.

Staff provided excellent customer service and service was completed in a timely manner.

DISGUSTING!!! I have a problem VW. 2 fuel pumps before 30,000 miles. My car is currently surging and getting 10 miles a gallon. I took to AutoNation after poor experience at other dealership. I was told they could not duplicate concern. I have been told this and have had to tow car in a week later (previously). I met with service ( their suggestion) to try and duplicate concern. When I got in my car it only had 10 miles of gas. I was told never let it get that low. Shouldn't VW know to not drive that low! He said they don't put gas in. OK tell me they need gas $. Why did I waste my time to go there?

I don't usually write reviews, but I felt compelled to do so this time. I had been searching for an electric car and had visited a couple of dealerships, but received no attention. So, I didn't have high expectations when I visited Autonation Volkswagen, but as soon as I walked in, Abbas greeted me. He was extremely attentive and polite. I had my eyes on the ID 4 Pro, but unfortunately, it wasn't available in their lot. However, Abbas went above and beyond during the following week to get me a car even better than what I expected - the Pro S, for the same price as the Pro. The whole buying process was easy and fast, making it the best buying experience I've had to this day.

Already recommended. Anthony was great and thank you for reaching out.

We went after 8 pm last night, just browsing around and for the first time this super nice salesperson name Igor start talking to us in a friendly and professional manner, giving us all the information we have an awesome test drive and he provide details of all the car perks. Love great customer service and he will be the one to go each time we come back to that dealership, besides he’s working at that place for eighteen years. Thank you, Igor, for sharing your knowledge with us 🙏🏼

Great hospitality. warm welcome . very professional handling. And good coffee.

Everything is in its perfect and I like that

Team provided great service in a timely manner. Jeffery kept us up to date on the status and followed up accordingly.

Igor was amazing! Explained everything in detail and answered all our questions

I was in and out quickly.

Great service and easy car buying experience. I advised what price range I was comfortable and was accommodated

Mr.Abbas is a good staff. I enjoy shopping for a new car.

4 star as the cost of labor was too outrageously over priced.

Great customer service!

They have a great selection of vehicles new and used. Worth checking them out.

Anthony Schempre Jr. and Alex/Alec did a great job. We bought a 2023 Golf GTI SE on Friday and a 2023 Jetta GLI Authobahn on Saturday. We love the cars!

We had a great experience at AutoNation. Abbas our salesman was very friendly and willing to do whatever it took to get us into the Volkswagon Beetle I had been looking for. He contacted us regularly to answer questions and give us the facts and figures we needed to make a decision. He handled our trade in and had all the paperwork ready for us when we came. We enjoyed working with him and would definitely buy a car from him again!

Everyone was very accommodating & friendly. I’m very pleased with my experience.

So am going through the whole ID4 recall experience and I get it things just don’t work out sometimes especially with new technologies but that’s not really my issue. Dropped car off last Wednesday and as of today I haven’t received an update or have had any of my calls returned. On Friday they provided me with a loaner vehicle which was great but two days later they tell me I need to return it and have it exchanged due to it being taken out of “fleet” again, I understand things happen so no big deal. What I don’t understand is how their service department make you feel like you are the inconvenience and they’re doing you a favor. Everyone has been rude and unsympathetic to my and probably others situation. I returned the loaner today which when I received had less than 1/4 tank of gas and I get another loaner, as we are walking out to the car I ask the gentleman walking with me who I believe is the service manager if he had any updates on my car and he says “honestly I have no idea” so am like ok… he hands me the keys to the loaner and as am about to take off the low gas light is flashing and has 35 miles left on the tank. I go back into the service area and I ask to please fill up the tank since am on my way to work, everyone looks bothered by this request and the person I believe to be the service manager tells one of his staff “just go and put like 10 bucks on it”and hands him the keys. Totally unacceptable customer service especially towards customers that have been loyal to the brand and are going through recalls that is not our fault.

My experience was great as always. I have been dealing with AutoNation for over eighteen years. No complaints. I didn?t purchase my VW here, but they have been serving it from the beginning.

good service

Sales consultant Marko Jokic made the experience 5 stars for me. He was very genuine and informative in making my decision to purchase a vehicle.

Salesperson, Anthony Schempre Jr, was attentive to what features I was looking for, and was helpful in obtaining my vehicle.

Roger at Auto Nation Collision kept me informed throughout the whole process.

The service I received at the VolksWagen Auto Nation on West Sahara in Las Vegas was excellent All of the personnel in the service area are professional and very friendly but especially Jeffery Lopez. He is always curteous and always answers my questions professionally Jeffery Lopez is an asset to the service area on West Sahara.

Jeffrey was very communicative and set all expectations clearly. The service was great and efficient.

Ihor was incredibly helpful

Excellent service and amazing customer service!!

My sister and I both bought our new VW’s from this dealership! It was the best experience we ever had buying new vehicles! I highly recommend Derek Jackson and Anthony! They are truly passionate about their jobs and taking care of their customers!

I bought my first VW here and still keep going, it is already 4th one!

Went in for an oil change, by appointment, and was told all of a sudden my car needed 4 hours worth of work done to it, so to the point I had to only do the oil change and make a 2nd appointment for the 2nd step and will have to make a 3rd appointment for the other item, I feel you should give people a heads up when extra work, like recalls for software update, so your guests can make arrangements for other transportation since you no longer offer rides or loaner vehicles.

The major issue is the disconnect between the VW Corporate communication and what can be done locally. My ID.4 is subject to a software update and a battery change. The communication from VW was sporadic and unclear as to how quickly this could be accomplished. I made an appointment, expecting that everything could be done at one time, but in fact, the local dealer needed to keep the car for several days because they could only perform one software update per day, and several other people were ahead of me. Then, when the update was finished, I was told I'd have to bring the car back for the battery change, as they did now have any batteries on site. I do not blame Auto Nation for this, as they are obviously not being adequately supported by VW in their capabilities to deliver appropriate service.

I sold my truck to this dealership and bought a car from them the same night. The customer service seemed great, until the deals were done and it was time for me to collect my check from the dealership. I was told that the check would be ready for pickup within 3 days. Day 3 rolls around and the check isn't ready. It's virtually impossible to reach anyone by phone except for the sales department, who will just transfer you to someone who doesn't answer the phone or return voicemails. On top of that my green slip wasn't ready on time. I made multiple phone calls only to reach the sales department who would take a message for me. I received a ticket for not having my car registered on time due to not having the green slip. I then had to make a phone call to practically scream at someone in sales and magically my green slip was ready same day and according to them had been ready for weeks... On top of that my salesman must use a texting app because the number he would call & text from was changed 3 times, so trying to reach him was virtually impossible. This was the worst dealership experience I have ever had and I will never spend a dime with Auto Nation again.

Good service just not pleased with my car not cleaned 😒

I worked with two service advisors because of my availability and both did amazing. They were very helpful when it came to making decisions and explained what my car needed in a way I understood.

Igor was extremely helpful and found me the car I wanted! My entire experience was smooth, fast and enjoyable! I highly recommend this dealership.

Great customer service all around

1st time at this dealership everything form customer service to sales experience was easy and comfortable Derek made my whole transaction enjoyable and provided stellar customer service would highly recommend if you looking for a VW.

1st time at this dealership everything form customer service to sales experience was easy and comfortable Derek made my whole transaction enjoyable and provided stellar customer service would highly recommend if you looking for a VW.

Staff was well informed, personable and professional. Love our car.

Like how thay treat customer and feeling comfortable. Abass Abhari did good customer service

I purchased my car from this dealer because they had the vehicle I wanted in stock. It was an easy process. Excellent customer service recently provided by Jeffry while servicing my car. Have not had any negative experiences here thus far.

Your service team was excellent your customer service representative was extremely helpful and I had a nice time in your Lounge watching TV and drinking hot cocoa while waiting for the service on my car to be done I would recommend your guys' service department to any of my friends who had Volkswagens thank you very much

Abbas and his team were amazing and got us into the car we wanted! They went above and beyond with customer service!

Figured out what was wrong & ordered parts to get me on my way quickly.

The customer service was great but i wasn't happy with the service

My sales associate, Ihor, was understanding, and accommodating. He went above and beyond to help me with my car buying experience. Ihor truly listened to my needs and without hesitation had 2 options that were absolutely perfect for me. I was so impressed with him. The entire company, including the GM and the finance department, helped ensure my experience was most welcoming. I?ve never had such a pleasant car-buying experience. I love my car so much! I?ve never had a VW, but always wanted one. It?s comfortable, has amazing gas mileage and excellent features. The 2023 Taos is a beautiful vehicle and I?m so proud to have one! Thank you AutoNation VW!

Amazing service and friendly staff. Best dealership Service I've ever experienced.

Very good service. Polite. A little lack of transparency and a slightly rushed process.

The staff were very helpful and found us the exact car we wanted. The process was very easy, although it lacked some transparency and was a little rushed. I would recommend to others.

Ray Shapiro (service consultant) did a great job from checking my car into service until the service was complete.

If you want it done right, no matter how long it takes this is the go to spot for your Volkswagen. The team is very committed to make sure all of the heavy lifting is done for you.

So happy I decided to go to AutoNation. The service was 5 stars. My salesman was 5 stars and my car is 5 stars.

The service team resolved my fuel injector issues for my 2019 Tiguan VW. The service representative kept me updated throughout the service repair process. My vehicle drives much better now and I’m glad my services were covered under my warranty.

Connor and Rebecca are the absolute BEST!!! Without those 2 I would not have a vehicle!! I can’t say enough about either one of them!!

Derek from AutoNation Volkswagen was so helpful from the first time we spoke, text messaging until we finish the transaction of the new car A++

After an unexpected car break down I was able to bring my car to get seen very quickly. Our service agent Raymond was absolutely amazing. He had great communication and returned calls quickly. They completed the work under warranty in 2 days so I didn't have to miss my car for very long. I will definitely go back and see Raymond and Autonation Volkswagen for any future car troubles.

Great all the way around. I worked with Raymond Shapiro and I have to say the service center staff is very honest, not looking to overcharge, and makes sure everything my vehicle has everything it needs in terms of service.

My service agent along with the staff where very nice and helpful.

Hello, this is my second time that I visited Autonation VW, and I don’t think that it’s my last,I have nothing but good experiences there, and wanted to thank Ihor Marchenko for all the help, keep up the great work!!

I've been coming to autonation VW for service since 2010 and I wouldn't take my VWs anywhere else. They know my cars, have great communication and customer service, are transparent in costs and timing and always go above & beyond.

Awesome customer service!

Great customer service.

kind and attentive staff, very quick with the service!!

Abass our sales person is amazing. He helped my wife and made her feel important. This is my wife's third VW. He listened to her needs and wants on the vehicle. She is extremely happy, and that makes me happy. Will buy from Abass again.

nick was really nice and great

My mother was in the market for small SUV and AutoNation VW was our first stop. Immediately, as we parked our vehicle, we were greeted by Nicholas' friendly smile and greeting. We originally had stopped by to see VW Taos but after much consideration and with Nicholas' insight we decided that we wanted to test drive VW Tiguan. My mother was a loyal Toyota customer so she wasn't sold on VW until we took the vehicle for a test drive. Nicholas did a wonderful job of explaining the vehicle's features and ride comfort to us in a way we could understand and we never felt like their was a "hard sell" happening which made our experience amicable. My mother enjoyed the test drive and so did I. We could feel a difference between the German VW and the previous Toyotas that my mother owned. My mom decided that VW was the way to go and we started the negotiations and coming to terms with the dealership. Nicholas was transparent with what he could do and we were transparent with our budget. Nicholas did a excellent job of listening to us. We agreed to terms with the dealership and went to finalize the sale but saw an add on warranty missing from the deal that we thought was included in the negotiation. I spoke with Nicholas regarding the misunderstanding and to please make it right. Nicholas spoke to the senior sales team and they made sure my mother was happy with her purchase and made things right. Our sales experience was great. we spent 6 hours in total but the important part was that Nicholas did everything in his power for us not to leave and go to the next dealership because in sales once a buyer leaves the premises, chances of them returning is very low. Great job Nicholas on making our sales experience favorable and going above and beyond to make my mother's car shopping experience a positive one. Don't forget that purchasing a vehicle is a stressful experience because it is the second largest investment a buyer makes after purchasing a home. AutoNation VW we salute you on making our experience a great one.

Sabrina Lowe was excellent to work with.

My 2020 Tiguan had an engine light last week. I was able to get my car in the next day to be checked out and the dealer was able to give me a loaner for the day. It ended up being my battery which was replaced for free because it was covered under the 3 year/36k warranty. The technician recommended some other services like a coolant flush which I agreed to. Evidently it should have been done at the 30k service (which was done at this dealership), however, it was never recommended to me. It appears he also never checked my oil level because 4 days later, my low oil light came on and I had to buy oil to add to my car.

Freddy was amazing. Helped get us a new battery and fit us in quick. Thank you

It is impossible to get a message through to any service advisor via this company’s very antiquated phone system. Service updates and loaners are not provided or at least not provided by Service Advisor Connor. Connor’s communication was terrible and he provided no updates which directly affects opinion of customer service, and low confidence in this company’s priorities. This company’s saving grace is Sabrina who was the only one who was finally able to help me after trying multiple phone numbers listed for this company. 5 stars for Sabrina but 1 star for this company’s GM.

My sales associate, Ihor, was understanding, accommodating and went above and beyond to help me with my car buying experience. He truly listened to my needs and without hesitation had 2 options that were absolutely perfect for me. I was so impressed with him. The entire company, including the GM and the finance department helped ensure my experience was most welcoming. I’ve never had such a pleasant car buying experience. I love my car so much! I’ve never had a VW, but always wanted one. It’s comfortable, has amazing gas mileage and excellent features. The 2023 Taos is a beautiful vehicle and I’m so proud to have one! Thank you AutoNation VW!

I brought my Volkswagen Jetta in to correct a manufacturer recall item and the very next day my car will not start. This is not the first time that I brought my vehicle in and all of a sudden I have another issue to address. I am not happy.

Abbas Abhari was our sales consultant on the purchase of our new 2023 VW ID.4 that we ordered online. He let us know when the car arrived, kept us updated on the process, and let us know when the car was ready to be picked up. When we arrived, Abbas was waiting for us, showed us the car, went around the car with us to check it out, and point out some of the main features. He explained the whole process clearly and helped us understand the rest of the process to finish purchasing the car. Even after we purchased the car, Abbas took the time to help us set up several of the functions available on the car, including the ElectrifyAmerica app on our phone. Abbas is a very pleasant and helpful person to deal with. We highly recommend him when purchasing a car.

very good quality of workmanship. they have qualified technicians. the service was performed in the time they promised

The truth. Sale person Marcus was nice. Management/Acquisitions tried to nuclear low ball me for my car, under $6000. Acted as though I was being unreasonable. I left and went to Findlay VW North, I left a review for them as well (got my new car by the way)!

I bought the maintenance agreement and gap and was told I would pay nothing when bringing my car in for regular servicing. I only have about 16k miles of my 2020 Tiguan. They did a 30k maintenance and I paid over $220! So in buying the agreement I was lied to since I found out it only covers oil change!!! In confronting the salesman who sold me the agreement he just flaked me off and printed the agreement to show the service writer. The service dept manager was helpful and agreed to give me the flush at no cost since I told him about my maintenance agreement and how deceptive in selling it to me. Very disappointed in Autonation selling practice!! Buyer beware!!

There are couple of reasons. What can improve- Offer shuttle service Decal to remind next service date or mileage To many options for up sale instead of asking what the needs are The rep not coming to great, instead of the customer coming inside to speak on the appointment What was great- Follow up day before appointment The availability for service The fast service of the vehicle

Jeffry Lopez he’s the best always very helpful and knowledgeable about the business and services that I receive he gets a 👍🏾👍🏾. Jeffrey has always treated me with respect and dignity he’s a bright individual. AutoNation Volkswagen on Sahara the best much ❤️…

Great service and nice customer service

My adjuster Mike is great. He was able to get me in and out of the shop so quickly for an emergency tire repair.

Connor and his service technician William did a great job fixing my Eos and getting it back on the road. Many thanks to Connor for saving me a few dollars on my repair bill. Outstanding service.

I was there nearly 3 hours for this brief inspection. Service advisor kept using terms like oil change and didnt seem knowledgeable about ev.

Excellent customer service and professional staff

Great dealership. Auto Nation and Volkswagen were easy to work with.

Very good quality and professional

You are god when you there to buy, you are a bagger when bring in for service. Felt that every time.

Jeff in service was great. Good service.

Our brand new tiguan has serious safety issue with their onboard screen, and the staff are extremely irresponsible when we bring in the defective vehicle. We ask where is the manager. They don't know. The vehicle has serious safety concerned with defective screen, when can you take a look? They don't know. Well perhaps they won't know anything till real tragic happened.

The way they do their best for their customers is infinitely reliable. especially Ihor Marchenko was best of staff. He so honest,kind and professional. im so happy meet him this time. Thank you for the help. Im so love my new Volkswagen.

My car was in shop for 4 business days and still have same issue even worse then before. I have to drop my car again in order to do second attempt to fix it.

Excellent customer service by salesman Ihor! We bought several cars from him in the past 10 years and will continue to buy more in the years to come! Thanks.

I recently visited AutoNation for an oil change and service inspection. Jeffrey was very pleasant and professional in dealing with me. However, I was most impressed with Joe Costello, the service director who interacted with each customer waiting to make sure we were all taken care of and comfortable with our wait. He even made coffee for one of the customers. Joe is truly the epitome of what great customer service is all about.

Ihor Marchenko was the gentleman that helped me lease my car Amazing service went above and beyond to get what I needed word's can't even express my gratitude would give more then 5 stars if I could

Got in at my appointment time, it took less than an hour for the oil change, Conner was very friendly and professional! Good job!

Igor was amazing and he went above and beyond with me to help me with my car purchase

Derek was knowledgeable and helpful throughout the entire buying experience!

Abbas was a great help.

Sold me maintenance agreement was told I would pay nothing for each regular service 30k etc. I had to pay over $200 for the 30k!! Was lied to by the warranty sales person. It only covers oil changes!! I wouldn’t have bought it. So deceptive!!! To recommend this dealers sale practice no way! And it took 5 hours for the service!!

This was one of the best car buying experiences I have every had. Our salesperson Marko was knowledgeable, friendly, and made the experience an easy one. The facility was nice and clean, and the management team was helpful. Our only issue was the extremely long time for the paperwork and the payment. Once we agreed on the cost and other items, it took three hours to finalize the purchase and get out the door. I would definitely purchase another car from Marko and this dealership

If you tell them you are just looking they do not breathe down your back. We went to the dealership 3 times before deciding. Great selection of vehicles. They don't mark the vehicles up with the low inventory sticker. Salesperson (Landon) was very helpful & not pushy. Sales manager Henry was very helpful also. We got exactly the vehicle we wanted & they were very fair with our trade. Best car buying experience we've ever had. I highly recommend this dealership.

Excellent experience. Customer Service was very responsive and helpful. Noticed the car we purchased was slow to start and when we checked the battery was 5 years old. Dealership had no issue fixing the issue same day prior to purchase. Easy process.

Top notch customer service. Knowledgeable and professional, Ihor and Dmytro are the reason I keep coming back to purchase car for me and my family.

Bought an oil filter for my car I was in and out and waited on by a very knowledgeable and professional parts specialist..... but then I brought my Passat 3.6 se in to have a key ordered and then programed which cost about 650.00...my car sat locked at My place for a week with my inverter powered on and connected to my battery.... a gel cell diehard. When I arrived to get the car, my service advisor told me that my battery was dead and had to be jumped ... I didn't worry too much about it. The next day I noticed my cars windows no longer did one touch up and down..nor convenience close... a day or two later ...and I went out to start it up and nothing ...I went and spent 35 bucks for a set of jumper cables ..used them under the hood to power up the trunk release and then on the battery to jump the car... this wouldn't have been so bad but the next day...the same thing happened late at night and my jumper cables were locked in the Trunk and I was forced to call a tow truck for a jump at 110.00 with a veterans discount...while I was connecting the tow truck drivers cables ... I noticed that the negative terminal on my battery was very very loose and sliding around freely... it wasn't loose before and I figured that it must've been lossened by the tech who worked on my car and not properly tightened... an honest simple mistake ... on a recent visit for some accessories... I mentioned my experience to a guy behind the service desk ... who Immediately became hostile and loud and proclaimed that the tech wouldn't have loosened my battery cable or taken the battery out of the trunk for charging... he was so loud and argumentative that I began to feel some kinda way about my windows not express open and closing anymore or my convenience close not working anymore directly after my visit... I didn't even mention that the techs oversight regarding my loose battery cable cost meover 130.00 between service and buying cables.. and I still have my windows and Convenience close not working. The guy I dealt with was so hostile and aggressive... Iam pretty certain I'll never get my vehicle serviced or repaired there again

Service man sent a text. I didn't see it. If he had called I would have had extra service done.

Very professional experience

The service department at VW on Sahara is unreliable and unprofessional. I dropped my vehicle off on 3/2, for a 9am appt for an oil change and a recall. I indicated I had a firm pick up time of 1pm and was told no problem at all. I received a phone call at 12:48pm to let me know my vehicle had not been touched and they were sorry. Despite my appt, I was told that priority is given to those that are waiting and call backs. One cannot trust VW Service Dept on Sahara due to poor customer service. My time is valuable and I loathe having to make another trip for the service.

I been a customer with Volkswagen for over 10 years. The biggest reason why I keep coming back is because of excellent quality of service that I receive from Ihor and Dmytro. They are absolutely fantastic people and always listening and paying attention to what I’m looking for and accommodating it.

Very comfortable experience

I never want to work with them again. I have not met one nice employee that works here. The general manager even gave me a call back and said that they were going to help me trade in my vehicle and she never did that. They quote you on completely different pricing than what you’re originally told. Shouldn’t have to deal with such bad attitude from people that were spending a lot of money with.

The dealer tech Jeffrey Lopez was very professional. Brought the car in for the 120k major service. Chose one of the 3 plans available and Jeffrey also suggested other needed repairs but had to hold off till the next visit. The car was washed and looked sparkling. Dealership services are pricey however it is worth every penny

This was by far the easiest and most pleasant car buying experience I have ever had. Anthony took very good care of me, answered all my questions and made sure everything went smoothly. Highly recommend!

This place was totally amazing.. Kimberly took care of me and I was very happy with all the help.

Very happy with the dealership a perfect 10. Kimberly is so amazing here.

I have never felt so good about taking my car somewhere. My car was done, same day with everything I asked for. Kim was awesome she kept me updated the whole time. Not once did I feel pressured!

Offered services that are not required according to owners manual. Service advisor was pushing for awd clutch fluid change and other services.According to owners manual awd clutch fluid needs to be change every 3 years regardless of milage. My car is from 2021. Service advisor told me that my warranty might be void if I don’t proceed with his recommendations. Bad experience with that visit.

Anthony was amazing! He answered all my questions, was very knowledgeable and made sure everything went smoothly with the sale.

Jeffrey took such good care of me and my Golf TDI. I drive in from out of town to get my car serviced and I always appreciate how diligent and attentive the team is here. Communication was great throughout the service. I look forward to bringing my car here for whatever it needs.

Car was serviced !!! But Incident happened Damaged my Bumper Later had to make direct call to service Manager to get it fixed

I had an issue with my car (after only having 6 months) There was a recall that the dealership just needs to update the system. At first, they wanted my car to stay with them which would be impossible at the time. I reached out to Mr. Landon Leetzhow and he was able to have the manager to contact me and have the issue resolved! He was able to offer me an earlier appointment and was able to fix the issue. The service manager as well was amazing as she was able to explain to me what happened. 5 star when I bought my car 5 star for the issue being resolve as quickly as they can!

I was in and out super fast. I love the text options now and the ability to pay ahead of time. The video that was sent was nice as well! Sabrina was the best! She was very nice and we had the perfect amount of small talk. Sometimes the male mechanics talk too much and then man-splain basic this and that. Sabrina was awesome, though! She's my person from here on out.

Service was great

I had a wonderful experience at AutoNation Volkswagen! Derrick was awesome! Everyone was welcoming and gave great customer service.

I went in back in November to see if they have new 2023 Volkswagen taos and Ihor helped us and told us that we are getting our inventory in Feb and he called us the day the car came in.Me and my brother went in and Ihor made the whole experience so seamless and went above and beyond.We were out of the s Dealership within 2 hrs and he explained all the functions of the car in depth.Would highly recommend him for everyone who wants to buy a car to go to him.

Did not cover my 30000 service We?re charging me around $450 for oil change tire rotation etc Made me wait for 2+ hours to correct recall for camera rear view didn?t give me even a lift to my work which is about 2 miles away

Mark is an amazing service advisor. From start to finish. Best service I’ve ever had. Thank you Mark!

I unfortunately do not recommend Auto Nation VW at all. I purchased a preowned 2021 Atlas with 6000 miles for $48K. I reported within the first 60 days I drove the car that there was a problem with the brakes since there was a very loud grinding and squeaking noise when braking. I was told that there was nothing they could do, nothing wrong with the car, it was the “materials” used by VW to manufacture the pads and discs. I went for an oil change last month and to follow up on the brakes hoping there was a fix or recall by this point only to hear other people complaining about the same problem. There is obviously something wrong with this vehicle and I am not comfortable driving it. After a little over one year of owning this Atlas and giving Auto Nation the time to find a resolution to this problem NOTHING has been done. I am only told there are no safety issues and that all Atlas models sound like that which I find to be an unacceptable response. I am sick of hearing that it is the manufacturer's problem, not Auto Nation! I want to know how Auto Nation plans on fixing this problem. It has already been a year so at this point you need to trade the vehicle in for me or I will file a lemon lawsuit.

Great service, got me in and out even though I didn’t have an appointment. The lady that help me was very helpful and understanding.

I scheduled an appointment for the airbag recall well over a week out as they had to order the part. After keeping my car all day for one other recall (10 seconds of work) and an oil change, they informed me I?d have to bring my vehicle back again at a later date as they didn?t have the part needed and had to order it. Upsetting to say the least as I live over an hour away from this dealership.

Anthony, a sales rep with over 25 years of experience made finding me the right vehicle for my needs absolutely effortless. Mr. Balducci assisted with making a deal that was very competitive with absolutely no hassle or back and forth. Purchasing a vehicle here was a surprisingly great experience.

Abbas was very helpful.

Amazing job

Management helped me with making the cost of my repairs a little easier to handle. So far my car is running just fine.

AutoNation Volkswagen, Las Vegas was amazing - I have purchased several new vehicles from automotive dealerships and the customer care experience at AutoNation Volkswagen, Las Vegas was by far the very best! Thank you, AutoNation Volkswagen, Las Vegas. BH

Sabrina, my Service Advisor was FANTASTIC!

Absolute pleasure to work with Anthony Winter-Carter in sales.

I don’t typically write reviews but I wouldn’t recommend this place at all. I bought a 2022 Jeep Grand Cherokee with 7k miles on it- practically new. It has shut off twice while driving. I can place my hand behind the steering wheel horn since it’s out of the frame. I spoke with the salesperson who helped me and all he said was ‘sorry’. I asked to bring it in for service but was told since it’s under manufacturer’s warranty I need to reach out to Jeep directly…. I had the car for less than a week before it had problems. Overall, a bad experience.

Honestly horrible experience here. Service manager doesn’t know what he’s doing, i went to the other dealership in town after autonation couldn’t find what was wrong with my car and they told me multiple things i needed to get done when i had asked the previous dealership (autonation) to do an inspection in the first place. I ended up paying $120 for autonation plus the gas in a loaner just for the rattling problem i was experiencing to not be fixed. I went to get my car when they said it was fixed for it to not be fixed - it literally took me to the first stoplight to notice the rattle once again. They gave me a loaner car that had wingstop garbage?? The next morning the service manager calls to ask me to come back and show them the noise because “my hum is your buzz” Like figure it out. I obviously grabbed my car from them then because i wasn’t driving 40 minutes to show them an extremely obvious noise that they said they had fixed in the first place? I will never go here again. My service girl Kim was nice and gave me great service though, the only reason I’m giving any stars. Findlay VW (the other dealership in town) ended up finding my problem was safelite not doing my windshield repair correctly, which i had told them i recently had that done when i brought it in.

Service rep was very helpful in getting me in and out in short time. Explained all in things that was needed without trying to pressure me. Thank you

Good and quick service. In the end they made sure everything was right and I was on my way.

Was in LV for the weekend had a headlamp that was out and popped in on a busy Monday morning with no appt and Mark, Service Advisor, got me in and out within an hour which was great customer service

We bought our VW Tiguan from Autonation. We purchased a warranty and needed to use it for our radiator leak repair. They inspected it and it was a covered repair, thankfully. Mark was our service technician and kept us informed all along the way.

Great experience

Always getting great service

Great Experience! Always a pleasure. Third car purchased. I’ll return for the best care.

The salesman, Ihor Marchenko, gave beyond five star service. He was there every step of the way. I highly recommend working with Ihor if you're in the market for a car.

Mark and the entire service team is great! 5 stars last time and every time I visit for maintenance.

Everything was done professionally, sales consultant Igor did a great job and helped me a lot with everything especially to mention with setting up the car

The salesman, Ihor Marchenko, gave beyond 5 star service. He was there every step of the way.

I came in during a busy time for my scheduled appointment. There were a couple people in front of me. From what I observed, there were customers who were taking advantage of them with aggressive complaints. The associates who were working were doing their best to handle each situation professionally . If I can give 10 Stars to Kim for Maintaining composure and providing great customer service I would. NOT once did she break and handled every situation the best way we could. Associates like Kim are hard to find. Also, Sebrina was great too! Even the older gentleman who help gather my information. Thank you! Some people just love to complain to complain. My car was serviced and washed. Nothing but positive reviews from me. Thank you Kim!

I have had an extremely frustrating experience with AutoNation. Last week I called to confirm that a used vehicle was available before we went to the dealership. I was told it was, but when I arrived it turned out a deposit was paid on it even though it was still present on the lot, so it was not in fact available. I had been considering the new option of the same vehicle as well, so I test drove that for about 10 minutes and said yes, let's buy. My fiancé and I proceeded to wait for hours to make the sale - in total it took FIVE HOURS at the dealership to purchase the vehicle. Halfway through signing paperwork with the finance manager, I questioned a detail and was told "Oh wait, that's a mistake, keep signing though" and he printed another paper to sign to correct it. My insurance agent called AutoNation to clarify that detail as well. A few days later, I received conflicting information from the lender and called the finance manager at AutoNation to clarify. He claimed to not remember the mistake with paperwork, speaking with my insurance agent, or giving me the wrong lender information when I purchased. I'm now trying to determine where my loan is on my own, as well as redoing my insurance. I would NEVER buy from AutoNation again.

I bought a car from them in 2019 and the process was fine, but nothing special. I went there knowing exactly what I wanted and the salesperson who said he'd meet me there at a certain time wasn't there and I ended up with someone else. I already knew everything about the car and gave them an easy sale. I sold the car in August 2022 and tried to contact them to cancel the extended warranty and get some money back, but couldn't get a hold of anyone. A couple of times, no one answered at all. Then I tried to contact someone with Autonation online through chat and they said they'd notify the dealership to contact me, but no one ever did. I finally reached someone after a few months and he explained that I needed to come in personally to handle it. When I finally found time to get there in person in January, the finance guy I talked to was very rude and impersonal and didn't seem to know what he was doing. He asked me for the mileage when I sold the car, so I gave him the proof of sale. He took it and walked away to his office without saying anything. I then watched him walk back and forth around the dealership, talking to different people, and it seemed clear that he had no idea what to do. He then came and asked for proof of the warranty, so I gave him that and he walked away again without saying a word. After about 15 minutes of waiting, he brought back my first paper and a copy of the second paper and said I'd get my money in 4-8 weeks. I asked if it was backdated to when I sold the car and he looked like he didn't know. He asked what date I sold the car, took the paper from me again and looked at it, and then said he can't backdate it. Then why did he even ask the date and look at it? I think he never thought to backdate and didn't know how, so just said no. Now I am out about $150 because of this incompetence. I chatted with someone on the website again and told them the issue and that I wanted to talk to someone else in finance with the company and they promised they'd have Autonation Henderson reach out to me, but that was over a week ago and I've still heard nothing. I will not buy anything from Autonation again.

Went in for a recall item and was in and out in about 40 mins. Great customer service.

I've already bought two cars here in a year. At first I was abroad when I bought a car and Anthony helped me meticulously with all my requests. His kindness made me decide to buy a car, and when I visited the Volkswagen store to buy a car, I could feel the kindness of all the workers. The first good relationship, of course, allowed me to buy a second car here and I'm very satisfied. I'm on Atlas now and Atlas is big and comfortable and very satisfied. If I buy a car again, of course I will think of this place first. I also look forward to the next time.

Great customer service from Sabrina, she’s great to work with.

My family and I have been driving Volkswagens for 10 years now and everytime we come in we are always treated like family. Our service writer Sabrina Lowe provided my mother and myself with great customer service in a timely manner, she really helped us out and I just wanted to take the time out to give her a shout out to show our appreciation! Thank you Sabrina for assisting us and making our visit as smooth as possible.

Sales process was nice and easy. Enjoyed working with Abbas Abhari.

Jeffrey Lopez was helpful (solid communication and follow-up)

Because you guys took my car in with no previous appointment and still did the service and it was done quickly.

Pretty laid back dealership with bare minimum customer appreciation maybe due the fact that no negotiation on car purchasing is required. The process is fast.

Good service and friendly staff

First and foremost, this was my first service done on my vehicle. A simple oil change as well as routine maintenance at this dealership, Sadly the experience did not live up to my expectations. Due to circumstantial reasons.. Starting with my arrival I personally wasn't ?dolled up? if you will. Nonetheless, I felt comfortable to still come in with this set appointment. I met with Sabrina Lowe she professionally went through my package and we talked about was recommended on top of my service. I respectfully declined at the time, then was told it my service was take a few hours. She then suggested they get a ride share to take me and my boyfriend back to my residence while we wait. The ride share wasn?t scheduled right away, we waited in the lobby next to the service desk for about 15 minutes before I got up to ask on the ETA of the ride. Then finally it was scheduled. Next, once my car was ready. I got the call to come pick it up. Unfortunately, it was during rush hour traffic I wasn?t able to come back that day. Sabrina then suggested they deliver my car to my residence, I agreed. I even asked if I could add a shampooing for my seats. She said they wouldn?t be able to do it over the weekend. ?Let?s schedule it for your future appointment.? I said ?Okay.? The next following day. My car wasn?t delivered in the morning. I called Sabrina, she then informed me it must of been a miscommunication due to my car being delivered. I then had to drive back to the dealership to pick up my vehicle. She apologized and complemented my look since I was now ?dolled up?. I responded with a ?thank you and that yesterday, I was running errands I normally look like this.? She laughed, I smiled. Signed my paper work then was guided to my vehicle. Due the weather I knew my vehicle wasn?t going to be washed but I expected it to be vacuumed since a complementary cleaning would be done. I even removed my things in my car for them to clean easily. To my surprise it nothing was done.. The only reason why I didn?t bring it up to Sabrina while I was getting into my car. I had plans set for the day and I was already dissatisfied. In closing, I will NOT be going back to this dealership. I don?t feel like I was being a difficult customer I was just going what was how I was treated and I feel as it wasn?t top tier.

First and foremost, this was my first service done on my vehicle. A simple oil change as well as routine maintenance at this dealership, Sadly the experience did not live up to my expectations. Due to circumstantial reasons.. Starting with my arrival I personally wasn't “dolled up” if you will. Nonetheless, I felt comfortable to still come in with this set appointment. I met with Sabrina Lowe she professionally went through my package and we talked about was recommended on top of my service. I respectfully declined at the time, then was told it my service was take a few hours. She then suggested they get a ride share to take me and my boyfriend back to my residence while we wait. The ride share wasn’t scheduled right away, we waited in the lobby next to the service desk for about 15 minutes before I got up to ask on the ETA of the ride. Then finally it was scheduled. Next, once my car was ready. I got the call to come pick it up. Unfortunately, it was during rush hour traffic I wasn’t able to come back that day. Sabrina then suggested they deliver my car to my residence, I agreed. I even asked if I could add a shampooing for my seats. She said they wouldn’t be able to do it over the weekend. “Let’s schedule it for your future appointment.” I said “Okay.” The next following day. My car wasn’t delivered in the morning. I called Sabrina, she then informed me it must of been a miscommunication due to my car being delivered. I then had to drive back to the dealership to pick up my vehicle. She apologized and complemented my look since I was now “dolled up”. I responded with a “thank you and that yesterday, I was running errands I normally look like this.” She laughed, I smiled. Signed my paper work then was guided to my vehicle. Due the weather I knew my vehicle wasn’t going to be washed but I expected it to be vacuumed since a complementary cleaning would be done. I even removed my things in my car for them to clean easily. To my surprise it nothing was done.. The only reason why I didn’t bring it up to Sabrina while I was getting into my car. I had plans set for the day and I was already dissatisfied. In closing, I will NOT be going back to this dealership. I don’t feel like I was being a difficult customer I was just going what was how I was treated and I feel as it wasn’t top tier. Never judge a book by its cover.

Great service, helpful team.

We came to drop our car for a service and end up buying a 2023 Tiguan R-Line. Buying a car was not in our plan and the credit goes to Abbas Abhari your sales associate. He is extremely knowledgeable, polite to the fault and patient. He made this deal to happen. We are grateful to Abbas for making us a proud owner of a new car. He is truly an asset to your dealership.

Being able to make an appointment is very important. The dealer I purchased my car from no longer allows customers to make appointments. It is now a first come first served shop. As long as they continue allowing reservations for service, I will now be coming to AutoNation VW for all my services.

These guys took care of some major problems last minute, and waited for me to drop off the car before they closed. That's customer service.

Amazing service! Friendly and reliable. Honest with the repairs my vehicle needed.

Mark - he was nice, efficient and didn’t pressure me with anything. He also informed me of complimentary services I didn’t know I could use such as getting air in my tires, checking fluid levels before a trip etc. I also appreciate him for asking if i wanted my car wash even though it rained the day before. It wowed me because some ppl wouldn’t have mentioned it and he did. So I appreciate Mark for going through everything efficiently. Lastly, it was nice to feel taken care so early in the morning. He had a great attitude. Also, the guy that drinks the BANG energy drinks was pleasant and was nice to converse with as well. Thank you :)

My husband and I brought our VW in for service at Auto Nation VW on Sahara. While waiting we looked at some 2023 Tiguans. Abbas Abhari, sales consultant, approached us to say hello as we have bought in the past with him. He also asked if we had any questions and shared details of the new upgrades on the 23 model vs our 2020 model. Buying a new car was not on our to do list for this year but Abbas’ expertise and patience and taking his time with us with no pressure or stress we began to think of buying. Abbas worked to prepare a deal that we simply couldn’t refuse. We have never purchased a car on impulse but under Abbas’s guidance and genuine concern for our satisfaction we are a proud owner of a brand new 2023 Tiguan. This truly was the easiest and stress free car purchase we have ever done in our life time. Truly he is the best and we would highly recommend him to anyone.

It was easy to communicate with the sales department about the purchase price and the vehicle. Abbas- our sales rep- was very welcoming, very genuine and made the experience very pleasant. He was always professional, on time and followed up as promised.

Nick and the rest of the team at VW made the car selling experience a breeze. They honored the quote I received online as is and when I walked in the door there were a few things to sign and I was out of there with a check in hand.

I believe I was over charged, they didn’t do the work that I asked for and when I picked the car up they failed to inform me why they didn’t do it, As I drove off the lot I realized that the work had not been completed and I had to turn around and go back to the service center to find out.

It was a good experience

IF they can find out what's wrong with my car, an update on the day you're supposed to pickup your vehicle, and no call all day. Call at 530, advisor is busy but I'll get a call back. 930 and they're closed and no communication. This is a typical experience at this dealership. I've bought 2 cars from here and I don't see it happening again.

very friendly and understanding staff

Everyone was really helpful and knowledgeable

The best customer service ever! Everyone was very nice and Ray was outstanding!

Mark my consultant was great, professional

Awesome people and awesome service.

Derek was great! Will definitely be back in the future

I became a new customer in 2022 and in the beginning, the customer service was very bad. The lady that helped us out did not know anything about the vehicle or any knowledge of the warranties. She was impatient and was not resourceful. My car constantly had issues and this car was brand new straight out of the lot. The staff from Henderson compared to Sahara was much better. They were polite and they made me feel as though my car was important.

Landon made tremendous effort to get the deal we wanted. This was our second purchase at this dealership and we'll likely be back.

It made a pleasant Change that our service rep, and mechanic gave their undivided time.

Marko Jokic was a very efficient and excellent sales person. He was fast, courteous. He knows his products really well. I've told him that I will like to have him as my sales person when I am ready to but my next V W. Even though the paper work was slow, that can be improve. I will definitely recommend to my friends and family for this dealership. Especially to see Marko Jokic. Sincerely, Rich.

Although it took some time, the overall service was excellent.

The entire buying process was fabulous. The sales representative Tony Winter was very professional and friendly he was very helpful of answering all my questions. I will recommend AutoNation Volkswagen to everyone.

Mark in service is knowledgeable and very helpful.

This was an absolutely horrible experience for me. Absolutely horrible! Brought my car in for service for something that should not have taken more than two days. My car was there for more than two weeks. I I brought my car in to have the diagnostic done and then I brought it back for the actual service on December 10. My car was there until after Christmas, which ruined my Christmas plans. I was supposed to be on the road on Christmas Eve traveling to see friends. Service techs lost the key to my vehicle and they could not work on my vehicle until they ordered another key which had to be programmed as well as the second key that I have. My service advisor was not the best, and I would not want to deal with her ever again! This experience was extremely horrible and it makes me not want to bring my car back to this dealership for service. Thank God I have a warranty! The only comps that I received from this horrible experience was that Service did not charge me to reprogram my keys. I returned the car with gas in it the way that it was when I left with the loaner VW.

I came in on a last-minute walk-in for an oil change, and Joe Costello took great care of me. The staff was all so nice, and Sabrina made me feel so comfortable. The wait was a bit long but I was a walk-in so I understood... I will definitely be back!

So the reason for this rating is for finance I bought gap insurance with my car two years ago and able to pay it off I no longer needed it. I have reached out to a gentleman named Vinokur multiple times by email and calls since Oct and no luck still no refund he doesn’t reply to every email just plain unprofessional and no luck getting through to anyone else. I have bought multiple cars from them and this is the 1st bad experience I have had. Maybe with this I might get help

It was a breeze compared to other places. Upfront honest pricing and overall great sales experience. Since I was travelling from another state there were apprehensions however everything worked well and we were able to close based on initial promised pricing. Landon Leetzow our sales rep was wonderful person to work with.

Don?t recommend VW at all, in for an oil change on my ?22 Atlas with under 7500 miles. Reported squeaky brakes, grinding noises when braking. Was told that there was nothing they could do, nothing wrong with the car, it was the ?materials? used by VW to manufacture the pads and disks. No fix in place and no recall planned. So I paid $56K for a car that sounds like the brake pads and discs are worn down. Service advisor Kim was awesome, they guy who checked me out was a jerk (Kim was at lunch), all he could tell me was ? I didn?t manufacture the vehicle..? Poor service, never again VW, will be trading this in for something else. Very very disappointed.

Don’t recommend VW at all, in for an oil change on my ‘22 Atlas with under 7500 miles. Reported squeaky brakes, grinding noises when braking. Was told that there was nothing they could do, nothing wrong with the car, it was the “materials” used by VW to manufacture the pads and disks. No fix in place and no recall planned. So I paid $56K for a car that sounds like the brake pads and discs are worn down. Service advisor Kim was awesome, they guy who checked me out was a jerk (Kim was at lunch) all he could tell me was “ I didn’t manufacture the vehicle..” Poor service, never again VW, will be trading this in for something else. Very very disappointed.

My service consultant was Sabrina. She was very kind, funny and welcoming. She even had my 6 year old laughing. Thank you for all that you do.

Best service and attitude !

The salesperson was not forthcoming with the features on the car. He assured me that the car was exactly like the Jetta I was trading in. He didn't offer a test drive. After my purchase, while driving home, I noticed there was no blindspot monitoring. When I texted him about it, he was dismissive and told me to check the window sticker. When I did, I also noticed it was missing the rear alert warning. These are both safety features that were on my 2019 Jetta that I've come to rely on. His response and dismissiveness was truly disappointing because I was a returning customer, and I had worked with him in the past. If it wasn't for Curt, the floor manager, and Louise, the GM, trying to help fix the mistake of the salesperson, I'd give the whole experience 1 star. Curt and Louise are the only reason I didn't reverse my lease and go with Hyundai.

Great service!

My shopping experience was spectacular! Henry and Ihor made sure I understood every step in buying my new car. I have no complaints!

Very friendly and competent staff.

Anthony and Marcus were the best. They made my purchase smooth and seamless. And additionally, the transaction, strangely enough, was without pressure. I didn’t even have to beat somebody senseless just to get off of the lot. There was a mystery man that had a lot to do with my transaction, a Mr. Balducci. If he’s a real person, thank him as well.

Car buying at its Best ! Thank You Landon !!!

⚠️ Warning! ⚠️ Am so regret to trusted them to handle my car services all this time. Now after reading all the reviews here i just feel the same way and realized they’re scamer. Everytime i bring my car to this place i will get more problem. Today my car doing just fine heading there for oil changed only as my plan but after they take over my car they send me the video if there is an oil leak and recommend me to changed other stuff like $2000 more. This place will make u broke! Good luck you all! ✌️

Can?t even check tire pressure? That same day the tire pressure light went on. Went back on my day off because I should not have to watch a YouTube video on how to turn off the light because inflating the tires isn?t enough.

Great service fixed all problems with no hesitation

The lady that helped me was friendly and efficient. She made the process easy for me.

They were serious about maintaining my car. They followed up as if the car was theirs.

I had a very positive experience with the recall of my Jetta.Ray Shapiro was my consultant,nice manners and always positive with me as it took 4 hours but at the end of the it was done with a new light and a car wash which they didn't have to do.Thank u. Paul E.Baker. owner 2016 Jetta

The Service was fantastic. Unfortunately, I brought my car in for an oil changed that caught some much more expensive issues including my water pump and thermostat. Mark, my service representative was very understanding that I'd be upset with the cost of the repair but was very transparent about the pricing and reasoning for what was entailed. The video they sent me of the issue was really helpful and gave me peace of mind. My car is paid off so I'm happy to invest in it to keep it running, and overall I'm satisfied, just bummed about the cost, though mark did work to keep the costs reasonable for me so I think everyone did the best they could given the situation.

I had a great experience with my salesman Marko but did not like the finance guy at all. He was very rude and condescending after I said we weren’t interested in any warranty add ons.

Service was prompt and service adviser gave detailed information about wha needed to be done.

Great service. Service writer was able to help accommodate my busy schedule

The service staff is friendly & educated. I traveled 2 hours for my appointment & was treated like I mattered as a customer. I was given a ride back to my hotel as my service was about a 4 hour job. My Tiguan looked amazing after getting a bath after service!!

I took my GTI for a recall and Raymond Shapiro helped me and he did a great job!

My service consultant Mark made this visit and every previous visit extremely easy. He is easy to speak with and tries to get you out as quickly as possible. Along with the visit being great, he is always available on the phone and if not, he is extremely good at returning phone calls, my only wish is (and this has nothing to do with my Service Consultant), is that Auto Nation would offer more services that are suited to me and my car, as my VW dealer in Austin, Texas did.

Thank you AutoNation Volkswagen for amazing work on my car. It is always professional!

Great service. Just the wait time was long.

Staff was friendly and delivered great service!

First time I went to V W dealership I could not believe the great service I got No pushy salespeople. No up charge during Covid Very kind people work there Even service people very helpful when I had them ck my tire pressure no charge. Paper work went so quickly. Car VW Jetta I bought is wonderful to drive. I sure could use the Winning Gas card of 100.00. During these High prices at the pump. If I don’t win—- I still recommend them Highly trustworthy. 👍👍👍👍

🚫⚠️⚠️!!!!!UPDATE!!!!!!⚠️⚠️🚫 . This is regarding recent visit 12/13/22. . Went into dealership to talk about why my tires were one thread away from a blowout. Had gone to get my tire pressure checked & asked the guy to check out my tire threads bc they looked fishy. I'm no tire expert but the threading looked kinda worn out. They indeed were at a 3 and 1 at a 2. Went to dealership as usual they make you wait forever, then Louise, one of the managers tells me that their 120 point inspection had the tires pass with a score of 5....well 5 to them but transportation safety actually at a 3. She told me they weren't going to upgrade me bc it's a used car (2019) but that they'd price match with ANY other place. OK cool, I was running late to go pick up my kids so I told them I'd call back up set up a time. Left a message for Joseph the shop manager NOT EVEN 30 min later and today 12/15/22 I still have not gotten a call back. People PLEASE do your due diligence when purchasing a used vehicle ANYWHERE but especially these dealerships. These AutoNations have a 5 day money back guarantee so I highly suggest you take your vehicle to a trusted mechanic and have them do a check of everything possible. This is the 2nd time AutoNation effs me over so that's on me for being stupid. Just a warning to all potential used car buyers out there. --------------------------------------------- Salesman Nick was a nice young man. Hustling to make a sale he came up with lots of options. Financial manager was straight to the point and quick. 3 stars because waiting from 9am to 130pm to sign paperwork. This process should have been faster due to the circumstances we were in that should have made this transaction quicker. Didn't fill up my tank either. Other than that I'd recommend AutoNation.

This is my 2 nd time getting service at VW AutoNation. Mark daddaio went above and beyond his job requirement. Made sure everything was taking care of with my car but then we got talking about my 16 year old daughter and he suggested a safe drivers course. He couldn’t think of the name of it at the time but called me 30 mins later to tell me the name and location. It’s the little things that count.

Service and work was excellent

I picked up my ID4 from Abbas and it was easily the best experience I’ve had at a car dealership! 10/10!

I'm rating high, because I made the appointment online & I was expected & taken care of immediately.

experience was great from start to finish. Derek was completely helpful.

I was scheduled for an oil change. There was a recall for my vehicle so it was going to be longer than one hour wait time. The dealership paid for my transportation to my house and gave me. Very accurate timeframe to expect to return for my vehicle. Kim was my associate that handled my appointment. The entire experience was completely stress free and fast.

Easy purchase experience. I usually would deal for a lower price on the car but the van I bought was fairly priced as compared to other dealer's true prices and it was a better buy than other dealers offered. Finance rates offered to me were competitive so that made the buying experience even better. AutoNation even included a 90 day/4000 mile extensive warranty included in purchase price!

Awesome experience, Ihor is an amazing salesmen who will go the extra mile. Will definitely do future car sales with him.

Outstanding sales and service.

We were so happy with the service and treatment we received from Chris Norris. We were in the market for a new vehicle but were wanting to test drive several different brands and manufacturers. We came by VW first as it has always been a favorite of ours and by having Chris as our first salesman, he set the bar extremely high for everyone else. We were continuously disappointed with the treatment we received at other dealerships and manufacturers. Chris was so informational and helpful at understanding the perks of each of the vehicles we test drove. He was also responsive and dedicated to helping us find the model of Atlas in the colors that we liked and the model that we were looking for.

Charlotte Wilson was extremely helpful with getting my car scheduled for service this last weekend. ( I had been trying to contact my prior service consultant, but could not). Charlotte gladly set a time for me on Saturday morning, early, and was there to greet me and walk me through the process of services that I wanted done on my vehicle. I was initially there to get an oil change and wipers, and with Charlotte's assistance - an oil treatment and fuel treatment were added as my car is in the higher mileage bracket now. Additionally, during the process and review of my car I received a call from Charlotte letting me know of an issue that needed desperate repair/replacement that would effect the ability to control the car when turning. With her explanation and assistance, the replacement of the suspension control arms were also taken care of. Also, she let me know about the "pit stop" option to get a top off on oils and fluids that is included with my oil change - just stop in at 3k to 6k miles after the oil change, at no further cost to me. Overall, though the costs were higher than expected, Charlotte assisted with a discount on services completed on my car. She made the experience memorable and she was easy to work with. I recommend Charlotte and VW on Sahara for vehicle service.

KEEP UP THE GOOD WORK!

This experience has been horrible. They don't do paperwork on time, don't tell you that they missed signatures. Can't register on time because of there misshap and when you need a new moving permit They make you jump through hoops because the paperwork they said they have sent to the dmv never actually got sent till the third time you've called in the 11 days you've owned the car. Care only about the sale and not the follow-through. Horrible experience. Horrible dealership here in las vegas. But I only love the car I picked out before hand and called for the test drive myself. No work was actually done here, just a collection of money and a very unhappy customer. The car was rock chipped in the window, dirty and didn't get cleaned before the buy.

Best service experience I have ever had.

Only dealer with new cars, that are not overpriced, they sell at MSRP. GO AND BUY NEW VW ATLAS

Best experience in all my years. Was treated wonderfully. Was done fast an easy.

Great service! It was emergency visit. Car battery was died. I am so grateful to all staff for quick and professional work. Special thanks to service manager Joe, service consultant Sabrina.

After driving the Volkswagen Tiguan for 10 days, the handling is very good, the vehicle starts quickly, and there is also a lane correction function, which feels very safe. The function panel is clear at a glance and easy to use. The vehicle is very fuel efficient.

If you want oil change need before 1 mouth make apportionment. They charged me $300 to replace brake pads and it's take 2 days. My Jetta is 2021 15K miles. brake pad only left side done,right side is like new. This is brake system issue they said warranty not cover this. I am not back to this location again

A year ago, VW turned off my engine light and I was in and out? there no problems and no charge. This year my engine light turned on again, but I ran into Sabrina (Sahara location). She was rude and abrupt and told me I never had my engine light turned off with them in the past, which is not true. Last year I was taken care of, but Sabrina wasn?t as helpful. She made sure I paid 800$ to have my engine light turned off. I was unhappy with her and the cost, but I paid the 800$. I have worked in customer service for over 32 years and felt disrespected by Sabrina for no reason. I believe who ever hired was fooled? she doesn?t belong in the front of the department helping guest. I?m considering taking my business elsewhere where I feel like I?m taking care of like in the past.

After the required 30k mile service and picking up my vehicle the tire service light was and still is illuminated on the dashboard of my vehicle. Maybe air was needed in the tires. I had the tires filled with air and the tire service light is still illuminated. In my book that is unacceptable service. To correct this inadequate service, I need to have my vehicle serviced and corrected as 'No Cost.' I can be reached to arrange a day and time to return my vehicle to the dealership to correct this dilemma. Thank you.

I have 2021 Jetta. My car is 15K miles. The brake pad is done in rear left side but right side is like new. They let me pay $300 to replace the brake pad. Volkswagen warranty not cover this. This is brake system issue not normal use.

Ray Shapiro is excellent. He provided detailed information about every item on the inspection report, gave guidance on which items are urgently needed, or can pose a safety issue, and which ones can wait until the next service appointment. He reviewed the findings against what my service history has and identified items which we’re already addressed earlier, but was flagged only because of the mileage reading. Professional, courteous, and trustworthy.

Excellent Service, clean and fast service in my Tiguan

Service Advisor Kimberly was Amazing and Friendly!!! She provided great service. Car was repaired in a timely matter.

Service was great, customer area nice, we didn�t even have to wait long at all. everything was very pleasant and car was immaculate!

Acquired in the salon Autonation Volkswagen Tiguan 2021. I liked the quality of service and the attitude of the staff, especially I would like to express special gratitude to Vyacheslav, who was engaged in interaction with banks on the issue of a loan.

Had a great experience with the team ar Volkswagen in the auto nation. Love my 2023 Taos! Thank you Anthony

Friendly and very professional. Rapid service but a bit pricey at $200 per hour for labor.

Excellent service especially Jeffrey from service I appreciate the quick turn around and professionalism

Service advisor Kimberly was fantastic. Kept me informed about service. Friendly and professional. Maintenance on my vehicle was perfect. Runs great!

Service adviser was amazing. Had no ride home. The setup a Lift ride.

The staff are super friendly and helpful. They were packed for the day but they were willing to check my car and fix the car issues. Thank you!

Had a very smooth customer experience. No pressure no haggling no upsales. Just a straightforward business transaction with the purpose of finding benefits for both parties involved. Ask for Abbas. He?s amazing to work with.

Good service and very much kept me to to date with what was going on with my Tiguan.

Great help. Ray was outstanding

Thank you for clear communication & honesty. AutoNation found the problem & fix it in one day . Unlike the other VW dealership where I purchased my 2019 Atlas . Thank you Sabrina for your customer service .

Prompt,professional,polite.I appreciate all the amenities that I received.

Easy communicative and fast. Mark Dadario is a really excellent customer service agent, professional and experienced

As always, the staff and quality of work performed is top notch.

Not all of my issues were fixed. Needed to wait for parts to be ordered.

Great service. I would recommend it to my friends and family

Mark Daddario, our service manager, as always, excels in his friendly customer service. Very thorough in ensuring top quality service to our Passat. Even pronounced my last name correctly to my wife! How thoughtful was that?

todo estuvo bien muy buena atenci�n, sali contenta con mi carro

Great experience. Very easy to get my car repaired and was very fast.

Mark from service was great and listened to my concerns and was pro active right away on the matter. Auto nation VW and the staff are always courteous and helpful. THANK YOU

The process of getting my car fixed was very easy. Kim was very informative of every step. Thank you

My sales person, Abbas, was very friendly and knowledgeable, he made the entire process hassle free.

Very good service experience. Dealt with Joe in service, and I am beyond happy. Everyone was friendly, and the quality and timeliness of the repairs was excellent.

Overall pleasant experience, Abbas went over new car features and was very helpful.

Dmytro and Madison were great to work with - efficient, to the point, would work with these two folks again. But when I asked to chat with the general manager at the end of the sale, she didn't even get out of her chair let alone her office to meet the customer.

I took my car for service with plenty of time to correct the issue, the service rep told me that the recall was going to take longer and it might run to the next day. Note that I had made an appointment and if they were so back up they should of call the later appointments to reschedule. In any event I left my car and turned on the Valet feature on the app. I was able to tell that the repair was done the same day in less than an hour when they were quoting me for three hours labor

I had several items of warranty work to be done. The service department did an excellent job completing the work in a timely manner. The Service consultant was excellent throughout the process!

Raymond was very professional and made my experience amazing.

😀I can't remember my service tech's name but he was extremely good

Excellent customer service. Sabrina at VW Sahara branch in Las Vegas was wonderful, nice, polite, knowledgeable, ready to answer all my questions and fast working person. Big “ Thank you”!

Mark and the team always make me feel like family when I bring my cars in. Mark is proactive with maintenance and super helpful with questions.

I love my new Volkswagen Taos purchased from here. The whole staff were super friendly and helpful in my new car decision.

I took my Tiguan on in to have the 40k mile maintenance completed. They were amazing! They communicated very well on any issues they found and didn?t pressure me to get them completed right then and there. I have had nothing but amazing experiences ever since the first time I stepped on this lot.

I took my Tiguan on in to have the 40k mile maintenance completed. They were amazing! They communicated very well on any issues they found and didn’t pressure me to get them completed right then and there. I have had nothing but amazing experiences ever since the first time I stepped on this lot.

My new jetta broke down and I used the VW Roadside assistance and after 4 hours on the road they never showed up so I had to use my private insurance. My suggestion would be to revamp the roadside assistance program. Once VW had my car, the best thing ever was meeting Sabrina in the service department she is the best. She got me in a loaner vehicle and kept me apprised every step of the way on my vehicle repairs..So far all is good. Thank you.

My appointment on 9/15/2022 was for an oil change, fluids check. From the second I walked in the service manager Mark made me feel like I was an old friend, very good customer service and I really had a great experience. It was my third or fourth visit to the dealership but third time with the service department. I plan on being a returning customer, Thank you Autonation Volkswagen, very happy customer here !!

Had a great experience buying a new car at auto nation VW. Ihor helped us out and is the best sales rep ever. He is very kind, informative, patient and knows the cars well. We are grateful for his help and will be returning for our next car purchase. Highly recommend You buy from Autonation VW and Ihor! BTW, love my new Arteon!

Mark was very helpful in taking care of my issues caused by my insurance company (State Farm). The insurance company did not want to repair my car but thankfully the dealership was able to fix it and resolve the 8 month battle I had in only one week. Very satisfied with their help!

Anthony was very informative and professional. He made the buying process a positive experience.

Excellent customer service!

Great service. Curt and Ihor were a pleasure to work with.

My experience at VW AutoNation has been great. The staff is very professional and the service is great.

Great and efficient customer service

I was contacted by the General Manager after leaving a message about some questions I had.

Awesome experience, great staff and environment.

I walked in to get a battery replacement for my VW Tiguan SE early morning Tuesday around 8 am without appointment and waited for about two and half hour or less. Mark (service consultant) informed me that it might take a little longer due but got me out of the shop within the time frame as he predicted along with a car wash. Nice!

Nice clean facility laid out well. In an All business atmosphere and professional customer care. I was helped by a young man called Ray Shapiro. Outstanding and very professional. All questions answered in full. And explained in such a way that although I’m not a mechanic or a car guy in any way. I understood. I greatly appreciated the extra time he took. My wife who was listening in. Said exactly the same when we left. The car was cleaned upon return to me and runs like a top.! 10/10 to all involved. And Ray. To my wife and I You were Volkswagen Las Vegas. Good job.

I shopped with Igor who honestly was so good ans patient with me during the buying process. He never tried to lie to me or scam me like the people I dealt with at Honda. He answered every question I had with confidence and useful information.

My first time with Auto Nation. They were patient with my questions and requirements.

Jeffery is an excellent service tech. I took my car in, and received it back in half the time I expected, it was washed and in great shape. It was a great experience and Jeffrey made it even better!

Service and Staff are Awesome. They take care of Business! Big Shout out to Mark Daddario Service Consultant.

Took my car in for an oil change, found out that it was leaking after a few days. Called in and they immediately got me in and fixed the problem.

Everything was awesome from beginning to end. Our salesman was very helpful and knowledgeable. ?

Excelente service always setting your customer first

I came in for a recall on my airbag, I dropped my car off at 9:00am for my 10:00 apt and was not called back till, 4:30p. My only complaint is that was a REALLY long time for a scheduled service. The people were nice at the shop.

KIMBERLY AND THE VW SERVICE TEAM WAS AWESOME. THEY WERE CARING AND FULLY READY TO TAKE CARE OF BUSINESS.

Mark was amazing, everyone here is amazing, I’m always taken care of and in and out of there in no time. Love love love this dealership and will never go to another

They were fast and friendly

it was easy to schedule my service appointment online and all the staff were helpful and pleasant the service coordinator was in constant contact with me and explained what was needed immediately and what could be done at a later time, plus what the cost would be

Anthony was amazing! Super helpful, great personality and personable.

Great experience here getting my car serviced. I dropped it off and it got done the same day!

I’ve purchased 4 cars from them! Service is always helpful and fair!

Mark D. Was an amazing help for me and my car needs. I?ve been at this dealership plenty times and this is the first time that he takes care of me. I really appreciate him taking his time to explain and inform me about my vehicle repairs.

Excellent experience Sabrina did a great job I will tell all my friends about AutoNation Volkswagen Las Vegas

My family has been buying cars from Igor and Auto Nation Volkswagen on west Sahara for years. He is the best he always takes care of us we feel like a part of the family! We highly recommend this dealership and Igor!

Salesman I had was very nice and did everything he could to get me approved for my 2019 Jetta. I had struggled before to get approved and somehow he was able to work it out for me. Now I am loving the Jetta and very happy I could be part of the Volkswagen family! Thank you Volkswagen

Great experience with the dealership. Staff, sales and facility was great!

My experience with this dealership is always five star service. I would recommend this dealership to anyone looking for a quality vehicle and service.

I was selling my truck, but Will treated me like I was buying one of their cars.

Always a great experience with Igor! He?s the best! So thrilled with my new car thank you so much!

They are great. Very good communication. They honor their estimates and respected my time

Got me in because of a cancellation and did the repair right then and there.

The service person, Ray, was very attentive to me from the time I made the appointment, during the appointment and has followed up with me the following day. The part had to be ordered it has come in and in a few days everything should be back to normal.

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5 star dealership and service ,It was my first visit to Autonation VW for check up and yearly maintenanceand service ,I have to tell that it was the best experience so far, the customer service were friendly and professional , and the team did great job , and explained to me in details all the process , they told me that it needs aroung 5-6 hours to get the job done , they could manage to finish everything perfectly in about 4 hours, all the team were awesome and professional Its my favorite place to go now , and I will definitely recommend it to my friends and family.

You can always get what you want and I like to work with Ihor Marchenko - he gave me opportunity to buy my first car, my second car (I upgraded) and now I'm getting ready for my 3rd one 😎 Thank you.

I love the service department everyone is very helpful and friendly. prices are fair and they always go above and beyond to get the car ready and running smoothly

Like always, the service was very good, the personal very friendly and knowledgeable.

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From the beginning, it was a little weird. The sale was good, financial dept was pushy. The worst part was taking my car in for service. I took it in for a simple oil change and tire rotation. shortly after leaving my car starts making a grinding sound. it wasn't constant so I thought it was something caught on my tire. 4 days later it is making the worst noise. I call a leave a voice-mail requesting call back. NOTHING. I wait all day Saturday.....NOTHING. Monday, still no call back. I finally get a chance on Tuesday and they don't have availability for over a week despite me telling them the noise and the fact I DRIVE MY SMALL CHILDREN IN THE CAR! When I took my car in, they said my brakes were good. I took my car in to a PROFESSIONAL finally cause the sound had me scared and come to find out my brakes were GONE! I have only had my car for 6 months! because of waiting and having to use my car I have not only had to replace the brakes, but get a whole new rotary. their service dept doesn't care about you, your family, or their safety. their "safety inspection" is a joke. Don't take your car for service.

Ask for Chris Norris he is the best. This was the easiest car I have ever purchased.

Thank you for your speedy service. I appreciate all you all do. Thanks again, Ray.

Kim did a great job taking care of us. She is very nice and patient

Tried to charge me $900 for $300 worth of parts and labor and told me I needed all new tires despite me just replacing one a few weeks ago, then tried to scare me into not going to get another quote. In addition, they didn't provide me with a wheel lock, chastised me for going elsewhere for my services, due to them being overbooked and understaffed for months, and tried to charge me when I needed the wheels removed to replace my tire. 0 out of 5 would not recommend

Autonation VW provided me with good hospitality when I went in for purchasing a car. Heard my needs and budget and provided me multiple options. I was shown around the available inventory to decide on my vehicle. And I picked the best option provided and I am happy. My sales person name was Nicholas Javanshir, and the sales/finance team who supported my purchase Slava, Urigor (to name a few), I give full credits. Finally thanks to the Manager Louise Evans for the support.

This was a wonderful experience. Our salesperson Madison was extremely efficient, knowledgeable and a wealth of information. She answered all of our questions and made it easy for us in the decision making process. I would also like to mention Dima, who was also very supportive to us in helping us make this decision. He was helpful in overcoming any objections we many have had. Finance was a breeze as Slava in finance made sure we knew the features and benefits of having an extra care package on the vehicle at the same time getting us through finance as quickly as possible. All in all it was a five star + experience. Lastly, may I not forget to mention your service department that I have dealt with in the past as I owned a Volkswagen Jetta previously. Your service department is kind and so courteous and is always willing to help even with the smallest things. Thank you Volkswagen of Las Vegas, your professionalism not only says a great deal for your team but also for your GM that manages this location.

I bought a 2021 VW Arteon in November 2021. The buying experience was very nice, with no pressure. I just had my first 10k mile service, and, again, the folks here were very accommodating to me. Very nice car, so far.

very, very, professional I appreciate everything that AutoNation Volkswagen of Las Vegas, my dealership Ogar was very professional, I will tell my family and friends about him

They always go above and beyond my expectations

Hello, May 25, 2022 I purchased a lovely 2021 VW ID4. What a wonderful car to drive in the 12 days I’ve had it! I purchased window tinting through autonation at great expense. I assumed the honest and competent sales service would carry over to honesty and competence in the service department. It did not. My sales person Abbas Abhari introduced me to Ray Shapiro service consultant. We agreed on a 7am appointment today Monday June 6, 2022 for window tinting. Ray estimated a 4 hour wait for window tinting. Abbas was present for this conversation. I arrived 5 minutes early for my appointment. Ray told me there would be a 6-8 hour wait for the tinting. I told him he estimated 4 hours when I purchased the car. He said he did not tell me that. Sir, I have an excellent memory! Ray was dishonest with his estimate. Also, if the window tint place doesn’t open until 9am. Why would Ray agree to making a window tint appointment at 7am? He assured me it would be better to get to dealership early. We joked about how early it would be. I can’t see the benefit to lying to me AFTER I purchase the car. Unless it’s a case of schmooze and gaslighting until the time limit for returning the vehicle has expired. The level of disrespect and deceit I have experienced at your dealership is so high I am nauseated sitting here waiting for my car for the next 6-8 hours. I do not appreciate gaslighting. I am disgusted. I would have made arrangements if Ray had been honest in the first place and told me window tinting is an all day affair. I understand things take time to be done correctly. I am angry about the deceit. My time just as valuable as yours. I would like you to call me about this matter. I purchased a service package and do not wish to return to this dealership, ever.

Derek was very helpful and kind and took his time with us usually when dealers see young adults we don't get taken very serious and Derek was super helpful the entire time

Ask for Mark Dadario, he is the best service rep! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible although our wait for the car was quite long ( car bumper removal and replacement ) due to un-availability of some parts, that they have to pick up at crosstown Henderson . At least our wait was quite entertaining w/ a courtesy coffee and water and very comfortable lounge at the same time Mark Dadario always giving us an update as quite as often, Overall it was a Great service and good experience they know they’re stuff and will surely comeback for another service .

From the time I arrived on the lot, and throughout the purchase and even a text from my salesman just to follow up, it has been an awesome experience! They really made me feel like, the car was a family member and they were placing it into my hands and I was now a part of Autonation family. Thank you

the best delreaship in town you all should go

Always friendly and helpful. Jeffrey Lopez in Servicing is my go to. He always explains everything in detail and sets realistic expectations. He listens to my concerns and treats me with respect every time. I’ve been going to this dealership since 2007 and wouldn’t go anywhere else.

They gave fast and professional service when I took my vehicle to get first oil change

Very helpful. And quick with repairs. Staff was very nice and helpful

The service advisor was polite and explained additional services well enough for me to understand.

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Great service and treatment with Ihor have bought 3 cars from hun.

Transaction with Marko was straightforward. Plain and simple on the terms and costs.

We recently took our cars in for maintenance and we had little problems here and there with the dash not working correctly but a representative helped us and gave us his card so we can contact him directly if problem arises again. Thank you for your help.

Our service tech Charlotte was amazing! She was attentive, answered our questions with full honesty and cared about our concerns. Charlotte was our biggest advocate, her experience with claims, auto repair and service was impeccable. We never had to call and ask what was going on with our car; she kept us in the know at every step of our services leaving us with up to date details with all the processes and expectations after each encounter with her. I am thankful that we landed at AutoNation for our VW service needs. if you see Charlotte, give her a hug and a high five!

The start was good our sales person Anthony was very nice and very helpful. Once we left everything fell apart. We ask for adjustment 3 days after purchasing our Tiguan on our contract and was told no problem, we called a week later to see if we need to come back in to resign paper work and never got return calls by no one not even management after leaving message. We were also told we get a call to let us know when to pick up our paperwork to register our car and over 3 weeks later still waiting. I did call Anthony Monday, May 2, 2022 and left message and still waiting for a response. Our temporary plates expire May 11, 2022 and today is May 4, 2022 1 week left before it expires.

Abbas has an excellent customer service, he is very knowledgeable and enthusiastic. Providing the best possible experience when buying a new vehicle.

This is the second time we buy a car here always been the best experience. Igor took care of us and he was excellent! Very happy with our purchase I will recommend my friends.

Great work and awesome experience. Quality of repairs were smooth and uneventful, and Jeffrey the service advisor was professional throughout.

I always have a wonderful experience when I have my car serviced at the West Sahara location in Las Vegas, NV. The personnel there are always friendly and professional. Jeffery Lopez is always pleasant and seems to always make you feel like it is a pleasure to wait on you. I was also help by Charlotte when I first arrived and she also was just as pleasant as could be. My car was serviced well and am pleased with the experience. Thank you.

They treat you with the utmost of professionalism

It's very friendly customer service

I had my vehicle service for its first 10k miles, and replacement bushings. I was in and out in about 3 hours

Great! Anthony Winter was wonderful to work with and made the process streamlined and easy for us.

Everyone is so friendly and helpful, Charlotte is amazing. I love that my car is washed after each service visit, I just wish you had an express lane for oil changes. A 3 hour oil change is a bit excessive but not enough to keep me from coming back.

Mark and technician were excellent and communicated well

I took my 2022 Atlas Cross Sport in for service and had a great experience. My service advisor was Charlotte and she was fantastic. She listened to my concerns and had my vehicle back to me in a very timely manner.

Always a pleasure to go to the dealership and I have my car serviced

Excellent experience. Great car buying experience. Good customer service. Very helpful. My salesman was excellent with a great attitude. I would recommend the salesman to more people who are interested in purchasing a vehicle.

Charlotte was very professional and friendly she did an amazing customer service. in my oil change was fast and very amazing price also the rest area was very comfortable and they offer beverage free.

Automation on Sahara was top Notch all throughout the process. Will definitely be back for all my car buying needs.

I enjoyed the great experience Derek gave me. I love my new car. thank You

I have been dealing with auto nation VW for 11 years. I have always had a great experience working with them. .

A very thorough check of my car found many issues to be fixed. The pre check estimate was 1k...the result was almost 5k. Considering inflation of steel products and the current gouging of used car buyers, I have come to realize that having the work done by professionals was the right thing. Customer service after a new leak developed was awesome.

Thank you Landon, he was the best salesman I have worked with! Was very knowledgeable and listened to what I wanted. Was fast in and out service.

Great experience from beginning to end. Communication was great.

What a pleasure it was to have my car serviced at AutoNation Volkswagen the staff are very friendly and they explain very clearly what needs to be done prices are fair very happy with the service over all

Everything went as expected. I did have to wait a long time but all was okay.

First let me say, I got the car I wanted at a good price. What amazed me, was that I wasn't fighting the price or anything else. That's the car, I'll take it. But I was at the dealership for 4 hours!!!! I agreed to everything in the first five minutes, but it still took 4 hours. That is insane.

Quick and easy. Raymond made sure I was taken care of and completed my car's service in a timely manner.

My overall experience with my salesman was fantastic. Working out a fair price for my trade-in, test driving the vehicle, and the ease of making my decision went extremely well. The finance department could have run better. The finance person, other than explaining the extra warranty options, did not explain the paper work, the terms of my loan or my payment. However my salesman and I had discussed all of that so I did know what was going on. Also I was receiving cash back from my trade in and the finance person didn’t know when I would get that money back or feel it necessary to make sure I had documentation showing that, but I was not leaving without something that showed I was owed money. He couldn’t give me answers about the green slip, he is the reason I am giving only 4 stars. My overall experience with my salesman Derek was terrific and I would recommend him to my friends.

I had the pleasure of working with Mark Daddario, I can honestly say this was the best experience I’ve had at a dealership. Mark took care of me and made everything simple and stress free! I highly recommend AutoNation Volkswagen and Mark. I’ve found the only place I will taking my car from here on out! 10 out of 10!!

Thought I had to service my car according to the maintenance reminder in the car. Raymond was so helpful explaining why I didn’t have to until later band gave me a complimentary vehicle inspection and also took care of 2 recalls. Very friendly guys and also met a Hawaii service guy too! Very good customer service!!!

Charlotte is always wonderful and knowledgeable. My car was done by lunch and everything was explained to me and I felt like I was really listened to. Great service and friendly staff. What more could you ask for?

Everyone is so friendly and gets the job done in a timely manner

I brought my car in for its 20k. Making the appointment was relatively easy. I dropped my car off the day before and the service was done in a timely fashion. My service advisor Jeffery was pleasant and professional. There was another service advisor that made it a point to jump in on the conversation, not once but twice (when I dropped the car off and again when I picked up the car). Not very professional in all honesty. There is certainly room for improvement, it's a car dealership but doesn't have to feel like one. I'll be back for warranty work if necessary.

We love our car but will never recommend this dealership to anyone. The only two positive aspects of our experience with this dealership were the salesman, Abbas Abhari, and the vehicle itself. Our biggest complaints about this place are that we spent three hours there and it took a month for us to be able to register it because the dealership forgot paperwork that they needed and filled out title paperwork incorrectly. While at the dealership the finance guy, Tim, kept us waiting for thirty minutes (after we’d been there over two hours) because he was doing a test online that should’ve been done on his own personal time. Then, he proceeded to try to push packages on us after we repeatedly declined. We finally had to tell him to take no for an answer and move on with the process. By the time we finished with everything it was almost 9pm. So basically, if you’ve got three hours to spare, enjoy having to do everyone’s job for them and like spending your free time making multiple trips to the DMV only to find out that you’re either missing paperwork and/or the paperwork is done incorrectly on the dealership’s end then, by all means, make this dealership the next place you buy your vehicle.

Great buying experience. Thank you Abbas, love my Jetta!

Anthony went above and beyond the norm to make sure we got a great deal

We just purchased a new Atlas Auto Nation Volkswagon and it was an all around great car buying experience. They were quick and upfront about everything. No BS!

Service center has always been top notch. Mark has always been very professional

Great service from Mark. Great service fro Kortez my salesman

Experience was ok, I am upset that the sales person told me she would take my license plate off for me and put it in my new car and didn?t?..

very professional. puncutal

Charlotte Wilson, I'm busy real estate broker in Las Vegas and she got me in and out very quickly. Very pleased.

This is very nice seller Antony they not pushing you too much they try help u

My car is shifting so smoothly. It drives like it?s brand new.

Everyone is very friendly and helpful, no matter what department I have dealt with. I have been a loyal customer for 8 years!

Service advisor was great. I felt bad they were so understaffed, such a common thing with businesses now a days.

Overall my experience with AutoNation servicing department and even the repair is mediocre at best and borderline unacceptable to me. Quality of repair when I bought a tire was great however for some reason my car sunglass top holder keeps breaking (even when I don?t use it) and it ends up blocking my view if not TAPED up. I understand it?s a very small area but the Notifications of blocked view and just a nuisance of having to go back to repair something like that multiple times now it?s not some thing I?m OK with.

On my first scheduled vehicle check up of my ID.4, Charlotte was very helpful and kind to assist me.

I had scheduled an oil change for my daughter. Upon arrival the service advisor, Charlotte, told her that she did not have an appointment. My daughter insisted that the appointment was made and then the advisor said, you were just here in December after looking into it. My daughter was there in December 2020, not 2021. She told the advisor, after talking to me (I was abroad in Europe and she woke me up), to take care of it and continue with the oil change. After much arguing, she told my daughter to come back in 3 hours to pick up the car. In the meantime, I found the email with the appointment confirmation, from Charlotte! When my daughter picked up the car, she presented the email to Charlotte and she still denied being wrong and started blaming other people. I am rather furious and will not continue to use AutoNation VW - we purchased 4 cars here already and expect way better service from a dealership. We love our cars but do no love this dealership.

Always a great experience when dealing with service writer Jeffery Lopez. Service was quick while I waited and car was washed and clean when I got it back.

Mark made the process easy, explained details completely, and even added a bit of humor.

Had a recall done and oil change on my Jetta Christmas week. Ray had our car done pretty quickly since we waited. Waiting area was nice and kept you occupied since you can watch tv and have coffee, tea and water available to you. Ray kept us updated during our wait and it was nice that they wash the car for you when done.

Great experience service tech was spot on was very impressed

The dealership & the service department always have been friendly and helpful

Best place in the world to get your Volkswagen repaired!!! Jeffery is the best and all of the employees are very nice! Great place for coffee while waiting!!

Very friendly and helpful polite and got us out quick he deserves a raise

I have no idea how AutoNation is still in business other than perpetually ripping off customers. I just moved to Vegas and was looking for a new reliable dealership. Instead they charged me $360 for "diagnostics" that took them 30 minutes. Rather than charge me an appropriate price for basic maintenance on a 90k mi vehicle, they lost a customer. I was warned about AutoNation, but I decided to try them anyway because of their convenient location. Do yourself a favor and go elsewhere. There's absolutely no reason to allow these guys to rip you off.

The main thing that made me happy was this was one of the only dealership that wasn’t marking up their vehicles due to the shortage and the main reason I came in on that day. The sales department was definitely the smoothest experience I’ve had buying a car in a long time. Tanya was awesome and extremely helpful and welcoming. The only frustration was the financing process was a little less to be desired. Had to wait nearly 5 hours to get into finance. I understand that he was the only finance guy there but dang. And he was really pushy with add on packages. After refusing several times the packages presented he just gave a frustrated look and kept at it. Overall though I am very happy with my purchase and will be back next time I am in the market for a new car.

The service department has always gotten me in N' out pretty fast and are always friendly and welcoming. By far the best VW service department in Las Vegas. *There are only 2 in Las Vegas and I have not been to the one in Henderson but have been to both in LV and the other one is a complete nightmare.

Ray was absolutely amazing. Very professional and detail oriented, thank you guys for for such a great job you do!!!

Great people professional service I will always recommend this place

Excellent customer service. Charlotte Wilson and Wyatt was very helpful. Charlotte explained to me very clearly what was needed to work on my Jetta and I’m very happy with the outcome. Whatever was wrong with my Jetta is fixed. I give 5 stars to Charlotte Wilson and Wyatt.

Definitely the best dealership i’ve ever worked with! They were so helpful and made the process quick and easy. I am so happy with my new car!!

Great customer service. Mark is always helpful and got my breaks fixed and I’m very happy with the results. 5 stars for him.

Charlotte Wilson is the best. I looked down and on the screen my car tells me I have to get my oil changed, just by chance I was only a couple miles away from my dealership so I drove over and went inside. Charlotte a spot for me and I was out in about an hour so I could finish what I had to do that day. She is and always been the best.

My wife and I went to this Dealership to purchase a used 2016 Volkswagen Tiguan. We met with a "nice" salesman. We looked car over and found a bolt laying on top of transmission that was "forgotten to be installed". We were assured that this is a no Issue item due to fact that nothing was noted on car fax and car would have 2 year bumper to bumper warranty. There were two areas of small damage to car and we told sales person that we had a cash deal if they would be fixed. After he went to his manager they agreed to fix the car. we put 5000 dollars down and would pay almost 14000 dollars upon pickup. 4 days later we were called ,car was ready. Upon inspection areas discussed were brushed painted.and I was told That they had fixed them. The salesman and sales manager told me that this is the way they "fix" cars for resale. I was then told I needed to understand. I have purchased dozens of cars in my life and never have been treated this way. When you tell a customer you are going to "fix the issues" a paint brush on a scratch and dents are not a fix for a delership. We were told that we could take it or leave it. I chose to leave it. $20000.00 and a upset customer does not mean much to this dealer.

My wife and I went to this Dealership to purchase a used 2016 Volkswagen Tiguan. We met with a "nice" salesman. We looked car over and found a bolt laying on top of transmission that was "forgotten to be installed". We were assured that this is a no Issue item due to fact that nothing was noted on car fax and car would have 2 year bumper to bumper warranty. There were two areas of small damage to car and we told sales person that we had a cash deal if they would be fixed. After he went to his manager they agreed to fix the car. we put 5000 dollars down and would pay almost 14000 dollars upon pickup. 4 days later we were called ,car was ready. Upon inspection areas discussed were brushed painted.and I was told That they had fixed them. The salesman and sales manager told me that this is the way they "fix" cars for resale. I was then told I needed to understand. I have purchased dozens of cars in my life and never have been treated this way. When you tell a customer you are going to "fix the issues" a paint brush on a scratch and dents are not a fix for a delership. We were told that we could take it or leave it. I chose to leave it. $20000.00 and a upset customer does not mean much to this dealer.

Awesome experience..service advisor is very professional..great experienced..👍

Not sure where to begin, my first call was about an Atlas SUV which I was interested in. Anthony is one of the sales associates who informed me that the car is not ready for sale, even though they had it for sale online on their website. I told Anthony, no problem and that I will wait for it until it is ready. I literally called every other day and followed up with the sales associate, Anthony, who he asked me to reserve it and run my credit, which I did. After they ran my credit, I found out that it was sold to someone else. I spoke to two different managers, Louise Evans the GM, who were not helpful at all. Louise promised to get another car for me that I would like that was similar, and gave me the run around for two more weeks, and then that car was sold too. Really?? You work as a manager for a dealership but you don’t know where your car is? Which one is available which one is not? Ask me to run my credit first? Seriously? I am just really confused how these people work at the AutoNation yet are so unprofessional and unorganized. Neither the managers nor the employees know what is going on. How can you run a dealership with no knowledge of doing sales!? I recommend taking your business elsewhere if you do not want to have an enormous headache from dealing with such a bunch of unknowledgeable people.

Not sure where to begin, my first call was about an Atlas SUV which I was interested in. Anthony is one of the sales associates who informed me that the car is not ready for sale, even though they had it for sale online on their website. I told Anthony, no problem and that I will wait for it until it is ready. I literally called every other day and followed up with the sales associate, Anthony, who he asked me to reserve it and run my credit, which I did. After they ran my credit, I found out that it was sold to someone else. I spoke to two different managers, Louise Evans the GM, who were not helpful at all. Louise promised to get another car for me that I would like that was similar, and gave me the run around for two more weeks, and then that car was sold too. Really?? You work as a manager for a dealership but you don’t know where your car is? Which one is available which one is not? Ask me to run my credit first? Seriously? I am just really confused how these people work at the AutoNation yet are so unprofessional and unorganized. Neither the managers nor the employees know what is going on. How can you run a dealership with no knowledge of doing sales!? I recommend taking your business elsewhere if you do not want to have an enormous headache from dealing with such a bunch of unknowledgeable people.

I went in to look for a vw tiguan. the people i worked worked hard to find me the perfect car. they went through everything, let me test drive, and answered all my questions. they made it as fast as possible and took the worry out of buying a car.

Have had my 2020 Jetta GLI for a year and the sunglasses holder has broken and won't shut - therefore effectively hindering my rearview vision. Went into AutoNation VW to order the part. Waited 20 minutes while they supposedly were ordering the part. It's been a month and have heard absolutely nothing. Called today only to find out that an order was never placed. Had to call parts only to be lucky enough that they had one on hand (again, having never let me know). Then tried to make an appointment after securing the part only to have it over a month out. Huge safety hazard and still no help. Not impressed. Disappointing service overall.